@ ariefstyo, We have replied to your private message with the transfer rejection details. Please check.    
Hi, I am very concerned that bad instruction from several Dell Customer Care Departments will result in me being unable to exchange a faulty item.  Brief outline; I ordered a laptop and compatible power companion - received by me circa 5th August - and discovered the power companion is faulty. I moved to Canada before being able to resolve this with the Dell UK team. After continuing to try to resolve this from Canada I was eventually (after several difficult conversations with various departments) advised that I need to submit a transfer of ownership request so it can be dealt with by Dell Canada. I did this and waited for 3 weeks and heard nothing. Now that I am chasing this (ownership still hasn't transferred) I have been informed by Dell Support on Twitter that once ownership has transferred I need to purchase a premium warranty to return the faulty item?! If this is accurate, I'm completely astounded and infuriated that I was not informed of this when instructed to transfer ownership. I will have effectively been tricked out of my consumer rights in UK law to return the faulty item.  Also when I enquired about the possibility of cancelling the ownership transfer I was told it is not possible. Regardless of outcome, Dell's handling of this whole situation has been terrible. I have been passed around from pillar to post with very little consistent information forthcoming.  Please could somebody advise me on the following points; 1. Will I still be covered to return the faulty item once ownership has transferred; 2. If no to question 1, can I cancel the transfer of ownership request; 3. if no to question 2, which independent regulatory bodies can I contact to report this and seek restitution? TO ANY DELL FORUM MODS READING THIS - I would be grateful if somebody would call me to discuss. I'm happy to provide any further details. Thank you
International Ownership and Warranty Transfer