Hi AwesomeBlackDude, Thanks for posting. Your order has been made ready for FedEx to pick it up.  Using the tracking number another agent gave you, the information on the FedEx tracking site ending in 7721 shows the label has been created, and is waiting for the truck to come pick it up.  The estimated ship date is today, and the estimated delivery date is Wednesday 3/9 by end of day. Hope you find this information helpful. Regards,Robert 
I am extremely confused about Dell's so-called customer service. Is it real? Is there a different number I can call to talk to someone who is actually willing and able to help me? I tried ordering a laptop and initially thought that I successfully did due to the few emails I received confirming my order and notifying me that the order was processed. All of the emails said that I would receive my order within the week. I realized that the timing was bad, because I was going to be out of town when it would be delivered. So I emailed customer support asking if there was any way to change the delivery date. I got a response that my order was on hold due to a credit card. I wouldn't have known it was on hold had I not taken the initiative. The email I received was along the same lines, grammatically and nonsensically, as the spam emails I receive daily. I was afraid to open it and once I did, I wasn't so sure I was dealing with the true customer support of Dell. Then I called the number Dell provided for issues with credit cards. I spent whatever time I had in between classes and work trying to talk to someone about my order. The first person I spoke to transferred me to the credit card department. Then that person said he had to transfer me to the credit card department. I found myself saying "Isn't that where I am now?" or "The last guy just did that" every five minutes or so. Finally someone told me that my bank must be blocking the charge. So after talking to my bank, I tried calling back the credit card department to try to settle my order. Once again, they tossed me around trying to find the credit card department for at least an hour. The last guy I talked to said that the transaction was successful and that he'd be sending me a confirmation email. I went out of town and thought little of it. When I checked on the status of my order today, it said it was canceled. Can someone who actually cares about selling Dell products sell me a Dell product? I know these people you have cooped up in a warehouse some thousands of miles away don't want to deal with people like me. So they shouldn't have to. The entire time I was just wishing I could talk to someone who has a stake in Dell. Not someone who is a slave for Dell. I respect your products, but I am very disappointed in the way you conduct business. Such a shame.
Order on hold due to a credit card, cancelled, is email real?