This issue was handled by DELL-Cares agent.   We regret the inconvenience you had to go through. NBD (next business day) service starts from when the onsite technician receives the part from Dell. Due to the world wide current situation, we’re experiencing some backlog in terms of part availability. Currently, I see that the part is expected to be available on September 17th. All may track the status of a Service Request using this link.DELL-Cares
I just wanted to express extreme dissatisfaction with Dell support in the Czech Republic. Hopefully it will help someone at Dell to make things better for customers (I am not sure where else to turn to). So imagine I am business professional and using Lenovo products for whole my career. Once in a lifetime I decided to switch to Dell XPS 13 (9300) as my main working notebook. So I buy it, pay not so cheap price (for premium notebook) and get the good-looking NBD support. After several small issues with Dell XPS (especially as regards the fact that it is almost constantly overheating) and buying all other support staff (docking stations, notebook stands etc.) I used the notebook for about a month and slowly got used to it. Then I leave it on table in sleep mode and go jogging. Returning after hour I found out  that the notebook will not boot and is stuck in Dell Logo stage (with all my data on SSD). So finally I call the support. Initially everything goes fine, they promise me to call the next business day. On the next day nobody calls so I call DELL support again and get information that they are waiting for motherboard to arrive from warehouse. So I ask how long will this take and ask the support to let me know the next day. And they call me back that the motherboard will arrive in two weeks. So is this still the NBD support? Am I too demanding to presume that since Dell is selling XPS 13 as its flagship ultrabook, they should have some spare parts at their support centers rather than at some distant warehouse? Correct me if I am wrong, but I think the next business day usually does not come in two weeks. Thank god I still have my old Lenovo notebook with data backup otherwise I would have to buy a new notebook to cover the two weeks. Well, you have to get much better DELL to get me as your customer. I already bought two XPS 13s and I guess the 3rd one is not coming.
NBD service not exactly happening on next business day