Impact Analysis of ERP Trainings on Organizational Employee Performance: A Corporate Sector Study
IntroductionERP is packaged software which supports the businesses to manage, coordinate and use resources in an efficient and effective way. Organizations always strive to sustain in competitive environment through adoption of up to date technologies so that they can better manage their functions and work activities through various departments. Enterprise Resource Planning is providing the solution in this regard where organizations run smoothly through integrated system and data can be retrieved and used at any time through central data base system. Businesses are facing many problems before, during and after the implementation of this type of systems and many of them facing losses because of the poor execution irrespective of their size and budgets. There are many ERP service providers who are giving their full support for the better utilization of all the functionalities of the system. These include SAP, ORACLE, JD Edward, BAAN, People Soft, etc. Organizations use traditional legacy systems or the customized packages in order to satisfy the needs of different kinds of the organizations including both manufacturing and service providing organizations.Most of the businesses are using the ERP system but there is the difference in successful implementation because of socio cultural, technological, political and infrastructural changes but organizations which are using ERP system adopters are somewhat more successful as compared to non adopters. ERP system is used because it provides different modules according to the specifications of the companies. Its modules include sales, productions and distribution, finance, inventory, procurement, product management, supplier relationship and customer relationship management, business intelligence systems, warehousing, logistics, plant maintenance, project and quality management and human resource module. It does not necessary that this system is only giving the financial results for the organizations but it also provides the results on the non financial side.All the organizations should focus on the human or employee side of the system implementation. Human resource is considered the true and most important asset for any kind of business. They have different perceptions, attitude and behaviors about the system and it's after implementation impact. There are different causes where ERP system fail including lower level of commitment, poor budgets, wrong decisions, lack of communication, lack of coordination, departmental conflicting problems and lack of trainings etc. employee productivity should be enhanced through employee engagement. Organizations are facing both types of consequences after implementation i e losses and encouraging outputs.ERP is helpful towards management because it contributes to the enhancement of the businesses processes, growth and efficiencies in different operations, better fulfillment of the customer demands, proper inventory control measures, data reliability, data retrieval, better knowledge and decision making powers, cost efficient ways, integration and reports with findings. In past, only wide organizations can use this system but now it is linked with other business as well. Businesses are using consultancy services and vendors in order to better selection of the customized ERP system implementation.Organizations which are using and intending to use the Enterprise Resource Planning System are facing many challenges due to the unpredictable environment and the competition among them. There are many reasons behind the ERP system failure. Organizations are facing losses due to the poor execution and limited budgets. Employees are reluctant to those systems which are not familiar or not easy to recognize. They have different perceptions about the system implementation and show both positive and negative attitude towards the management practices.Most of the companies are considering using the legacy systems as well as customized packages but they do not understand the critical success factors while implementation of the system.