I loved this keyboard and still love it. I used it every day because I do gaming and work pretty much all day. The quality of this keyboard probably is not so consistent for all users. I didn't even drop it a single time and I am a gentle typer, and I have no clue why it breaks. Probably I just used it too much? Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
I had literally the worst service from dell. My Ctrl keycap was broken on the AW 510K keyboard. It's apparently a quality issue just like the other two posts discussed.[URL]#M48808[URL] honestly don't mind buying a set of new keycaps since I've already paid full price for this keyboard. But there isn't any official support in the market. I had more than ten rounds of customer support and I've been pushed back and forth, spent hours on this issue.Here is my situation: I purchased it from Microcenter (still have the proof of purchase), but at the time it broke, micro center refuses to replace the keyboard because it was more than a year. It's still within two years of warranty.The first challenge is that everyone asks for a service tag, but a keyboard DOES NOT have a service tag... Then they sort of claim that they can't be responsible for it because they don't have a service tag. But excuse me? this is your DELL PRODUCT AND DOESN'T HAVE THIS TAG IS DELL's fault.I finally got in touch with a guy through email < Private Service request number removed.TOS73>, they just claimed that they can't help me with the reply: "We just verified the details and as it was purchased from third party and is a non-tied product , so I kindly request you to reach out the customer care team and once check with microcenter  to get a new keyboard ." from Sambit || Dell Technical Support and also this reply: "Thank you for writing back to us , now as we are looking for the service tag and its not mentioned on the keyboard , so please try to reach customer care so that they can help you regarding the issue in service tag that is required .".Alienware is an expensive keyboard with this poor service. I have tried everything and the service is just useless.
AW510K, keycap replacement and service