A Stepwise ISO Based TQM Implementation Approach Using ISO 9001:2015
Received: 16 March 2016 Abstract Accepted: 28 July 2016 The lack of an implementation roadmap always deters enterprises from choosing Total Quality Management (TQM) as its major management approach. This paper proposes a stepwise ISO based TQM implementation approach which is based on the notion of the new threedimensional overall business excellence framework developed by Dahlgaard et al. [1] The proposed approach consists of nine steps comprising three categories: "TQM faith building" "TQM tools and techniques learning" and "system development" The steps in each of the three categories are arranged to span across the proposed nine step approach. The ISO 9001:2015 standard is used as a case study to demonstrate the proposed approach. The ideas and benefits of the proposed approach are further discussed in relation to this illustration. Total Quality Management, TQM, ISO QMS, ISO 9000, ISO 9001:2015.