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Im quite disappointed in Dell's service, im representing a customer of Dell. My complaint is on the service for the ProSupport which promises support on next business day and onsite support. I really hope in the future Dell could be more tentative and responsive with their email, i was told that the onsite would be by today but wasnt inform that they cant make it today until i called them late afternoon, to my surprise they couldnt make it but didnt even reply my email in the morning confirming today's onsite. I really hope dell could improve on being more tentative to customer and should notify them through email if they cant make it on that day.
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