Thank you for your message. I will be glad to assist you with this.   Are you trying to create recovery disc on a different computer & install OS on this computer?    Have you tried using media creation tools to download & reinstall the OS, if you not you can try this link   For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.   How to find the service tag    
Same for me, please help. Changed broken hard drive via Dell Warranty but stuck with this, I can't give the user his PC back.
OS Recovery Tool fails to create SA OS Recovery USB, #4