You could try deleting the normal.dotm template file. This may solve the problem: Exit Word Press Windows Key + R Copy and paste the following in the field:  %userprofile%\application data\microsoft\templates Press Enter key Look for and delete the Normal.dotm file Restart Word. If that doesn't work, try holding the CTRL key while starting Word. If Word starts, you have a bad add-in loading. Let me know and I'll post instructions.  
Our new computer, optiplex 3020, came with MS Office 2013; however, we have never been able to use any Office components.  We always get an error, eg. Microsoft Word has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.  We can see the document underneath the error message. Maybe we need to register the product, but how do I get to a page to register it?
MS Office 2013 not working in new computer