Clarifying user needs is essential for existing task-oriented dialogue systems. However, in real-world applications, developers can never guarantee that all possible user demands are taken into account in the design phase. Consequently, existing systems will break down when encountering unconsidered user needs. To address this problem, we propose a novel incremental learning framework to design task-oriented dialogue systems, or for short Incremental Dialogue System (IDS), without pre-defining the exhaustive list of user needs. Specifically, we introduce an uncertainty estimation module to evaluate the confidence of giving correct responses. If there is high confidence, IDS will provide responses to users. Otherwise, humans will be involved in the dialogue process, and IDS can learn from human intervention through an online learning module. To evaluate our method, we propose a new dataset which simulates unanticipated user needs in the deployment stage. Experiments show that IDS is robust to unconsidered user actions, and can update itself online by smartly selecting only the most effective training data, and hence attains better performance with less annotation cost.
The uncertainty estimation and online learning methods in our work are inspired by variational inference approach @cite_16 @cite_26 . In the existing work, this approach was used to generate diverse machine responses in both open domain dialogue systems @cite_30 @cite_33 and task-oriented dialogue systems @cite_1 . In contrast, our work makes use of the Bayesian nature of variational inference to estimate the uncertainty and learn from humans. Specifically, we sample variables from the prior network as the random perturbation to estimate the model uncertainty following the idea of Query-By-Committee @cite_8 and optimize model parameters by maximizing the ELBO.
@cite_30 @cite_26 @cite_33 @cite_8 @cite_1 @cite_16
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While recent neural encoder-decoder models have shown great promise in modeling open-domain conversations, they often generate dull and generic responses. Unlike past work that has focused on diversifying the output of the decoder at word-level to alleviate this problem, we present a novel framework based on conditional variational autoencoders that captures the discourse-level diversity in the encoder. Our model uses latent variables to learn a distribution over potential conversational intents and generates diverse responses using only greedy decoders. We have further developed a novel variant that is integrated with linguistic prior knowledge for better performance. Finally, the training procedure is improved by introducing a bag-of-word loss. Our proposed models have been validated to generate significantly more diverse responses than baseline approaches and exhibit competence in discourse-level decision-making. Sequential data often possesses a hierarchical structure with complex dependencies between subsequences, such as found between the utterances in a dialogue. In an effort to model this kind of generative process, we propose a neural network-based generative architecture, with latent stochastic variables that span a variable number of time steps. We apply the proposed model to the task of dialogue response generation and compare it with recent neural network architectures. We evaluate the model performance through automatic evaluation metrics and by carrying out a human evaluation. The experiments demonstrate that our model improves upon recently proposed models and that the latent variables facilitate the generation of long outputs and maintain the context. We propose an algorithm called query by commitee , in which a committee of students is trained on the same data set. The next query is chosen according to the principle of maximal disagreement . The algorithm is studied for two toy models: the high-low game and perceptron learning of another perceptron. As the number of queries goes to infinity, the committee algorithm yields asymptotically finite information gain. This leads to generalization error that decreases exponentially with the number of examples. This in marked contrast to learning from randomly chosen inputs, for which the information gain approaches zero and the generalization error decreases with a relatively slow inverse power law. We suggest that asymptotically finite information gain may be an important characteristic of good query algorithms. Developing a dialogue agent that is capable of making autonomous decisions and communicating by natural language is one of the long-term goals of machine learning research. Traditional approaches either rely on hand-crafting a small state-action set for applying reinforcement learning that is not scalable or constructing deterministic models for learning dialogue sentences that fail to capture natural conversational variability. In this paper, we propose a Latent Intention Dialogue Model (LIDM) that employs a discrete latent variable to learn underlying dialogue intentions in the framework of neural variational inference. In a goal-oriented dialogue scenario, these latent intentions can be interpreted as actions guiding the generation of machine responses, which can be further refined autonomously by reinforcement learning. The experimental evaluation of LIDM shows that the model out-performs published benchmarks for both corpus-based and human evaluation, demonstrating the effectiveness of discrete latent variable models for learning goal-oriented dialogues. We marry ideas from deep neural networks and approximate Bayesian inference to derive a generalised class of deep, directed generative models, endowed with a new algorithm for scalable inference and learning. Our algorithm introduces a recognition model to represent approximate posterior distributions, and that acts as a stochastic encoder of the data. We develop stochastic back-propagation -- rules for back-propagation through stochastic variables -- and use this to develop an algorithm that allows for joint optimisation of the parameters of both the generative and recognition model. We demonstrate on several real-world data sets that the model generates realistic samples, provides accurate imputations of missing data and is a useful tool for high-dimensional data visualisation.