Hi Ashley, Dell Community no longer does one-on-one free malware removal. However, my suggestion is to post the required DDS logs on the Malware Removal Forum at SpywareHammer and have the staff trained in malware removal walk you through the diagnostic logs and a cleanup. They do not use remote access but will advise you step-by-step on what you can do. Please do not attempt to run any additional scans, install software, or use any other tools until an analyst can advise you on the next step. Please use the same username there as you have here. Help is free, but you will need to register there and follow the posting instructions. I will contact them to approve your registration soon after you register. Please remember to click on the link that you receive in your registration email to confirm. The instructions on their Malware Removal Forum will inform you of where to download DDS and how to run a scan to post the output information. If you are unable to run the scan, please let your helper know that. In addition, there are other options listed at the top of the this forum. Some are free; some require a fee. Please use only one resource. It can be counter-productive to have too many people trying to help. Good luck! :emotion-1:
I purchased my Dell Laptop 4 months ago. It came with McAfee Virus protection. Lastmonth I had malware on my computer. After looking into the errors I noticed that my Windows Firewall was turned off. Windows would not allow me to turn on the firewall due to McAfee - McAfee was unable to detect or delete the multiple trojans I had on my computer. I installed Microsoft Security Essentials and was able to get my computer cleaned of all viruss'. I uninstalled McAfee in order to get my windows firewall back on. I was unable to do so. My firewall is still shut off. NOW I have Ransomware on my computer that I cannot delete. - Trojan tobfy.a - a very nasty one. I have exausted all my searches, knowing I need to delete the malware/ransomeware from my computer before I can even try and turn on my firewall. I have also restored my system and was still unable to remove the virus. I need some help... and I do not want to read about PAYING for something the virus scanner I WAS paying for should of fixed!  System - Windows 7 64Bit  Please someone help me clear this up
Windows Firewall & Ransomware