Hi,   I'm Priya, one of the Managers at Dell Social Media Support. I've reviewed your journey with us, and I apologize for the inconvenience you’re experiencing due to the issue with your system.    Our resolution experts will need your alternate contact number so that we can proceed with the service. Hence, please let us know when you're available to continue the conversation we'll be glad to take this further. Don’t worry, I’ll be making sure there are no unnecessary delays in resolving this issue by constantly monitoring the case until closure.   Having said that, we do not want to disturb you with numerous messages. If we do not receive a response, the service will canceled and the case will be archived. To re-open the case, just drop us a message at your convenience, and we will be happy to help you.    Thank you again for your patience and understanding.   Best regards, Priya Manager Dell Social Media Team
For the last months I experienced black screens when turning on my July 2020 XPS 15 9500 and I get a warning message = service tag is not installed properly I tried to set the Service Tag in the BIOS but it cannot be edited there.  When I try to update the Drivers or the Bios I get an error message wrong password. Support said that a motherboard replacement is necessary which seems a little bit  exaggerate to me? Is there any other solution?
XPS 15 9500, service tag is not installed properly