Version of DDD provided by Dell online associated with laptop's service tag was wrong version (2.1).  Searched for later version (2.2x) using NO service tag filter, just pulling up ALL available drivers and software for laptop model & OS. Using later version of DDD worked.    Re: Office activation - completely uninstalled but had to run MS "fix it" software to clean out some pre-installed or residual settings or files (not sure what it cleaned out) , and then re-install Office 2013 again , then it was able to activate. suspect since it would not activate after initial install, that something came pre-installed on HD that was preventing activation.
Dell Digitial Delivery v.2.5 is not working. Opened computer today, tried to use DDD to download software that was purchased but not installed. Keeps giving error message: --"Dell Digital Delivery has not been able to connect to the internet. Please make sure you are connected and try again."  -  even tho I AM connected to the internet. Also, not sure if related but am not able to register my new Office 2013 product either.  Never had this issue on brand new computer right out of the box before. This is an Inspiron running Win 7 Pro, 64bit. Dell Tech support was also unable to fix the problem
PROBLEM WITH DELL DIGITAL DELIVERY