... I went back to Costco Concierge Support and spent what turned out to be a 3-hour marathon, starting with going into the BIOS to complete a hardware scan. Of the 29 drivers/files that were downed and installed there was one fix that allowed SupportAssist to finally be updated to version 3.13.2.14.  Dell SupportAssist OS Recovery Plugin for Dell Update with a release date of January 25th 2023... Hi HeyTony: Thanks for the status update, and be sure to post back if your Blue Screen error codes and system freezes reappear. For future reference, if you every want to run a hardware diagnostic from your BIOS again then see the instructions in the Dell support video How to Run ePSA Diagnostics. Thanks as well for your hint about the latest Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206 (rel. 25-Jan-2023). Dell Update for Windows Universal v4.7.1 originally updated my plugin from v5.5.4.16189 to v5.5.5.16206 on 31-Jan-2023, but for some reason that plugin was rolled back to v5.5.4.16189 on 08-Feb-2023 when my SupportAssist app self-updated to v3.13.2.14 (see my 10-Feb-2023 thread Dell SupportAssist OS Recovery Plugin for Dell Update Rolled Back to v5.5.4.16189). I might try re-installing the v5.5.5.16206 plugin manually with the offline installer (Dell-SupportAssist-OS-Recovery-Plugin-for-Dell-Update_CYKG9_WIN_5.5.5.16206_A00.EXE) that is posted on the support page <here> for my Inspiron 5584 just to see if that fixes my own SupportAssist / Dell Update problems.-------------64-bit Win 10 Pro v22H2 build 19045.2604 * Firefox v110.0.0 * Microsoft Defender v4.18.2301.6-1.1.200000.2 * Malwarebytes Premium v4.5.23.241-1.0.1927 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16458 * Fusion Service v2.2.14.0 * Inspiron 5583/5584 BIOS v1.22.1Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
WOW... I have been a Dell user for decades starting when they took over, I believe, Gateway so I'm quite familiar with the idiosyncrasies of Dell's PCs and Laptops over the years. This includes times when their own developed software including support software has had issues. I have recently bought a new XPS17 at no small expense to do video and photo editing and came across this issue of SupportAssist. I very much like what this laptop has to offer; however, from day one I have experienced issues of the laptop locking up and having several blue screens. Three blue screens within the last 2 weeks. I have never had this issue with a new PC before, including Dell. In the last 5 years I have had only 2 blue screen issues with my current brand of laptop. By now I had hoped that Dell would have improved, but my recent experience is quite the opposite. Now that I'm retired, I am not interested in being required to do my own troubleshooting especially on a new device. Certainly, not to reset to an old version of .net especially when the issue is part of SupportAssist software development.  I want to get some needed Dell support on these issues before I am forced to return this laptop, this week. I'm fully registered. Let me know how I can get immediate support. Thank you.
brand new XPS17 issues with locking up, blue screen and update of SupportAssist