Crisis Management Plan: Preventive Measures and Lessons Learned from a Major Computer System Failure
Computers are omnipresent within hospitals. All possible measures are taken to avoid failure. It is the responsibility of the IT department to ensure the security of data. On August 28, 2014, Saint Joseph/Saint Luc Hospital was confronted with a major computer system failure. The emergency management plan was launched; it is based on a "paper kit" to ensure continuity and the traceability of cares for all units.