The PC was delivered on March 19, 2022.
Hello,  I have not had my computer working since November 2021. Ironically , right after I was done paying for it. On Dec 11, 2021, I shipped my system back to Dell. I have called every week, since January to hear the following;  We are waiting on a part; It is a fan (not the reason I sent it back for); The shortage of technicians to work on my system; that is a long time to have your systems, I am going to recommend that we send you a new one. These were all things that the Dell telephone representative SAID TO ME. I now look at status on the service site, it now indicates that it is closed. Ok, where is my system? The status updates are very poor. The communication has been less than satisfactory. The lack of direct phone numbers and/or email to your service department is amazing. I have been buying  Dell systems for over 20 years. This is the second problem I have had that involved service. This is the first time I have had to ship a system back to Dell. I do not think that updating me, with the correct information is asking too much. The link for shipping, shows me the box you sent me to send back the system, which you sent me on Feb 9th, tells me that my package was delivered on the 11th of December 2021. What I am asking for is 1: Give me a point of contact who can tell me what the correct status of my repair. 2: Read the information on your service sit concerning my case and correct the information so it is accurate. You have my contact information, please use it to contact me. I need my computer back, if you are not going to fix it, let me know. It has been 80 days. Thank You.
XPS 8940, depot repair status?