Hmm. ... what exactly do you mean with "array is connected to the active controller"? Can your datacenter guys make a photo from the back of the EQL? Seeing both CMs with the cables and the LEDS may help. When putty.exe close the window immediately than there is most likly nothing on the other end but when it stays open this is normaly a good sign. Press "enter" or ctrl+c. If you see garbage or nothing  the connection parameters doesn match. Again its 9600/8/1/n. Note: When ever you restart a EQL the active CM moves which makes it hard when only having one working serial cable.   What you also can try is to power off the unit. Verify that your connecting to the right CM and power it on again. You wil see output from a booting CM. Not using a black font on a black background in putty also makes life easier ;)  Regards, Joerg 
Sorry guys, I'm somewhat new to storage management. I've been working within existing arrays built by the last person who was here. Now that he's gone, I've been tasked with adding two more arrays/members to our existing EqualLogics. Problem is, that I see the 2 members in Group Manager, but not the 2 new ones. We have a datacenter managed by 3rd party and they say they've cabled everything in. Both are said to be cross connected via serial connection to one of our servers and the other to an existing array. Now physically I don't know how everything is connected. I just console into Group Manager. I don't see the new members there. I tried to login from one of the connected servers using Putty and Serial Connection. I've even used Baud ratings suggested online. But I can't connect to anything. Sorry if this sounds very basic - but what am I missing? How do I see these devices to even configure NICs and RAID?  Thanks for any help guys
Cannot see new array in PS Group Manager