We report from the Do Not Disturb Challenge where 30 volunteers disabled notification alerts for 24 hours across all devices. The effect of the absence of notifications on the participants was isolated through an experimental study design: we compared self-reported feedback from the day without notifications against a baseline day. The evidence indicates that notifications have locked us in a dilemma: without notifications, participants felt less distracted and more productive. But, they also felt no longer able to be as responsive as expected, which made some participants anxious. And, they felt less connected with one's social group. In contrast to previous reports, about two third of the participants expressed the intention to change how they manage notifications. Two years later, half of the participants are still following through with their plans.
Distraction & Productivity Impairment Since people receive plenty of notifications, by sheer probability, notifications are bound to appear from time to time while the receiver is busy with other tasks. Since people usually attend to notifications within minutes, notifications may sometimes interrupt those other tasks. Such interruptions can have negative effects: previous work in the context of information workers has found that notifications negatively affect work efficiency when delivered in the middle of a work task @cite_39 @cite_20 @cite_40 @cite_27 @cite_21 @cite_1 @cite_0 , and the effect is more pronounced when the task is cognitively demanding @cite_7 @cite_5 . As found by Stothart @cite_0 , this is even true when the notification is not attended, as tested in a controlled exam setting. Hence, previous work consistently highlights the disruptive effects of notifications in work settings. Mobile phone users also expressed to frequently feel interrupted by notifications, even outside of work settings @cite_19 . We hypothesize that the absence of notifications will have positive effects on productivity.
@cite_7 @cite_21 @cite_1 @cite_39 @cite_0 @cite_19 @cite_27 @cite_40 @cite_5 @cite_20
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It is well documented that interacting with a mobile phone is associated with poorer performance on concurrently performed tasks because limited attentional resources must be shared between tasks. However, mobile phones generate auditory or tactile notifications to alert users of incoming calls and messages. Although these notifications are generally short in duration, they can prompt task-irrelevant thoughts, or mind wandering, which has been shown to damage task performance. We found that cellular phone notifications alone significantly disrupted performance on an attention-demanding task, even when participants did not directly interact with a mobile device during the task. The magnitude of observed distraction effects was comparable in magnitude to those seen when users actively used a mobile phone, either for voice calls or text messaging. (PsycINFO Database Record Keywords: Driver distraction; Language: en As smartphones increasingly pervade our daily lives, people are ever more interrupted by alerts and notifications. Using both correlational and experimental methods, we explored whether such interruptions might be causing inattention and hyperactivity-symptoms associated with Attention Deficit Hyperactivity Disorder (ADHD) even in people not clinically diagnosed with ADHD. We recruited a sample of 221 participants from the general population. For one week, participants were assigned to maximize phone interruptions by keeping notification alerts on and their phones within their reach sight. During another week, participants were assigned to minimize phone interruptions by keeping alerts off and their phones away. Participants reported higher levels of inattention and hyperactivity when alerts were on than when alerts were off. Higher levels of inattention in turn predicted lower productivity and psychological well-being. These findings highlight some of the costs of ubiquitous connectivity and suggest how people can reduce these costs simply by adjusting existing phone settings. We describe a study on the influence of instant messaging (IM) on ongoing computing tasks. The study both replicates and extends earlier work on the cost of sending notifications at different times and the sensitivity of different tasks to interruption. We investigate alternative hypotheses about the nature of disruption for a list evaluation task, an activity identified as being particularly costly to interrupt. Our findings once again show the generally disruptive effects of IM, especially during fast, stimulus-driven search tasks. In addition, we show that interruptions coming early during a search task are more likely to result in the user forgetting the primary task goal than interruptions that arrive later on. These findings have implications for the design of user interfaces and notification policies that minimize the disruptiveness of notifications. A common assumption in studies of interruptions is that one is focused in an activity and then distracted by other stimuli. We take the reverse perspective and examine whether one might first be in an attentional state that makes one susceptible to communications typically associated with distraction. We explore the confluence of multitasking and workplace communications from three temporal perspectives -- prior to an interaction, when tasks and communications are interleaved, and at the end of the day. Using logging techniques and experience sampling, we observed 32 employees in situ for five days. We found that certain attentional states lead people to be more susceptible to particular types of interaction. Rote work is followed by more Facebook or face-to-face interaction. Focused and aroused states are followed by more email. The more time in email and face-fo-face interaction, and the more total screen switches, the less productive people feel at the day's end. We present the notion of emotional homeostasis along with new directions for multitasking research. Desktop notifications are designed to provide awareness of information while a user is attending to a primary task. Unfortunately the awareness can come with the price of disruption to the focal task. We review results of a field study on the use and perceived value of email notifications in the workplace. We recorded users' interactions with software applications for two weeks and studied how notifications or their forced absence influenced users' quest for awareness of new email arrival, as well as the impact of notifications on their overall task focus. Results showed that users view notifications as a mechanism to provide passive awareness rather than a trigger to switch tasks. Turing off notifications cause some users to self interrupt more to explicitly monitor email arrival, while others appear to be able to better focus on their tasks. Users acknowledge notifications as disruptive, yet opt for them because of their perceived value in providing awareness. Smartphone users might be interrupted while interacting with an application, either by intended or unintended circumstances. In this paper, we report on a large-scale observational study that investigated mobile application interruptions in two scenarios: (1) intended back and forth switching between applications and (2) unintended interruptions caused by incoming phone calls. Our findings reveal that these interruptions rarely happen (at most 10 of the daily application usage), but when they do, they may introduce a significant overhead (can delay completion of a task by up to 4 times). We conclude with a discussion of the results, their limitations, and a series of implications for the design of mobile phones. Notifications on mobile phones alert users about new messages, emails, social network updates, and other events. However, little is understood about the nature and effect of such notifications on the daily lives of mobile users. We report from a one-week, in-situ study involving 15 mobile phones users, where we collected real-world notifications through a smartphone logging application alongside subjective perceptions of those notifications through an online diary. We found that our participants had to deal with 63.5 notifications on average per day, mostly from messengers and email. Whether the phone is in silent mode or not, notifications were typically viewed within minutes. Social pressure in personal communication was amongst the main reasons given. While an increasing number of notifications was associated with an increase in negative emotions, receiving more messages and social network updates also made our participants feel more connected with others. Our findings imply that avoiding interruptions from notifications may be viable for professional communication, while in personal communication, approaches should focus on managing expectations. A notification represents the proactive delivery of information to a user and reduces the need to visually scan or repeatedly check an external information source. At the same time, notifications often interrupt user tasks at inopportune moments, decreasing productivity and increasing frustration. Controlled studies have shown that linking notification delivery to the perceptual structure of a user's tasks can reduce these interruption costs. However, in these studies, the scheduling was always performed manually, and it was not clear whether it would be possible for a system to mimic similar techniques. This article contributes the design and implementation of a novel system called Oasis that aligns notification scheduling with the perceptual structure of user tasks. We describe the architecture of the system, how it detects task structure on the fly without explicit knowledge of the task itself, and how it layers flexible notification scheduling policies on top of this detection mechanism. The system also includes an offline tool for creating customized statistical models for detecting task structure. The value of our system is that it intelligently schedules notifications, enabling the reductions in interruption costs shown within prior controlled studies to now be realized by users in everyday desktop computing tasks. It also provides a test bed for experimenting with how notification management policies and other system functionalities can be linked to task structure. User attention is a scarce resource, and users are susceptible to interruption overload. Systems do not reason about the effects of interrupting a user during a task sequence. In this study, we measure effects of interrupting a user at different moments within task execution in terms of task performance, emotional state, and social attribution. Task models were developed using event perception techniques, and the resulting models were used to identify interruption timings based on a user's predicted cognitive load. Our results show that different interruption moments have different impacts on user emotional state and positive social attribution, and suggest that a system could enable a user to maintain a high level of awareness while mitigating the disruptive effects of interruption. We discuss implications of these results for the design of an attention manager. Smartphones have become an indispensable part of everyday life. By this time, push notifications are at the core of many apps, proactively pushing new content to users. These notifications may raise awareness, but also have the downside of being disruptive. In this paper we present a laboratory study investigating users' attitudes towards notifications and how they deal with notification settings on their smartphones. Permission requests for sending push notifications on iOS don't inform the user about the nature of notifications of this app, leaving the user to make a rather uninformed choice on whether to accept or deny. We show that requests including explanations are significantly more likely to be accepted. Our results further indicate that apart from being disruptive, notifications may create stress due to information overload. Notification settings, once assigned a preset, are rarely changed, although not necessarily matching the favored one. Human multitasking is often the result of self-initiated interruptions in the performance of an ongoing task. These self-interruptions occur in the absence of external triggers such as electronic alerts or email notifications. Compared to externally induced interruptions, self-interruptions have not received enough research attention. To address this gap, this paper develops a typology of self-interruptions based on the integration of Flow Theory and Self-regulation Theory. In this new typology, the two major categories stem from positive and negative feelings of task progress and prospects of goal attainment. The proposed classification is validated in an experimental multitasking environment with pre-defined tasks. Empirical findings indicate that negative feelings trigger more self-interruptions than positive feelings. In general, more self-interruptions result in lower accuracy in all tasks. The results suggest that negative internal triggers of self-interruptions unleash a downward spiral that may degrade performance. Author(s): Kaczmarek, T; Kobsa, A; Sy, R; Tsudik, G | Abstract: User errors while performing security-critical tasks can lead to undesirable or even disastrous consequences. One major factor influencing mistakes and failures is complexity of such tasks, which has been studied extensively in prior research. Another important issue which hardly received any attention is the impact of both accidental and intended distractions on users performing security-critical tasks. In particular, it is unclear whether, and to what extent, unexpected sensory cues (e.g., auditory or visual) can influence user behavior and or trigger mistakes. Better understanding of the effects of intended distractions will help clarify their role in adversarial models. As part of the research effort described in this paper, we administered a range of naturally occurring -- yet unexpected -- sounds while study participants attempted to perform a security-critical task. We found that, although these auditory cues lowered participants' failure rates, they had no discernible effect on their task completion times. To this end, we overview some relevant literature that explains these somewhat counter-intuitive findings. Conducting a thorough and meaningful study on user errors requires a large number of participants, since errors are typically infrequent and should not be instigated more than once per subject. To reduce the effort of running numerous subjects, we developed a novel experimental setup that was fully automated and unattended. We discuss our experience with this setup and highlight the pros and cons of generalizing its usage. Notifications are the mechanism that mobile applications utilize to let users know that a new message, email, call or similar has been received. Notifications may make a sound, a vibration or modify the app icon in some way. They may make us stop what we are doing, thus interrupting us and having a negative effect on our work. Before defining a cause-effect relation between notifications and their impact on the users' current tasks, first we have to study how users manage notifications. This paper describes the results of a survey on how users react when they receive a notification. The results of this descriptive research show how people are moving from sound to visual notifications, which reflects the ability of people to adapt to new technologies. We performed an empirical study to investigate whether the context of interruptions makes a difference. We found that context does not make a difference but surprisingly, people completed interrupted tasks in less time with no difference in quality. Our data suggests that people compensate for interruptions by working faster, but this comes at a price: experiencing more stress, higher frustration, time pressure and effort. Individual differences exist in the management of interruptions: personality measures of openness to experience and need for personal structure predict disruption costs of interruptions. We discuss implications for how system design can support interrupted work. In contemporary knowledge work organizations, work is often accomplished through communication. Consequently, communication disruptions often translate into work disruptions. In this paper, we identify two types of communication disruptions with implications for the relative organization of work: delays and interruptions. Communication delays contribute to work disorganization when a worker is unable to move forward with a task due to insufficient information, while interruptions derail the flow of activities directed toward the accomplishment of a task. Communication technologies are often designed with the intention of improving work organization by reducing communication delays (first-order effect), but the use of these technologies may, in practice, inadvertently contribute to an increase in work interruptions (second-order effect). We illustrate these first and second-order impacts of communication media use in a descriptive model. Then, using this model as our point of departure, we draw on prior research on personal control, relationships, and organizational culture to offer testable propositions regarding likely worker responses (third-order effect) to either communication delays or interruptions with further implications for the organization of work. Our argument suggests that communication technology use may not result in either more or less organized work overall but, rather, may simply shift the locus of control over the flow of work. The typical information worker is interrupted every 12 minutes, and half of the time they are interrupting themselves. However, most of the research on interruption in the area of human-computer interaction has focused on understanding and managing interruptions from external sources. Internal interruptions -- user-initiated switches away from a task prior to its completion -- are not well understood. In this paper we describe a qualitative study of self-interruption on the computer. Using a grounded theory approach, we identify seven categories of self-interruptions in computer-related activities. These categories are derived from direct observations of users, and describe the motivation, potential consequences, and benefits associated with each type of self-interruption observed. Our research extends the understanding of the self-interruption phenomenon, and informs the design of systems to support discretionary task interleaving on the computer. This study examines how technology-mediated cross-domain interruptions affect people’s work and personal life on two aspects: level of conflict between work and personal life and people’s ability to fulfill their responsibilities in each of the two domains. Based on the direction of an interruption, we differentiate between two types of cross-domain interruptions: work-to-nonwork (WTN) and nonwork-to-work (NTW). Drawing on interruption research and work-life interaction literature, we conceptualize distinct effects of the two interruption types on outcome variables. Data were collected through surveys from 137 knowledge workers. Results reveal asymmetric effects of WTN and NTW interruptions on work and personal life. The frequency of WTN interruptions is found to be positively associated with work-life conflict and negatively associated with fulfillment of personal life responsibilities, whereas the frequency of NTW interruptions significantly affects fulfillment of work responsibilities but not work-life conflict. Thus, results point to asymmetrically permeable boundaries between work and personal life. Results also suggest that the effects of WTN interruptions on fulfillment of personal life responsibilities are partially mediated by WTN conflict. The study concludes with implications for research and practice. We present a novel system for notification management and report results from two studies testing its performance and impact. The system uses statistical models to realize defer-to-breakpoint policies for managing notifications. The first study tested how well the models detect three types of breakpoints within novel task sequences. Results show that the models detect breakpoints reasonably well, but struggle to differentiate their type. Our second study explored effects of managing notifications with our system on users and their tasks. Results showed that scheduling notifications at breakpoints reduces frustration and reaction time relative to delivering them immediately. We also found that the relevance of notification content determines the type of breakpoint at which it should be delivered. The core concept of scheduling notifications at breakpoints fits well with how users prefer notifications to be managed. This indicates that users would likely adopt the use of notification management systems in practice. We study how the visual catchiness (saliency) of relevant information impacts user engagement metrics such as focused attention and emotion (affect). Participants completed tasks in one of two conditions, where the task-relevant information either appeared salient or non-salient. Our analysis provides insights into relationships between saliency, focused attention, and affect. Participants reported more distraction in the non-salient condition, and non-salient information was slower to find than salient. Lack-of-saliency led to a negative impact on affect, while saliency maintained positive affect, suggesting its helpfulness. Participants reported that it was easier to focus in the salient condition, although there was no significant improvement in the focused attention scale rating. Finally, this study suggests user interest in the topic is a good predictor of focused attention, which in turn is a good predictor of positive affect. These results suggest that enhancing saliency of user-interested topics seems a good strategy for boosting user engagement. The vigilance decrement has been described as a slowing in reaction times or an increase in error rates as an effect of time-on-task during tedious monitoring tasks. This decrement has been alternatively ascribed to either withdrawal of the supervisory attentional system, due to underarousal caused by the insufficient workload, or to a decreased attentional capacity and thus the impossibility to sustain mental effort. Furthermore, it has previously been reported that controlled processing is the locus of the vigilance decrement. This study aimed at answering three questions, to better define sustained attention. First, is endogenous attention more vulnerable to time-on-task than exogenous attention? Second, do measures of autonomic arousal provide evidence to support the underload vs overload hypothesis? And third, do these measures show a different effect for endogenous and exogenous attention? We applied a cued (valid vs invalid) conjunction search task, and ECG and respiration recordings were used to compute sympathetic (normalized low frequency power) and parasympathetic tone (respiratory sinus arrhythmia, RSA). Behavioural results showed a dual effect of time-on-task: the usually described vigilance decrement, expressed as increased reaction times (RTs) after 30 min for both conditions; and a higher cost in RTs after invalid cues for the endogenous condition only, appearing after 60 min. Physiological results clearly support the underload hypothesis to subtend the vigilance decrement, since heart period and RSA increased over time-on-task. There was no physiological difference between the endogenous and exogenous conditions. Subjective experience of participants was more compatible with boredom than with high mental effort.