It sounds like you don't have the licensed installed. Can you  right-click the array and hit properties. In the software tab there  should be an entry called "-NavisphereAnalyzer" (no quotes). If not, then the analyzer licensed is not installed for use.  Another thing. When you right-click the array and go to analzyer, the top 4 items are greyed out but retrieve archives and data logging is not correct? This is another sign the license is not installed. With Flare codes over 24 there is a service analyzer where you can let analyzer run and it will create encrypted files for support to review. If you go into data logging and hit run and enabled periodic archiving eventually in the retrieve archives window there will be a .naz file. A .naz instead of a .nar is another sign.  -Ryan
Having never used analyzer in the past, this is my first attempt at using it to monitor performance on our storage.  We have a CX4-480 (6.28.20.1.40), and I have started the data logging.  However, when we attempt to view analyzer information on either a LUN or SP all the options are greyed out.  Can anyone advise what I've missed, perhaps something else needs to be enabled?  My understanding is you can use it to view real-time statistics, going by the documentation.  Thanks in advance!
Navisphere Analyzer, unable to view performance charts/details