you should now see this [IMAGE] from here FOLLOW THE STEPS CAREFULLY!!! type the following Note: (space) indicates that there is a space inbetween the command         3.  you should now be having this display [IMAGE] wait for it to finish and a file in the "C:\REFRESHIMAGE" will be created with a filename of "CustomRefresh.wim" rename it to "INSTALL.wim" then create a folder on C: name the folder as Win8.1-Recovery copy the the file you renamed to "INSTALL.wim" in C:\Win8.1-Recovery after this, you'll be fine in doing "Reset/Refresh PC" and/or Creating a Recovery drive without having the checkbox greyed out in the process.
I Need help here. I want to reset my Alienware M14xR2 to its factory settings which can be easily done by using AlienRespawn IF AND ONLY IF I have my original Hard disk, but I already changed my Hard Disk because it encountered a Hard Disk Failure and needs to be replaced  which was changed for free because my laptop was still under warranty. Originally my laptop is running Windows 8 Operating System, and I upgraded to Windows 8.1 via Windows Store, which I learned lately that Windows 8.1 is not stabled yet and makes the Reset PC/Refresh PC doesn't work in the "CHANGE PC SETTINGS > UPDATE AND RECOVERY > RECOVERY". [IMAGE] I tried fresh install of Windows 8 but it says "No device drivers were found. Make sure that the installation media contains the correct drivers, and then click Ok" and after clicking "OK" it says " A Media driver your computer needs is missing. This could be a DVD, USB or Hard Disk driver. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now."  this part is where i don't understand because the only CD/DVD i have here is the Alienware M14xR2 Resource DVD and the Alienware Drivers and Utilities which is when i tried inserting it, it's saying that this isn't the CD/DVD that it's looking for. WHAT NOW?! i NEED to reset my LAPTOP to it's factory settings PLEASE HELP!!! 
HELP! Reset AlienwareM14xR2 to Factory Settings!!!