TQM Management Development in Public Agencies Using the Myers-Briggs Type Indicator and the Adjective Check List
vice (IRS), a federal agency that has implemented Total Quality Management (TQM). This article will assess the advantages of using the Myers-Briggs Type Indicator (MBTI) and The Adjective Check List (ACL) in public sector leadership development efforts. The Myers-Briggs Type Indicator (Myers and Myers, 1980) is used in a variety of settings by trainers and career counselors to help individuals identify their interests and to use that information to se-
Customer-Focused Business Practice Adoption: A Comparison of Private and Public Sector Implementations
Abstract : This thesis evaluates a variety of documented cases of customer-focused business practice initiatives to discern common principles of implementation within the private and public sectors. The business practices Quality, Activity-Based Costing (ABC), Customer Profitability Analysis (CPA), and Customer Relationship Management (CRM) were found to be the major techniques utilized over the past three decades. Cases were collected which documented implementation of these customer-focused business practices in the private and public sectors. Using grounded theory methodology, the implementations were analyzed for emerging concepts. The concepts uncovered in this study were further analyzed through a comparison of private and public sector implementations. This research revealed similarities and differences between the implementations in the private and public sectors and provides a framework of common generalizable principles for further testing. The concepts which emerged are of particular interest to government managers seeking improvement in their organization. Managers can use the information discovered in this research to increase their knowledge of a basic conceptual framework in which implementations of customer-focused business practices were conducted.
THE MEASUREMENT OF IDENTIFICATION.
Various attempts to measure parental identification have been seriously criticized. The present paper describes a new psychometric technique for measuring identification and discusses a large number of studies in which the technique has been employed. The nature of the relationships obtained between the identification scale and several relevant variables (level of adjustment, sex identity, conscience development, and ordinal position of the child; model attributes, nurturance, and social power of the parents; maternal approval of the father as a model) were consistent with theory and with prior empirical findings. It was concluded that the evidence supports the construct validity of the identification measure.