To design trustworthy robots, we need to understand the impact factors of trust: people's attitudes, experience, and characteristics; the robot's physical design, reliability, and performance; a task's specification and the circumstances under which it is to be performed, e.g. at leisure or under time pressure. As robots are used for a wide variety of tasks and applications, robot designers ought to be provided with evidence and guidance, to inform their decisions to achieve safe, trustworthy and efficient human-robot interactions. In this work, the impact factors of trust in a collaborative manufacturing scenario are studied by conducting an experiment with a real robot and participants where a physical object was assembled and then disassembled. Objective and subjective measures were employed to evaluate the development of trust, under faulty and non-faulty robot conditions, and the effect of previous experience with robots, and personality traits. Our findings highlight differences when compared to other, more social, scenarios with robotic assistants (such as a home care assistant), in that the condition (faulty or not) does not have a significant impact on the human's perception of the robot in terms of human-likeliness, likeability, trustworthiness, and even competence. However, personality and previous experience do have an effect on how the robot is perceived by participants, even though that is relatively small.
As mentioned in @cite_31 , the ability of the humans (e.g. previous experience and training), their characteristics (e.g. demographics, personality, attitudes), the performance of the robot, and its attributed characteristics (e.g. anthropomorphism), as well as the environment (e.g. communication channels) and task nature (e.g. difficulty), have been studied as factors to contribute to the trust development in human--robot interactions. Also, a segment of research in human-robot interaction has focused on the influence of the robot's design (e.g. anthropomorphism, communication features, gestures) in the development of trust, as robot characteristics influence it the most, compared to environmental and human-related factors @cite_35 . @cite_7 and @cite_29 have studied whether people trust expressive robots more or not, even when they make mistakes. These studies found that co-verbal gestures and more expressiveness caused the robots to be perceived more human-like and likeable, increasing future contact or interaction intentions, even though the mistakes affected a successful performance during the tasks.
@cite_35 @cite_31 @cite_29 @cite_7
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Previous work has shown that gestural behaviors affect anthropomorphic inferences about artificial communicators such as virtual agents. In an experiment with a humanoid robot, we investigated to what extent gesture would affect anthropomorphic inferences about the robot. Particularly, we examined the effects of the robot's hand and arm gestures on the attribution of typically human traits, likability of the robot, shared reality, and future contact intentions after interacting with the robot. For this, we manipulated the non-verbal behaviors of the humanoid robot in three experimental conditions: (1) no gesture, (2) congruent gesture, and (3) incongruent gesture. We hypothesized higher ratings on all dependent measures in the two gesture (vs. no gesture) conditions. The results confirm our predictions: when the robot used gestures during interaction, it was anthropomorphized more, participants perceived it as more likable, reported greater shared reality with it, and showed increased future contact intentions than when the robot gave instructions without using gestures. Surprisingly, this effect was particularly pronounced when the robot's gestures were partly incongruent with speech. These findings show that communicative non-verbal behaviors in robotic systems affect both anthropomorphic perceptions and the mental models humans form of a humanoid robot during interaction. Here, we propose that bidirectionality in implicit motor coordination between humanoid robots and humans could enhance the social competence of human–robot interactions. We first detail some questions pertaining to human–robot interactions, introducing the Uncanny Valley hypothesis. After introducing a framework pertinent for the understanding of natural social interactions, motor resonance, we examine two behaviors derived from this framework: motor coordination, investigated in and informative about human–human interaction, and motor interference, which demonstrate the relevance of the motor resonance framework to describe human perception of humanoid robots. These two lines of investigation are then put together to “close the loop” by proposing to implement a key feature of motor coordination, bidirectionality, in robots’ behavior. Finally, we discuss the feasibility of implementing motor coordination between humanoid robots and humans, and the consequences of this implementation in enhancing the social competence of robots interacting with humans. Keywords: interpersonal interaction, motor resonance, motor coordination, motor interference, social robotics, anthropomorphism As robots enter the everyday physical world of people, it is important that they abide by society's unspoken social rules such as respecting people's personal spaces. In this paper, we explore issues related to human personal space around robots, beginning with a review of the existing literature in human-robot interaction regarding the dimensions of people, robots, and contexts that influence human-robot interactions. We then present several research hypotheses which we tested in a controlled experiment (N=30). Using a 2 (robotics experience vs. none: between-participants) × 2 (robot head oriented toward a participant's face vs. legs: within-participants) mixed design experiment, we explored the factors that influence proxemic behavior around robots in several situations: (1) people approaching a robot, (2) people being approached by an autonomously moving robot, and (3) people being approached by a teleoperated robot. We found that personal experience with pets and robots decreases a person's personal space around robots. In addition, when the robot's head is oriented toward the person's face, it increases the minimum comfortable distance for women, but decreases the minimum comfortable distance for men. We also found that the personality trait of agreeableness decreases personal spaces when people approach robots, while the personality trait of neuroticism and having negative attitudes toward robots increase personal spaces when robots approach people. These results have implications for both human-robot interaction theory and design. This article presents the results of video-based Human Robot Interaction (HRI) trials which investigated people's perceptions of different robot appearances and associated attention-seeking features and behaviors displayed by robots with different appearance and behaviors. The HRI trials studied the participants' preferences for various features of robot appearance and behavior, as well as their personality attributions towards the robots compared to their own personalities. Overall, participants tended to prefer robots with more human-like appearance and attributes. However, systematic individual differences in the dynamic appearance ratings are not consistent with a universal effect. Introverts and participants with lower emotional stability tended to prefer the mechanical looking appearance to a greater degree than other participants. It is also shown that it is possible to rate individual elements of a particular robot's behavior and then assess the contribution, or otherwise, of that element to the overall perception of the robot by people. Relating participants' dynamic appearance ratings of individual robots to independent static appearance ratings provided evidence that could be taken to support a portion of the left hand side of Mori's theoretically proposed uncanny valley' diagram. Suggestions for future work are outlined.