Hi [NAME]  Many users are having problems using the new system forum software.   Click on DELL-Cares link (supplied by DELL-Chris M). At the top of DELL-Cares webpage, click on Private Messages. In new window go to text field at bottom of page. Type a message. When ready, click on RH arrow to send. Your message should appear.  ​
Why can't I revisit my past private messages with customer cares? I need this for historical records. 
Could not access Private messages to/from Customer Care