The Rise of the Platform Economy: A New Challenge for EU Consumer Law?
The aim of this paper is to reflect upon the need to adjust EU consumer contract law to take into account the changing market structure caused by the rise of online platforms such as Airbnb, Uber or Amazon Marketplace. It is argued that the existing regulatory framework is primarily focused on 'bipolar' transactions between businesses and consumers, and therefore does not provide adequate solutions for the growing number of 'triangular' transactions arising in the new platform economy. As a result, in many situations consumers concluding contracts through online platforms are left without effective consumer protection. One possible solution could be a new EU legislative instrument possibly a 'Platform Directive' clearly defining the criteria for distinguishing whether the platform operator is only a 'facilitator' or the actual supplier. In addition, a legislative instrument should specify the duties and obligations of the platform operator, making it clear under which conditions the platform operator is liable for a non performance by the supplier.