Doug -  You can breathe easy, I got you taken care of. Check your email and we'll have you smiling in no time! Lisa For US Consumer Post Sales Support and Unresolved sales issues, please reach out to LisaG on Twitter [NAME] and our Facebook page Dell Consumer Sales Support at [URL] 
Hey has anyone actually received the windows 7 update? I purchased my laptop on July 10 and my service tag still not in dells database. It has been well over 10 days. After numerous calls to dell the only thing customer service can tell me is to wait 10 days till after my purchase date. well it has been well over 10 days. How did people even get a order placed. I see that that shipping dates for the people who some how magically placed orders are for after january,  so i guess i will never see my free upgrade? I think  i need to contact the news and get them to report on this case. Sounds similar to how they deceived people by claiming to have next business day onsite service when it takes 5 days in my experience. Now i was promised an update and have till January to claim it but on every attempt of me claiming it I am told I must wait 10 days. Thank you were deceiving me once again dell.  A bunch of Liars and Crooks. 
dell windows 7 free upgrade