Hi Frank_01602, Thanks for posting. Apologies for your ordering experience.  If you would like for me to look into this, please contact me privately and include your account and order information.  Thanks. Regards,Robert
I placed an order online three days ago.  I received an email saying that the order was received, with the specific order details in the email (laptop type, processor, memory, etc.) .  The order was definitely received by Dell, since the system details were in the email.  But I never received a confirmation.  I spent * a lot * of time on the phone today, talking to "support" staff, who told me that the order was "lost", or "cancelled", or that there was "a glitch".  (Yes - they really said that!  Is this a computer company?)  They all told me to place the order again but there is no documentation that the order was actually cancelled.  This is all very frustrating.  Is Dell a computer company?  Does Dell want to sell computers to individuals?  I have ordered many Dell computers in the past, both for home and for institutions, and I have never run into this.  How can an order simply vanish?  How can a Dell employee cancel an order without notifying the customer???  Is there a phone number to talk to someone who can answer questions and not just give formulaic answers???
order cancelled - Dell did not notify me - is this any way to do business?