The goal of our industrial ticketing system is to retrieve a relevant solution for an input query, by matching with historical tickets stored in knowledge base. A query is comprised of subject and description, while a historical ticket consists of subject, description and solution. To retrieve a relevant solution, we use textual similarity paradigm to learn similarity in the query and historical tickets. The task is challenging due to significant term mismatch in the query and ticket pairs of asymmetric lengths, where subject is a short text but description and solution are multi-sentence texts. We present a novel Replicated Siamese LSTM model to learn similarity in asymmetric text pairs, that gives 22 and 7 gain (Accuracy@10) for retrieval task, respectively over unsupervised and supervised baselines. We also show that the topic and distributed semantic features for short and long texts improved both similarity learning and retrieval.
Community-based Question Answering (cQA) is a popular online service where users can ask and answer questions on any topics. This paper is concerned with the problem of question retrieval. Question retrieval in cQA aims to find historical questions that are semantically equivalent or relevant to the queried questions. Although the translation-based language model (, 2008) has gained the state-of-the-art performance for question retrieval, they ignore the latent topic information in calculating the semantic similarity between questions. In this paper, we propose a topic model incorporated with the category information into the process of discovering the latent topics in the content of questions. Then we combine the semantic similarity based latent topics with the translation-based language model into a unified framework for question retrieval. Experiments are carried out on a real world cQA data set from Yahoo! Answers. The results show that our proposed method can significantly improve the question retrieval performance of translation-based language model.  This paper presents our approach to semantic relatedness and textual entailment subtasks organized as task 1 in SemEval 2014. Specifically, we address two questions: (1) Can we solve these two subtasks together? (2) Are features proposed for textual entailment task still effective for semantic relatedness task? To address them, we extracted seven types of features including text difference measures proposed in entailment judgement subtask, as well as common text similarity measures used in both subtasks. Then we exploited the same feature set to solve the both subtasks by considering them as a regression and a classification task respectively and performed a study of influence of different features. We achieved the first and the second rank for relatedness and entailment task respectively. This paper studies the problem of question retrieval in community question answering (CQA). To bridge lexical gaps in questions, which is regarded as the biggest challenge in retrieval, state-of-the-art methods learn translation models using answers under an assumption that they are parallel texts. In practice, however, questions and answers are far from "parallel". Indeed, they are heterogeneous for both the literal level and user behaviors. There are a particularly large number of low quality answers, to which the performance of translation models is vulnerable. To address these problems, we propose a supervised question-answer topic modeling approach. The approach assumes that questions and answers share some common latent topics and are generated in a "question language" and "answer language" respectively following the topics. The topics also determine an answer quality signal. Compared with translation models, our approach not only comprehensively models user behaviors on CQA portals, but also highlights the instinctive heterogeneity of questions and answers. More importantly, it takes answer quality into account and performs robustly against noise in answers. With the topic modeling approach, we propose a topic-based language model, which matches questions not only on a term level but also on a topic level. We conducted experiments on large scale data from Yahoo! Answers and Baidu Knows. Experimental results show that the proposed model can significantly outperform state-of-the-art retrieval models in CQA. The recently introduced continuous Skip-gram model is an efficient method for learning high-quality distributed vector representations that capture a large number of precise syntactic and semantic word relationships. In this paper we present several extensions that improve both the quality of the vectors and the training speed. By subsampling of the frequent words we obtain significant speedup and also learn more regular word representations. We also describe a simple alternative to the hierarchical softmax called negative sampling. An inherent limitation of word representations is their indifference to word order and their inability to represent idiomatic phrases. For example, the meanings of "Canada" and "Air" cannot be easily combined to obtain "Air Canada". Motivated by this example, we present a simple method for finding phrases in text, and show that learning good vector representations for millions of phrases is possible. We describe a new model for learning meaningful representations of text documents from an unlabeled collection of documents. This model is inspired by the recently proposed Replicated Softmax, an undirected graphical model of word counts that was shown to learn a better generative model and more meaningful document representations. Specifically, we take inspiration from the conditional mean-field recursive equations of the Replicated Softmax in order to define a neural network architecture that estimates the probability of observing a new word in a given document given the previously observed words. This paradigm also allows us to replace the expensive softmax distribution over words with a hierarchical distribution over paths in a binary tree of words. The end result is a model whose training complexity scales logarithmically with the vocabulary size instead of linearly as in the Replicated Softmax. Our experiments show that our model is competitive both as a generative model of documents and as a document representation learning algorithm.  Because meaningful sentences are composed of meaningful words, any system that hopes to process natural languages as people do must have information about words and their meanings. This information is traditionally provided through dictionaries, and machine-readable dictionaries are now widely available. But dictionary entries evolved for the convenience of human readers, not for machines. WordNet 1 provides a more effective combination of traditional lexicographic information and modern computing. WordNet is an online lexical database designed for use under program control. English nouns, verbs, adjectives, and adverbs are organized into sets of synonyms, each representing a lexicalized concept. Semantic relations link the synonym sets [4].