Good morning, Keith. I have sent you an email requesting your service tag so we can look into your issue.  Regards,
I purchased a T320 with 8 hot swap drive bays. It was configured with two drives installed in caddies. I am unable to physically remove either of these drives. When I push the button and flip the lever out I can feel the drive release, however I cannot pull them out. I can wiggle them a bit, but that is about it. I have bought an extra caddy and can insert and remove it without any issues. Is there some trick I am missing for removal of the two drives that were factory installed?
T320 Drive Caddy Stuck