Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
Hi , i have bought a brand new dell g5 se on 3rd october. Which was having issues , so i applied for replacment on 13th oct and it got approved on 18th oct.  They told me it will take 45-60 days. Which is quite high considering hp takes 14days.         On nov 8 , i got a mail regarding providing them delivery details and pickup address detaips for my laptop . To which i replied on 22 november. And now its 27th december today And i still did not got my laptop replaced.        Dell does not care about their customer at all. Did i purchase a 80k laptop to wait fpr 60 days , Noooooo . But still , if you are taking so much time , why dont you work on delivering it on time. Now ,its been 70+ days and i am still stuck with a broken laptop . Being an software engineer. It impacts my work.  Dell did not even provided a backup unit. Neither they care to make a replacement procedure pain less.         This incident really encouraged me to never ever buy any dell product in my life. I repeat NEVER. I am so frustrated that i am ask for Full refund. Their consumer support is not even replying to my mails regarding the replacemnt status.        If any dell moderator is reading this. Please help me out throufh this situation and help me keep my faith in dell which is lost. I am really frustrated and feeling that i just wasted my 80k. And stuck with nothing. I am tired of hearing these "we will escalate the issue to respective team" line. Dont say it . Please do it.  [NAME]  , can you please help me out. , I am unable to send private msgs to you either?
Very frustrating experience with dell regarding replacement