We propose a new method to detect when users express the intent to leave a service, also known as churn. While previous work focuses solely on social media, we show that this intent can be detected in chatbot conversations. As companies increasingly rely on chatbots they need an overview of potentially churny users. To this end, we crowdsource and publish a dataset of churn intent expressions in chatbot interactions in German and English. We show that classifiers trained on social media data can detect the same intent in the context of chatbots. We introduce a classification architecture that outperforms existing work on churn intent detection in social media. Moreover, we show that, using bilingual word embeddings, a system trained on combined English and German data outperforms monolingual approaches. As the only existing dataset is in English, we crowdsource and publish a novel dataset of German tweets. We thus underline the universal aspect of the problem, as examples of churn intent in English help us identify churn in German tweets and chatbot conversations.
Multilingual word embeddings have been applied in the context of tasks like Cross-Lingual Document Classification (CLDC) as in @cite_8 . The authors evaluate the quality of multilingual embeddings they induced using parallel data to classify unlabeled documents in a target language using only labeled documents in a source language. However, a comparison between the performance using monolingual versus multilingual data is missing. We try to address this problem in our research.
@cite_8
2251765408 2336505456 2251804196 2762484717
Recent work in learning bilingual representations tend to tailor towards achieving good performance on bilingual tasks, most often the crosslingual document classification (CLDC) evaluation, but to the detriment of preserving clustering structures of word representations monolingually. In this work, we propose a joint model to learn word representations from scratch that utilizes both the context coocurrence information through the monolingual component and the meaning equivalent signals from the bilingual constraint. Specifically, we extend the recently popular skipgram model to learn high quality bilingual representations efficiently. Our learned embeddings achieve a new state-of-the-art accuracy of 80.3 for the German to English CLDC task and a highly competitive performance of 90.7 for the other classification direction. At the same time, our models outperform best embeddings from past bilingual representation work by a large margin in the monolingual word similarity evaluation. 1 Despite interest in using cross-lingual knowledge to learn word embeddings for various tasks, a systematic comparison of the possible approaches is lacking in the literature. We perform an extensive evaluation of four popular approaches of inducing cross-lingual embeddings, each requiring a different form of supervision, on four typographically different language pairs. Our evaluation setup spans four different tasks, including intrinsic evaluation on mono-lingual and cross-lingual similarity, and extrinsic evaluation on downstream semantic and syntactic applications. We show that models which require expensive cross-lingual knowledge almost always perform better, but cheaply supervised models often prove competitive on certain tasks. We present a novel, count-based approach to obtaining inter-lingual word representations based on inverted indexing of Wikipedia. We present experiments applying these representations to 17 datasets in document classification, POS tagging, dependency parsing, and word alignment. Our approach has the advantage that it is simple, computationally efficient and almost parameter-free, and, more importantly, it enables multi-source crosslingual learning. In 14 17 cases, we improve over using state-of-the-art bilingual embeddings. State-of-the-art methods for learning cross-lingual word embeddings have relied on bilingual dictionaries or parallel corpora. Recent studies showed that the need for parallel data supervision can be alleviated with character-level information. While these methods showed encouraging results, they are not on par with their supervised counterparts and are limited to pairs of languages sharing a common alphabet. In this work, we show that we can build a bilingual dictionary between two languages without using any parallel corpora, by aligning monolingual word embedding spaces in an unsupervised way. Without using any character information, our model even outperforms existing supervised methods on cross-lingual tasks for some language pairs. Our experiments demonstrate that our method works very well also for distant language pairs, like English-Russian or English-Chinese. We finally describe experiments on the English-Esperanto low-resource language pair, on which there only exists a limited amount of parallel data, to show the potential impact of our method in fully unsupervised machine translation. Our code, embeddings and dictionaries are publicly available.