Micron trust is like strawberry pie
Purpose – The paper aims to investigate the relationship between employees’ trust toward a company and their commitment to it. It questions if certain levels of trust presented in each department at Micron Technology, Italy, are interrelated with the levels of commitment. Design/methodology/approach – It reveals that a survey at Micron Technology Italy was conducted. Of the 1,580 employees who received the questionnaire, 892 responses were collected, resulting in a 56.46 per cent response rate. Findings – It shows that for departments where trust values are below 6.8, the commitment level follows the trust value: there is a positive relation between these two factors. However, departments where employee trust reaches values higher than 6.8 are not reciprocated by a proportional commitment level that tends to reach a’satisfaction point’. Practical implications – Advances the view that, since commitment does not seem to continuously increase, after a certain point, it is not cost-effective for a company to ...
Strategies Small Business Leaders Use to Increase Employee Engagement
Strategies Small Business Leaders Use to Increase Employee Engagement
Interpersonal communication skills that enhance organisational commitment
Purpose – The purpose of this paper is threefold. First, to investigate the interpersonal communication skills that human resource (HR) managers expect managers in supervisory positions possess. Second, to identify which of these skills HR managers expect managers use to engender subordinate commitment to the organisation. Third, the paper aims to investigate what interpersonal communication skills that enhance employee commitment to the organisation are most lacking in managers in supervisory positions.Design/methodology/approach – The approach of the study is a series of in‐depth interviews with 32 senior HR managers in organisations with over 100 staff.Findings – The paper finds that senior HR managers expected managers to be effective in interpersonal communication focusing mainly on the clarity and frequency of the messages, their ability to actively listen and the ability to lead in a collaborative way. The way messages were sent, especially their clarity, and a leadership style that engendered trus...