Dell tarnished the Alienware brand and have by far the single worst customer service on the planet. They create a label and say your package is shipping, and when it doesn't arrive they tell you your package is actually going to ship. I believe they make the product over seas then ship it from an American hub once it arrives in the states. Poor company. 12/16 = Hi! We hope you are doing well. We can see the system was received on 12/14/2019.DELL-Cares
After reading all the Post I've read online I'm starting to regret keeping well as my brand. I've ordered a computer on 11/29/2019 totaling 2 grand and paid for expedited shipping. With it being around the holiday I checked every other day to make sure the delivery day would be kept which was December 5th. I called and was assured that that date would be kept. Then it changed to the 9th, which isn't what they promised,but not bad. After constant phone calls and promises I get an update today,on the weekend saying it won't get here until the 18ty. I paid for the expedited shipping, at least refund that as the new delivery date is later that the standard date when I bought the machine. I'm a huge Dell fan boy and have been for years,I bought a tower two years ago and purchased all the Alienware branded accessories as it was something I wanted as a child. I even had complications back then purchasing. All the Post in the community and on Reddit say the same thing,Dell is obviously incapable of keeping their promises to paying customers.
Delayed order