KITTCATT, If you cannot obtain the password you will need to search for password recovery software on the internet or format and reinstall Windows. If you need a Windows disk you can purchase one from the link below. Dell Restore Disk
I bought a computer from a friend who bought it from someone and I can't change the password on it...I can't even reboot it or factory reset it what can I do please help and the person I bought it from said she can't get intouch with the girl she bought it from
Password