We present opinion recommendation, a novel task of jointly predicting a custom review with a rating score that a certain user would give to a certain product or service, given existing reviews and rating scores to the product or service by other users, and the reviews that the user has given to other products and services. A characteristic of opinion recommendation is the reliance of multiple data sources for multi-task joint learning, which is the strength of neural models. We use a single neural network to model users and products, capturing their correlation and generating customised product representations using a deep memory network, from which customised ratings and reviews are constructed jointly. Results show that our opinion recommendation system gives ratings that are closer to real user ratings on this http URL data compared with Yelp's own ratings, and our methods give better results compared to several pipelines baselines using state-of-the-art sentiment rating and summarization systems.
Our work also overlaps with to the area of opinion summarization, which constructs natural language summaries for multiple product reviews @cite_17 . Most previous work extracts opinion words and aspect terms. Typical approaches include association mining of frequent candidate aspects @cite_17 @cite_26 , sequence labeling based methods @cite_50 @cite_33 , as well as topic modeling techniques @cite_4 . Recently, word embeddings and recurrent neural networks are also used to extract aspect terms @cite_16 @cite_6 .
@cite_26 @cite_4 @cite_33 @cite_6 @cite_50 @cite_16 @cite_17
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With the rapid growth of user-generated content on the internet, automatic sentiment analysis of online customer reviews has become a hot research topic recently, but due to variety and wide range of products and services being reviewed on the internet, the supervised and domain-specific models are often not practical. As the number of reviews expands, it is essential to develop an efficient sentiment analysis model that is capable of extracting product aspects and determining the sentiments for these aspects. In this paper, we propose a novel unsupervised and domain-independent model for detecting explicit and implicit aspects in reviews for sentiment analysis. In the model, first a generalized method is proposed to learn multi-word aspects and then a set of heuristic rules is employed to take into account the influence of an opinion word on detecting the aspect. Second a new metric based on mutual information and aspect frequency is proposed to score aspects with a new bootstrapping iterative algorithm. The presented bootstrapping algorithm works with an unsupervised seed set. Third, two pruning methods based on the relations between aspects in reviews are presented to remove incorrect aspects. Finally the model employs an approach which uses explicit aspects and opinion words to identify implicit aspects. Utilizing extracted polarity lexicon, the approach maps each opinion word in the lexicon to the set of pre-extracted explicit aspects with a co-occurrence metric. The proposed model was evaluated on a collection of English product review datasets. The model does not require any labeled training data and it can be easily applied to other languages or other domains such as movie reviews. Experimental results show considerable improvements of our model over conventional techniques including unsupervised and supervised approaches. In this paper, we present the first deep learning approach to aspect extraction in opinion mining. Aspect extraction is a subtask of sentiment analysis that consists in identifying opinion targets in opinionated text, i.e., in detecting the specific aspects of a product or service the opinion holder is either praising or complaining about. We used a 7-layer deep convolutional neural network to tag each word in opinionated sentences as either aspect or non-aspect word. We also developed a set of linguistic patterns for the same purpose and combined them with the neural network. The resulting ensemble classifier, coupled with a word-embedding model for sentiment analysis, allowed our approach to obtain significantly better accuracy than state-of-the-art methods. The vast majority of existing approaches to opinion feature extraction rely on mining patterns only from a single review corpus, ignoring the nontrivial disparities in word distributional characteristics of opinion features across different corpora. In this paper, we propose a novel method to identify opinion features from online reviews by exploiting the difference in opinion feature statistics across two corpora, one domain-specific corpus (i.e., the given review corpus) and one domain-independent corpus (i.e., the contrasting corpus). We capture this disparity via a measure called domain relevance (DR), which characterizes the relevance of a term to a text collection. We first extract a list of candidate opinion features from the domain review corpus by defining a set of syntactic dependence rules. For each extracted candidate feature, we then estimate its intrinsic-domain relevance (IDR) and extrinsic-domain relevance (EDR) scores on the domain-dependent and domain-independent corpora, respectively. Candidate features that are less generic (EDR score less than a threshold) and more domain-specific (IDR score greater than another threshold) are then confirmed as opinion features. We call this interval thresholding approach the intrinsic and extrinsic domain relevance (IEDR) criterion. Experimental results on two real-world review domains show the proposed IEDR approach to outperform several other well-established methods in identifying opinion features. In this paper we present an opinion summarization technique in spoken dialogue systems. Opinion mining has been well studied for years, but very few have considered its application in spoken dialogue systems. Review summarization, when applied to real dialogue systems, is much more complicated than pure text-based summarization. We conduct a systematic study on dialogue-system-oriented review analysis and propose a three-level framework for a recommendation dialogue system. In previous work we have explored a linguistic parsing approach to phrase extraction from reviews. In this paper we will describe an approach using statistical models such as decision trees and SVMs to select the most representative phrases from the extracted phrase set. We will also explain how to generate informative yet concise review summaries for dialogue purposes. Experimental results in the restaurant domain show that the proposed approach using decision tree algorithms achieves an outperformance of 13 compared to SVM models and an improvement of 36 over a heuristic rule baseline. Experiments also show that the decision-tree-based phrase selection model can achieve rather reliable predictions on the phrase label, comparable to human judgment. The proposed statistical approach is based on domain-independent learning features and can be extended to other domains effectively.