We explore how the availability of a sensemaking tool influences users' knowledge externalization strategies. On a large display, users were asked to solve an intelligence analysis task with or without a bidirectionally linked concept-graph (BLC) to organize insights into concepts (nodes) and relations (edges). In BLC, both nodes and edges maintain "deep links" to the exact source phrases and sections in associated documents. In our control condition, we were able to reproduce previously described spatial organization behaviors using document windows on the large display. When using BLC, however, we found that analysts apply spatial organization to BLC nodes instead, use significantly less display space and have significantly fewer open windows.
The World Wide Web is a powerful platform for a wide range of information tasks. Dramatic advances in technology, such as improved search capabilities and the AJAX application model, have enabled entirely new web-based applications and usage patterns, making many tasks easier to perform than ever before. However, few tools have been developed to assist with sensemaking tasks: complex research behaviors in which users gather and comprehend information from many sources to answer potentially vague, non-procedural questions. Sensemaking tasks are common and include, for example, researching vacation destinations or deciding how to invest. This paper presents the ScratchPad, an extension to the standard browser interface that is designed to capture, organize, and exploit the information discovered while performing a sensemaking task. When people work together to analyze a data set, they need to organize their findings, hypotheses, and evidence, share that information with their collaborators, and coordinate activities amongst team members. Sharing externalizations (recorded information such as notes) could increase awareness and assist with team communication and coordination. However, we currently know little about how to provide tool support for this sort of sharing. We explore how linked common work (LCW) can be employed within a collaborative thinking space', to facilitate synchronous collaborative sensemaking activities in Visual Analytics (VA). Collaborative thinking spaces provide an environment for analysts to record, organize, share and connect externalizations. Our tool, CLIP, extends earlier thinking spaces by integrating LCW features that reveal relationships between collaborators' findings. We conducted a user study comparing CLIP to a baseline version without LCW. Results demonstrated that LCW significantly improved analytic outcomes at a collaborative intelligence task. Groups using CLIP were also able to more effectively coordinate their work, and held more discussion of their findings and hypotheses. LCW enabled them to maintain awareness of each other's activities and findings and link those findings to their own work, preventing disruptive oral awareness notifications.