Update = After verifying ownership and completing troubleshooting, a DELL agent setup a like for like system exchange.
Without doubt, dealing with Dell tech support, leaves me wanting to  Code of Conduct policy which you agreed to when joining. DELL-Admin> . The frustration of having to hear the same platitudes being read off a pre-prepared script time and again is unbearable. My 6 month old Vostro laptop was completely dead when I came to turn it on again, despite using it all day. Tried different power supplies just in case. It was just dead. Then came the nightmare that is Dell support.Contacted Dell February 10. After a few things on the phone the unit was supposed to be picked up the following Monday by UPS. After numerous calls the original work order was cancelled on February 22 and a new one started. I then took the laptop to a UPS dropoff point myself. Tech support could not recreate the problem, apparently. They returned it to me March 15. It did indeed turn on. This morning March 16 the laptop is completely dead. Now going through the whole shambles of a process again. All the same same platitudes. I knew I should have never purchased a Dell product. When I started in my current job we had Dell servers and around 500 Dell desktops. The best thing I ever did was dump the lot within weeks of starting the job. Believe me I am massively kicking myself for buying the laptop.
Vostro laptop, worse experience ever