Hi Yosef90,  Thanks for your post! I apologize for the situation you have experienced, and hopefully I might be able to assist you.  Please contact me privately and provide your personal information, and I'll see what can be done.  Thanks. Regards, Robert
DellCares --  On February 27, I worked with a Dell representative via chat and asked for their help in buying a lock for my new Dell laptop.  They provided the part number and link to the lock they said would work, so I ordered it Next-Day Delivery. I received the lock on March 2, 2015. It did not fit my Dell laptop.   I notified Dell Support via chat on March 2, and reported the problem. They provided me with what should have been the correct lock part # and told me I needed to contact Dell's Return Department... but that they were closed.  So I went on my business trip (without a working laptop lock that I had Next-Day delivered).   When I returned and called Dell Returns on March 30, I was told they would not issue me a refund. They emphatically and repeatedly told me that I had passed the 30 day window and there was nothing they could do.  I pointed out that the error was theirs and that I had contacted them the same day I received the lock and reported the problem.  Not to mention that my subsequent follow-up call was still only 28 days after I received the wrong lock. They said sorry, they can't help me.   I asked to speak to someone else as I'm sure Dell would not treat a paying customer that had be wronged like this.  I was told there was no one else to speak with and no other channels.  The advice they did give me was to check eBay and see if I can find a lock that fits for cheap.   Does this seem like a fair response, or a good way to do business?  I hope your answer is no.  The crazy thing is I wasn't even asking for my money back -- I just wanted to exchange it for the lock that actually works!  Is that unreasonable? Dell, can you please help fix this problem?  I work for a digital marketing agency and have been eating a lot of crow from my IT brethren for recently purchasing a new Dell laptop (which had keyboard/touch screen problems -- but that's for another post).  They warned me of Dell customer service.  I  would like to prove them wrong, so can you please please please just swap this laptop lock out for the one I was supposed to get?  I'd prefer not to chase Dell all over social media to try and correct this mistake.  Thanks for your help.   
Dell Cares - Can You Fix This Situation?