text: Sam: <file_gif>
  Sam: Good afternoon, is this available?
  Lia: Hi, how can I help you?
  Sam: I'm interested in this product. Are the earphones available?
  Lia: Yes, they are.
  Sam: where can I collect them?
  Lia: Well, you can have them delivered to you through courrier - this costs £4 (pay on delivery)
  Lia: I'm afraid collecting them personally is a little difficult, as the product can only be collected in Garstang (where the company is located)
  Sam: Okay.
  Sam: Are they new? Do you have any other colors that white?
  Lia: Completely new - we also offer grey and pink.
  Sam: Then I would like the white ones please.
  Lia: Okay, so I just need your address and telephone
  Sam: The total costs £187 - can I lower the price to £180??
  Lia: fraid not - company policy.
  Sam: Oh, okay.
  Sam: How long does it take for the product to arrive?
  Lia: It generally arrives the next day, in rare instances it's longer.
target: Sam bought the earphones which cost him £187 along with delivery expenses. The order should be delivered the next day.