The customer should NOT be executing this procedure - it needs to be done by an EMC field person or the partner.  Take a look at the EMC KB article that was published earlier today about this issue. This is visible to all EMC employees and partners.
Hello,  Is this normal situation that "sh: /xtremapp/bin/xtremapp: No such file or directory" appeared instead of the current SC version after an option 2 "Display local storage controller version" was selected at the install menu? Is this normal just after shipped and connected to Storage Controller before the initialization? The current version doesn't appear since a OS is running because  the menu is shown.  install menu ------------------------- 1.Configuration menu 2.Display local storage controller version 3.Check cluster setup menu 4.Perform factory reset 5.Power menu ... ... ----------------------    sh: /xtremapp/bin/xtremapp: No such file or directory  Best regards, Hiroki
"No such file or directory" by "2.Display local storage controller version"