TheMattHatter,     Would you confirm if you indeed ordered an OEMR T550, or was it to be a T550? I ask as OEMRs are purchased on a reduced cost on the OEM purchase program. Also you can't take an OEMR system back to Dell branded, so if it was intended to be an OEMR type it won't have the things you are looking at. So, if it was ordered incorrectly, or you received the wrong system type, you should work with your account team to get it RMA'd, as support won't have the same ability.   Let me know if this helps.    
I received a OEMR T550 which starts up with a black background and no dell branding; iDrac is greyed out instead of blue. I run the ID Module 15G per the instructions and on bootup it goes through the processes of rebranding but it only turns the startup screen blue with no dell branding and no model is shown. iDrac remains greyed out. Ive reset idrac via GUI and racadm but issue remains. No model is shown in GUI and iDrac remains grey. Anyone else run into this issue when running the ID Module 15/16g? The file I used was WWJ74_Cust_2_00.exe.
ID Module 15G not working