Since you already rebooted the SPs, I'm totally out of options. If connectivity is ok and the management servers have been restarted (SP rebooted), I don't think there's much more you can try.  Are you absolutely sure you plugged into the right connector on the correct SP ? So SPS A conencted to SPA and SPS B connected to SP B ?
Hello Experts,  I am getting SPS faulted alarm in Navisphere even after changing (fully charged) with a new one.Rebooted both the SP's.still getting the same alarm and no alarms in the SPS(no amber light).Any idea what could be the problem?  Thanks....
SPS showing faulted even after changing