Dell sent a technician to my house and replaced the ram and motherboard+gpu.  This solve the issue.
I purchased an Alienware m15 R7 laptop in August 2022 and have had audio issues. I have used the tech support on WhatsApp for months and they have tried to help, but the process has been slow. I recently transferred ownership of my case to a service rep on the phone and they haven't replied to my email. I purchased this laptop new and have performed probably 40 hours of communications and service to the computer with no success. I feel I am no longer responsible for this issue. If you purchase a new TV and the sound doesn't work properly you aren't expected to try to fix it for hours and hours. Dell needs to take responsibility for this issue and fix the problem themselves. This laptop was $2,500. I am not responsible for audio issues whether they are hardware or software related. I am EXTREMELY DISSAPPOINTED WITH DELL. Their reps refuse to escalate the problem and actually find a solution I agree with. When will this problem be solved?
m15 R7, crackling and delayed audio