I finally received the license, by Purolator, on Dec.30th, almost 4 weeks after opening the service request. So looooooong for a Product Key which should have been included in the initial delivery, and could have even been emailed !!!
Hi, I have purchased an All in one Desktop, with MS Office 2016 Home and Business license almost a month ago. I received the desktop in about a week, but without the MS Office Product Key. I opened (online) a Support Request on Dec 5th; on the same day I received a confirmation email, and I talked to a customer support representative on next day, Dec.6th. What was supposed to be fixed by a simple email with the product key that I paid for, turned out to be a very upsetting, time consuming experience: I have been calling 4-5 times, and every time I was promised that I my request would be fixed in a few days, with not even a call or email to follow up. Last Friday, Dec 18, I called again, talking to the same support rep as the one that replied when I opened the case: he promised that he will escalate it, and would get back to me in 24 hours. Guess what: no call, no email, nothing, despite the fact that I followed up with another email. Today, Dec 23, I have called again; this time, I have been told that the original request was not processed due to technical difficulties? So, after 13 business days after my service request after 4-5 (or more) phone calls, additional emails, hours of wasting my time to try to get this fixed, somebody tells me that the original request was pending and not sent through; unbelievable. What kind of service/support is this ? I have purchased products from Dell several times, but this has been a very upsetting and frustrating experience.
Office 2016, Product Key not delivered