Influence of mechanism of patient accessible hospital information system implementation on doctor patient relationships: A service fairness perspective
Use of information technology makes hospital medical services more transparent.The use of information technology can improve the patients' perception of information fairness.Patients' perception of fairness has a positive effect on their satisfaction.Higher the patient satisfaction is, the better the doctor patient relationships. The relationship between a doctor and a patient plays an important role in patient satisfaction with health care services. It has become an important and contentious issue in China's health care reform. This study uses service fairness as a theoretical lens to investigate the influence an implementation of a patient accessible hospital information system (HIS) has on doctor patient relationships and patient satisfaction. We developed a research model that relates patient accessible HIS implementation with perception of service fairness, doctor patient relationships, and patient satisfaction. Data were collected from patients in one of the biggest hospitals in East China that has implemented patient accessible HIS. Results of the study show that patient accessible HIS promotes patients' perception of service fairness, improves doctor patient relationships, and increases patient satisfaction.
Inf. Manag.