Two-factor authentication (2F) aims to enhance resilience of password-based authentication by requiring users to provide an additional authentication factor, e.g., a code generated by a security token. However, it also introduces non-negligible costs for service providers and requires users to carry out additional actions during the authentication process. In this paper, we present an exploratory comparative study of the usability of 2F technologies. First, we conduct a pre-study interview to identify popular technologies as well as contexts and motivations in which they are used. We then present the results of a quantitative study based on a survey completed by 219 Mechanical Turk users, aiming to measure the usability of three popular 2F solutions: codes generated by security tokens, one-time PINs received via email or SMS, and dedicated smartphone apps (e.g., Google Authenticator). We record contexts and motivations, and study their impact on perceived usability. We find that 2F technologies are overall perceived as usable, regardless of motivation and or context of use. We also present an exploratory factor analysis, highlighting that three metrics -- ease-of-use, required cognitive efforts, and trustworthiness -- are enough to capture key factors affecting 2F usability.
Although not directly related to our 2F study, we will use in our factor analysis some metrics introduced in the context of password replacements @cite_0 and password managers @cite_6 .
@cite_0 @cite_6
2048755632 2129768690 2054626033 2019380907
We report on the largest corpus of user-chosen passwords ever studied, consisting of anonymized password histograms representing almost 70 million Yahoo! users, mitigating privacy concerns while enabling analysis of dozens of subpopulations based on demographic factors and site usage characteristics. This large data set motivates a thorough statistical treatment of estimating guessing difficulty by sampling from a secret distribution. In place of previously used metrics such as Shannon entropy and guessing entropy, which cannot be estimated with any realistically sized sample, we develop partial guessing metrics including a new variant of guesswork parameterized by an attacker's desired success rate. Our new metric is comparatively easy to approximate and directly relevant for security engineering. By comparing password distributions with a uniform distribution which would provide equivalent security against different forms of guessing attack, we estimate that passwords provide fewer than 10 bits of security against an online, trawling attack, and only about 20 bits of security against an optimal offline dictionary attack. We find surprisingly little variation in guessing difficulty; every identifiable group of users generated a comparably weak password distribution. Security motivations such as the registration of a payment card have no greater impact than demographic factors such as age and nationality. Even proactive efforts to nudge users towards better password choices with graphical feedback make little difference. More surprisingly, even seemingly distant language communities choose the same weak passwords and an attacker never gains more than a factor of 2 efficiency gain by switching from the globally optimal dictionary to a population-specific lists. We present a usability study of two recent password manager proposals: PwdHash (, 2005) and Password Multiplier (, 2005). Both papers considered usability issues in greater than typical detail, the former briefly reporting on a small usability study; both also provided implementations for download. Our study involving 26 users found that both proposals suffer from major usability problems. Some of these are not "simply" usability issues, but rather lead directly to security exposures. Not surprisingly, we found the most significant problems arose from users having inaccurate or incomplete mental models of the software. Our study revealed many interesting misunderstandings D for example, users reporting a task as easy even when unsuccessful at completing that task; and believing their passwords were being strengthened when in fact they had failed to engage the appropriate protection mechanism. Our findings also suggested that ordinary users would be reluctant to optin to using these managers: users were uncomfortable with "relinquishing control" of their passwords to a manager, did not feel that they needed the password managers, or that the managers provided greater security. Text-based passwords remain the dominant authentication method in computer systems, despite significant advancement in attackers' capabilities to perform password cracking. In response to this threat, password composition policies have grown increasingly complex. However, there is insufficient research defining metrics to characterize password strength and using them to evaluate password-composition policies. In this paper, we analyze 12,000 passwords collected under seven composition policies via an online study. We develop an efficient distributed method for calculating how effectively several heuristic password-guessing algorithms guess passwords. Leveraging this method, we investigate (a) the resistance of passwords created under different conditions to guessing, (b) the performance of guessing algorithms under different training sets, (c) the relationship between passwords explicitly created under a given composition policy and other passwords that happen to meet the same requirements, and (d) the relationship between guess ability, as measured with password-cracking algorithms, and entropy estimates. Our findings advance understanding of both password-composition policies and metrics for quantifying password security. This paper describes an experiment to investigate user perceptions of the usability and security of single-factor and two-factor authentication methods in automated telephone banking. In a controlled experiment with 62 banking customers a knowledge-based, single-factor authentication procedure, based on those commonly used in the financial services industry, was compared with a two-factor approach where in addition to the knowledge-based step, a one-time passcode was generated using a hardware security token. Results were gathered on the usability and perceived security of the two methods described, together with call completion rates and call durations for the two methods. Significant differences were found between the two methods, with the two-factor version being perceived as offering higher levels of security than the single-factor authentication version; however, this gain was offset by significantly lower perceptions of usability, and lower ratings for convenience and ease of use for the two-factor version. In addition, the two-factor authentication version took longer for participants to complete. This research provides valuable empirical evidence of the trade-off between security and usability in automated systems.