Conversational agents have begun to rise both in the academic (in terms of research) and commercial (in terms of applications) world. This paper investigates the task of building a non-goal driven conversational agent, using neural network generative models and analyzes how the conversation context is handled. It compares a simpler Encoder-Decoder with a Hierarchical Recurrent Encoder-Decoder architecture, which includes an additional module to model the context of the conversation using previous utterances information. We found that the hierarchical model was able to extract relevant context information and include them in the generation of the output. However, it performed worse (35-40 ) than the simple Encoder-Decoder model regarding both grammatically correct output and meaningful response. Despite these results, experiments demonstrate how conversations about similar topics appear close to each other in the context space due to the increased frequency of specific topic-related words, thus leaving promising directions for future research and how the context of a conversation can be exploited.
The traditional approach for Conversational Agents follows a modular approach, dividing the process into three modules: a Natural Language Understanding (NLU) unit, a Dialogue Manager and a Natural Language Generation module (NLG). The NLU module will process the input and extract useful information. This information is then used by the Dialogue Manager to update internal states, send a query to a knowledge-based system, or simply follow precoded instructions. Finally, the NLG will use the information from the Dialogue Manager to generate the output sentence. The simplest technique used for NLU is to spot certain keywords in the input, often working together with a script-based Dialogue Manager. However, throughout the years there have been many attempts to improve the NLU unit to better extract text information, using techniques including statistical modeling of language @cite_2 , skip-gram models @cite_4 and, more recently, deep neural networks @cite_3 . Eventually, with the rise of Deep Learning in recent years, Dialogue Systems research has mainly focused on end-to-end models, capable of including all 3 modules in a single deep neural network, trained on a large dataset. One end-to-end RNN architecture proved particularly successful in recent years is the Encoder-Decoder.
@cite_4 @cite_3 @cite_2
2593751037 2806935606 2410983263 2952798561
In this paper, we construct and train end-to-end neural network-based dialogue systems using an updated version of the recent Ubuntu Dialogue Corpus, a dataset containing almost 1 million multi-turn dialogues, with a total of over 7 million utterances and 100 million words. This dataset is interesting because of its size, long context lengths, and technical nature; thus, it can be used to train large models directly from data with minimal feature engineering, which can be both time consuming and expensive. We provide baselines in two different environments: one where models are trained to maximize the log-likelihood of a generated utterance conditioned on the context of the conversation, and one where models are trained to select the correct next response from a list of candidate responses. These are both evaluated on a recall task that we call Next Utterance Classification (NUC), as well as other generation-specific metrics. Finally, we provide a qualitative error analysis to help determine the most promising directions for future research on the Ubuntu Dialogue Corpus, and for end-to-end dialogue systems in general. We propose an adversarial learning approach for generating multi-turn dialogue responses. Our proposed framework, hredGAN, is based on conditional generative adversarial networks (GANs). The GAN's generator is a modified hierarchical recurrent encoder-decoder network (HRED) and the discriminator is a word-level bidirectional RNN that shares context and word embeddings with the generator. During inference, noise samples conditioned on the dialogue history are used to perturb the generator's latent space to generate several possible responses. The final response is the one ranked best by the discriminator. The hredGAN shows improved performance over existing methods: (1) it generalizes better than networks trained using only the log-likelihood criterion, and (2) it generates longer, more informative and more diverse responses with high utterance and topic relevance even with limited training data. This improvement is demonstrated on the Movie triples and Ubuntu dialogue datasets using both automatic and human evaluations. Recent neural models of dialogue generation offer great promise for generating responses for conversational agents, but tend to be shortsighted, predicting utterances one at a time while ignoring their influence on future outcomes. Modeling the future direction of a dialogue is crucial to generating coherent, interesting dialogues, a need which led traditional NLP models of dialogue to draw on reinforcement learning. In this paper, we show how to integrate these goals, applying deep reinforcement learning to model future reward in chatbot dialogue. The model simulates dialogues between two virtual agents, using policy gradient methods to reward sequences that display three useful conversational properties: informativity (non-repetitive turns), coherence, and ease of answering (related to forward-looking function). We evaluate our model on diversity, length as well as with human judges, showing that the proposed algorithm generates more interactive responses and manages to foster a more sustained conversation in dialogue simulation. This work marks a first step towards learning a neural conversational model based on the long-term success of dialogues. We introduce end-to-end neural network based models for simulating users of task-oriented dialogue systems. User simulation in dialogue systems is crucial from two different perspectives: (i) automatic evaluation of different dialogue models, and (ii) training task-oriented dialogue systems. We design a hierarchical sequence-to-sequence model that first encodes the initial user goal and system turns into fixed length representations using Recurrent Neural Networks (RNN). It then encodes the dialogue history using another RNN layer. At each turn, user responses are decoded from the hidden representations of the dialogue level RNN. This hierarchical user simulator (HUS) approach allows the model to capture undiscovered parts of the user goal without the need of an explicit dialogue state tracking. We further develop several variants by utilizing a latent variable model to inject random variations into user responses to promote diversity in simulated user responses and a novel goal regularization mechanism to penalize divergence of user responses from the initial user goal. We evaluate the proposed models on movie ticket booking domain by systematically interacting each user simulator with various dialogue system policies trained with different objectives and users.