A natural conversational interface that allows longitudinal symptom tracking would be extremely valuable in health wellness applications. However, the task of designing emotionally-aware agents for behavior change is still poorly understood. In this paper, we present the design and evaluation of an emotion-aware chatbot that conducts experience sampling in an empathetic manner. We evaluate it through a human-subject experiment with N=39 participants over the course of a week. Our results show that extraverts preferred the emotion-aware chatbot significantly more than introverts. Also, participants reported a higher percentage of positive mood reports when interacting with the empathetic bot. Finally, we provide guidelines for the design of emotion-aware chatbots for potential use in mHealth contexts.
While these efforts have tried to address the issue of user engagement with ESM, the tone of delivery of ESM and its implications are not well studied. Specifically, ESM goes beyond being purely a method for capturing data. It provides a means for reflecting on one's past more objectively, which has the potential to improve psychological wellbeing and personal growth @cite_30 . ESM is widely used in applications for improving mental health and wellbeing. Recently, personal assistants, chatbots, and virtual assistants (VAs) are are being used more often for conducting experience sampling. Therefore, it becomes imperative to study the characteristics of such an agent delivering ESM.
@cite_30
2134807463
The experience-sampling (ESM) technique is a method in which recording of feelings and activities is done on-line at the moment, either at randomly selected moments or at predetermined times. This method has the advantage of being able to not only assess people’s general feelings, but to link feelings with situations, times of day, and other circumstances. Thus, ESM provides a powerful way of moving beyond simple questions about who is “happy” and who is not, to more intricate questions about when and why people experience positive and negative feelings. Compared to retrospective reports of feelings, ESM is less influenced by memory biases. ESM also allows researchers to analyze the patterning and relationships of feelings as they unfold over time. Despite the strengths and promise of this method, there are also limitations. For example, the heavy demand placed on research participants means that the sample might be biased toward highly conscientious individuals, and repeatedly reporting one’s moods might itself influence feelings. How to analyze ESM data is discussed, including the issue of how to aggregate momentary feelings into global measures of the average subjective well-being of individuals.