Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.   Update = After completing troubleshooting, a DELL-Cares agent setup a system collection for repairs.
I receivedy a laptop last November but noticed a fault with the mouse pad. I contacted support and got a new laptop sent out quickly which I was impressed with. However I am still trying to get Dell to pick up the original faulty laptop. I have used the service requests, telephoned and used the WhatsApp chat to try and get someone to sort it, but to no avail. The service requests don't seem to be actioned. I keep gtting told it will be sorted on WhataApp or that they are waiting on more info and then nothing. Apart from a customer satisfaction surveys which is suggesting that my request has been closed.  How do I get the faulty laptop collected please? Steve
Faulty laptop collection