Reinforcement learning methods have been used for learning dialogue policies. However, learning an effective dialogue policy frequently requires prohibitively many conversations. This is partly because of the sparse rewards in dialogues, and the very few successful dialogues in early learning phase. Hindsight experience replay (HER) enables learning from failures, but the vanilla HER is inapplicable to dialogue learning due to the implicit goals. In this work, we develop two complex HER methods providing different trade-offs between complexity and performance, and, for the first time, enabled HER-based dialogue policy learning. Experiments using a realistic user simulator show that our HER methods perform better than existing experience replay methods (as applied to deep Q-networks) in learning rate.
Pre-training has been used in dialogue learning for computing an initial policy from a corpus using supervised learning (SL) @cite_10 @cite_14 . After that, a dialogue agent can further improve the policy via learning from interactions with users. In line with past research on dialogue systems (as listed above), we use pre-training in this work (unless stated otherwise) to give our dialogue agent a warm start''.
@cite_14 @cite_10
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We use single-agent and multi-agent Reinforcement Learning (RL) for learning dialogue policies in a resource allocation negotiation scenario. Two agents learn concurrently by interacting with each other without any need for simulated users (SUs) to train against or corpora to learn from. In particular, we compare the Qlearning, Policy Hill-Climbing (PHC) and Win or Learn Fast Policy Hill-Climbing (PHC-WoLF) algorithms, varying the scenario complexity (state space size), the number of training episodes, the learning rate, and the exploration rate. Our results show that generally Q-learning fails to converge whereas PHC and PHC-WoLF always converge and perform similarly. We also show that very high gradually decreasing exploration rates are required for convergence. We conclude that multiagent RL of dialogue policies is a promising alternative to using single-agent RL and SUs or learning directly from corpora. We present an optimised multi-modal dialogue agent for interactive learning of visually grounded word meanings from a human tutor, trained on real human-human tutoring data. Within a life-long interactive learning period, the agent, trained using Reinforcement Learning (RL), must be able to handle natural conversations with human users and achieve good learning performance (accuracy) while minimising human effort in the learning process. We train and evaluate this system in interaction with a simulated human tutor, which is built on the BURCHAK corpus -- a Human-Human Dialogue dataset for the visual learning task. The results show that: 1) The learned policy can coherently interact with the simulated user to achieve the goal of the task (i.e. learning visual attributes of objects, e.g. colour and shape); and 2) it finds a better trade-off between classifier accuracy and tutoring costs than hand-crafted rule-based policies, including ones with dynamic policies.