Knowledge work in aircraft maintenance
Knowledge work encompasses information processing and knowledge development tasks and places the knowledge worker at the centre of analysis. Knowledge and information are the knowledge worker's most precious resource in an increasingly complex working environment. Knowledge work is analysed in the context of the productive technical working environment of aircraft maintenance at Lufthansa Technik AG. The proportion of knowledge intensive tasks in aircraft maintenance rises with increasing complexity of aircraft and their systems and components. The quantity of information and the resulting challenges for workers also increase accordingly. The findings generated by the study and a theoretical consideration of the subject are used to derive conclusions about the practice of aircraft maintenance and concrete recommendations for action. Keywords: Knowledge work, aircraft maintenance, knowledge, information, fields of action