[NAME] davethank you for your reply.I've got the serial communication working albeit only on the iDrac port.I'm in contact by Dell support via the forum and direct.When the issue is resolved, I'll post the findings here.best regardsglenn
Hello,   I am struggling with the deployment of a brand new disc enclosure DELL EMC SCv3020 The unit cannot be discovered by the storage manager client, not by scanning and by manual MAC entry. The unit and client are on a same subnet with no firewall and such interferring. The front panel network status is off. The deployment guide says either the controllers are running starting routines or a fault has been detected during startup. Given that the unit has been powered on for many days, this suggest a fault.   The unit is covered by Dell ProSupport. But alas Prosupport will not intervene stating it is an installation issue. My remark that I'm unable to access the configuration because the controllers seem 'down', does not register   I can access it's iDrac web and SSH pages. Despite numerous attempts from my part, Prosupport has not done anything with this stating the connection must be done via the serial number of the controllers and its (front?) ssh.This is not possible as the controllers are down.What is the use then of iDrac?   At the moment my vendor and Dell Prosupport are passing each other the hot potato, and thus denying me support I paid for.   Grasping at straws, I read somewhere , a manual installation of the OS is possible.I asked ProSupport how to do this.I did not get an answer other than the request to connect a serial cable to the controller for putty communication.Small issue with that: the controller do not support serial connections. Any help is most welcome. best regards
undiscoverable new SCv3020 - help!