Update January 5, 2021 =DELL-Cares agent setup a system exchange.
I purchased a Dell G7 15 7590 back in May/April of 2020, and my service issues started right from before I even had the laptop. I waited well past its shipment and arrival date and had to reach out to Dell specifically to ask why nothing was moving, no one even bothered to reach out to me at all, and I had to contact multiple times just to be finally told my order needed to be cancelled and re-ordered because they were suddenly changing the SSD, would have been nice to receive any of that information without having to go digging for it. After receiving this laptop and unboxing it, on its very FIRST startup, the screen was black and would not turn on but the rest of the laptop powered on with no problem, no amount of methods I tried would turn the screen back on so it was not a sleep issue, it simply just did not function, I had to hard reset to get it to work. This has happened intermittently with no pattern or trigger since the day I received it. I should have reached out sooner judging by the same issue being reported in the community but trying not to be hasty I did not, silly me. I have had to contact and work with agents numerously since this point, I have been troubleshooted with multiple times all to no avail. Every agent I spoke to either did not understand me or would not listen to me, on multiple occasions not even fully reading my responses before replying to me causing even more confusion. I have had to explain the same issue way more times than is necessary just to be met with unhelpful solutions. I spent a few hours letting an agent remote in, just to update my BIOS and Drivers despite already doing so regularly, just to be told that after all this it somehow resolved my screen issue, with no proof whatsoever. I said I doubted this and would keep an eye on it, lo and behold, it was not fixed at all and to be told it was fixed with no way for them to assure me is blatantly an appeasement lie that essentially made things worse. My laptop, after all of this, is now at repair and they have had it for a month.I have gotten next to no updates or helpful replies, I have tried every outlet I can (I even tried unresolved issues escalation form which doesn't even work because the service number field only takes 9 digits and mine is 10, cool), and I get copy paste answers that offer no information at all from chats. I finally get an email from the person presiding over my ticket just to be told it was delayed again because they needed more information, the information requested was not listed on the email OR the service request, the email I was sent to reply to does not work at all, the phone number they provided? Also does not work. I finally get ahold of them through chaining through customer service just to be asked for the same information I have already provided multiple times even on the ticket itself. I come to find out the agent that set up my dispatch did not even send over the video evidence I provided them of my issue and that things like this (the information not being attached and provided to the dispatch) is common, I'm sorry but how is that acceptable customer service standards? I get told the video really helps and that my issue should be resolved in time with no issues. I was told this on a Friday, my service was supposed to be done on that Monday, I was pretty sure this was not going to be the case, and not surprisingly, I was right. A short time later I receive an email saying parts are delayed and now so is my laptop repair, I go to every avenue trying to call my ticket agent, the first customer service agent I get tries to warm transfer me and puts me right back into the customer service queue.... the next agent I get, does not understand my issue no matter how many times I ask for a transfer and then refuses to transfer me, then starts to scold me for NOT CALLING MY TICKET AGENT DIRECTLY despite me telling them 10 separate times that I am trying to and none of their contact info works, please transfer me. She refuses, says she will inform them I called to get back to me. No one has gotten back to me at all or even tried for nearly a week now, the same people who said they would contact if anything at all came up. I decide to go the twitter avenue and contact DellCares since I've been told this is a good place to get ahold of someone. I am currently speaking to someone now who is providing me all of the same vague lacking information that I was already getting, promising me to get them to expedite my service which sounds like that's impossible considering the part delay, they refuse to tell me what's being replaced or even what they found was wrong with my laptop at all. I asked for a refund, I get refused and no escalation followed by more vague undetailed promises. I am absolutely beyond fed up with this lack of service, this has been frustrating and embarrassing. I have never experienced such a let down in terms of trying to get information about my own service repair for my own purchased product and I just want a refund at this point, period. I do not think a 30 day window is fair when the issue is not even triggerable and happens at random intervals, not to mention was defective out of the box. I no longer wish to purchase Dell products, I do not want the laptop back since it has proven to be defective right away, I don't want refurbished replacement parts. I want my money back and that is all I want.
Terrible Customer Service, Will Likely Never Shop Dell Again, I'd Rather Get A 
Refund