The Relationship between Change Management Strategy and Successful Enterprise Resource Planning ERP Implementations A Theoretical Perspective
This research aims to explore the critical success factors in change management strategy in order to guarantee a successful implementation of an organisation's Enterprise Resource Planning (ERP) system. A comprehensive literature was reviewed. The findings indicate that successful change management strategy consists three phases: preparing to change, implementation of change, and measuring the impact on user. In the preparing to change phase, organizational leadership should prepare to change organisation culture and structure must be managed by watching individuals, organization and culture. Then, in the implementation of change phase, organizations must apply the following factors: project leadership/team effectiveness factors, end user communication factor, culture factor, end user training/involvement factors and development factor. Finally, in measuring the impact on user phase, organizations must measure the impact of change strategy factors on the end user, also organizations pay attention to feedback in the previous three phases to modify mistakes and develop change strategy.