Factors Influencing Perceived Benefits and User Satisfaction in Knowledge Management Systems
ABSTRACT This study offers a model for predicting users' perceived benefits and user satisfaction in organizational knowledge management systems. Four constructs are theorized to influence the dependent variables: system quality, knowledge quality, user IS competence, and organizational attitude to knowledge management. The model was empirically tested among 100 respondents working in the knowledge intensive software industry. The results suggest that knowledge management systems hold certain characteristics to be considered when evaluating technical and socio psychological factors of users' perceptions and attitudes toward the systems.
Inf. Syst. Manag.