Thanks for your help, Jesse. We decided to stay with Windows 7; the upgrade process was just too disruptive for a small business like ours. I appreciate your efforts, but this situation speaks very poorly about Dell. Again, I've been purchasing Dells for clients and myself for over 25 years and I've never seen such nonsense with something as relatively simple as an OS upgrade. Hope they fix it. EdB
I'm setting up two new computers for a small business, an Inspiron mini tower desktop with Dell Ultra monitor and an Inspiron laptop. Both computers came with Windows 7 installed. After discussion, we decided to upgrade to Windows 10 now (included, supposedly) to avoid a second learning curve for the crew later.  After spending 2 hours on my own (I'm Windows savvy) and 3 (three!) additional hours online with Dell Tech Support, we were unable to get Windows 10 to install on either machine. Here's what we tried: Contacted Dell Tech Support. We did the following: Etc. Etc. Etc. Finally I ended the support call and reset everything to default. I now have Windows 7 running just fine on both machines.  I've been buying Dells for over 25 years and I've never seen such a mess as the way these two machines were delivered regarding the OS. And tech support's inability to solve the issue in 3 hours was crazy. Surely we're not the first to want to upgrade to W10. I'm not sure we'll continue to try to upgrade, but just in case, can someone point me to a solution here? Thanks for reading. EdB
Two new Dells, can't upgrade either from Windows 7 to Windows 10