MajinVegeta123, I can help you..... Let me put you in touch with Lorna, our Customer Care Liaison. She'll help you to get this straighten out Please click on  Lorna's name here:   DELL-Lorna M.,   then click on Send A Private Message. In your message include the following.       Email Address:       Shipping Address:    Phone Number:    Dell order number or Service Tag number:    Your country    Country where system was bought    Issues, (you can just paste what you wrote above)Please give her a day or two to get back to you. Zb1
Last week, I ordered a laptop for college, confident in the fact I'd have it to complete several due projects. I used my sister's O2 Money Card in order to purchase the machine. Dell cancelled my order, not informing me, other than by email. They told me they called me, but I keep my phone close and never received a call. I sent a reply email, to be kept waiting with what hope of a speedy reply diminished  by the day. Today, my dad was on the phone with several employees who were tasked with helping me resolve the problem. According to the company, the machine was shipped, though they cancelled it and took the money from my sister's account. Now, they refuse to refund or even send the laptop to my home.  I'm unsure of how to proceed with this issue. The employees of Dell cannot seem to do their job. I even sent a screen shot of the account, where the amount due for the machine has been removed. They are still denying it. I cannot understand their train of thought. It is clear as day, in my opinion.  Can anyone help me? How will I go about this issue? I paid a lot of money for the machine and intend on having it in my hands or a refund so I can buy another, from a different company. 
Cancellation of my order