Hi Fairywal, Thank you for contacting us and sharing your order delivery concerns. Please accept our apology for any frustration or inconvenience you may have been caused. Please select the location that is nearest your area and call to determine the location of our system. Or, you may email them at dellcustomercare[NAME].com. Ellesmere Port, UKPhone:   +44 (0)151 350 1005Havant, UKPhone:   +44 (0)2392 244 700Hinckley, UKPhone:   +44 (0)1455 62 2500Lutterworth, UKPhone:   +44 (0)1455 204 610 You can also view the order status information on your "My Account" on Dell.com. If you still need assistance, please reply to my email and provide the requested information. I can forward your concerns to customer care representatives supporting the UK. Thanks, Lorna
I need to ask for a day off at work, which obviously is not a thing I can do from one day to another, but still a big company like Dell uses a service delivery that fails to inform of the delivery date with more than a day in advance.  I have an ETA for 1 June but after waiting 2 days to get a response to my email to customer service about it, they tell me it's all they know and that there is no certainty to whether the order will be delivered that day or a couple of days later. Customer services are for giving a service, not to read the order status. I am intelligent enough to do that myself. I will end up putting a formal complaint to a consumer organisation because it's ridiculous that after expending thousands of pounds in an Alienware, the company totally fails to provide information as to where their product is. All I know is that it left some manufacturer facility in China a week ago. Since then who knows where my valuable item is. I call the customer service and I get the automated response that I can check the status at Dell.co.uk. What a great phone customer service... It would be great to know when on earth is my delivery going to happen with total certainty, so that I can ask for a day off and be at home to get it delivered. And it would be even better if a company like Dell used a proper delivery service, and not the cheapest one.
Impossible to know when delivery will take place- ridiculous!