We describe a computational model of social norms based on identifying values that a certain culture finds desirable such as dignity, generosity and politeness. The model quantifies these values in the form of Culture-Sanctioned Social Metrics (CSSMs) and treats social norms as the requirement to maximize these metrics from the perspective of the self, peers and public. This model can be used to create realistic social simulations, to explain or predict human behavior in specific scenarios, or as a component of robots or agents that need to interact with humans in specific social-cultural settings. We validate the model by using it to represent a complex deception scenario and showing that it can yield non-trivial insights such as the explanation of apparently irrational human behavior.
Relatively few projects attempted to put these theories into implemented software. One such example, @cite_40 describes a software product called the Etiquette Engine that uses the Brown-Levinson politeness model to assess the politeness in interactions involving military personnel of common culture but different rank (such as the interaction between a corporal and a major). In a follow-up work @cite_16 the authors create a more complex model that investigates how culture (as exemplified by Hofstede's cultural factors) as well as politeness levels affect the way in which people react to instructions, commands or requests ( directive compliance'').
@cite_40 @cite_16
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We argue that traditional cultural factors models (from Hofstede, Nisbett, etc.) are too abstract to provide good predictions of important human performance behaviors such as directive compliance. Instead, we focus on culture-specific social interaction behaviors (i.e., "etiquette") as a bridge between abstract cultural factors and human performance. We describe a computational model of etiquette and politeness perception, called CECAEDA (Computational Effects of Cultural Attributes and Etiquette on Directive Adherence). CECAEDA consists of four parts: (1) a culturally universal model of politeness perceptions, their causes and effects, (2) a culturally universal cognitive model compliance decision making and behaviors, (3) a set of hypotheses about how politeness perceptions alter directive compliance, and (4) a set of hypotheses about how cultural factors (specifically, those proposed by Hofstede [1]) affect etiquette perceptions and, thus, directive compliance in culture-specific ways. Each component is discussed in detail, followed by a brief presentation of our research test bed and paradigm for evaluating CECAEDA. A central source of cultural differences is the communication of politeness, which can powerfully affect perception and behavior. Our computational adaptation of a universal theory of human politeness (from Brown and Levinson, 1987) combines culture-specific aspects of social context to generate expectations, score, interpret and recommend polite and impolite behaviors. Tests show this approach could reduce software development costs and increase an intelligent agent's behavior repertoire through the incorporation of modular, cross-cultural etiquette libraries. We propose a computational framework for identifying linguistic aspects of politeness. Our starting point is a new corpus of requests annotated for politeness, which we use to evaluate aspects of politeness theory and to uncover new interactions between politeness markers and context. These findings guide our construction of a classifier with domain-independent lexical and syntactic features operationalizing key components of politeness theory, such as indirection, deference, impersonalization and modality. Our classifier achieves close to human performance and is effective across domains. We use our framework to study the relationship between politeness and social power, showing that polite Wikipedia editors are more likely to achieve high status through elections, but, once elevated, they become less polite. We see a similar negative correlation between politeness and power on Stack Exchange, where users at the top of the reputation scale are less polite than those at the bottom. Finally, we apply our classifier to a preliminary analysis of politeness variation by gender and community. Software radios are emerging as platforms for multiband multimode personal communications systems. Radio etiquette is the set of RF bands, air interfaces, protocols, and spatial and temporal patterns that moderate the use of the radio spectrum. Cognitive radio extends the software radio with radio-domain model-based reasoning about such etiquettes. Cognitive radio enhances the flexibility of personal services through a radio knowledge representation language. This language represents knowledge of radio etiquette, devices, software modules, propagation, networks, user needs, and application scenarios in a way that supports automated reasoning about the needs of the user. This empowers software radios to conduct expressive negotiations among peers about the use of radio spectrum across fluents of space, time, and user context. With RKRL, cognitive radio agents may actively manipulate the protocol stack to adapt known etiquettes to better satisfy the user's needs. This transforms radio nodes from blind executors of predefined protocols to radio-domain-aware intelligent agents that search out ways to deliver the services the user wants even if that user does not know how to obtain them. Software radio provides an ideal platform for the realization of cognitive radio.