11/23 = We have received an update from our escalation team and see that the claim has been validated. The gift card will be sent to you within 28 days, please reach out to us if you do not receive the gift card within the time-frame shared.DELL-Cares
Hi, I have to bring this matter to the public domain as i personally believe the process Dell has setup in place is just  dog and pony show. I purchased a Laptop for my son going to Univ. in 1st week of Sept. Dell Confirms the Order  In the next few days Dell sends an email saying the product is now out of stock and offers to give me another unit or wait till 19th Sept 2019 I say - i will wait. The Dell Back end team sets up a new Purchase - for the same laptop - now shipping with i5 version 10 instead of version 9. I specifically ask that the Promo would be honored. Sure says the lady who is processing my order. New delivery date is Oct 14 2019 - so i raise the matter and customer service puts a rush on the matter and  creates a delivery advise. Actual ground shipment happens in Oct with delivery date of 8th Oct 2019. No information on how to make the Promo claim provided. So I contact the lady who set up the order and she tells me how to submit a claim. Submit the claim -  Standard response please provide Order information and invoice and delivery date blah blah Send in the information - CLAIM REJECTED because order is out of the Promo Window Go back to the lady who copies the Dell Promo team re the confirmation of promo card on my order and asks the team to "help" me out an process the  claim Claim now reactivate Yay !! Send in information of the original order and wait. week later no response Call customer care on 4th / 5th Nov - as 30 day window of return is closing in SHOCKED To hear that I cannot return the product and a 25 % Restocking fee applies. Really Dell But the agent tell me not to worry he will get the Promo Claim processed So again wait for a few days .. Now another agent sends me an email asking for the original order and all the paper work  Respond to that agent and wait for 2 days Lo behold today another agent writes back - : Good day, Thank you for your email. We sincerely apologize for the inconvenience but we do need a copy of the order confirmation of the original order in order to get this raised to our relevant team? The document must show the original order number, date of purchase and product purchased. Thank you for your understanding and cooperation on this matter. Should you have any queries, please do not hesitate to contact us. Kind Regards, Really How many times do you need the same information that you have on file. People - you be the Judges Scan or Legit?
Dell Visa Promo Card, Scam or Legit?