Hi Sybook, Thanks for posting on the Dell Community. More than likely this is a legitimate call. Dell does not charge customers until the unit actually ships, so if the finance department was unable to verify your method of payment, then a "hold" would be placed on the order.  Unfortunately the order will cancel in a few days if the hold is not released. When you contacted your credit card company, what is seen is a reservation placed on the card for the amount of the order, but the card is not actually charged until it ships.  Please go through the verification process with the financial department so that the order does not cancel. If you would like me to check the status of your order, please contact me privately.  Thanks. Regards,Robert
I have ordered an XPS 13 from the Dell US site. An hour after I placed my order, I received an "Order Held" email informing me that Dell was unable to process my order due to invalid or missing credit card information. They asked me to call 1-800-571-3355 Ext 41-61285 to provide them the missing informaion. I have checked with my credit card company and they said the payment to Dell was through. The order status on the dell web site is now "In Production". Is this "Order Held" email trustworthy? Or is it a scam? Also, what is the actual status of my order? Cheers 
Order Held email - Is it a scam or not?