B2B technology adoption in customer driven supply chains
Purpose The purpose of this article is to develop and propose a comprehensive framework that identifies the factors that influence a company's decision to adopt business to business (B2B) technologies. Design/methodology/approach The authors review the literature regarding technology adoption from multiple disciplines including: Supply Chain Management, Logistics, Sociology, Information Systems, Marketing and Economics. A synthesis of the review provides the foundation for developing a comprehensive model of inter firm technology adoption. Findings The review and synthesis finds inconsistencies in the theoretical models and constructs used in previous studies of inter firm technology adoption. The comprehensive framework presented identifies four major categories of antecedents to technology adoption: characteristics of a technology, organizational factors, external factors and relationships. The presented model focuses attention on the inclusion of relational factors that affect the adoption of B2B.