Update = Resolved After completing troubleshooting, a DELL-Cares agent setup service.
I’m frustrated beyond my limit with support on a new G15 5525. First, your policy of starting the warranty period when a laptop is shipped and not when it is received or, like most online resellers, after Christmas. Then when the present is opened and actually used and we find a problem your support and Customer Care folks waste time and don't return phone calls such that the paltry warranty period has expired! Customer Care claimed to be shipping a new power supply hoping that would be the problem back in January. I'm STILL waiting for it. I got a few emails saying it was delayed; OK some things have supply chain issues. But its been over a MONTH since we first started calling about this problem. The last email I received said the replacement part would be here last week. Obviously not. I’m ready to start airing dirty laundry on social media.   As an example as I write this I'm on my second phone call of the day and the guy at Customer Care has put me on hold for 21 minutes so far. frustrated up to here  Jabberwo
Broken Christmas laptop = a sad kid and frustrated parents