SCG is a remote IT support and monitoring software that is delivered as an appliance and a stand-alone application. It provides a single solution for your entire Dell portfolio supporting servers, networking, data storage, data protection, hyper-converged, and converged solutions. In addition, this version provides:• Insight into the most critical issues• Accelerated issue resolution with remote access and secure, two-way communication between Dell Technologies and the customer’s environment• Single installation and registration for the data center• A continued focus on security with a new policy manager with advanced auditing andcontrol features, the best-in-class MQTT protocol and new development processes• Improved performance and scalability with the gateway handling even more telemetry dataand actions across your Dell enterprise environment• An enhanced web UI experience for our on-premise connectivity management dashboard.SCG technology automatically detects issues, captures system state information andinitiates alerts and contact from Dell Technologies. You will eliminate time spent on collectingsystem state information, case creation and engaging with Dell Technologies. You can also usesecure connect gateway to run automatic collections or on-demand collections, and toautomatically send system state information to us for proactive case creation. Depending on theissue and your preferences, the gateway also can initiate remote resolution with remote accessand secure, two-way communication between you and Dell Technologies. DELL-FHSocial Media and Communities ProfessionalDell Technologies | Enterprise Support Services#IWork4DellDid I answer your query? Please click on ‘Accept as Solution’. ‘Kudo’ the posts you like!
I'm trying to understand the primary benefits of connecting Dell EMC hardware to Dell EMC (either directly or via Secure Connect Gateway) for "phoning home".Alerts can typically be set up via e-mail direct from the system to the customer, so duplicate alerts from Dell EMC aren't necessarily helpful. There are also things like CloudIQ which won't work without connectivity to Dell EMC, but for customers with only a couple of pieces of hardware, yet another source of monitoring/alerting may be more trouble than it's worth.
Benefits of phone home/SCG