Hello neilfr67, I fixed the problem by following this video: [URL] Unfortunately, I had to unscrew and open the computer to disconnect both batteries (Computer and the RTC battery). After that, the Dell logo was back but Windows was still not working, I had to boot in Safe Mode, then restart and it works now. I hope this can help you too. Ancoco
I have a Dell XPS 13 9350 (at least, that's the model number I get when I look up the Service Tag. When booting, the keyboard, power button, and light at the front all come on.  The Dell logo never shows up. I ran the LCD BIST ("D" with the power button) and the display works just fine (flashes all the colors). The battery for my laptop is not removable.  So I followed the steps listed here to perform a reset (Article Number: 000125880):  [URL] .  It didn't work, which isn't surprising as the 9350 is not listed on the supported computers in the article. That said, I cannot find any other instructions for my make model for hard resetting. Does anyone have any idea how to hard reset this model? or do I need to figure out how to remove a non-removable battery? Thanks  
XPS 13 9350 black screen, no Dell logo, can't hard reset