Update = After verifying ownership and completing troubleshooting, a DELL agent setup a like for like system exchange.
I have a Dell G15 5515 Ryzen Edition and it started to not start in 01 of february, I called the assistance and it was quick, the new parts arrived in one week and the assistance went to my friend's house to change the broken parts, but he went away without initialize it. When I initialized it the same problem happened again and my windows was not found. I called again the support, they said it was another part that is broken. I asked if the tecnical assistent was there just to change the parts and not to see if the notebook would work, but they said it was strange for a tecnical assistent goes away without finishing the job. They asked for the new part that was pointing error and said in about one week I would receive it. But in the next week (15 of february of 2022) the support called me saying that my new part would only arrive in April, but I can't affort to wait so long, I depend on my notebook to work and I'm already losing money, the assistance said that in 3 working days I would receive a call about chaging the whole notebook, But it arrived the 3º working day and no calls. I called the assistance again and they said they would call me in the monday. I waited for monday and no calls. I called today (22 of february of 2022) and the assistance said that I will only receive a answer tomorrow (23 of february of 2022). Every time I call the assistance the deadline for a answer changes. I don't hahve the means to work about a month and I'm losing money for a mistake that the dell tecnical made. If he had finished the job and inicialize the notebook, he would had spared me time and maybe I would already be with the new computer. It just get frustrating every time that I call they tell me another deadline. I just want to go back to work and to the guarantee, that I'm paying for, to work.
G15 5515 broke, Support isn't helping, can't work about a month