I have reviewed the case , and from what I can tell it looks like the replacement system arrived and the previous system is getting picked up. I apologize for the inconvenience with this, and if for some reason this is not correct please let me know. 
Dell is sending me a replacement for a defective computer -- yay!!! Although the rep read out the correct delivery address to me during our call, for some reason, it was delivered to an address half-way across the country on 9/2. I learned this when I got a notice of delivery and saw the incorrect address. I contacted Dell within minutes and fortunately, FedEx realized that I did not reside at that address and collected the package. Understandably, FedEx could only take rerouting instructions from the shipper. Despite speaking with several Dell reps who assured me they would process the change, this was never done and after holding the computer for a week, FedEx returned it to the shipper.Dell advised me that since Tech Support requested the replacement, that is the only department who can resolve the issue. Further, now that the replacement has been returned to Dell, I am told I have to cancel the original replacement order and arrange for a second replacement.      On 9/9, I spoke with a Tech Support rep to do this and was assured that I would get an email confirmation of the new replacement order shortly. I never received such an email.    In the meantime, Tech Support reached out to me to ask me to return the defective computer. I responded on 9/12 to explain the situation and the rep said he was going to look into it. It's more than 48 hours later and I haven't heard a peep. FedEx tracking shows that the original replacement was returned to Dell yesterday. So the good news is that no one stole it and you have it in custody, but I still need to arrange for a second replacement. Every time I connect with your very nice reps, I am assured that all is in order, and then there is silence. At this point, I would like to have this escalated to a supervisor who will take ownership of the issue and ensure that it is resolved. Thank you!
Serious delivery issue, cannot get anyone to help resolve this