Feasibility of establishing the strategies developed at the Naft Hospital in Tehran according to the excellence model of European Foundation for Quality Management (EFQM)
The realm of health care which organizations face in the recent years has been described at a high level of dynamism. To survive in such these conditions, performance appraisal can have an effective role in providing the quality services. The objective of this study is to investigate the feasibility of establishing the strategies developed at the Naft Hospital in Tehran according to the excellence model of European Foundation for Quality Management (EFQM) This study was a descriptive survey. The collecting data tool was the standard questionnaire of EFQM excellence model. Research information was gathered from a sample of 48 patients of the experts in Tehran Naft Hospital. Samples were randomly selected. A statistical analytic descriptive method was used to analyze the gathered data. The results show that Tehran Naft Hospital has obtained the score 61.35 of the considered 100 points. This score indicates that the hospital is in a good situation. According to the hospital's performance in mid to high range, more attention to the treatment management in this hospital is required. Therefore, providing an effective and efficient program to improve the performance of this hospital is essential. Meanwhile, it seems that the business excellence model can be used as a comprehensive model for evaluating the performance of hospitals.