Hello Prajwal. Final result was good. Lead up to it was not so good. I was given 2 resolution times, first 3 weeks and then increased to 4 weeks. A replacement for a DOA product i.e. dead out of the box should be quicker than that. In fact it took 5 days, which is reasonable and I would have been happy if that was the original estimate. Regards Glen
I received a new Inspiron 15 , directly from Dell, it arrived next day which seemed good service. However it was dead out of the box, it does not power-on. I have talked to Technical support, after about 3 hours of various tests I rejected the product and aske3d for a replacement, they promised to get back to me in 24 hours.  They did not. I rang technical support, they found my ticket but the replacement had not been actioned. They have now raised an internal request for the replacement which they say will take 3 weeks due to some internal approval required. This seems very poor service. This is in the UK so I have rejected the faulty goods under UK consumer law. If Dell customer care are reading this I can provide the ticket number.
Faulty Inspiron 15