LindaSView, Fill  this out please. Someone from Dell will get back to you in a couple business days. Post back and let me know how it goes? Zb1
I do not know if anyone can help me as I tried to deal with Dell directly over the damage done to my Inspiron Intel Core i5 17R N7010 laptop by agreeing to be part of the Tech Concierge (Beta Testers) for the program when my computer was only four months old. During every session I had to stop the tech from doing things, but in the end, my harddrive got fried! I was sent a new drive, assurred everything that was installed on my 17R N7010 Windows 7 Home Premium SP1 would be on it the OS, all the stuff that came from Dell, ect. Well, what I got was a Toshiba harddrive that had Windows Home Premium x64 installed on it over Vista. My original harrdrive was a clean install of Windows 7 x64 Home Premium. With lots of Dell Software throw ins some for the camera, some throw-a-ways, but some good stuff. I have the Intel i5, but everything on here says AMD, even though I've installed the right drivers, looked at my PC Doctor that details everything on the system and numerous other avenues. I put all the Dell Software back on through downloading what was originally supposed to be on my computer, but when I run the test of what my original configuration was and is now, it does not match. After two+ years of trying to get Dell to admit to me the error was on their part, I was lied to that the Tech Concierge Beta test was being done here in the states, it was actually Manilla with people whose English skills and Tech savvy were far from efficient.What I can do to make thislaptopr right! I really feel Dell owes me a new one as the one i had originally was a prototype for the next generation Intel processors with a few thrown in. Since Dell has refused to give me back my original laptop which also had dedicared graphics card and not this Intel shared graphic, how do I go about getting what this needs without having to buy a new laptop-this one was $850+, prior to the Tech Concierge fiasco. How do I get it to stop saying it's an AMD when Intel shows up most places. I look at Device Manager and there are a lot of messed things in there. I've tried to use the af hardware wizard, but things arent recognized. Also I was originally an A8 or something system and now when Dell can ocasionally recognize my system, it says I'm an A1! There's a lot more, but it's late and I'm tired. The only thing I want is my laptop back-even if I have to do it myself as I refuse to pay for something Dell did to me. I didf not do anything, but stop the so-called Tech expets from remote access service when I saw they were going places that were wrong. However, the laptop did spiral south to the point that rather than give me a new laptop, I was given a Toshiba harddrive with nothing on it but an install of Windows Home Premium over Vista-which my original laptop did not have-it was a clean install of Windows 7. WHAT DO I DO? I asked Dell to replace it with one of equal value or more and got nowhere even though I was able to prove the damage happened on the Tech Concierge end. I need guidance as to getting this issue resolved and no one wants to help unless I pay for tech help that was forced on me all because some techs in Manilla did not know what they were doing nor understood my computer config. How do I get all my original specs when this is not the laptop I originally bought and is as lost as me when it comes to what it's components actually are. Thanks for any help. LindaSView
Inspiron 17R N7010, need driver help, Dell Tech Concierge messed up