For people in India, looks like Dell-Cares/Social media team is not aware of the 3 years warranty & neither has Dell updated the warranty on their product pages (for MS116 wired mouse & KB216 wired keyboard).But Phone Retail team is fully aware of it. Call up Dell tollfree - keep on pressing 0 to get connected to call routing/operator- ask them to transfer you to RETAIL TEAM (that handles seperately purchased mouse, keyboard & monitors).Atleast for the KB216 wired keyboard they have confirmed 3 years warranty after checking with supervisor... And mouse too previously some agents had confirmed me 3 years warranty.So they can help you with the replacement.And Dell should really update their website product pages of MS116 & KB216 to reflect latest warranty duration to 3 years... As all the boxes are coming with 3 years warranty mentioned on them. If a customer feels violated/unable to claim the warranty, putting that infographic on box can be considered MISLEADING ADVERTISEMENT.One may complain to Grievances Against Misleading Advertisements (GAMA)  [all sources]  or to Advertising Standards Council of India (ASCI)  [if on TV/ about research claims]Also below is picture of the boxes you will see in retail & also when dell replacements comes. 3 years warranty is mentioned on all:[IMAGE]All boxes mention 3yrs warranty
For many years, we know independently Mice & Keyboards from Dell have came with 1 yr warranty.However from 2019 or so, all the new retail boxes of KB216 wired keyboard and MS116 wired mice which are coming to India are bearing the 3 years warranty sticker. [IMAGE] [IMAGE]   However, Dell India would not acknowledge that and still consider warranty to be of 1 year.It is also to be noted that Dell Terms of Sale, it mentions that: Dell power distribution units (PDUs) and keyboard/monitor/mouse consoles (KMMs) purchased independent of a system carry a 3 year limited hardware warrantyStill the Dell agent considers that to be a special case of extended warranty which needs to be purchased (however you can only purchase extended warranty for computer systems and monitors. How can you purchase extended warranty for mice and keyboard? They don't exist I guess and looks to me its the default warranty they are referring to. Kind request to [NAME]-Cares to resolve these, as most of the agents are not aware.Also LT-onlinestore and some sites have updated product warranty as 3 years on their e-commerce website's product details.
mouse, keyboard, 3 year warranty, but Dell won't acknowledge it