Hi,   We do hope that the issue has been resolved post service. We will be archiving this case for now but do reach back to us if you have any query.    Regards,   Akshatha
My new laptop. Had it for 3 months.  Original hard drive failed.  Took two weeks to get it replaced by a tech.  Tech wasn't able to get bios to recognize it, nor the USB drive.  Called tech service and they claim that this hard drive is bad also.  Is that seriously possible?  How many times do they need to replace my hard drive before they start looking at something else??  I use this laptop for work and can't be without it.  Using a friends old and slow computer now.   Anyone else experience this problem?  Also had a problem with the screen jumping from left to right while in the middle of work.  Very random, but very often.  Is this computer a lemon?   Thanks for all input.  Waiting again for a delayed hard drive and another tech visit, so if you have any trouble shooting thoughts, please share them.  
Inspiron 9470 two bad hard drives!!! Is it the hard drive??