If you recommend a product to me and I buy it, how much should you be paid by the seller? And if your sole interest is to maximize the amount paid to you by the seller for a sequence of recommendations, how should you recommend optimally if I become more inclined to ignore you with each irrelevant recommendation you make? Finding an answer to these questions is a key challenge in all forms of marketing that rely on and explore social ties; ranging from personal recommendations to viral marketing. In the first part of this paper, we show that there can be no pricing mechanism that is “truthful” with respect to the seller, and we use solution concepts from coalitional game theory, namely the Core, the Shapley Value, and the Nash Bargaining Solution, to derive provably “fair” prices for settings with one or multiple recommenders. We then investigate pricing mechanisms for the setting where recommenders have different “purchase arguments”. Here we show that it might be beneficial for the recommenders to withhold some of their arguments, unless anonymity-proof solution concepts, such as the anonymity-proof Shapley value, are used. In the second part of this paper, we analyze the setting where the recommendee loses trust in the recommender for each irrelevant recommendation. Here we prove that even if the recommendee regains her initial trust on each successful recommendation, the expected total profit the recommender can make over an infinite period is bounded. This can only be overcome when the recommendee also incrementally regains trust during periods without any recommendation. Here, we see an interesting connection to “banner blindness”, suggesting that showing fewer ads can lead to a higher long-term profit.
The problem of optimal pricing with non-social recommender systems, where the recommendations directly come from the potential seller, was studied in @cite_31 . Here by non-social'' we mean computer-generated'' and a typical example would be Amazon's Customers who bought X also bought Y'' http: www.amazon.com . The somewhat surprising argument is that customers are willing to for relevant recommendations as they create value by reducing product uncertainty for the customers''. In this paper, we consider the case where the recommendations are social and do not come from the seller directly. Though it is imaginable that the recommendee pays the recommender for a good recommendation, we do not investigate the pricing of this possible payment.
@cite_31
2120057884
We study optimal pricing in the presence of recommender systems. A recommender system affects the market in two ways: (i) it creates value by reducing product uncertainty for the customers and hence (ii) its recommendations can be offered as add-ons which generate informational externalities. The quality of the recommendation add-on is endogenously determined by sales. We investigate the impact of these factors on the optimal pricing by a seller with a recommender system against a competitive fringe without such a system. If the recommender system is sufficiently effective in reducing uncertainty, then the seller prices otherwise symmetric products differently to have some products experienced more aggressively. Moreover, the seller segments the market so that customers with more in.exible tastes pay higher prices to get better recommendation.