Greetings, Marc Thanks for reaching out. Please private message us for further assistance. -Sahana
You deleted my first post because I included the RMA number trying to get help. I need help please. I bought a replacement charger for my Alienware 15 R4, and it was not a factory spec replacement so I *immediately* returned it and bought a more direct replacement charger than what was sent.It was signed for at Dell 11 days ago, nothing has been processed. Dell sent me an email confirming it was received 11 days ago and that it would soon be processed. I’m currently in the hole for 2 expensive chargers with you even though I only have one. Please, finally direct me to someone who can assist me with this. It seems like you are just sitting on returns for weeks trying to run out the clock on them. At least to me, a Dell customer since the 90s who has recently had bad support experiences with you. Id include more helpful details on my order but you deleted all that information so im simply asking for a human being to tell me what’s going on with a return you started processing weeks ago. M. Nelson 
Dell Not Processing Return for 11 days