Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Hi, Is there a way to add details to a service request automatically started by SupportAssist after finding a problem? The email I received mentions WhatsApp for communication. but I need to add the details from my laptop, as my phone can only receive SMSs. I did not find any other way to add a comment and/or more details. Thank you.
Adding details to a service request