"I have tried everywhere to get the old monitor fixed but cannot find anyone in Singapore who is prepared to undertake the work." * At the top of this Monitors Forum, open the Pinned post, "FAQ Monitor"* Read, "Dell does not have monitor repair service" "I just want to notify others when buying a new monitor that Dell doesn't provide any kind of after sales support for accidental damage" * That is correct. Dell has never sold an accidental damage warranty with any monitor. We can see with the new U4323QE that an accidental damage warranty is still not offered. [IMAGE] Accidental damage warranty is ONLY sold with some Laptops (computer, system).
I have just bought a new Dell U4320Q 43" monitor as I managed to make a tiny crack in the previous monitor screen, which deemed the screen unfunctional. I have tried everywhere to get the old monitor fixed but cannot find anyone in Singapore who is prepared to undertake the work. I am happy to pay for the repair costs as its  a nice piece of kit. I get the impression spare parts are impossible to find, maybe in China. Everyone has told me to just buy a new monitor, which I did. it cost $2,100 directly from Dell. That was my only option. If I was based in the US I would be able to use the Dell accidental Repair service but this service does not exist in Singapore. I could have bought insurance but I didn't, I was not aware I would not be able to get the monitor repaired otherwise I would have. I just want to notify others when buying a new monitor that Dell doesn't provide any kind of after sales support for accidental damage, if you don't additional buy insurance.
U4320Q, no accidental damage after sales support