The Software behind the Higgs Boson Discovery
In this column, David Rousseau describes the enormous software development effort associated with teasing out evidence for the elusive Higgs boson, a cornerstone of the Standard Model. In keeping with previous Impact columns, everything about this is huge but the application is unique.
Managing Software's Impact
As a review of past articles in IEEE Software's Impact department shows, software economics largely determines a software product's success, and volume plays a key role.
Measuring Functional Service Quality Using SERVQUAL in a High-Dependence Health Service Relationship
Although there is a growing concern about health care quality, little research has focused on how to measure quality in long-term care settings. In this article, we make the following observations: (1) most users of the SERVQUAL instrument reassess customers' expectations each time they measure quality perceptions; (2) long-term care relationships are likely to be ongoing, dependent relationships; (3) because of this dependence, customers in the long-term care setting are likely to reduce their expectations when faced with poor service quality; (4) by using this "settled" expectations level, service providers may make biased conclusions of quality improvements. We recommend various methods for overcoming or minimizing this "settling" effect and propose modifications to the SERVQUAL gap 5 measure to assess quality in a long-term care setting.