  Hi R Chola,  For Case Generation EnterpriseOID=.1.3.6.1.4.1.3183.1.1TrapID=65799EnterpriseOID=.1.3.6.1.4.1.674.10892.5.3.2.1TrapID=2162EnterpriseOID=.1.3.6.1.4.1.3183.1.1TrapID=65927 If you look them up in policy.xml file you will see that the first two are only Warnings and the third one is Informational type. Usually, in order to generate a case the Severity should be Critical/ Minor or Major and with AutoCase as Yes.   .1.3.6.1.4.1.674.10892.1   1004       CRITICAL    Thermal shutdown protection has been …   Yes    FirstMatch()  Let me know if you have any more questions.RegardsAniruddha S
Hi Guys, It´s possible to know the list of qualified alerts that can generate a new case on SA? Only critical alerts can generate a case or some warning alerts too? Thanks in advance R Chola 
Support Assist Qualified Alerts