Status update, Service was set up through Dell-Cares to fix the system. 
Has anybody else had issues regarding customer service? I bought a laptop in September of 2021 that recently broke due to what I believe are faulty/poorly made hinges. I have tried to contact Dell support for two weeks now and I have not received a single reply to any of my messages. Is there an email address I could message that might be of more use?
No Customer Service