Interactive systems have taken over the web and mobile space with increasing participation from users. Applications across every marketing domain can now be accessed through mobile or web where users can directly perform certain actions and reach a desired outcome. Actions of user on a system, though, can be representative of a certain intent. Ability to learn this intent through user's actions can help draw certain insight into the behavior of users on a system. In this paper, we present models to optimize interactive systems by learning and analyzing user intent through their actions on the system. We present a four phased model that uses time-series of interaction actions sequentially using a Long Short-Term Memory (LSTM) based sequence learning system that helps build a model for intent recognition. Our system then provides an objective specific maximization followed by analysis and contrasting methods in order to identify spaces of improvement in the interaction system. We discuss deployment scenarios for such a system and present results from evaluation on an online marketplace using user clickstream data.
This paper introduces Grid Long Short-Term Memory, a network of LSTM cells arranged in a multidimensional grid that can be applied to vectors, sequences or higher dimensional data such as images. The network differs from existing deep LSTM architectures in that the cells are connected between network layers as well as along the spatiotemporal dimensions of the data. The network provides a unified way of using LSTM for both deep and sequential computation. We apply the model to algorithmic tasks such as 15-digit integer addition and sequence memorization, where it is able to significantly outperform the standard LSTM. We then give results for two empirical tasks. We find that 2D Grid LSTM achieves 1.47 bits per character on the Wikipedia character prediction benchmark, which is state-of-the-art among neural approaches. In addition, we use the Grid LSTM to define a novel two-dimensional translation model, the Reencoder, and show that it outperforms a phrase-based reference system on a Chinese-to-English translation task. Recurrent neural networks are powerful sequence learners. They are able to incorporate context information in a flexible way, and are robust to localised distortions of the input data. These properties make them well suited to sequence labelling, where input sequences are transcribed with streams of labels. The aim of this thesis is to advance the state-of-the-art in supervised sequence labelling with recurrent networks. Its two main contributions are (1) a new type of output layer that allows recurrent networks to be trained directly for sequence labelling tasks where the alignment between the inputs and the labels is unknown, and (2) an extension of the long short-term memory network architecture to multidimensional data, such as images and video sequences. Deep Bidirectional LSTM (DBLSTM) recurrent neural networks have recently been shown to give state-of-the-art performance on the TIMIT speech database. However, the results in that work relied on recurrent-neural-network-specific objective functions, which are difficult to integrate with existing large vocabulary speech recognition systems. This paper investigates the use of DBLSTM as an acoustic model in a standard neural network-HMM hybrid system. We find that a DBLSTM-HMM hybrid gives equally good results on TIMIT as the previous work. It also outperforms both GMM and deep network benchmarks on a subset of the Wall Street Journal corpus. However the improvement in word error rate over the deep network is modest, despite a great increase in framelevel accuracy. We conclude that the hybrid approach with DBLSTM appears to be well suited for tasks where acoustic modelling predominates. Further investigation needs to be conducted to understand how to better leverage the improvements in frame-level accuracy towards better word error rates.