Hi,   Thank you for your message. Ideally, an email will be sent if the order is eligible for promo card. I recommend you reach out to our gift card team at Email support[NAME].com or call (888) 346-1443. They have asked the customers to reach out to them directly due to security reasons.   Thanks, Vanitha
I have been dealing with this issue for 2 months now and am the end of my patience.  On 17 June I decided to buy a new laptop.  A major factor was the $150 visa card I was going to get back.  To date I have contacted Dell by phone and email 30 times.  No one has been able to help me, although everyone agrees that my claim has been validated and that the link has been emailed to me (it has not). Here is how the "system" works from what I can piece together: 1. You buy your Laptop from Dell, being promised a promotional visa card 2.  File a claim with a contracted company who does claim fulfillment 3.  Once validated, company sends it to yet another contractor who sends you the Visa Link None of these companies share any info with each other and you need to peel the layers of this system like an onion.  I now have claims escalated at both Dell and Visa Cashback, but am unable to crack the code to get to someone in the company who actually sends out the email with the link, and they are the only ones that know what is going on. I have been told that the email was already sent and to "check my junk folder".  There is nothing there.  I have asked several times for the date the email was sent, the subject line of the email, and the email address it was sent to so that I can confirm the 3rd company is sending to the correct email address and then contact my ISP to look for the email. I have been asking for this info for 3 weeks now and they are unable to provide it, which leads me to have serious doubts that they are telling the truth about this matter.  How can they tell me the email was sent but not know when, to what email, and the subject line?  This is ridiculous and likely a blatant lie.  There are others in this forum who are complaining about the same problem, and that is just those who have taken the time to write about it.  I suspect that this is just the tip of the iceberg.  As I am having difficulty posting everything into this box I will post the timeline in replies to this message.
Failed Visa Promo Prepaid Card fiasco with no end in sight