A 1 year old Inspiron should have PC Restore built in, allowing you to restore to factory new condition.  That is, unless the hard drive has been manually reformatted already.  Directions here:   [URL] 6052E4F6AF1502D8E040AE0AB8E1737F&Query=&SystemID=&ServiceTag=&contenttype= &os=&component=&lang=&doclang=en&toggle=&dl=false    
I have a 1 year old INSPIRON.   Beginning A few days ago I can't access internet explorer. What happens is an IE full window comes up, then a smaller IE window which says: "Internet Explorer has stopped working". There is a reference to some help for an explanation which says "this is a known problem; update software" I have rebooted the PC three times and have run software update & rebooted. Apparently this pc does not come with the OS on a CD so that I could reload the system. Are there any other remedies I should try? thanks for any suggestions Artie
MS internet explorer