Dell have been amazing with this query. The items were found and delivered within 48 hours.  I am so impressed with the service following the posting of this problem. Thank you
I ordered 4 items off Dell on 22/11/22 with a delivery date of 5th December. Having made 18 calls and 12 emails, we still have no idea where our items are or when they will be delivered. The family agreed to all club together this year to buy my son a PC and it is highly unlikely to arrive in time for Christmas. The customer service is beyond poor. I must have been promised a dozen times that someone will call back or look into this issued and I have never received  one call back  I worry about putting something onto this forum for someone from Dell  to tell me that they will ‘look into it’. How do I complain (in writing to a person), please don’t ask me to make another phone call. Thank you 
Non delivery