Organisational impact of information technology on the banking and insurance sector in Nigeria
Abstract The importance of information technology (IT) in the modern day business transaction cannot be over-emphasised. The impact assessment of the technology on any business is expedient so as to objectively determine its influence on a specific aspect of the organisation. This study therefore assessed the organisational impact of IT on some banks and insurance firms in Nigeria. Eight leading commercial banks and six highly rated insurance firms which have branches in Lagos, the commercial nerve centre of Nigeria, and two other important state capitals, were selected for this study. Data were obtained from both the customers and workers at the banks and insurance firms. The data were analysed using percentage and five-point Likert scale to objectively determine the local and global impacts of IT on the banks and insurance firms. The local impact criteria considered are: time savings, error rate reduction, enhanced management decision making, and improved service delivery. On the 5-point likert scale, there was positive impact on IT on the local criteria in the mean range of 1–3 at Lagos and Ibadan with Osogbo having a mean in the range of 3–5 which indicates otherwise. Also, the calculated mean of the IT impact on global criteria such as competitive advantage, high revenue generation, market segmentation and forecasting are in the range of 1–3 for all sampled cites. The study also revealed that there was positive impact of IT on both the induced local and global criteria. The induced local impact criteria identified are competitive advantage, market segmentation, high revenue generation, and forecasting while development of business niche, increased market share and network insecurity constituted the induced global impact criteria.
Information systems for business: a look past and a glimpse into the future
An organizing classification or taxonomy of the bewildering variety of information systems is useful. The taxonomy set out here begins with two basic types of system: transactional (flow) systems and decision support (batch) systems. It is also possible to devise a taxonomy of system failures which takes account of organizational and human issues. 'Who's in charge' of information system change is a particularly crucial personnel and organizational problem.
La participacion de los stakeholders en las iniciativas de branding del hospital en las redes sociales: una propuesta de modelo para construir marcas colectivas
Introduction : All health organizations face many managerial and economic challenges such as the consolidation of private and international hospitals, the increasingly interest of society for health education issues or the development of telemedicine. In this framework, many organizations prioritize social media as the main corporate communication tool for building a reputed brand in a collective way along with stakeholders. Objectives : This paper aims to identify a communication model allowing hospitals to efficiently apply branding initiatives on social media in order to build a brand in a collective way with stakeholders. Methodology : We carried out a literature review about corporate communication, health communication, branding and social media; and, then, we proposed the PET Model for Branding Hospitals on Social Media. Results and Conclusion : We conclude that hospitals should create a multidisciplinar corporate communication department, implement management initiatives for allowing health professionals have more time for using social media and integrate health education and patient’s empowerment in every communication initiative.