I get your point & understand the situation as well. The refund to be completed does take 10-15 days after the item has been received. There cannot be any manual intervention done to expedite the refund process.   -Anita
Hi, I recently purchased a Dell monitor from the website (29th Oct) but had to return it as it wasn't right for me. I arranged a return through the website, DPD then collected it from my address on 3rd November. The only instruction I was given was to put the RMA number clearly on the box which I did. The courier labelled it. The address he showed me was to Syncreon which I said I think is correct.  The Dell order details page says it is 'awaiting return shipment', but the DPD tracking says delivery was accepted on 4th November. I'm concerned that this has gone to the wrong place and not to Dell. Or is it normal for Syncreon to handle returns and I just need to wait a few more days? Please advise Chris
UK Dell monitor return and Syncreon?