Hi oiajsiodja, Thanks for posting. Apologizes for your difficulties cancelling your order.  Many customers have reported success by calling: 1-800-247-2076  Option 2 to cancel their orders, you should try it.  Thanks. Regards,Robert
I need to cancel my order but the website has not allowed me to because it said my order number was incorrect. I have tried the email but it did not work. I will be out of the country when my order is expected to arrive so I need to cancel it. I tried cancelling before it said in production so I need help. Thank you.
Online ancellation not working