Arild, Each case is different but there may have been older version of SupportAssist on your system from factory settings. The following list can be used to attempt to fix the issue where a user wants to get a failed uninstall cleaned up and reinstalled, but the bootstrap installer is returning “no updates found” or “No updates are available”. Note: Execute all commands at an admin command prompt. Some of the folders may not exist. If you want to try the quick version first then go into the Control Panel > Programs and uninstall Dell SupportAssist and Dell SupportAssistAgent. (if existing), Then: 1) Open up your start window and search %appdata%\ and select enter, delete PCDr folder 2) Open up your start window and search %programdata%\ and select enter, delete PCDr and PC-Doctor for Windows folders 3) Download and execute the EXE noted in the URL below.  Note: do not use an existing copy as we want to ensure the latest version is being used. i. content.dellsupportcenter.com/.../aulauncher.exe If the above quick solution doesn’t work, then try the detailed steps below. 1. Execute “uninstaller.exe” found in any of the following directories. a. \program files\Dell Support Center b. \program files\My Dell c. \program files\Dell\My Dell d. \program files\Dell\SupportAssist 2. If uninstaller.exe doesn't exist or fails a. Run Regedit.exe i. If it exists, Delete HKEY_LOCAL_MACHINE\SOFTWARE\PC-Doctor ii. If it exists, Delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PC-Doctor for Windows iii. If it exists, Delete HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PC-Doctor b. Delete each of the following folders if found i. \program files\Dell Support Center ii. \program files\My Dell iii. \program files\Dell\My Dell iv. \program files\Dell\SupportAssist v. %appdata%\pcdr vi. %programdata%\pcdr vii. %programdata%\PC-Doctor for Windows viii. C:\Documents and Settings\All Users\Start Menu\Programs\Dell\SupportAssist c. Download and execute the EXE noted in the URL below.  Note: do not use an existing copy as we want to ensure the latest version is being used. i. content.dellsupportcenter.com/.../aulauncher.exe Joe B
Hello I have a 2 days old Precision Mobile 7710 (with ProSupport Plus) and I have already had 2 BSOD. To try to diagnose these BSOD my plan was to run a Quick Test found under Product Support/Diagnostics pages. Before the diagnostics itself is starting, System Detect are automatically downloaded and installed (step 1 and 2). No problem with this. The problem occur at step "3. Checking for SupportAssist": A small dialog is displayed saying "SupportAssist has stopped working" and the diagnostic procedure stops. I have tried to download and run the aulauncher.exe, but all I get is a Dell dialog saying "No updates are available". How can I fix my SupportAssist problem? Regards Arild Edit: I have found out that the problem is probably is this file: C:\Program Files\Dell\SupportAssist\updater\appupdater.exe
SupportAssist failing, unable to use Dell Diagnostics