Firstly they are not refunding my money for past 1.5 months and on the top they have stopped replying to my mails and messages. Moreover according to them, we are expected to wait for an indefinite period till the time their team comes up any update at their own convenience. This is ridiculous and pathetic service at Dell's end. We have all the details shared by you previously. We'll get back to you on Facebook messenger once we have more details. We have been informed that the refund is completed. I notice that our advanced resolution expert, Alexander had contacted you yesterday and taken complete ownership of this case. I'll be closing the case for now. Alexander will keep you posted on the updates.DELL-Cares     
I ordered a Dell desktop on 22nd Oct, 2019 from their website and payment was done through my bank account. Immediately I received the payment confirmation and a message that your order will soon be processed. But after 2-3 days on non-receipt of any order confirmation, I got to know from Mrs. Priya Venkatesan and Mrs. P.Uma that my order has not be processed due to some technical issues. Subsequently I cancelled my order and requested for the refund.They then asked me for the order information & other data including my bank details.. I shared everythng with them... But since then I have been following with the customer support team and the above mentioned two ladies but no one has been able to give me any concrete status of my refund request. Its now been over 1.5 months and the refund has not come to my account yet. This is pathetic at Dell's end.    
Dell is not processing my refund for over 1.5 months now..