Update = System exchange received on February 10.
I bought DELL 3515 Ryzen 5 Laptop on 14th Oct. Within a month the hinge got stuck, while opening, the screen frame started lifting up. I approached the authorized dealer from where I bought the system. He directed me to the DELL service center. At service center, they recognized this problem is a repeated in nature in this model and 3511 model. They asked me to send an email to DELL technical support with my concern photographs. Against my email, a service request #   was created on 15th Nov. On 23rd November I got a WhatsApp message requested to update the product details through this business chat box. On 25th November, I got confirmation for the whole unit replacement from Dell and is expected to take up to 45 to 50 working days. The condition is either same configuration or a better configuration than Dell 3515 15 Ryzen 5. On 24th Dec the replacement laptop received and I noticed it as a lower configuration DELL 3515 15 Ryzen 3. While intimating Dell Business chat, I understood the configuration details are not available to the Media team. This details are only with replacement team. On 4th January, I got a confirmation of the case is escalated and will get updates in 2-3 working days On 12th January, I requested for a refund incase DELL is not able to provide me a system. Then I got an email from technical support that they will replace the system in 10 to 12 business days. Today 24th January, 2022, while checking the status with Business chat, Dell media team responded to me that one day Blue Dart will come for the R3 pick-up. After that 15 to 20 business days, they will plan a system replacement.  Almost everyday I am having WhatsApp business chat to know the status. I bought  the system for my daughter's education purpose. During 1st week of January she attended her semester exam by borrowing system from her friends.  I wasted my money and time to follow with Dell almost everyday. Everyday, a new agent update me "I completely understand how inconvenience this issue for you" , "I understand how important this is for you" , "I really apologize for the inconvenience caused" , "I am sorry, I will escalate to escalation team", "We are still waiting for the update"........ As of now I have 50 + apologies. If DELL got a Customer Support, please respond to me. George K 
Inspiron 3515, Hinge Problem