 If you're having trouble with haptic feedback, try the firmware update first, the latest version (A04) from 22th of June can be downloaded here for Windows and here for Linux. Please note that if you already tried this and it didn't work, you do not need to reinstall it.  If the firmware does not help with the haptics or you're having trouble with the touchpad not working correctly, please use the Get Help Now link on the bottom right of this page to contact a DellCares agent.  The link/image looks like this:   [IMAGE]   Marking as Dell Accepted Solution for visibility.
Hello, I very recently received my new XPS 13 Plus 9320. I happily used it for about a week until one the day the haptic feedback from the touchpad suddenly began malfunctioning. It still functions mostly as a mouse (moving, scrolling, clicking), but the feedback only makes a sound and no physical feedback. All feedback intensity settings feel the same except 100% where the touchpad becomes unusable. At 100% intensity the touchpad automatically clicks about every second even when I am not touching it. I've been in touch with Dell support and have an open ticket but nothing has helped. Restarting comp, resetting settings, reinstalling/updating drivers, restoring comp, and reinstalling windows 11 have not fixed it. Seems likely to be a hardware issue at this point. Has anyone else experienced this? This issue makes for a poor experience using the touchpad and I am unhappy that a week-old machine would physically break without any apparent trauma. Thanks!
XPS 13 Plus 9320, Touchpad malfunctioning