Hi frozenspider, Thanks for posting in the forum. I apologize that your funds haven't been released yet. Typically here in the USA they release them within 24 to 48 hours.  I'm not sure what the policy is on international cards.  If it's been awhile since your order cancelled, then please contact your bank and Visa to determine your next course of action. If you need additional assistance, please contact me privately.  Thanks. Regards,Robert
Hi, At Jan 19, I tried to make a purchase of Dell Inspirion 15 7000 series laptop. The problem is, while the shipping address was in US, I myself live outside of US and tried to make a payment using international Visa card, while (as I later understood) Dell only accepts US-specific Visa cards. Soon I was contacted by order verification department via email with a request to call them to clarify some credit card details. However, I couldn't do that - making international phone call isn't cheap. I tried to contact Dell via email, but that failed - Dell.com site is pure cancer, contacting support via email form has order number as a required field, but for some reason it reported my order number as "invalid" and didn't let me through; and for even better UX, there is no free-form submission or plain email at all. Anyway, after a few notices my order got cancelled, and I agreed with that. However, money I initially paid for the laptop were missing. I went to bank and they said that this sum is on hold/frozen/locked/whatever-is-the-correct-term by Dell. I have tried to contact Dell via phone (using Skype) ever since. So far all I got is many hours of empty talking, even more hours of waiting, lots and lots of different department phone numbers to call and total misunderstanding from anyone I spoke to. I do understand now that trying to pay wih non-US Visa card was a mistake (***, before that I didn't even know there's a difference!), but can I PLEASE at least get MY money back so that I can cut contacts with Dell forever for good?
Order cancelled, money still on hold