hi all I gave up on dell B&R system backup. Note this was a premium account. I did as Okaganafan suggested and backed up my data using Windows File History. I have win8.1 & the System back up was not available. But I managed to run the Windows Image Backup manually. I also took manual backup of my data on an external drive, created a ISO for win 8.1 (just in case). The win10 upgrade was painless, though as expected it took a while. It's been ~24hours and so far so good. The Dell B&R has upgraded now, too & is suggesting I do all sort of backup & recovery discs. I will do those soon. I'm really disappointed with the Dell Premium B&R... it was no help!
I'm preparing to upgrade from 8.1 to 10 & have followed a Dell pop-up advise on upgrading the BACKUP and RECOVERY version as I want to make sure I've system & data backup before taking the leap to win10 Thing is, the B&R will suposedly start the download to install the upgraded version but then disappears. I've checked Task Manager and I cannot trace what happened to the B&R. I have opened/re-opened many times but I get the same result. Please can anyone advise? I've been trawling the net for possible solution to no avail.
backup and recovery wont upgrade