This is a users helping users forum.  There are some Dell moderators that occasionally will answer a post but that's all.  If you want to contact Dell or complain to Dell this is not the vehicle to do it.  Because it is a users forum, unless someone has something to add or help there will not be any responses.
I posted an important question on this forum over 1 week ago and have received ZERO replies to that thread, WHY ? Does anyone know if the DELL representatives still answer questions on here ? How can DELL supply free software via "Support Center" and then totally ignore the fallout caused by the poor quality of that software ? Comments please ?
Why doesn't a DELL representative answer questions on this forum