Exploring Experiences of Information Overload: The Influence of Computer Mediated Communication in the Workplace
v Chapter 1: Introduction. Statement of Problem and Background. 1 Purpose of Study. 12 Research Questions. 13 Delimitations. 14 Chapter 2: Review of Literature. Computer Mediated Communication. 16 Email. 18 Instant Messaging. 22 Information Overload. 26 Perceptions Regarding Productivity and Changes in Communicative Behaviours. 29 Theoretical Perspectives. 33 Media Richness Theory. 36 Social Influence Theory. 40 Chapter 3: Methodology. Philosophical Perspectives. 43 Research Strategy. 44 Sample and Participants. 45 Role of the Researcher. 50 Data Collection Procedures, Instruments and Materials. 51 Data Analysis Procedures. 52 Validation Strategies and Ensuring Trustworthiness. 54 Ethical Considerations and Ensuring Confidentiality. 57 Chapter 4: Findings and Preliminary Analysis. Bracketing. 60 Participant Information. 61 Available Methods of CMC. 62 Themes. 63 Constant Communication. 63 Unpredictability. 67 Miscommunication. 70 Increased Workload and Responsibilities. 72