Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.   Update = Resolved-After completing troubleshooting, a DELL-Cares agent setup a part replacement.
I Have an Inspiron 7506, 8 months old.  It was determined the motherboard failed and needed to be replaced. Service was scheduled and each day the tech never showed. I have numerous emails confirming the times. I have called his cell, no response. Got through on the company line after 3 tries and over an hour on hold and was told they were sending him a message to call right away. That was four hours ago. I get a lot of lip service but each one I speak or chat with seems to just want to pass me off.  It seems Dell just doesn't care - and this is from someone who has purchased dozens of dell products personal and business.  I really don't know where to go from here, they don't have a way to work up the ladder to someone who actually takes their job seriously. Feels good to vent, and I am far from done but would love a suggestion.
Warranty service