CHAIRPERSON
Order, please.  Mama, we do not have words that we could say to you to console you, but you are among friends here - people who sympathise with you, even if there isn't much that we can do - to say, that can ease your pain.  We are going to try to follow up on those indications you've given to us so that we can establish what happened, and then we'll explain to you.  May God be