Status update, customer worked with Dell-Cares to resolve this. 
I purchased a brand new Inspiron 3000 series. The battery stopped working within 17 days of purchase. Dell arranged to pick up the defective piece and promised to supply a model from the series. The issue was discussed and decided that a suitable replacement will be provided. Both technical, as well as replacement teams, concurred on that. But now they are denying it.  The issue was raised over 20 days ago and here I am without even a laptop. They aren't providing me with a suitable/promised model nor the refund.
Laptop replacement