Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Dell customer support is abysmal. I have waited over 2 months for my brand new Dell Inspiron 2-in-1 that I need for me to do classes this year and for work. Along with the fact that I need it to function. All of my expensive blind person apps I need for all documents and to do my class work. I had already had paid over $200 to have the computer repaired once and it was sent back to me disassembled. The bottom plate completely off and the problem wasn't fixed. This is beyond a problem. This is aa absolute train wreck. I just want a functioning laptop. I've already kissed my expensive apps and data good bye.
My experience has been terrible