Update = After verifying ownership and completing troubleshooting, a DELL-Cares agent setup depot repair service.
The plastic border separated from the hinge to the the top of the screen. The screen turned green and I could not power down the laptop. All this happened one month after purchasing it.  I mailed it to Dell Jan 15 and all custom service could tell me it the part to fix it was “ unavailable “. I kept getting the run around and kept on hold for an hour. I called back and ask to speak to a manager and was kept on hold so long until I finally hung up!!  I called back again to ask to speak to a manager and was told a manager would get in contact with me within 2 business days. I called numerous times with no resolution. I even ask for a replacement and was told Dell couldn’t replace it.  This customer service is totally unacceptable in my opinion!  I work from home and need this laptop for work! I still have not received my repaired laptop. There is no way I will purchase another Dell product!  I am renting a HP laptop and it’s wonderful!  Dell you must do better!!!
Laptop repair and customer service