We investigate evaluation metrics for dialogue response generation systems where supervised labels, such as task completion, are not available. Recent works in response generation have adopted metrics from machine translation to compare a model's generated response to a single target response. We show that these metrics correlate very weakly with human judgements in the non-technical Twitter domain, and not at all in the technical Ubuntu domain. We provide quantitative and qualitative results highlighting specific weaknesses in existing metrics, and provide recommendations for future development of better automatic evaluation metrics for dialogue systems.
We focus on metrics that are , i.e. @ where the model generating the response does not also evaluate its quality; thus, we do not consider word perplexity, although it has been used to evaluate unsupervised dialogue models @cite_21 . This is because it is not computed on a per-response basis, and cannot be computed for retrieval models. Further, we only consider metrics that can be used to evaluate proposed responses against ground-truth responses, so we do not consider retrieval-based metrics such as recall, which has been used to evaluate dialogue models @cite_26 @cite_5 . We also do not consider evaluation methods for supervised evaluation methods. Evaluation methods in the supervised setting have been well studied, see @cite_27 @cite_24 @cite_39 .
@cite_26 @cite_21 @cite_39 @cite_24 @cite_27 @cite_5
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We investigate evaluation metrics for dialogue response generation systems where supervised labels, such as task completion, are not available. Recent works in response generation have adopted metrics from machine translation to compare a model's generated response to a single target response. We show that these metrics correlate very weakly with human judgements in the non-technical Twitter domain, and not at all in the technical Ubuntu domain. We provide quantitative and qualitative results highlighting specific weaknesses in existing metrics, and provide recommendations for future development of better automatic evaluation metrics for dialogue systems. Automated metrics such as BLEU are widely used in the machine translation literature. They have also been used recently in the dialogue community for evaluating dialogue response generation. However, previous work in dialogue response generation has shown that these metrics do not correlate strongly with human judgment in the non task-oriented dialogue setting. Task-oriented dialogue responses are expressed on narrower domains and exhibit lower diversity. It is thus reasonable to think that these automated metrics would correlate well with human judgment in the task-oriented setting where the generation task consists of translating dialogue acts into a sentence. We conduct an empirical study to confirm whether this is the case. Our findings indicate that these automated metrics have stronger correlation with human judgments in the task-oriented setting compared to what has been observed in the non task-oriented setting. We also observe that these metrics correlate even better for datasets which provide multiple ground truth reference sentences. In addition, we show that some of the currently available corpora for task-oriented language generation can be solved with simple models and advocate for more challenging datasets. An unsupervised iterative approach for extracting a new lexicon (or unknown words) from a Chinese text corpus is proposed in this paper. Instead of using a non-iterative segmentation-merging-filtering-and-disambiguation approach, the proposed method iteratively integrates the contextual constraints (among word candidates) and a joint character association metric to progressively improve the segmentation results of the input corpus (and thus the new word list.) An augmented dictionary, which includes potential unknown words (in addition to known words), is used to segment the input corpus, unlike traditional approaches which use only known words for segmentation. In the segmentation process, the augmented dictionary is used to impose contextual constraints over known words and potential unknown words within input sentences; an unsupervised Viterbi Training process is then applied to ensure that the selected potential unknown words (and known words) maximize the likelihood of the input corpus. On the other hand, the joint character association metric (which reflects the global character association characteristics across the corpus) is derived by integrating several commonly used word association metrics, such as mutual information and entropy, with a joint Gaussian mixture density function; such integration allows the filter to use multiple features simultaneously to evaluate character association, unlike traditional filters which apply multiple features independently. The proposed method then allows the contextual constraints and the joint character association metric to enhance each other; this is achieved by iteratively applying the joint association metric to truncate unlikely unknown words in the augmented dictionary and using the segmentation result to improve the estimation of the joint association metric. The refined augmented dictionary and improved estimation are then used in the next iteration to acquire better segmentation and carry out more reliable filtering. Experiments show that both the precision and recall rates are improved almost monotonically, in contrast to non-iterative segmentation-merging-filtering-and-disambiguation approaches, which often sacrifice precision for recall or vice versa. With a corpus of 311,591 sentences, the performance is 76 (bigram), 54 (trigram), and 70 (quadragram) in F-measure, which is significantly better than using the non-iterative approach with F-measures of 74 (bigram), 46 (trigram), and 58 (quadragram). In this paper, we construct and train end-to-end neural network-based dialogue systems using an updated version of the recent Ubuntu Dialogue Corpus, a dataset containing almost 1 million multi-turn dialogues, with a total of over 7 million utterances and 100 million words. This dataset is interesting because of its size, long context lengths, and technical nature; thus, it can be used to train large models directly from data with minimal feature engineering, which can be both time consuming and expensive. We provide baselines in two different environments: one where models are trained to maximize the log-likelihood of a generated utterance conditioned on the context of the conversation, and one where models are trained to select the correct next response from a list of candidate responses. These are both evaluated on a recall task that we call Next Utterance Classification (NUC), as well as other generation-specific metrics. Finally, we provide a qualitative error analysis to help determine the most promising directions for future research on the Ubuntu Dialogue Corpus, and for end-to-end dialogue systems in general.