If the used monitor has dead pixels or a more serious problem, will you be able to replace it again? * Per the warranty stipulations, every monitor exchange setup after the first 30 days from the Dell invoice will be refurbished* The replacement refurbished monitor absorbs the originally purchased monitor warranty end date* A refurbished monitor could be new unopened but returned to Dell, or used* A refurbished monitor is tested at the service center. Once the testing is done, the monitor is returned to its factory defaults and calibrations. A replacement calibration certificate is not sent* A refurbished monitor could have any or all of the following and still be acceptable by Dell policy =- Cosmetic blemishes on the monitor plastics or any part of the bezel- 5 or less stuck dark or stuck bright pixel Dell will replace the replacement refurbished monitor if it has any of these issues =- 6 or more stuck dark or stuck bright pixel- LCD scratched- Broken port
A very, very minor problem could not be solved. I bought a Dell monitor last month. After opening and checking the monitor on the first day, I put it in its box because I needed a large table. 2 weeks later my desk came. The day after I put the monitor on the table, I noticed that the letter L in its logo was missing. I contacted the Dell support team, especially since the part where the letter L is missing is both hollow and glossy black and very conspicuous. Dell officials said that the seller can resolve the issue and that the seller should contact Dell. Since I bought the monitor from big seller in Turkey. I reported the situation to the authorities of this seller. After about 15 days, almost 20 e-mails and phone calls, no solution could be produced. However, the Dell support team said that it was a very minor issue and they could fix it anyway. I contacted with seller and told them to call Dell many times. On the other hand, this seller told me that I had to contact the Dell support team because the 14-day period had passed. I said, "Dell wants you to call, not mine. It will provide you with the necessary information and provide a solution." This seller supposedly called Dell and the result was that you can return the monitor. I don't want to return the monitor. I just want you to send a simple logo, a sticker. I don't even want change. If I could get it for the same price, I would return it. A company cannot even stand behind a logo with a brand and identity. What's the point of a 3-year warranty if you can't find a solution to even a simple problem? Seller does not manufacture it on its own and may not stand behind the product. But you do not even stand behind your own brand and the goods you produce. Obviously, there will be no solution to a more serious problem. Also, you said an unresolved issue was completed. If you can say that a simple task that you could not handle has been completed, woe to your solution process.
S2421HN, very minor problem could not be solved