we were able to resolve the issue by uninstalling, reinstalling the supportassist plugin and re-registering using a newly generated access key and pin. existing cases are now showing up under the cases tab.
For whatever reason, the SupportAssist plugin in OME can no longer pull cases. It just says "Unable to retrieve the cases." It worked fine for about 2 weeks before it stopped. No config changes have been made to OME. The strange thing is that the plugin still automatically generates tickets and sends an email notification after doing so. But the "cases" tab just doesn't populate. Using OME version 3.5.0 with SupportAssist plugin version 1.0.2.477.   [IMAGE]
SupportAssist: Unable to retrieve the cases.