The evaluation of interactive machine learning systems remains a difficult task. These systems learn from and adapt to the human, but at the same time, the human receives feedback and adapts to the system. Getting a clear understanding of these subtle mechanisms of co-operation and co-adaptation is challenging. In this chapter, we report on our experience in designing and evaluating various interactive machine learning applications from different domains. We argue for coupling two types of validation: algorithm-centered analysis, to study the computational behaviour of the system; and human-centered evaluation, to observe the utility and effectiveness of the application for end-users. We use a visual analytics application for guided search, built using an interactive evolutionary approach, as an exemplar of our work. Our observation is that human-centered design and evaluation complement algorithmic analysis, and can play an important role in addressing the "black-box" effect of machine learning. Finally, we discuss research opportunities that require human-computer interaction methodologies, in order to support both the visible and hidden roles that humans play in interactive machine learning.
Broadly speaking, human feedback to machine learning algorithms can be either or . The difference between these two mechanisms stems from the field of Information Retrieval (IR). In the case of implicit feedback, humans do not assess relevance for the benefit of the IR system, but rather to fulfill their own task. Besides, they are not necessarily aware that their assessment is being used for relevance feedback @cite_48 . In contrast, for explicit feedback, humans indicate their assessment via a suitable interface, and are aware that their feedback is interpreted for relevance judgment. Whereas implicit feedback is from human interactions with the system, explicit feedback is directly provided by humans.
@cite_48
2096131645 1990671169 2099703387 2049997905
User feedback is considered to be a critical element in the information seeking process. An important aspect of the feedback cycle is relevance assessment that has progressively become a popular practice in web searching activities and interactive information retrieval (IR). The value of relevance assessment lies in the disambiguation of the user's information need, which is achieved by applying various feedback techniques. Such techniques vary from explicit to implicit and help determine the relevance of the retrieved documents. The former type of feedback is usually obtained through the explicit and intended indication of documents as relevant (positive feedback) or irrelevant (negative feedback). Explicit feedback is a robust method for improving a system's overall retrieval performance and producing better query reformulations [1], at the expense of users' cognitive resources. On the other hand, implicit feedback techniques tend to collect information on search behavior in a more intelligent and unobtrusive manner. By doing so, they disengage the users from the cognitive burden of document rating and relevance judgments. Information-seeking activities such as reading time, saving, printing, selecting and referencing have been all treated as indicators of relevance, despite the lack of sufficient evidence to support their effectiveness [2]. Besides their apparent differences, both categories of feedback techniques determine document relevance with respect to the cognitive and situational levels of the interactive dialogue that occurs between the user and the retrieval system [5]. However, this approach does not account for the dynamic interplay and adaptation that takes place between the different dialogue levels, but most importantly it does not consider the affective dimension of interaction. Users interact with intentions, motivations and feelings apart from real-life problems and information objects, which are all critical aspects of cognition and decision-making [3][4]. By evaluating users' affective response towards an information object (e.g. a document), prior and post to their exposure to it, a more accurate understanding of the object's properties and degree of relevance to the current information need may be facilitated. Furthermore, systems that can detect and respond accordingly to user emotions could potentially improve the naturalness of human-computer interaction and progressively optimize their retrieval strategy. The current study investigates the role of emotions in the information seeking process, as the latter are communicated through multi-modal interaction, and reconsiders relevance feedback with respect to what occurs on the affective level of interaction as well. HighlightsWe integrate user appraisals in a POMDP-based dialogue manager procedure.We employ additional socially-inspired rewards in a RL setup to guide the learning.A unified framework for speeding up the policy optimisation and user adaptation.We consider a potential-based reward shaping with a sample efficient RL algorithm.Evaluated using both user simulator (information retrieval) and user trials (HRI). This paper investigates some conditions under which polarized user appraisals gathered throughout the course of a vocal interaction between a machine and a human can be integrated in a reinforcement learning-based dialogue manager. More specifically, we discuss how this information can be cast into socially-inspired rewards for speeding up the policy optimisation for both efficient task completion and user adaptation in an online learning setting. For this purpose a potential-based reward shaping method is combined with a sample efficient reinforcement learning algorithm to offer a principled framework to cope with these potentially noisy interim rewards. The proposed scheme will greatly facilitate the system's development by allowing the designer to teach his system through explicit positive negative feedbacks given as hints about task progress, in the early stage of training. At a later stage, the approach will be used as a way to ease the adaptation of the dialogue policy to specific user profiles. Experiments carried out using a state-of-the-art goal-oriented dialogue management framework, the Hidden Information State (HIS), support our claims in two configurations: firstly, with a user simulator in the tourist information domain (and thus simulated appraisals), and secondly, in the context of man-robot dialogue with real user trials. Multimedia search systems face a number of challenges, emanating mainly from the semantic gap problem. Implicit feedback is considered a useful technique in addressing many of the semantic-related issues. By analysing implicit feedback information search systems can tailor the search criteria to address more effectively users' information needs. In this paper we examine whether we could employ affective feedback as an implicit source of evidence, through the aggregation of information from various sensory channels. These channels range between facial expressions to neuro-physiological signals and are regarded as indicative of the user's affective states. The end-goal is to model user affective responses and predict with reasonable accuracy the topical relevance of information items without the help of explicit judgements. For modelling relevance we extract a set of features from the acquired signals and apply different classification techniques, such as Support Vector Machines and K-Nearest Neighbours. The results of our evaluation suggest that the prediction of topical relevance, using the above approach, is feasible and, to a certain extent, implicit feedback models can benefit from incorporating such affective features. In this paper we propose an implicit relevance feedback method with the aim to improve the performance of known Content Based Image Retrieval (CBIR) systems by re-ranking the retrieved images according to users' eye gaze data. This represents a new mechanism for implicit relevance feedback, in fact usually the sources taken into account for image retrieval are based on the natural behavior of the user in his her environment estimated by analyzing mouse and keyboard interactions. In detail, after the retrieval of the images by querying CBIRs with a keyword, our system computes the most salient regions (where users look with a greater interest) of the retrieved images by gathering data from an unobtrusive eye tracker, such as Tobii T60. According to the features, in terms of color, texture, of these relevant regions our system is able to re-rank the images, initially, retrieved by the CBIR. Performance evaluation, carried out on a set of 30 users by using Google Images and "pyramid" like keyword, shows that about the 87 of the users is more satisfied of the output images when the re-raking is applied.