Update = After completing troubleshooting, a DELL-Cares agent setup an exchange.
Hello Just I got an email that Dell didn't receive my old system for an exchange. Actually I submitted all receipts copies at July 12 and emailed to Dell Exchange Group, sharing tracking number and picture that but was delivered to Dell (Lebanon) at July 12, 2022. So, may be agent didn't update my case and system sent me a a final notice. They sent a me inthe email a  telephone number 1-855-xxx-4990 but it is not working so I re-send all pictures and tracking number again. Please I need an update of my case.   Thank you      
Alienware exchange issue