Refund came into my account today. Big thanks to [NAME]-Cares I know without their help this could have taken months for it to come through. I advise people to tag them in their message by using "at" symbol. Be sure to tick the box "Email me when someone replies" at the bottom of the page so you don't miss their replies. You can check your messages by making sure you use DESKTOP MODE in your mobile phone browser or just use an desktop browser on your PC or laptop. The messages box is visible on the top right of the page. Don't harass the advisor and message them every few days asking for an update. Another avenue is to contact your bank and ask them to contact dell under a REFUND DISPUTE - either Debit Card Team or Credit Card Team. Whenever you call Customer Service on the phone ASK THEM TO EMAIL YOU CONFIRMING THEY HAVE ARRANGED THE REFUND - that way you have written evidence that are due a refund, it has been issued and it will arrive in a few days - I had multiple emails confirming this after every phone conversation I had. It's shocking that I've had to go through this but here is what happened in my case: Customer Care had initially processed a credit back and not a refund. Customer Care then raised a corrective request to turn the credit into a refund. This corrective request failed yesterday 12/01 as there was an error in the way Customer Care had raised this request (one word caused the error).  "[NAME]" went inside Customer Care's request, made the necessary changes and re-approved it. Now the refund request went back to Finance for review." The incompetence of the customer care team on the phone is unbelievable. And bear in mind this timeline does not include the endless calls where I was told "the refund has been sent". I can't believe I had to come to a community forum to get my money back. 
I cannot believe that I am in this situation. Dell is deliberately trying to avoid giving me my £2400 refund!!! My laptop was returned on the 10th December 2020 well within the 14 day return period and the refund was approved. Since then I've called over 12 times every few days and the customer service is a black hole. Sorry Sir, I've spoken to the Finance Department and they will issue your refund in 3-5 days - this message over and over again. They also email this confirmation. When I call a few days later after no refund - I'M BACK TO THE START AGAIN!!! They ask me to explain the story again and pretend as though it's the first time complaining and start the process again. One person even tried to say that my refund was issued in December after returning it. I told them my bank has confirmed that is a lie and THIS IS FRAUD by lying about a money transfer. I asked to speak to their supervisor and they said he's busy, and that he would call back later. Of course I received no call back. And then the same email - sorry, refund will be issued in 3-5 days. So many other people are currently in the same situation on this forum and it seems like Dell is deliberately delaying or avoiding refunds. Some have waited SIX MONTHS!! I can't believe such a big company would do this and play these games with its customers. I am a chronically ill patient with a brain tumour and problems with my spine. This has caused me so much stress, I feel like I am dealing with a loan shark or gangster to get my money back. I don't have the physical or mental strength to keep calling and fighting. I feel like I have been robbed by Dell! [NAME]-Cares 
Missing Refund - 30+ days - Frustrating!!