Sunghwan, We may need more information on some of your questions but I’ll provide initial details here in case others have the same question. Then we can take this offline if you have additional questions. Can I get event lists about Auto Case Creation? I believe all PowerConnect alerts will have an event source of “.1.3.6.1.4.1.674.10895”, you can go into the policy file located under C:\Program Files (x86)\Dell\Dell Integrated Support\bin\conf There are about 55 policies that could match this event source. If you search for this event source type, you will notice two important fields, AutoCase and AlertThreshold. Cases will only be created if AutoCase=Yes. The AlertThreshold tells you how many alerts in what timeframe it would take to create the alert. For example, FirstMatch(), the alert will create a case on the first alert, while a threshold of Occurs(3,00-01:00:00) means it would take 3 alerts in one hour to create an alert. If two alerts were sent and an hour passes this value will reset back to 0. Here are a couple of examples from the policy file.    OME                  .1.3.6.1.4.1.674.10895                  900                  Major   Trap indicating the power supply state. The dellTrapSource should identify the exact power supply. The dellTrapInfo may provide additional info regarding the power state.                   Yes                  FirstMatch()                  3                  FA                      OME                  .1.3.6.1.4.1.674.10895                  570                  Major   Link failure detected, no backup available. The dellTrapSource should indicate the fail link.                  Yes                  Occurs(3,00-01:00:00)                  3                  FA   For the next two questions we would need to know the TRAP/EVENTID combination from OME or you could grab this information from the SupportAssist logs while your testing to see what the threshold is. In the logs you can search for the service tag you are testing and grab this info. Logs are located under C:\Program Files (x86)\Dell\Dell Integrated Support\logs An alert will look something like this:  2014-07-29 00:01:05,625: T0xPHOMEScheduler_Worker-4 OMEQueryJob INFO Message=[Preparing alert:                 ID: -2147477670                 Service Tag: ABCDEFG                 IP: 1.1.1.1                 Model:                 DeviceName: ADEVICENAME                 DeviceType: PowerConnect                 EventSource: >.1.3.6.1.4.1.674.10895                 Diagnostics: True                 EventId:                  TrapId: 830 Message: This warning is generated when a port removed from a trunk. The dellTrapSource should indicate the trunk from which the port is removed. The dellTrapInfo should indicate the port being removed                 OS:                 Severity: 8                 Timestamp: 2014-07-29T00:01:05GMT-04:00] When port fault event occured, Auto Case Creation should occur? Again, I would need to know the TRAP/EVENT combo to know when and if a case would get created. Here is an example of a port removed but there is no Autocase so a case would not get created, it’s only an informational alert.                    OME                  .1.3.6.1.4.1.674.10895                  830                  Warning   This warning is generated when a port removed from a trunk. The dellTrapSource should indicate the trunk from which the port is removed. The dellTrapInfo should indicate the port being removed.                  FA   When port unplug event occured, Auto Case Creation should occur? Short answer is yes but again, we need the TRAP/EVENT Details, here is an example of a PS State.                   OME                  .1.3.6.1.4.1.674.10895                  900                  Major   Trap indicating the power supply state. The dellTrapSource should identify the exact power supply. The dellTrapInfo may provide additional info regarding the power state.                  Yes                  FirstMatch()                  3                  FA     I hope this helps and let me know if you would like me to email you? Joe 
Hello, I am TAM in Korea. I suggested SupportAssist to customer.  Customer's main reason for SupportAssist is; Monitoring M8024-k PowerConnect Network Switch.  Please let me know Auto Case Creation policy about PowerConnect Network Switch. - Can I get event lists about Auto Case Creation? - When port fault event occured, Auto Case Creation should occur? - When port unplug event occured, Auto Case Creation should occur?  If anyone need to contact me, please mail to me. SungHwan_Lee[NAME].com
Auto Case Creation about PowerConnect M8024-k