Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement. Tested OK.
Everything from the get go has been terrible with Dell.  Ordered an XPS Laptop - over 2 months delay Software issues after getting the production - I rebuilt the machine and it worked fine Hardware issue - Bluetooth not connecting - This is where I am now loosing my patience since the so called Premium support has been an absolute pain. After all the testing from Microsoft and Dell it was determined that they needs replace the part and they booked a technician to visit the very next day. I was happy that it will be fixed the very next day. Now I have been staying at home waiting for someone for 3 days in a row everyday the status changes to next day or another few hours more. I have spoken to the support 3 times, emailed them over 5 times, spoken to their 3rd party vendor once and I still have no idea when someone is arriving, is my so called brand new laptop is actually going to get fixed?  And this is Premium support, making you wait at home for a week postponing your business and then to get another update end of the day that nah no one is coming!! Model XPS 13        Cheers, S  
Premium Support - Don't fall for the name