I don't have Acronis, so not familiar with how it is set up, but does it boot in the UEFI mode so the Bios can see the drive? If the Acronis folks could not get it to work, the problem may be related to how your SATA controller is set in the Bios.  For running a clean PCIe drive, it needs to be set to AHCI.  Dell will normally set it to RAID and install SATA drivers during the install.  You might try setting it to AHCI to test. So we can check, what version of Acronis are you using?
Hi all. Firstly, i'm a basic user so please bear with me. Ive been using Acronis for years and mainly used it for restore purposes when i do something wrong! Ive now got my new XPS 15 9510 Laptop with NVME 2tb drive. Using Windows 11 pro. The laptop is set up for your typical home basic user.  When I boot from Bios and select the USB, Acronis recovery  loads fine. When I proceed through to recovery, Acronis fails to see the SSD in the laptop. I have had Acronis conduct multiple remote assists including building a custom WINPE with no luck. They have said  I need the Samsung NVME ( .inf ) file drivers for the hard drive. I have disabled Bitlocker during the process of media creation and attempted recovery which made no difference. Is there a work-around for this problem. Its a slog to reinstall Windows along with the Apps that I have to re-instal as well.   Thanks in Advance. Andy Device name ......Processor 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHzInstalled RAM 64.0 GB (63.7 GB usable)Device ID 475C4934-F5D0-47C6-850E-B35394FF1F4CProduct ID 00330-80841-75533-AA932System type 64-bit operating system, x64-based processorPen and touch Touch support with 10 touch points Edition Windows 11 ProVersion 22H2Installed on ‎05/‎10/‎2022OS build 22621.675Experience Windows Feature Experience Pack 1000.22634.1000.0  
Acronis fails to see NVME ssd when attempting recovery from Acronis backup