Thanks, I did call in.  I resolved the issue after the battery died. I plugged it back in, pressed f2 repeatedly, saw there was a change in the bios that needed saving, saved it, exited, windows started.
My inspiron has been stuck at 0% for over 8 hours. Message on black screen with Dell logo, Updating your firmware, Do not power down your system. Flash Progress 0%
Inspiron Stuck on 0% during firmware update