Hi mikeyllo,  Thank you for posting your comments on the Dell Community Forum Customer Care Board. Please accept my apology for any frustration or inconvenience this matter may have caused.  I forwarded your concerns to our Promotional Marketing Team for review. They can only consolidate PREPAID gift cards. You may use more than one promotional gift card, but you have to call in to place the order.  Please review the Terms and Conditions for Promotional Gift Cards:  Using Multiple Cards 11. Dell will only accept a limited number of Promo Cards per purchase. Funds from Promo Cards cannot be merged with funds from any other Promo Cards or other Dell gift cards of any kind.   I trust this information is helpful. If you still need assistance, please reply to my email and provide the requested information.  Thanks,Lorna
I'm not use to horrible service or being ignored as a customer, but the way they are handling the promotional gift card process after a purchase is made has to be the worst customer service experience I've had in years...and I'm usually a Dell fan. After making recent purchases, I ended up with two gift cards, one in the amount of $100 and the other in the amount of $25.  I wanted to purchase a $125 item on the Dell site, and learned during check-out that they will only apply one gift card per purchase, but that I could consolidate the gift cards if I called 1-800-624-9897 Monday - Friday, 9AM to 6PM CT only. On Monday I called and waited on hold for over an hour and a half before needing to hang up.  On Tuesday, I waited over two hours.  I then called back and chose the option to leave a voice mail to receive a call back based on the message stating that I would hear something "in about 2 hours," but I did not receive a call.  I left a second message on Wednesday after holding for an hour and didn't get a call back that day either.  I left a third message on Thursday, and didn't receive a call back.  On Friday, I held again for a few hours and then left a forth message.   Needless to say, I did not get a call back to any of the messages I left and I never got through no matter how many hours I held.  I can't believe that Dell would force customers to call to consolidate gift cards if they didn't have the manpower to accept those calls.  It is terrible customer service to promise calls in about 2 hours if the customer is still waiting 6 days later.  This purchase could have already been made and delivered by now! I guess I'm just one customer so I'm not sure that Dell would care whether they lost me or not, but I just wanted to provide a fair warning to others before even attempting the promotional gift card consolidation process.  Don't even waste your time.   
Dell Promotional Gift Card Consolidation Run-Around