Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Purchased from Dell AU on Dec 31 2021. Opened the sealed box on Jan 24 2022 (was in isolation at a different location). During the initial setup, screen lines appeared at the bottom screen and system turned off. Booted system again after a while same issue. Unit did not boot at all. Called Dell Tech support. Took me through the diagnosis process but still fail to turn on at all. From the diagnosis steps Tech said MB defect. Had asked agent to organize device to be mailed in and work order < Private Order number removed.TOS73>was created. After numerous calls and emails, finally got an email from Dell with shipping instructions on the 9 Feb 2022 (16 days from the time fault was lodged). Dell received unit on the 15 Feb 2022. Been 10 days Now !!!. Was told on the 17 Feb 2022 that parts have been ordered and Techs were awaiting delivery.. Been 32 DAYS now since the fault complaint was lodged. Has anyone else faced issues with the warranty process?. Shouldn't Dell just replace the unit???. Any feedback will be appreciated as I now have grown tired and frustrated of contacting Dell again & again & again.
Vostro 15 7510 - No Power - Warranty