Or is that not accurate for the XPS series? As I said in my first post, you cannot make blanket statements covering the entire series. There are dozens of models in that series that differ considerably. You're in luck: both the SSD and the charging jack are removable and replaceable. It's possible that there could also be damage to the board, in which case just replacing the charging jack won't be sufficient. Before handing your laptop to a repair shop, I would remove the drive and backup your data. If Dell will do the repairs, they may want a drive installed, so you could wipe it after backing up your data, and then reinstall the drive. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)
This question is for a dell xps 2015 that served me well as a young grad. Great performance, good definition on the display, decent battery life. I recently dropped it when lounging in my bed and a piece of the charging port snapped clean off - total human error, but I’m hoping it will be an easy fix. However, just spoke with dell support, and apparently it’s a motherboard issue (seems that the charging port connects all the way to the motherboard - is that true?). The initial estimate was quite good, sounds like there wouldn’t be any data loss, but Im giving myself a 24 hour window to do my own due diligence in case there’s an easier way. Does anyone know A) if there’s an easier fix for the charging port that the team may have overlooked, B) how likely it is with the xps 13 that there will be data loss by replacing the motherboard? Thanks in advance.
Xps 13, motherboard data loss