Update = After verifying ownership and completing troubleshooting, a DELL agent setup service.
This is just ridiculous. Bought a new laptop. Webcam does not work. Sent it back. Promised back in 5 days. 500 phone calls and chats and promises and lies and getting transferred to overseas again and again and again and again. Service does not show up in my account. Account information shows new computer is "out of warranty" when it is 30 days old. Haven't even had a chance to use it, have spent 50 hours on the phone and chat. Still don't have the laptop back, never want to use it, want a full refund, will never buy another Dell product again. Good luck with anything. Absolute insanity.  Code of Conduct policy. DELL-Admin> 
Worst Experience EVER