Hi, I figured out my issue sometime ago and thought I should come here and update this thread. I forgot you were having the same issue, if I had I would have come here sooner. Basically the connector that connects the case lights to the motherboard wasn't pushed in fully. I opened up the case and inspected motherboard connection #13 from page 10 of the Alienware Aurora R11 Service Manual called "LED controller connector (LED_CONTROLLER)". It was not properly seated. The right side was out a bit. I pushed it back in, reset the CMOS, Revo-uninstalled AWCC (Application, OC Controls & Components), rebooted, reinstalled the latest AWCC (Application, OC Controls & Components), rebooted and it is now working! It is properly recognizing my case as Lunar Light with access to all of the lighting zones.  It also fixed a minor (and what I thought was an unrelated) issue where the sleep indicator (the alienhead button flashing in yellow) did not flash properly.
I launched AWCC (Alienware Command Center) today and it automatically ran an update. After the update the AlienFX RGB section of the application incorrectly shows my Aurora R11 case as "Dark Side of the Moon" instead of "Lunar Light". This is a problem because Dark Side of the Moon has two AlienFX zones (Alien Head and the Inner Ring) where as Lunar Light has four AlienFX zones (Alien Head, Inner Ring, Outer Ring and Side Logo). So now I cannot access the latter two zones (Outer Ring and Side Logo) to change their RGB colors. Anyone else experience this issue? Any ideas on how I can fix this?
Aurora R11, AWCC showing incorrect case model?