An Evaluation of the Quality and Patient Satisfaction With an Advanced Nurse Practitioner Service in the Emergency Department
Abstract The main aim of this survey was to explore patients' satisfaction and evaluate the quality of care provided by an advanced nurse practitioner (ANP) service in an emergency department. ANPs increasingly assume the role of providing care for patients in Irish emergency departments. Measuring the impact of ANP services on patient outcomes has become a necessary component of performance evaluation. A prospective survey design was used for this study, which incorporated a self complete questionnaire. The majority of respondents perceived the ANP service positively. There was a high level of patient satisfaction associated with waiting times, pain management, advice given, and communication. This survey demonstrated the provision of quality of care by the ANP service and correspondingly high levels of patient satisfaction.