Status update, Dell-Cares helped set up an exchange. 
Hi there.  I received my XPS 13 Plus on 6/23 and was running into issues when watching any sort of video after a minute or two where the OS would seem to freeze for about 30 seconds or so over and over again until exiting said video.  I ended up running Dell Support Assist and it would fail 5 out of 6 times on the video card which is, of course, integrated video.  What's interesting is running a full test in the BIOS everything would pass.   After running the test, Support Assist allowed me to create a service request and they ended up scheduling a technician to come out yesterday with a replacement motherboard.  The technician showed up and stated that the screws were too tight on the motherboard and seemed to be stripped so he couldn't help out.  He proceeded to call Dell tech support and they are now sending me an empty FedEx box that I believe is coming later today to send in the laptop to Dell.  They stated it may take 8-10 business days after they receive it and fix the issue(s).   My question is if this is typical or did I just have bad luck here on both fronts?  I'm a bit concerned if there will be additional issues even after getting the laptop back and going back and forth.  I did ask for a replacement instead at one point, but they had stated I wouldn't be able to get that until like middle of August which I didn't want to do.  I also was a bit confused as to why replacing the motherboard would possibly fix this particular issue.  Apologies for the novel here.  Just wanted to be sure I was including everything up until now.  Thanks for reading and any responses.
XPS 13 Plus 9320 Issues