Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.   Update - Dell OS Recovery Tool was used to resolve this. 
I was able to create this but when I try to use it the OS is in an Asian language, it's also Win 11 Pro and my system is Home. My gut feeling on this is that the original owner spoke a different language and when I purchased it from Dell Outlet the image wasn't corrected to the new OS. Any help would be appreciated. Thanks Bryan
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