Question-answering plays an important role in e-commerce as it allows potential customers to actively seek crucial information about products or services to help their purchase decision making. Inspired by the recent success of machine reading comprehension (MRC) on formal documents, this paper explores the potential of turning customer reviews into a large source of knowledge that can be exploited to answer user questions. We call this problem Review Reading Comprehension (RRC). To the best of our knowledge, no existing work has been done on RRC. In this work, we first build an RRC dataset called ReviewRC based on a popular benchmark for aspect-based sentiment analysis. Since ReviewRC has limited training examples for RRC (and also for aspect-based sentiment analysis), we then explore a novel post-training approach on the popular language model BERT to enhance the performance of fine-tuning of BERT for RRC. To show the generality of the approach, the proposed post-training is also applied to some other review-based tasks such as aspect extraction and aspect sentiment classification in aspect-based sentiment analysis. Experimental results demonstrate that the proposed post-training is highly effective. The datasets and code are available at https: www.cs.uic.edu hxu .
Knowledge bases (KBs) (such as Freebase @cite_41 @cite_17 @cite_45 or DBpedia @cite_15 @cite_24 ) have been used for question answering @cite_21 . However, the ever-changing nature of online businesses, where new products and services appear constantly, makes it prohibitive to build a high-quality KB to cover all new products and services.
@cite_41 @cite_21 @cite_24 @cite_45 @cite_15 @cite_17
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Knowledge bases (KBs) of real-world facts about entities and their relationships are useful resources for a variety of natural language processing tasks. However, because knowledge bases are typically incomplete, it is useful to be able to perform knowledge base completion or link prediction, i.e., predict whether a relationship not in the knowledge base is likely to be true. This article serves as a brief overview of embedding models of entities and relationships for knowledge base completion, summarizing up-to-date experimental results on standard benchmark datasets FB15k, WN18, FB15k-237, WN18RR, FB13 and WN11. Directly reading documents and being able to answer questions from them is an unsolved challenge. To avoid its inherent difficulty, question answering (QA) has been directed towards using Knowledge Bases (KBs) instead, which has proven effective. Unfortunately KBs often suffer from being too restrictive, as the schema cannot support certain types of answers, and too sparse, e.g. Wikipedia contains much more information than Freebase. In this work we introduce a new method, Key-Value Memory Networks, that makes reading documents more viable by utilizing different encodings in the addressing and output stages of the memory read operation. To compare using KBs, information extraction or Wikipedia documents directly in a single framework we construct an analysis tool, WikiMovies, a QA dataset that contains raw text alongside a preprocessed KB, in the domain of movies. Our method reduces the gap between all three settings. It also achieves state-of-the-art results on the existing WikiQA benchmark. Knowledge bases have become indispensable sources of information. It is therefore critical that they rely on the latest information available and get updated every time new facts surface. Knowledge base acceleration (KBA) systems seek to help humans expand knowledge bases like Wikipedia by automatically recommending edits based on incoming content streams. A core step in this process is that of identifying relevant content, i.e., filtering documents that would imply modifications to the attributes or relations of a given target entity. We propose two multi-step classification approaches for this task that consist of two and three binary classification steps, respectively. Both methods share the same initial component, which is concerned with the identification of entity mentions in documents, while subsequent steps involve identification of documents being relevant and or central to a given entity. Using the evaluation platform of the TREC 2012 KBA track and a rich feature set developed for this particular task, we show that both approaches deliver state-of-the-art performance. Most recent question answering (QA) systems query large-scale knowledge bases (KBs) to answer a question, after parsing and transforming natural language questions to KBs-executable forms (e.g., logical forms). As a well-known fact, KBs are far from complete, so that information required to answer questions may not always exist in KBs. In this paper, we develop a new QA system that mines answers directly from the Web, and meanwhile employs KBs as a significant auxiliary to further boost the QA performance. Specifically, to the best of our knowledge, we make the first attempt to link answer candidates to entities in Freebase, during answer candidate generation. Several remarkable advantages follow: (1) Redundancy among answer candidates is automatically reduced. (2) The types of an answer candidate can be effortlessly determined by those of its corresponding entity in Freebase. (3) Capitalizing on the rich information about entities in Freebase, we can develop semantic features for each answer candidate after linking them to Freebase. Particularly, we construct answer-type related features with two novel probabilistic models, which directly evaluate the appropriateness of an answer candidate's types under a given question. Overall, such semantic features turn out to play significant roles in determining the true answers from the large answer candidate pool. The experimental results show that across two testing datasets, our QA system achieves an 18 54 improvement under F_1 metric, compared with various existing QA systems.