Hello Jmk255, In order to reset your password, you will need to have a service technician on the phone so that that we can remote into the system to reset the password.  You should be able to pay for a one time call for support to resolve this issue.  I am not sure of the cost of the one-time call.  I can’t provide the instructions on how support will reset the password as that is internal information.
how to recover or Unlock RPA CLUSTER Passwords in EMC VNX 5800 Hello team, Please i need help. I got the issue of login to Recover Point Appliance Cluster using all the credentials that have been setup. i wonder how can i reset, Unlock or recover those password so that i can be able to access the RPA cluster again and stop the replication. For now i only able to access to only one among four of the RPA in the cluster. [NAME]
Unlock RPA CLUSTER Passwords in EMC VNX 5800