Exploring the impacts of change management strategies on organisational performance at a public organisation
The study explores the impacts of change management strategies on organisational performance at a public organisation. The department underwent strategic change that was informed by findings from a diagnostic report that highlighted key challenges. The main objective of this study was to identify which change management strategies were in place, which factors affect the strategies and how they impact organisational performance. The investigation was quantitative in nature using probability as a sampling method and questionnaires as the indtrument for data collection. The results were analysed according to responses against duration in service and positions as variables. These factors affected organisational performance in various ways.