Unfortunately, the Dell USA return policy states that a refund is only allowed inside the first 21 calendar days from the original invoice date. Once out of warranty, your only Dell option is the Expired Warranty Service. There is no excuse for the Tech Support agents to not call back. I would not wait on them. You should post the issue on the Desktop General Hardware board so our users can assist you in troubleshooting. They are quick to respond.
Called Tech support on 09/01 to report that the USB drives of my Inspiron One 2350 is not showing up in File Explorer. Case # 916052508: The Tech connected to my PC and troubleshoot, later told me to call me back the next day due to he need to do some research and he is about to send me an email for confirmation. Note: I notice that the tech used third party software like "driver booster 2" to detect and download drivers. I received no email. The next day I waited and did not received any call from the time he said to call me. I called the Tech Support again that night 09/02 and connected to another tech. Kumar was good have and have good attitude toward customer. But same thing the issue was not resolved and said to call me the next day. Same, I waited and not received a call. I'm just frustrated cost I have scheduled my appointment on those time and never received a call. My PC warranty expires at 09/02/2015. Now I'm not sure about Terms & conditions of the warranty. But is it possible to return This PC instead. I've been a customer of Dell, all my computers were bought from Dell. Only this time I have trouble with my PC and I'm having hard time of getting it resolved.
PC issue was not resolved until warranty expires.