There seem to be two issues: 1. Dell RealTek Audio and Wavve Max Audio were disabled to run at Startup. So they were enabled to run at startup2. Wave Max Audio App was either not installed or the proper version was not installed. I wasn't quite clear, I didn't get clarification from the tech. Either way it was installed from the Windows storeThe takeaway for me was it's better to work with a Sr Level Tech than a regular or junior level tech
My device suddenly stopped recognizing the headphones when plugged in. Interestingly it recognizes them if plugged in and restarted. However, if I unplug them and plug them back in, it will cease to recognize them.I recently did all new updates and it recognized them when plugged in. However when I tried a second time it did not. Very weird. It's like it only recognizes them once and that's itThis is a new motherboard and new audio jack so I don't think the issue is hardware. Tech support believes I need an OS reinstall but I would like to avoid that.
XPS 8940, headphones not detected