Determinants of Error Reporting, Recovery, and Learning in Canadian Retail Pharmacies A Conceptual Mode
This research develops a conceptual model of the factors influencing the reporting, service recovery, and organizational learning resulting from medication errors within Canadian retail pharmacies. Based on a review and synthesis of the research literature, it is proposed that individual perceived self efficacy, QRE process capability, QRE process support, organizational culture, management support, and regulatory authority influence, all influence the completeness of QRE reporting, which, in turn, influence QRE service recovery and QRE learning.