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Hello A work order was created for an LCD replacement for my Inspiron 7415 2-in-1 on May 18th, 2022. Firstly I am highly disappointed that the product was only purchased late last year and was treated with optimum care, yet the right hinge on the laptop simply fell apart without much warning. The screen is functional, however I am not using the laptop until a technician arrives as I do not want to incur any further damage as the hinge is already off and the keyboard is basically hanging off. Secondly it is now 25th June and the last message i received on May 19th was " Sorry for the inconvenience, we do not have one or more parts required for your service. We will contact you to schedule service once parts are available". Can someone kindly assist as this is very frustrating as I want to use my laptop ASAP and this is a major setback that was not caused by any fault of mine. I am very disappointed in the length of time being taken for the replacement LCD to arrive. Assistance to hasten the process will be greatly appreciated
Over a month and no response on replacement LCD for Inspiron 7415