"Something went wrong. Your files might not have been imported" If you get this message, there’s a way to solve it without giving up and having to end up buying something to import your photos from iPhone to the PC. Go to you’re iPhones settings, scroll down to - Photos - scroll down to - TRANSFER TO MAC OR PC - which most likely is set to - Automatic - all you have to do is switch it to - Keep Originals - and that should solve the problem. To be safe, close the apps you have running by pressing the home button twice and swiping up, then plug in your iPhone cord to the USB of your PC, allow your phone to trust the computer, and choose to imort your photos to computer.P.S. make sure once it begins to import that your cord doesn’t move around or accidentally unplug, the photos that were importing will still be imported but you will receive the same message again, and will just have fix the cord and re-import the photos that had not been imported (the app will automatically select them for you) Hope this helps because it certainly worked for me. Additional information: App used to import - Windows Photo AppPhone - iPhone8Windows version - Windows 10   Need further assistance? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.    Update 2/5/2021 - Helpful Video with Steps: 
Anyone know a real solution to this? I run the Windows Photo app, it detects the photos and videos on my iPhone, starts to export, then says "something went wrong, your files may not have imported"I contacted Microsoft and they reinstalled the operating system, didn't work I deleted the photos app and reinstalled it, didn't work I upgraded IOS on my iPhone, didn't work I bought an original apple usb cord, didn't work I tried to sync with iTunes to get pics and vids from phone to PC via itunes, didn't work Called Dell and they wanted $350 to talk to me about fixing the broken computer they sent me, saying it's a software issue. Doesn't seem to be a software issue because all the software has been reset. I feel this issue is so simple that it will never be fixed because it hasn't by now. ugh.
Windows 10, can't import photos from iPhone