We investigate the task of modeling open-domain, multi-turn, unstructured, multi-participant, conversational dialogue. We specifically study the effect of incorporating different elements of the conversation. Unlike previous efforts, which focused on modeling messages and responses, we extend the modeling to long context and participant's history. Our system does not rely on handwritten rules or engineered features; instead, we train deep neural networks on a large conversational dataset. In particular, we exploit the structure of Reddit comments and posts to extract 2.1 billion messages and 133 million conversations. We evaluate our models on the task of predicting the next response in a conversation, and we find that modeling both context and participants improves prediction accuracy.
Perplexity, BLEU, and deltaBLEU, adapted from language modeling and machine translation communities, have been used for evaluating novel responses @cite_1 @cite_25 @cite_22 . These metrics only measure the response's lexical fluency and do not penalize for incoherent candidates with regard to the conversational discourse. While the search for better metrics is still on going, automatic evaluation of response generation stays an open problem @cite_3 .
@cite_22 @cite_1 @cite_25 @cite_3
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Automated metrics such as BLEU are widely used in the machine translation literature. They have also been used recently in the dialogue community for evaluating dialogue response generation. However, previous work in dialogue response generation has shown that these metrics do not correlate strongly with human judgment in the non task-oriented dialogue setting. Task-oriented dialogue responses are expressed on narrower domains and exhibit lower diversity. It is thus reasonable to think that these automated metrics would correlate well with human judgment in the task-oriented setting where the generation task consists of translating dialogue acts into a sentence. We conduct an empirical study to confirm whether this is the case. Our findings indicate that these automated metrics have stronger correlation with human judgments in the task-oriented setting compared to what has been observed in the non task-oriented setting. We also observe that these metrics correlate even better for datasets which provide multiple ground truth reference sentences. In addition, we show that some of the currently available corpora for task-oriented language generation can be solved with simple models and advocate for more challenging datasets. We investigate evaluation metrics for dialogue response generation systems where supervised labels, such as task completion, are not available. Recent works in response generation have adopted metrics from machine translation to compare a model's generated response to a single target response. We show that these metrics correlate very weakly with human judgements in the non-technical Twitter domain, and not at all in the technical Ubuntu domain. We provide quantitative and qualitative results highlighting specific weaknesses in existing metrics, and provide recommendations for future development of better automatic evaluation metrics for dialogue systems. We introduce Discriminative BLEU (deltaBLEU), a novel metric for intrinsic evaluation of generated text in tasks that admit a diverse range of possible outputs. Reference strings are scored for quality by human raters on a scale of [-1, +1] to weight multi-reference BLEU. In tasks involving generation of conversational responses, deltaBLEU correlates reasonably with human judgments and outperforms sentence-level and IBM BLEU in terms of both Spearman's rho and Kendall's tau. We introduce Discriminative BLEU (∆BLEU), a novel metric for intrinsic evaluation of generated text in tasks that admit a diverse range of possible outputs. Reference strings are scored for quality by human raters on a scale of [−1, +1] to weight multi-reference BLEU. In tasks involving generation of conversational responses, ∆BLEU correlates reasonably with human judgments and outperforms sentence-level and IBM BLEU in terms of both Spearman’s ρ and Kendall’s τ .