Mitchell,   It has been suggested to clear cookies and cache. Please use Internet Explorer(32-bit) when navigating to My Dell Downloads :: Login. Use the same email address and password you use here. Click on add system. Your paid programs can be found there. ***Systems purchased befor April 1, 2010 might NOT register with Dell My Downloads***  If you’re still having problems with Dell My Downloads Click on the blue, DELL-Roshan L on the next page, start conversation with and please provide Roshan with the following information. 1. System Service Tag. 2. Customer’s Contact Information: • Name (First, Last) • E-mail address • Portal Password • Country • Language • System type • Operating System • Browser Used & Version 3. Detailed Description of the Issue (screenshots if available).   Rick
Hi I have an Alienware M17x R3, which I have Recently done a clean install on, After doing some research I installed all the drivers from the Dell drivers page in the correct order and have got 99% of my hardware working. Then I wanted to re-install some of the software that came with my computer, (like the blu-ray software as my blu-ray drive refuses to accept blurays currently) and this brought me to the My Dell Downloads page. After agreeing to the terms and conditions and clicking register system I agree to let all sorts of software scan my computer the "Examining your computer please wait ..." message comes up and then a  "xmlError: [object Error]"   dialog box comes up, after clicking Ok the site does not progress, it just sits there, I left it over night and in the morning it was still sitting on the exact same page. I must of tried to enter the "My Dell Downloads" over 20 times in 32 and 64 bit IE, Compatibility Mode on and off, Firewalls and Anti-Virus on and off with no progression on the problem. This is really annoying as my recovery media has gone AWOL so "My Dell Downloads" is my only realistic optition to get the software that came with my computer back   Does anyone know of a fix for this? or is anyone having the same problems as me? any help would be appreciated.
My Dell Downloads isn't working, Anyone Else Having Problems?