Update = After verifying ownership and completing troubleshooting, a DELL agent setup service.
Hello, I purchased XPS 15 9500 in summer 2021. I am experiencing screen freezing issue which does not resume until I press power button twice or reopen the screen after shut down. The screen does work in the background while being frozen at the same time. For example, if I am writing an email and screen freezes, the words I type will be in the email even if the screen freezes which can be seen after the power button is pressed twice. It has become so frustrating as it bothers me most during exams which has happened to me quite a few times whereas for last exam I was out of time, but my professor understood it and gave me additional minutes to finish the exam. This should not happen at all especially with a new laptop where I am paying lots of money for a terrible product. Also, I tried contacting Dell about it, but they all gave up saying this cannot be fixed. Nowadays, this occurs every now and then when I am in a meeting on Teams which wastes lot of my time. Has anyone got the solution yet?
XPS15 9500 screen freeze and flicker