Many conversational agents in the market today follow a standard bot development framework which requires training intent classifiers to recognize user input. The need to create a proper set of training examples is often the bottleneck in the development process. In many occasions agent developers have access to historical chat logs that can provide a good quantity as well as coverage of training examples. However, the cost of labeling them with tens to hundreds of intents often prohibits taking full advantage of these chat logs. In this paper, we present a framework called (SLP) for bootstrapping intents from existing chat logs using weak supervision. The framework reduces hours to days of labeling effort down to minutes of work by using a search engine to find examples, then relies on a data programming approach to automatically expand the labels. We report on a user study that shows positive user feedback for this new approach to build conversational agents, and demonstrates the effectiveness of using data programming for auto-labeling. While the system is developed for training conversational agents, the framework has broader application in significantly reducing labeling effort for training text classifiers.
The idea of using search to explicitly acquire training examples is relevant to guided learning @cite_2 , an approach to reduce labeling effort under skewed classes, where the search approach is proved to be superior over labeling from uniform sampling and active learning. This is critical for the use case of bootstrapping conversational agents, as intents are fine-grained concepts and usually highly skewed in chat logs. We note that the same search interface can be used for guided learning, but our approach differs in that it takes the user's search queries to automatically expand the labeled set, and thus requires minimum labeling effort from the user. A contribution of our user study is to empirically compare the effectiveness of guided learning and our SLP framework.
@cite_2
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Recommending phrases from web pages for advertisers to bid on against search engine queries is an important research problem with direct commercial impact. Most approaches have found it infeasible to determine the relevance of all possible queries to a given ad landing page and have focussed on making recommendations from a small set of phrases extracted (and expanded) from the page using NLP and ranking based techniques. In this paper, we eschew this paradigm, and demonstrate that it is possible to efficiently predict the relevant subset of queries from a large set of monetizable ones by posing the problem as a multi-label learning task with each query being represented by a separate label. We develop Multi-label Random Forests to tackle problems with millions of labels. Our proposed classifier has prediction costs that are logarithmic in the number of labels and can make predictions in a few milliseconds using 10 Gb of RAM. We demonstrate that it is possible to generate training data for our classifier automatically from click logs without any human annotation or intervention. We train our classifier on tens of millions of labels, features and training points in less than two days on a thousand node cluster. We develop a sparse semi-supervised multi-label learning formulation to deal with training set biases and noisy labels harvested automatically from the click logs. This formulation is used to infer a belief in the state of each label for each training ad and the random forest classifier is extended to train on these beliefs rather than the given labels. Experiments reveal significant gains over ranking and NLP based techniques on a large test set of 5 million ads using multiple metrics.