Replying to mark TOTAL OF ALL PREVIOUS POSTS IN THIS DISCUSSION as the SOLUTION. But please continue to post any questions/comments.
- TSR logs are used to troubleshoot hardware-related issues.   Collect TSR logs and upload them to your case if you suspect your IDPA is experiencing hardware issues.   Article Number: 000021925 Data Domain: How to gather TSR logs on Power Protect DD3300 | DD6900 | DD9400 | DD9900 | x400 | DP4400 [URL] - For software-related issues:   [URL]    
How to gather a Technical Support Report (TSR) from IDPA 4400 appliance via 
iDRAC. (TSR Logs)