Organisational impact of information technology on the banking and insurance sector in Nigeria
Abstract The importance of information technology (IT) in the modern day business transaction cannot be over-emphasised. The impact assessment of the technology on any business is expedient so as to objectively determine its influence on a specific aspect of the organisation. This study therefore assessed the organisational impact of IT on some banks and insurance firms in Nigeria. Eight leading commercial banks and six highly rated insurance firms which have branches in Lagos, the commercial nerve centre of Nigeria, and two other important state capitals, were selected for this study. Data were obtained from both the customers and workers at the banks and insurance firms. The data were analysed using percentage and five-point Likert scale to objectively determine the local and global impacts of IT on the banks and insurance firms. The local impact criteria considered are: time savings, error rate reduction, enhanced management decision making, and improved service delivery. On the 5-point likert scale, there was positive impact on IT on the local criteria in the mean range of 1–3 at Lagos and Ibadan with Osogbo having a mean in the range of 3–5 which indicates otherwise. Also, the calculated mean of the IT impact on global criteria such as competitive advantage, high revenue generation, market segmentation and forecasting are in the range of 1–3 for all sampled cites. The study also revealed that there was positive impact of IT on both the induced local and global criteria. The induced local impact criteria identified are competitive advantage, market segmentation, high revenue generation, and forecasting while development of business niche, increased market share and network insecurity constituted the induced global impact criteria.
Assessing the organizational impacts of information technology
The ability systematically and objectively to assess both positive and negative impacts of information technology is of crucial concern to organizations. This paper proposes a framework for a holistic assessment of the organizational consequences of information technology. Impact is assessed along the two orthogonal dimensions of breadth (local and global effects) and depth (direct and induced effects) resulting in four possible categories. Objective measures for isolating impact are identified for each category. Three illustrative applications of information technology are used to demonstrate how the framework may be operationalized. Managerial implications and insights suggested by the framework for the utilization of information technology are presented.
A STUDY ON ORGANIZED RETAILING AND ITS CHALLENGES AND RETAIL CUSTOMER SERVICES
India is becoming most favored retail destination in the world. Today retail sector contributing 10% to countryâ€™s GDP. Indian retail industry is ranked among the ten largest retail markets in the world. The change of attitudes of Indian consumers and the emergence of organized retail formats have transformed the face of retailing in India. Organized retailing offers huge potential for future growth of retailing in India. This paper provides information about the growth of retailing in India. And also focuses on the challenges faced by organized retail sector in India. It also emphasize on major players of retailers in India and customer services provided by the retailers. This paper also deals with various retail formats and the opportunities for the growth of retail industry in India and also provides some suggestions to overcome the challenges.