To reset the IP address of AX4, you can try  1. Establish a PPP connection with serial cable. Refer to [URL] or [URL]#574428 (for Win7 laptop)  2. The initialization utility Follow the setps in its Help manual. Resetting the security settings will not affect the storage configurations. [IMAGE]  Note Applies to AX4-5  series storage systems only. 1 Press the white button to the far right of the power  button/LED on either SP. The amber SP fault LED lights to acknowledge  the press. This puts the storage system into a special  state that provides 15 minutes for you reset the storage system's  security credentials. The 15 minute window stays active until one of the following  is true 2 Wait approximately 2 minutes to Log into the storage  system through either SP.  You  do not need a username/password during this 15 minute time span or you  can log in normally. 3 Once logged in, create or modify  user  accounts. 4 Log in to the storage system using the new username/password  credentials.  I'm afraid you have to ask someon in your remote site to help you to do this.
I got an AX4 at a remote site that got configured by someone else a while back and I cannot access the management interface. By using the initialization utility on a server local to that subnet, I was able to find out that the gateway and subnet mask are incorrectly configured. Is there a way to fix this without re-initializing the array. I cannot access the management interface to fix it. Can this be done through the service port (mini-db9) ?  Thanks.
Changing AX4-5i IP network config without re-initializing.