Corporate Management Architectural Framework utilizing Maslow's Pyramid and Multi Layer Customer Value Chain Analysis
The organization should satisfy both the corporate philosophy and employee's needs through corporate management. But there is no method to support how to combine them effectively. This paper proposes an architectural framework that can be used for managers and employees to evaluate and understand the corporate philosophy and stakeholder needs and to coordinate their differences. This corporate management framework consists of three axes; time (lifecycle) axis, spatial axis, and Maslow's hierarchy of needs axis. Each block, which is defined by three axes, has Customer Value Chain Analysis (CVCA) CVCA is a method for visualizing value exchanges among stakeholders in order to analyse existing social systems and designing new social systems. Each CVCA describes value exchanges, which are defined by the corresponding Maslow's needs. This framework identifies whether or not the corporate philosophy is able to reach the employees or customers, and whether or not the employees' needs are conveyed to upper level management.