Please download & install the version VNXe Operating Environment (v2.1.0.14097) first. After it's upgraded, then apply the latest one you mentioned above.  You cannot upgrade directly from a 2.0.x code to 2.2.x code. There has been a major change in software in 2.1.0 code which must be applied first in order to recongnize the next versions.
Hi,  We have bought last year a vnx3100e.  My firmware is: 2.0.3.13400.  I cannot  by web interface  get candidate version.  I succeed to download the firmware:VNXe-MR2SP0.1-upgrade-2.2.0.17384-RETAIL.tgz2.bin.  But  when i upload, i got the message that the file is not a good candidate version.  How can i download the newest firmware on this site ?  Thx. 
how to dowload firmware