Luckily I purchased a laptop the same month the computer arrived which also was charged on the  Dell preferred account. I am now writing Dell Financial Services, requesting a chargeback, given Dell customer care, sales refund team, and tech support keep tossing responsibility as to who will initiate a replacement. This could be a solution for those of you who have problems early on and can't get Dell to do anything.
I previously posted on the forum about my power supply issue. Thankfully, Dell agreed to replace that part, though the replacement is still a month out. However, what I didn't post about was the day 1 issue I've had with the computer randomly restarting while doing mundane things like checking email/slack. Today, after restarting 3x in less than 30 mins inhibiting my day job, I called support. They did a remote diagnosis session and checked the logs etc. The tech now suggests that the entire machine be replaced. Ok, that's great, that's good service but he informed me that the machine would be replaced with a REFURBISHED computer! I'm not sure how you can buy a brand new computer over USD 3k which has had issues since day one to then turn around and get it replaced with a refurb, in less than 3 months! That seems like a bait and switch when you've paid for something new! And before anyone says T&C and industry standards, I get the T&C, but if you were to buy a car and it were to have engine issues in the first month, you'd take that back to the dealership and get another brand new car.  I don't know how anyone else can look at this and not think reputation risk. Otherwise folks if you see ANY issue out of the gate better return that DELL pc within 30 days and order another!
Aurora R10, issues from first boot