My order was scheduled to ship Jan 17, however, it shipped Dec 20. A big thank you to Nimin from the community team, he was extremely helpful in answering my questions and providing me with accurate responses. For all the other folks, don't give up, just hang in there!
Hi,   I ordered an Aurora R13 back in end of October and it has already been delayed twice. The customer service team gives me a different story each time i contact them. I can already see the service tag and express service tag under order details. The original ship date was Dec 6, and then it was delayed to Dec 16, and now it got delayed to Jan 17. I have no idea how this is possible if i can already see the service tag. The machine is built, and it shouldn't take this long to ship the product. I'm hoping someone can help provide me accurate details as i have been told too many stores by customer service and i don't know who to believe. Specs are below. R13 - i9 - 3090 - 64GB - 2TB SSD + 2TB HDD - Back Cover - Lunar White - Canada
Aurora R13 constant delays with different stories from customer service