Update = After completing troubleshooting, a DELL-Cares agent setup an exchange.
Alienware (Dell) has scammed us out of a PC that was intended for a lot of important things; including WORK. My partner (account owner) bought me this PC for my artwork and schooling and it has done nothing but crash constantly. At one point we even had to not only factory default the entire computer, but remove the operating system and reinstall a fresh copy that was unrelated. This didn't work. My Alienware R10 has had "Whea_Uncorrectable_Error" popping up at random for almost 2 years now. It's not even when it's running hard programs either. I could be watching a Youtube video or checking my email and BAM - crashed computer. It's made it impossible to do my work as an artist, do my schooling, have a reliable anything really with how heavily I rely on a PC for my lifestyle. It has been over a year and we've not gotten a refund, replacement, or any true answer on what they're going to do to fix the problem. At one point they wanted to offer a refurbished DOWNGRADE in exchange We've reached out over 20+ times both in chats and over the phone. I mean at this point we might be facing the fact that Dell scammed us and now I am facing my career ending before it even started because they won't even honor the warranty we're STILL PAYING FOR to have this fixed.
Out $4,000 because of faulty PC