Emotional Labour in Health Care: The unmanaged heart of nursing
Introduction: challenging current conceptualisations of emotional labour Part 1 1. Emotion Management and Emotional Labour 2. Emotional Labour in Health Care 3. Emotion and Cognition 4. Synthesising Darwin and Freud with Interactionist Theory 5. Emotion and Personal and Social Identity Part 2 6. The Emotional Field 7. Therapeutic Emotional Labour 8. Instrumental Emotional Labour 9. Collegial Emotional Labour 10. Reflexive Emotion Management