@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.
user
@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.
user
negative
assistant
@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.
user
neutral
assistant