In this paper, we study shortlists as an interface component for recommender systems with the dual goal of supporting the user's decision process, as well as improving implicit feedback elicitation for increased recommendation quality. A shortlist is a temporary list of candidates that the user is currently considering, e.g., a list of a few movies the user is currently considering for viewing. From a cognitive perspective, shortlists serve as digital short-term memory where users can off-load the items under consideration -- thereby decreasing their cognitive load. From a machine learning perspective, adding items to the shortlist generates a new implicit feedback signal as a by-product of exploration and decision making which can improve recommendation quality. Shortlisting therefore provides additional data for training recommendation systems without the increases in cognitive load that requesting explicit feedback would incur. We perform an user study with a movie recommendation setup to compare interfaces that offer shortlist support with those that do not. From the user studies we conclude: (i) users make better decisions with a shortlist; (ii) users prefer an interface with shortlist support; and (iii) the additional implicit feedback from sessions with a shortlist improves the quality of recommendations by nearly a factor of two.
Lastly, there is a growing interest in recommendation and decision making on a session-based level. Cremonisi @cite_31 study decision making in recommendation systems for hotel search. The authors perform a user study where decision making happens either with the help of a recommender system or without. Interestingly, they found that the number of examined items as well as the time-to-decision increased when users employed a recommender system. This again shows the need to consider both interface design and feedback elicitation at the same time. On the algorithmic side, several approaches are designed to learn from session-based data @cite_9 @cite_6 @cite_2 . The work done by Jannach @cite_2 also adopts a session-based approach to recommendation, but, in contrast to us, assumes that a long term interest profile is available. A challenge that we had to face was also to learn from multiple levels of implicit feedback. Most work assumes that one has access to enough users so that graded relevance labels can just be integrated into standard collaborative filtering models @cite_20 @cite_5 . Our approach did not assume that feedback was available from other users since we adopted a cold-start session-based scenario.
@cite_9 @cite_6 @cite_2 @cite_5 @cite_31 @cite_20
1593893573 2152184085 2742272831 2511954120
Recommender system offers personalized suggestions by analyzing user preference. However, the performance falls sharply when it encounters sparse data, especially meets a cold start user. Hotel is such kind of goods that suffers a lot from sparsity issue due to extremely low rating frequency. In order to handle these issues, this paper proposes a novel hotel recommendation framework. The main contribution includes: 1) We combine collaboration filtering (CF) with content-based (CBF) method to overcome sparsity issue, while ensuring high accuracy. 2) Travel intents are introduced to provide additional information for user preference analysis. 3) To provide as broad as possible recommendations, diversity techniques are employed. 4) Several experiments are conducted on the real Ctrip1 dataset, the results show that the proposed hybrid framework is competitive against classical approaches. Collaborative Filtering(CF)-based recommendation algorithms, such as Latent Factor Models (LFM), work well in terms of prediction accuracy. However, the latent features make it difficulty to explain the recommendation results to the users. Fortunately, with the continuous growth of online user reviews, the information available for training a recommender system is no longer limited to just numerical star ratings or user item features. By extracting explicit user opinions about various aspects of a product from the reviews, it is possible to learn more details about what aspects a user cares, which further sheds light on the possibility to make explainable recommendations. In this work, we propose the Explicit Factor Model (EFM) to generate explainable recommendations, meanwhile keep a high prediction accuracy. We first extract explicit product features (i.e. aspects) and user opinions by phrase-level sentiment analysis on user reviews, then generate both recommendations and disrecommendations according to the specific product features to the user's interests and the hidden features learned. Besides, intuitional feature-level explanations about why an item is or is not recommended are generated from the model. Offline experimental results on several real-world datasets demonstrate the advantages of our framework over competitive baseline algorithms on both rating prediction and top-K recommendation tasks. Online experiments show that the detailed explanations make the recommendations and disrecommendations more influential on user's purchasing behavior. It is necessary to understand the content of articles and user preferences to make effective news recommendations. While ID-based methods, such as collaborative filtering and low-rank factorization, are well known for making recommendations, they are not suitable for news recommendations because candidate articles expire quickly and are replaced with new ones within short spans of time. Word-based methods, which are often used in information retrieval settings, are good candidates in terms of system performance but have issues such as their ability to cope with synonyms and orthographical variants and define "queries" from users' historical activities. This paper proposes an embedding-based method to use distributed representations in a three step end-to-end manner: (i) start with distributed representations of articles based on a variant of a denoising autoencoder, (ii) generate user representations by using a recurrent neural network (RNN) with browsing histories as input sequences, and (iii) match and list articles for users based on inner-product operations by taking system performance into consideration. The proposed method performed well in an experimental offline evaluation using past access data on Yahoo! JAPAN's homepage. We implemented it on our actual news distribution system based on these experimental results and compared its online performance with a method that was conventionally incorporated into the system. As a result, the click-through rate (CTR) improved by 23 and the total duration improved by 10 , compared with the conventionally incorporated method. Services that incorporated the method we propose are already open to all users and provide recommendations to over ten million individual users per day who make billions of accesses per month. A common scenario considered in recommender systems is to predict a user's preferences on unseen items based on his her preferences on observed items. A major limitation of this scenario is that a user might be interested in different things each time when using the system, but there is no way to allow the user to actively alter or adjust the recommended results. To address this issue, we propose the idea of "query-based recommendation" that allows a user to specify his her search intention while exploring new items, thereby incorporating the concept of information retrieval into recommendation systems. Moreover, the idea is more desirable when the user intention can be expressed in different ways. Take music recommendation as an example: the proposed system allows a user to explore new song tracks by specifying either a track, an album, or an artist. To enable such heterogeneous queries in a recommender system, we present a novel technique called "Heterogeneous Preference Embedding" to encode user preference and query intention into low-dimensional vector spaces. Then, with simple search methods or similarity calculations, we can use the encoded representation of queries to generate recommendations. This method is fairly flexible and it is easy to add other types of information when available. Evaluations on three music listening datasets confirm the effectiveness of the proposed method over the state-of-the-art matrix factorization and network embedding methods.