With all of the Dell WMS Services stopped, lets look for a port conflict.  command prompt,  netstat -ano |more Look for anything grabbing port 8005  I have seen the SCCM client and other processes grab that.  Review the PID associated with that port in task manager [URL]
Hi All, I am looking to deploy some WYSE Clients in our environment and have started setting up the Management Suite. I got the current version from Dell Support - WMS 4.0.0.526. Processed the install which seemed to go fine, specified the necessary database passwords, allocated a domain account to act the service account and made sure its listed in the local policy for log on a service. After install, which does not show any errors - it starts to load in Edge at [URL] but the page immediately stops loading "Cant reach this page" / "Refused to connect." I checked the running services and can see all the Dell Wyse services, Software Vault, MariaDB, Memcached, MongoDB, MQTT Broker and Tomcat Service are running with no issue. I tried applying the hotfix 4.0.0.550 but this fails to install - logs below: 2023-4-26 T14:29:56::Setup::103::====================================================================================2023-4-26 T14:29:56::Setup::104::Running Action: OnBegin2023-4-26 T14:29:56::Setup::3060::Font used: Segoe UI2023-4-26 T14:29:56::Setup::106::Hotfix Version: 4.0.0.5502023-4-26 T14:29:56::Setup::206::Running Action: Check if WMS installed2023-4-26 T14:29:56::Setup::210::WMS Base version found on system: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AD33CEFB-7EB6-43E8-BABA-76606C9B7FB0}2023-4-26 T14:29:56::Setup::213::WMS Base version TargetDir: C:\Program Files\DELL\WMS2023-4-26 T14:29:56::Setup::108::WMS Base version installed on system: 4.0.0.5262023-4-26 T14:29:56::Setup::234::Running Action: IsHotFixAllowToInstalled2023-4-26 T14:29:56::Setup::2951::Inside Function - GetBuildNumber2023-4-26 T14:29:56::Setup::2956::BuildNumber:5502023-4-26 T14:29:56::Setup::262::HotFix Key not found on the system. No Hotfix installed on the system.2023-4-26 T14:29:56::Setup::110::Installing Hotfix on the system.......2023-4-26 T14:29:56::Setup::1084::Running Action: GetComponentInstalledPath()2023-4-26 T14:29:56::Setup::1089::WMS Key found on the system: SOFTWARE\WMS2023-4-26 T14:29:56::Setup::1093::WMS_JDK_HOME = C:\Program Files\DELL\WMS\OpenJDK-11.0.172023-4-26 T14:29:56::Setup::1084::Running Action: GetComponentInstalledPath()2023-4-26 T14:29:56::Setup::1089::WMS Key found on the system: SOFTWARE\WMS2023-4-26 T14:29:56::Setup::1093::WMS_TOMCAT_HOME = C:\Program Files\DELL\WMS\Tomcat-92023-4-26 T14:29:56::Setup::171::Updating CCM-WEB war file2023-4-26 T14:29:56::Setup::177::Updating WMS-API war file2023-4-26 T14:29:56::Setup::2530::CheckDiskSpaceForPatchInstallation: Info - Component required size : 0MB2023-4-26 T14:29:56::Setup::2534::CheckDiskSpaceForPatchInstallation: Info - Total Required space : 3072MB2023-4-26 T14:29:56::Setup::2617::GetDriveSpace: Info - availablespace : 501454MB2023-4-26 T14:29:56::Setup::2619::GetDriveSpace: Info - C:\Program Files\DELL\WMSDrive free space : 501454MB2023-4-26 T14:29:56::Setup::2547::CheckDiskSpaceForPatchInstallation: Info - Drive is having enough space for upgrade2023-4-26 T14:29:56::CustomDialog::64::Initializing Welcome dialog...2023-4-26 T14:30:05::Setup::1229::Stopping Dell WMS: Tomcat service...2023-4-26 T14:30:05::Setup::716::Stopping Dell WMS: Tomcat9 service...2023-4-26 T14:33:15::Setup::723::Failed to initiate stop for Dell WMS: Tomcat9 service. result:2023-4-26 T14:33:17::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:33:22::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:33:27::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:33:32::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:33:37::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:33:42::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:33:47::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:33:52::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:33:57::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:02::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:07::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:12::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:17::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:22::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:27::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:32::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:37::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:42::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:47::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:52::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:34:57::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:02::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:07::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:12::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:17::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:22::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:27::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:32::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:37::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:42::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:47::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:52::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:35:57::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:02::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:07::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:12::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:17::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:22::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:27::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:32::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:37::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:42::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:47::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:52::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:36:57::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:02::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:07::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:12::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:17::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:22::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:27::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:32::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:37::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:42::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:47::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:52::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:37:57::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:38:02::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:38:07::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:38:12::Setup::741::Dell WMS: Tomcat9 service is in SERVICE_STOP_PENDING state.2023-4-26 T14:38:17::Setup::790::Failed to stop Dell WMS: Tomcat9 service. Try kill process....2023-4-26 T14:38:18::Setup::877:: Tomcat9.exe is process name for Tomcat92023-4-26 T14:38:19::Setup::883:: Tomcat9.exe process is running2023-4-26 T14:38:21::Setup::892::Tomcat9.exe process kill command success2023-4-26 T14:38:21::Setup::895::Tomcat9.exe process kill - success2023-4-26 T14:39:51::Setup::790::Failed to stop Dell WMS: Tomcat9 service. Try kill process....2023-4-26 T14:39:52::Setup::877:: Tomcat9.exe is process name for Tomcat92023-4-26 T14:39:52::Setup::883:: Tomcat9.exe process is running2023-4-26 T14:39:54::Setup::892::Tomcat9.exe process kill command success2023-4-26 T14:39:54::Setup::895::Tomcat9.exe process kill - success2023-4-26 T14:41:24::Setup::790::Failed to stop Dell WMS: Tomcat9 service. Try kill process....2023-4-26 T14:41:25::Setup::877:: Tomcat9.exe is process name for Tomcat92023-4-26 T14:41:25::Setup::883:: Tomcat9.exe process is running2023-4-26 T14:41:28::Setup::892::Tomcat9.exe process kill command success2023-4-26 T14:41:28::Setup::895::Tomcat9.exe process kill - success2023-4-26 T14:42:58::Setup::799::Failed to stop Dell WMS: Tomcat9 service. After kill process try....2023-4-26 T14:42:58::Setup::1232::Unable to stop Tomcat service!2023-4-26 T14:42:59::Setup::1250::Stopping Dell WMS: WMS MQTT service...2023-4-26 T14:42:59::Setup::716::Stopping Dell WMS: wmsmqtt service...2023-4-26 T14:43:00::Setup::723::Failed to initiate stop for Dell WMS: wmsmqtt service. result:2023-4-26 T14:43:02::Setup::732::Stopped Dell WMS: wmsmqtt service...2023-4-26 T14:43:03::Setup::877:: wmsmqtt.exe is process name for wmsmqtt2023-4-26 T14:43:03::Setup::911:: wmsmqtt.exe process is not running2023-4-26 T14:43:04::Setup::1260::Stopping Dell WMS: memcached service...2023-4-26 T14:43:04::Setup::716::Stopping Dell WMS: memcached service...2023-4-26 T14:43:06::Setup::720::Stopping initiated for Dell WMS: memcached service...2023-4-26 T14:43:06::Setup::732::Stopped Dell WMS: memcached service...2023-4-26 T14:43:07::Setup::877:: memcached.exe is process name for memcached2023-4-26 T14:43:07::Setup::911:: memcached.exe process is not running2023-4-26 T14:43:08::Setup::1271::Stopping Dell WMS: MongoDB service...2023-4-26 T14:43:08::Setup::716::Stopping Dell WMS: MongoDB service...2023-4-26 T14:43:18::Setup::720::Stopping initiated for Dell WMS: MongoDB service...2023-4-26 T14:43:18::Setup::732::Stopped Dell WMS: MongoDB service...2023-4-26 T14:43:19::Setup::877:: mongod.exe is process name for MongoDB2023-4-26 T14:43:19::Setup::911:: mongod.exe process is not running2023-4-26 T14:43:20::Setup::1282::Stopping Dell WMS: MariaDB service...2023-4-26 T14:43:20::Setup::716::Stopping Dell WMS: MySQL service...2023-4-26 T14:43:21::Setup::720::Stopping initiated for Dell WMS: MySQL service...2023-4-26 T14:43:21::Setup::732::Stopped Dell WMS: MySQL service...2023-4-26 T14:43:22::Setup::877:: mysqld.exe is process name for MySQL2023-4-26 T14:43:22::Setup::911:: mysqld.exe process is not running2023-4-26 T14:43:23::Setup::1292::Stopping Dell WMS: SoftwareVault service...2023-4-26 T14:43:23::Setup::716::Stopping Dell WMS: SoftwareVault service...2023-4-26 T14:43:27::Setup::720::Stopping initiated for Dell WMS: SoftwareVault service...2023-4-26 T14:43:27::Setup::732::Stopped Dell WMS: SoftwareVault service...2023-4-26 T14:43:28::Setup::877:: LockBoxServer is process name for SoftwareVault2023-4-26 T14:43:28::Setup::911:: LockBoxServer process is not running2023-4-26 T14:43:29::CustomDialog::436::Failed to stop all require services on system!2023-4-26 T14:43:29::CustomDialog::441::Rollback product due to failure!2023-4-26 T14:43:29::Setup::444::Running Action: RollBackFiles()2023-4-26 T14:43:29::Setup::446::BackupLocation:2023-4-26 T14:43:30::Setup::452::Unable to delete Hotfix key registry!2023-4-26 T14:43:30::Setup::1363::In side function - RollBackTomcat2023-4-26 T14:43:30::Setup::1397::RollBackTomcat: TomcatUpgrade = FALSE2023-4-26 T14:43:30::Setup::1399::End of function - RollBackTomcat2023-4-26 T14:43:30::Setup::2031::In side function - RollBackOpenJDK2023-4-26 T14:43:30::Setup::2054::RollBackOpenJDK: OpenJDKUpgrade = FALSE2023-4-26 T14:43:30::Setup::1106::Running Action: SetComponentInstalledPath()2023-4-26 T14:43:30::Setup::1110::WMS Key found on the system: SOFTWARE\WMS2023-4-26 T14:43:30::Setup::1113::Successfully set component home for WMS_JDK_HOME with path = C:\Program Files\DELL\WMS\OpenJDK-11.0.172023-4-26 T14:43:30::Setup::1175::Running Action: UpdateJavaHome()2023-4-26 T14:43:30::Setup::1180::/c Tomcat9//US//Tomcat9 --Jvm="C:\Program Files\DELL\WMS\OpenJDK-11.0.17\bin\server\jvm.dll"2023-4-26 T14:43:30::Setup::1186::Launched jvm command2023-4-26 T14:43:30::Setup::1193::Updated the SoftwareVault Registry2023-4-26 T14:43:30::Setup::1204::JAVA_HOME: set "JAVA_HOME=C:\Program Files\DELL\WMS\OpenJDK-11.0.17\"2023-4-26 T14:43:30::Setup::1903::Start of function - IsTeradiciInstalled2023-4-26 T14:43:30::Setup::1910::Teradici service is not present on the system.2023-4-26 T14:43:30::Setup::1634::In side function - RollBackMQTT2023-4-26 T14:43:30::Setup::1657::RollBackMQTT: MQTTUpgrade = FALSE2023-4-26 T14:43:30::Setup::1659::End of function - RollBackMQTT2023-4-26 T14:43:30::Setup::1716::In side function - RollBackMongoDB2023-4-26 T14:43:30::Setup::1739::RollBackMongoDB: MongoDBUpgrade = FALSE2023-4-26 T14:43:30::Setup::1741::End of function - RollBackMongoDB2023-4-26 T14:43:30::Setup::1825::In side function - RollBackMariaDB2023-4-26 T14:43:30::Setup::1848::RollBackMariaDB: MariaDBUpgrade = FALSE2023-4-26 T14:43:30::Setup::1850::End of function - RollBackMariaDB2023-4-26 T14:43:30::Setup::1948::In side function - RollBackMemcached2023-4-26 T14:43:30::Setup::1971::RollBackMemcached: MemcachedUpgrade = FALSE2023-4-26 T14:43:30::Setup::1973::End of function - RollBackMemcached2023-4-26 T14:43:30::Setup::2158::In side function - RollBackSoftwareVault2023-4-26 T14:43:30::Setup::2184::RollBackSoftwareVault: SoftwareVaultUpgrade = FALSE2023-4-26 T14:43:30::Setup::2186::End of function - RollBackSoftwareVault2023-4-26 T14:43:30::Setup::2420::In side function - RollBackTeradici2023-4-26 T14:43:30::Setup::2443::RollBackTeradici: TeradiciUpgrade = FALSE2023-4-26 T14:43:30::Setup::2445::End of function - RollBackTeradici2023-4-26 T14:43:30::Setup::2719::In side function - RollBackCCMWEB_WarFile2023-4-26 T14:43:31::Setup::495::Source: C:\Program Files\DELL\WMS\WARFiles Destination: C:\Program Files\DELL\WMS\Tomcat-9\webapps2023-4-26 T14:43:31::Setup::505::Source Folder Doesn't exists2023-4-26 T14:43:31::Setup::2725::Rollback Operation Failed to Copy ccm-web.war file2023-4-26 T14:43:32::Setup::2734::End of function - RollBackCCMWEB_WarFile2023-4-26 T14:43:33::CustomDialog::443::Failed to Rollback product back to previous stage!2023-4-26 T14:43:33::Setup::815::Starting SoftwareVault service2023-4-26 T14:43:36::Setup::829::Started SoftwareVault service2023-4-26 T14:44:37::Setup::815::Starting MongoDB service2023-4-26 T14:44:41::Setup::829::Started MongoDB service2023-4-26 T14:44:47::Setup::815::Starting MySQL service2023-4-26 T14:44:49::Setup::829::Started MySQL service2023-4-26 T14:44:55::Setup::815::Starting memcached service2023-4-26 T14:44:58::Setup::829::Started memcached service2023-4-26 T14:45:04::Setup::815::Starting wmsmqtt service2023-4-26 T14:45:07::Setup::829::Started wmsmqtt service2023-4-26 T14:45:13::Setup::815::Starting TeradiciSrv service2023-4-26 T14:45:13::Setup::849::TeradiciSrv service doesn't exist on system!2023-4-26 T14:45:13::Setup::815::Starting Tomcat9 service Anyone had similar issues with this as unable to even get into the web UI to start the configuration or update past the current version to see if that can fix it. Thanks Liam  
Wyse Management Suite 4.0 not loading