UPDATE Dell wanted to do a new windows install.  I would have had to reinstall all my programs.  Been there.  A very long and tedious process.  I said NO Found several articles on internet, and...   uninstalled command center, removed files, removed registry entries, and reinstalled command center. IT WORKED - PROBLEM SOLVED
PROBLEM:  AWCC (Alienware Command Center) does not recognize keyboard. Keyboard lights are stuck on.  Cannot turn off. DISCUSSION: My keyboard lights went deadDell online support diagnosed as bad keyboard. Dell tech replaced keyboard - no joyDell tech came back and replaced motherboard - no joyDell tech came back and replaced palm rest - keyboards lights came on but, will not turnoff.  AWCC still does not recognize keyboardUninstalled/Reinstalled AWCC - no joy Anyone got any ideas? Thank you, David
m15 R3, Alienware keyboard lights