A social approach of the individual decision making process by the search for a dominance structure: risk management by a business process manager
We focus on the way a business process manager treats the risks affecting a supervised business process. A descriptive model of the individual decision making process is proposed. This model mainly results from the integration, in the model of decision making by the search for a dominance structure, of the social aspect of the business process manager activity. In order to do this, we adopt a constructive and constructivist approach concerning the definition by the business process manager of his representation of the risk treatment strategy that has to be implemented. RESUME. Nous nous interessons a la maniere dont le responsable d'un processus metier traite les risques affectant un processus metier non completement automatise. Un modele descriptif du processus individuel de decision est propose. Il resulte principalement de l'integration, dans le modele de decision base sur la recherche d'une structure de dominance, de la composante sociale de l'activite d'un responsable de processus. Nous adoptons pour cela une approche constructive et constructiviste concernant la definition par le responsable de processus de sa representation de la strategie de traitement du risque a mettre en oeuvre.