Hi, Good Afternoon, This is a follow-up message, I see as per records you are in contact with the system exchange team. Please ensure to check and reply to their emails to have this completely taken care of. Thank you for your patience. Have a nice day.
The hinge of my Dell Inspiron laptop has been broken within the six months of purchase and due to this I am unable to open/operate the laptop. The case was initiated on 5th April 2022 with the Dell Tech Support Team and on 11th April they committed to repair it by 12 of April by the technician. Since the parts were not available and it would take a longer duration for them to be available, on 13th April I requested for the entire system replacement. However, neither have I got the system replaced nor the hinge is replaced. It has been about 40 days and the status of the service request is still the same. I talked to the customer care executives but even they are also not giving a clear answer on the status and when the issue would be resolved, they have a very standard answer that we are sorry for the delay, the parts are shipped from China which is closed currently and we will get back to you soon. They indicated that even for the system replacement it will require 30-40 days which is difficult to understand as the same product is available with 2 days delivery time. Although I have kept patience for 35 days, now it is high time and when I talked the customer care executive    they said it would further take 30-40 days more for the resolution of the problem. This is very disappointing as the company should take charge of the quality of the product as this is a manufacturing defect for which the company is responsible.  The complaint details are as follows, my initial < Private Service request number removed.TOS73> which they closed abruptly and then I recreated the case< Private Service request number removed.TOS73> with the . 
Problem with Inspiron Laptop Hinges