Business success of companies heavily depends on the availability and performance of their client applications. Due to modern development paradigms such as DevOps and microservice architectural styles, applications are decoupled into services with complex interactions and dependencies. Although these paradigms enable individual development cycles with reduced delivery times, they cause several challenges to manage the services in distributed systems. One major challenge is to observe and monitor such distributed systems. This paper provides a qualitative study to understand the challenges and good practices in the field of observability and monitoring of distributed systems. In 28 semi-structured interviews with software professionals we discovered increasing complexity and dynamics in that field. Especially observability becomes an essential prerequisite to ensure stable services and further development of client applications. However, the participants mentioned a discrepancy in the awareness regarding the importance of the topic, both from the management as well as from the developer perspective. Besides technical challenges, we identified a strong need for an organizational concept including strategy, roles and responsibilities. Our results support practitioners in developing and implementing systematic observability and monitoring for distributed systems.
@cite_10 give an overview of the state-of-the-art in application performance monitoring (APM), describing typical capabilities and available APM software. They found APM to be a solution to monitoring and analyzing cloud environments, but note future challenges in root cause detection, setup effort and interoperability. APM cannot be understood as a purely technical topic anymore but needs to incorporate business and organizational aspects as well.
@cite_10
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The performance of application systems has a direct impact on business metrics. For example, companies lose customers and revenue in case of poor performance such as high response times. Application performance management (APM) aims to provide the required processes and tools to have a continuous and up-to-date picture of relevant performance measures during operations, as well as to support the detection and resolution of performance-related incidents. In this tutorial paper, we provide an overview of the state of the art in APM in industrial practice and academic research, highlight current challenges, and outline future research directions.