Hi Carrie, Thank you for the reply. Please reset the BIOS to default. Restart the computer and the moment it starts start tapping the F2 key to boot the computer to BIOS. Select Load Default > Apply > Exit. Reinstall the operating system. Delete all the partitions during the installation. Once the partitions are deleted you will see a single option "Unallocated Space". Create a new partion from unallocated Space  and install windows. Hope it helps. Thanks & RegardsManshu S#iworkfordell
My son did not do a backup and his laptop, possibly due to a virus it now boots up to a black screen with a cursor.  I did receive the software from Dell, however when I try to install the OS, it runs fine but once it reboots, I get the same black screen and cursor. I don't know if this matters, however I am running the OS software 1st as I can't get the utilities and drivers to install without the OS?? Any assistance would be so appreciated! Carrie.
Re-install OS on Inspiron N5030