ok, the router is back up though its hard to say if it actually helped yet my initial issue is dropped packets, the connection is good most of the time, but it occasionally will slow and stutter.  ongoing pinging shows that its sending and receiving most of the time, but there are random times where it fails. I am able to browse now but I may have to test this out to see if the problem comes back and call back. it is especially an issue when playing online games and it stutters, or drops me completely