Solved! Refund finally posted.
Honestly, so stressed. I needed a laptop replacement in a rush for work and ordered it from Dell and never received it despite it saying delivered on Dell's website. The next day FedEx tracking updated to say it wasn't delivered but by that point I had reached out to Dell to complain. Dell couldn't promise me a replacement in time so I decided on a refund. The package was labelled "return to sender" per FedEx, and promptly made its way back to Dell without ever having graced my hands. Keep in mind this was a $2.5k purchase, and I have another XPS 15 that I bought for over $1K in 2018 (or 2017: I cant remember). I was told I'd be refunded in 8 business days, and yet here I am--almost a month later with no refund and no laptop: you bet your bottom dollar I'm not doing business with Dell again. Funny thing is, I liked the XPS so much that I bought Dell stock because I figured this company was on it's way up, but I'm not so sure this will be sustained success if this is how Dell treats its loyal customers. I emailed them again this past week and only received an email saying, more or less, that 'it has been processed on our end'. Well, that's good for you but where is my money? My bank transcripts sure don't show it having been refunded. Such a waste of time and I've been stressed about this to the point where I wake up from sleep over this. I am student still, and though I also work, money is tight. All I wanted was a reliable machine to do my work on and this is the stuff I have to deal with after shelling out $2.5k. So now Apple isn't getting my money again and neither is Dell. I hope to see another company design a similarly built laptop that I can buy in the future.
Refund headache after delivery debacle