We have requested you on private message to allow us 2-3 business days as the team does not work on weekends.   The customer service team will get back to you with the update. I am also following on this case & will keep you posted once we have the updates.      
I completed all the necessary requirements to receive a promotional gift card for a recent laptop purchase and still have not received this by email. I was told to check my spam and junk folders but do not see that it has been sent. I am not getting results from the promo team so I would love an update. I specifically purchased this laptop because of the gift card option otherwise I would have gone to Amazon. 
Dell Promotional Support Team - Dell gift card promo