Quo vadis, logistica?
This abstract answers the following questions: "Is it necessary to do things differentia telly?", "Do new strategies express new technologies as well?", Are the cost savings still important?, "Which effects can be achieved by logistic solutions?", Things are necessary to where they can be done better?", "Which are limits of that?", "How does the development effects the logistic market?", "Could firms choose the right logistic partners?".
Nová ekonomika: sociálně ekonomické implikace, implikace pro statistiku
The article attempts to provide a definition of a still not well-defined concept of the new economy. It deals with characteristic features of the new economy and its socioeconomic implications. Empirical evidence on the existence of the new economy is presented. Importance of information and communication technologies (namely internet and e-commerce) for the new economy is stressed and documented. Some myths about the new economy are clarified, and implications of the new economy for economic policies and statistics are described.
Measuring Functional Service Quality Using SERVQUAL in a High-Dependence Health Service Relationship
Although there is a growing concern about health care quality, little research has focused on how to measure quality in long-term care settings. In this article, we make the following observations: (1) most users of the SERVQUAL instrument reassess customers' expectations each time they measure quality perceptions; (2) long-term care relationships are likely to be ongoing, dependent relationships; (3) because of this dependence, customers in the long-term care setting are likely to reduce their expectations when faced with poor service quality; (4) by using this "settled" expectations level, service providers may make biased conclusions of quality improvements. We recommend various methods for overcoming or minimizing this "settling" effect and propose modifications to the SERVQUAL gap 5 measure to assess quality in a long-term care setting.