Based on my messages with the care team, in private messages this is legit. If it is a phishing email… Dell has a serious in house issue as the scammers have access to the full customer database, sales system and phone systems.   combined with the fact that in NZ them having your bsb and account number doesn’t give them the ability to access anything. I’ve sent my details in to see what happens.
Hi, Just seeking clarification around an email I received"Refund for purchase of a Dell monitor We recently identified that, due to an error on our part, our web page misrepresented to you the level of savings which you could achieve by purchasing a monitor in conjunction with a desktop, laptop or notebook. That incorrect statement may have encouraged you to purchase the monitor in your online order with us, as described below. We sincerely apologize for this and would like to make it right by refunding the amount you paid for that monitor. Your order with Dell On */**/2021, you placed Order Number (**********) with Dell, which included one or more monitors. As part of your purchase, you paid $***.** for a Dell monitor. Dell will refund you the amount of your payment for the monitor, plus interest*, for a total refund of $***.** . If you applied a coupon (or a discount code) during your purchase, its value has been included in the total refund amount. What you need to do next Even though we are refunding you the price of the monitor, you do not need to return the monitor to us. We are not able to process the refund directly to the credit card used to make your purchase. We would process the refund using the Electronic Fund Transfer (EFT) method. Please contact the Dell customer care team as soon as possible at anz_care_corporate[NAME].com or 0800 289 335 to share the details of the bank account where you would like the deposit to be made. The Dell Customer care team is trained to handle this refund issue, and they can access your order details and work with you to obtain the information needed to process your refund. Please do not provide your credit card or bank account details by responding to this email." I called the contact number I found on the Dell NZ Website 0800 941 121 and was directed through to the customer care team.Once my order number and name and email were confirmed, I was then told that another customer care team member was handling my refund, and then redirected to another agent. (the call to me, seemed to be a call out of the system, with a dialing tone the second time, before being picked up, rather than a transfer. But perhaps I'm just being paranoid The new agent, confirmed that there was a refund, and sent me a further email asking for my Bank Details "Greetings from Dell Customer Care.In relation to Dell order *********  Dell 24 Monitor - E2420HS For excess payment we have agreed to refund you  $***.**Please provide bank details to process refund via EFT, You will receive the money in 7 to 8 working daysCustomer Bank Name :       Customer Bank A/C owner name  :    Customer Bank A/C #       Customer Bank Code BSB :     Appreciate your early response on this.  You have a wonderful day and thank you for choosing Dell.***** ******* ****Dell | Customer Care" Just being on the safe side, and with the prevalence of email scams at the moment. Is this a legit email?   Sincerely M
Dell Monitor Refund ANZ