Update = After completing troubleshooting, a DELL-Cares agent setup a LCD Assy. replacement.
I am in the Netherlands and i need an on-site assessment and maybe a replacement of my laptop display, but I cannot reach the support via phone or chat.  when i call the service number shown on the dutch official website, they keep hanging up my phone saying the "cannot connect me to the service due to technical difficulties" after i give them my service code. and the online chat button is also always gray because "all agents are currently busy". and btw they haven't replied to my email request yet. I am in a hurry and the only reason i bought ProSupport Plus service is for the tech support to come to place asap when i have problems. Now i cannot even contact them. this is ridiculous!!! can someone tell me how can i report this problem? or if there is anyone from the staff who can help me to get the support that i deserve?  
Cannot reach technical support in the Netherlands