To design trustworthy robots, we need to understand the impact factors of trust: people's attitudes, experience, and characteristics; the robot's physical design, reliability, and performance; a task's specification and the circumstances under which it is to be performed, e.g. at leisure or under time pressure. As robots are used for a wide variety of tasks and applications, robot designers ought to be provided with evidence and guidance, to inform their decisions to achieve safe, trustworthy and efficient human-robot interactions. In this work, the impact factors of trust in a collaborative manufacturing scenario are studied by conducting an experiment with a real robot and participants where a physical object was assembled and then disassembled. Objective and subjective measures were employed to evaluate the development of trust, under faulty and non-faulty robot conditions, and the effect of previous experience with robots, and personality traits. Our findings highlight differences when compared to other, more social, scenarios with robotic assistants (such as a home care assistant), in that the condition (faulty or not) does not have a significant impact on the human's perception of the robot in terms of human-likeliness, likeability, trustworthiness, and even competence. However, personality and previous experience do have an effect on how the robot is perceived by participants, even though that is relatively small.
As mentioned in @cite_31 , the ability of the humans (e.g. previous experience and training), their characteristics (e.g. demographics, personality, attitudes), the performance of the robot, and its attributed characteristics (e.g. anthropomorphism), as well as the environment (e.g. communication channels) and task nature (e.g. difficulty), have been studied as factors to contribute to the trust development in human--robot interactions. Also, a segment of research in human-robot interaction has focused on the influence of the robot's design (e.g. anthropomorphism, communication features, gestures) in the development of trust, as robot characteristics influence it the most, compared to environmental and human-related factors @cite_35 . @cite_7 and @cite_29 have studied whether people trust expressive robots more or not, even when they make mistakes. These studies found that co-verbal gestures and more expressiveness caused the robots to be perceived more human-like and likeable, increasing future contact or interaction intentions, even though the mistakes affected a successful performance during the tasks.
@cite_35 @cite_31 @cite_29 @cite_7
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Previous work has shown that gestural behaviors affect anthropomorphic inferences about artificial communicators such as virtual agents. In an experiment with a humanoid robot, we investigated to what extent gesture would affect anthropomorphic inferences about the robot. Particularly, we examined the effects of the robot's hand and arm gestures on the attribution of typically human traits, likability of the robot, shared reality, and future contact intentions after interacting with the robot. For this, we manipulated the non-verbal behaviors of the humanoid robot in three experimental conditions: (1) no gesture, (2) congruent gesture, and (3) incongruent gesture. We hypothesized higher ratings on all dependent measures in the two gesture (vs. no gesture) conditions. The results confirm our predictions: when the robot used gestures during interaction, it was anthropomorphized more, participants perceived it as more likable, reported greater shared reality with it, and showed increased future contact intentions than when the robot gave instructions without using gestures. Surprisingly, this effect was particularly pronounced when the robot's gestures were partly incongruent with speech. These findings show that communicative non-verbal behaviors in robotic systems affect both anthropomorphic perceptions and the mental models humans form of a humanoid robot during interaction. Here, we propose that bidirectionality in implicit motor coordination between humanoid robots and humans could enhance the social competence of human–robot interactions. We first detail some questions pertaining to human–robot interactions, introducing the Uncanny Valley hypothesis. After introducing a framework pertinent for the understanding of natural social interactions, motor resonance, we examine two behaviors derived from this framework: motor coordination, investigated in and informative about human–human interaction, and motor interference, which demonstrate the relevance of the motor resonance framework to describe human perception of humanoid robots. These two lines of investigation are then put together to “close the loop” by proposing to implement a key feature of motor coordination, bidirectionality, in robots’ behavior. Finally, we discuss the feasibility of implementing motor coordination between humanoid robots and humans, and the consequences of this implementation in enhancing the social competence of robots interacting with humans. Keywords: interpersonal interaction, motor resonance, motor coordination, motor interference, social robotics, anthropomorphism As robots enter the everyday physical world of people, it is important that they abide by society's unspoken social rules such as respecting people's personal spaces. In this paper, we explore issues related to human personal space around robots, beginning with a review of the existing literature in human-robot interaction regarding the dimensions of people, robots, and contexts that influence human-robot interactions. We then present several research hypotheses which we tested in a controlled experiment (N=30). Using a 2 (robotics experience vs. none: between-participants) × 2 (robot head oriented toward a participant's face vs. legs: within-participants) mixed design experiment, we explored the factors that influence proxemic behavior around robots in several situations: (1) people approaching a robot, (2) people being approached by an autonomously moving robot, and (3) people being approached by a teleoperated robot. We found that personal experience with pets and robots decreases a person's personal space around robots. In addition, when the robot's head is oriented toward the person's face, it increases the minimum comfortable distance for women, but decreases the minimum comfortable distance for men. We also found that the personality trait of agreeableness decreases personal spaces when people approach robots, while the personality trait of neuroticism and having negative attitudes toward robots increase personal spaces when robots approach people. These results have implications for both human-robot interaction theory and design. This article presents the results of video-based Human Robot Interaction (HRI) trials which investigated people's perceptions of different robot appearances and associated attention-seeking features and behaviors displayed by robots with different appearance and behaviors. The HRI trials studied the participants' preferences for various features of robot appearance and behavior, as well as their personality attributions towards the robots compared to their own personalities. Overall, participants tended to prefer robots with more human-like appearance and attributes. However, systematic individual differences in the dynamic appearance ratings are not consistent with a universal effect. Introverts and participants with lower emotional stability tended to prefer the mechanical looking appearance to a greater degree than other participants. It is also shown that it is possible to rate individual elements of a particular robot's behavior and then assess the contribution, or otherwise, of that element to the overall perception of the robot by people. Relating participants' dynamic appearance ratings of individual robots to independent static appearance ratings provided evidence that could be taken to support a portion of the left hand side of Mori's theoretically proposed uncanny valley' diagram. Suggestions for future work are outlined. In order for humans and robots to interact in an effective and intuitive manner, robots must obtain information about the human affective state in response to the robot's actions. This secondary mode of interactive communication is hypothesized to permit a more natural collaboration, similar to the "body language" interaction between two cooperating humans. This paper describes the implementation and validation of a hidden Markov model (HMM) for estimating human affective state in real time, using robot motions as the stimulus. Inputs to the system are physiological signals such as heart rate, perspiration rate, and facial muscle contraction. Affective state was estimated using a two- dimensional valence-arousal representation. A robot manipulator was used to generate motions expected during human-robot interaction, and human subjects were asked to report their response to these motions. The human physiological response was also measured. Robot motions were generated using both a nominal potential field planner and a recently reported safe motion planner that minimizes the potential collision forces along the path. The robot motions were tested with 36 subjects. This data was used to train and validate the HMM model. The results of the HMM affective estimation are also compared to a previously implemented fuzzy inference engine. We consider the problem of navigating a mobile robot through dense human crowds. We begin by exploring a fundamental impediment to classical motion planning algorithms called the âfreezing robot problemâ: once the environment surpasses a certain level of dynamic complexity, the planner decides that all forward paths are unsafe, and the robot freezes in place or performs unnecessary maneuvers to avoid collisions. We argue that this problem can be avoided if the robot anticipates human cooperation, and accordingly we develop interacting Gaussian processes, a prediction density that captures cooperative collision avoidance, and a âmultiple goalâ extension that models the goal-driven nature of human decision making. We validate this model with an empirical study of robot navigation in dense human crowds 488 runs, specifically testing how cooperation models effect navigation performance. The multiple goal interacting Gaussian processes algorithm performs comparably with human teleoperators in crowd densities nearing 0.8 humans m2, while a state-of-the-art non-cooperative planner exhibits unsafe behavior more than three times as often as the multiple goal extension, and twice as often as the basic interacting Gaussian process approach. Furthermore, a reactive planner based on the widely used dynamic window approach proves insufficient for crowd densities above 0.55 people m2. We also show that our non-cooperative planner or our reactive planner capture the salient characteristics of nearly any dynamic navigation algorithm. Based on these experimental results and theoretical observations, we conclude that a cooperation model is critical for safe and efficient robot navigation in dense human crowds. When humans and mobile robots share the same space, one of their challenges is to navigate around each other and manage their mutual navigational intents. While humans have developed excellent skills in inferring their counterpart's intentions via a number of implicit and non-verbal cues, making navigation also in crowds an ease, this kind of effective and efficient communication often falls short in human-robot encounters. In this paper, two alternative approaches to convey navigational intent of a mobile robot to humans in a shared environment are proposed and analysed. The first is utilising anthropomorphic features of the mobile robot to realise an implicit joint attention using gaze to represent the direction of navigational intent. In the second approach, a more technical design adopting the semantics of car's turn indicators, has been implemented. The paper compares both approaches with each other and against a control behaviour without any communication of intent. Both approaches show statistically significant differences in comparison to the control behaviour. However, the second approach using indicators has shown as being more effective in conveying the intent and also has a higher positive impact on the comfort of the humans encountering the robot. Prior work in human trust of autonomous robots suggests the timing of reliability drops impact trust and control allocation strategies. However, trust is traditionally measured post-run, thereby masking the real-time changes in trust, reducing sensitivity to factors like inertia, and subjecting the measure to biases like the primacy-recency effect. Likewise, little is known on how feedback of robot confidence interacts in real-time with trust and control allocation strategies. An experiment to examine these issues showed trust loss due to early reliability drops is masked in traditional post-run measures, trust demonstrates inertia, and feedback alters allocation strategies independent of trust. The implications of specific findings on development of trust models and robot design are also discussed. When people interact with communication robots in daily life, their attitudes and emotions toward the robots affect their behavior. From the perspective of robotics design, we need to investigate the influences of these attitudes and emotions on human-robot interaction. This paper reports our empirical study on the relationships between people's attitudes and emotions, and their behavior toward a robot. In particular, we focused on negative attitudes, anxiety, and communication avoidance behavior, which have important implications for robotics design. For this purpose, we used two psychological scales that we had developed: negative attitudes toward robots scale (NARS) and robot anxiety scale (RAS). In the experiment, subjects and a humanoid robot are engaged in simple interactions including scenes of meeting, greeting, self-disclosure, and physical contact. Experimental results indicated that there is a relationship between negative attitudes and emotions, and communication avoidance behavior. A gender effect was also suggested. Emotional state recognition has become an important topic for human-robot interaction in the past years. By determining emotion expressions, robots can identify important variables of human behavior and use these to communicate in a more human-like fashion and thereby extend the interaction possibilities. Human emotions are multimodal and spontaneous, which makes them hard to be recognized by robots. Each modality has its own restrictions and constraints which, together with the non-structured behavior of spontaneous expressions, create several difficulties for the approaches present in the literature, which are based on several explicit feature extraction techniques and manual modality fusion. Our model uses a hierarchical feature representation to deal with spontaneous emotions, and learns how to integrate multiple modalities for non-verbal emotion recognition, making it suitable to be used in an HRI scenario. Our experiments show that a significant improvement of recognition accuracy is achieved when we use hierarchical features and multimodal information, and our model improves the accuracy of state-of-the-art approaches from 82.5 reported in the literature to 91.3 for a benchmark dataset on spontaneous emotion expressions. As assistive robots become popular in factories and homes, there is greater need for natural, multi-channel communication during collaborative manipulation tasks. Non-verbal communication such as eye gaze can provide information without overloading more taxing channels like speech. However, certain collaborative tasks may draw attention away from these subtle communication modalities. For instance, robot-to-human handovers are primarily manual tasks, and human attention is therefore drawn to robot hands rather than to robot faces during handovers. In this paper, we show that a simple manipulation of a robot’s handover behavior can significantly increase both awareness of the robot’s eye gaze and compliance with that gaze. When eye gaze communication occurs during the robot’s release of an object, delaying object release until the gaze is finished draws attention back to the robot’s head, which increases conscious perception of the robot’s communication. Furthermore, the handover delay increases peoples’ compliance with the robot’s communication over a non-delayed handover, even when compliance results in counterintuitive behavior. Recognition of intentions is a subconscious cognitive process vital to human communication. This skill enables anticipation and increases the quality of interactions between humans. Within the context of engagement, non-verbal signals are used to communicate the intention of starting the interaction with a partner. In this paper, we investigated methods to detect these signals in order to allow a robot to know when it is about to be addressed. Originality of our approach resides in taking inspiration from social and cognitive sciences to perform our perception task. We investigate meaningful features, i.e. human readable features, and elicit which of these are important for recognizing someone's intention of starting an interaction. Classically, spatial information like the human position and speed, the human-robot distance are used to detect the engagement. Our approach integrates multimodal features gathered using a companion robot equipped with a Kinect. The evaluation on our corpus collected in spontaneous conditions highlights its robustness and validates the use of such a technique in a real environment. Experimental validation shows that multimodal features set gives better precision and recall than using only spatial and speed features. We also demonstrate that 7 selected features are sufficient to provide a good starting engagement detection score. In our last investigation, we show that among our full 99 features set, the space reduction is not a solved task. This result opens new researches perspectives on multimodal engagement detection. Multimodal approach for starting engagement detection using non-explicit cues.Results show that our approach performs better than spatial one in all conditions.MRMR strategy reduces the features space to 7 features without a performance loss.Validation of Schegloff (sociologist) meaningful features for engagement detection.A robot centered labeled corpus of 4 hours in a home-like environment. HRI researchers interested in social robots have made large investments in humanoid robots. There is still sparse evidence that peoples' responses to robots differ from their responses to computer agents, suggesting that agent studies might serve to test HRI hypotheses. To help us understand the difference between people's social interactions with an agent and a robot, we experimentally compared people's responses in a health interview with (a) a computer agent projected either on a computer monitor or life-size on a screen, (b) a remote robot projected life-size on a screen, or (c) a collocated robot in the same room. We found a few behavioral and large attitude differences across these conditions. Participants forgot more and disclosed least with the collocated robot, next with the projected remote robot, and then with the agent. They spent more time with the collocated robot and their attitudes were most positive toward that robot. We discuss tradeoffs for HRI research of using collocated robots, remote robots, and computer agents as proxies of robots. Throughout the history of automation, there have been numerous accidents attributed to the inappropriate use of automated systems. Over-reliance and under-reliance on automation are well documented problems in fields where automation has been employed for a long time, such as factories and aviation. Research has shown that one of the key factors that influence an operator's reliance on automated systems is his or her trust of the system. Several factors, including risk, workload, and task difficulty have been found to influence an operator's trust of an automated system. With a model of trust based upon these factors, it is possible to design automated systems that foster well-calibrated trust and thereby prevent the misuse of automation. Over the past decade, robot systems have become more commonplace and increasingly autonomous. With the increased use of robot systems in multiple application domains, models of trust and operator behavior for human-robot interaction (HRI) must be created now in order to avoid some of the problems encountered by other automation domains in the past. Since traditional automation domains and HRI are significantly different, we reexamine trust and control allocation (operator's usage of autonomous behaviors) as it relates to robots with autonomous capabilities in order to discover the relevant factors in HRI. This dissertation examines existing work in traditional automation that is relevant to HRI and, based on that information, builds an experimental methodology to closely mimic real world remote robot teleoperation tasks. We also present results from multiple experiments examining the relationship between the different factors being investigated with respect to trust and control allocation. Based on these results, a model for human interaction with remote robots for teleoperation (HARRT) is proposed and design guidelines to help improve overall performance are presented based on the model. Shared expectations and mutual understanding are critical facets of teamwork. Achieving these in human-robot collaborative contexts can be especially challenging, as humans and robots are unlikely to share a common language to convey intentions, plans, or justifications. Even in cases where human co-workers can inspect a robot's control code, and particularly when statistical methods are used to encode control policies, there is no guarantee that meaningful insights into a robot's behavior can be derived or that a human will be able to efficiently isolate the behaviors relevant to the interaction. We present a series of algorithms and an accompanying system that enables robots to autonomously synthesize policy descriptions and respond to both general and targeted queries by human collaborators. We demonstrate applicability to a variety of robot controller types including those that utilize conditional logic, tabular reinforcement learning, and deep reinforcement learning, synthesizing informative policy descriptions for collaborators and facilitating fault diagnosis by non-experts. Future applications for personal robots motivate research into developing robots that are intelligent in their interactions with people. Toward this goal, in this paper we present an integrated socio-cognitive architecture to endow an anthropomorphic robot with the ability to infer mental states such as beliefs, intents, and desires from the observable behavior of its human partner. The design of our architecture is informed by recent findings from neuroscience and embodies cognition that reveals how living systems leverage their physical and cognitive embodiment through simulation-theoretic mechanisms to infer the mental states of others. We assess the robot's mindreading skills on a suite of benchmark tasks where the robot interacts with a human partner in a cooperative scenario and a learning scenario. In addition, we have conducted human subjects experiments using the same task scenarios to assess human performance on these tasks and to compare the robot's performance with that of people. In the process, our human subject studies also reveal some interesting insights into human behavior. Abstract The interaction between humans and robot teams is highly relevant in many application domains, for example in collaborative manufacturing, search and rescue, and logistics. It is well-known that humans and robots have complementary capabilities: Humans are excellent in reasoning and planning in unstructured environments, while robots are very good in performing tasks repetitively and precisely. In consequence, one of the key research questions is how to combine human and robot team decision making and task execution capabilities in order to exploit their complementary skills. From a controls perspective this question boils down to how control should be shared among them. This article surveys advances in human-robot team interaction with special attention devoted to control sharing methodologies. Additionally, aspects affecting the control sharing design, such as human behavior modeling, level of autonomy and human-machine interfaces are identified. Open problems and future research directions towards joint decision making and task execution in human-robot teams are discussed. In all human-robot interaction, trust is an important element to consider because the presence or absence of trust certainly impacts the ultimate outcome of that interaction. Limited research exists that delineates the development and maintenance of this trust in various operational contexts. Our own prior research has investigated theoretical and empirically supported antecedents of human-robot trust. Here, we describe progress to date relating to the development of a comprehensive human-robot trust model based on our ongoing program of research. Affect sensitivity is of the utmost importance for a robot companion to be able to display socially intelligent behaviour, a key requirement for sustaining long-term interactions with humans. This paper explores a naturalistic scenario in which children play chess with the iCat, a robot companion. A person-independent, Bayesian approach to detect the user's engagement with the iCat robot is presented. Our framework models both causes and effects of engagement: features related to the user's non-verbal behaviour, the task and the companion's affective reactions are identified to predict the children's level of engagement. An experiment was carried out to train and validate our model. Results show that our approach based on multimodal integration of task and social interaction-based features outperforms those based solely on non-verbal behaviour or contextual information (94.79 vs. 93.75 and 78.13 ). The ability to perceive humans is an essential requirement for safe and efficient human-robot interaction. In real-world applications, the need for a robot to interact in real time with multiple humans in a dynamic, 3-D environment presents a significant challenge. The recent availability of commercial color-depth cameras allow for the creation of a system that makes use of the depth dimension, thus enabling a robot to observe its environment and perceive in the 3-D space. Here we present a system for 3-D multiple human perception in real time from a moving robot equipped with a color-depth camera and a consumer-grade computer. Our approach reduces computation time to achieve real-time performance through a unique combination of new ideas and established techniques. We remove the ground and ceiling planes from the 3-D point cloud input to separate candidate point clusters. We introduce the novel information concept, depth of interest, which we use to identify candidates for detection, and that avoids the computationally expensive scanning-window methods of other approaches. We utilize a cascade of detectors to distinguish humans from objects, in which we make intelligent reuse of intermediary features in successive detectors to improve computation. Because of the high computational cost of some methods, we represent our candidate tracking algorithm with a decision directed acyclic graph, which allows us to use the most computationally intense techniques only where necessary. We detail the successful implementation of our novel approach on a mobile robot and examine its performance in scenarios with real-world challenges, including occlusion, robot motion, nonupright humans, humans leaving and reentering the field of view (i.e., the reidentification challenge), human-object and human-human interaction. We conclude with the observation that the incorporation of the depth information, together with the use of modern techniques in new ways, we are able to create an accurate system for real-time 3-D perception of humans by a mobile robot.