Hi All, I got the private message from dell sales team and got it resolved after furnishing the transaction details. Really appreciate the dell customer care/ sales team on their quick response and resolution within reasonable time. Hence closing this query. Wonderful Dell team. Kudos !!!
I ordered DELL Inspiron 14 series on dell.com/en-in and I paid the amount rupees 57k via online BHIM app. The amount was debited from mySBI account and the transaction is showing as success but there is no order reflecting in my orde r page in Dell. When contacted the bank theyconfirmed the amount got transferred to the beneficiary successfully. DELL custome care chat is always busy , both in phone / chat. I am feeling nowhere to go situation. Did anyone face this situation and any resolution ? Without resolving this, I can't go for placing another order too.
Amount debited but not received the order