Update= Resolved-the ownership transfer has been completed successfully.
I have been trying to transfer the ownership of my XPS 9510 15 to my name, which I have bought in E-bay that came with original receipt from Dell from the previous owner. It's been more than 2 weeks now since I sent the application to  Dell and until now I had not yet get any confirmation from Dell about the transfer of ownership. What could be hindering the transfer? Is there any other way to successfully transfer it to my name? thank you for your help.
XPS 15 Ownership transfer