Hi, Have you tried going into Programs and Features in Control Panel, and try removing it from there. There is a piece of freeware software HERE, but never hand over money.
My non-Dell desk top has Dell Remote Access on it and it just recently messed up my access to my administrator account.  I cannot access the administrator account, so I cannot delete the program the regular way (add/remove) because a  window pops up saying :"RA Media Server please log in." When I log in it says: "The user has not been granted the requested logon type at this computer". (meaning administrator privileges). The only solution the company that manufactures that computer gives is to run a system restore. I cannot even do that because it requires log in as administrator!  Help!
How can I remove Dell Remote Access from my non-Dell computer??