The impact of workplace bullying on hotel employees' well being
PurposeThe purpose of this study was to investigate the moderating effects of organizational justice and workplace friendship on the relationship between workplace bullying and hotel employees' well being.Design/methodology/approachThe research sample included 310 entry level employees of international tourism hotels in Taiwan. This study adopted hierarchical regression for data analysis.FindingsThe study found that workplace bullying negatively impacted on hotel employees' well being. Organizational justice and workplace friendship had significantly positive effects on hotel employees' well being. Compared with workplace friendship, organizational justice had a significant moderating effect on the relationship between workplace bullying and hotel employees' well being.Originality/valueIn the research fields of hospitality, past studies failed to use organizational justice and workplace friendship to moderate the relationship between workplace bullying and hotel employees' well being. This study confirmed that organizational justice could effectively buffer the negative effect of workplace bullying on hotel employees' well being.
International Journal of Contemporary Hospitality Management