As someone who implemented EMC products for Dell for a few years, i can say that i have seen this a few times.   Your best bet is to contact your Dell Project Manager and they are required to walk you thru getting your hardware registered on powerlink so you have access.  Now just because it is registered doesn't mean you will have full powerlink access.  You will most likely have Customer access while others have partner access.  Some of the links and software you see on the forums are to stuff that needs partner access and that might be why you cant access it.  As for the comment about not going thru Dell to get your equipment, that is your opinion.  I have been working directly with EMC for the last 8 months after doing support with Dell support for 4+ years and i can say from  personal experience, that i like Dell support better.  For instance,  if i call in a issue, i don't get off the phone till it is resolved.  If i call in a Sev1 ticket with EMC right now,  i have to wait to be called back.  if it is a Sev2 or higher, i am waiting on average 5+ hours for someone to respond.  It is not their support personnel since the guys that i talk to are very knowledgeable in what they do.  the problem is with the procedures they have and they way they keep the customer informed.  For example,  i opened a ticket last Monday for a bad harddrive to be replaced.  That ticket then sat for 4 days doing nothing.  when i called about it, i found out that they had closed my ticket because it was a duplicate(dailhome was first) and had opened another but didn't bother to tell me.  during those 4 days that they were working the other ticket, they put the wrong address for the part in it.  when CE went out, he couldn't find the site and so the ticket just sat there with a entry in the notes that the address was wrong...   This is a Premier 4 hour customer.  I still have tickets taht i requested to be closed weeks ago that are not closed.  It is just attention to detail.  Dont get me wrong, i LOVE their products.  Just not to happy about the support.  Sorry for the rant
 I am unable to register our arrays and get full access as though we purchased them from EMC. Because we purchased them through Dell I am blocked in some software and links posted. Is there some way around this?
CX4 and CX500