I understand now. Yes, that scenario is different than just the Depot Team contacting you. Yes, that was a scam. My apologies. We are collecting these scammer complaints and have notified our Dell Securities team. Please follow the instructions here to give DELL-Lorna M all the data we need to send on to our Securities team.
people have been calling me of late for support of my dell inspirion which was sent to them for repair of new machine. they have my machine name and tag number, my cell phone, my email and other details. what kind of  customer data protection is this. I was going to buy a dell notebook for someone close, guess what Never going to buy a dell again. 
dell fake support scam