Intelligent conversational assistants, such as Apple's Siri, Microsoft's Cortana, and Amazon's Echo, have quickly become a part of our digital life. However, these assistants have major limitations, which prevents users from conversing with them as they would with human dialog partners. This limits our ability to observe how users really want to interact with the underlying system. To address this problem, we developed a crowd-powered conversational assistant, Chorus, and deployed it to see how users and workers would interact together when mediated by the system. Chorus sophisticatedly converses with end users over time by recruiting workers on demand, which in turn decide what might be the best response for each user sentence. Up to the first month of our deployment, 59 users have held conversations with Chorus during 320 conversational sessions. In this paper, we present an account of Chorus' deployment, with a focus on four challenges: (i) identifying when conversations are over, (ii) malicious users and workers, (iii) on-demand recruiting, and (iv) settings in which consensus is not enough. Our observations could assist the deployment of crowd-powered conversation systems and crowd-powered systems in general.
One of the few deployed (nearly) real-time crowd-powered systems, VizWiz @cite_12 allowed blind and low vision users to ask visual questions in natural language when needed. VizWiz used crowd workers to reply to visual and audio content. To date, VizWiz has helped answer over 100,000 questions for thousands of blind people VizWiz: http: www.vizwiz.org . VizWiz is a rare example of a crowd-powered system that has been brought out of the lab. For example, in order to make the system cost effective, latency was higher and fewer redundant answers were solicited per query. However, VizWiz relied less on redundancy in worker responses, and more on allowing end users to assess if the response was plausible given the setting. VizWiz tasks consist of individual, self-contained units of work, rather than a continuous task.
@cite_12
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The study of algorithms to automatically answer visual questions currently is motivated by visual question answering (VQA) datasets constructed in artificial VQA settings. We propose VizWiz, the first goal-oriented VQA dataset arising from a natural VQA setting. VizWiz consists of over 31,000 visual questions originating from blind people who each took a picture using a mobile phone and recorded a spoken question about it, together with 10 crowdsourced answers per visual question. VizWiz differs from the many existing VQA datasets because (1) images are captured by blind photographers and so are often poor quality, (2) questions are spoken and so are more conversational, and (3) often visual questions cannot be answered. Evaluation of modern algorithms for answering visual questions and deciding if a visual question is answerable reveals that VizWiz is a challenging dataset. We introduce this dataset to encourage a larger community to develop more generalized algorithms that can assist blind people. Visual information pervades our environment. Vision is used to decide everything from what we want to eat at a restaurant and which bus route to take to whether our clothes match and how long until the milk expires. Individually, the inability to interpret such visual information is a nuisance for blind people who often have effective, if inefficient, work-arounds to overcome them. Collectively, however, they can make blind people less independent. Specialized technology addresses some problems in this space, but automatic approaches cannot yet answer the vast majority of visual questions that blind people may have. VizWiz addresses this shortcoming by using the Internet connections and cameras on existing smartphones to connect blind people and their questions to remote paid workers' answers. VizWiz is designed to have low latency and low cost, making it both competitive with expensive automatic solutions and much more versatile. Blind people face a range of accessibility challenges in their everyday lives, from reading the text on a package of food to traveling independently in a new place. Answering general questions about one's visual surroundings remains well beyond the capabilities of fully automated systems, but recent systems are showing the potential of engaging on-demand human workers (the crowd) to answer visual questions. The input to such systems has generally been a single image, which can limit the interaction with a worker to one question; or video streams where systems have paired the end user with a single worker, limiting the benefits of the crowd. In this paper, we introduce Chorus:View, a system that assists users over the course of longer interactions by engaging workers in a continuous conversation with the user about a video stream from the user's mobile device. We demonstrate the benefit of using multiple crowd workers instead of just one in terms of both latency and accuracy, then conduct a study with 10 blind users that shows Chorus:View answers common visual questions more quickly and accurately than existing approaches. We conclude with a discussion of users' feedback and potential future work on interactive crowd support of blind users. To ensure quality results from crowdsourced tasks, requesters often aggregate worker responses and use one of a plethora of strategies to infer the correct answer from the set of noisy responses. However, all current models assume prior knowledge of all possible outcomes of the task. While not an unreasonable assumption for tasks that can be posited as multiple-choice questions (e.g. n-ary classification), we observe that many tasks do not naturally fit this paradigm, but instead demand a free-response formulation where the outcome space is of infinite size (e.g. audio transcription). We model such tasks with a novel probabilistic graphical model, and design and implement LazySusan, a decision-theoretic controller that dynamically requests responses as necessary in order to infer answers to these tasks. We also design an EM algorithm to jointly learn the parameters of our model while inferring the correct answers to multiple tasks at a time. Live experiments on Amazon Mechanical Turk demonstrate the superiority of LazySusan at solving SAT Math questions, eliminating 83.2 of the error and achieving greater net utility compared to the state-ofthe-art strategy, majority-voting. We also show in live experiments that our EM algorithm outperforms majority-voting on a visualization task that we design.