In the Group Admin GUI, you can setup email alerts that are sent to tech support, however this can still require that you send the diags manually to tech support for certain types of problems.  To set this up, you need to have an SMTP server setup that the array group members can access.  There is simple instructions if you login to the GUI and select help, then search for “email home”. Another option is to install SANHQ on a Windows Server host that can monitor the array group 24/7.  Once setup, you can enable the feature SupportAssist.  Once enabled, the Array group members will automatically send diagnostic data to tech support.  Detailed information on what SupportAssist collects and the required configuration is in the “SAN Headquarters Installation and Users Guide” -joe
Hi, I'm updating our internal procedures for responding to Equallogic warnings, and some questions came up: Until now, we have gathered diagnostic logs via CLI and ftp, and uploaded the logs to Dell for further investigation. I recently tried the GUI tool to gather these logs, and I received a bunch of mails with encrypted content. What would be the best way to provide DELL support with these emails? Forward each email, or save/zip them and upload? Smarter ways? Better to continue to use CLI maybe? Any thoughts? Regards, Standal
Diagnostics via GUI