Managing Language Policies in the Foodservice Workplace
Abstract The principal objective of this paper is to review the business and law literatures to determine the legal, business and ethical issues at stake in setting language policies for personnel in foodservice businesses within the United States. Furthermore, we review the types of language policies and practices that have resulted in claims of employee discrimination under Title VII of the U.S. Civil Rights Code, and where applicable, we note specific legal rulings that have relevance for future managerial decision-making and future research in the foodservice industry. We additionally identify practices for managing a linguistically diverse workforce that are seen to be both beneficial and compliant with existing civil rights law.
Managing bilingual employees: communication strategies for hospitality managers
Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must find ways to effectively communicate with their employees. This paper seeks to address these issues.Design/methodology/approach – The methodology employed a perspective‐taking manipulation. Participants were placed in the role of an individual that does not speak the native language that is used in the workplace. Groups were measured on performance, quality, and accuracy. Groups were video‐taped to measure frequency of non‐verbal behaviors. Participants were surveyed to measure their levels of positivity.Findings – The results of this study identified effective non‐verbal communication strategies for managers (combination of gestures, demonstrating, and pointing). When the leader used these strategies, the groups were able to complete the recipes faster. Managers who spoke another language expressed a more positive behavi...
Analysis of a coaxial-to-waveguide adaptor including a discended probe and a tuning post
A field matching analysis of a coaxial-to-waveguide adaptor incorporating a disc-ended probe and a tuning post is presented. In this analysis, the tuning post is considered as a short-circuited second probe. A computer algorithm for calculating the input impedance of this structure is developed. This algorithm is used to investigate and improve the operation of a commercially available coaxial-to-waveguide adaptor. >