You should go ahead and uninstall both the apps, one is likely to be the first/original version which was replaced along the way (around 1 year ago) by a new and improved -lol- release. You can probably still run either, though the old one probably won't detect some of the latest updates... I mean... Dell's heart was in the right place, they are trying to offer bug early-detection, drivers update and online support all in one app, but it would need much more polishing to effectively merge with Windows utilities and not constantly clash with them, this way it just isn't working. It could have something to do with the audio driver, would you mind going to Device manager > Sound, video and game controllers and make sure that the driver installed for the Realtek high definition audio is the 6.0.9414.1 release? Then check for any Realtek app installed, it should come with Realtek audio controller preinstalled, as well as Dolby Audio and possibly IntelliGo audio. Try and reset them all, remove any kind of special effect, sound enhancement, try the simplest setup possible, like a basic 2.0 stereo or headset. By the way, if you're using a USB headset set it aside, because USB headsets use their own integrated DAC (like a whole different audio chipset) which could be the actual culprit (bypassing the main audio chipset). Lastly, if you have half a mind to reinstall Windows... don't let me hold you back haha And if/when you do it, this time don't rely on Dell OS Recovery tool: create a Windows Installation media using the official Microsoft tool, and reinstall everything from scratch. Don't install any Dell app except for Dell Update, go to the drivers page for your laptop and install everything you need, in the following order:  By the way, when you are about to reinstall the OS (and only then!), enter the BIOS and make sure that SATA Operation is set to AHCI, not RAID or anything else, otherwise you will likely need to install the Intel RST driver during the OS installation (or it won't detect any connected drive), which can be quite annoying...
Hello everybody. Sorry in advance in case I didn't use the correct section, I'm quote new to the forum itself. I bought my Dell last week of November, and since them I've experienced this problem like 2/3 times. It's a win 11, Ryzen 7 model, with a 3060 on, and I've basically tryed out all the hardware diagnostics without real results (all were passed with positive results). All my drivers are also up to date. What happens is that my PC would freeze, no bsod or error whatsoever. If I would happen to be in a discord call, I'd still be able to hear the others, but won't be able to talk. I'm not really sure on what to do anymore, hope somebody can help 
Dell g15 5525 freezing