Back in 2004, we had around 500 members Ð but no one was quite sure. At best, we hoped people were paying their dues. We didn't answer a lot of our e-mail because we didn't always get the mail to begin with. One thing we did know, our churn rate was dismal. In order to address these growing problems, the 2004-5 Board decided to meet weekly rather than just twice a month. We have done so ever since, which comes to just under 200 Board sessions during my tenure.
In addition, we have implemented a number of other changes to improve our operations.
Translation: Furthermore, we have made several adjustments to enhance our efficiency.


We also decided to hire a professional membership manager, which has been a game changer. We now have a database of all our members, and we can track their membership status, dues, and other important information. We also have a system in place to send out reminders to members who haven't paid their dues, and we have a process for handling delinquent accounts.

In addition, we have implemented a number of other changes to improve our operations.


Translation: Furthermore, we have made several adjustments to enhance our efficiency.