Hi Venkatesh, Thank you for confirming you received the delivery. I'm sorry for all the delays and inconvenience caused to you. Thank you for taking the time to share your feedback as you feedback is important to us to improve our business. We'll be unable to change the experience you've had in the past. But we'll try our best to provide a better service in the future. -Susanna  
Customer ID: Order No:  I am totally disappointed with Dell Support system. I ordered a Dell XPS 15 on 22nd October 2020. The order got shipped on 27th October 2020. Strangely, my account does not reflect the ID even though the customer number is added & reconfirms is available. There has been no progress for tracking from 27th Oct to today the 4th Nov, which is 7 days from ship date. Considering that I run a logistics company & work with other electronic industry businesses, it is unheard of that no information is available after 7 days. Now let's add more to the wound, I dropped a Service Request on 30th Oct followed by another on 2nd Nov, but the Dell Team does not think my request is important enough to be contacted, request acknowledged, or I am replied. Absolute silence till today, its as if my request does not exist. As if all of the above is not enough, I contact the Dell Order Support Telephone number with it's fancy-pants automated options. It seems Dell has built AI into the system as it seems to have a mind of its own, and selects options without me even going near the phone keypad.  So finally I try to call another Dell Support number which is not related to Order Support, so I atleast get through to someone, and TADA guess what, I am on hold for 30 minutes, a gentleman Dhanush comes on the line, and I tell him am so happy to finally talk to someone, perhaps my happiness was too much that as soon as I say this, the line goes bust. Unbelievable that Dell boasts of Customer Support at all. This is the worst I have ever experienced in terms of support from any vendor, and trust me I live in India so know how bad things can be. Sheer frustration drove me to make this post, hoping against hope, someone from Dell does watch this space to address concerns of their customers. R Venkatesh Note: cross-posted
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