My order has been cancelled. I wish you all the best. I will not be ordering through Dell.
I placed my order with Alienware Aurora R12 on Oct 9. The order was confirmed on the same day. The original date of delivery was Dec 9. Since the confirmation date I have received two notices of delay. First to Jan and then to Feb 16. Both times the email stated parts shortages. I understand there are shortages, especially in the electronics industry. I was content to wait for my product so long as I was informed of the status. Now, though, my order page is no longer being updated. It still shows a delivery date of Feb 16, 2022. I need to understand what my order status is. If part shortages are a problem, is there a substitution I could make to speed up the order? Not having information is not acceptable. Why am I not getting an updated status? I checked on the lead time of a new order. I thought potentially I could cancel my order and order another version. I put in my exact configuration I order previously to see what lead time a new order was listed as and found the estimated lead time for a new order was only four weeks. How can a new order have only a four-week lead time if my order is over 4 months old? Thank you!
Alienware Order Delayed and No Updates