Hi Rob,      do you know if there are some of these checking? (as per KB 000013285)  no SSL checking, Certificate verification or Certificate Proxying is permitted  Just in case you can follow the Knowledge Base Article: 000210985 "ESRS VE: User log on process failed when provisioning ESRS VE, How to troubleshoot SSL checking / Filtering"  You also could issue this comand from ESRS VE SSH  /usr/bin/openssl s_client -showcerts -connect esrs-core.emc.com:443  Regards       Marco
During the initial configuration of ESRS VE I am able to proceed from Registration to Provisioning.  We do not use a proxy server, the Network Check passes for all sites, however when I go to the next step, Provision I am unable to login using my support credentials.  I receive an immediate "User Login Process Failed" error. [IMAGE] What I would like to do is login to the console and examine the logs so I can confirm communications and/or work with my networking team to get any missing destinations allowed.  Anyone have any idea where these logs are kept?
ESRS VE Provisioning - Unable to login to emc support