Ok, the engineer came today with a New Liteon SSD and a Recovery Key. He replaced the SSD without trying the recovery key, not too sure why... He replaced the Samsung SSD with a Liteon SSD (which I am not happy about). Then he recovered the XPS 12 with the USB sent by Dell. The touch screen was not working and the Windows was still not activated. He called Dell, dell asked him to follow some steps which included Disabling Secure Boot and trying to recover again. which he did, but it still had the same problem. The touch screen seems to be a driver problem and they Key seems to be a motherboard problem. Dell are sending him a new screen, new bezel for the screen and a motherboard to replace it...
I have a Dell XPS 12 I had issues and I lost all my partitions. So I had the Dell with a empty SSD drive. Its the weekend and Dell support is closed.  Lucky I have another Dell XPS 12 which is the same model. I made a Factory Image Recovery Disk from my second XPS 12 and Restored my first XPS (using the second XPS Factory Image)  However it transferred over the licence key from the second XPS to the first XPS. It will not active on-line because it says it is already in use on my second XPS.  How can i get my key from the first XPS? I checked the box of the PC and there is nothing in there with a licence key. Looking on-line it says Dell embed the key in the motherboard? Does this mean i lost my licence? or is there a way of getting it back?
Formatted Dell XPS 12, Did i lose my Win 8 Licence?