After 3 months of struggle got a replacement laptop and DELL transferred warranty [remaining portion].  Wish they had a better processes in place with all the technology/systems in place. - Customer service calls are repetitive [rather they can guide /get confirmation with just one number [phone/email/service#] - At home repair fails, think of replacing system and transfer drive information [I lost my drive content] - Extend warranty by the "system down time" [I lost 3 months] Finally my issue is resolved. New system is brought back to the state where I was in and has been ok for last few days.   BTW : They keep posting send a "private message" - I don't know what it means and where that option is and why? Change that message.
7410 laptop issues: - power on, keyboard lights up and then powers down [reported November 2021] - Tech comes home and fixes it end of December - Works for 2 days and dies again - DELL sends another tech end of December. He confirms he can't fix it and needs to be shipped to Dell-center - DELL ships a box after 2 weeks. and DELL says fixed the issue and ships it back - Works for 2 hours and dies again - Now they want this shipped again   Issues:  - You have to repeat details with every customer service interaction - Their front line reps do what they are trained, but there is a problem feeding them right information. - Horrible turnaround and poor quality of service Suggestions: - Have you customer-care system updated with details so customers don't have to repeat stuff  - Don't cut off customers [DELL if you are listening, this is what your outsourced teams are doing. They cut calls] - Give a replacement laptop after 3 turn-arounds : why do you want to waste resources of customer and you?
Laptop power issues and horrible customer service