Rules For Selecting And Using Key Performance Indicators For The Service Industry
There is no question that performance is the desired result of every activity or action. In order to correctly measure an organization’s performance it is necessary to select key performance indicators (KPIs) that will deliver long-term value to the company. KPIs are presenting performance information for all levels of the organization and they are reflecting the progress made so far to achieve strategic objectives. The selection of the key performance indicators must be made according to the organization’s industry and activity. The company must truly understand its business and its mission. Also, KPIs must be closely linked to the strategic objectives. The focus of this research is to present effective rules for defining key performance indicators for the Service industry. This sector of economy consists in generating intangible goods like experience, expertise and information. Therefore, monitoring this type of services requires a different approach when defining performance indicators compared to the manufacturing industry.
Comparative Analysis of the Main Business Intelligence Solutions
Nowadays, Business Intelligence solutions are the main tools for analyzing and monitoring the companyâ€™s performance at any organizational level. This paper presents a comparative analysis of the most powerful Business Intelligence solutions using a set of technical features such as infrastructure of the platform, development facilities, complex analysis tools, interactive dashboards and scorecards, mobile integration and complex implementation of performance management methodologies.
Repeat victimisation in Australia : extent, correlates and implications for crime prevention
This report discusses the extent and relevance of repeat victimisation in Australia, and how individuals and households that suffer from repeat victimisation are similar to, or different from, single incident victims. The geographical distribution of repeat victimisation is examined, as well as the relationship of a number of personal and household characteristics with both single and repeat victimisation. The likely links between repeat victimisation and fear of crime are highlighted and findings and policy implications for crime prevention that emerge from the results are presented.