In recent years, situation awareness has been recognised as a critical part of effective decision making, in particular for crisis management. One way to extract value and allow for better situation awareness is to develop a system capable of analysing a dataset of multiple posts, and clustering consistent posts into different views or stories (or, world views). However, this can be challenging as it requires an understanding of the data, including determining what is consistent data, and what data corroborates other data. Attempting to address these problems, this article proposes Subject-Verb-Object Semantic Suffix Tree Clustering (SVOSSTC) and a system to support it, with a special focus on Twitter content. The novelty and value of SVOSSTC is its emphasis on utilising the Subject-Verb-Object (SVO) typology in order to construct semantically consistent world views, in which individuals---particularly those involved in crisis response---might achieve an enhanced picture of a situation from social media data. To evaluate our system and its ability to provide enhanced situation awareness, we tested it against existing approaches, including human data analysis, using a variety of real-world scenarios. The results indicated a noteworthy degree of evidence (e.g., in cluster granularity and meaningfulness) to affirm the suitability and rigour of our approach. Moreover, these results highlight this article's proposals as innovative and practical system contributions to the research field.
One approach taken by @cite_64 to understand widespread information on Twitter used manual content analysis. The approach utilised code frames for retweet content in order to categorise information flows (e.g., a report of an event), using the groupings to explore how people were using Twitter in the corresponding context. By using a variety of tweet codes, categories such as media reports, rumours (misinformation), and reactions were identified. In particular, rumours were identified as tweets where users had published content, without providing a reference (e.g., an external link).
@cite_64
2756686115 183527652 2398287226 2022783018
Twitter enables large populations of end-users of software to publicly share their experiences and concerns about software systems in the form of micro-blogs. Such data can be collected and classified to help software developers infer users' needs, detect bugs in their code, and plan for future releases of their systems. However, automatically capturing, classifying, and presenting useful tweets is not a trivial task. Challenges stem from the scale of the data available, its unique format, diverse nature, and high percentage of irrelevant information and spam. Motivated by these challenges, this paper reports on a three-fold study that is aimed at leveraging Twitter as a main source of software user requirements. The main objective is to enable a responsive, interactive, and adaptive data-driven requirements engineering process. Our analysis is conducted using 4,000 tweets collected from the Twitter feeds of 10 software systems sampled from a broad range of application domains. The results reveal that around 50 of collected tweets contain useful technical information. The results also show that text classifiers such as Support Vector Machines and Naive Bayes can be very effective in capturing and categorizing technically informative tweets. Additionally, the paper describes and evaluates multiple summarization strategies for generating meaningful summaries of informative software-relevant tweets. Twitter has become a significant means by which people communicate with the world and describe their current activities, opinions and status in short text snippets. Tweets can be analyzed automatically in order to derive much potential information such as, interesting topics, social influence, user’s communities, etc. Community extraction within social networks has been a focus of recent work in several areas. Different from the most community discovery methods focused on the relations between users, we aim to derive user’s communities based on common topics from user’s tweets. For instance, if two users always talk about politic in their tweets, thus they can be grouped in the same community which is related to politic topic. To achieve this goal, we propose a new approach called CETD: Community Extraction based on Topic-Driven-Model. This approach combines our proposed model used to detect topics of the user’s tweets based on a semantic taxonomy together with a community extraction method based on the hierarchical clustering technique. Our experimentation on the proposed approach shows the relevant of the users communities extracted based on their common topics and domains. Though Twitter acts as a realtime news source with people acting as sensors and sending event updates from all over the world, rumors spread via Twitter have been noted to cause considerable damage. Given a set of popular Twitter events along with related users and tweets, we study the problem of automatically assessing the credibility of such events. We propose a credibility analysis approach enhanced with event graph-based optimization to solve the problem. First we experiment by performing PageRanklike credibility propagation on a multi-typed network consisting of events, tweets, and users. Further, within each iteration, we enhance the basic trust analysis by updating event credibility scores using regularization on a new graph of events. Our experiments using events extracted from two tweet feed datasets, each with millions of tweets show that our event graph optimization approach outperforms the basic credibility analysis approach. Also, our methods are significantly more accurate (∼86 ) than the decision tree classifier approach (∼72 ). Background Surveys are popular methods to measure public perceptions in emergencies but can be costly and time consuming. We suggest and evaluate a complementary “infoveillance” approach using Twitter during the 2009 H1N1 pandemic. Our study aimed to: 1) monitor the use of the terms “H1N1” versus “swine flu” over time; 2) conduct a content analysis of “tweets”; and 3) validate Twitter as a real-time content, sentiment, and public attention trend-tracking tool. Methodology Principal Findings Between May 1 and December 31, 2009, we archived over 2 million Twitter posts containing keywords “swine flu,” “swineflu,” and or “H1N1.” using Infovigil, an infoveillance system. Tweets using “H1N1” increased from 8.8 to 40.5 (R2 = .788; p<.001), indicating a gradual adoption of World Health Organization-recommended terminology. 5,395 tweets were randomly selected from 9 days, 4 weeks apart and coded using a tri-axial coding scheme. To track tweet content and to test the feasibility of automated coding, we created database queries for keywords and correlated these results with manual coding. Content analysis indicated resource-related posts were most commonly shared (52.6 ). 4.5 of cases were identified as misinformation. News websites were the most popular sources (23.2 ), while government and health agencies were linked only 1.5 of the time. 7 10 automated queries correlated with manual coding. Several Twitter activity peaks coincided with major news stories. Our results correlated well with H1N1 incidence data. Conclusions This study illustrates the potential of using social media to conduct “infodemiology” studies for public health. 2009 H1N1-related tweets were primarily used to disseminate information from credible sources, but were also a source of opinions and experiences. Tweets can be used for real-time content analysis and knowledge translation research, allowing health authorities to respond to public concerns.