MR PRINSLOO
And then, further on, on page 7, at the bottom, 14:40 on the 13th of April, she starts with a request and it's said on the next page, on page 8
"Tried to calm her down, she was hysterical and said if she could not contact Human, she was going to bang her head against the wall."
And it continues like that.   And that was ...(intervention).