Sushma, Not sure of the exact definition of the EventSourceType, the best way I can explain it would be that each device is categorized as a different types. (Server, Storage, Network) The EventSource defines the Event type, per the Dell MIB. I found a definition from an older 1.3.1 user guide. EventSourceType is basically the SNMP Enterprise OID – “Provides the enterprise OID (SNMP OID prefix) of the management information base (MIB) file that defines the event source that you want to monitor.” This value in combination of the TrapID and EventID determine the policy threshold. In your case, if you pulled the power cord and it generated an alert, you can plug it back in, wait, and pull the power cord again to generate the second alert. In your last example, 5 alerts and 5 hours a case wouldn’t be created on the first alert. The alert is sent to Dell, stored in a table and once the 5th alert comes in, then it will create the case. If 5 hours pass, the table will be deleted and the threshold will start over at 1. You can post the details (trapid, eventId and eventsource) here if you want me to double check the policy file on the server.
Hi, This is Sushma. I have installed Support Assist in my environment . Since I am very new to this tool, I have setup this by reading various documents. I am struck up at a particular point and I appreciate if someone could guide me correctly. I need clarifications on few of the things and they are as follows:  Please help me on this. Thanks in advance for your help!  Regards, Sushma.
Support Assist Alert Threshold