While many apps include built-in options to report bugs or request features, users still provide an increasing amount of feedback via social media, like Twitter. Compared to traditional issue trackers, the reporting process in social media is unstructured and the feedback often lacks basic context information, such as the app version or the device concerned when experiencing the issue. To make this feedback actionable to developers, support teams engage in recurring, effortful conversations with app users to clarify missing context items. This paper introduces a simple approach that accurately extracts basic context information from unstructured, informal user feedback on mobile apps, including the platform, device, app version, and system version. Evaluated against a truthset of 3014 tweets from official Twitter support accounts of the 3 popular apps Netflix, Snapchat, and Spotify, our approach achieved precisions from 81 to 99 and recalls from 86 to 98 for the different context item types. Combined with a chatbot that automatically requests missing context items from reporting users, our approach aims at auto-populating issue trackers with structured bug reports.
Research found that especially non-technical end-users are more likely to express their opinions on social networks, such as Twitter @cite_21 . Several studies have identified Twitter as an important source for crowd-based requirements engineering and software evolution @cite_43 @cite_37 @cite_4 . Similar to app reviews, tweets contain important information, such as feature requests or bug reports. By performing a survey with software engineering practitioners and researchers @cite_35 underlined the need for automatic analysis techniques to, e.g., summarize, classify, and prioritize tweets. The authors highlight that a manual analysis of the tweets is unfeasible due to its quantity, unstructured nature, and varying quality. @cite_43 found that tweets provide additional requirements-related information. Compared to app reviews, by mining tweets the authors extracted @math 22 authors have used tweets to crowdsource app features @cite_5 , to support release decisions @cite_14 , to categorize and summarize technical information included in tweets @cite_1 , or to rank the reported issues @cite_26 . These studies enforce the relevance of our approach.
@cite_35 @cite_37 @cite_14 @cite_4 @cite_26 @cite_21 @cite_1 @cite_43 @cite_5
2734462903 2760783434 2896305405 2759603254 2767795225 2756686115 2788314565 2731662169
Twitter messages (tweets) contain important information for software and requirements evolution, such as feature requests, bug reports and feature shortcoming descriptions. For this reason, Twitter is an important source for crowd-based requirements engineering and software evolution. However, a manual analysis of this information is unfeasible due to the large number of tweets, its unstructured nature and varying quality. Therefore, automatic analysis techniques are needed for, e.g., summarizing, classifying and prioritizing tweets. In this work we present a survey with 84 software engineering practitioners and researchers that studies the tweet attributes that are most telling of tweet priority when performing software evolution tasks. We believe that our results can be used to implement mechanisms for prioritizing user feedback with social components. Thus, it can be helpful for enhancing crowd-based requirements engineering and software evolution. The rise in popularity of mobile devices has led to a parallel growth in the size of the app store market, intriguing several research studies and commercial platforms on mining app stores. App store reviews are used to analyze different aspects of app development and evolution. However, app users’ feedback does not only exist on the app store. In fact, despite the large quantity of posts that are made daily on social media, the importance and value that these discussions provide remain mostly unused in the context of mobile app development. In this paper, we study how Twitter can provide complementary information to support mobile app development. By analyzing a total of 30,793 apps over a period of six weeks, we found strong correlations between the number of reviews and tweets for most apps. Moreover, through applying machine learning classifiers, topic modeling and subsequent crowd-sourcing, we successfully mined 22.4 additional feature requests and 12.89 additional bug reports from Twitter. We also found that 52.1 of all feature requests and bug reports were discussed on both tweets and reviews. In addition to finding common and unique information from Twitter and the app store, sentiment and content analysis were also performed for 70 randomly selected apps. From this, we found that tweets provided more critical and objective views on apps than reviews from the app store. These results show that app store review mining is indeed not enough; other information sources ultimately provide added value and information for app developers. Twitter is one of the most popular social networks. Previous research found that users employ Twitter to communicate about software applications via short messages, commonly referred to as tweets, and that these tweets can be useful for requirements engineering and software evolution. However, due to their large number---in the range of thousands per day for popular applications---a manual analysis is unfeasible.In this work we present ALERTme, an approach to automatically classify, group and rank tweets about software applications. We apply machine learning techniques for automatically classifying tweets requesting improvements, topic modeling for grouping semantically related tweets and a weighted function for ranking tweets according to specific attributes, such as content category, sentiment and number of retweets. We ran our approach on 68,108 collected tweets from three software applications and compared its results against software practitioners' judgement. Our results show that ALERTme is an effective approach for filtering, summarizing and ranking tweets about software applications. ALERTme enables the exploitation of Twitter as a feedback channel for information relevant to software evolution, including end-user requirements. Twitter enables large populations of end-users of software to publicly share their experiences and concerns about software systems in the form of micro-blogs. Such data can be collected and classified to help software developers infer users' needs, detect bugs in their code, and plan for future releases of their systems. However, automatically capturing, classifying, and presenting useful tweets is not a trivial task. Challenges stem from the scale of the data available, its unique format, diverse nature, and high percentage of irrelevant information and spam. Motivated by these challenges, this paper reports on a three-fold study that is aimed at leveraging Twitter as a main source of software user requirements. The main objective is to enable a responsive, interactive, and adaptive data-driven requirements engineering process. Our analysis is conducted using 4,000 tweets collected from the Twitter feeds of 10 software systems sampled from a broad range of application domains. The results reveal that around 50 of collected tweets contain useful technical information. The results also show that text classifiers such as Support Vector Machines and Naive Bayes can be very effective in capturing and categorizing technically informative tweets. Additionally, the paper describes and evaluates multiple summarization strategies for generating meaningful summaries of informative software-relevant tweets. A citing sentence is one that appears in a scientific article and cites previous work. Citing sentences have been studied and used in many applications. For example, they have been used in scientific paper summarization, automatic survey generation, paraphrase identification, and citation function classification. Citing sentences that cite multiple papers are common in scientific writing. This observation should be taken into consideration when using citing sentences in applications. For instance, when a citing sentence is used in a summary of a scientific paper, only the fragments of the sentence that are relevant to the summarized paper should be included in the summary. In this paper, we present and compare three different approaches for identifying the fragments of a citing sentence that are related to a given target reference. Our methods are: word classification, sequence labeling, and segment classification. Our experiments show that segment classification achieves the best results. When encountering an issue, technical users (e.g., developers) usually file the issue report to the issue tracking systems. But non-technical end-users are more likely to express their opinions on social network platforms, such as Twitter. For software systems (e.g., Firefox and Chrome) that have a high exposure to millions of non-technical end-users, it is important to monitor and solve issues observed by a large user base. The widely used micro-blogging site (i.e., Twitter) has millions of active users. Therefore, it can provide instant feedback on products to the developers. In this paper, we investigate whether social networks (i.e., Twitter) can improve the bug fixing process by analyzing the short messages posted by end-users on Twitter (i.e., tweets). We propose an approach to remove noisy tweets, and map the remaining tweets to bug reports. We conduct an empirical study to investigate the usefulness of Twitter in the bug fixing process. We choose two widely adopted browsers (i.e., Firefox and Chrome) that are also large and rapidly released software systems. We find that issue reports are not treated differently regardless whether users tweet about the issue or not, except that Firefox developers tend to label an issue as more severe if users tweet about it. The feedback from Firefox contributors confirms that the tweets are not currently leveraged in the bug fixing process, due to the challenges associated to discovering bugs through Twitter. Moreover, we observe that many issues are posted on Twitter earlier than on issue tracking systems. More specifically, at least one third of issues could have been reported to developers 8.2 days and 7.6 days earlier in Firefox and Chrome, respectively. In conclusion, tweets are useful in providing earlier acknowledgment of issues, which developers can potentially use to focus their efforts on the issues impacting a large user-base. While efforts have been made on bridging the semantic gap in image understanding, the in situ understanding of social media images is arguably more important but has had less progress. In this work, we enrich the representation of images in image tweets by considering their social context. We argue that in the microblog context, traditional image features, e.g., low-level SIFT or high-level detected objects, are far from adequate in interpreting the necessary semantics latent in image tweets. To bridge this gap, we move from the images' pixels to their context and propose a context-aware image bf tweet modelling (CITING) framework to mine and fuse contextual text to model such social media images' semantics. We start with tweet's intrinsic contexts, namely, 1) text within the image itself and 2) its accompanying text; and then we turn to the extrinsic contexts: 3) the external web page linked to by the tweet's embedded URL, and 4) the Web as a whole. These contexts can be leveraged to benefit many fundamental applications. To demonstrate the effectiveness our framework, we focus on the task of personalized image tweet recommendation, developing a feature-aware matrix factorization framework that encodes the contexts as a part of user interest modelling. Extensive experiments on a large Twitter dataset show that our proposed method significantly improves performance. Finally, to spur future studies, we have released both the code of our recommendation model and our image tweet dataset. In a document network such as a citation network of scientific documents, web-logs, etc., the content produced by authors exhibits their interest in certain topics. In addition some authors influence other authors' interests. In this work, we propose to model the influence of cited authors along with the interests of citing authors. Moreover, we hypothesize that apart from the citations present in documents, the context surrounding the citation mention provides extra topical information about the cited authors. However, associating terms in the context to the cited authors remains an open problem. We propose novel document generation schemes that incorporate the context while simultaneously modeling the interests of citing authors and influence of the cited authors. Our experiments show significant improvements over baseline models for various evaluation criteria such as link prediction between document and cited author, and quantitatively explaining unseen text. Scholars are increasingly citing electronic “web references” which are not preserved in libraries or full text archives. WebCite is a new standard for citing web references. To “webcite” a document involves archiving the cited Web page through www.webcitation.org and citing the WebCite permalink instead of (or in addition to) the unstable live Web page. This journal has amended its “instructions for authors” accordingly, asking authors to archive cited Web pages before submitting a manuscript. Almost 200 other journals are already using the system. We discuss the rationale for WebCite, its technology, and how scholars, editors, and publishers can benefit from the service. Citing scholars initiate an archiving process of all cited Web references, ideally before they submit a manuscript. Authors of online documents and websites which are expected to be cited by others can ensure that their work is permanently available by creating an archived copy using WebCite and providing the citation information including the WebCite link on their Web document(s). Editors should ask their authors to cache all cited Web addresses (Uniform Resource Locators, or URLs) “prospectively” before submitting their manuscripts to their journal. Editors and publishers should also instruct their copyeditors to cache cited Web material if the author has not done so already. Finally, WebCite can process publisher submitted “citing articles” (submitted for example as eXtensible Markup Language [XML] documents) to automatically archive all cited Web pages shortly before or on publication. Finally, WebCite can act as a focussed crawler, caching retrospectively references of already published articles. Copyright issues are addressed by honouring respective Internet standards (robot exclusion files, no-cache and no-archive tags). Long-term preservation is ensured by agreements with libraries and digital preservation organizations. The resulting WebCite Index may also have applications for research assessment exercises, being able to measure the impact of Web services and published Web documents through access and Web citation metrics. @PARASPLIT [J Med Internet Res 2005;7(5):e60] The link between affect, defined as the capacity for sentimental arousal on the part of a message, and virality, defined as the probability that it be sent along, is of significant theoretical and practical importance, e.g. for viral marketing. A quantitative study of emailing of articles from the NY Times finds a strong link between positive affect and virality, and, based on psychological theories it is concluded that this relation is universally valid. The conclusion appears to be in contrast with classic theory of diffusion in news media emphasizing negative affect as promoting propagation. In this paper we explore the apparent paradox in a quantitative analysis of information diffusion on Twitter. Twitter is interesting in this context as it has been shown to present both the characteristics social and news media. The basic measure of virality in Twitter is the probability of retweet. Twitter is different from email in that retweeting does not depend on pre-existing social relations, but often occur among strangers, thus in this respect Twitter may be more similar to traditional news media. We therefore hypothesize that negative news content is more likely to be retweeted, while for non-news tweets positive sentiments support virality. To test the hypothesis we analyze three corpora: A complete sample of tweets about the COP15 climate summit, a random sample of tweets, and a general text corpus including news. The latter allows us to train a classifier that can distinguish tweets that carry news and non-news information. We present evidence that negative sentiment enhances virality in the news segment, but not in the non-news segment. We conclude that the relation between affect and virality is more complex than expected based on the findings of Berger and Milkman (2010), in short 'if you want to be cited: Sweet talk your friends or serve bad news to the public'. Abstract Documents in computer-readable form can be used to provide information about other documents, i.e. those they cite. To do this efficiently requires procedures for computer recognition of citing statements. This is not easy, especially for multi-sentence citing statements. Computer recognition procedures have been developed which are accurate to the following extent: 73 of the words in statements selected by computer procedures as being citing statements are words which are correctly attributable to the corresponding documents. The retrieval effectiveness of computer-recognized citing statements was tested in the following way. First, for eight retrieval requests in inorganiic chemistry, average recall by search of Chemical Abstracts Service indexing and Chemical Abstracts abstract text words was found to be 50 . Words from citing statements referring to the papers to be retrieved were then added to the index terms and abstract words as additional access points, and searching was repeated. Average recall increased to 70 . Only words from citing statements published within a year of the cited papers were used. The retrieval effect of citing statement words alone (published within a year) without index or abstract terms was the following: average recall was 40 . When just the words of the titles of the cited papers were added to those citing statement words, average recall increased to 50 . The old Asian legend about the blind men and the elephant comes to mind when looking at how different authors of scientific papers describe a piece of related prior work. It turns out that different citations to the same paper often focus on different aspects of that paper and that neither provides a full description of its full set of contributions. In this article, we will describe our investigation of this phenomenon. We studied citation summaries in the context of research papers in the biomedical domain. A citation summary is the set of citing sentences for a given article and can be used as a surrogate for the actual article in a variety of scenarios. It contains information that was deemed by peers to be important. Our study shows that citation summaries overlap to some extent with the abstracts of the papers and that they also differ from them in that they focus on different aspects of these papers than do the abstracts. In addition to this, co-cited articles (which are pairs of articles cited by another article) tend to be similar. We show results based on a lexical similarity metric called cohesion to justify our claims. © 2008 Wiley Periodicals, Inc. Citation relationship between scientific publications has been successfully used for scholarly bibliometrics, information retrieval and data mining tasks, and citation-based recommendation algorithms are well documented. While previous studies investigated citation relations from various viewpoints, most of them share the same assumption that, if paper1 cites paper2 (or author1 cites author2), they are connected, regardless of citation importance, sentiment, reason, topic, or motivation. However, this assumption is oversimplified. In this study, we employ an innovative "context-rich heterogeneous network" approach, which paves a new way for citation recommendation task. In the network, we characterize 1) the importance of citation relationships between citing and cited papers, and 2) the topical citation motivation. Unlike earlier studies, the citation information, in this paper, is characterized by citation textual contexts extracted from the full-text citing paper. We also propose algorithm to cope with the situation when large portion of full-text missing information exists in the bibliographic repository. Evaluation results show that, context-rich heterogeneous network can significantly enhance the citation recommendation performance. The ubiquity of mobile devices has led to unprecedented growth in not only the usage of apps, but also their capacity to meet people's needs. Smart phones take on a heightened role in emergency situations, as they may suddenly be among their owner's only possessions and resources. The 2016 wildfire in Fort McMurray, Canada, intrigued us to study the functionality of the existing apps by analyzing social media information. We investigated a method to suggest features that are useful for emergency apps. Our proposed method called MAPFEAT, combines various machine learning techniques to analyze tweets in conjunction with crowdsourcing and guides an extended search in app stores to find currently missing features in emergency apps based on the needs stated in social media. MAPFEAT is evaluated by a real-world case study of the Fort McMurray wildfire, where we analyzed 69,680 unique tweets recorded over a period from May 2nd to May 7th, 2016. We found that (i) existing wildfire apps covered a range of 28 features with not all of them being considered helpful or essential, (ii) a large range of needs articulated in tweets can be mapped to features existing in non-emergency related apps, and (iii) MAPFEAT's suggested feature set is better aligned with the needs expressed by general public. Only six of the features existing in wildfire apps is among top 40 crowdsourced features explored by MAPFEAT, with the most important one just ranked 13th. By using MAPFEAT, we proactively understand victims' needs and suggest mobile software support to the people impacted. MAPFEAT looks beyond the current functionality of apps in the same domain and extracts features using variety of crowdsourced data. Twitter, as one of the most popular micro-blogging services, provides large quantities of fresh information including real-time news, comments, conversation, pointless babble and advertisements. Twitter presents tweets in chronological order. Recently, Twitter introduced a new ranking strategy that considers popularity of tweets in terms of number of retweets. This ranking method, however, has not taken into account content relevance or the twitter account. Therefore a large amount of pointless tweets inevitably flood the relevant tweets. This paper proposes a new ranking strategy which uses not only the content relevance of a tweet, but also the account authority and tweet-specific features such as whether a URL link is included in the tweet. We employ learning to rank algorithms to determine the best set of features with a series of experiments. It is demonstrated that whether a tweet contains URL or not, length of tweet and account authority are the best conjunction. The rapid growth of social networks has produced an unprecedented amount of user-generated data, which provides an excellent opportunity for text mining. Authorship analysis, an important part of text mining, attempts to learn about the author of the text through subtle variations in the writing styles that occur between gender, age and social groups. Such information has a variety of applications including advertising and law enforcement. One of the most accessible sources of user-generated data is Twitter, which makes the majority of its user data freely available through its data access API. In this study we seek to identify the gender of users on Twitter using Perceptron and Nai ve Bayes with selected 1 through 5-gram features from tweet text. Stream applications of these algorithms were employed for gender prediction to handle the speed and volume of tweet traffic. Because informal text, such as tweets, cannot be easily evaluated using traditional dictionary methods, n-gram features were implemented in this study to represent streaming tweets. The large number of 1 through 5-grams requires that only a subset of them be used in gender classification, for this reason informative n-gram features were chosen using multiple selection algorithms. In the best case the Naive Bayes and Perceptron algorithms produced accuracy, balanced accuracy, and F-measure above 99 . A new form of document coupling called co-citation is defined as the frequency with which two documents are cited together. The co-citation frequency of two scientific papers can be determined by comparing lists of citing documents in the Science Citation Index and counting identical entries. Networks of co-cited papers can be generated for specific scientific specialties, and an example is drawn from the literature of particle physics. Co-citation patterns are found to differ significantly from bibliographic coupling patterns, but to agree generally with patterns of direct citation. Clusters of co-cited papers provide a new way to study the specialty structure of science. They may provide a new approach to indexing and to the creation of SDI profiles. Twitter, a microblogging service less than three years old, commands more than 41 million users as of July 2009 and is growing fast. Twitter users tweet about any topic within the 140-character limit and follow others to receive their tweets. The goal of this paper is to study the topological characteristics of Twitter and its power as a new medium of information sharing. We have crawled the entire Twitter site and obtained 41.7 million user profiles, 1.47 billion social relations, 4,262 trending topics, and 106 million tweets. In its follower-following topology analysis we have found a non-power-law follower distribution, a short effective diameter, and low reciprocity, which all mark a deviation from known characteristics of human social networks [28]. In order to identify influentials on Twitter, we have ranked users by the number of followers and by PageRank and found two rankings to be similar. Ranking by retweets differs from the previous two rankings, indicating a gap in influence inferred from the number of followers and that from the popularity of one's tweets. We have analyzed the tweets of top trending topics and reported on their temporal behavior and user participation. We have classified the trending topics based on the active period and the tweets and show that the majority (over 85 ) of topics are headline news or persistent news in nature. A closer look at retweets reveals that any retweeted tweet is to reach an average of 1,000 users no matter what the number of followers is of the original tweet. Once retweeted, a tweet gets retweeted almost instantly on next hops, signifying fast diffusion of information after the 1st retweet. To the best of our knowledge this work is the first quantitative study on the entire Twittersphere and information diffusion on it. Twitter has evolved from being a conversation or opinion sharing medium among friends into a platform to share and disseminate information about current events. Events in the real world create a corresponding spur of posts (tweets) on Twitter. Not all content posted on Twitter is trustworthy or useful in providing information about the event. In this paper, we analyzed the credibility of information in tweets corresponding to fourteen high impact news events of 2011 around the globe. From the data we analyzed, on average 30 of total tweets posted about an event contained situational information about the event while 14 was spam. Only 17 of the total tweets posted about the event contained situational awareness information that was credible. Using regression analysis, we identified the important content and sourced based features, which can predict the credibility of information in a tweet. Prominent content based features were number of unique characters, swear words, pronouns, and emoticons in a tweet, and user based features like the number of followers and length of username. We adopted a supervised machine learning and relevance feedback approach using the above features, to rank tweets according to their credibility score. The performance of our ranking algorithm significantly enhanced when we applied re-ranking strategy. Results show that extraction of credible information from Twitter can be automated with high confidence. This paper reports a systematic review of empirical studies concerning the effectiveness of elicitation techniques, and the subsequent aggregation of empirical evidence gathered from those studies. The most significant results of the aggregation process are as follows: (1) Interviews, preferentially structured, appear to be one of the most effective elicitation techniques; (2) Many techniques often cited in the literature, like card sorting, ranking or thinking aloud, tend to be less effective than interviews; (3) Analyst experience does not appear to be a relevant factor; and (4) The studies conducted have not found the use of intermediate representations during elicitation to have significant positive effects. It should be noted that, as a general rule, the studies from which these results were aggregated have not been replicated, and therefore the above claims cannot be said to be absolutely certain. However, they can be used by researchers as pieces of knowledge to be further investigated and by practitioners in development projects, always taking into account that they are preliminary findings.