Culture and Rhetorical Expectations: A Perspective for Technical Communicators
In this article, I discuss how individuals who communicate about technical and scientific topics (i.e., technical communicators) can apply ideas from the theory of rhetoric to communicate more effectively with individuals from other cultures. In so doing, I present a question-based strategy technical communicators can use for planning how they will develop different communication products (e.g., written reports, instructions, websites, etc.) for audiences from cultures other than their own.
Designing Written Business Communication along the Shifting Cultural Continuum
The increasing importance of NAFTA (the North American Free Trade Agreement) to the US economy makes understanding Mexico important. Because the histories and cultures of the United States and Mexico differ significantly, written communications also differ. Rhetorical strategies for written business communication in Mexico reflect the country's bloody, cyclical history and its resulting culture characterized by collectivism, high power distances, fatalism, and emphasis on building trust and relationships. Despite Mexico's economic problems, it is a country in transition. Because of the increasing presence of US business entities in Mexico, communication protocols are changing as US technology and ways of doing business infuse the traditional Mexican culture. Understanding how to communicate effectively in Mexico requires understanding its history and culture as well as changes occurring there. US writers must know where any Mexican company is situated along this changing cultural continuum and how the continuum shapes the design of written business communication.
Kitchen Conversations: Democracy in Action at the Lower East Side Tenement Museum
Abstract This article describes the Lower East Side Tenement Museum9s ongoing public dialogue on immigration, the first in the United States. As she joins facilitators in reflecting on the importance of dialogue in a democracy, museum president Ruth J. Abram explains how and why the program was initiated, the obstacles that had to be overcome, and the public reaction to it. Kitchen Conversations represents the museum9s commitment to the proposition that historic sites must function as places of civic engagement, using the history they interpret as a starting place for dialogue on related contemporary issues.