They stated our Dell policy correctly. Any monitor exchange done after the first 30 days from the Dell invoice date will be a refurbished replacement.
Hello,So I was a little dismayed recently to learn that my faulty S2421HGF monitor, less than four months old, won't be replaced with a new monitor.Instead, Dell has said they can only give me an old 'refurbished' monitor instead.Is this really Dell policy? I puchased, and paid the full price of, a new Dell monitor.Obviously I would never have paid for the monitor if I knew it was faulty - but nor would I have purchased a 'refurbished' one.Can anyone offer any insight into this?
Faulty monitor - 'refurbished replacement'?