Update December 28 = I'm Shilpa, one of the Managers at Dell Social Media Support. I’ve reviewed this case, and first of all, I’d like to apologize for the inconvenience you've experienced. I'm also sorry that our support and service did not reach your expectations. I accept your feedback and the points you have shared is definitely valuable to us and we will be working on these areas to improve our services. I apologize for the overall experience you have had with us. Thanks for your time and patience.Best regards, ShilpaManager,Dell Social Media Team
Hello, I would like to relay a recent experience I had with Dell Technical Support simply to notify Dell management that this type of customer service is not acceptable.  I will post an e-mail below I sent to a Dell customer service representative which summarizes the issue: Hi *****,
Dell Management - Please Read this Post