Product Community Question Answering (PCQA) provides useful information about products and their features (aspects) that may not be well addressed by product descriptions and reviews. We observe that a product's compatibility issues with other products are frequently discussed in PCQA and such issues are more frequently addressed in accessories, i.e., via a yes no question "Does this mouse work with windows 10?". In this paper, we address the problem of extracting compatible and incompatible products from yes no questions in PCQA. This problem can naturally have a two-stage framework: first, we perform Complementary Entity (product) Recognition (CER) on yes no questions; second, we identify the polarities of yes no answers to assign the complementary entities a compatibility label (compatible, incompatible or unknown). We leverage an existing unsupervised method for the first stage and a 3-class classifier by combining a distant PU-learning method (learning from positive and unlabeled examples) together with a binary classifier for the second stage. The benefit of using distant PU-learning is that it can help to expand more implicit yes no answers without using any human annotated data. We conduct experiments on 4 products to show that the proposed method is effective.
The problem of Complementary Entity Recognition (CER) is first proposed by Xu et. al. @cite_6 . However, our previous work focuses on product reviews and consider CER as a special kind of aspect extraction problem @cite_0 . Determining the polarities of compatibility is reduced to a traditional sentiment classification problem. This paper focuses on yes no QAs in PCQA and the polarities of compatibility is a yes no answer classification problem.
@cite_0 @cite_6
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1. Introduction 2. The problem of sentiment analysis 3. Document sentiment classification 4. Sentence subjectivity and sentiment classification 5. Aspect sentiment classification 6. Aspect and entity extraction 7. Sentiment lexicon generation 8. Analysis of comparative opinions 9. Opinion summarization and search 10. Analysis of debates and comments 11. Mining intentions 12. Detecting fake or deceptive opinions 13. Quality of reviews. Product reviews contain a lot of useful information about product features and customer opinions. One important product feature is the complementary entity (products) that may potentially work together with the reviewed product. Knowing complementary entities of the reviewed product is very important because customers want to buy compatible products and avoid incompatible ones. In this paper, we address the problem of Complementary Entity Recognition (CER). Since no existing method can solve this problem, we first propose a novel unsupervised method to utilize syntactic dependency paths to recognize complementary entities. Then we expand category-level domain knowledge about complementary entities using only a few general seed verbs on a large amount of unlabeled reviews. The domain knowledge helps the unsupervised method to adapt to different products and greatly improves the precision of the CER task. The advantage of the proposed method is that it does not require any labeled data for training. We conducted experiments on 7 popular products with about 1200 reviews in total to demonstrate that the proposed approach is effective.