Natural language generation (NLG) is a critical component of spoken dialogue and it has a significant impact both on usability and perceived quality. Most NLG systems in common use employ rules and heuristics and tend to generate rigid and stylised responses without the natural variation of human language. They are also not easily scaled to systems covering multiple domains and languages. This paper presents a statistical language generator based on a semantically controlled Long Short-term Memory (LSTM) structure. The LSTM generator can learn from unaligned data by jointly optimising sentence planning and surface realisation using a simple cross entropy training criterion, and language variation can be easily achieved by sampling from output candidates. With fewer heuristics, an objective evaluation in two differing test domains showed the proposed method improved performance compared to previous methods. Human judges scored the LSTM system higher on informativeness and naturalness and overall preferred it to the other systems.
We present a simple, robust generation system which performs content selection and surface realization in a unified, domain-independent framework. In our approach, we break up the end-to-end generation process into a sequence of local decisions, arranged hierarchically and each trained discriminatively. We deployed our system in three different domains---Robocup sportscasting, technical weather forecasts, and common weather forecasts, obtaining results comparable to state-of-the-art domain-specific systems both in terms of BLEU scores and human evaluation. A challenging problem for spoken dialog systems is the design of utterance generation modules that are fast, flexible and general, yet produce high quality output in particular domains. A promising approach is trainable generation, which uses general-purpose linguistic knowledge automatically adapted to the application domain. This paper presents a trainable sentence planner for the MATCH dialog system. We show that trainable sentence planning can produce output comparable to that of MATCH's template-based generator even for quite complex information presentations. The specification discloses a luggage carrier made up of a generally U-shaped frame. The frame has two spaced legs with a hook on the front which hooks over the bumper of an automobile. Two braces are attached to the cross member of the U-shaped member and the front portion of the braces is received on fastening means welded to the under side of the car frame. The cross members provide a supporting surface for carrying articles, boats and the like. A platform may be supported on the frame. We present and evaluate a new model for Natural Language Generation (NLG) in Spoken Dialogue Systems, based on statistical planning, given noisy feedback from the current generation context (e.g. a user and a surface realiser). We study its use in a standard NLG problem: how to present information (in this case a set of search results) to users, given the complex tradeoffs between utterance length, amount of information conveyed, and cognitive load. We set these trade-offs by analysing existing match data. We then train a NLG policy using Reinforcement Learning (RL), which adapts its behaviour to noisy feedback from the current generation context. This policy is compared to several baselines derived from previous work in this area. The learned policy significantly outperforms all the prior approaches. 