I have reviewed the case history and i see that you have reached out to us on Twitter  and some time back you have confirmed the issue is resolved. Are you still facing any issues?    Feel free to DM us in case you need any assistance, we are happy to assist you. 
Hello, please help me. I turned to livechat's technical support but their service was abyssmal. That's why I am here. ------------------------ So I tried to reset and update windows using Dell SupportAssist OS Recovery. However, I am stuck at this page for 2 hours now. [URL] Question 1: Should I wait 5 to 10 hours? Question 2: Does this part of software require internet connection? (Because it disconnected from my mobile hotspot due to idle/no active usage. I cannot reconnect it obviously since now it's in recovery mode.) Question 3: Is it safe to do force restart?   Regards, Lulin
Dell SupportAssist OS Recovery Stuck At System Configuration