Community-based question answering (CQA) platforms are crowd-sourced services for sharing user expertise on various topics, from mechanical repairs to parenting. While they naturally build-in an online social network infrastructure, they carry a very different purpose from Facebook-like social networks, where users "hang-out" with their friends and tend to share more personal information. It is unclear, thus, how the privacy concerns and their correlation with user behavior in an online social network translate into a CQA platform. This study analyzes one year of recorded traces from a mature CQA platform to understand the association between users' privacy concerns as manifested by their account settings and their activity in the platform. The results show that privacy preference is correlated with behavior in the community in terms of engagement, retention, accomplishments and deviance from the norm. We find privacy-concerned users have higher qualitative and quantitative contributions, show higher retention, report more abuses, have higher perception on answer quality and have larger social circles. However, at the same time, these users also exhibit more deviant behavior than the users with public profiles.
System perspective research develops techniques and tools to improve platform usability. It includes routing questions to expert users @cite_25 @cite_35 , extracting factual answers from QA archives @cite_24 and reusing the repository of past answers to answer new open questions @cite_31 . @cite_22 derive tips'' (a self-contained bit of non-obvious answer) from to address how-to'' queries. Social network perspective research attempts to understand the interplay between users' social connections and Q &A activities such as analyzing the social network of Quora @cite_8 , using social network properties and contribution behavior for content abusers detection @cite_16 .
@cite_35 @cite_22 @cite_8 @cite_24 @cite_31 @cite_16 @cite_25
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What makes a good question recommendation system for community question-answering sites? First, to maintain the health of the ecosystem, it needs to be designed around answerers, rather than exclusively for askers. Next, it needs to scale to many questions and users, and be fast enough to route a newly-posted question to potential answerers within the few minutes before the asker's patience runs out. It also needs to show each answerer questions that are relevant to his or her interests. We have designed and built such a system for Yahoo! Answers, but realized, when testing it with live users, that it was not enough. We found that those drawing-board requirements fail to capture user's interests. The feature that they really missed was diversity. In other words, showing them just the main topics they had previously expressed interest in was simply too dull. Adding the spice of topics slightly outside the core of their past activities significantly improved engagement. We conducted a large-scale online experiment in production in Yahoo! Answers that showed that recommendations driven by relevance alone perform worse than a control group without question recommendations, which is the current behavior. However, an algorithm promoting both diversity and freshness improved the number of answers by 17 , daily session length by 10 , and had a significant positive impact on peripheral activities such as voting. We investigate the problem of mining "tips" from Yahoo! Answers and displaying those tips in response to related web queries. Here, a "tip" is a short, concrete and self-contained bit of non-obvious advice such as "To zest a lime if you don't have a zester : use a cheese grater." First, we estimate the volume of web queries with "how-to" intent, which could be potentially addressed by a tip. Second, we analyze how to detect such queries automatically without solely relying on literal "how to *" patterns. Third, we describe how to derive potential tips automatically from Yahoo! Answers, and we develop machine-learning techniques to remove low-quality tips. Finally, we discuss how to match web queries with "how-to" intent to tips. We evaluate both the quality of these direct displays as well as the size of the query volume that can be addressed by serving tips. Efforts such as Wikipedia have shown the ability of user communities to collect, organize and curate information on the Internet. Recently, a number of question and answer (Q&A) sites have successfully built large growing knowledge repositories, each driven by a wide range of questions and answers from its users community. While sites like Yahoo Answers have stalled and begun to shrink, one site still going strong is Quora, a rapidly growing service that augments a regular Q&A system with social links between users. Despite its success, however, little is known about what drives Quora's growth, and how it continues to connect visitors and experts to the right questions as it grows. In this paper, we present results of a detailed analysis of Quora using measurements. We shed light on the impact of three different connection networks (or graphs) inside Quora, a graph connecting topics to users, a social graph connecting users, and a graph connecting related questions. Our results show that heterogeneity in the user and question graphs are significant contributors to the quality of Quora's knowledge base. One drives the attention and activity of users, and the other directs them to a small set of popular and interesting questions. Community Question Answering has emerged as a popular and effective paradigm for a wide range of information needs. For example, to find out an obscure piece of trivia, it is now possible and even very effective to post a question on a popular community QA site such as Yahoo! Answers, and to rely on other users to provide answers, often within minutes. The importance of such community QA sites is magnified as they create archives of millions of questions and hundreds of millions of answers, many of which are invaluable for the information needs of other searchers. However, to make this immense body of knowledge accessible, effective answer retrieval is required. In particular, as any user can contribute an answer to a question, the majority of the content reflects personal, often unsubstantiated opinions. A ranking that combines both relevance and quality is required to make such archives usable for factual information retrieval. This task is challenging, as the structure and the contents of community QA archives differ significantly from the web setting. To address this problem we present a general ranking framework for factual information retrieval from social media. Results of a large scale evaluation demonstrate that our method is highly effective at retrieving well-formed, factual answers to questions, as evaluated on a standard factoid QA benchmark. We also show that our learning framework can be tuned with the minimum of manual labeling. Finally, we provide result analysis to gain deeper understanding of which features are significant for social media search and retrieval. Our system can be used as a crucial building block for combining results from a variety of social media content with general web search results, and to better integrate social media content for effective information access. Community-based Question Answering sites, such as Yahoo! Answers or Baidu Zhidao, allow users to get answers to complex, detailed and personal questions from other users. However, since answering a question depends on the ability and willingness of users to address the asker's needs, a significant fraction of the questions remain unanswered. We measured that in Yahoo! Answers, this fraction represents 15 of all incoming English questions. At the same time, we discovered that around 25 of questions in certain categories are recurrent, at least at the question-title level, over a period of one year. We attempt to reduce the rate of unanswered questions in Yahoo! Answers by reusing the large repository of past resolved questions, openly available on the site. More specifically, we estimate the probability whether certain new questions can be satisfactorily answered by a best answer from the past, using a statistical model specifically trained for this task. We leverage concepts and methods from query-performance prediction and natural language processing in order to extract a wide range of features for our model. The key challenge here is to achieve a level of quality similar to the one provided by the best human answerers. We evaluated our algorithm on offline data extracted from Yahoo! Answers, but more interestingly, also on online data by using three "live" answering robots that automatically provide past answers to new questions when a certain degree of confidence is reached. We report the success rate of these robots in three active Yahoo! Answers categories in terms of both accuracy, coverage and askers' satisfaction. This work presents a first attempt, to the best of our knowledge, of automatic question answering to questions of social nature, by reusing past answers of high quality. Community-based question answering platforms can be rich sources of information on a variety of specialized topics, from finance to cooking. The usefulness of such platforms depends heavily on user contributions (questions and answers), but also on respecting the community rules. As a crowd-sourced service, such platforms rely on their users for monitoring and flagging content that violates community rules. Common wisdom is to eliminate the users who receive many flags. Our analysis of a year of traces from a mature Q&A site shows that the number of flags does not tell the full story: on one hand, users with many flags may still contribute positively to the community. On the other hand, users who never get flagged are found to violate community rules and get their accounts suspended. This analysis, however, also shows that abusive users are betrayed by their network properties: we find strong evidence of homophilous behavior and use this finding to detect abusive users who go under the community radar. Based on our empirical observations, we build a classifier that is able to detect abusive users with an accuracy as high as 83 . User-Interactive Question Answering (QA) communities such as Yahoo! Answers are growing in popularity. However, as these QA sites always have thousands of new questions posted daily, it is difficult for users to find the questions that are of interest to them. Consequently, this may delay the answering of the new questions. This gives rise to question recommendation techniques that help users locate interesting questions. In this paper, we adopt the Probabilistic Latent Semantic Analysis (PLSA) model for question recommendation and propose a novel metric to evaluate the performance of our approach. The experimental results show our recommendation approach is effective.