Hope you are doing fine. We have replied to your private message with the dispatch details.  A new system replacement has been approved.     
I purchased an XPS 15 after my laptop was stolen in Barcelona. As I was travelling through London, I ordered a laptop online to be sent to a friend of mine living in London. I have been dealing with Dell since the 25th October about an alleged completed delivery on 24th October. As soon as I found out, I called both the courier and Dell who launched a trace. I was promised 48 hours from Monday that I would have confirmation of either a re-delivery or a re-shipment of a new laptop. On Wednesday I was told another 24 hours. On Thursday I was told another day. On Friday I was promised a final answer. At Friday 9am, I was told until 12pm. At 12pm I was told another hour. Now I have to wait until Monday for potentially more delaying tactics. I obliged the entire way with police reports, more information and even offered to provide additional identification to prove that I am not trying to fraud them of an additional laptop. The carrier advised them that the package was given to a white male when CLEARLY the name was an Asian name with a name that's not real (MRSS was the name it was received by). In addition, they sent a photo of where the driver sent it to and was in the wrong postcode and wrong building. This is as black and white as it gets in terms of evidence.  Yet, clearly Dell like to drag their customers through the mud and make them sit through a weekend with angst giving their third party couriers multiple opportunities to falsify or deny that they had incorrectly delivered the package. Can anyone explain to me why I hear lie after lie from Dell support who are based in India and have no idea other than to follow a script? This is beyond a waste of time and I hope someone higher up in Dell is reading this. Your customer care is infuriating and the key decision makers are faceless with no one who is willing to speak to the customer beyond the supervisors who are simply robots. 
Dell + Syncreon/DHL Misdelivery in London