Users of social media sites like Facebook and Twitter rely on crowdsourced content recommendation systems (e.g., Trending Topics) to retrieve important and useful information. Contents selected for recommendation indirectly give the initial users who promoted (by liking or posting) the content an opportunity to propagate their messages to a wider audience. Hence, it is important to understand the demographics of people who make a content worthy of recommendation, and explore whether they are representative of the media site's overall population. In this work, using extensive data collected from Twitter, we make the first attempt to quantify and explore the demographic biases in the crowdsourced recommendations. Our analysis, focusing on the selection of trending topics, finds that a large fraction of trends are promoted by crowds whose demographics are significantly different from the overall Twitter population. More worryingly, we find that certain demographic groups are systematically under-represented among the promoters of the trending topics. To make the demographic biases in Twitter trends more transparent, we developed and deployed a Web-based service 'Who-Makes-Trends' at twitter-app.mpi-sws.org who-makes-trends.
Our present effort contributes to make the demographic biases of Twitter trend recommendations transparent, and we hope that the methodology to compute demographic distribution of users can be leveraged to make other crowdsourced systems (e.g., social search @cite_30 ) transparent as well. More importantly, for algorithms that operate on large-scale crowdsourced data, we show that along with making the outputs of the algorithms (and the algorithm itself) transparent, it is also important to understand the non-uniformities in the inputs to the algorithms.
@cite_30
2604166239 2901662176 2286737780 2394682549
Users of social media sites like Facebook and Twitter rely on crowdsourced content recommendation systems (e.g., Trending Topics) to retrieve important and useful information. Contents selected for recommendation indirectly give the initial users who promoted (by liking or posting) the content an opportunity to propagate their messages to a wider audience. Hence, it is important to understand the demographics of people who make a content worthy of recommendation, and explore whether they are representative of the media site's overall population. In this work, using extensive data collected from Twitter, we make the first attempt to quantify and explore the demographic biases in the crowdsourced recommendations. Our analysis, focusing on the selection of trending topics, finds that a large fraction of trends are promoted by crowds whose demographics are significantly different from the overall Twitter population. More worryingly, we find that certain demographic groups are systematically under-represented among the promoters of the trending topics. To make the demographic biases in Twitter trends more transparent, we developed and deployed a Web-based service 'Who-Makes-Trends' at twitter-app.mpi-sws.org who-makes-trends. To help their users to discover important items at a particular time, major websites like Twitter, Yelp, TripAdvisor or NYTimes provide Top-K recommendations (e.g., 10 Trending Topics, Top 5 Hotels in Paris or 10 Most Viewed News Stories), which rely on crowdsourced popularity signals to select the items. However, different sections of a crowd may have different preferences, and there is a large silent majority who do not explicitly express their opinion. Also, the crowd often consists of actors like bots, spammers, or people running orchestrated campaigns. Recommendation algorithms today largely do not consider such nuances, hence are vulnerable to strategic manipulation by small but hyper-active user groups. To fairly aggregate the preferences of all users while recommending top-K items, we borrow ideas from prior research on social choice theory, and identify a voting mechanism called Single Transferable Vote (STV) as having many of the fairness properties we desire in top-K item (s)elections. We develop an innovative mechanism to attribute preferences of silent majority which also make STV completely operational. We show the generalizability of our approach by implementing it on two different real-world datasets. Through extensive experimentation and comparison with state-of-the-art techniques, we show that our proposed approach provides maximum user satisfaction, and cuts down drastically on items disliked by most but hyper-actively promoted by a few users. Understanding the demographics of users of online social networks has important applications for health, marketing, and public messaging. Whereas most prior approaches rely on a supervised learning approach, in which individual users are labeled with demographics for training, we instead create a distantly labeled dataset by collecting audience measurement data for 1,500 websites (e.g., 50 of visitors to gizmodo.com are estimated to have a bachelor's degree). We then fit a regression model to predict these demographics from information about the followers of each website on Twitter. Using patterns derived both from textual content and the social network of each user, our final model produces an average held-out correlation of .77 across seven different variables (age, gender, education, ethnicity, income, parental status, and political preference). We then apply this model to classify individual Twitter users by ethnicity, gender, and political preference, finding performance that is surprisingly competitive with a fully supervised approach. Social media platforms have become a major gateway to receive and analyze public opinions. Understanding users can provide invaluable context information of their social media posts and significantly improve traditional opinion analysis models. Demographic attributes, such as ethnicity, gender, age, among others, have been extensively applied to characterize social media users. While studies have shown that user groups formed by demographic attributes can have coherent opinions towards political issues, these attributes are often not explicitly coded by users through their profiles. Previous work has demonstrated the effectiveness of different user signals such as users’ posts and names in determining demographic attributes. Yet, these efforts mostly evaluate linguistic signals from users’ posts and train models from artificially balanced datasets. In this paper, we propose a comprehensive list of user signals: self-descriptions and posts aggregated from users’ friends and followers, users’ profile images, and users’ names. We provide a comparative study of these signals side-by-side in the tasks on inferring three major demographic attributes, namely ethnicity, gender, and age. We utilize a realistic unbalanced datasets that share similar demographic makeups in Twitter for training models and evaluation experiments. Our experiments indicate that self-descriptions provide the strongest signal for ethnicity and age inference and clearly improve the overall performance when combined with tweets. Profile images for gender inference have the highest precision score with overall score close to the best result in our setting. This suggests that signals in self-descriptions and profile images have potentials to facilitate demographic attribute inferences in Twitter, and are promising for future investigation.