Evaluation of the impact of quality management systems on school climate
Purpose Implementation of quality management systems in educational institutions has gradually increased over the last few decades, even though there are still questions about the actual usefulness of these systems for improving school processes and outcomes. The purpose of this paper is to take an in depth look at the impact, understood as sustainable medium and long term changes in the organisation, which implementation of quality management systems has on schools. Specifically, it analyses the effect these systems have on an essential dimension for school efficiency, which is school climate, as well as on satisfaction of the members of the education community. Design/methodology/approach To achieve this, the authors conducted an evaluation of the impact of quality management systems on a total of 29 Spanish primary and secondary education schools. This study is part of non experimental research, since it is not possible to manipulate variables or randomly assign participants or treatment (Kerlinge.