LAURENS MBATHA
As I am saying, if he refuses there is nothing that one, actually, can do except to call the member in and talk to the member again to explain the importance of that type of exercise or operation to execute.  It normally starts from a level where we explain it to the member and when the member understood it then he executes it, but it is not a situation where you just come and it goes off.  The first experience, yes, it is different, it is where, actually, you do a lot of talking, a lot of explanations, but with the continuation of the process, it was not the first one.  So, already it was something that the member was use to.