After chatting with another agent, they replace my order(within 10 mins), IDK why other sales are so difficult to make process, but I saved all transcripts, and the agent helped me will definitely the staff should get the reward! 
Got an email from the sales team, saying they have a better price for me, they canceled my original order and will make an order for me, when they start to reorder it, the price changed, even higher than the original price that I placed by myself, talked to the sale's coach, saying will raise a request for me, until now I do not have any updates, the team made mistakes why let the consumer buy it? Now, I need to pay extra 200 dollars to get the desktop I want??? All I want is to reorder the price had, and that is even not possible...  Been using Alienware products for more than 8 years, and that is how Dell treats its customers?
Order been cancelled by Sales team, can not reorder it.