It's now fixed on my computer! I'm so happy that the speaker volume of my new XPS 13 7390 is great on Zoom now. I uninstalled the RealTek Audio Driver (settings>apps>uninstall), restarted my computer, installed the newest version of the driver (dell.com>support>product support>select computer>drivers & downloads>search "RealTek>download RealTek High Definition Audio Driver>click the downloaded .exe file) I don't know if this will work for everyone, but thought I would share it anyway. Happy New Year!
I run a help desk for the company I work for. Got reports from users saying speaker volume when using XPS 9370 in Teams, Zoom, etc was low. Have one myself, so I did some initial testing and can confirm this as an issue. The 1 year warranty expires on November 10, 2020. In either Teams or Zoom, when: - I have the Teams/Zoom set to use a headset, but the system audio is set to use the speakers, everything is fine. I can hear well and YouTube (white noise video) played over the speakers is 70db. - I have Teams/Zoom set to use speaker (and the system audio is also set to speaker) then a YouTube video is only 60db. It's much, much quieter. When talking to someone instead of playing videos, it's hard to hear them. This does not occur on non-XPS machines I have tested (Dell 5470). The only thing I can think of is there is some sort of echo-cancellation happening? Any ideas appreciated.
XPS 13 7390, low audio