Implementation of Lean Management in an Airline Cabin, a World First Execution?
Abstract This research focuses on introduction of lean management into the cabin environment of an aircraft. It is based on a case study of a lean implementation project that was pioneered by Icelandair, which is Iceland's largest airline. The research examines the background and objectives of a lean oriented project in the context of the very specific challenges and opportunities of cabin management in the airline environment. The paper examines how Icelandair uses lean management to reduce waste and increase benefits of their passengers as well as flight attendants. The paper uses qualitative research with project members and stakeholders within Icelandair to critically evaluate the nature of project success. It also uses quantitate research and measurements done on site. From that that conclusions are drawn about the execution of lean project management in the airline industry