*UPDATE* So today it just started working again.  There was a Windows update, so maybe that had something to do with it.  Maybe after the latest Windows 11 update try doing a complete uninstall again and then see it it fixes it.  After I did a clean uninstall/reinstall after the update, it was able to finish removing the backup files.  I am at a complete loss as to what fixed this.  I think there are definitely aliens at work here though.
Hello Dell community. Aurora R13 owner here. After the last AWCC update I can no longer use AWCC. I get a white screen with alien logo for a few seconds and then it closes with the background services still running. I have performed multiple clean installs following these steps =How to Remove and Reinstall the Alienware Command Center Nothing seems to work! Was on the phone with DELL for 2 hours, watching them do the exact same thing on my PC, and in the end they said the only option at this point is to reinstall Windows 11. I told them no way. I have had this system for only 2 months now, and all I have done in install games, updated windows, updated the BIOS to version 1.0.10 (latest BIOS as of now). Installed all updates using the Alienware update utility, because the support assist tool is not reliable. AWCC worked when I first got the system, but now its a brick. All I really want to do at this point is to be able to control the RGB lighting. DELL, please fix! Uninstalling Windows should NOT be the solution. For the amount of money spent on this system, I have the RTX 3090 version, this is unacceptable. Anyone else in this same situation? Are the devs responsible for AWCC aware of this? What is being done?
Aurora R13, AWCC not working