REDUCTION EFFECT OF TECHNOSTRESS WITH ROLE OF PERCEIVED ORGANIZATIONAL SUPPORT
The technological revolution in the organization not only improve efficiency, but also reduce employee boredom with routine work is done manually. Over time this will lead role conflict and role in the self perception of excess employees. The purpose of this study was to test the effect of technostress on work productivity with the perceived organizational support as a moderating variable. The object of research were employees of IT users as end users in the work environment Semarang State and private universities. Methods of data collection using survey questionnaires. The test data using analysis Moderated Regression Analysis (MRA) The results showed that organizational support does not moderate technostress influence on role conflict, on the other hand found that conflict and role overload has no effect on labor productivity. This is likely due to the nature of work IT users are employees at the faculty administration. Thus, a different character with IT users in previous studies, is the program designers. Routine work that makes the activity more easily done, manageable and predictable, so it does not decrease productivity. BACKGROUND OF THE STUDY The creation of computer software and hardware, telecommunications, databases, and also Internet has affected society as a whole by providing opportunities to workers who are able to master the technology and change the way they work(Gaither Henderson, 2004).Technological revolution in the organization not only increase efficiency, but also reduce employee boredom from routine work which is performed manually (Norulkamar et al. 2009) It cannot be denied, that technology has become part of our lives. In the information age, the increasing use of technology has encouraged a person to work, learn, and even play (Drake, 2000) When this phenomenon is growing, then there is also a changing perception toward people who use the technology. On the other hand, technological advancement also have a negative effect which is known as Technology Stress (Technostress) The term of Technostress is first introduced by Craig (in Shu Wang, 2008) Technostress is defined into two 1,2,3. Management Department, Faculty of Economic, Semarang State University (UNNES) Email: nuryarianiwulansari@gmail.com d.ranihusna@gmail.com witiastuti@gmail.com senses: first, technostress is psychological discomfort due to inability to master or follow the technology development, Second, technostress is individual dependence on technology that has an impact on the physical and psychological discomfort (Brillhart, 2004) Based on the two senses of technostress, it can be concluded that technostress is a condition of physical and psychological discomfort caused by the interaction with technology. The examples of Technostress are divided into three categories: first, it could be in the form of addictive behaviors, such as internet addict, mobile phone addict, and also online games addict. Second, it could be in the form of person's response to new technologies, such as excessive solitary behavior, low self esteem and feel so depressed when they cannot be able to master a particular technology. Third, it can be in the form of behavioral dependence of technology when the intensity of interaction with technology is highly rising. Shu and Wang (2008) found that the behavior of employees who are affected by technostress have a negative impact on work productivity, which leads to stress on the employees' role stress, especially the role conflict and overload conflict. Role is defined in two ways. First, the role associated with the tasks performed by a person in completing the work. Second, the role of a person in the organizational structure (particular position) Each role refers to an identity that defines who and how employees should act in certain situations. The use of technology allows a person doing a lot of work at the same time. Overload tasks make employees feel so difficult to concentrate on one thing at a certain time, while other tasks has comeat the same time. Shu and Wang (2008) research found that technostress effects on employees can be reduced by increasing the role of organizational support, both on employees as individuals and the work which is performed by employees. When organization is able to support employees in mastery IT and also supervision of work, it will reduce the technostress in the form of role conflict and overload conflict for employees. Organization's support as known as Perceived Organizational Support is a condition where employees perceive that their organization wants to support and gives attention to employees in a variety of ways, including the system of compensation, a fair division of labor, supervision, even assists employees in the completion of the job when they have difficulty (Eisenberger et al. 1986) Employees will build a global beliefs about the organization through the contribution of the organization such as giving attention to welfare, listening the complaint, considering the advice and values held by employees. One of the task of the IT section is to manage access to information and communication technologies throughout the academic community. Webometrics Ranking takes the role of the Internet in the university, including the accessibility 5160 Nury Ariani Wulansari, Desti Ranihusna, and Rini Setyo Witiastuti