TQM Management Development in Public Agencies Using the Myers-Briggs Type Indicator and the Adjective Check List
vice (IRS), a federal agency that has implemented Total Quality Management (TQM). This article will assess the advantages of using the Myers-Briggs Type Indicator (MBTI) and The Adjective Check List (ACL) in public sector leadership development efforts. The Myers-Briggs Type Indicator (Myers and Myers, 1980) is used in a variety of settings by trainers and career counselors to help individuals identify their interests and to use that information to se-
A Review of the Myers-Briggs Type Indicator in Public Affairs Education
Abstract The Myers-Briggs Type Indicator (MBTI) is a trusted and widely used personality assessment, having extensive applications in curriculum development and research in the organizational sciences, including public affairs education. The MBTI is a reliable and valid assessment of personality that identifies four cognitive processes, eight dichotomous preferences, and 16 distinct personality types and may be applied to a variety of topics of interest in public affairs education, including curriculum development and classroom instruction, student career and occupational counseling, and for researching of issues and problems in public agencies and nonprofit organizations. This article reviews the author’s experience using the MBTI in a graduate course in human resource management for students enrolled in a Master of Public Administration program at large public university in the southeast United States. Those who consider using the MBTI are cautioned to become knowledgeable, qualified, and certified in the ethical use of this personality assessment.
Teamwork boosts quality at Wallace.
When the Wallace Co. ran into the oil-industry slump of the mid '80s, the company shifted gears to focus on long-term quality improvement. The increased emphasis on training and customer service won them the Baldrige Award in 1990.