The refund was fully processed. Faster than I expected. I have my money back. I will never buy from my country's Dell website again. They are currently still promoting 20-30 days for delivering Aurora R12 computers, knowing that they're taking 4.5 months or more.
  Hi guys, I have seen some posts commenting delayed Aurora R12s. I want to share my experience. I'm in South America and I placed my order on October 1st and it was confirmed on October 4th. The estimated dates were: - In Production: October 4th, 2021- Shipped: November 19th, 2021- Delivered: December 30th, 2021A few days before the shipping date, my order wasn't even entered to production. So I contacted the Order support and they said that they can't do anything at the current order status. Then I called to the correspondent telephone number for my country and the person gave me a e-mail address from a Dell sales representative who could help me. I sent her an e-mail asking for information about the issue and she never replied. Trying another contact, I wrote a message via a sales contact request form on dell.com. Another sales representative contacted me via e-mail and she told me to visit certain Dell webpage for more information which is currently blank (seriously, literally shows no information). On November 23th my order was updated, and the new estimated dates are: - Shipped: January 19th, 2022- Delivered: February 12th, 2022 Unfortunately I ordered before investigating how Dell does work. I am disappointed due to the fact they sell computers without even knowing if they have already all the parts needed. I will be posting any update about my order. Happy day, and well... be patient with your orders. PS: English is not my native language. Sorry in advance if I made a mistake.
Aurora R12, delayed, sharing my experience