@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.
user
@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.
user
negative
assistant
@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.
user
positive
assistant