Just want to say that I finally was emailed the promised $75 Dell Promo eGift Card. This after *many* back-and-forth private messages and emails with Dell Customer Care. I suspect many on the "front lines" in that group are very well-intentioned, but powerless to do anything other to relay inaccurate info. In summary, if you're in the same boat, don't give up!  And as a long-time Dell customer and fan of their brand, it's too bad they make this process difficult.
On 2/17/2020 I bought a Visio 50" HDTV with a promised $75 Dell Promo eGift Card After a month without receiving the card I contacted Dell Customer Care through their customer form. I included my order number/purchase ID so they could check the status of my gift card. On 3/23/2020 I got a reply back from Vikas Singh with Dell Customer Care saying this was case #53360823 and that I would be contacted by a "case specialist" to keep me updated on the progress of receiving this card, within "48 to 72 hours". That never happened. No eGift card. And NO CONTACT from a Dell Customer Care "case specialist", or anyone else from Dell either. Any other Dell customer in the same boat?  I did notice a lot of similar posts to this Dell Community > Customer Care area from the past. Discouraging, to say the least!
A $75 Promo E-Gift Card never sent, even after reply from Dell Customer Care