Dell support couldnt even fix this issue and the support was so terrible, that the retailer in the end agreed to take back the machine. I got an ASUS ZenBook as a replacement and it is hands down better in every single way. Sorry Dell Support, but when you dont even know who is a authorized reseller and who is not, you are clearly not competent!!! You 100% lost a life long customer with me and my company!
Firstly I bought this laptop for about $1300 in Panafoto Panama (one of the biggest electronics retailers in the country) on Feb 15th 2022. It has been 15 days since purchased this laptop, BUT support told me that it has been registered in the system as having 109 days - they count from the shipping date and not the date of my receipt (I shared my receipt).The above is already incredibly disappointing, as Dell just told me that the warranty and service level that applied for the first 30 days are no longer available... (honestly, I find rule this very disappointing) Windows 10 suggested upgrading to Windows 11 and I thought why not. Since then I no longer have sound, microphone is also not working and the fingerprint reader neither. I have spent a day with Dell Support, who have told me to reinstall the BIOS, then later someone else from support told me to do the same things again (as support is always a different person, it is like starting from the beginning each time - thanks Dell Support!). I was told to re-install drivers, use the Dell service app and technical app. All that done. Long story short, technical support even tried remote desktop, but they cannot fix this issue and they are not willing or able to provide a support email or any contact to escalate this issue.   Anyone know what to do? At this point I can only say that the Dell Inspiron with Windows 11 is totally unusable in 2022 for work, as it does not work for work calls and meetings. The support I have gotten from Dell is the worst I have ever had. I wish I had bought a Asus, MSI, or any other brand.
New Inspiron 7415 2-in-1 after upgrade to windows 11 no Sound, Mic or 
Fingerprint reader