Update = After verifying ownership and completing troubleshooting, a DELL-Cares agent setup service. Read the Consumer Terms of Sale (which you agreed to when purchasing) section, "Receiving Warranty or Service Support".[IMAGE]
I had purchased thd product on 28 november. I started using the laptop from 15 december onwards. When I first contacted customer care they did some switch on and offs directly using power on and off buttons. The pc stopped working and I called lm 26 december. I asked them for a system replacement since i was doing my intern search and could not have dealt with this situation. The support told me they cant guarantee a system since it was out of 30 day period(idk how??).. They replaced the parts which was bent( in dell box). The next day thd speakers and bluetooth stopped working and while running some diagnostics, the pc stopped working and booting.  I contacted customer care and they were like okay we will give you a new system. But what about my data? Dell is like we dont care about that we can either replace parts or we can either give you a new pc. We are not responsible for your data. This is ridiculous since this is not something i was supposed to deal with first of all and it was not my faut. The technician made a mistake. The customer care executive was extremely rude and told me to just take a decision amd refused to deal with it. This is just not done. I will never recommend anyone to buy a dell laptop anymore. Ridiculous experie nce. Ridiculous. The amount of time I wasted behind this issue was insane. Cant  be doing this during my intern. They said they will give me an update in 3 days. I am honestly not happy with the service. Horrible
horrible experience, warranty, my data