Finally, I didn't upgrade the firmware and opened a case, I reinstalled SAN HQ (withour keep logs) and everything is good now. Thanks
Hello.  I have a Dell Equallogic SAN PS4100X v7.0.10 and a SAN HQ server in release 3.0.2.7457. Yesterday I receive an email which talking about error 14.2 Caution conditions: If I run SAN HQ Client I can observe a 14.1 Critical Alert: Unexpected Exception in Service. SAN HQ seems to be connected but there is no logs. I try to upgrade to 3.2.0.8291 but this is the same issue. Nothing change on our side, and I test a snmpwalk with same community, it's working. Have you ideas ?  Thanks
SAN HQ Critical Alert - impossible to get logs from PS4100X