In recent years online advertising has become increasingly ubiquitous and effective. Advertisements shown to visitors fund sites and apps that publish digital content, manage social networks, and operate e-mail services. Given such large variety of internet resources, determining an appropriate type of advertising for a given platform has become critical to financial success. Native advertisements, namely ads that are similar in look and feel to content, have had great success in news and social feeds. However, to date there has not been a winning formula for ads in e-mail clients. In this paper we describe a system that leverages user purchase history determined from e-mail receipts to deliver highly personalized product ads to Yahoo Mail users. We propose to use a novel neural language-based algorithm specifically tailored for delivering effective product recommendations, which was evaluated against baselines that included showing popular products and products predicted based on co-occurrence. We conducted rigorous offline testing using a large-scale product purchase data set, covering purchases of more than 29 million users from 172 e-commerce websites. Ads in the form of product recommendations were successfully tested on online traffic, where we observed a steady 9 lift in click-through rates over other ad formats in mail, as well as comparable lift in conversion rates. Following successful tests, the system was launched into production during the holiday season of 2014.
Outside of the e-mail domain, information about user's purchase history is extensively used by e-commerce websites to recommend relevant products to their users @cite_8 . Recommendation systems predict which products a user will most likely be interested in either by exploiting purchase behavior of users with similar interests (referred to as collaborative filtering @cite_8 ) or by using user's historical interaction with other products (i.e., context-based recommendation @cite_11 ). Unlike these studies, we are not limited to the data from a single website, as purchases extracted from e-mails enable us to gather information from hundreds of different e-commerce websites that can be exploited to learn better product predictions. To the best of our knowledge, this work represents the first study that offers a comprehensive empirical analysis and evaluation of product predictors using e-mail data of such scale and nature.
@cite_11 @cite_8
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The frequently changing user preferences and or item profiles have put essential importance on the dynamic modeling of users and items in personalized recommender systems. However, due to the insufficiency of per user item records when splitting the already sparse data across time dimension, previous methods have to restrict the drifting purchasing patterns to pre-assumed distributions, and were hardly able to model them rather directly with, for example, time series analysis. Integrating content information helps to alleviate the problem in practical systems, but the domain-dependent content knowledge is expensive to obtain due to the large amount of manual efforts. In this paper, we make use of the large volume of textual reviews for the automatic extraction of domain knowledge, namely, the explicit features aspects in a specific product domain. We thus degrade the product-level modeling of user preferences, which suffers from the lack of data, to the feature-level modeling, which not only grants us the ability to predict user preferences through direct time series analysis, but also allows us to know the essence under the surface of product-level changes in purchasing patterns. Besides, the expanded feature space also helps to make cold-start recommendations for users with few purchasing records. Technically, we develop the Fourier-assisted Auto-Regressive Integrated Moving Average (FARIMA) process to tackle with the year-long seasonal period of purchasing data to achieve daily-aware preference predictions, and we leverage the conditional opportunity models for daily-aware personalized recommendation. Extensive experimental results on real-world cosmetic purchasing data from a major e-commerce website (JD.com) in China verified both the effectiveness and efficiency of our approach. Each user session in an e-commerce system can be modeled as a sequence of web pages, indicating how the user interacts with the system and makes his her purchase. A typical recommendation approach, e.g., Collaborative Filtering, generates its results at the beginning of each session, listing the most likely purchased items. However, such approach fails to exploit current viewing history of the user and hence, is unable to provide a real-time customized recommendation service. In this paper, we build a deep recurrent neural network to address the problem. The network tracks how users browse the website using multiple hidden layers. Each hidden layer models how the combinations of webpages are accessed and in what order. To reduce the processing cost, the network only records a finite number of states, while the old states collapse into a single history state. Our model refreshes the recommendation result each time when user opens a new web page. As user's session continues, the recommendation result is gradually refined. Furthermore, we integrate the recurrent neural network with a Feedfoward network which represents the user-item correlations to increase the prediction accuracy. Our approach has been applied to Kaola (http: www.kaola.com), an e-commerce website powered by the NetEase technologies. It shows a significant improvement over previous recommendation service. The growth of Internet commerce has stimulated the use of collaborative filtering (CF) algorithms as recommender systems. Such systems leverage knowledge about the known preferences of multiple users to recommend items of interest to other users. CF methods have been harnessed to make recommendations about such items as web pages, movies, books, and toys. Researchers have proposed and evaluated many approaches for generating recommendations. We describe and evaluate a new method called personality diagnosis (PD). Given a user's preferences for some items, we compute the probability that he or she is of the same "personality type" as other users, and, in turn, the probability that he or she will like new items. PD retains some of the advantages of traditional similarity-weighting techniques in that all data is brought to bear on each prediction and new data can be added easily and incrementally. Additionally, PD has a meaningful probabilistic interpretation, which may be leveraged to justify, explain, and augment results. We report empirical results on the EachMovie database of movie ratings, and on user profile data collected from the CiteSeer digital library of Computer Science research papers. The probabilistic framework naturally supports a variety of descriptive measurements--in particular, we consider the applicability of a value of information (VOI) computation. Most of existing e-commerce recommender systems aim to recommend the right product to a user, based on whether the user is likely to purchase or like a product. On the other hand, the effectiveness of recommendations also depends on the time of the recommendation. Let us take a user who just purchased a laptop as an example. She may purchase a replacement battery in 2 years (assuming that the laptop's original battery often fails to work around that time) and purchase a new laptop in another 2 years. In this case, it is not a good idea to recommend a new laptop or a replacement battery right after the user purchased the new laptop. It could hurt the user's satisfaction of the recommender system if she receives a potentially right product recommendation at the wrong time. We argue that a system should not only recommend the most relevant item, but also recommend at the right time. This paper studies the new problem: how to recommend the right product at the right time? We adapt the proportional hazards modeling approach in survival analysis to the recommendation research field and propose a new opportunity model to explicitly incorporate time in an e-commerce recommender system. The new model estimates the joint probability of a user making a follow-up purchase of a particular product at a particular time. This joint purchase probability can be leveraged by recommender systems in various scenarios, including the zero-query pull-based recommendation scenario (e.g. recommendation on an e-commerce web site) and a proactive push-based promotion scenario (e.g. email or text message based marketing). We evaluate the opportunity modeling approach with multiple metrics. Experimental results on a data collected by a real-world e-commerce website(shop.com) show that it can predict a user's follow-up purchase behavior at a particular time with descent accuracy. In addition, the opportunity model significantly improves the conversion rate in pull-based systems and the user satisfaction utility in push-based systems. User preferences are usually dynamic in real-world recommender systems, and a user»s historical behavior records may not be equally important when predicting his her future interests. Existing recommendation algorithms -- including both shallow and deep approaches -- usually embed a user»s historical records into a single latent vector representation, which may have lost the per item- or feature-level correlations between a user»s historical records and future interests. In this paper, we aim to express, store, and manipulate users» historical records in a more explicit, dynamic, and effective manner. To do so, we introduce the memory mechanism to recommender systems. Specifically, we design a memory-augmented neural network (MANN) integrated with the insights of collaborative filtering for recommendation. By leveraging the external memory matrix in MANN, we store and update users» historical records explicitly, which enhances the expressiveness of the model. We further adapt our framework to both item- and feature-level versions, and design the corresponding memory reading writing operations according to the nature of personalized recommendation scenarios. Compared with state-of-the-art methods that consider users» sequential behavior for recommendation, e.g., sequential recommenders with recurrent neural networks (RNN) or Markov chains, our method achieves significantly and consistently better performance on four real-world datasets. Moreover, experimental analyses show that our method is able to extract the intuitive patterns of how users» future actions are affected by previous behaviors. The development of Web 2.0 technology has led to huge economic benefits and challenges for both e-commerce websites and online shoppers. One core technology to increase sales and consumers' satisfaction is the use of recommender systems. Existing product recommender systems consider the order of items purchased by users to obtain a list of recommended items. However, they do not consider the time interval between the products purchased. For example, there is often an interval of 2-3 months between the purchase of printer ink cartridges or refills. Thus, recommending appropriate ink cartridges one week before the user needs to replace the depleted ink cartridges would increase the likelihood of a purchase decision. In this paper, we propose to utilize the purchase interval information to improve the performance of the recommender systems for e-commerce. We design an efficient algorithm to compute the purchase intervals between product pairs from users' purchase history and integrate this information into the marginal utility model. We evaluate our approach on a real world ecommerce dataset. Experimental results demonstrate that our approach significantly improves the conversion rate and temporal diversity compared to state-of-the-art algorithms. The explosive growth of the world-wide-web and the emergence of e-commerce has led to the development of recommender systems---a personalized information filtering technology used to identify a set of items that will be of interest to a certain user. User-based collaborative filtering is the most successful technology for building recommender systems to date and is extensively used in many commercial recommender systems. Unfortunately, the computational complexity of these methods grows linearly with the number of customers, which in typical commercial applications can be several millions. To address these scalability concerns model-based recommendation techniques have been developed. These techniques analyze the user--item matrix to discover relations between the different items and use these relations to compute the list of recommendations.In this article, we present one such class of model-based recommendation algorithms that first determines the similarities between the various items and then uses them to identify the set of items to be recommended. The key steps in this class of algorithms are (i) the method used to compute the similarity between the items, and (ii) the method used to combine these similarities in order to compute the similarity between a basket of items and a candidate recommender item. Our experimental evaluation on eight real datasets shows that these item-based algorithms are up to two orders of magnitude faster than the traditional user-neighborhood based recommender systems and provide recommendations with comparable or better quality. Collaborative filtering (CF) techniques recommend items to users based on their historical ratings. In real-world scenarios, user interests may drift over time since they are affected by moods, contexts, and pop culture trends. This leads to the fact that a user's historical ratings comprise many aspects of user interests spanning a long time period. However, at a certain time slice, one user's interest may only focus on one or a couple of aspects. Thus, CF techniques based on the entire historical ratings may recommend inappropriate items. In this paper, we consider modeling user-interest drift over time based on the assumption that each user has multiple counterparts over temporal domains and successive counterparts are closely related. We adopt the cross-domain CF framework to share the static group-level rating matrix across temporal domains, and let user-interest distribution over item groups drift slightly between successive temporal domains. The derived method is based on a Bayesian latent factor model which can be inferred using Gibbs sampling. Our experimental results show that our method can achieve state-of-the-art recommendation performance as well as explicitly track and visualize user-interest drift over time. In this paper, we design a recommender system for the post-purchase stage, i.e., after a user purchases a product. Our method combines both behavioral and content aspects of recommendations. We first find the most related categories for the active product in the post-purchase stage. Among these related categories, products with high behavioral relevance and content relevance are recommended to the user. In addition, our algorithm considers the temporal factor, i.e., the purchase time of the active product and the recommendation time. We apply our algorithm on a random sample of the purchase data from eBay. Comparing to the baseline item-based collaborative filtering approach, our hybrid recommender system achieves significant coverage and purchase rate gain for different time windows. Recent online services rely heavily on automatic personalization to recommend relevant content to a large number of users. This requires systems to scale promptly to accommodate the stream of new users visiting the online services for the first time. In this work, we propose a content-based recommendation system to address both the recommendation quality and the system scalability. We propose to use a rich feature set to represent users, according to their web browsing history and search queries. We use a Deep Learning approach to map users and items to a latent space where the similarity between users and their preferred items is maximized. We extend the model to jointly learn from features of items from different domains and user features by introducing a multi-view Deep Learning model. We show how to make this rich-feature based user representation scalable by reducing the dimension of the inputs and the amount of training data. The rich user feature representation allows the model to learn relevant user behavior patterns and give useful recommendations for users who do not have any interaction with the service, given that they have adequate search and browsing history. The combination of different domains into a single model for learning helps improve the recommendation quality across all the domains, as well as having a more compact and a semantically richer user latent feature vector. We experiment with our approach on three real-world recommendation systems acquired from different sources of Microsoft products: Windows Apps recommendation, News recommendation, and Movie TV recommendation. Results indicate that our approach is significantly better than the state-of-the-art algorithms (up to 49 enhancement on existing users and 115 enhancement on new users). In addition, experiments on a publicly open data set also indicate the superiority of our method in comparison with transitional generative topic models, for modeling cross-domain recommender systems. Scalability analysis show that our multi-view DNN model can easily scale to encompass millions of users and billions of item entries. Experimental results also confirm that combining features from all domains produces much better performance than building separate models for each domain. Over the last decade a vast number of businesses have developed online e-shops in the web. These online stores are supported by sophisticated systems that manage the products and record the activity of customers. There exist many research works that strive to answer the question "what items are the customers going to like" given their historic profiles. However, most of these works miss to take into account the time dimension and cannot respond efficiently when data are huge. In this paper, we study the problem of recommendations in the context of multi-relational stream mining. Our algorithm first separates customers based on their historic data into clusters. It then employs collaborative filtering (CF) to recommend new items to the customers based on their clustering structure. We evaluate our algorithm on two data sets, MovieLens and a synthetic data set. Recommender systems are being widely applied in many application settings to suggest products, services, and information items to potential consumers. Collaborative filtering, the most successful recommendation approach, makes recommendations based on past transactions and feedback from consumers sharing similar interests. A major problem limiting the usefulness of collaborative filtering is the sparsity problem, which refers to a situation in which transactional or feedback data is sparse and insufficient to identify similarities in consumer interests. In this article, we propose to deal with this sparsity problem by applying an associative retrieval framework and related spreading activation algorithms to explore transitive associations among consumers through their past transactions and feedback. Such transitive associations are a valuable source of information to help infer consumer interests and can be explored to deal with the sparsity problem. To evaluate the effectiveness of our approach, we have conducted an experimental study using a data set from an online bookstore. We experimented with three spreading activation algorithms including a constrained Leaky Capacitor algorithm, a branch-and-bound serial symbolic search algorithm, and a Hopfield net parallel relaxation search algorithm. These algorithms were compared with several collaborative filtering approaches that do not consider the transitive associations: a simple graph search approach, two variations of the user-based approach, and an item-based approach. Our experimental results indicate that spreading activation-based approaches significantly outperformed the other collaborative filtering methods as measured by recommendation precision, recall, the F-measure, and the rank score. We also observed the over-activation effect of the spreading activation approach, that is, incorporating transitive associations with past transactional data that is not sparse may "dilute" the data used to infer user preferences and lead to degradation in recommendation performance. Recently, many e-commerce websites have encouraged their users to rate shopping items and write review texts. This review information has been very useful for understanding user preferences and item properties, as well as enhancing the capability to make personalized recommendations of these websites. In this paper, we propose to model user preferences and item properties using convolutional neural networks (CNNs) with dual local and global attention, motivated by the superiority of CNNs to extract complex features. By using aggregated review texts from a user and aggregated review text for an item, our model can learn the unique features (embedding) of each user and each item. These features are then used to predict ratings. We train these user and item networks jointly which enable the interaction between users and items in a similar way as matrix factorization. The local attention provides us insight on a user's preferences or an item's properties. The global attention helps CNNs focus on the semantic meaning of the whole review text. Thus, the combined local and global attentions enable an interpretable and better-learned representation of users and items. We validate the proposed models by testing on popular review datasets in Yelp and Amazon and compare the results with matrix factorization (MF), the hidden factor and topical (HFT) model, and the recently proposed convolutional matrix factorization (ConvMF+). Our proposed CNNs with dual attention model outperforms HFT and ConvMF+ in terms of mean square errors (MSE). In addition, we compare the user item embeddings learned from these models for classification and recommendation. These results also confirm the superior quality of user item embeddings learned from our model. Customer preferences for products are drifting over time. Product perception and popularity are constantly changing as new selection emerges. Similarly, customer inclinations are evolving, leading them to ever redefine their taste. Thus, modeling temporal dynamics should be a key when designing recommender systems or general customer preference models. However, this raises unique challenges. Within the eco-system intersecting multiple products and customers, many different characteristics are shifting simultaneously, while many of them influence each other and often those shifts are delicate and associated with a few data instances. This distinguishes the problem from concept drift explorations, where mostly a single concept is tracked. Classical time-window or instance-decay approaches cannot work, as they lose too much signal when discarding data instances. A more sensitive approach is required, which can make better distinctions between transient effects and long term patterns. The paradigm we offer is creating a model tracking the time changing behavior throughout the life span of the data. This allows us to exploit the relevant components of all data instances, while discarding only what is modeled as being irrelevant. Accordingly, we revamp two leading collaborative filtering recommendation approaches. Evaluation is made on a large movie rating dataset by Netflix. Results are encouraging and better than those previously reported on this dataset. E-commerce has revolutionised how we browse and purchase products and services globally. However, with revolution comes disruption as retailers and users struggle to keep up with the pace of change. Retailers are increasingly using a varied number of machine learning techniques in areas such as information retrieval, user interface design, product catalogue curation and sentiment analysis, all of which must operate at scale and in near real-time. Understanding user purchase intent is important for a number of reasons. Buyers typically represent <5 of all e-commerce users, but contribute virtually all of the retailer profit. Merchants can cost-effectively target measures such as discounting, special offers or enhanced advertising at a buyer cohort - something that would be cost prohibitive if applied to all users. We used supervised classic machine learning and deep learning models to infer user purchase intent from their clickstreams. Our contribution is three-fold: first we conducted a detailed analysis of explicit features showing that four broad feature classes enable a classic model to infer user intent. Second, we constructed a deep learning model which recovers over 98 of the predictive power of a state-of-the-art approach. Last, we show that a standard word language deep model is not optimal for e-commerce clickstream analysis and propose a combined sampling and hidden state management strategy to improve the performance of deep models in the e-commerce domain. We also propose future work in order to build on the results obtained. Collaborative Filtering(CF)-based recommendation algorithms, such as Latent Factor Models (LFM), work well in terms of prediction accuracy. However, the latent features make it difficulty to explain the recommendation results to the users. Fortunately, with the continuous growth of online user reviews, the information available for training a recommender system is no longer limited to just numerical star ratings or user item features. By extracting explicit user opinions about various aspects of a product from the reviews, it is possible to learn more details about what aspects a user cares, which further sheds light on the possibility to make explainable recommendations. In this work, we propose the Explicit Factor Model (EFM) to generate explainable recommendations, meanwhile keep a high prediction accuracy. We first extract explicit product features (i.e. aspects) and user opinions by phrase-level sentiment analysis on user reviews, then generate both recommendations and disrecommendations according to the specific product features to the user's interests and the hidden features learned. Besides, intuitional feature-level explanations about why an item is or is not recommended are generated from the model. Offline experimental results on several real-world datasets demonstrate the advantages of our framework over competitive baseline algorithms on both rating prediction and top-K recommendation tasks. Online experiments show that the detailed explanations make the recommendations and disrecommendations more influential on user's purchasing behavior. We present a probabilistic model for generating personalised recommendations of items to users of a web service. The Matchbox system makes use of content information in the form of user and item meta data in combination with collaborative filtering information from previous user behavior in order to predict the value of an item for a user. Users and items are represented by feature vectors which are mapped into a low-dimensional trait space' in which similarity is measured in terms of inner products. The model can be trained from different types of feedback in order to learn user-item preferences. Here we present three alternatives: direct observation of an absolute rating each user gives to some items, observation of a binary preference (like don't like) and observation of a set of ordinal ratings on a user-specific scale. Efficient inference is achieved by approximate message passing involving a combination of Expectation Propagation (EP) and Variational Message Passing. We also include a dynamics model which allows an item's popularity, a user's taste or a user's personal rating scale to drift over time. By using Assumed-Density Filtering (ADF) for training, the model requires only a single pass through the training data. This is an on-line learning algorithm capable of incrementally taking account of new data so the system can immediately reflect the latest user preferences. We evaluate the performance of the algorithm on the MovieLens and Netflix data sets consisting of approximately 1,000,000 and 100,000,000 ratings respectively. This demonstrates that training the model using the on-line ADF approach yields state-of-the-art performance with the option of improving performance further if computational resources are available by performing multiple EP passes over the training data. The behavior of users in certain services could be a clue that can be used to infer their preferences and may be used to make recommendations for other services they have never used. However, the cross-domain relationships between items and user consumption patterns are not simple, especially when there are few or no common users and items across domains. To address this problem, we propose a content-based cross-domain recommendation method for cold-start users that does not require user- and item- overlap. We formulate recommendation as extreme multi-class classification where labels (items) corresponding to the users are predicted. With this formulation, the problem is reduced to a domain adaptation setting, in which a classifier trained in the source domain is adapted to the target domain. For this, we construct a neural network that combines an architecture for domain adaptation, Domain Separation Network, with a denoising autoencoder for item representation. We assess the performance of our approach in experiments on a pair of data sets collected from movie and news services of Yahoo! JAPAN and show that our approach outperforms several baseline methods including a cross-domain collaborative filtering method. Many commercial websites use recommender systems to help customers locate products and content. Modern recommenders are based on collaborative filtering: they use patterns learned from users' behavior to make recommendations, usually in the form of related-items lists. The scale and complexity of these systems, along with the fact that their outputs reveal only relationships between items (as opposed to information about users), may suggest that they pose no meaningful privacy risk. In this paper, we develop algorithms which take a moderate amount of auxiliary information about a customer and infer this customer's transactions from temporal changes in the public outputs of a recommender system. Our inference attacks are passive and can be carried out by any Internet user. We evaluate their feasibility using public data from popular websites Hunch, Last. fm, Library Thing, and Amazon. This paper describes an approach to product recommendation that combines in a novel way content- and collaborative-based filtering techniques. The system helps the user to specify a query that filters out unwanted products in electronic catalogues (content-based). Moreover, if the query produces too many or no results, the system suggests useful query changes that save the gist of the original request. This process goes on iteratively till a reasonable number of products is selected. Then, the selected products are ranked exploiting a case base of recommendation sessions (collaborative-based). Among the user selected items the system ranks higher items that are similar to those selected by other users in similar sessions (twofold similarity). The approach has been applied to a web travel application and it has been evaluated with real users. The proposed approach: a) reduces dramatically the number of user queries, b) reduces the number of browsed products and c) the selected items are found first on the ranked list.