Thank you! We have received the required details. We will work the issue. You may also receive assistance or suggestions from the community members. Update October 7, 2020 = I see a replacement monitor is booked and we should have a tracking information in the next 1 to 2 days.
I recently purchased an 27 inch Alienware monitor from dell and I received it with the LCD broken. I called technical support and gave them all the information they needed and at the end said that I would receive a confirmation email because he needed approval before he sent the dispatch through. After about a week I gave up on waiting and called them again to see what was taking so long. The new person basically said that no one approved it so he just sent the dispatch through. Later that day I got a conformation email that said it was sent through. In that email it said that it's estimated to arrive by December 3rd. Last time I checked it's usually not normal to ship out a monitor in 3 MONTHS, so I assume it would arrive within the month. It's been almost a month from the time I first called and I still haven't received my replacement monitor. I'm not very impressed with dell at the moment. Is it normal to ship broken monitors and then send them replacements in 3 MONTHS.
Replacement Monitor Ship Time?