Information overload has become an ubiquitous problem in modern society. Social media users and microbloggers receive an endless flow of information, often at a rate far higher than their cognitive abilities to process the information. In this paper, we conduct a large scale quantitative study of information overload and evaluate its impact on information dissemination in the Twitter social media site. We model social media users as information processing systems that queue incoming information according to some policies, process information from the queue at some unknown rates and decide to forward some of the incoming information to other users. We show how timestamped data about tweets received and forwarded by users can be used to uncover key properties of their queueing policies and estimate their information processing rates and limits. Such an understanding of users' information processing behaviors allows us to infer whether and to what extent users suffer from information overload. Our analysis provides empirical evidence of information processing limits for social media users and the prevalence of information overloading. The most active and popular social media users are often the ones that are overloaded. Moreover, we find that the rate at which users receive information impacts their processing behavior, including how they prioritize information from different sources, how much information they process, and how quickly they process information. Finally, the susceptibility of a social media user to social contagions depends crucially on the rate at which she receives information. An exposure to a piece of information, be it an idea, a convention or a product, is much less effective for users that receive information at higher rates, meaning they need more exposures to adopt a particular contagion.
An individual's personal network — their set of social contacts — is a basic object of study in sociology. Studies of personal networks have focused on their size (the number of contacts) and their composition (in terms of categories such as kin and co-workers). Here we propose a new measure for the analysis of personal networks, based on the way in which an individual divides his or her attention across contacts. This allows us to contrast people who focus a large fraction of their interactions on a small set of close friends with people who disperse their attention more widely. Using data from Facebook, we find that this balance of attention is a relatively stable property of an individual over time, and that it displays interesting variation across both different groups of people and different modes of interaction. In particular, activities based on communication involve a much higher focus of attention than activities based simply on observation, and these two types of modalities also exhibit different forms of variation in interaction patterns both within and across groups. Finally, we contrast the amount of attention paid by individuals to their most frequent contacts with the rate of change in the identities of these contacts, providing a measure of churn for this set. How far and how fast does information spread in social media? Researchers have recently examined a number of factors that affect information diffusion in online social networks, including: the novelty of information, users' activity levels, who they pay attention to, and how they respond to friends' recommendations. Using URLs as markers of information, we carry out a detailed study of retweeting, the primary mechanism by which information spreads on the Twitter follower graph. Our empirical study examines how users respond to an incoming stimulus, i.e., a tweet (message) from a friend, and reveals that dynamically decaying visibility, which is the increasing cognitive effort required for discovering and acting upon a tweet, combined with limited attention play dominant roles in retweeting behavior. Specifically, we observe that users retweet information when it is most visible, such as when it near the top of their Twitter feed. Moreover, our measurements quantify how a user's limited attention is divided among incoming tweets, providing novel evidence that highly connected individuals are less likely to propagate an arbitrary tweet. Our study indicates that the finite ability to process incoming information constrains social contagion, and we conclude that rapid decay of visibility is the primary barrier to information propagation online. 