Hi, Good morning! As we were able to successfully get the McAfee software to your system, I am writing this message to check if the system is working fine. Please let me know about the same to proceed accordingly. Regards, Andrew
Over a month ago I purchased a new laptop and added McAfee Small Business Security 36-month subscription.  I was told it should have been automatically downloaded and installed through Dell Digital Delivery, and that it would show up in Dell Digital Locker.  It did not get loaded and it does not show up in either of those locations. Shortly after receiving the laptop, I spent 2 hours on the phone with Tech Support and he was able to confirm I purchased and paid for the software, but he could not find my registration code or help me get it.  Since there was a ticket open I assumed someone would follow up.  A month later I called again and spent another 2 hours on the phone with Tech Support.  Tech Support told me to talk to Customer Care, Customer Care says they can't help because they only handle stand-alone software purchases (not software purchased with a device).  I was also told to contact McAfee, but they have no record of the purchase so they can't help. The Tech Support person stayed on the phone with me as he transferred me to Customer Care and McAfee but was not able to resolve the issue because each department says they don't handle this issue.  I attempted to escalate and a supervisor called and told me the person that originally opened the ticket would work on it.  I have followed up with that person, but am just told he's working on it.  As this seems to me to be a sales issue (my software purchase was not registered correctly with McAfee) I also tried contacting my sale person and he said he escalated it and submitted an incident on their side, but that was a week ago and still no follow up. Over a month of back and forth and finger pointing, and nobody at Dell can figure out how to give me the software I purchased.  Can anyone give me advice on how to get this resolved?
Didn't received purchased software