I got the laptop.You just have to call the customer care and tell em the transaction number and they ll let you know the status.Then they ll send you an email about the payment confirmation and ask you about the order details and stuff and you ll eventually receive the order acknowledgment.
I ordered a dell vostro 3590 today.I paid using netbanking the amount was debited from my account but there was some error in redirecting to dell's website.I haven't received any emails from dell confirming the order.I checked my dell's account and it's not seen in my orders as well.If you can't provide proper service then shut down your online stores.Don't play with my money.I want you to either refund my money or send me the product,order confirmation at the earliest .I read that so many people encountered the same issue and you say some lame **bleep** all the time.I want this issue to be resolved ASAP. . 
Amount deducted but order not placed,