Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Does anyone know how to file a complaint with Dell or have a manager/supervisor contact me? In the past month, I  repeatedly worked with multiple Dell representatives who have remoted into my laptop, sent it out for repair, etc. All efforts have been unsuccessful at fixing the problem. Although "call backs" were scheduled, I have not received any. Instead, I have had to repeatedly call Dell only to go through the same processes with a new representative. Offering repeated repairs is not an acceptable solution (esp. since the previous repair did not resolve the issue and the laptop is less than a year old). In my last call, when I asked to speak to a manager/supervisor, the Dell representative told me that a manager was not available then transferred me to "Customer Care" where my call disconnected. I would like to file a complaint or converse with someone with additional authority to offer a reasonable solution. Any assistance with this is appreciated. 
Defective Laptop, Customer Support