* Go back to the top of this Customer Care board* Open FAQ Customer Care* Read =Dell warranty does not cover your personal dataDell warranty, compensation policy
Hello, I acquired the Dell G15 5510 in September 2021, and after one month of usage, it began to cause difficulties such as the screen disappearing and numerous color lines appearing on the screen with the laptop producing an obnoxious and loud sound and failing to operate even when the start key was pressed. After much heated debate, Dell ultimately decided to repair the laptop because the problem persisted. They don't even give a safe way to transfer your data. We eventually received our replacement laptop, however, the corporation once again failed to satisfy our expectations.1 the laptop started causing the same problems, again and again, we had to go through a long process of tests I literally sat for 6 hours straight with the customer care executive and the results were zero it was still causing the same problem. 2 We purchased a premium warranty extension for our old laptop, which has yet to be transferred to our new laptop [we received our new unit in October] despite assurances from senior executives, mailing them all the docs again and again, calling customer service again and again. 3 When the laptop started having the same problems again, the motherboard, fan, and RAM were replaced. The technician that was assigned to our house just made the laptop worse, and we couldn't even work on it until the components were replaced again that too after having long conversations with the senior technicians. Now the laptop has again started creating the problem and the fans are making too much noise after the replacement so we talked to them again but since the service of premium support which we paid for isn't available to us it's now tougher to contact them and reach to them as we are the helpless customers what can we do after all. Finally, after writing to them for 1 month, they thought ok they have a genuine problem now let's again replace the laptop. After facing the same issues with the same model again and again we are tired we don't want this laptop anymore if the replaced laptop couldn't work fine what is the assurance that the next one will. we are students and have a lot of data stored on it we did not buy dell to increase our problems rather make our work easy but till the date as u can read how many problems we have faced. I am done with this laptop don't want the same model. Help me out by either refunding my money or getting me a better model than this one coz I think even u understand that one cant trust if the issue persists we are not fools so don't make us regret any more that we trusted such a reputed company which failed to keep our trust.  it's a humble request plz help us with our problem I think g15 has some issues to solve and we don't want this model again already wasted a lot of time do not intend to waste any more plz help us. and also when it happened for the first time we took the charge of our data but do u think it's easy for us to, again and again, shift data. plz also arrange something to safeguard my data as it's not us but your product that is creating the problem and we have paid for ur services.
Inspiron G15 5510, replacement laptop issues