You should have received a private message from DELL-Cares. Reply to it with your Service Tag number. Does the LCD BIST (Built-in Self Test) show the same fault?
I recently acquired an alienware m15 R5 Ryzen Edition and in my opinion it is a fantastic device. I only use it to work since I am a software engineer. But just yesterday the LCD screen suddenly stopped working. It has not received any kind of blows or anything. If someone could tell me where or how can I buy a new LCD screen? I have searched and I have not found anything. [IMAGE]
m15 R5, LCD screen stopped working