Update = After completing troubleshooting, a DELL-Cares agent setup a "like for like" system exchange.
I was just wondering about how long it takes for Dell (Premium) Customer Support takes to respond to emails, and specifically emails about “System Exchange”. I responded to an email from Dell regarding a System Exchange for my laptop 5 business days ago with no response. I also attempted to “Contact Agent” this morning via the Service Request Details page with no response. I will keep this post updated.
How long does Dell take to respond to Support Emails?