Thank you for your message. I apologize for the inconvenience caused. I had written to the team that you were working with and they mentioned that there is accidental damage on the system. You were offered a part replacement at the depot on a paid service and the service was setup. You did not want to proceed with the service.
I opened a customer service ticket over 7 days ago and I haven't got any form of response yet. I tried contacting Dell again a few days after the request was opened, but still no response. I don't really know how "1 business day" equates to an entire week?
Complaint