Hi, hope you are doing well. This is a follow up message. We would like to inform you that the service is in progress.
I bought a VOSTRO laptop last December. Since then I have had the motherboard replaced. I have made several call to customer service for other issues mostly with the laptop not starting up properly or not starting up at all. Most of the time the technicians where able to solve my problem over the phone and were very helpful. I took notes of all the key combinations that they used for future reference, One exception was a technician that wanted me to return the laptop so they could try to duplicate the problem I never sent it back as the laptop performed perfectly after another technician led me through a fix. Earlier this month I started to get Microsoft blue screen of death messages. It was determined by a technician that I needed to replace the motherboard and the SSD. I winter in Arizona and this repair was to be completed by the time I returned to Canada. It didn't happen. So now I have transferred the ownership to Canada and the repair has been initiated. Today I get an email telling me that the parts are on back order and that I will be contacted when they come in. So now I have been without my laptop for close to a month with no sign of when it will be repaired . My wife says they should give me back my money since this laptop is obviously a lemon. At least they should just sent me a new one. Since DELL doesn't seem to have a complaint department other than this forum that I accidently found I guess this is the only place I could vent my frustration.
Frustrated with VOSTRO purchase