Functionality is of utmost importance to customers when they purchase products. However, it is unclear to customers whether a product can really satisfy their needs on functions. Further, missing functions may be intentionally hidden by the manufacturers or the sellers. As a result, a customer needs to spend a fair amount of time before purchasing or just purchase the product on his her own risk. In this paper, we first identify a novel QA corpus that is dense on product functionality information The annotated corpus can be found at this https URL . . We then design a neural network called Semi-supervised Attention Network (SAN) to discover product functions from questions. This model leverages unlabeled data as contextual information to perform semi-supervised sequence labeling. We conduct experiments to show that the extracted function have both high coverage and accuracy, compared with a wide spectrum of baselines.
Product reviews have become an important resource for customers before they make purchase decisions. However, the abundance of reviews makes it difficult for customers to digest them and make informed choices. In our study, we aim to help customers who want to quickly capture the main idea of a lengthy product review before they read the details. In contrast with existing work on review analysis and document summarization, we aim to retrieve a set of real-world user questions to summarize a review. In this way, users would know what questions a given review can address and they may further read the review only if they have similar questions about the product. Specifically, we design a two-stage approach which consists of question retrieval and question diversification. We first propose probabilistic retrieval models to locate candidate questions that are relevant to a review. We then design a set function to re-rank the questions with the goal of rewarding diversity in the final question set. The set function satisfies submodularity and monotonicity, which results in an efficient greedy algorithm of submodular optimization. Evaluation on product reviews from two categories shows that the proposed approach is effective for discovering meaningful questions that are representative for individual reviews. In a modern recommender system, it is important to understand how products relate to each other. For example, while a user is looking for mobile phones, it might make sense to recommend other phones, but once they buy a phone, we might instead want to recommend batteries, cases, or chargers. These two types of recommendations are referred to as substitutes and complements: substitutes are products that can be purchased instead of each other, while complements are products that can be purchased in addition to each other. Here we develop a method to infer networks of substitutable and complementary products. We formulate this as a supervised link prediction task, where we learn the semantics of substitutes and complements from data associated with products. The primary source of data we use is the text of product reviews, though our method also makes use of features such as ratings, specifications, prices, and brands. Methodologically, we build topic models that are trained to automatically discover topics from text that are successful at predicting and explaining such relationships. Experimentally, we evaluate our system on the Amazon product catalog, a large dataset consisting of 9 million products, 237 million links, and 144 million reviews. In order to recommend products to users we must ultimately predict how a user will respond to a new product. To do so we must uncover the implicit tastes of each user as well as the properties of each product. For example, in order to predict whether a user will enjoy Harry Potter, it helps to identify that the book is about wizards, as well as the user's level of interest in wizardry. User feedback is required to discover these latent product and user dimensions. Such feedback often comes in the form of a numeric rating accompanied by review text. However, traditional methods often discard review text, which makes user and product latent dimensions difficult to interpret, since they ignore the very text that justifies a user's rating. In this paper, we aim to combine latent rating dimensions (such as those of latent-factor recommender systems) with latent review topics (such as those learned by topic models like LDA). Our approach has several advantages. Firstly, we obtain highly interpretable textual labels for latent rating dimensions, which helps us to justify' ratings with text. Secondly, our approach more accurately predicts product ratings by harnessing the information present in review text; this is especially true for new products and users, who may have too few ratings to model their latent factors, yet may still provide substantial information from the text of even a single review. Thirdly, our discovered topics can be used to facilitate other tasks such as automated genre discovery, and to identify useful and representative reviews. Product Community Question Answering (PCQA) provides useful information about products and their features (aspects) that may not be well addressed by product descriptions and reviews. We observe that a product's compatibility issues with other products are frequently discussed in PCQA and such issues are more frequently addressed in accessories, i.e., via a yes no question "Does this mouse work with windows 10?". In this paper, we address the problem of extracting compatible and incompatible products from yes no questions in PCQA. This problem can naturally have a two-stage framework: first, we perform Complementary Entity (product) Recognition (CER) on yes no questions; second, we identify the polarities of yes no answers to assign the complementary entities a compatibility label (compatible, incompatible or unknown). We leverage an existing unsupervised method for the first stage and a 3-class classifier by combining a distant PU-learning method (learning from positive and unlabeled examples) together with a binary classifier for the second stage. The benefit of using distant PU-learning is that it can help to expand more implicit yes no answers without using any human annotated data. We conduct experiments on 4 products to show that the proposed method is effective. Product reviews contain a lot of useful information about product features and customer opinions. One important product feature is the complementary entity (products) that may potentially work together with the reviewed product. Knowing complementary entities of the reviewed product is very important because customers want to buy compatible products and avoid incompatible ones. In this paper, we address the problem of Complementary Entity Recognition (CER). Since no existing method can solve this problem, we first propose a novel unsupervised method to utilize syntactic dependency paths to recognize complementary entities. Then we expand category-level domain knowledge about complementary entities using only a few general seed verbs on a large amount of unlabeled reviews. The domain knowledge helps the unsupervised method to adapt to different products and greatly improves the precision of the CER task. The advantage of the proposed method is that it does not require any labeled data for training. We conducted experiments on 7 popular products with about 1200 reviews in total to demonstrate that the proposed approach is effective. This paper makes a focused contribution to supervised aspect extraction. It shows that if the system has performed aspect extraction from many past domains and retained their results as knowledge, Conditional Random Fields (CRF) can leverage this knowledge in a lifelong learning manner to extract in a new domain markedly better than the traditional CRF without using this prior knowledge. The key innovation is that even after CRF training, the model can still improve its extraction with experiences in its applications. Extracting opinion targets is an important task in sentiment analysis on product reviews and complementary entities (products) are one important type of opinion targets that may work together with the reviewed product. In this paper, we address the problem of Complementary Entity Recognition (CER) as a supervised sequence labeling with the capability of expanding domain knowledge as key-value pairs from unlabeled reviews, by automatically learning and enhancing knowledge-based features. We use Conditional Random Field (CRF) as the base learner and augment CRF with knowledge-based features (called the Knowledge-based CRF or KCRF for short). We conduct experiments to show that KCRF effectively improves the performance of supervised CER task. Merchants selling products on the Web often ask their customers to review the products that they have purchased and the associated services. As e-commerce is becoming more and more popular, the number of customer reviews that a product receives grows rapidly. For a popular product, the number of reviews can be in hundreds or even thousands. This makes it difficult for a potential customer to read them to make an informed decision on whether to purchase the product. It also makes it difficult for the manufacturer of the product to keep track and to manage customer opinions. For the manufacturer, there are additional difficulties because many merchant sites may sell the same product and the manufacturer normally produces many kinds of products. In this research, we aim to mine and to summarize all the customer reviews of a product. This summarization task is different from traditional text summarization because we only mine the features of the product on which the customers have expressed their opinions and whether the opinions are positive or negative. We do not summarize the reviews by selecting a subset or rewrite some of the original sentences from the reviews to capture the main points as in the classic text summarization. Our task is performed in three steps: (1) mining product features that have been commented on by customers; (2) identifying opinion sentences in each review and deciding whether each opinion sentence is positive or negative; (3) summarizing the results. This paper proposes several novel techniques to perform these tasks. Our experimental results using reviews of a number of products sold online demonstrate the effectiveness of the techniques. Online reviews are often our first port of call when considering products and purchases online. When evaluating a potential purchase, we may have a specific query in mind, e.g. will this baby seat fit in the overhead compartment of a 747?' or will I like this album if I liked Taylor Swift's 1989?'. To answer such questions we must either wade through huge volumes of consumer reviews hoping to find one that is relevant, or otherwise pose our question directly to the community via a Q A system. In this paper we hope to fuse these two paradigms: given a large volume of previously answered queries about products, we hope to automatically learn whether a review of a product is relevant to a given query. We formulate this as a machine learning problem using a mixture-of-experts-type framework---here each review is an expert' that gets to vote on the response to a particular query; simultaneously we learn a relevance function such that relevant' reviews are those that vote correctly. At test time this learned relevance function allows us to surface reviews that are relevant to new queries on-demand. We evaluate our system, Moqa, on a novel corpus of 1.4 million questions (and answers) and 13 million reviews. We show quantitatively that it is effective at addressing both binary and open-ended queries, and qualitatively that it surfaces reviews that human evaluators consider to be relevant.  1. Introduction 2. The problem of sentiment analysis 3. Document sentiment classification 4. Sentence subjectivity and sentiment classification 5. Aspect sentiment classification 6. Aspect and entity extraction 7. Sentiment lexicon generation 8. Analysis of comparative opinions 9. Opinion summarization and search 10. Analysis of debates and comments 11. Mining intentions 12. Detecting fake or deceptive opinions 13. Quality of reviews.