Yeah as I mentioned, my setup previously worked. Dell came out and ended up replacing the motherboard and now everything works.
Previously, I could connect an external monitor via usb c to either of the two thunderbolt 4 ports but now the port on the right side quit working; the left side port is able to successfully send video when I use the same monitor and cable that was used on the right side port. I've gone to both windows and the dell utilities and updated all of the drivers. I believe both ports were giving me issues BEFORE the update. The issue started only a day ago before I initiated the driver update and got the left side working. The right side port still charges the laptop when I connect the power adapter. Also windows will detect my cellphone to send data when I connect to my laptop via the port.
Latitude won't detect external monitor connected via usb-c / thunderbolt port