[NAME] i just tested it, and the problem seems to be intermittent. earlier it was shutting down every 5 minutes but i just used it from 100% and it discharged at a normal rate and then hibernated on its own and shut itself off at around 60ish percent and turned on normally at 57% and ive got it plugged in now. sometimes it will make itself hibernate but most of the time it will just immediately shut off at random. i spoke to a dell rep maybe an hour ago and hes scheduling me yet ANOTHER motherboard replacement
I'm having what seems to be a new pretty unique issue with this laptop. for context I've already had the motherboard replaced twice in 2022, first time for a misdiagnosed issue and the second time because the charge controller on the replacement motherboard half-fried itself after a couple weeks. fast forward to today, I've been having no issues until I decided to run my laptop off of its battery. I primarily use it plugged in anyway, and i have zero issues when its plugged in. but when i unplug the AC adapter, it will die after about 5 minutes of use, no matter how full the battery is. it also has no error codes and will restart normally and then shut off again after another few minutes. the battery is not low, it was doing this at 90% and seemed to drain normally between shutoffs. i gave up the few minute on then random shutoff cycle at around 60%, plugged it in and its working as normal as long as its plugged in. I had this same issue about a month ago, but that time, it would be at 100, then almost immediately flash 7% with a battery low warning then turn off if you didnt plug it in. if you did plug it in, then the battery would jump back to like 70%. after talking to a dell customer service rep, they had me update the BIOS then reset the bios to default settings (Adaptive seems to be the default, though i was using "primarily AC use" because i usually keep it plugged in) though its still doing the same thing no matter if its on adaptive or standard. also now its still randomly shutting down on battery power, but the battery % is staying about the same as it was before the shutdown (not fluctuating), and from 60 to 100 charging it now it seems to be incrementing normal as long as its plugged in
m17 R4, randomly shutting off on battery power