Top Strategic Predictions for 2017 and Beyond Surviving the Storm Winds of Digital Disruption
Adopt conversational user experience (UX) bots and artificial intelligence (AI) as new ways of engaging customers in a more computer enhanced style of interaction. Learn best practices from the "digital giants" to see how they use commonplace technology concepts, such as search and marketing, to advance disruption across industries. Look specifically for secondary effects from opening up data or from using new technologies that will change the way people behave or which processes are still needed in a business.