Found what I was looking for, it is a PDF called Enterprise Edition Technical Advisories v8.12 Resolved Technical Advisories v8.12 All Clients Resolved Customer Issues An issue is resolved that resulted in a long delay after pressing Ctrl+Alt+Del on a computer running Dell Desktop Authority. [DDPC-500] Resolved Technical Advisories v8.11 Enterprise Edition for Windows Resolved Customer Issues An issue is resolved that resulted in the user's temporary inability to access User and Common encrypted files due to a timeout in communication with the Shield service. [DDPC-2230, DDPC-3486, DDPC-4134]
Currently we have multiple machines with the same issue, and that is when the user log onto the computer they get the spinning logo and can wait for a long time, or click ctrl alt del and can log on. Looking to see if this is a known issue. Reason why I think it is DDPE is I imaged a new computer and it did the same thing. Plus I read a white page where it listed all the versions and updates and it said something about this but I can not find that any longer. It was related to Dell Authority and since we don't use that I thought nothing more.  I'm thinking we need to update DDPE , but I need to show that DDPE is the issue and this is the fix. I'm going to try a test like updating a few things that I do have control over. Like Bios, C++2010 SP1, C++2012 Update 4 or higher, TPM is enabled, Control Vault firmware and drivers are installed. These might be addressed already, but things I wrote down in my recent research on this issue. This is the enterprise version in a corporate environment. I am the desktop admin , so I can do 99% of the updates on the computers, just not Credant version itself
DDPE Windows 10 Pro Spinning Issues at log on