Hello,   EQLX-Customer-Service is for renewing Service Contracts only, they don't handle support cases.  Hello, you can create a Tech Direct account without a support contract.    When you called the 3355 number what happened?  I would call them again, and explain the situation.  They should be able to get you the response.    The problem with the allowing the delete is why is it showing offline?  Depending on the reason, just deleting it could be wrong choice resulting in data loss.    I don't disagree that an override option should be allowed.   There have been cases where someone deleted an active member, even though they had to enter "DeleteAllMyDataNow".    Regards, Don  
I have an old Equallogic san that has a member that died(1 of 2).  When I try to remove it, I receive the message, "Call Dell Customer Support" for assistance in deleting an offline member."  Why???  I don't care about the data.  I want to use the other remaining member by itself.  Any thoughts? 
Equallogic SAN