Hi jenNOfur, I would recommend you to flash BIOS if it needs an update. Hibernation issues can occur due to corrupt video card drivers. So, we need to re-install the card drivers as well. 1) Please follow these steps to flash BIOS: Click the following link to install the BIOS update: www.dell.com/.../inspiron-14z-5423 Note: Before flashing the BIOS please check the following: - Battery should have 10% charge - Adapter should be connected - No external devices should be connected. - All other programs should be closed and documents saved If the existing BIOS version is the most current one, BIOS update give that prompt during the installation. 2) If BIOS update does not fix the issue, we will have to re-install the video adapter drivers. Since multiple video adapters are shipped with the computer, I need to check the exact computer specification before I provide you with the recommended video drivers. I am adding you as a friend. I am also sending a private message. Please write back with your computer’s Service Tag and the name of account holder. Once I get these details, I will send the appropriate drivers and steps for re-installation. Please perform these troubleshooting steps and do write back with the findings and system information. I would be glad to assist.
Hi Everyone, I tried searching, but forgive me if I missed something.  I am having power problems with my new inspiron 14z ultrabook. When it goes into hibernate I cannot wake it - the power button is lit but the screen is black and the computer is unresponsive to any buttons I try. I can only force reboot by holding the power button. I called Dell and the nice tech altered some of my power settings. It still happened - I closed the lid and laptop hibernated and would not come back. I have now had to change the settings so that it only goes to sleep, but this is not going to be good on the battery.  How do I wake it from hibernate? Thank you!
New Inspiron Ultrabook Won't Wake Up from Hibernate