Click-through rate (CTR) is a key signal of relevance for search engine results, both organic and sponsored. CTR of a result has two core components: (a) the probability of examination of a result by a user, and (b) the perceived relevance of the result given that it has been examined by the user. There has been considerable work on user browsing models, to model and analyze both the examination and the relevance components of CTR. In this paper, we propose a novel formulation: a micro-browsing model for how users read result snippets. The snippet text of a result often plays a critical role in the perceived relevance of the result. We study how particular words within a line of snippet can influence user behavior. We validate this new micro-browsing user model by considering the problem of predicting which snippet will yield higher CTR, and show that classification accuracy is dramatically higher with our micro-browsing user model. The key insight in this paper is that varying relatively few words within a snippet, and even their location within a snippet, can have a significant influence on the clickthrough of a snippet.
As users browse a recommender system, they systematically consider or skip over much of the displayed content. It seems obvious that these eye gaze patterns contain a rich signal concerning these users' preferences. However, because eye tracking data is not available to most recommender systems, these signals are not widely incorporated into personalization models. In this work, we show that it is possible to predict gaze by combining easily-collected user browsing data with eye tracking data from a small number of users in a grid-based recommender interface. Our technique is able to leverage a small amount of eye tracking data to infer gaze patterns for other users. We evaluate our prediction models in MovieLens -- an online movie recommender system. Our results show that incorporating eye tracking data from a small number of users significantly boosts accuracy as compared with only using browsing data, even though the eye-tracked users are different from the testing users (e.g. AUC=0.823 vs. 0.693 in predicting whether a user will fixate on an item). We also demonstrate that Hidden Markov Models (HMMs) can be applied in this setting; they are better than linear models in predicting fixation probability and capturing the interface regularity through Bayesian inference (AUC=0.823 vs. 0.757).