Hi PatriciaMH: What is the edition (Home or Pro), version and build number of your Win 11 OS shown at Settings | System | About | Windows Specifications?  What is your current SupportAssist version shown at Control Panel | Programs | Programs and Features? Is either the Dell Command | Update v4.6.0 or Dell Command | Update for Windows Universal v4.6.0 that is currently listed on the support page <here> for your XPS 15 9570 / Win 11 machine already installed on your system (check at Control Panel | Programs | Programs and Features)?  If installed, does a check for updates run correctly from Dell Command | Update? Like SupportAssist v3.x, Dell Update v4.x and Dell Command | Update v4.x should only find updates recommended for your unique Service Tag. Note:  If you don't have either of these programs installed I would suggest downloading and installing Dell Command | Update for Windows Universal v4.6.0 (Dell-Command-Update-Windows-Universal-Application_HG8CC_WIN_4.6.0_A00.EXE).  The Universal Windows Platform (UWP) app seems to run better on my Insprion 5584 / Win 10 machine. [IMAGE] ____________________________________________ Just an aside, but NOTE that I never allow SupportAssist or Dell Update to install a BIOS update on my Inspiron 5584 - I always close all my running programs, download the standalone .exe installer from the support page for my Inspiron 5584 and save it to my desktop, right-click, and choose "Run as Administrator". There are even some users who don't feel this "Update from Windows" method is safe and prefer to use the "Update from BIOS Boot Menu" method using a removable USB thumb drive. Both these methods are described in the detailed release notes <here> for the latest Dell XPS 15 9570 System BIOS v1.26.0 released on 09-Aug-2022 (see the section titled "Installation Instructions").---------64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v103.0.2 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.13.208-1.0.1740 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.20.0Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
I tried to upgrade my Support Assist version several times today and it failed each time, advising that I restart my XPS 15 9570, which I did. Using the older version of Assist version, it can do everything but help me update my drivers, Bios, etc. I did try to update my drivers on the online Dell site, but this failed as well, I am getting the message: Driver detection not available Please try again later or use the link below to find drivers by Service Tag or see a list of drivers available for your product. Checking to manually update, I am suggested to below drivers, but I am worried to process as I am not sure of the order or if they are already installed on my PC, as some seem to be quite old and I am sure Support Assist and the driver updates were working at the time: Urgent updates: Dell XPS 15 9570 System BIOS URGENT BIOS 09 Aug 2022NVIDIA Quadro M1000M/M1200/P1000/P2000/T1000/T2000 Graphics Driver URGENT Video 15 Jun 2022Killer Wireless AC 1535 and 1435 Bluetooth Driver URGENT Network, Ethernet & Wireless 08 Mar 2022NVIDIA Graphics Driver URGENT Video 14 Dec 2021Intel Thunderbolt Controller Driver URGENT Chipset 05 Nov 2021Intel UHD Graphics Driver URGENT Video 17 Sep 2021Intel Serial IO Driver URGENT Chipset 30 Aug 2021Killer 1435/1435s/1535 Wi-Fi Controller Driver URGENT Network, Ethernet & Wireless 23 Jul 2021Killer Control Center Application URGENT Network, Ethernet & Wireless 19 May 2021Realtek High Definition Audio Driver URGENT Audio 26 Aug 2020Goodix Fingerprint Sensor Driver URGENT Security 26 May 2020Intel Thunderbolt Controller Driver URGENT Chipset 06 Mar 2019 Recommended updates: Realtek USB GBE Ethernet Controller Driver RECOMMENDED Docks/Stands 23 May 2022Intel Management Engine Components Installer RECOMMENDED Chipset 11 Apr 2022Dell Mobile Connect Driver RECOMMENDED Application 07 Feb 2022Dell SupportAssist OS Recovery Plugin for Dell Update RECOMMENDED Application 21 Jan 2022Dell Power Manager Service RECOMMENDED Systems Management 04 Nov 2021Realtek USB Audio DCH Driver RECOMMENDED Docks/Stands 25 Oct 2021Dell Update/Alienware Update Application RECOMMENDED Application 29 Jul 2021Intel Management Engine Components Installer RECOMMENDED Chipset 25 Mar 2021ASMedia USB eXtensible Host Controller Driver RECOMMENDED Docks/Stands 15 Jul 2020Dell Mobile Connect Driver RECOMMENDED Application 13 Apr 2020Intel Rapid Storage Technology Driver and Management Console RECOMMENDED Storage 26 Mar 2020Intel Chipset Device Software RECOMMENDED Chipset 25 Mar 2020Intel HID Event Filter DriverRECOMMENDED Mouse, Keyboard & Input Devices 30 Jul 2019SK Hynix PC401 256 GB/512 GB/1 TB PCIe NVMe Solid-State Drive Firmware UpdateRECOMMENDED Storage 13 Mar 2019Waves MaxxAudio Pro Application RECOMMENDED Audio 20 Sep 2018Intel Dynamic Platform and Thermal Framework RECOMMENDED Chipset 05 Jul 2018Realtek Memory Card Reader Driver RECOMMENDED Chipset 05 Jul 2018STMicroelectronics Free Fall Data Protection Driver RECOMMENDED Chipset 05 Jul 2018 Optional updates: Dell/Alienware Digital Delivery Application OPTIONAL Application 16 Aug 2021Dell Free Fall Data Protection Application OPTIONAL Chipset 08 May 2018 Any advice would be most welcome. Thank you.
Support Assist and automatically driver updates fail on XPS 15 9570 Windows 11