In this paper, we report on findings from an ethnographic study of how people use their calendars for personal information management (PIM). Our participants were faculty, staff and students who were not required to use or contribute to any specific calendaring solution, but chose to do so anyway. The study was conducted in three parts: first, an initial survey provided broad insights into how calendars were used; second, this was followed up with personal interviews of a few participants which were transcribed and content-analyzed; and third, examples of calendar artifacts were collected to inform our analysis. Findings from our study include the use of multiple reminder alarms, the reliance on paper calendars even among regular users of electronic calendars, and wide use of calendars for reporting and life-archival purposes. We conclude the paper with a discussion of what these imply for designers of interactive calendar systems and future work in PIM research.
Nearly 10 years after Kelley and Chapanis' original study, Payne @cite_19 conducted interviews with 30 knowledge workers about both calendars and to-do lists, followed by a task analysis of his observations. He concluded that the central task supported by calendars was . Prospective remembering is the use of memory for remembering to do things in the future, as different from retrospective memory functions such as recalling past events.
@cite_19
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This article is an interview study of calendar use and a cognitive analysis of the interactions between the design of calendars and the task of prospective remembering. The study and analysis are coordinated to present a general critique of current electronic calendar designs and to note opportunities for future designs. The interview data reveal continued use of paper calendars in a highly computerized setting. A key conclusion is that paper calendars support prospective remembering by promoting browsing of existing appointments during subsequent calendar keeping but that this advantage is compromised in current electronic designs. Other aspects of the interviews and the analyses address the representational limitations of both paper and electronic calendars. This research explores a methodology in which design implications of qualitative empirical data are understood and systematized through theoretical analyses of existing artifacts. A rapidly growing number of recent studies show that imagining the future depends on much of the same neural machinery that is needed for remembering the past. These findings have led to the concept of the prospective brain; an idea that a crucial function of the brain is to use stored information to imagine, simulate and predict possible future events. We suggest that processes such as memory can be productively re-conceptualized in light of this idea. The very limited capacity of short-term or working memory is one of the most prominent features of human cognition. Most studies have stressed delimiting the upper bounds of this memory in memorization tasks rather than the performance of everyday tasks. We designed a series of experiments to test the use of short-term memory in the course of a natural hand-eye task where subjects have the freedom to choose their own task parameters. In this case subjects choose not to operate at the maximum capacity of short-term memory but instead seek to minimize its use. In particular, reducing the instantaneous memory required to perform the task can be done by serializing the task with eye movements. These eye movements allow subjects to postpone the gathering of task-relevant information until just before it is required. The reluctance to use short-term memory can be explained if such memory is expensive to use with respect to the cost of the serializing strategy. We report on a user study that provides evidence that spaced repetition and a specific mnemonic technique enable users to successfully recall multiple strong passwords over time. Remote research participants were asked to memorize 4 Person-Action-Object (PAO) stories where they chose a famous person from a drop-down list and were given machine-generated random action-object pairs. Users were also shown a photo of a scene and asked to imagine the PAO story taking place in the scene (e.g., Bill Gates---swallowing---bike on a beach). Subsequently, they were asked to recall the action-object pairs when prompted with the associated scene-person pairs following a spaced repetition schedule over a period of 127+ days. While we evaluated several spaced repetition schedules, the best results were obtained when users initially returned after 12 hours and then in @math increasing intervals: 77 of the participants successfully recalled all 4 stories in 10 tests over a period of 158 days. Much of the forgetting happened in the first test period (12 hours): 89 of participants who remembered their stories during the first test period successfully remembered them in every subsequent round. These findings, coupled with recent results on naturally rehearsing password schemes, suggest that 4 PAO stories could be used to create usable and strong passwords for 14 sensitive accounts following this spaced repetition schedule, possibly with a few extra upfront rehearsals. In addition, we find that there is an interference effect across multiple PAO stories: the recall rate of 100 (resp. 90 ) for participants who were asked to memorize 1 PAO story (resp. 2 PAO stories) is significantly better than the recall rate for participants who were asked to memorize 4 PAO stories. These findings yield concrete advice for improving constructions of password management schemes and future user studies.