Travel providers such as airlines and on-line travel agents are becoming more and more interested in understanding how passengers choose among alternative itineraries when searching for flights. This knowledge helps them better display and adapt their offer, taking into account market conditions and customer needs. Some common applications are not only filtering and sorting alternatives, but also changing certain attributes in real-time (e.g., changing the price). In this paper, we concentrate with the problem of modeling air passenger choices of flight itineraries. This problem has historically been tackled using classical Discrete Choice Modelling techniques. Traditional statistical approaches, in particular the Multinomial Logit model (MNL), is widely used in industrial applications due to its simplicity and general good performance. However, MNL models present several shortcomings and assumptions that might not hold in real applications. To overcome these difficulties, we present a new choice model based on Pointer Networks. Given an input sequence, this type of deep neural architecture combines Recurrent Neural Networks with the Attention Mechanism to learn the conditional probability of an output whose values correspond to positions in an input sequence. Therefore, given a sequence of different alternatives presented to a customer, the model can learn to point to the one most likely to be chosen by the customer. The proposed method was evaluated on a real dataset that combines on-line user search logs and airline flight bookings. Experimental results show that the proposed model outperforms the traditional MNL model on several metrics.
Moreover, @cite_4 propose a Markov chain based choice model, where the substitution from one product to another is modeled as a state transition of a Markov chain. The chain's parameters are estimated with a data-driven procedure.
@cite_4
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Assortment planning is an important problem that arises in many industries such as retailing and airlines. One of the key challenges in an assortment planning problem is to identify the “right” model for the substitution behavior of customers from the data. Error in model selection can lead to highly suboptimal decisions. In this paper, we consider a Markov chain based choice model and show that it provides a simultaneous approximation for all random utility based discrete choice models including the multinomial logit (MNL), the probit, the nested logit and mixtures of multinomial logit models. In the Markov chain model, substitution from one product to another is modeled as a state transition in the Markov chain. We show that the choice probabilities computed by the Markov chain based model are a good approximation to the true choice probabilities for any random utility based choice model under mild conditions. Moreover, they are exact if the underlying model is a generalized attraction model (GAM) of which the MNL model is a special case. We also show that the assortment optimization problem for our choice model can be solved efficiently in polynomial time. In addition to the theoretical bounds, we also conduct numerical experiments and observe that the average maximum relative error of the choice probabilities of our model with respect to the true probabilities for any offer set is less than 3 where the average is taken over different offer sets. Therefore, our model provides a tractable approach to choice modeling and assortment optimization that is robust to model selection errors. Moreover, the state transition primitive for substitution provides interesting insights to model the substitution behavior in many real-world applications.