Thank you for the reply. I am speaking privately to someone who says they will be talking to the finance department and I should hear from them in one to two days. I’m keeping my fingers crossed. But I don’t want to get my hopes up either. I work at the bank that my husbands credit card is from so I know how this works and it’s insane to me that we haven’t received our money yet. Thanks for the advice. It’s much appreciated.
My husband and I purchased a laptop back in October and within a week sent it back because we were thinking of getting a bigger screen but wanted time to look into it. They have received our laptop and said they initiated our refund November 18th. We still haven’t received our money.  I work at a bank and the bank has tried doing everything they can to help but now we are escalating this to a fraud matter because 30+ days without our money is ridiculous. I’ve never been treated the way customer service has treated me and the same goes for my husband. How are we suppose to look into getting anymore products if we can’t trust our money will be returned in a timely manner? We are VERY upset about this and hope this situation gets rectified immediately. Thank you and merry Christmas. 
Where’s our refund?