Hi, please reach out to customer support on the details here.
I made my first Dell purchase in years on a new account.  Before retiring, I worked in IT and was a frequent Dell customer but that was under a separate account. My question is does my initial purchase qualify me for a Dell Rewards credit?  Neither my initial purchase nor the credit showed up on my new profile.  When I placed the order, the rep found a profile of me but it may have been my old work profile.  Anyway... I used the "Not seeing your orders?" link to add my order to this profile but nothing showed up as pending under rewards.  Reading other threads here, I can expect to have to wait 30 days before escalating. (SIGH) I was planning to also purchase a NAS to replace my failed unit and hoped to apply my Dell Rewards to it but not comfortable with going much more than 30 days without a backup.  While I could make a backup to a DASD in the interim, I would rather just set it up the one time to NAS. I'm not understanding why Dell is slow to apply rewards since they would be an incentive to make additional purchases.
Dell Rewards Question