Update: Dell finally called an placed a new order matching the price. Very happy.
Hello. I have nowhere else to turn to after having tried ordering a Dell S2240T monitor on Black Friday, November 29th, 2013. I hope to finally resolve the situation. My story is as follows:Friday, November 29th, 2013 11pm: I ordered the Dell S2240T. I immediately receive an acknowledgement email from Dell for my order. IT DOES NOT CONTAIN AN ORDER OR CUSTOMER NUMBER. Instead, it says I should expect another email with this information. This email never arrived. Friday, November 29th, 2013 11:50pm: (name available)[NAME].com emails me to say there was a problem with my paypal payment and that the order is PENDING the confirmation of my credit card. I e-mail him immediately. I also CC: (name available)[NAME].com, his supervisor and (name available)[NAME].com, his supervisor). Neither of them responded. All three state their work hours as 9am-6pm Mon-Fri. How could this email be sent then? Why didn't they respond? Saturday, November 30th, 2013: I also begin talking to [NAME] on Twitter for help. They tell me to wait until Monday when office hours open. I try emailing the three people above again. Still no responses. Sunday, December 1st, 2013: I try emailing Dell again. Still no answers. I wait. Monday, December 2nd, 2013: [NAME] suggests I call Customer Care at 1-800-847-4096. I do. They tell me they can't help and that I should go to Dell.ca/chat for help. I do. Chat tells me they will try to make a new order matching the price I paid. A manager should call me. No call ever came. Tuesday, December 3rd, 2013: Still no calls. Still no emails. At 9 pm I come to Dell Chat. Mary M tells me she will get her manager to call me within 30 minutes. IMMEDIATELY after this, I receive an email from Dell stating my order placed on Friday was cancelled for "no customer response". The cancellation email also does not contain an order or customer number. I come back to Dell chat to speak to Janu J who tells me he will forward this to the product specialists for review and that he should get back to me in 1 hour. It is now 10:16pm. No manager ever called me back. I have proof of all emails, twitter conversations and chat transcipts that demonstrate that I did respond, My order was cancelled because of Dell's incompetence. All I ask, from the beginning, is that the sale price of my order of $219.99 be honored as I NEVER cancelled it and the reason given is FALSE.
Absolutely Horrible Treatment! Order Still Unresolved!