In this paper, we present UbuntuWorld 1.0 LTS - a platform for developing automated technical support agents in the Ubuntu operating system. Specifically, we propose to use the Bash terminal as a simulator of the Ubuntu environment for a learning-based agent and demonstrate the usefulness of adopting reinforcement learning (RL) techniques for basic problem solving and troubleshooting in this environment. We provide a plug-and-play interface to the simulator as a python package where different types of agents can be plugged in and evaluated, and provide pathways for integrating data from online support forums like AskUbuntu into an automated agent's learning process. Finally, we show that the use of this data significantly improves the agent's learning efficiency. We believe that this platform can be adopted as a real-world test bed for research on automated technical support.
On the learning side, 's work on using reinforcement learning (RL) to map natural language instructions to sequences of executable actions @cite_10 explores a similar problem setting in a Windows OS domain. However, that work focuses on the application of RL techniques to the language processing problem, and on mapping text instructions to executable actions. In contrast, our work focuses on learning task-oriented models for solving the e2eGCS problem. Thus the most relevant prior explorations into this area are complementary to our work in different ways; while the softbot work lays the groundwork for our architecture, 's work provides a report on using learning on a related but different problem.
@cite_10
2953326374 2807340089 2122223050 2728821832
As a step towards developing zero-shot task generalization capabilities in reinforcement learning (RL), we introduce a new RL problem where the agent should learn to execute sequences of instructions after learning useful skills that solve subtasks. In this problem, we consider two types of generalizations: to previously unseen instructions and to longer sequences of instructions. For generalization over unseen instructions, we propose a new objective which encourages learning correspondences between similar subtasks by making analogies. For generalization over sequential instructions, we present a hierarchical architecture where a meta controller learns to use the acquired skills for executing the instructions. To deal with delayed reward, we propose a new neural architecture in the meta controller that learns when to update the subtask, which makes learning more efficient. Experimental results on a stochastic 3D domain show that the proposed ideas are crucial for generalization to longer instructions as well as unseen instructions. We introduce an approach for deep reinforcement learning (RL) that improves upon the efficiency, generalization capacity, and interpretability of conventional approaches through structured perception and relational reasoning. It uses self-attention to iteratively reason about the relations between entities in a scene and to guide a model-free policy. Our results show that in a novel navigation and planning task called Box-World, our agent finds interpretable solutions that improve upon baselines in terms of sample complexity, ability to generalize to more complex scenes than experienced during training, and overall performance. In the StarCraft II Learning Environment, our agent achieves state-of-the-art performance on six mini-games -- surpassing human grandmaster performance on four. By considering architectural inductive biases, our work opens new directions for overcoming important, but stubborn, challenges in deep RL. In this paper, we present a reinforcement learning approach for mapping natural language instructions to sequences of executable actions. We assume access to a reward function that defines the quality of the executed actions. During training, the learner repeatedly constructs action sequences for a set of documents, executes those actions, and observes the resulting reward. We use a policy gradient algorithm to estimate the parameters of a log-linear model for action selection. We apply our method to interpret instructions in two domains --- Windows troubleshooting guides and game tutorials. Our results demonstrate that this method can rival supervised learning techniques while requiring few or no annotated training examples. Deep reinforcement learning (RL) methods have significant potential for dialogue policy optimisation. However, they suffer from a poor performance in the early stages of learning. This is especially problematic for on-line learning with real users. Two approaches are introduced to tackle this problem. Firstly, to speed up the learning process, two sample-efficient neural networks algorithms: trust region actor-critic with experience replay (TRACER) and episodic natural actor-critic with experience replay (eNACER) are presented. For TRACER, the trust region helps to control the learning step size and avoid catastrophic model changes. For eNACER, the natural gradient identifies the steepest ascent direction in policy space to speed up the convergence. Both models employ off-policy learning with experience replay to improve sample-efficiency. Secondly, to mitigate the cold start issue, a corpus of demonstration data is utilised to pre-train the models prior to on-line reinforcement learning. Combining these two approaches, we demonstrate a practical approach to learn deep RL-based dialogue policies and demonstrate their effectiveness in a task-oriented information seeking domain.