Just wanted to update that the issue was finally solved but not 100% sure what the root cause.  In the end we un-installed everything (nuked database too) and re-installed.  Everything works as expected now. Our best guess was something was messed up in the database but I'm not sure what.
I have a 3040 I have registered in WMS.  I registered it using Centeral Config -> WDA -> CCM and entering a previously created group config registration token.  It validated the token successfully, reset the device and it shows up in WMS.  Shows compliant and has correct IP address. However I cannot manage it from WMS in any way.  I cannot Query, Send Message, or even Restart.  It will not publish any group config changes (in the job list they are just sitting at Queued and none in progress).  I also tried request log file from the device but it fails. Any ideas?
Device registered in WMS but cannot remote manage