Hi,   I'm one of the Supervisors from the Dell Social Media support team. I'm glad that the issues are resolved.   If there is any feedback you'd like to share about your experience with our support, please let us know. We'll be glad to work on it to improve our services.   In case you have any issues or queries in the future, feel free to reach out to us.   Thank you for your time and patience. Vivek Best regards, Dell Social Media Team   Update = Resolved After completing troubleshooting, a DELL-Cares agent setup a part replacement.
I want to replace the faded screen which I purchased from the DELL. The new unit display is not original or else it must be a refurbished display. Since the Inspiron G3 15 3500 is new. I am not sure how they assemble and deliver this kind of unit to customers when they are buying. I have raised a case regarding this issue. And they have given me a courier tracking ID. But there is no call upon the service from the technician and Dell information.  
Inspiron G3 15 3500, LCD replacement