Update = After completing troubleshooting, a DELL-Cares agent setup an exchange.
So as you can see in the next image I sent the confirmation email accepting the agent's proposal for replacement on March the 30th (received the offer the same day). And it just got read and put as 'Received by Dell' and 'Confirmed' on April 25th. Meaning the agent couldn't or wasn't able to check my email within 3 weeks. I have been without my working laptop for about two months already, everyday it delays adds more uncertainty to the projects I was working on, which are many and not being able to complete them has influented in a bad way to my daily stress levels. I was told the replacement could take more time due to shortages and COVID related delays, but this 25 days late response is none of them. I'm currently hoping it will arrive in the estimated arrival date or close. This topic is not to ask for a compensation or anything, it is just that I can't understand how it took 3 weeks for an agent to read an email from a customer, even if they are with many cases at the same time. I really really hope this doesn't happens to anyone. As you can see, its current status is 'Confirmed', it hasn't entered Production yet = [IMAGE]
Order delayed by agent for 3 weeks