Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.  Within the first 30 days you have the option to Reject the system (that was not delivered) and get full refund or new replacement system. Dell Refund policy, New vs Refurbished - Dell Community As soon as possible visit your online Dell account and create Service Request so that Dell officially knows that there is a problem to fix. Clearly state which remedy you want. In these situations a full refund is advocated because if select new replacement system option, your Dell warranty is still active. 
I think FedEx stole my package. I didn't get anything. When I informed Dell they said they want police report for replacement or refund which means wait on more month.
Stolen by FedEx, #10