So I went with the "nuclear" option, one of the selections under "support assist". That did wipe the computer, but at the same time, saved my files. All the installed software was gone (not a big deal in my case). The computer is back up and fine.
Hi, I shutdown my Aurora R7 for about 3.5 months while I went on a long trip. Came back, and it won't boot up. It had been working fine since 2019 (it's now 2023). At power up, I get the "Alienware" screen, then the computer sounds like it's doing something, then it just goes quiet and the screen is blank. I'm able to hit F12, run all the diagnostics, and all are fine. I tried the "unplug, hold the power button for 30 secs", nothing. When the F12 menu is displayed, I select "Windows boot manager", and nothing happens. What else can I try?
Aurora R7, won't boot