Your VNXe system is in service mode because a flag (APPINIT) has reached it's maximum value. This can be seen in the message below:  2011-04-27 23:18:38 APPINIT 0x12 3 3 0x00 (RESCUE)  Do you know the history of this system? Is it a new system or was it being used earlier?
I see that my vnxe is stuck after boot and I could not login. Even service account is not working on the console. Here I pasted  the console output of SPA. Any ideas how to recover the system. I am not sure about the previous configuration of the system and it is ok for me to reset the configuration of this box back to the factory.  2011-04-27 23:18:36 Checking Backend (): <0x0000> 2011-04-27 23:18:36 Loading asidc driver 2011-04-27 23:18:37 Checking low level boot control counters: Current:<0> Threshold:<3> 2011-04-27 23:18:38 Checking boot control counters: <0x1200> 2011-04-27 23:18:38 2011-04-27 23:18:38 comp code count max action 2011-04-27 23:18:38 ---- ---- ----- --- --------------- 2011-04-27 23:18:38 SYSTEM 0x01 0 3 0x00 (RESCUE) 2011-04-27 23:18:38 SSD 0x02 0 3 0x04 (REIMAGE PROMPT) 2011-04-27 23:18:38 MIRROR 0x03 0 3 0x04 (REIMAGE PROMPT) 2011-04-27 23:18:38 CCSX 0x04 0 3 0x02 (RECOVER CONFIG PROMPT) 2011-04-27 23:18:38 CDX 0x05 0 3 0x02 (RECOVER CONFIG PROMPT) 2011-04-27 23:18:38 LOG 0x06 0 3 0x02 (RECOVER CONFIG PROMPT) 2011-04-27 23:18:38 CP CS 0x07 0 3 0x02 (RECOVER CONFIG PROMPT) 2011-04-27 23:18:38 CP ECOM 0x08 0 3 0x02 (RECOVER CONFIG PROMPT) 2011-04-27 23:18:38 USER 0x09 0 1 0x05 (RESCUE MODE REQUESTED) 2011-04-27 23:18:38 POST 0x0a 0 1 0x00 (RESCUE) 2011-04-27 23:18:38 BOOTFL 0x0b 0 3 0x00 (RESCUE) 2011-04-27 23:18:38 PLTFORM 0x0c 0 3 0x00 (RESCUE) 2011-04-27 23:18:38 CDX2 0x0d 0 3 0x06 (IGNORE) 2011-04-27 23:18:38 CDX3 0x0e 0 3 0x06 (IGNORE) 2011-04-27 23:18:38 CDX4 0x0f 0 3 0x06 (IGNORE) 2011-04-27 23:18:38 CDX5 0x10 0 3 0x06 (IGNORE) 2011-04-27 23:18:38 ADMIN 0x11 0 3 0x02 (RECOVER CONFIG PROMPT) 2011-04-27 23:18:38 APPINIT 0x12 3 3 0x00 (RESCUE) 2011-04-27 23:18:38 SVCREBOOT 0x13 0 3 0x06 (IGNORE) 2011-04-27 23:18:38 UPGRADE 0x14 0 3 0x06 (IGNORE) 2011-04-27 23:18:38 SVCREIMAGE 0x15 0 3 0x06 (IGNORE) 2011-04-27 23:18:38 SVCHALT 0x16 0 3 0x06 (IGNORE) 2011-04-27 23:18:38 SVCMODE 0x17 0 3 0x06 (IGNORE) 2011-04-27 23:18:38 ================================================================= 2011-04-27 23:18:38 === *** Going into service mode because of a fault *** === 2011-04-27 23:18:38 ================================================================= 2011-04-27 23:18:38 === When escalating to platform services, please make sure to === 2011-04-27 23:18:38 === include the messages ABOVE this notice. You can ignore === 2011-04-27 23:18:38 === any errors below. === 2011-04-27 23:18:38 ================================================================= 2011-04-27 23:18:38 Retrieving using nvramutil  2011-04-27 23:18:38 Retrieving using nvramutil  2011-04-27 23:18:39 Starting internal network ... 2011-04-27 23:18:39 Starting internal network interfaces ... 2011-04-27 23:18:40 -Writing network configuration files ... + rm /etc/sysconfig/network/ifcfg-eth_int 2011-04-27 23:18:44 mgmt device: Device 14e4:165a 2011-04-27 23:18:44 ssd mount requested ... 2011-04-27 23:18:44 /dev/ssd2 successfully mounted on /mnt/ssdroot 2011-04-27 23:18:44 Calling platform rescue logic 2011-04-27 23:18:44 rescue_logic.sh: rescue logic triggered 2011-04-27 23:18:50 rescue_logic.sh: mgmt info: Starting mgmt IP task with parameters: -10.193.189.69-255.255.255.0-10.193.189.254pÁØ÷- 2011-04-27 23:18:50 rescue_logic.sh: rescue logic finished successfully: mgmt IP task started Password: Login timed out after 60 seconds Password:
vnxe 3100 Going into service mode because of a fault