Consumers increasingly rate, review and research products online. Consequently, websites containing consumer reviews are becoming targets of opinion spam. While recent work has focused primarily on manually identifiable instances of opinion spam, in this work we study deceptive opinion spam---fictitious opinions that have been deliberately written to sound authentic. Integrating work from psychology and computational linguistics, we develop and compare three approaches to detecting deceptive opinion spam, and ultimately develop a classifier that is nearly 90 accurate on our gold-standard opinion spam dataset. Based on feature analysis of our learned models, we additionally make several theoretical contributions, including revealing a relationship between deceptive opinions and imaginative writing.
Spam has historically been studied in the contexts of e-mail @cite_15 , and the Web @cite_5 @cite_20 . Recently, researchers have began to look at opinion spam as well @cite_33 @cite_17 @cite_34 .
@cite_33 @cite_5 @cite_15 @cite_34 @cite_20 @cite_17
2047756776 2154058875 2949957935 2066055909
Evaluative texts on the Web have become a valuable source of opinions on products, services, events, individuals, etc. Recently, many researchers have studied such opinion sources as product reviews, forum posts, and blogs. However, existing research has been focused on classification and summarization of opinions using natural language processing and data mining techniques. An important issue that has been neglected so far is opinion spam or trustworthiness of online opinions. In this paper, we study this issue in the context of product reviews, which are opinion rich and are widely used by consumers and product manufacturers. In the past two years, several startup companies also appeared which aggregate opinions from product reviews. It is thus high time to study spam in reviews. To the best of our knowledge, there is still no published study on this topic, although Web spam and email spam have been investigated extensively. We will see that opinion spam is quite different from Web spam and email spam, and thus requires different detection techniques. Based on the analysis of 5.8 million reviews and 2.14 million reviewers from amazon.com, we show that opinion spam in reviews is widespread. This paper analyzes such spam activities and presents some novel techniques to detect them Mining of opinions from product reviews, forum posts and blogs is an important research topic with many applications. However, existing research has been focused on extraction, classification and summarization of opinions from these sources. An important issue that has not been studied so far is the opinion spam or the trustworthiness of online opinions. In this paper, we study this issue in the context of product reviews. To our knowledge, there is still no published study on this topic, although Web page spam and email spam have been investigated extensively. We will see that review spam is quite different from Web page spam and email spam, and thus requires different detection techniques. Based on the analysis of 5.8 million reviews and 2.14 million reviewers from amazon.com, we show that review spam is widespread. In this paper, we first present a categorization of spam reviews and then propose several techniques to detect them. Consumers increasingly rate, review and research products online. Consequently, websites containing consumer reviews are becoming targets of opinion spam. While recent work has focused primarily on manually identifiable instances of opinion spam, in this work we study deceptive opinion spam---fictitious opinions that have been deliberately written to sound authentic. Integrating work from psychology and computational linguistics, we develop and compare three approaches to detecting deceptive opinion spam, and ultimately develop a classifier that is nearly 90 accurate on our gold-standard opinion spam dataset. Based on feature analysis of our learned models, we additionally make several theoretical contributions, including revealing a relationship between deceptive opinions and imaginative writing. In this paper, we continue our investigations of "web spam": the injection of artificially-created pages into the web in order to influence the results from search engines, to drive traffic to certain pages for fun or profit. This paper considers some previously-undescribed techniques for automatically detecting spam pages, examines the effectiveness of these techniques in isolation and when aggregated using classification algorithms. When combined, our heuristics correctly identify 2,037 (86.2 ) of the 2,364 spam pages (13.8 ) in our judged collection of 17,168 pages, while misidentifying 526 spam and non-spam pages (3.1 ).