The effect of transformational leadership on organizational citizenship behavior mediated by job satisfaction and organizational commitment Study at Islamic Bank in Malang Raya
Organizational Citizenship Behavior (OCB) has an effect on organization effectiveness. This behavior has important consequences in workplace. OCB can contribute to organizational effectiveness through improved performance, enabling the organization to adapt to changes in environment, and strengthen coordination in working group. Because the effect on organizational effectiveness, it is important to investigate variables that can improve Employee OCB in organization. This study aims to investigate the effect of transformational leadership on OCB, to determine the effect of job satisfaction on organizational commitment, to identify the role of job satisfaction and organizational commitment to mediate the effect of transformational leadership on OCB. The population was all employees at Bank Shariah, consists of Bank Mandiri Shariah, BTN Shariah, BNI shariah, and BRI Shariah with total 436 employees. Samples are 140 full time employees selected by proportional random sampling technique. Data is collected directly from respondents by questionnaires and analyzed by PLS. The results showed that transformational leadership has no significant effect on OCB, job satisfaction affect on organizational commitment, job satisfaction mediates the effect of transformational leadership on OCB and organizational commitment mediates the effect of transformational leadership on OCB.