The evaluation of interactive machine learning systems remains a difficult task. These systems learn from and adapt to the human, but at the same time, the human receives feedback and adapts to the system. Getting a clear understanding of these subtle mechanisms of co-operation and co-adaptation is challenging. In this chapter, we report on our experience in designing and evaluating various interactive machine learning applications from different domains. We argue for coupling two types of validation: algorithm-centered analysis, to study the computational behaviour of the system; and human-centered evaluation, to observe the utility and effectiveness of the application for end-users. We use a visual analytics application for guided search, built using an interactive evolutionary approach, as an exemplar of our work. Our observation is that human-centered design and evaluation complement algorithmic analysis, and can play an important role in addressing the "black-box" effect of machine learning. Finally, we discuss research opportunities that require human-computer interaction methodologies, in order to support both the visible and hidden roles that humans play in interactive machine learning.
The subjective evaluations described in Table were carried out using surveys, questionnaires, interviews, and informal user feedback. They included evaluation metrics related to these aspects of user experience: happiness, easiness, quickness, favorite, best helped, satisfaction, task load, trust, confidence in user and system feedback, and distractedness. Moreover, the observational studies @cite_10 @cite_49 that we reviewed provided rich subjective user feedback on iML system performance. @cite_49 looked at semantic interaction usage, in order to assess whether the latter aids the sensemaking process. They state that one sign of success of iML systems is when humans forget that they are feeding information to an algorithm, and rather focus on synthesising information relevant to their task''.
@cite_10 @cite_49
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We investigate evaluation metrics for dialogue response generation systems where supervised labels, such as task completion, are not available. Recent works in response generation have adopted metrics from machine translation to compare a model's generated response to a single target response. We show that these metrics correlate very weakly with human judgements in the non-technical Twitter domain, and not at all in the technical Ubuntu domain. We provide quantitative and qualitative results highlighting specific weaknesses in existing metrics, and provide recommendations for future development of better automatic evaluation metrics for dialogue systems. HighlightsWe integrate user appraisals in a POMDP-based dialogue manager procedure.We employ additional socially-inspired rewards in a RL setup to guide the learning.A unified framework for speeding up the policy optimisation and user adaptation.We consider a potential-based reward shaping with a sample efficient RL algorithm.Evaluated using both user simulator (information retrieval) and user trials (HRI). This paper investigates some conditions under which polarized user appraisals gathered throughout the course of a vocal interaction between a machine and a human can be integrated in a reinforcement learning-based dialogue manager. More specifically, we discuss how this information can be cast into socially-inspired rewards for speeding up the policy optimisation for both efficient task completion and user adaptation in an online learning setting. For this purpose a potential-based reward shaping method is combined with a sample efficient reinforcement learning algorithm to offer a principled framework to cope with these potentially noisy interim rewards. The proposed scheme will greatly facilitate the system's development by allowing the designer to teach his system through explicit positive negative feedbacks given as hints about task progress, in the early stage of training. At a later stage, the approach will be used as a way to ease the adaptation of the dialogue policy to specific user profiles. Experiments carried out using a state-of-the-art goal-oriented dialogue management framework, the Hidden Information State (HIS), support our claims in two configurations: firstly, with a user simulator in the tourist information domain (and thus simulated appraisals), and secondly, in the context of man-robot dialogue with real user trials. Recently, many e-commerce websites have encouraged their users to rate shopping items and write review texts. This review information has been very useful for understanding user preferences and item properties, as well as enhancing the capability to make personalized recommendations of these websites. In this paper, we propose to model user preferences and item properties using convolutional neural networks (CNNs) with dual local and global attention, motivated by the superiority of CNNs to extract complex features. By using aggregated review texts from a user and aggregated review text for an item, our model can learn the unique features (embedding) of each user and each item. These features are then used to predict ratings. We train these user and item networks jointly which enable the interaction between users and items in a similar way as matrix factorization. The local attention provides us insight on a user's preferences or an item's properties. The global attention helps CNNs focus on the semantic meaning of the whole review text. Thus, the combined local and global attentions enable an interpretable and better-learned representation of users and items. We validate the proposed models by testing on popular review datasets in Yelp and Amazon and compare the results with matrix factorization (MF), the hidden factor and topical (HFT) model, and the recently proposed convolutional matrix factorization (ConvMF+). Our proposed CNNs with dual attention model outperforms HFT and ConvMF+ in terms of mean square errors (MSE). In addition, we compare the user item embeddings learned from these models for classification and recommendation. These results also confirm the superior quality of user item embeddings learned from our model. User feedback is considered to be a critical element in the information seeking process. An important aspect of the feedback cycle is relevance assessment that has progressively become a popular practice in web searching activities and interactive information retrieval (IR). The value of relevance assessment lies in the disambiguation of the user's information need, which is achieved by applying various feedback techniques. Such techniques vary from explicit to implicit and help determine the relevance of the retrieved documents. The former type of feedback is usually obtained through the explicit and intended indication of documents as relevant (positive feedback) or irrelevant (negative feedback). Explicit feedback is a robust method for improving a system's overall retrieval performance and producing better query reformulations [1], at the expense of users' cognitive resources. On the other hand, implicit feedback techniques tend to collect information on search behavior in a more intelligent and unobtrusive manner. By doing so, they disengage the users from the cognitive burden of document rating and relevance judgments. Information-seeking activities such as reading time, saving, printing, selecting and referencing have been all treated as indicators of relevance, despite the lack of sufficient evidence to support their effectiveness [2]. Besides their apparent differences, both categories of feedback techniques determine document relevance with respect to the cognitive and situational levels of the interactive dialogue that occurs between the user and the retrieval system [5]. However, this approach does not account for the dynamic interplay and adaptation that takes place between the different dialogue levels, but most importantly it does not consider the affective dimension of interaction. Users interact with intentions, motivations and feelings apart from real-life problems and information objects, which are all critical aspects of cognition and decision-making [3][4]. By evaluating users' affective response towards an information object (e.g. a document), prior and post to their exposure to it, a more accurate understanding of the object's properties and degree of relevance to the current information need may be facilitated. Furthermore, systems that can detect and respond accordingly to user emotions could potentially improve the naturalness of human-computer interaction and progressively optimize their retrieval strategy. The current study investigates the role of emotions in the information seeking process, as the latter are communicated through multi-modal interaction, and reconsiders relevance feedback with respect to what occurs on the affective level of interaction as well.