Turned out to be some migration issue combined with a wrong subject selection by a Dell engineer with whom I chatted. Not a real problem
This is weird, and smells of breach of integrity/confidentiality. From SupportAssist I get a notification that there is an update to a support request of mine, but when I click Check Online Status it says there is no match between that SR# and my e-mail address.   [IMAGE]   And yet, my history shows there is a request, but I don't remember having made such a request ! [IMAGE] And since this is not a problem of my computer, of course I find no proper way to contact Dell about it. Anyone from Dell reading this? I need support assistance for Support Assist ; ) 
SupportAssist Recent activity shows Support Request that is NOT mine