The impact of literacy training on literacy in the workplace: a study of city of Atlanta employees
PUBLIC ADMINISTRATION SLAY, CHERYL LYNN B.A., University of Michigan, 1982 The Impact of Literacy Training on Literacy in the Workplace: A Study of City of Atlanta Employees Advisor: Dr. Alex Danso Degree Paper dated July 1987 The primary intent of this paper is to examine the impact of literacy training on workplace illiteracy. Specifically, the paper examines the effectiveness of a computer-based literacy training pro gram called the Principle of the Alphabet System (PALS) organized for an identified group of City of Atlanta illiterate employees. This paper focuses on five employees located in the Parks Maintenance Bureau of the Department of Parks, Recreation and Cultural Affairs. The issues addressed in this study focus on definitions of functional literacy and correlations between workplace literacy and job perform
The Influence of Metacognitive Aspects of Literacy on Job Performance of Electronics Technicians
A major problem facing educators is the growth of higher level literacy demands required to compete in the workplace. This presents a problem for educators wishing to provide literacy training best suited to the literacy demands of the workplace. Several research studies have documented the nature of workplace literacy demands, but only a few have attempted to assess the relationship between literacy abilities and on-the-job performance. This study involved observing, interviewing, testing, and rating job performance of electronics technicians from three different employment levels (i.e., from training, experienced, and supervisory levels). Data were analyzed for differences between level of experience groups and the relationships of rated job performance to literacy-related factors. The subjects were 29 electronics technicians who volunteered from a technical school, a naval base, a major Fortune 500 electronics plant, and a small, local electronics plant. Job-related reading time averaged nearly two hours daily (104.3 minutes) and job-related writing added another half hour (32.6 minutes). Only 15 minutes of total reading time and only a minute of writing time were uninterrupted. Nearly all job-related literacy was problem solving in nature. Reading ability, as measured with job-related cloze tests, did not significantly correlate to job performance and could not discriminate electronics supervisors, experienced workers, and trainees. Metacognitive aspects of literacy did consistently and significantly correlate to job performance.
A STUDY ON ORGANIZED RETAILING AND ITS CHALLENGES AND RETAIL CUSTOMER SERVICES
India is becoming most favored retail destination in the world. Today retail sector contributing 10% to countryâ€™s GDP. Indian retail industry is ranked among the ten largest retail markets in the world. The change of attitudes of Indian consumers and the emergence of organized retail formats have transformed the face of retailing in India. Organized retailing offers huge potential for future growth of retailing in India. This paper provides information about the growth of retailing in India. And also focuses on the challenges faced by organized retail sector in India. It also emphasize on major players of retailers in India and customer services provided by the retailers. This paper also deals with various retail formats and the opportunities for the growth of retail industry in India and also provides some suggestions to overcome the challenges.