Designing for digital transformation: lessons for information systems research from the study of ICT and societal challenges
That IS researchers interested in societal or business change should expand their definitions of theory to include theories of the problem and theories of the solution; however, any single paper should only have to work with one of these two alternative theory types. That IS researchers interested in societal or business change should explicitly define the ICT artifact in both broad and specific ways, include affordances and constraints provided by the ICT artifact, and explicitly examine the unintended consequences of the ICT artifact.