This paper is concerned with the training of recurrent neural networks as goal-oriented dialog agents using reinforcement learning. Training such agents with policy gradients typically requires a large amount of samples. However, the collection of the required data in form of conversations between chat-bots and human agents is time-consuming and expensive. To mitigate this problem, we describe an efficient policy gradient method using positive memory retention, which significantly increases the sample-efficiency. We show that our method is 10 times more sample-efficient than policy gradients in extensive experiments on a new synthetic number guessing game. Moreover, in a real-word visual object discovery game, the proposed method is twice as sample-efficient as policy gradients and shows state-of-the-art performance.
 Recently, a number of authors have proposed treating dialogue systems as Markov decision processes (MDPs). However, the practical application of MDP algorithms to dialogue systems faces a number of severe technical challenges. We have built a general software tool (RLDS, for Reinforcement Learning for Dialogue Systems) based on the MDP framework, and have applied it to dialogue corpora gathered from two dialogue systems built at AT&T Labs. Our experiments demonstrate that RLDS holds promise as a tool for "browsing" and understanding correlations in complex, temporally dependent dialogue corpora. A pitcher's mound on, which a pitcher in the sport of Baseball stands while pitching the ball, is collapsible, and is made up of several wedge-shaped segments which are connected to a central hub in an easily releasable manner. The segments and the central hub are quite rigid yet are of a size and weight which makes them reasonably portable. The surface of the pitcher's mound can be such as to absorb impact when struck by a ball and to provide good footing for the pitcher. Recent neural models of dialogue generation offer great promise for generating responses for conversational agents, but tend to be shortsighted, predicting utterances one at a time while ignoring their influence on future outcomes. Modeling the future direction of a dialogue is crucial to generating coherent, interesting dialogues, a need which led traditional NLP models of dialogue to draw on reinforcement learning. In this paper, we show how to integrate these goals, applying deep reinforcement learning to model future reward in chatbot dialogue. The model simulates dialogues between two virtual agents, using policy gradient methods to reward sequences that display three useful conversational properties: informativity (non-repetitive turns), coherence, and ease of answering (related to forward-looking function). We evaluate our model on diversity, length as well as with human judges, showing that the proposed algorithm generates more interactive responses and manages to foster a more sustained conversation in dialogue simulation. This work marks a first step towards learning a neural conversational model based on the long-term success of dialogues. This paper presents a model for end-to-end learning of task-oriented dialog systems. The main component of the model is a recurrent neural network (an LSTM), which maps from raw dialog history directly to a distribution over system actions. The LSTM automatically infers a representation of dialog history, which relieves the system developer of much of the manual feature engineering of dialog state. In addition, the developer can provide software that expresses business rules and provides access to programmatic APIs, enabling the LSTM to take actions in the real world on behalf of the user. The LSTM can be optimized using supervised learning (SL), where a domain expert provides example dialogs which the LSTM should imitate; or using reinforcement learning (RL), where the system improves by interacting directly with end users. Experiments show that SL and RL are complementary: SL alone can derive a reasonable initial policy from a small number of training dialogs; and starting RL optimization with a policy trained with SL substantially accelerates the learning rate of RL. Learning goal-oriented dialogues by means of deep reinforcement learning has recently become a popular research topic. However, commonly used policy-based dialogue agents often end up focusing on simple utterances and suboptimal policies. To mitigate this problem, we propose a class of novel temperature-based extensions for policy gradient methods, which are referred to as Tempered Policy Gradients (TPGs). On a recent AI-testbed, i.e., the GuessWhat?! game, we achieve significant improvements with two innovations. The first one is an extension of the state-of-the-art solutions with Seq2Seq and Memory Network structures that leads to an improvement of 7 . The second one is the application of our newly developed TPG methods, which improves the performance additionally by around 5 and, even more importantly, helps produce more convincing utterances. In spoken dialogue systems, we aim to deploy artificial intelligence to build automated dialogue agents that can converse with humans. A part of this effort is the policy optimisation task, which attempts to find a policy describing how to respond to humans, in the form of a function taking the current state of the dialogue and returning the response of the system. In this paper, we investigate deep reinforcement learning approaches to solve this problem. Particular attention is given to actor-critic methods, off-policy reinforcement learning with experience replay, and various methods aimed at reducing the bias and variance of estimators. When combined, these methods result in the previously proposed ACER algorithm that gave competitive results in gaming environments. These environments however are fully observable and have a relatively small action set so in this paper we examine the application of ACER to dialogue policy optimisation. We show that this method beats the current state-of-the-art in deep learning approaches for spoken dialogue systems. This not only leads to a more sample efficient algorithm that can train faster, but also allows us to apply the algorithm in more difficult environments than before. We thus experiment with learning in a very large action space, which has two orders of magnitude more actions than previously considered. We find that ACER trains significantly faster than the current state-of-the-art.  Representing a dialog policy as a recurrent neural network (RNN) is attractive because it handles partial observability, infers a latent representation of state, and can be optimized with supervised learning (SL) or reinforcement learning (RL). For RL, a policy gradient approach is natural, but is sample inefficient. In this paper, we present 3 methods for reducing the number of dialogs required to optimize an RNN-based dialog policy with RL. The key idea is to maintain a second RNN which predicts the value of the current policy, and to apply experience replay to both networks. On two tasks, these methods reduce the number of dialogs episodes required by about a third, vs. standard policy gradient methods. We introduce the first goal-driven training for visual question answering and dialog agents. Specifically, we pose a cooperative 'image guessing' game between two agents -- Qbot and Abot -- who communicate in natural language dialog so that Qbot can select an unseen image from a lineup of images. We use deep reinforcement learning (RL) to learn the policies of these agents end-to-end -- from pixels to multi-agent multi-round dialog to game reward. We demonstrate two experimental results. First, as a 'sanity check' demonstration of pure RL (from scratch), we show results on a synthetic world, where the agents communicate in ungrounded vocabulary, i.e., symbols with no pre-specified meanings (X, Y, Z). We find that two bots invent their own communication protocol and start using certain symbols to ask answer about certain visual attributes (shape color style). Thus, we demonstrate the emergence of grounded language and communication among 'visual' dialog agents with no human supervision. Second, we conduct large-scale real-image experiments on the VisDial dataset, where we pretrain with supervised dialog data and show that the RL 'fine-tuned' agents significantly outperform SL agents. Interestingly, the RL Qbot learns to ask questions that Abot is good at, ultimately resulting in more informative dialog and a better team. Deep reinforcement learning (RL) methods have significant potential for dialogue policy optimisation. However, they suffer from a poor performance in the early stages of learning. This is especially problematic for on-line learning with real users. Two approaches are introduced to tackle this problem. Firstly, to speed up the learning process, two sample-efficient neural networks algorithms: trust region actor-critic with experience replay (TRACER) and episodic natural actor-critic with experience replay (eNACER) are presented. For TRACER, the trust region helps to control the learning step size and avoid catastrophic model changes. For eNACER, the natural gradient identifies the steepest ascent direction in policy space to speed up the convergence. Both models employ off-policy learning with experience replay to improve sample-efficiency. Secondly, to mitigate the cold start issue, a corpus of demonstration data is utilised to pre-train the models prior to on-line reinforcement learning. Combining these two approaches, we demonstrate a practical approach to learn deep RL-based dialogue policies and demonstrate their effectiveness in a task-oriented information seeking domain. This paper presents an end-to-end framework for task-oriented dialog systems using a variant of Deep Recurrent Q-Networks (DRQN). The model is able to interface with a relational database and jointly learn policies for both language understanding and dialog strategy. Moreover, we propose a hybrid algorithm that combines the strength of reinforcement learning and supervised learning to achieve faster learning speed. We evaluated the proposed model on a 20 Question Game conversational game simulator. Results show that the proposed method outperforms the modular-based baseline and learns a distributed representation of the latent dialog state. Dialog management can be seen as a solution to two specific problems: (1) providing a coherent overall structure to interaction that extends beyond the single turn, (2) correctly manage mixed-initiative interaction, allowing users to guide interaction as per their (not necessarily explicitly shared) goals while allowing the system to guide interaction towards successful completion. We propose a dialog management architecture based on the following elements: handlers that manage interaction focussed on tightly coupled sets of information, a product that reflects mutually agreed-upon information and an agenda that orders the topics relevant to task completion. One of the major drawbacks of modularized task-completion dialogue systems is that each module is trained individually, which presents several challenges. For example, downstream modules are affected by earlier modules, and the performance of the entire system is not robust to the accumulated errors. This paper presents a novel end-to-end learning framework for task-completion dialogue systems to tackle such issues. Our neural dialogue system can directly interact with a structured database to assist users in accessing information and accomplishing certain tasks. The reinforcement learning based dialogue manager offers robust capabilities to handle noises caused by other components of the dialogue system. Our experiments in a movie-ticket booking domain show that our end-to-end system not only outperforms modularized dialogue system baselines for both objective and subjective evaluation, but also is robust to noises as demonstrated by several systematic experiments with different error granularity and rates specific to the language understanding module. Learning goal-oriented dialogues by means of deep reinforcement learning has recently become a popular research topic. However, training text-generating agents efficiently is still a considerable challenge. Commonly used policy-based dialogue agents often end up focusing on simple utterances and suboptimal policies. To mitigate this problem, we propose a class of novel temperature-based extensions for policy gradient methods, which are referred to as Tempered Policy Gradients (TPGs). These methods encourage exploration with different temperature control strategies. We derive three variations of the TPGs and show their superior performance on a recently published AI-testbed, i.e., the GuessWhat?! game. On the testbed, we achieve significant improvements with two innovations. The first one is an extension of the state-of-the-art solutions with Seq2Seq and Memory Network structures that leads to an improvement of 9 . The second one is the application of our newly developed TPG methods, which improves the performance additionally by around 5 and, even more importantly, helps produce more convincing utterances. TPG can easily be applied to any goal-oriented dialogue systems. This paper proposes KB-InfoBot -- a multi-turn dialogue agent which helps users search Knowledge Bases (KBs) without composing complicated queries. Such goal-oriented dialogue agents typically need to interact with an external database to access real-world knowledge. Previous systems achieved this by issuing a symbolic query to the KB to retrieve entries based on their attributes. However, such symbolic operations break the differentiability of the system and prevent end-to-end training of neural dialogue agents. In this paper, we address this limitation by replacing symbolic queries with an induced "soft" posterior distribution over the KB that indicates which entities the user is interested in. Integrating the soft retrieval process with a reinforcement learner leads to higher task success rate and reward in both simulations and against real users. We also present a fully neural end-to-end agent, trained entirely from user feedback, and discuss its application towards personalized dialogue agents. The source code is available at this https URL When rewards are sparse and action spaces large, Q-learning with @math -greedy exploration can be inefficient. This poses problems for otherwise promising applications such as task-oriented dialogue systems, where the primary reward signal, indicating successful completion of a task, requires a complex sequence of appropriate actions. Under these circumstances, a randomly exploring agent might never stumble upon a successful outcome in reasonable time. We present two techniques that significantly improve the efficiency of exploration for deep Q-learning agents in dialogue systems. First, we introduce an exploration technique based on Thompson sampling, drawing Monte Carlo samples from a Bayes-by-backprop neural network, demonstrating marked improvement over common approaches such as @math -greedy and Boltzmann exploration. Second, we show that spiking the replay buffer with experiences from a small number of successful episodes, as are easy to harvest for dialogue tasks, can make Q-learning feasible when it might otherwise fail. 