We investigate evaluation metrics for dialogue response generation systems where supervised labels, such as task completion, are not available. Recent works in response generation have adopted metrics from machine translation to compare a model's generated response to a single target response. We show that these metrics correlate very weakly with human judgements in the non-technical Twitter domain, and not at all in the technical Ubuntu domain. We provide quantitative and qualitative results highlighting specific weaknesses in existing metrics, and provide recommendations for future development of better automatic evaluation metrics for dialogue systems.
Several recent works on unsupervised dialogue systems adopt the BLEU score for evaluation. formulate the unsupervised learning problem as one of translating a context into a candidate response. They use a statistical machine translation (SMT) model to generate responses to various contexts using Twitter data, and show that it outperforms information retrieval baselines according to both BLEU and human evaluations. @ extend this idea using a recurrent language model to generate responses in a context-sensitive manner. They also evaluate using BLEU, however they produce multiple ground truth responses by retrieving 15 responses from elsewhere in the corpus, using a simple bag-of-words model. @ evaluate their proposed diversity-promoting objective function for neural network models using BLEU score with only a single ground truth response. A modified version of BLEU, deltaBLEU @cite_35 , which takes into account several human-evaluated ground truth responses, is shown to have a weak to moderate correlation to human judgements using Twitter dialogues. However, such human annotation is often infeasible to obtain in practice. @ also show that, even with several ground truth responses available, the standard BLEU metric does not correlate strongly with human judgements.
@cite_35
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We investigate evaluation metrics for dialogue response generation systems where supervised labels, such as task completion, are not available. Recent works in response generation have adopted metrics from machine translation to compare a model's generated response to a single target response. We show that these metrics correlate very weakly with human judgements in the non-technical Twitter domain, and not at all in the technical Ubuntu domain. We provide quantitative and qualitative results highlighting specific weaknesses in existing metrics, and provide recommendations for future development of better automatic evaluation metrics for dialogue systems. We introduce the multiresolution recurrent neural network, which extends the sequence-to-sequence framework to model natural language generation as two parallel discrete stochastic processes: a sequence of high-level coarse tokens, and a sequence of natural language tokens. There are many ways to estimate or learn the high-level coarse tokens, but we argue that a simple extraction procedure is sufficient to capture a wealth of high-level discourse semantics. Such procedure allows training the multiresolution recurrent neural network by maximizing the exact joint log-likelihood over both sequences. In contrast to the standard log- likelihood objective w.r.t. natural language tokens (word perplexity), optimizing the joint log-likelihood biases the model towards modeling high-level abstractions. We apply the proposed model to the task of dialogue response generation in two challenging domains: the Ubuntu technical support domain, and Twitter conversations. On Ubuntu, the model outperforms competing approaches by a substantial margin, achieving state-of-the-art results according to both automatic evaluation metrics and a human evaluation study. On Twitter, the model appears to generate more relevant and on-topic responses according to automatic evaluation metrics. Finally, our experiments demonstrate that the proposed model is more adept at overcoming the sparsity of natural language and is better able to capture long-term structure. Automated metrics such as BLEU are widely used in the machine translation literature. They have also been used recently in the dialogue community for evaluating dialogue response generation. However, previous work in dialogue response generation has shown that these metrics do not correlate strongly with human judgment in the non task-oriented dialogue setting. Task-oriented dialogue responses are expressed on narrower domains and exhibit lower diversity. It is thus reasonable to think that these automated metrics would correlate well with human judgment in the task-oriented setting where the generation task consists of translating dialogue acts into a sentence. We conduct an empirical study to confirm whether this is the case. Our findings indicate that these automated metrics have stronger correlation with human judgments in the task-oriented setting compared to what has been observed in the non task-oriented setting. We also observe that these metrics correlate even better for datasets which provide multiple ground truth reference sentences. In addition, we show that some of the currently available corpora for task-oriented language generation can be solved with simple models and advocate for more challenging datasets. Most previous work on trainable language generation has focused on two paradigms: (a) using a generation decisions of an existing generator. Both approaches rely on the existence of a handcrafted generation component, which is likely to limit their scalability to new domains. The first contribution of this article is to present Bagel, a fully data-driven generation method that treats the language generation task as a search for the most likely sequence of semantic concepts and realization phrases, according to Factored Language Models (FLMs). As domain utterances are not readily available for most natural language generation tasks, a large creative effort is required to produce the data necessary to represent human linguistic variation for nontrivial domains. This article is based on the assumption that learning to produce paraphrases can be facilitated by collecting data from a large sample of untrained annotators using crowdsourcing—rather than a few domain experts—by relying on a coarse meaning representation. A second contribution of this article is to use crowdsourced data to show how dialogue naturalness can be improved by learning to vary the output utterances generated for a given semantic input. Two data-driven methods for generating paraphrases in dialogue are presented: (a) by sampling from the n-best list of realizations produced by Bagel's FLM reranker; and (b) by learning a structured perceptron predicting whether candidate realizations are valid paraphrases. We train Bagel on a set of 1,956 utterances produced by 137 annotators, which covers 10 types of dialogue acts and 128 semantic concepts in a tourist information system for Cambridge. An automated evaluation shows that Bagel outperforms utterance class LM baselines on this domain. A human evaluation of 600 resynthesized dialogue extracts shows that Bagel's FLM output produces utterances comparable to a handcrafted baseline, whereas the perceptron classifier performs worse. Interestingly, human judges find the system sampling from the n-best list to be more natural than a system always returning the first-best utterance. The judges are also more willing to interact with the n-best system in the future. These results suggest that capturing the large variation found in human language using data-driven methods is beneficial for dialogue interaction.