De Facto Security Standards: Operators at Risk
Hotel security standards required by law tell only half the story: Actual court decisions are equally valid when it comes time to enforce the rule of “reasonable care.” Our survey of hotel owners and operators collected data about court-mandated security standards and we discuss which of those standards hoteliers consider important and which are controversial
From Service to Experience: Understanding and Defining the Hospitality Business
Failure adequately to define or understand hospitality as a commercial phenomenon has created a fragmented academic environment and a schizophrenia in the industry that has the potential to limit its development as a global industry. This article suggests that, by redefining hospitality as behaviour and experience, a new perspective emerges that has exciting implications for the management of hospitality businesses. A framework to describe hospitality in the commercial domain is proposed. This framework suggests a focus on the host–guest relationship, generosity, theatre and performance, ‘lots of little surprises’, and the security of strangers – a focus that provides guests with experiences that are personal, memorable and add value to their lives.
Some aspects of the destruction of lysine under conditions of acid and enzymic hydrolysis of protein materials containing carbohydrates.
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