You need to work with your retailer -- Dell has no corporate support presence in Israel.  All support is through authorized retailers.  
Hello, I bought a monitor Dell4919DW (at 2nd of jan) in Israel and there is slightly problem with the plastic outside the screen itself (attached pictures where you can see two pictures that the screen is slightly open and one that it's ok), So I contact Dell customer service and they offer the DOA and they did send it to the importer. The shop (I actualy needs to deal with the shop) that just after he will get Promotional and approve for the DOA from the importer than, and just than he can send me a new screen, (The chain is importer->shop->customer = so the customer deal with the shop)That duration can take till 5 days and in that time I suppose to be without screen and can't work...5 days...What can be done? [IMAGE]here it's slightly open   [IMAGE]here it's slightly open   [IMAGE]here it's OK  
U4919DW, Israel, reseller