Hi Eric, I've checked the article's audience level and it seems to okay to share it. Let me share it with you and the community but I have to say I don't have practice with it. There for still good to reach tech support.   FTP Temp User = NAqAU6YgBP FTP Temp User Password = 751o77He37 [URL]
anyone facing this issue before ? upgrade from Gateway version5.00.05.10 and always facing failed
Update failed. Something went wrong while upgrading this gateway to latest 
version 5.12.00