This paper presents a model for end-to-end learning of task-oriented dialog systems. The main component of the model is a recurrent neural network (an LSTM), which maps from raw dialog history directly to a distribution over system actions. The LSTM automatically infers a representation of dialog history, which relieves the system developer of much of the manual feature engineering of dialog state. In addition, the developer can provide software that expresses business rules and provides access to programmatic APIs, enabling the LSTM to take actions in the real world on behalf of the user. The LSTM can be optimized using supervised learning (SL), where a domain expert provides example dialogs which the LSTM should imitate; or using reinforcement learning (RL), where the system improves by interacting directly with end users. Experiments show that SL and RL are complementary: SL alone can derive a reasonable initial policy from a small number of training dialogs; and starting RL optimization with a policy trained with SL substantially accelerates the learning rate of RL.
Another line of research has sought to predict the words of the next utterance directly from the history of the dialog, using a recurrent neural network trained on a large corpus of dialogs @cite_16 . This work does infer a representation of state; however, our approach differs in several respects: first, in our work, entities are tracked separately -- this allows generalization to entities which have not appeared in the training data; second, our approach includes first-class support for action masking and API calls, which allows the agent to encode business rules and take real-world actions on behalf of the system; finally, in addition to supervised learning, we show how our method can also be trained using reinforcement learning.
@cite_16
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Recently discriminative methods for tracking the state of a spoken dialog have been shown to outperform traditional generative models. This paper presents a new wordbased tracking method which maps directly from the speech recognition results to the dialog state without using an explicit semantic decoder. The method is based on a recurrent neural network structure which is capable of generalising to unseen dialog state hypotheses, and which requires very little feature engineering. The method is evaluated on the second Dialog State Tracking Challenge (DSTC2) corpus and the results demonstrate consistently high performance across all of the metrics. Most previous work on trainable language generation has focused on two paradigms: (a) using a generation decisions of an existing generator. Both approaches rely on the existence of a handcrafted generation component, which is likely to limit their scalability to new domains. The first contribution of this article is to present Bagel, a fully data-driven generation method that treats the language generation task as a search for the most likely sequence of semantic concepts and realization phrases, according to Factored Language Models (FLMs). As domain utterances are not readily available for most natural language generation tasks, a large creative effort is required to produce the data necessary to represent human linguistic variation for nontrivial domains. This article is based on the assumption that learning to produce paraphrases can be facilitated by collecting data from a large sample of untrained annotators using crowdsourcing—rather than a few domain experts—by relying on a coarse meaning representation. A second contribution of this article is to use crowdsourced data to show how dialogue naturalness can be improved by learning to vary the output utterances generated for a given semantic input. Two data-driven methods for generating paraphrases in dialogue are presented: (a) by sampling from the n-best list of realizations produced by Bagel's FLM reranker; and (b) by learning a structured perceptron predicting whether candidate realizations are valid paraphrases. We train Bagel on a set of 1,956 utterances produced by 137 annotators, which covers 10 types of dialogue acts and 128 semantic concepts in a tourist information system for Cambridge. An automated evaluation shows that Bagel outperforms utterance class LM baselines on this domain. A human evaluation of 600 resynthesized dialogue extracts shows that Bagel's FLM output produces utterances comparable to a handcrafted baseline, whereas the perceptron classifier performs worse. Interestingly, human judges find the system sampling from the n-best list to be more natural than a system always returning the first-best utterance. The judges are also more willing to interact with the n-best system in the future. These results suggest that capturing the large variation found in human language using data-driven methods is beneficial for dialogue interaction. While belief tracking is known to be important in allowing statistical dialog systems to manage dialogs in a highly robust manner, until recently little attention has been given to analysing the behaviour of belief tracking techniques. The Dialogue State Tracking Challenge has allowed for such an analysis, comparing multiple belief tracking approaches on a shared task. Recent success in using deep learning for speech research motivates the Deep Neural Network approach presented here. The model parameters can be learnt by directly maximising the likelihood of the training data. The paper explores some aspects of the training, and the resulting tracker is found to perform competitively, particularly on a corpus of dialogs from a system not found in the training. Recurrent Neural Networks can be trained to produce sequences of tokens given some input, as exemplified by recent results in machine translation and image captioning. The current approach to training them consists of maximizing the likelihood of each token in the sequence given the current (recurrent) state and the previous token. At inference, the unknown previous token is then replaced by a token generated by the model itself. This discrepancy between training and inference can yield errors that can accumulate quickly along the generated sequence. We propose a curriculum learning strategy to gently change the training process from a fully guided scheme using the true previous token, towards a less guided scheme which mostly uses the generated token instead. Experiments on several sequence prediction tasks show that this approach yields significant improvements. Moreover, it was used successfully in our winning entry to the MSCOCO image captioning challenge, 2015.