The prevalence of misinformation on online social media has tangible empirical connections to increasing political polarization and partisan antipathy in the United States. Ranking algorithms for social recommendation often encode broad assumptions about network structure (like homophily) and group cognition (like, social action is largely imitative). Assumptions like these can be na "ive and exclusionary in the era of fake news and ideological uniformity towards the political poles. We examine these assumptions with aid from the user-centric framework of trustworthiness in social recommendation. The constituent dimensions of trustworthiness (diversity, transparency, explainability, disruption) highlight new opportunities for discouraging dogmatization and building decision-aware, transparent news recommender systems.
User-perceived quality of recommender systems' output is a broad way to evaluate anything from aggregate emotional impact to perceived relevance and variety. User-perceived variety or diversity in the recommender output is a related, important notion. Authors in @cite_14 explore an organization interface (ORG) as opposed to a list interface for a top-N style recommender. This interface clusters and annotates subgroups of the recommender output. These annotations go beyond category labels and express tradeoffs in product quality and price. ORG ranked better than lists in perceived ease of use and diversity. Studies like @cite_13 , however, note that statistical accuracy of such recommendations might be lower, even as they are rated better in quality by field trial participants.
@cite_14 @cite_13
2018371603 2156103833 2130369780 2116206254
Recommender Systems (RSs) help users search large amounts of digital contents and services by allowing them to identify the items that are likely to be more attractive or useful. RSs play an important persuasion role, as they can potentially augment the users’ trust towards in an application and orient their decisions or actions towards specific directions. This article explores the persuasiveness of RSs, presenting two vast empirical studies that address a number of research questions. First, we investigate if a design property of RSs, defined by the statistically measured quality of algorithms, is a reliable predictor of their potential for persuasion. This factor is measured in terms of perceived quality, defined by the overall satisfaction, as well as by how users judge the accuracy and novelty of recommendations. For our purposes, we designed an empirical study involving 210 subjects and implemented seven full-sized versions of a commercial RS, each one using the same interface and dataset (a subset of Netflix), but each with a different recommender algorithm. In each experimental configuration we computed the statistical quality (recall and F-measures) and collected data regarding the quality perceived by 30 users. The results show us that algorithmic attributes are less crucial than we might expect in determining the user’s perception of an RS’s quality, and suggest that the user’s judgment and attitude towards a recommender are likely to be more affected by factors related to the user experience. Second, we explore the persuasiveness of RSs in the context of large interactive TV services. We report a study aimed at assessing whether measurable persuasion effects (e.g., changes of shopping behavior) can be achieved through the introduction of a recommender. Our data, collected for more than one year, allow us to conclude that, (1) the adoption of an RS can affect both the lift factor and the conversion rate, determining an increased volume of sales and influencing the user’s decision to actually buy one of the recommended products, (2) the introduction of an RS tends to diversify purchases and orient users towards less obvious choices (the long tail), and (3) the perceived novelty of recommendations is likely to be more influential than their perceived accuracy. Overall, the results of these studies improve our understanding of the persuasion phenomena induced by RSs, and have implications that can be of interest to academic scholars, designers, and adopters of this class of systems. Recommender systems (RS) play an important role in many areas including targeted advertising, personalized marketing and information retrieval. In recent years, the importance of contextual information has attracted many researchers to focus on designing systems that produce personalized recommendations in accordance with available contextual information of users. Comparing with traditional RS which mainly utilize users’ rating history, the context# aware recommender systems (CARS) can result in better performance in various applications. In this paper, we present a context#aware recommender system that extracts contextual information from a textual description of user current situation and use it in combination with user ratings history to compute a utility function over the set of items. The item utility shows how much it is preferable regarding user current context. In our system, the context inference is modeled as a supervised topic#modeling problem in which the set of categories for a contextual attribute constitutes the topic set. As an example application, we used our method to mine hidden contextual data from customers' reviews for hotels and use it to produce context#aware recommendations. Our evaluations suggest that our system can help produce better recommendations in comparison to a standard kNN recommender system. Recommender systems have become a popular technique for helping users select desirable books, movies, music and other items. Most research in the area has focused on developing and evaluating algorithms for efficiently producing accurate recommendations. However, the ability to effectively explain its recommendations to users is another important aspect of a recommender system. The only previous investigation of methods for explaining recommendations showed that certain styles of explanations were effective at convincing users to adopt recommendations (i.e. promotion) but failed to show that explanations actually helped users make more accurate decisions (i.e. satisfaction). We present two new methods for explaining recommendations of contentbased and or collaborative systems and experimentally show that they actually improve user’s estimation of item quality. Recommender systems have the effect of guiding users in a personal- ized way to interesting objects in a large space of possible options. Content-based recommendation systems try to recommend items similar to those a given user has liked in the past. Indeed, the basic process performed by a content-based recom- mender consists in matching up the attributes of a user profile in which preferences and interests are stored, with the attributes of a content object (item), in order to recommend to the user new interesting items. This chapter provides an overview of content-based recommender systems, with the aim of imposing a degree of order on the diversity of the different aspects involved in their design and implementation. The first part of the chapter presents the basic concepts and terminology of content- based recommender systems, a high level architecture, and their main advantages and drawbacks. The second part of the chapter provides a review of the state of the art of systems adopted in several application domains, by thoroughly describ- ing both classical and advanced techniques for representing items and user profiles. The most widely adopted techniques for learning user profiles are also presented. The last part of the chapter discusses trends and future research which might lead towards the next generation of systems, by describing the role of User Generated Content as a way for taking into account evolving vocabularies, and the challenge of feeding users with serendipitous recommendations, that is to say surprisingly interesting items that they might not have otherwise discovered.