I have removed support Assist and it appears all the problems with Fans at full throttle, freezing screen, intermittent sound distortion, cursor jumping erratically and freezing still white line flickering at the bottom of the screen so far so good..will keep and eye on it just in case some problems remain... Much thanks to all... Michael
Hi there,  Can anyone please help me, I have an Alienware M18xR2 laptop. The problem is my fans have just started running constantly at full speed a few minutes after start up they do not stop at any time while using the laptop average temperature is 36 deg all other temps are low. The fans have been cleaned and there is very good air flow I did a full support assist diagnostic and there were no faults found the fans got a tick as working ok. May be related or not? at times the cursor using the touch pad jumps uncontrollably all over the place erratically on its own with pop ups such as the startup box and the right click option box ect appearing randomly any clues to that would be most welcomed also. please help, Michael
M18x R2, both fans running constantly from start up