Impact of Work Life Balance Features in A Hospital Setting
Turnover rates and motivation levels of employees have been increasing which is partially the result of increasing competitive pressures and higher productivity expectations. Improving employee retention is not only a difficult challenge to the management but also for the complete private hospital sector in Kuwait. This work examines the factors affecting the Quality of Work life at hospital before and after the adoption of Work Life Balance Features including Training to Senior Officials. The survey was conducted across the entire organization and covered all position categories. There were 321 responses out of a total of 720 employees. The main issues identified in the survey included work life balance policies, general wellness, stress, time management and work schedules. The need for the organization to recognize the importance of a work/life balance was mentioned throughout the survey. Flexible work arrangements for staff were cited in order to provide them greater ability to manage their work/life needs. Respondents noted that Supervisors and Managers need to be sensitive to work/life issues while developing policies for balancing work/life issues. Providing workshops on stress management and fitness/exercise will benefit employees who report a high level of interest in these subjects. There was greater response to the survey from female employees and this indicates that work/life issues impact female employees to a greater extent, as women have traditionally taken on more of the caretaking responsibilities. The work life balance initiatives introduced are believed to result in gains and can affect the bottom line positively. The number of work life balance programs initiated in a Hospital in Kuwait post survey aims to reduce absenteeism, reduce turnover, increase productivity, reduce overtime costs and retain employees.