Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Dear Dell customer care representative, I have purchased Inspiron 15 3515 through Dell online store on January 12, 2022. I have taken every care to keep my laptop safe. But yesterday, April 4, 2022, when I attempt to close the laptop normally after use, the hinges that connects screen and base of the laptop was damaged with out my fault and as a result the screen was detached from the top cover and I am unable to open it again. I was very much disappointed and literally in shock with this as it is just less than 3 months since my purchase that to from a renowned company Dell on its official online store.  I immediately searched the Dell community and noticed that same issue was faced by some other people and it is due to design problem. I also found that, it is no use to contact official Dell service center for repair as previous attempts by Dell customers noted that, they can't get the issue resolved with the service center people as the issue a design problem and they are helpless.  It is a serious block in the customer confidence and request you to help me to resolve the issue at the earliest. Thank you
Inspiron 15 3515, hinges broken and screen detached