Hi Phil, Thank you for your message.It encouraged me to keep testing it. Unfortunately, I haven't received any word from BitDefender support, although I have a premium license. Their support team as not good as Dell support team. However, after reading your message I tried a different approach, I installed Support Assist after installing BitDefender and that's it. The scanning hardware and all features are working as intended. I suppose, installing Bitdefender after Supportassist might have blocked some sort of file, so I did the opposite.   Kind regards, Pedro Elias
DSA Hardware Scan is not working. Environ: XPS15 9560 running W10 Pro build 19041.746DSA v.3.8.0.108 Symptoms: Attempt 1 - 2 secs to 100% but reports did not run.Attempt 2 - 2 secs to 100% but reports did not run.Attempt 3 - Stays at 0% but I timed out after 30 mins. Fixes attempted: Running MalwareBytes Premium 4.3.0.98 (up to date) so added folders and file to 'allow list':C:\Program Files (x86)\Dell\SupportAssistAgentC:\Program Files\Dell\SupportAssistAgentC:\ProgramData\Dell\SARemediationC:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.7240.285\DSAPI.exeWaited 5 mins, retried DSA, no change. Terminated MalwareBytes, waited 5 minutes, retried DSA, no change. Verified Dell Hardware Support / DSAPI.exe service running, restarted DSAPI.exe, retried DSA, no change. Running McAfee AV. Disabled, retried DSA, no change. What else can I try to get the Hardware Scan to function correctly? Thanks in advance to anyone who can shed some light on the frustration.       C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.7240.285
Another mysterious case of Support Assist - Hardware Scan not working