Here is the main link for Technical Support. Enter your private service tag.
I recently bought a laptop from the outlet. I opened the case to replace the hardrive and was astounded to find that the "refurbishment" team hadn't bothered to replace the screws securing the hinges to the case (not sure how to include photos). Literally the only thing preventing the screen from dropping off is fact that the back cover also screws through the hinge bracket, but those screws are not meant to handle the stress of the hinge. I sent an email this morning but I've gotten nothing back, not even an autoresponder. I really don't want to spend several hours on the phone waiting for someone who'll never understand the problem. How can I contact real technical support directly?
How to contact real support?