Models of Alternative Dispute Resolution (ADR): A report for the Legal Ombudsman
The aim of this research was to investigate what the Legal Ombudsman can learn from other Alternative Dispute Resolution (ADR) providers. The research was commissioned by the Legal Ombudsman to help it review and develop its dispute resolution model and ensure it remains fit-for-purpose. The research involved a case study design and fieldwork was conducted with ten organisations: four in the UK, one in Ireland, two in New Zealand, one in Australia, one in Canada and one in the USA. The research highlighted a range of dispute resolution practices and illustrated some of the key design choices that ADR providers need to make when designing or reviewing a dispute resolution scheme. These fell within four areas: the use of online dispute resolution; the early stages of dispute resolution processes; mediation approaches; and the later stages of dispute resolution and building influence.
The Ombudsman Enterprise and Administrative Justice
Contents: Foreword; Preface; Part I Theory and Context: The 
ombudsman enterprise: an introduction; The constitutional role of the 
ombudsman; Concepts, theories and policies of administrative justice. 
Part II The Ombudsman Technique: Putting it right: resolving complaints 
and assisting citizens; Promoting good administration and helping to 
get it right. Part III Setting It Right: Independence and accountability: 
legitimising the ombudsman; Relationships, networks and the 
administrative justice system; Part IV Conclusion: The 21st century 
ombudsman enterprise; Appendices; Bibliography; Index.
Ceramic microwave antennas for mobile applications
Due to their medium to high permittivity values, ceramic microwave materials are attractive as building blocks for miniaturised antenna solutions. Further advantages are low dielectric losses and an excellent temperature stability of standard ceramic materials. Yet, the permittivity of the ceramic material also has a strong influence on the radiation efficiency and bandwidth of the antenna. This implies that in the design process a suitable compromise has to be found between the degree of miniaturisation on the one hand and the antenna efficiency and bandwidth on the other. We describe two approaches towards efficient miniaturised ceramic microwave antennas: the dielectric resonator antenna (DRA) with partial metallisation and the shorting post patch antenna. We focus on design steps taken to ensure both a high degree of miniaturisation and high values of the radiation efficiency, the choice of the ceramic material and the experimental performance of the antennas.