You need to read the terms of sale you agreed to when you initialized your system.   [URL] Even if you did contact Dell in two weeks, Best Buy's return period is only 15 days -- Dell's own 30-day policy doesn't apply to retail purchases. Your only option is repair -- complaining at this point will only delay the resolution. If you haven't tried a different router in another location, that would be a very good idea before scheduling the repair -- it's absolutely not clear at this point there's anything wrong with the system.  A wireless connection is only going to be as good as your connection to the access point.  
Hi, I purchased a brand new Alienware x14" laptop on Nov 28, 2022 from Best Buy. I noticed the Wi-Fi was losing signal and I contacted Dell customer service in Mid Dec, they suggested it could be due to my router or outdated driver and all the basic trouble-shooting stuff. I day-trade and this manufacturing defect has lead to financial loss since I was not able to place any orders due to defective wireless card or motherboard and it has caused me extreme anxiety and stress. I submitted a ticket, after going through endless trouble-shooting steps, the customer service arranged a technician to replace the Wi-Fi card on my brand new laptop, but the problem still persists. I have requested to exchange my laptop as I don't want a refurbished. Although I contacted them 2 weeks after the purchase of this brand new laptop, now they refuse to send me a replacement, but instead they are offering to change the motherboard. This is extremely annoying unprofessional and disappointing and I don't want a refurbished laptop for which I paid the full amount.  Can anyone please guide me on filing a complaint with the corporate office. Where should I start? Thanks and much appreciated.  Code of Conduct which all agreed to when joining. DELL-Admin> 
x14 R1, how can I file a complaint or take action