Thank you for your message. I apologize for the delay in the response.   Seems like there was some technical issue & the bot did not respond to your message.   We see that the system is over 10 years old & the warranty has expired. Our assistance on out of warranty & Precision system is limited. Please post your message on the Precision board & our experts there will be able to assist you further.    
I've recently started this topic. In a short while, I've received two private messages:   Subject: You’ve received a private message from Dell Community ForumFrom: DCFAdminDate: 08-04-2019 04:49 PM Hello, I’m your Dell virtual assistant. I see you've opened a thread. In order for me to review your system configuration, may I have the Service Tag / Express Service Code? Refer the below link to find the Service Tag: [URL] and   Subject: You’ve received a private message from Dell Community ForumFrom: DCFAdminDate: 08-05-2019 04:49 AM Hello, I haven’t yet received the Service Tag / Express Service Code. I’ll be able to review your system configuration as soon I receive it from you.   . I've tried to send my service tag (as well as the express service code) as a reply to these messages. I've also added the express service code to my original message. And.. nothing. So... Is this bot dead?  
Dell virtual assistant (forum bot) is dead?