In my specific case, the issue was with the fingerprint driver that was corrupting the windows boot. I disabled it and i guess i'll have to wait for a driver update. All working fine now.
Good evening, I've had this issue for the last 4 months. My laptop reboots everytime I turn it on for the first time on the day or if I don't use it for 1+ hours. After the random reboots, it won't charge unless i shut it down. I've had 3 technician at my place. They have changed the motherboard, adapter, SSD...everything. I've also had a "collect and return" service. The issue remains. For a 2K laptop, this is frustating. Poor customer service, always sending the same messages, and trying the same methods. I don't really know what's left to do. I just really want to solve this issue, thank you.
XPS 15 9500 random reboots and not charging right after that