The impact of literacy training on literacy in the workplace: a study of city of Atlanta employees
PUBLIC ADMINISTRATION SLAY, CHERYL LYNN B.A., University of Michigan, 1982 The Impact of Literacy Training on Literacy in the Workplace: A Study of City of Atlanta Employees Advisor: Dr. Alex Danso Degree Paper dated July 1987 The primary intent of this paper is to examine the impact of literacy training on workplace illiteracy. Specifically, the paper examines the effectiveness of a computer-based literacy training pro gram called the Principle of the Alphabet System (PALS) organized for an identified group of City of Atlanta illiterate employees. This paper focuses on five employees located in the Parks Maintenance Bureau of the Department of Parks, Recreation and Cultural Affairs. The issues addressed in this study focus on definitions of functional literacy and correlations between workplace literacy and job perform
Job Literacy and Job Performance Among Nurses At Varying Employment Levels
This study examines the job performance and job literacy strategies employed by 27 nurses during 8 hours of observed job performance for each nurse. Analysis revealed differences among nurses in training, experienced nurses, and supervisory nurses. Other significant differences were found in the job literacy strategies employed by superior as compared to adequately performing nurses. Major differences tended to reside in higher level critical applications of information rather than in reading test scores, amount of time reading on the job, or observed strategies employed by nurses.
Application of the Kano Model for a Better Understanding of Customer Requirements in Higher Education—A Pilot Study
Various pieces of information and knowledge turn into “know-how” simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these with the possibilities of a producer. In this article we are exploring the possibilities of a better understanding of the requirements of customers and stakeholders in the process of the creation of products in educational services. In particular, we examined seven general requirements: practice orientation, ethical orientation, research orientation, quality resources, innovation orientation, skills orientation, and quality staff. We use the Kano model on a pilot sample of respondents at an institution of higher education. Our results showed that “practice orientation” and “quality resources” are the most stable requirements, while “quality staff” is the least stable. The most linear requirement (the same effect on satisfaction and dissatisfaction) is “innovation orientation”. “Research orientation” belongs to attractive requirements and we also found that in the case of “ethical orientation” there are weak relations between positive and negative responses in our survey. The “skills orientation” proved to be too general, and our research shows that it could be indifferent. It is therefore advisable to specify the investigated skills when investigating requirements on educational services. The main contribution based on the proposed research procedures is an effective linking of customers and producers already from the beginning of constructing a value chain. Investing in sophisticated management approaches when modelling products and processes can thus become a significant source of the competitive advantage of an educational institution. At the same time, it is a contribution to better placing of its graduates in the labor market.