Have read lots of stories like yours on the forum.  Will add a contact that has been helping  people in your situation.  First you should remove your Cust. # and the service tag #. They are a violation of the forum and Dell will either remove your post or remove the #'s for you.     For US Consumer Post Sales Support and Unresolved sales issues, please reach out to LisaG on Twitter [NAME] and our Facebook page Dell Consumer Sales Support at [URL]  Contact Lisa and good luck.  
How can I get help with the windows 7  upgrade? I keep getting shuffled around on the phone for hours!!!!
windows 7 free upgrade 