I see a cancellation request has been put in. We will write to you once the cancellation is successful.
I ordered my PC in October and waited patiently for it to hit the "in production" status.  It was due for shipping on the 11th of December with an estimated arrival date on the 17th.  I even contacted DELL prior to it going into production and confirmed everything was fine and on track. Today I get the message I see a lot of other people have gotten  "YOUR DELL ORDER IS DELAYED."  The expected shipping date is now not until January the 7th so I contact Dell  (Gavin G) to explain my frustration and to ask the reasons why.  I am told that there is a global shortage of a part (not sure which part) and this is estimated to arrive by December 30th.  Again estimated...  I have seen that this can go on and on with other customers and Gavin was unable to give me any kind of clarity as to whether this new date is a guess or based on firm knowledge.   I am a four times returning customer to DELL so you could say I am a glutton for punishment.  I now remember the time when my laptop was delayed and they simply cancelled the order...Ultimately, it is not good enough and I am extremely disappointed.  I could buy a prebuilt PC and have it this week but I choose DELL because I love the ALIENWARE gaming systems.  This would have been my first ever ALIENWARE PC having always gone for the laptops before.   Shame on you DELL.  I believe you are deliberately misleading your customers. 
Delayed order and customer service vague and unhelpful