Acceptance And Usage Pattern of E Banking Services in India
Electronic Banking help people to interact with their banking accounts from anywhere in the world. Banks try to reach more and more customers with use of technology but still many customers did not embrace Electronic banking in positive way. With the use of internet, the possibility for banking sector to provide their products and services has increased. This research paper will examine the factors responsible for acceptance of E Banking services and the pattern of its usage by customers. The questionnaire is designed which included open and close ended questions to collect data through convenient sampling method. The study suggests thatcustomers are usingfew E banking services and majority of them are using these only for transaction purpose and payment of utility bills.Customers still doubt about online safety and security while using internet for transactions.