update 2/21/14 After still silence, I decided to call Dell. I was pleasantly surprised in getting connected to a "return specialist" in a matter of a couple of minutes. After literally talking to him for 20 minutes, he got things straighten out, and I got my shipping label. He remarked they must be either really backed up with returns or mine simply fell between the cracks. Either way, the issue is resolved.
I submitted a return request on 2/11/14. I immediately received a confirmation email with a "SR" number. Checking status all I see is it's "pending." I sent an email to Dell support 2,3 days ago, but still haven't received a response. The lack of ANY response to my original request has me concerned. Anybody happen to know what the timeframe is for returning a Dell laptop??
Laptop return process--what's the expectation for processing time?