Hi Blk..., Thanks for posting. Apologizes for the ordering experience you've had so far.  Unfortunately if the order doesn't pass credit verification, it will cancel.  One of the easiest ways to pass verification is to let your bank know you are getting ready to put a large charge on it.  Sometimes even though a bank will acknowledge the charge, they may decline it due to being over the daily limit.  Additionally, the funds are not actually taken from your account when ordering, but are reserved by Dell for when the computer actually ships, then it's withdrawn. At this point the only alternative would be to alert your bank that a large purchase will be coming through, then place another order.  Be sure your credit card information is all up to date and matches your order. If you need additional assistance, please contact me privately. Regards,Robert
I ordered a laptop a week ago, and when I checked my order status a couple of days later it showed as canceled. I called and talked to like 7 different people, spending an hour on the phone. One of them said my credit card raised some fraud alert, but we never received any notification from our bank and the credit card works fine everywhere else. The bank also lists the credit card transaction as pending, which means the bank accepted the initial charge as valid. The last person I talked to was supposed to be the credit card person, and he said that an email would be sent when the order went through. However, the status on the order is still canceled. I sent Dell an email about this from outside the support system (because the website's support system won't let me send a support request with the Dell purchase ID that was sent in my initial order), but I've heard nothing back. The personnel in the call center seem to have utterly no interest in selling me a computer. It's completely baffling to me. I can find no way to contact someone who will actually do something to sell me a computer. At this point I'm giving up on Dell, and am leaving this post in the vain hope that someone on the US end of things will look at the mountain of similar complaints and realize that they have a very serious problem. I guess this is what happens when a company offshores its sales support system to contractors who have no vested interest in Dell staying in business.
Cannot Place Order