just similar same with my problem, my one is factorysetup error 5, i think its different... however my recovery software uninstalled, because installed new version need to uninstall old version, after it cant install new version....:emotion-7: then ur laptop can launch recovery or not??my one cant just show above picture.....
i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5 is there any technical help me please...thx     however...its cant recovery or reset my laptop back to factory image... [URL] just like this photo... recovery cant... refresh also cant...    
windows 8.1 recovery problem and install dell backup and recovery software...