Socialization in online communities allows existing members to welcome and recruit newcomers, introduce them to community norms and practices, and sustain their early participation. However, socializing newcomers does not come for free: in large communities, socialization can result in a significant workload for mentors and is hard to scale. In this study we present results from an experiment that measured the effect of a lightweight socialization tool on the activity and retention of newly registered users attempting to edit for the first time Wikipedia. Wikipedia is struggling with the retention of newcomers and our results indicate that a mechanism to elicit lightweight feedback and to provide early mentoring to newcomers improves their chances of becoming long-term contributors.
Besides individual incentives, previous studies also stressed the importance of the initial period of socialization in online groups. A successful early socialization experience is associated with, and sometimes even predicts, increased engagement in mailing lists @cite_4 , newsgroups @cite_13 , social networks @cite_23 , and Wikipedia @cite_27 @cite_2 , to cite a few. However, the causal structure between socialization, motivation, and participation is still not entirely clear. Strong motivational factors, perhaps in conjunction with individual-level skills @cite_0 , may be the cause for both a successful early socialization stage and a later long-term participation. To further establish a causal connection, controlled and field experiments on groups of limited size have been performed, with encouraging results: sharing in a digital information good is increased by social incentives @cite_21 , personal messages improve the retention of newcomers to Wikipedia who had their edits rejected @cite_3 , and top contributors in a Q &A community contributed more on the long term if they had received a personalized socialization experience @cite_11 .
@cite_4 @cite_21 @cite_3 @cite_0 @cite_27 @cite_23 @cite_2 @cite_13 @cite_11
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Although many off-line organizations give their employees training, mentorship, a cohort and other socialization experiences that improve their retention and productivity, online production communities rarely do this. This paper describes the planning, execution and evaluation of a socialization regime for an online technical support community. In a two-phase project, we first automatically identified from participants' early behavior, those with high potential to become core members. We then designed, delivered and experimentally evaluated socialization experiences intended to build commitment and competence among these potential core members. We were able to identify potential core members with high accuracy from only two weeks of behavior. A year later, those classified as potential core members participated in the community ten times more actively than those not identified. In an evaluation experiment, some potential core members were randomly assigned to receive socialization experiences, while others were not. A year later, those who had participated in the socialization regime contributed more answers in the community compared to those in the control condition. The socialization experiences, however, undercut their sense of connection to the community and the quality of their contributions. We discuss what was effective and what could be improved in designing socialization experiences for online groups. Socialization of newcomers is critical both for conventional groups. It helps groups perform effectively and the newcomers develop commitment. However, little empirical research has investigated the impact of specific socialization tactics on newcomers' commitment to online groups. We examined WikiProjects, subgroups in Wikipedia organized around working on common topics or tasks. In study 1, we identified the seven socialization tactics used most frequently: invitations to join, welcome messages, requests to work on project-related tasks, offers of assistance, positive feedback on a new member's work, constructive criticism, and personal-related comments. In study 2, we examined their impact on newcomers' commitment to the project. Whereas most newcomers contributed fewer edits over time, the declines were slowed or reversed for those socialized with welcome messages, assistance, and constructive criticism. In contrast, invitations led to steeper declines in edits. These results suggest that different socialization tactics play different roles in socializing new members in online groups compared to offline ones. Theoretical models suggest that social networks influence the evolution of cooperation, but to date there have been few experimental studies. Observational data suggest that a wide variety of behaviors may spread in human social networks, but subjects in such studies can choose to befriend people with similar behaviors, posing difficulty for causal inference. Here, we exploit a seminal set of laboratory experiments that originally showed that voluntary costly punishment can help sustain cooperation. In these experiments, subjects were randomly assigned to a sequence of different groups to play a series of single-shot public goods games with strangers; this feature allowed us to draw networks of interactions to explore how cooperative and uncooperative behaviors spread from person to person to person. We show that, in both an ordinary public goods game and in a public goods game with punishment, focal individuals are influenced by fellow group members’ contribution behavior in future interactions with other individuals who were not a party to the initial interaction. Furthermore, this influence persists for multiple periods and spreads up to three degrees of separation (from person to person to person to person). The results suggest that each additional contribution a subject makes to the public good in the first period is tripled over the course of the experiment by other subjects who are directly or indirectly influenced to contribute more as a consequence. These results show experimentally that cooperative behavior cascades in human social networks. The advent of the Internet has made the transmission of personally identifiable information more common and often unintended by the user. As personal information becomes more accessible, individuals worry that businesses misuse the information that is collected while they are online. Organizations have tried to mitigate this concern in two ways: (1) by offering privacy policies regarding the handling and use of personal information and (2) by offering benefits such as financial gains or convenience. In this paper, we interpret these actions in the context of the information-processing theory of motivation. Information-processing theories, also known as expectancy theories in the context of motivated behavior, are built on the premise that people process information about behavior-outcome relationships. By doing so, they are forming expectations and making decisions about what behavior to choose. Using an experimental setting, we empirically validate predictions that the means to mitigate privacy concerns are associated with positive valences resulting in an increase in motivational score. In a conjoint analysis exercise, 268 participants from the United States and Singapore face trade-off situations, where an organization may only offer incomplete privacy protection or some benefits. While privacy protections (against secondary use, improper access, and error) are associated with positive valences, we also find that financial gains and convenience can significantly increase individuals' motivational score of registering with a Web site. We find that benefits-monetary reward and future convenience-significantly affect individuals' preferences over Web sites with differing privacy policies. We also quantify the value of Web site privacy protection. Among U.S. subjects, protection against errors, improper access, and secondary use of personal information is worth @math 44.62. Finally, our approach also allows us to identify three distinct segments of Internet users-privacy guardians, information sellers, and convenience seekers.