Many conversational agents in the market today follow a standard bot development framework which requires training intent classifiers to recognize user input. The need to create a proper set of training examples is often the bottleneck in the development process. In many occasions agent developers have access to historical chat logs that can provide a good quantity as well as coverage of training examples. However, the cost of labeling them with tens to hundreds of intents often prohibits taking full advantage of these chat logs. In this paper, we present a framework called (SLP) for bootstrapping intents from existing chat logs using weak supervision. The framework reduces hours to days of labeling effort down to minutes of work by using a search engine to find examples, then relies on a data programming approach to automatically expand the labels. We report on a user study that shows positive user feedback for this new approach to build conversational agents, and demonstrates the effectiveness of using data programming for auto-labeling. While the system is developed for training conversational agents, the framework has broader application in significantly reducing labeling effort for training text classifiers.
Adding intents is recognized as the main bottleneck in scaling--adding functionality to--conversational agents @cite_9 . Recent work focuses on two directions to improve the process. One is on bootstrapping--reusing available chat log data @cite_1 --to rapidly expand the understanding and responding capabilities of agents. The other is to allow domain experts, who need not to be machine learning experts, to build intent models by working on model definition, labeling, and evaluation through user-friendly interfaces @cite_9 . Our work targets both directions by enabling an experts-in-the-loop approach to bootstrap intents.
@cite_9 @cite_1
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In personal assistant dialog systems, intent models are classifiers that identify the intent of a user utterance, such as to add a meeting to a calendar or get the director of a stated movie. Rapidly adding intents is one of the main bottlenecks to scaling—adding functionality to—personal assistants. In this paper we show how interactive learning can be applied to the creation of statistical intent models. Interactive learning (Simard, ICE: enabling non-experts to build models interactively for large-scale lopsided problems, 2014) combines model definition, labeling, model building, active learning, model evaluation, and feature engineering in a way that allows a domain expert—who need not be a machine learning expert—to build classifiers. We apply interactive learning to build a handful of intent models in three different domains. In controlled lab experiments, we show that intent detectors can be built using interactive learning and then improved in a novel end-to-end visualization tool. We then applied this method to a publicly deployed personal assistant—Microsoft Cortana—where a non-machine learning expert built an intent model in just over 2 h, yielding excellent performance in the commercial service. The recent surge of intelligent personal assistants motivates spoken language understanding of dialogue systems. However, the domain constraint along with the inflexible intent schema remains a big issue. This paper focuses on the task of intent expansion, which helps remove the domain limit and make an intent schema flexible. A con-volutional deep structured semantic model (CDSSM) is applied to jointly learn the representations for human intents and associated utterances. Then it can flexibly generate new intent embeddings without the need of training samples and model-retraining, which bridges the semantic relation between seen and unseen intents and further performs more robust results. Experiments show that CDSSM is capable of performing zero-shot learning effectively, e.g. generating embeddings of previously unseen intents, and therefore expand to new intents without re-training, and outperforms other semantic embeddings. The discussion and analysis of experiments provide a future direction for reducing human effort about annotating data and removing the domain constraint in spoken dialogue systems. A key goal of research in conversational systems is to train an interactive agent to help a user with a task. Human conversation, however, is notoriously incomplete, ambiguous, and full of extraneous detail. To operate effectively, the agent must not only understand what was explicitly conveyed but also be able to reason in the presence of missing or unclear information. When unable to resolve ambiguities on its own, the agent must be able to ask the user for the necessary clarifications and incorporate the response in its reasoning. Motivated by this problem we introduce QRAQ ("crack"; Query, Reason, and Answer Questions), a new synthetic domain, in which a User gives an Agent a short story and asks a challenge question. These problems are designed to test the reasoning and interaction capabilities of a learning-based Agent in a setting that requires multiple conversational turns. A good Agent should ask only non-deducible, relevant questions until it has enough information to correctly answer the User's question. We use standard and improved reinforcement learning based memory-network architectures to solve QRAQ problems in the difficult setting where the reward signal only tells the Agent if its final answer to the challenge question is correct or not. To provide an upper-bound to the RL results we also train the same architectures using supervised information that tells the Agent during training which variables to query and the answer to the challenge question. We evaluate our architectures on four QRAQ dataset types, and scale the complexity for each along multiple dimensions. Conversational agents provide powerful opportunities to interact and engage with the users. The challenge is how to create naturalistic behaviors that replicate the complex gestures observed during human interactions. Previous studies have used rule-based frameworks or data-driven models to generate appropriate gestures, which are properly synchronized with the underlying discourse functions. Among these methods, speech-driven approaches are especially appealing given the rich information conveyed on speech. It captures emotional cues and prosodic patterns that are important to synthesize behaviors (i.e., modeling the variability and complexity of the timings of the behaviors). The main limitation of these models is that they fail to capture the underlying semantic and discourse functions of the message (e.g., nodding). This study proposes a speech-driven framework that explicitly model discourse functions, bridging the gap between speech-driven and rule-based models. The approach is based on dynamic Bayesian Network (DBN), where an additional node is introduced to constrain the models by specific discourse functions. We implement the approach by synthesizing head and eyebrow motion. We conduct perceptual evaluations to compare the animations generated using the constrained and unconstrained models.