I’m not sure that I understand what you are trying to achieve. As far as I know there is no RDP option to an SP (in fact I’m fairly certain this is not possible), you need EMC tools and passwords which are only available to EMC CE’s. If you have installed the ESRS IP Client for VNX on the same network as the SP, you should be good to go, but you will need to open ports from the ESRS IP Client pc to the internet and these are detained in the install docs. I’m pretty sure the latest version of all the docs are listed below:  [URL]  [URL]  [URL]  [URL]  If this does not resolve your option, you should be able to log a call through Chat or contact your local EMC team.  Trefor
hi, guys we have VNX7500 storages. and I am wondering if there is a way to RDP to spa or spb , for example to verify if port 25 is open to the smtp relay server.....  and I heard ESRS(Secure Remote Support) is software for remote acccess to the SP/ CS. if yes, that will be great!  my questions: 1) is this ESRS need addtional cost or license? 2) where can I download the pack? 3) do I need to install on control station or seperate box? linux box or windows box?  thanks very much in advance!!! [IMAGE]
is ESRS free and where can I download it?