In this paper, we introduce the task of targeted aspect-based sentiment analysis. The goal is to extract fine-grained information with respect to entities mentioned in user comments. This work extends both aspect-based sentiment analysis that assumes a single entity per document and targeted sentiment analysis that assumes a single sentiment towards a target entity. In particular, we identify the sentiment towards each aspect of one or more entities. As a testbed for this task, we introduce the SentiHood dataset, extracted from a question answering (QA) platform where urban neighbourhoods are discussed by users. In this context units of text often mention several aspects of one or more neighbourhoods. This is the first time that a generic social media platform in this case a QA platform, is used for fine-grained opinion mining. Text coming from QA platforms is far less constrained compared to text from review specific platforms which current datasets are based on. We develop several strong baselines, relying on logistic regression and state-of-the-art recurrent neural networks.
We consider the problem of classifying documents not by topic, but by overall sentiment, e.g., determining whether a review is positive or negative. Using movie reviews as data, we find that standard machine learning techniques definitively outperform human-produced baselines. However, the three machine learning methods we employed (Naive Bayes, maximum entropy classification, and support vector machines) do not perform as well on sentiment classification as on traditional topic-based categorization. We conclude by examining factors that make the sentiment classification problem more challenging.  We investigate the efficacy of topic model based approaches to two multi-aspect sentiment analysis tasks: multi-aspect sentence labeling and multi-aspect rating prediction. For sentence labeling, we propose a weakly-supervised approach that utilizes only minimal prior knowledge -- in the form of seed words -- to enforce a direct correspondence between topics and aspects. This correspondence is used to label sentences with performance that approaches a fully supervised baseline. For multi-aspect rating prediction, we find that overall ratings can be used in conjunction with our sentence labelings to achieve reasonable performance compared to a fully supervised baseline. When gold-standard aspect-ratings are available, we find that topic model based features can be used to improve unsophisticated supervised baseline performance, in agreement with previous multi-aspect rating prediction work. This improvement is diminished, however, when topic model features are paired with a more competitive supervised baseline -- a finding not acknowledged in previous work.  The task of product feature extraction is to find product features that customers refer to their topic reviews. It would be useful to characterize the opinions about the products. We propose an approach for product feature extraction by combining lexical and syntactic features with a maximum entropy model. For the underlying principle of maximum entropy, it prefers the uniform distributions if there is no external knowledge. Using a maximum entropy approach, firstly we extract the learning features from the annotated corpus, secondly we train the maximum entropy model, thirdly we use trained model to extract product features, and finally we apply a natural language processing technique in postprocessing step to discover the remaining product features. Our experimental results show that this approach is suitable for automatic product feature extraction. Vector representations for language has been shown to be useful in a number of Natural Language Processing tasks. In this paper, we aim to investigate the effectiveness of word vector representations for the problem of Aspect Based Sentiment Analysis. In particular, we target three sub-tasks namely aspect term extraction, aspect category detection, and aspect sentiment prediction. We investigate the effectiveness of vector representations over different text data and evaluate the quality of domain-dependent vectors. We utilize vector representations to compute various vectorbased features and conduct extensive experiments to demonstrate their effectiveness. Using simple vector based features, we achieve F1 scores of 79.91 for aspect term extraction, 86.75 for category detection, and the accuracy 72.39 for aspect sentiment prediction. With the increase in popularity of online review sites comes a corresponding need for tools capable of extracting the information most important to the user from the plain text data. Due to the diversity in products and services being reviewed, supervised methods are often not practical. We present an unsuper-vised system for extracting aspects and determining sentiment in review text. The method is simple and flexible with regard to domain and language, and takes into account the influence of aspect on sentiment polarity, an issue largely ignored in previous literature. We demonstrate its effectiveness on both component tasks, where it achieves similar results to more complex semi-supervised methods that are restricted by their reliance on manual annotation and extensive knowledge sources. Merchants selling products on the Web often ask their customers to review the products that they have purchased and the associated services. As e-commerce is becoming more and more popular, the number of customer reviews that a product receives grows rapidly. For a popular product, the number of reviews can be in hundreds or even thousands. This makes it difficult for a potential customer to read them to make an informed decision on whether to purchase the product. It also makes it difficult for the manufacturer of the product to keep track and to manage customer opinions. For the manufacturer, there are additional difficulties because many merchant sites may sell the same product and the manufacturer normally produces many kinds of products. In this research, we aim to mine and to summarize all the customer reviews of a product. This summarization task is different from traditional text summarization because we only mine the features of the product on which the customers have expressed their opinions and whether the opinions are positive or negative. We do not summarize the reviews by selecting a subset or rewrite some of the original sentences from the reviews to capture the main points as in the classic text summarization. Our task is performed in three steps: (1) mining product features that have been commented on by customers; (2) identifying opinion sentences in each review and deciding whether each opinion sentence is positive or negative; (3) summarizing the results. This paper proposes several novel techniques to perform these tasks. Our experimental results using reviews of a number of products sold online demonstrate the effectiveness of the techniques. With the rapid growth of user-generated content on the internet, automatic sentiment analysis of online customer reviews has become a hot research topic recently, but due to variety and wide range of products and services being reviewed on the internet, the supervised and domain-specific models are often not practical. As the number of reviews expands, it is essential to develop an efficient sentiment analysis model that is capable of extracting product aspects and determining the sentiments for these aspects. In this paper, we propose a novel unsupervised and domain-independent model for detecting explicit and implicit aspects in reviews for sentiment analysis. In the model, first a generalized method is proposed to learn multi-word aspects and then a set of heuristic rules is employed to take into account the influence of an opinion word on detecting the aspect. Second a new metric based on mutual information and aspect frequency is proposed to score aspects with a new bootstrapping iterative algorithm. The presented bootstrapping algorithm works with an unsupervised seed set. Third, two pruning methods based on the relations between aspects in reviews are presented to remove incorrect aspects. Finally the model employs an approach which uses explicit aspects and opinion words to identify implicit aspects. Utilizing extracted polarity lexicon, the approach maps each opinion word in the lexicon to the set of pre-extracted explicit aspects with a co-occurrence metric. The proposed model was evaluated on a collection of English product review datasets. The model does not require any labeled training data and it can be easily applied to other languages or other domains such as movie reviews. Experimental results show considerable improvements of our model over conventional techniques including unsupervised and supervised approaches. This paper presents a simple unsupervised learning algorithm for classifying reviews as recommended (thumbs up) or not recommended (thumbs down). The classification of a review is predicted by the average semantic orientation of the phrases in the review that contain adjectives or adverbs. A phrase has a positive semantic orientation when it has good associations (e.g., "subtle nuances") and a negative semantic orientation when it has bad associations (e.g., "very cavalier"). In this paper, the semantic orientation of a phrase is calculated as the mutual information between the given phrase and the word "excellent" minus the mutual information between the given phrase and the word "poor". A review is classified as recommended if the average semantic orientation of its phrases is positive. The algorithm achieves an average accuracy of 74 when evaluated on 410 reviews from Epinions, sampled from four different domains (reviews of automobiles, banks, movies, and travel destinations). The accuracy ranges from 84 for automobile reviews to 66 for movie reviews. In this paper we present a novel framework for extracting the ratable aspects of objects from online user reviews. Extracting such aspects is an important challenge in automatically mining product opinions from the web and in generating opinion-based summaries of user reviews [18, 19, 7, 12, 27, 36, 21]. Our models are based on extensions to standard topic modeling methods such as LDA and PLSA to induce multi-grain topics. We argue that multi-grain models are more appropriate for our task since standard models tend to produce topics that correspond to global properties of objects (e.g., the brand of a product type) rather than the aspects of an object that tend to be rated by a user. The models we present not only extract ratable aspects, but also cluster them into coherent topics, e.g., 'waitress' and 'bartender' are part of the same topic 'staff' for restaurants. This differentiates it from much of the previous work which extracts aspects through term frequency analysis with minimal clustering. We evaluate the multi-grain models both qualitatively and quantitatively to show that they improve significantly upon standard topic models.