This is now resolved I have just spoken with Advanced Resolution Office.
I have had some issues and had to contact the Advanced Resolution Team. Let me explain this I only use email, chat or social media. The reason is because of the Language no offense to anyone but I cannot understand them and I have had problems getting them to understand me. I tell them something and the response is something has nothing to do with what I said and is different as night and day. That is why it is easier and less stressful for me to use email or some forum of text. OK now that is explained I have been in contact with someone from the Advanced Resolution Team.  It seems they give me the run around and are rude. This person emails and has in his email when replying reply to all. That is what I am doing but he is telling me to stop but he has it in his email to hit "reply all" I got my issue resolved except one thing. I have no option on my support page for email. I have paid to extend the warranty and I used to have that option and now I don't. The Response from the Agent at the Advanced Resolution Office was to use phone or chat. He would not explain why there was no option to use email. I have asked but cannot get a answer from him. My question is how can I contact a supervisor that can better assist me?  He tells me not to contact anyone but him because he is the resolver. But he is giving me the run around.
Support from Advanced Resolution Team