  [NAME]  Contact here is End users. [URL] Find information about your Dell Order Support on topics such as Order Status, Shipping, Delivery, Cancelations and Returns.  [URL] I am not dell and do not work for dell. Personal information here like order numbers and service tags etc is not allowed. End users do not have access to the database. The forum is not contact with DELL support or service.
Yesterday, I bought a New XPS 13 9305 on the Dell UK website. Easy ordering process, paid for it, got the emails confirming all is good and now I await delivery in six weeks or so, hopefully a bit sooner. What isn't so good is the rabbit hole known as the account profile, customer number, order number and the complete separation of those elements to make finding the order status on Dell's website quite the challenge. I've bought Dell computers online for personal and small business use since the late 1990s. This latest purchase is my 6th Dell machine. So I do have a customer number and an account profile. Little did I know, though, that I have three customer numbers all linked to my account profile, says Dell. I log in to my account with the email address I use (and also used for this latest order), but the order status doesn't show my order. Instead, all I see is a software support service I purchased in May 2020. The history for that shows a different customer number. If I go via the add an order option, entering the order number, customer number and postcode, I get the page that tells me I'm in guest mode only and to verify with an email address to see the details. I fill out the form, get the one-time code by email, enter that, and then I see the order. But it's not added to my account so every time I want to look at it, I have to go through this performance. There's another page where I can add this order to my account. I've done that 4 times now, but it's not added to the account. To cut a long story short, I spent a good part of today toing and froing with the [NAME] folk on Twitter. Lovely people, they want to help but don't seem to know more than I do from reading FAQ on the website. Any suggestions on how I can connect with an actual person at Dell and try and get this admin process sorted out?  Hard to find a method to do that on Dell's website. Thank you.
Down the rabbit hole with customer numbers and orders