Update =Resolved - After completing troubleshooting, a DELL-Cares agent setup a part replacement.
I bought a Inspirion 15 in November and started having problems with the laptop end of December.  Yes, out of the 30 day window -- but really, less than two months.  I had to send back my computer to have it fixed (or so we thought) now 3 times.   Imagine going without a computer in your personal life for 7-10 days every time we send it back.  Even when they send it back to me, it still doesn't work.  It at first did not hold a charge and now will not even turn on.  So, it is my problem again.  My challenge and frustration.  My time spent coordinating the return -- clearing my computer and then needing to reset it up.  Not a problem for Dell -- it is MY problem.  As you can see, I am very frustrated with my experience with Dell.  I do not see any PRIDE in your services.  This computer is a lemon!!!  No computer should have this many issues within the first few months. On my side I feel stuck -- I have a lemon of a computer and probably will until I get rid of this computer.  I will say that my first experience with Dell will be my last.  I am sharing my very poor experience with Dell with anyone I can share it with.  You are definitely not getting any positive reviews out there from me.  I tell my friends NOT to buy and that I will never buy another Dell. When I asked for a refund from the first problem - 7 days out of the return timeframe, the response was no.  Each time I ask for a refund or some compensation for this awful experience.  The only response or compensation is 5% off my next Dell purchase.  Really, I will never buy anything from Dell.  Very frustrated and Stuck!
Another unhappy customer