Hello EBurqueno,  I am sorry to say but Zinc is a dead product for searching on Isilon clusters. Not sure where you got the software, but at this time the tool to use would be ClarityNow! as a search tool for Isilon.  I see based on what you posted that you have OneFS 8.1.0.4 which is considerably newer than the last version of OneFS that Zinc was built to work with.  I would love to help you with this, but shortly after I started working with Zinc they made the decision to end the project and not move forward leaving it to other open source 3rd party products and ClarityNow!  You can check out more about ClarityNow at [URL] site.  Thank you, David Felt
I am really struggling to troubleshoot this problem because it just doesn't seem to make any sense.  After deploying the OVA and adding my Isilon cluster as a source, the Access Zones are recognised and the SMB share is mounted on the Isilon Search appliance. I can browse the files and even read the contents, but the Index never populates because the Scan jobs shows up as failed.  Looking at the logs under /usr/local/search/log I see the following:  ==> search-adminapi-stdout-issearchvm.log <== Access zones of Source server isilon.example.com: [{:zone_id=>1, :zone_name=>"System", :system=>true, :zone_path=>"/ifs"}, [...] {:zone_id=>15 [...]}] *******before api source create get_source_by_field_value with query json: {"from":0,"size":999,"query":{"bool":{"must_not":null,"must":{"term":{"general.name":"ISILON"}}}},"sort":[{"general.name":{"order":"asc","mode":"min"}}]} get_source_by_field_value with query json: {"from":0,"size":999,"query":{"bool":{"must_not":null,"must":{"term":{"general.address":"isilon.example.com"}}}},"sort":[{"general.name":{"order":"asc","mode":"min"}}]} ******in get_source_by_id, id:0007430a01a2b8d41d52c91d2ff48784fd9a mount test on share path //isilon.example.com/zinc$ success ******after audit setting Access zones of Source server isilon.example.com: [{:zone_id=>1, :zone_name=>"System", :system=>true, :zone_path=>"/ifs"}, [...] {:zone_id=>15 [...]}] ******before add source ******in add source ******add source response: {"_index"=>"system", "_type"=>"source", "_id"=>"0007430a01a2b8d41d52c91d2ff48784fd9a", "_version"=>1, "_shards"=>{"total"=>1, "successful"=>1, "failed"=>0}, "created"=>true} ******aftere add source *******after api source create create audit response : {:code=>201, :body=>{"_index"=>"system", "_type"=>"audit", "_id"=>"AWb1Kbg5RkV7iPXNHXWK", "_version"=>1, "_shards"=>{"total"=>1, "successful"=>1, "failed"=>0}, "created"=>true}, :token=>"[..]"} Get content index info for app isilon success Creating index ISILON in app isilon Create index ISILON in app isilon success set_index_user_roles response: {:code=>200, :body=>{"message"=>"ok"}, :token=>"[...]"} create audit response : {:code=>201, :body=>{"_index"=>"system", "_type"=>"audit", "_id"=>"AWb1Kbm7RkV7iPXNHXWL", "_version"=>1, "_shards"=>{"total"=>1, "successful"=>1, "failed"=>0}, "created"=>true}, :token=>"[...]"} Create workitem request: {"general":{"category":"job","type":"add_src","subtype":null,"platform":null,"feature":null,"name":"ISILON","description":"activity for source ISILON","source":["0007430a01a2b8d41d52c91d2ff48784fd9a"],"index":["isilon"],"node":{"target":"_all"},"priority":8,"stoptime":"5000-01-01T00:00:00.000Z","status":"pending","heartbeat":"2018-11-08T21:10:44.482Z","createdtime":"2018-11-08T21:10:44.482Z","modifiedtime":"2018-11-08T21:10:44.482Z"},"owner":{"modifiedby":{"id":"31393137323739382d373733382d313033382d393838332d303964373839336435663739","name":"admin","directory":"DefaultOpenLDAP","dn":"cn=admin,ou=People,dc=example,dc=com"},"createdby":{"id":"31393137323739382d373733382d313033382d393838332d303964373839336435663739","name":"admin","directory":"DefaultOpenLDAP","dn":"cn=admin,ou=People,dc=example,dc=com"}},"schedule":{},"config":null} Create workitem response: {:code=>201, :body=>{"_index"=>"system", "_type"=>"workitem", "_id"=>"AWb1KboWRkV7iPXNHXWM", "_version"=>1, "_shards"=>{"total"=>1, "successful"=>1, "failed"=>0}, "created"=>true}, :token=>"[...]"} create audit response : {:code=>201, :body=>{"_index"=>"system", "_type"=>"audit", "_id"=>"AWb1KbpERkV7iPXNHXWN", "_version"=>1, "_shards"=>{"total"=>1, "successful"=>1, "failed"=>0}, "created"=>true}, :token=>"[...]"} Isilon version is: 8.1.0.4. Protection policy of Source server isilon.example.com: +2d:1n inode mirror count is: 3 inode total is : 747709955.0 Total inode count is: 747709955.0, total objects count is: 241196760  And in the worker log:  ==> search-isilon-worker-issearchvm.log <== 181|P 1|T [Thread-15]|2018-11-09 09:11:12,543|SourceAddHandler::mountShare|INFO|mount: /mnt/isi/ISILON-ISILON-0007430a01a2b8d41d52c91d2ff48784fd9a/ifs => //isilon.example.com/zinc$ |SourceAddHandler.java(196)|Job Id: AWb1KboWRkV7iPXNHXWM; issearchvm 182|P 1|T [Thread-15]|2018-11-09 09:11:12,551|BaseProvider::declaimSource|INFO|[task source-DEclaim] need=false,DEclaimed=true,max=-1,source-id=0007430a01a2b8d41d52c91d2ff48784fd9a,task-id=AWb1KhYLRkV7iPXNHXWO |BaseProvider.java(633)|Job Id: AWb1KboWRkV7iPXNHXWM; issearchvm [...] 191|P 1|T [Thread-9]|2018-11-09 09:11:12,794|MonitorWorkerHandler::refreshSource|INFO|Get the source info for id: 0007430a01a2b8d41d52c91d2ff48784fd9a |MonitorWorkerHandler.java(133)|Job Id: AWbwtHE2-2X-a4Sc2mGm; issearchvm 192|P 1|T [Thread-9]|2018-11-09 09:11:12,845|MonitorWorkerHandler::refreshSource|INFO|Get index name: isilon |MonitorWorkerHandler.java(139)|Job Id: AWbwtHE2-2X-a4Sc2mGm; issearchvm 193|P 1|T [Thread-9]|2018-11-09 09:11:12,869|MonitorWorkerHandler::refreshSource|INFO|Get isilon server info: address: isilon.example.com, port: 8080, user: zinc |MonitorWorkerHandler.java(145)|Job Id: AWbwtHE2-2X-a4Sc2mGm; issearchvm [...] 812|P 1|T [Thread-9]|2018-11-09 09:12:35,668|IsilonAuth::createSessionAuthHeaders|INFO|[cookie][https:// :8080]: [isisessid=3d7dfe4a-dc0d-4453-97ea-f9224ff93cd2]=>[isisessid=8f89ea1b-6984-4c53-a585-5254c8a0121f] |IsilonAuth.java(121)|Job Id: AWbwtHE2-2X-a4Sc2mGm; issearchvm  813|P 1|T [Thread-9]|2018-11-09 09:12:35,670|RestClient::doCommon|WARNING|(1/2) [401] [1ms] [N/A] [GET],[https://  body=[]     resp-code=[401]     resp-body=[{"errors":[{"message":"authorization required"}]}] |RestClient.java(674)|Job Id: AWbwtHE2-2X-a4Sc2mGm; issearchvm 814|P 1|T [Thread-9]|2018-11-09 09:12:35,670|MonitorWorkerHandler::getItemAttribute|WARNING|Cannot logon to isilon server isilon.example.com with username zinc password ********, will refresh source and have another try |MonitorWorkerHandler.java(246)|Job Id: AWbwtHE2-2X-a4Sc2mGm; issearchvm  Which makes no sense because I can definitely login to the Isilon with the user and password I created, as well as fetching the JSON response from the API using curl:  curl 'https:// :8080/namespace/ifs/SkypeShare/2-BackupService-11/BackupStore/TaskAssignment/BackupTask/BackupTask.txt?metadata' -H 'Connection: keep-alive' -H 'Pragma: no-cache' -H 'Cache-Control: no-cache' -H 'Authorization: Basic [TOKEN]' -H 'Upgrade-Insecure-Requests: 1' -H 'User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.77 Safari/537.36' -H 'DNT: 1' -H 'Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8' -H 'Accept-Encoding: gzip, deflate, br' -H 'Accept-Language: en-NZ,en;q=0.9,en-GB;q=0.8,en-US;q=0.7,fr;q=0.6,es;q=0.5' --compressed --insecure    {  "attrs" : [   {  "name" : "is_hidden", "value" : false },   {  "name" : "size", "value" : 40 },   {  "name" : "block_size", "value" : 8192 }, [...]  The permissions for the zinc user in the Isilon source are exactly as the Installation docs describe. What could be missing here?  Also, my sincere apologies for tagging you directly. I don't know exactly where to post this, so I tagged you because you posted about Search before (based on the (few) results I found). dfelt JamesTMorton
Isilon Search can connect to the cluster but Scan fails