I request you to delete the order details from public viewing and private message us the registered name on the account for further assistance. -Sahana
Received the R-13 but missing Lunar Light Rear Cable Cover.  The Rear Cable Cover is on my invoice and on the packing list.  It was paid for and not received.  I do have unboxing video showing not in the box.  The Rear Cable Cover was paid for. First call to order support, they wanted to return the R13 and Dell will replace the returned R13 with another one with same specs or better.  This is utterly ridiculous, just send me the Rear Cable Cover.  Dell will incur return postage and another postage to resend exchanged unit.  Speaking to the foreign call center, the agent is sticking to their script and said cannot merely send out the missing Rear Cable Cover as the R13 is sold as a unit.  The order support escalated matters to have them offer replacement unit alternatives or to work out something.  All I am asking for is to send me the Rear Cable Cover that I paid for...I want nothing more or less.  Extremely doubtful Dell will be able to find a same spec Lunar Light R13 and I do not see anything at Dell Outlet.  I was promised return call within 48 hours.  Called order support after 48 hours and they said give another 24 hours.  Well it is almost 96 hours and no call back. The R13 is just sitting there when I need it to be put to work.   I called Dell.com Sales and they will sell me the Lunar Light Rear Cable Cover for $121usd incl tax and suggested to contact order support to refund me this amount.  Is this the route to take or take the simple and least costly route and just send me my missing Rear Cable Cover.
Missing rear cable cover from order