The array was in the Shipped state and I changed it to Install.  Powerlink support provided me with the link below.  Try registering the product using that link.  [URL] 
Hello everybody, I need your help with this. I have installed a new VNX5300 storage and this storage is resgister in powerlink website with my account. I tried to install the ESRS IP Client but it show me an error," The storage Systems is not register with powerlink". However, it has already register. Thanks.
Error installing ESRS IP 1.1