Hi [NAME] Spyder from local admin account, please see if Revo Uninstaller Free can list the Alienware update software and use its advanced scan to completely remove everything.  [IMAGE]
So I have had my Area-51m R2 laptop for roughly 8 months or so. I haven't had many problems with it since I received it. However with the latest update, using the Alienware Update application that comes on it standard just completely froze on the "Restarting" screen. It's just on the blue Restarting screen. Mouse cursor and all is just frozen. I work on a boat and am gone for 28 days at a time, so the first thing I do when I get home is turn my laptop on and begin doing all nessassary updates that has released since I've been gone. Not sure what to do as I don't want to manually power off the pc fearing something messing up because I did that. Please help! This thing was ridiculously expensive and I'm getting worried. Here are my exact pc spec = Alienware Area-51m R290Wh BatteryKiller(TM) Wi-Fi 6 AX1650 (2x2) 802.11 ax Wireless and Bluetooth512GB (2x 256GB PCIe M.2 SSDs) RAID 0 [Boot] + 1TB 7200 RPM Hard Drive [Storage]16GB DDR4-2933MHz, 2x8G17.3" FHD (1920 x 1080) 144 Hz 9ms 300-nits 72% NTSC color gamut + Tobii Eyetracking technologyWindows 10 Home English10th Gen Intel Core i7 10700 (8-Core, 16MB Cache, 2.9GHz to 4.8GHz w/Turbo Boost Max 3.0)180W + 330W AdapterAlienware mSeries per-key AlienFX RGB keyboard with numeric keypadLunar LightAMD Radeon RX 5700M 8GB GDDR6
Area-51m R2, update from Alienware Update app FROZEN!