@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak
user
@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak
user
negative
assistant
@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak
user
positive
assistant