I replied with my service tag on 12-2-21. With some amount of additional effort I managed to escalate my request and speak to someone willing to listen to logic not to mention the hours of lost time at work wasted trying to get it fixed. And Dell did eventually swap out the machine so finally I have a stable system thankfully. I thank you for your offer of assistance though and Happy Holidays.
Dell had been working on my machine for months! 1) The first replacement motherboard a tech showed up with was DOA (which took weeks to get) 2) Another few weeks I get one with firmware issues the tech and Dell support couldn't resolve which also took a few weeks to get. 3) A few weeks more I get one I've been tolerating which functions with power issues. 4) Now Dell just installed that motherboard same exact issues. Witnessed before and after by the tech and his call with tech support resulted in Dell offering to dispatch motherboard number 5. Inbetween 3 and 4 Dell had taken it apart so many times the screws on the lower bezel wouldn't even stay tight any more and 2/3 of them are missing. An issue which Dell support cared nothing about as far as sending new screws. Dell offered to just swap out the laptop while I was waiting weeks for the first 3 motherboards. Why I didn't say yes I have no idea at this point. Now that I've just had it up to here and asked them to just swap it out instead of motherboard number 4 they refused, they asked that I allow them to try number 4. Now it failed and they instead of honoring the promise they insist on nothing but motherboard number 5 or mailing in my system. I'm running a global IT infrastructure I'm not about to be with a machine for weeks or even a week while Dell tinkers around with this. I told them not to dispatch anything as this is totally unacceptable. I've ordered endless machines in the last 18 years of my career from Dell including Clients, Servers and Enterprise Storage. I'll be damned if I'm going to accept this as an acceptable level of service. Dell has wasted hours of my time while people take this thing apart over and over and weeks of my time waiting for parts to come in. If this is the level of service I offered or my team offered to our users I'd be booted out the door! My enterprise account team has been no help as they don't really have any influence over support, support is of no help nor can I get through to a manager. I even got desperate enough to try your social media with more BS. Dell is really going downhill and if this is the future of support with Dell it's time I look at alternatives for our organization.
Ludicrous level of support - motherboard number 5?!!!!!!