Thank you for your message. Please uninstall Dell Support Assist & Dell Update application using any 3rd party uninstaller. Restart the system & complete all Windows updates. Install only Dell Support Assist from this link & check if the issue persists.   If yes, check if there is any error reported in event viewer. If the system is in warranty please private message the service tag along with the registered name & email address.    
Hi, I have SupportAssist and DellUpdate running perfectly on my XPS 8930... I wish the same were true for my Dell XPS 13-9365 2-in-1, but not so... After not having found it, I followed various suggestions made here, and uninstalled and cleaned all former versions. I also had Windows 10 Pro 64 updated to ver. 1903, Build 18362.267.  (The problem was exactly the same before the update.) I repeated the installation of SupportAssist via the Dell Support website. Thereafter, running diagnosis and update, it detected that a BIOs update and another were needed. Both were done. The following can be found on the Control Panel list of installed programs ("Uninstall or Change a Program" list): Dell SupportAssist Dell Update - SupportAssist Update Plugin The Problem: 1. The following do not appear on Windows Start list of programs Dell Update (appears on my desktop) Dell SupportAssist Dell directory 2. There is no other way I am aware of to access the Dell Update feature from within the laptop -- yes, I know I can go to the Dell Support page... Please bear in mind that I already downloaded and installed both, more than once... 3. Doing a Windows Explorer search for DellUpdate.exe, it finds only "DellUpdatSupportAssistPlugin.exe" in the following directory: C:\ProgramData\Package Cache\{.......} And there's also a log file with the same name in the Microsoft Log directory. In other words, it appears not to be installed, despite being on the Control Panel list of installed programs. Would greatly appreciate your help so I can benefit from looking for updates. JF                
SupportAssist and DellUpdate not installing or working on XPS 13 9365