Update Tuesday February 16, 2021 = "I did receive my replacement laptop and it does work.".We are sorry for the overall experience you had to go through. We shall work on this to provide better service in the future to our customers. Feel free to drop in a message here anytime if you need any help and we shall look into it.DELL-Cares
I opened my new Dell and found it to be defective. I sent it to Dell (Sept 5,2020) warranty in Houston and I was informed that they cannot fix it due to lack of spare parts. They have offered me replacements which I have accepted but then they write me and tell me they are out of replacements. This same scenario has occurred 5 times. It's now the end of December 2020 and I get email telling me once again, alas, there is a replacement! Only to receive a notice stating they need my permission. My computer has been at dell for 5 months! TLDR: Dell closed the service tag, offered a replacement. Failed to replace the computer. They offered me a refund then rescinded the offer. Wash, rinse repeat 5x  My new computer has been at Dell for  months! No computer, out the money, worst customer service I have ever experienced. I didn't bark for 3 months but this is beyond comparison.  Has anyone actually received good service?
Has anyone got a warranty repair back... ever?