Hello rodrigoNYC, This is not what we want our customer to go through and I deeply regret any inconvenience this may have caused. It is unfortunate that the issue with the system remains unresolved. I request you to click on my name to open my profile and private message me the service tag of your system so that I can take a look at this and help you get this fixed with priority. The Dell USA return policy states that a refund is only allowed inside the first 30 calendar days from the original invoice date. Once outside of that 30 day period, you are only eligible for part component replacement service. If three of these fail to solve the issue, you are eligible for a like for like refurbished/used system exchange.
Bought Precision 5530 in February. The machine had had always overheating issues. It cannot be used without a cooler. When charging temperatures will go up like crazy. Seems they sold me a machine with a defective heatsink. A dell technician came home and changed it. But at the same time he broke and took away the component that makes the audio work.  The second dell technician told me about that. Been waiting for a month for that part to be replaced but heating while charging still is unbearable and computer still unusable unless I use a cooler.  I lost almost 3k. Customer service is terrible. An embarrassment. Completely angry and disappointed and will never buy from this company again. I've been waiting for 2 weeks to hear from dell and nothing. Worst company ever
Precision 5530, I want a refund after 8 months