The Program Management team is looking for a highly motivated, self- directed individual, committed to achieving business goals. This role calls for an individual, who possesses strong interpersonal skills, has the ability to set expectations and drives stakeholder management The Portfolio Lead will virtually lead a team that has the responsibility to deliver new service requests for high level customer. Under the direction of the Portfolio Lead the team will work together with the account team, Technical consultants, Sales Engineers and Lifecycle Engineers to translate project requests into formal quotations.
The role requires that the Portfolio Lead takes ownership of the projects delivery as well as acts as escalation point for all project related matters. Having theability to lead and navigate across departments while developing and maintaining relationships that will help drive initiatives forward. Accountability for executive communications and conversation continuance to drive multiple internal business partners towards a common goal.Making recommendations on dialog topics, experiential learning and process efficiencies. Creatingaction plans to be carried out by internal and external business partners, managing key milestones to completion. The individual will be responsible for aligning cross-functional leaders on communications purpose and consistency across the business.
Managing the relationship with the customer.
Developing & maintaining an understanding of Customer future plans.
Developing Project request process & optimize it.
Develop automation of project request process.
Work with development team in maintaining & developing Customer reports.
Act as escalation point to ensure project requests are delivered within SLO.
Forecast Project Management Resource Requirements.
Work with PMO to ensure Professional services are billed.
Ensure weekly customer reports are issued on time.
Work with project team to ensure updates are made in timely manner for weekly reports.
Responsible for resource allocation to Project requests.
Develop & Maintain Project Management task list & process.
The Program Management position seeks a highly motivated, self-directed individual committed to achieving business outcomes. This role calls for an individual who possesses strong interpersonal skills, has the ability to set expectations and drives stakeholder management. The individual must have strong program and project management skills. This position calls for leveraging data and insights for storytelling.
Experience in Program Management (Product Management, Project Management, Product Strategy, Lifecycle Management, Product Rationalization and Scheduling).
Strong collaboration skills, excellent written and verbal communications to clearly and regularly communicate status, issues and risks to executive stakeholders.
Experience managing/working with large cross-functional teams.
Ability to quickly resolve complex problems and identify, develop and quantify any required corrective action to keep program schedules on track.