Update = After completing troubleshooting, a DELL-Cares agent setup a system exchange.
I have returned my laptop over a month ago for a defective hinge. I call and message multiple times and have been lied to told the part would be in on multiple dates and it was not, then was told the part was in and it would be returned to me by Friday but am now being told the part is not in again. Been told multiple times they will escalate the issue but nothing changes just more lies and refusal to get me in contact with anyone who can help. Not sure why they would do this but it feels like Dell just stole my laptop.
Costomer servis is poor.