An examination of life‐course use of housing information by the elderly
An examination of the housing decisions of a group of elderly (n= 43) was undertaken to establish the nature of information used throughout the life course and to determine the degree of success of a variety of sources of information in promoting housing satisfaction. A purposive sample of elderly men and women in different tenure groups and house types, from a variety of socioeconomic backgrounds and encompassing ‘young old’ as well as ‘old old’ were interviewed to establish patterns of formal and informal information flow and to determine, as far as is possible, whether information was actively or passively acquired. 
 
 
 
As would be perhaps expected, elderly owner occupiers, and particularly those from socioeconomic groups I, II and IIIN had used, and continue to use, formal sources of information to a far greater extent than did elderly tenants who had been in manual occupations, who preferred (and had always preferred) to look to family and friends to satisfy their housing information needs. Written information on housing choices appeared to be of limited value to most elderly, although it may be the case that leaflets and booklets are inappropriate sources of housing information for all age groups, not simply the elderly.
Consumer Search and Public Policy
Consumers acquire information from a variety of internal and external sources. Sources differ in their abilities to convey different kinds of information. This paper examines the implications of these sources for designing government information programs. It emphasizes the need to examine the effects of information disclosures in the total information environment.
Consumer protection: The issues
This paper seeks to organize the discussion of the “issues” in consumer protection by identifying and analyzing the basic factors that have given rise to the demand for consumer protection. Five are singled out for discussion. They are: (a) the monopoly problem at both industry and retail levels; (b) informationally imperfect markets in which consumers are unable or unwilling to obtain and act upon the information that would enable them to make effective choices; (c) the consumer grievance problem, meaning the dissatisfaction that consumers often encounter in consumer purchases; (d) the underrepresentation of consumers and the consumer interest; (e) the desire to shelter vulnerable consumers — the poor, the aged, etc.A sequel to this paper, appearing in the next issue of the Journal of Consumer Policy, will deal with “corrective policies.”ZusammenfassungDie systematische Diskussion der Ansätze der Verbraucherpolitik dieses Beitrages knüpft an die Hintergründe an für das wachsende Bedürfnis nach Verbraucherpolitik. Fünf Gründe werden dabei analysiert: (a) der Trend zur Monopolisierung in Industrie und Handel, (b) unzureichende Markttransparenz, weil Verbraucher nicht in der Lage oder nicht willens sind, sich diejenigen Informationen zu beschaffen, die für effektive Kaufentscheidungen notwendig sind, (c) das Problem von Verbraucherunzufriedenheit, verursacht durch häufige Enttäuschungen nach Kaufentscheidungen, (d) die unzureichende Berücksichtigung des Verbraucherinteresses und (e) der Wunsch nach verstärktem Schutz benachteiligter Verbrauchergruppen wie einkommens- und bildungsschwache oder alte Verbraucher.Ein Folgebeitrag wird sich im nächsten Heft dieser Zeitschrift mit verbraucherpolitischen Strategien beschäftigen.