Customer care had finally resolved the issue and I have received my laptop afterwards. 
I bought an Inspiron 16 Plus on the 1st of February, 2022, and it was supposed to arrive on the 9th. After checking my order status on the 8th, I realized that my order is still for some reason unconfirmed. Because of this, I decided to contact Dell and see why my order is on hold via a support ticket. On the 9th, I get an e-mail from bnl_care_consumer[NAME].com, in which I was asked if I had "raised prepaid", which I personally don't know what it means. After a few more e-mails, I sent my payment invoice (paid via IDEAL) to bnl_care_consumer[NAME].com as a proof of purchase, since it seems like the issue was that Dell didn't receive my money. In the meantime, I also decided to try contacting Dell by phone, since the e-mail conversation seemed to go nowhere. Big surprise, during the phone call I spoke to an automated support bot, and after a few minutes I was informed that there is no personnel available to speak to me, after which the bot hung up the call. After that other unfortunate event, I tried to contact Dell via their in-built chat. To explain it briefly, the person I was talking to said my order is confirmed, and that the laptop would be delivered on the 14th. Now I would call it a day, had it not been that my order was cancelled today (11th). I believe it is outrageous that a company as large as Dell would cancel a regular customer's order without notice and without refunding the money paid. This is colloquially called stealing in my book. From what I've seen I am not even close to being the first person this was done to. Can anyone with more experience on this issue help me with getting my money back? [TL;DR] Purchased a product and payment went through. Dell didn't confirm payment and cancelled order without any notice and without refunding. EDIT: Forgot to mention my order number, < Private Order number removed.TOS73>
Dell cancelled order without notice