Update = After verifying ownership and completing troubleshooting, a DELL-Cares agent setup a like for like system exchange.
I have had my brand new XPS 8940 system for over a month. I have spent 10s of hours with Dell Support, Chat, on phone and letting them have full control of my system. Hardware replacement that was to fix problem didn't work. I have called every day and told that someone is looking at my situation. I simply want to return the system and order a new one. No response. There is no USA call center, no USA Dell help desk. I'm at a loss that such a large company can have such poor customer service. I am at a loss on what to do next. I have reached out to my credit card company and have asked to have the charge reversed. I have owned 3 previous Dell systems - no problems. Any suggestions on who to contact that might be of assistance...thanks
New XPS 8940 Broken - No Dell Support