Community-based question answering platforms can be rich sources of information on a variety of specialized topics, from finance to cooking. The usefulness of such platforms depends heavily on user contributions (questions and answers), but also on respecting the community rules. As a crowd-sourced service, such platforms rely on their users for monitoring and flagging content that violates community rules. Common wisdom is to eliminate the users who receive many flags. Our analysis of a year of traces from a mature Q&A site shows that the number of flags does not tell the full story: on one hand, users with many flags may still contribute positively to the community. On the other hand, users who never get flagged are found to violate community rules and get their accounts suspended. This analysis, however, also shows that abusive users are betrayed by their network properties: we find strong evidence of homophilous behavior and use this finding to detect abusive users who go under the community radar. Based on our empirical observations, we build a classifier that is able to detect abusive users with an accuracy as high as 83 .
Research on CQA users has been mostly about understanding why users contribute content: that is, why users ask questions (askers are failed searchers, in that, they use CQA sites when web search fails @cite_10 ); and why they answer questions (e.g., they refrain from answering sensitive questions to avoid being reported for abuse and potentially lose access to the community @cite_11 ).
@cite_10 @cite_11
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Community Question Answering (CQA) sites are becoming an increasingly important source of information where users can share knowledge on various topics. Although these sites provide opportunities for users to seek for help or provide answers, they also bring new challenges. One of the challenges is most new questions posted everyday cannot be routed to the appropriate users who can answer them in CQA. That is to say, experts cannot receive questions that match their expertise. Therefore new questions cannot be answered in time. In this paper, we propose an approach which based on distributed representations of words to predict the best answerer for a new question on CQA sites. Our approach considers both user activity and user authority. The user activity and user authority are based on the previous questions answered by the user. We have applied our model on the dataset downloaded from StackOverflow, one of the biggest CQA sites. The results show that our approach performs better than the TF-IDF and Language Model based methods. While Web search has become increasingly effective over the last decade, for many users' needs the required answers may be spread across many documents, or may not exist on the Web at all. Yet, many of these needs could be addressed by asking people via popular Community Question Answering (CQA) services, such as Baidu Knows, Quora, or Yahoo! Answers. In this paper, we perform the first large-scale analysis of how searchers become askers. For this, we study the logs of a major web search engine to trace the transformation of a large number of failed searches into questions posted on a popular CQA site. Specifically, we analyze the characteristics of the queries, and of the patterns of search behavior that precede posting a question; the relationship between the content of the attempted queries and of the posted questions; and the subsequent actions the user performs on the CQA site. Our work develops novel insights into searcher intent and behavior that lead to asking questions to the community, providing a foundation for more effective integration of automated web search and social information seeking. Community-based Question Answering (CQA) sites, such as Yahoo! Answers, Baidu Knows, Naver, and Quora, have been rapidly growing in popularity. The resulting archives of posted answers to questions, in Yahoo! Answers alone, already exceed in size 1 billion, and are aggressively indexed by web search engines. In fact, a large number of search engine users benefit from these archives, by finding existing answers that address their own queries. This scenario poses new challenges and opportunities for both search engines and CQA sites. To this end, we formulate a new problem of predicting the satisfaction of web searchers with CQA answers. We analyze a large number of web searches that result in a visit to a popular CQA site, and identify unique characteristics of searcher satisfaction in this setting, namely, the effects of query clarity, query-to-question match, and answer quality. We then propose and evaluate several approaches to predicting searcher satisfaction that exploit these characteristics. To the best of our knowledge, this is the first attempt to predict and validate the usefulness of CQA archives for external searchers, rather than for the original askers. Our results suggest promising directions for improving and exploiting community question answering services in pursuit of satisfying even more Web search queries. All askers who post questions in Community-based Question Answering (CQA) sites such as Yahoo! Answers, Quora or Baidu's Zhidao, expect to receive an answer, and are frustrated when their questions remain unanswered. We propose to provide a type of "heads up" to askers by predicting how many answers, if at all, they will get. Giving a preemptive warning to the asker at posting time should reduce the frustration effect and hopefully allow askers to rephrase their questions if needed. To the best of our knowledge, this is the first attempt to predict the actual number of answers, in addition to predicting whether the question will be answered or not. To this effect, we introduce a new prediction model, specifically tailored to hierarchically structured CQA sites.We conducted extensive experiments on a large corpus comprising 1 year of answering activity on Yahoo! Answers, as opposed to a single day in previous studies. These experiments show that the F1 we achieved is 24 better than in previous work, mostly due the structure built into the novel model.