Hi [NAME]  you have Premium Support Plus warranty which means that the Dell assigned contactor could have visited your work location and fixed this problem, without you having to ship your computer home.  Dell guarantees 100% the work undertaken by their assigned contractor who may never have worked on a Dell system. The Dell assigned contractor should have installed a new replacement 1TB drive complete with operating system. You should never have had this very poor Premium Support Plus warranty service.  Please visit your online Dell account and either update existing or create new Service Request. Include as much information with dates as you can, remind Dell you have Premium Support Plus warranty, and request Formal Complaint be escalated to senior Dell tier that can authorise your chosen remedy.  Never post your private service tag in this public forum. Have asked Dell forum moderator to remove service tag from your opening post, so that your online account is not compromised.  Three of your images also contain private information and their public publication has been Rejected by Dell forum moderator for your protection. These images have now been deleted from within your online account. 
I bought my Alienware m15 r4 in April 2021 had hard drive failure, Dell sent a service tech that took one of my 512 SSD drives. So here’s what happened I bought a Alienware laptop through Dell because I was told they are the best. Well a few months later I had hard drive failure in early January, while out of town on work so I shipped my computer home and a technician finally made it to my home to fix it the around the end of January first of February, then I am informed by the technician over the phone that the hard drive sent didn’t have any operating system on it, so after I made it home from work in February 8th I had to figure out how to make a flash and get windows back on it myself even though I pay monthly for premium warranty, Then after I figure out how to do it and after all my updates and getting my rig back in order I realize I no longer have a 1 terabyte hard drive I only have a 512 now  so after my rig being down over a month thru no fault of my own I realized I have been also robbed of my hardware, this is the treatment for me speeding $2,700 on a laptop with all the extra warranties to boot look at this, never buy Dell Never!! please forgive my grammar I am so mad and frustrated I’m seething over this. [IMAGE]  
m15 R4, tech took one of my 512 SSD drives