inWorld Economy News04072024. UBS UBSG. is seeing a shift in the way clients are interacting with their bankers powered by artificial intelligence, the head of the Swiss bank s domestic business Sabine KellerBusse said on Tuesday. She likened the shift to the way in which patients go to the doctor s with a picture of their ailment in mind, with clients using AI to come up with ideas they are then proposing to the bank. In our industry this will happen as well because with Chat GPT there is more data available, KellerBusse said at the Point Zero Forum in Zurich. We have to be aware that our clients are using it. . The Swiss bank has been weaving artificial intelligence into the services and products it offers its clients, going live last year with a pilot for instant credit geared towards small and midsize companies which often have an urgent need for liquidity. That service makes it possible to bypass credit officers and speed up the process for the relatively standard product, she said. It s just the beginning of what we will see, KellerBusse said.Source: Reuters Reporting by Noele Illien; Editing by Jan Harvey. 11072024. 11072024. 11072024. 27062024. 25062024. 26052024. 24052024. 22022024. 20022024. 20022024. 14022024
UBS Group is observing a transformation in client-banker interactions driven by artificial intelligence, with clients using AI to propose ideas to the bank, similar to patients going to the doctor with a diagnosis in mind. UBS has integrated AI into its services, offering instant credit for small and midsize companies to accelerate processes. This is just the beginning of AI adoption in the banking industry.