TinaMM, Please contact local technician for data backup. Update = After verifying ownership and completing troubleshooting, a DELL-Cares agent setup service.
3 tech’s later and it started from doing Bios update, and inserting an Alienware headset to usb usb driver reads code 43. And I get told to uninstall windows 10 and that if it doesn’t work no Warranty! Not even a yr old!!  
Error code 43