Go into engneering mode to edit the template  The tamplate should only be attached to a storage proccesor.
We find that the call home template is not working.  When we press the TEST button, we get the mail but it doesn't send mail notification when there is a SPS error.  We just wonder whether the template has been corrupted and would like to know where to download the correct (FLARE 28) template and imported to the Storage Array.  Your advice is sought. 
How can we get the "Call Home Template" for a CX4 Storage Array ?