THE CHALLENGES OF IMPLEMENTING STRATEGIC DECISIONS AT THE KENYA ARMED FORCES MEDICAL INSURANCE SCHEME (AFMIS)
The major determinant of an organization's success today in the changing turbulent environment depends on the successful implementation of its strategy. Strategy implementation addresses the issue of how to put formulated strategy into effect within the constraints of time, an organization's financial and human resource and its capabilities. This requires the organization to deal with resources required, systems and organizational structures and changes. The way a strategy is implemented is governed by setting up ideal framework, rules, guidelines and procedures to be adopted in meeting its goals and objectives. The greatest contribution is in design and administration of structure and systems that facilitate the implementation of strategic plans. This study sought to investigate the challenges of strategy implementation in the Armed Forces Medical Insurance scheme (AFMIS) in Kenya. The study adopted a case study research design as it sought to gain an in depth understanding of the specific challenges in implementing the scheme. A total of six respondents were interviewed using an unstructured interview guide. The study findings showed that the major challenges of strategy implementation of the AFMIS were, lack of proper communication of and understanding of AFMIS strategy by the personnel, lack of communication and accountability by the scheme to its members; and monitoring of the health institutions that are contracted by the scheme as they are scattered all over the country. Recommendations for future improvement for better service provision at AFMIS <are made. This included instituting of proper communication channels where the scheme's vision, mission and objectives are to be clearly articulated to members so as to secure members understanding of the scheme operations and potential benefits, and to create confidence and faith in the scheme thereby solving the