A contemporary TOC innovative thinking process in the backdrop of leagile supply chain
Purpose The purpose of this paper is to propose a fresh perspective to effectively adopt leagility in supply chain. The research adopts Theory of Constraints (TOC) methodology and amalgamates it with design thinking process, people's opinion and mathematical approach to help achieve supply chain leagility. Design/methodology/approach The proposed framework is a seven stepped approach to achieve supply chain leagility combination analytical and mathematical procedures. Data enveloping analysis (DEA) is used to identify high level constraint. The new designed thinking process is used to further evaluate the constraints. Nominal group technique (NGT) is used to help build the current reality tree and identify detail level constraints. Findings The framework application on a case supply chain improves various parameters of leanness and agility over a period of one year. Improvements include reduced rework, improved cash flow, reduced operating cost, reduced order backlog and better customer interaction.
J. Enterp. Inf. Manag.