We see these every now and then in support, I will be honest its not too serioous an error (the Prom is just memory address which contains information about a component) but it can be tricky to fix  I will be honest Im doubtful a management server will do anything for you, See primus emc54012 as a starting point, but not sure how you are going to fix it without an outage (sometimes required ) or getting support to go into the guts of the array to resolve the issue.  Hope that primus is useful  Gearoid
Hello Everyone,  When we purchased our new CX4-240, management made the executive decision to let the maintenence on our old CX500 lapse.  With that, I have been tasked with supporting an out-of-maintenance CX500.   In the last week or so, one of the DAE's on the CX500 has been flagged as faulted.  Oddly enough, it is one of our newer trays, so I'm surprised it happened to this one.  Is there somewhere I can find out more information about what exactly has faulted on this DAE?  I am wondering if I run SP Collects, maybe I can get more information.  Do SP collects only refer to the information stored in the SPs?  Thanks in advance for your help.
CX500 Faulted DAE - How to troubleshoot