We thank you and appreciate the feedback with regards to the shipment. Thank you for working together with us. We do appreciate your time and patience in this matter. Regards, Pamyaphi
Contacted the dell support many many times. I ordered my Alienware X15 R2 on 30th, May 2022. In the beginning, the estimated arrival was 7th, April, 2022 but immediately after I ordered and paid, the estimated arrival changed to 27, April, 2022. At this stage, everything was still acceptable. However, the product has not arrived yet. After I called dell, it says the Shanghai lockdowns made the delivery delayed. ???, why did not you send your products from Shenzhen? there has no lockdowns and I got something from there with only 1 week. Plus, your agents keep saying the product will arrive soon but actually, it is still stuck in China. It is also odd that you can not cancel your order after shipping. Amazon lets people cancel even after shipping. It is definitely strange and not appropriate. Really awful services. Please get my laptop to me asap.
Delievery delayed for more than 10 days