Hi ajwees41, Rapid Response Depot is the same warranty type as Depot warranty, however, with a lesser Turn around time of 3-5 business days instead of 7-10 business days. If you wish to track a depot dispatch in US, you may click Here. Please reply if you have any further questions. I would be glad to help you.
What does the above mean?  Dell is not clear when checking service call progress?
Rapid Response Depot – UPGRADE type