Exploring the influence of social media on employee work performance
Purpose The purpose of this paper is to investigate the influence of social media on employees' work performance, as well as the underlying mechanism for how they create value at work. Design/methodology/approach Based on media synchronicity and social capital theories, the authors propose that social media can foster employees' social capital and subsequently facilitate knowledge transfer. Both social capital and knowledge transfer help promote work performance. Specifically, the authors adopt shared vision, network ties and trust to represent, respectively, the cognitive, structural and relational dimensions of social capital. The research model is tested using data collected from 379 Chinese working professionals. Findings The empirical results reveal that social media can promote the formation of employees' social capital indicated by network ties, shared vision and trust, which, in turn, can facilitate knowledge transfer. Shared vision and knowledge transfer positively influence work performanc.
Internet Res.