Thank you for your message. I apologize for the inconvenience surrounding the order delay.   We see that there is an appointment scheduled on the 12th of November between 11 am to 3 PM. We have replied to your private message with the tracking details    
An Alienware AW5520qf ordered on  the 3rd of November, with an express delivery date of November 5th 2019 not arriving until.... well it is the 11th already, so no idea when it will actually get here....
Is this acceptable?