Hi judyh2000, As correctly mentioned by ejn63, the drivers are needed to be installed in correct order. Please refer to the link [URL] for checking the correct order to install drivers after installing Windows. To get the drivers for your system, click on the link [URL] Enter the Service Tag of your system and select the operating system. Install the drivers in the order shared in the above link. Also, please update the BIOS. Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved. If the issue still persist, please follow the troubleshooting steps listed on the link [URL] The Micosoft Works was shipped pre-installed along with the system. It would not be possible to ship the CDs for it. Hope this helps. Please reply if you have any questions.
You should know, I finally broke down and replaced the hard drive because the dreaded Blue Screen of Death was coming more and more frequently (1-2 times each month) and I got tired of finding band aids to fix it. Hopefully replacing the old Seagate hard drive with a Toshiba hard drive will make those problems go away!???! Using Windows 7 fyi. ...at this point, I have just 2 problems. 1. My touchpad no longer works. I've tried downloading a driver from the Dell site but it seems to fail during the install process. Help! 2. I want to reinstall the Microsoft Works program that came factory installed, but in looking through the CDs that came with my system 4 years ago, there were no Microsoft CDs sent to me. Am I able to get a copy of MS Works for my 4-year old Vostro without $$$?   Any help appreciated.    
Just replaced my Vostro 1520 hard disk (32bit) drive....