Make sure to use the 32 bit version of Internet Explorer--no other browser-- when accessing the my dell downloads page. Don't forget to select the correct country from the dropdown list. For some strange reason, Singapore always shows up as the country. Allow Pop-ups in IE. See if it works then. If not, you can order a set of disks here: support.dell.com/.../backupcd_form
My laptop is barely 12 months old and about 10 days ago the pre-installed McAfee antivirus package failed to intercept a virus and a number of services, including the firewall and background virus scanning were removed from my laptop and were unable to be re-installed. The computer technician to whom I took my machine had to re-install Windows, but was unable to re-install the pre-loaded software, such as the Roxio product that was on my laptop when I purchased it. I found the My Dell Downloads page on the Dell website and although my service tag was identified, after trying to register no list of available downloads appeared. If I have posted this request for help in the wrong forum, I apologise. I would like to know how I can re-install the software that was loaded on my computer when I purchased it. Any help would be appreciated Thank you
My Dell Downloads doesn't show my available downloads after I register