astronaut1, Thank you for using the Dell Community Forum. Can you explain what you mean by upgrading xp package 1-2? Is this service packs? Have you tried uninstalling the program and reinstalling it into the system? Have you tried upgrading the software? 
My Jukebox use to work great, now that I have upgraded my XP package 1 to 2 when you click on Jukebox, nothing happens.  I've tried 3 times and the computer locks up.   No error or message of any kind.  Has anyone ever seen this happen and what can I do to get my Jukebox up and running again ? David
My Dell Musicmatch Jukebox never initiates after upgrading the XP package