Update October 14, 2021 = After completing troubleshooting, a DELL-Cares agent setup service.
Hi, I had a problem with mouse touchpad on my laptop Latitude and after Dell diagnostics I sent laptop to repair in August 20, a couple of days later DELL support told me they could not fix it for some reason and they would send me a new one in 15 days, today is October 13 and I saw status deliver December 20. My question is : Is it normal warranty dell delivery date? thank you,    
Latitude 7490, warranty replacement