Unfortunately, we haven't received further updates regarding the service yet. We’re experiencing some challenges in logistics, including the availability of parts and technicians. Rest assured, we are working with our service partners to have the repairs completed for you at the earliest.
I bought a Dell Vostro 3559 i5 laptop from Softlogic Information Technologies (Pvt) Ltd, Sri Lanka on June 23rd, 2016 (Service tag – ). I have two complaints about the quality of this laptop and the Dell customer care service. First complaint about the quality of the laptop and its parts. It has a three-year gold warranty, but there were issues with several major components during the warranty period. The hard drive, DVD RW, motherboard, battery and sound port had to be replaced. The new laptop computer has no chance to happen like this. So I have doubts about the quality of the laptop. I have been complained about this before but didn’t get positive response. Second complaint about Dell customer care service in Sri Lanka. On May 03rd, 2019 I logged complaint to Dell customer care center (+94112369640) for motherboard, battery and sound port replacement (Reference id     ). It’s been near three months now but i haven't got my laptop yet. They told me within three weeks they can handover my laptop. My problem is that no one tells me about the delay. I made a several calls to them. Finally i went to the center at two times. But i didn't get true reason for delay. Every time they promised me to handover my laptop as soon as. But they lied to me. This cause delays my essential works. I am embarrassed at the moment Needless to say, I was quite disappointed. I bought this computer trusting your company. But the money i spent didn't get me the service i needed. I’m not satisfied with the quality of the laptop. Kindly request check whether this complaints and provide solutions. I look forward to hearing from you soon.
Complaint about Dell Laptop Quality and Customer Care Service