Run the diagnostics outside of Windows (i.e., not the support assist diagnostics).  F12 at powerup to get in. If you see an error, it will be accompanied by a code like 2000-0155 and a validation code.  If you see that, record both the numeric code and the validation code and contact Dell to have the system board replaced.
(sorry wrong thread, oops) I recently brought a brand new Inspiron 16 plus 7620 laptop. However, when I used dell support assist to test my system, I intermittently gets a failed result for my intel integrated graphics. (sometimes it passes, sometimes it fails, fail to pass ratio is about 1:2) the error codes are: - Video -Functional Tests - D0815 - Video -Functional Tests - D0810 - Video -Functional Tests - D0816 - Video -Functional Tests - D0811 - Video -Functional Tests - D0809 - Video -Functional Tests - D0814 - Video -Functional Tests - D0815 - Video -Functional Tests - D0810 - Video -Functional Tests - D0816 - Video -Functional Tests - D0811 - Video -Functional Tests - D0814 I am just wondering if this is a problem or just a dell support assist glitch. I got a replacement unit and it also gets the same kind of failed results. I am just wondering if anyone is having the same issue, or if anyone knows whether the error codes mean serious issues. (daily usage is normal for both integrated GPU and dedicated GPU, DirectX test shows there are no problems) Thank you!
New Inpiron 16 plus 7620 laptop with potential video card problem