From smart homes that prepare coffee when we wake, to phones that know not to interrupt us during important conversations, our collective visions of HCI imagine a future in which computers understand a broad range of human behaviors. Today our systems fall short of these visions, however, because this range of behaviors is too large for designers or programmers to capture manually. In this paper, we instead demonstrate it is possible to mine a broad knowledge base of human behavior by analyzing more than one billion words of modern fiction. Our resulting knowledge base, Augur, trains vector models that can predict many thousands of user activities from surrounding objects in modern contexts: for example, whether a user may be eating food, meeting with a friend, or taking a selfie. Augur uses these predictions to identify actions that people commonly take on objects in the world and estimate a user's future activities given their current situation. We demonstrate Augur-powered, activity-based systems such as a phone that silences itself when the odds of you answering it are low, and a dynamic music player that adjusts to your present activity. A field deployment of an Augur-powered wearable camera resulted in 96 recall and 71 precision on its unsupervised predictions of common daily activities. A second evaluation where human judges rated the system's predictions over a broad set of input images found that 94 were rated sensible.
Our work is inspired by techniques for mining user behavior from data. For example, query-feature graphs show how to encode the relationships between high-level descriptions of user goals and underlying features of a system @cite_5 , even when these high-level descriptions are different from an application's domain language @cite_18 . Researchers have applied these techniques to applications such as AutoCAD @cite_4 and Photoshop @cite_18 , where the user's description of a domain and that domain's underlying mechanics are often disjoint. With Augur, we introduce techniques that mine real-world human activities that typically occur outside of software.
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This paper introduces query-feature graphs, or QF-graphs. QF-graphs encode associations between high-level descriptions of user goals (articulated as natural language search queries) and the specific features of an interactive system relevant to achieving those goals. For example, a QF-graph for the GIMP graphics manipulation software links the query "GIMP black and white" to the commands "desaturate" and "grayscale." We demonstrate how QF-graphs can be constructed using search query logs, search engine results, web page content, and localization data from interactive systems. An analysis of QF-graphs shows that the associations produced by our approach exhibit levels of accuracy that make them eminently usable in a range of real-world applications. Finally, we present three hypothetical user interface mechanisms that illustrate the potential of QF-graphs: search-driven interaction, dynamic tooltips, and app-to-app analogy search. Users often describe what they want to accomplish with an application in a language that is very different from the application's domain language. To address this gap between system and human language, we propose modeling an application's domain language by mining a large corpus of Web documents about the application using deep learning techniques. A high dimensional vector space representation can model the relationships between user tasks, system commands, and natural language descriptions and supports mapping operations, such as identifying likely system commands given natural language queries and identifying user tasks given a trace of user operations. We demonstrate the feasibility of this approach with a system, CommandSpace, for the popular photo editing application Adobe Photoshop. We build and evaluate several applications enabled by our model showing the power and flexibility of this approach. We explore the use of modern recommender system technology to address the problem of learning software applications. Before describing our new command recommender system, we first define relevant design considerations. We then discuss a 3 month user study we conducted with professional users to evaluate our algorithms which generated customized recommendations for each user. Analysis shows that our item-based collaborative filtering algorithm generates 2.1 times as many good suggestions as existing techniques. In addition we present a prototype user interface to ambiently present command recommendations to users, which has received promising initial user feedback.