There are many reasons for this message, one is documented in emc202368 [nasadmin[NAME] .etc]$ server_viruschk  server_4server_4 : 10 threads started.1 Checker IP  Address(es):10.241.183.21    ERROR_AVINTERFACE  at  Sun Nov 23 16:56:10 2008 (GMT-00:00).                 RPC program version:  3.                 CAVA release: 3.6.2, AV Engine: Symantec SAV  SE.                 Last time signature updated: Wed Nov 19 00:34:44 2008  (GMT-00:00). Cause      The EMC CAVA agent cannot  communicate with Symantec Scan Engine because Scan Engine was not configured to  use the correct interface.  EMC CAVA will try to connect to the loopback address  and Scan Engine must listen on the loopback  interface.Fix        In the Symantec Scan Engine web console, go  to Configuration -> Protocol.  ICAP must be checked.  Make sure that the Bind  Address includes the loopback address.  The procedure for doing this is  different for Scan Engine 5.1 and 5.2. Once the correct interface has been entered, click Save and then Apply in the  upper left corner of the Symantec Web UI console.
Hi  I have a NS-G8 and I want to install an antivirus solution to filter files in the Data Mover. I have the following environment configuration:  -       OS: Windows 2008 R2, 64 bit -       AV: Symantec SAV for NAS 5.2, 32 bit -       CAVA: 4.5.2.3, 32 bit   Note: the AV server and the CAVA agent are hosted in the same server which is a virtual machine.   SAV and CAVA agent communicate via the loopback interface (127.0.0.1). When I try to run SAV we have the following Errors: 1-     Message : ERROR_AVINTERFACE  2-  Reg Key : HKEY_LOCAL_MACHINE\SOFTWARE\EMC\Celerra Event Enabler\CAVA\Configuration\agenttype=CAVASAV 3-     When we change REG key : HKEY_LOCAL_MACHINE\SOFTWARE\EMC\Celerra Event Enabler\CAVA\Configuration\Agenttype=Driver 4-     Message: ONLINE 5-     When we change REG key : HKEY_LOCAL_MACHINE\SOFTWARE\EMC\Celerra Event Enabler\CAVA\Configuration\Agenttype=toto 6-     We have the same error: ERRO_AVINTERFACE.   When we change REG key to Driver we have ONLINE on Data Movers but SAV doesn’t work. When we change REG key to CAVASAV or other word (toto…) we have ERROR_AVINTERFACE.    I think that the problem is the communication between CAVA and SAV.   Could you please help me!!!!
SAV and CAVA with NS-G8