The process for Desktops is as follows = * You reply to the DELL-Cares private message* In private they access your private Service Tag number to verify warranty* They must troubleshoot to ascertain if the CPU is faulty. You can certainly guide them on what you have already done* Once verified fault found, they setup the onsite service* The CPU is then shipped to the onsite technician* The onsite technician will call you to setup an appointment time* The onsite technician replaces the CPU* The onsite technician verifies that the Desktop can POST and boot into Windows Update August 31 = I was able to resolve the issue. One of the pins on the CPU was bent, I got it straighten out and the computer boots as normal.Dedlewis105
I have an R10 desktop with a 5800 non C processor that wouldn't boot up. I did some testing and everything else in the system works, I have another computer and I was able to swap in the CPU from that build and get the system to boot so it's clear to me that is the issue. Is is possible to get a warranty replacement, or would my whole system potentially need to be looked at still even though I narrowed down the issue? It'd be nice if I were about to keep and use my old CPU I the system while I got just a new CPU.
Is is possible to get just a CPU replacement under warranty?