Hi mikna, Thank you for posting your comments on the Dell Community Forum Customer Care Board. Please accept my apology for any frustration or inconvenience this may have caused. Dell doesn't receive payment for a purchase until an item ships (invoices). When the order is initially placed, your bank "holds" that amount aside in anticipation of Dell eventually charging your account when the system ships. Dell only charges your bank credit card once the order actually ships. (The ship date is also the date the warranty begins). I may be able to assist you in this matter. Please reply to my email and provide the requested information so I may access your customer account records. Thanks,Lorna
I ordered a laptop on Friday, Feb. 19th, it was charged to my debit and money was taken out immediately.  Sunday, I received a shipping notice. Monday my credit union sent me an fraud alert on my account asking if I had two charges to Dell.  Apparently, they charged me twice, I called Dell on Monday, spoke to customer service who said they would reverse one charge.  Great, except it's Wednesday and nothing.  I tried chat...customer service wants to transfer me, I have been waiting for 40 min,  How do I get to actually communicate with someone who can help???
Charged twice