Experimenting with a dataset of approximately 1.6M user comments from a Greek news sports portal, we explore how a state of the art RNN-based moderation method can be improved by adding user embeddings, user type embeddings, user biases, or user type biases. We observe improvements in all cases, with user embeddings leading to the biggest performance gains.
The damage personal attacks cause to online discourse motivates many platforms to try to curb the phenomenon. However, understanding the prevalence and impact of personal attacks in online platforms at scale remains surprisingly difficult. The contribution of this paper is to develop and illustrate a method that combines crowdsourcing and machine learning to analyze personal attacks at scale. We show an evaluation method for a classifier in terms of the aggregated number of crowd-workers it can approximate. We apply our methodology to English Wikipedia, generating a corpus of over 100k high quality human-labeled comments and 63M machine-labeled ones from a classifier that is as good as the aggregate of 3 crowd-workers, as measured by the area under the ROC curve and Spearman correlation. Using this corpus of machine-labeled scores, our methodology allows us to explore some of the open questions about the nature of online personal attacks. This reveals that the majority of personal attacks on Wikipedia are not the result of a few malicious users, nor primarily the consequence of allowing anonymous contributions from unregistered users. Experimenting with a new dataset of 1.6M user comments from a Greek news portal and existing datasets of English Wikipedia comments, we show that an RNN outperforms the previous state of the art in moderation. A deep, classification-specific attention mechanism improves further the overall performance of the RNN. We also compare against a CNN and a word-list baseline, considering both fully automatic and semi-automatic moderation.