Refund accepted as a final solution.
Its unbelievable how Dell is treating its customers. I have spent more than a month now waiting for waiting for Dell to get the spares required to fix my 3 month old Inspiron 5502 (shipped on December 9, 2020) which has audio issues within a month after I purchased the laptop. I went through multiple calls with Dell online support trying to "reset" the audio before they agreed to have the laptop shipped back to a Dell repair center for the hardware to be replaced. A week later I get the first canned email that says they dont have the required spares and then starts the story telling. Every week I get NEW canned emails saying the expected date for spares availability is pushed out further, and today (March 11) the latest email says its expect by around March 21. Yesterday (after I got on the phone with support) I got an email saying "We are trying to give the best resolution for this issue. kindly cooperate." Will be interesting to see if there is anyone from Dell who really reads messages in this forum, cares about helping a customer and can really resolve the problem with priority!
Inspiron 5502, audio hardware failure, no spares for a month