Hi, I'm Nisha, one of the Managers at Dell Social Media Support. I’ve reviewed your journey with us, I understand your concern about the delay in System Exchange. We will make sure to put in all the efforts that it takes to expedite the Exchange process. Having said that, our resolution expert will be in touch with you sharing timely updates/progress and I will also be constantly monitoring the case until closure.   Thanks for your time and patience.   Best regards, Nisha Gangadharan Supervisor Dell Social Media Team
This is to inform you that I am absolutely disappointed with the type of customer service provided by Dell. I have got a system replacement to be done from Dell. As per the email the TAT is 10 Business Days for the Metro City which is applicable for me. However it has not been actioned. The system replacement team can only be reached via email and not by phone. So please can you assist?
Bad Customer Service, system exchange lead time