Hi. The 2 updates to Support Assist - Support Assist OS Recovery Tools 5.5.5.18458 and Support Assist OS Recovery Plugin which I downloaded and installed yesterday have not resulted in a TPM Firmware crash after running both Support Assist and Dell Update several times. Perhaps this is the fix for the issue? Mitch.
I have a Dell Inspiron 5584 running Win 10 Pro v22H2. Since 19-Nov-2022 I’ve been seeing errors for a FirmwareTPM.exe APPCRASH logged in my Win 10 Reliability Monitor. This error can occur multiple times a day or I can go 4 or 5 days without a crash. These crashes occur silently and seem to be harmless but I’m wondering if anyone knows the purpose of this FirmwareTPM.exe executable or what triggers these APPCRASHs. Event Viewer shows the faulting application path is always C:\WINDOWS\TEMP\invxxxx_tmp\FirmwareTPM\FirmwareTPM.exe (where “xxxx” is a unique string of alphanumerics for each APPCRASH) and the faulting module is VCRUNTIME140.dll v14.32.31332.0, but I am unable to find an executable called FirmwareTPM.exe anywhere on my computer. User alienware17r4 posted on this same topic on 05-Dec-2022 at 17 R4, firmwaretpm.exe stopped working in the Alienware Laptop board. As far as I can tell this error only occurs on Dell computers that use SupportAssist and/or Dell Update, and might occur when the Inventory Collector / Dell Inventory Utility at C:\Program Files (x86)\Dell\UpdateService\Service\InvColPC.exe is trying to inventory installed hardware components and drivers. Since these FirmwareTPM.exe APPCRASHs started on 19-Nov-2022 I've updated from Dell Update for Windows Universal v4.7.0 to v4.7.1 (30-Nov-2022), from Dell SupportAssist v3.12.3.5 to v3.13.0.236 (02-Dec-2022), and from Win 10 Pro v21H2 to v22H2 (06-Dec-2022) and none of these updates has resolved the problem. I also created exceptions in CCleaner Free Portable v6.06 on 04-Dec-2022 to ensure that the C:\Windows\invcol.tmp file and C:\WINDOWS\TEMP\ folder are not cleaned if I use the Custom Clean scan of CCleaner to purge my temporary system files, but that hasn't helped either. From my latest FirmwareTPM.exe APPCRASH of 17-Dec-2022: [IMAGE] [IMAGE] Note that I  have not manually launched Dell Update for Windows Universal v4.7.1 for more than a week, and I also disabled my Dell SupportAssist and Dell TechHub services to prevent SupportAssist from launching at Windows startup [although a few DellDataVault (DDV) services still load at boot-up]. Dell SupportAssist OS Recovery (a.k.a. Dell SupportAssist Remediation / System Repair) is installed but my Dell SupportAssist Remediation service is normally disabled.  None of this has entirely eliminated the FirmwareTPM.exe APPCRASHs but the first image above of my Reliability Monitor shows that the frequency of these crashes has significantly decreased from at least once a day to about once every six days ever since I stopped launching SupportAssist and Dell Update.-----------64-bit Win 10 Pro v22H2 build 19045.2251 * Firefox v108.0.1 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.19.229-1.0.1860 * Macrium Reflect Free v8.0.7175 * * Dell SupportAssist v3.13.0.236 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediaton v5.5.5.16206 * Inspiron 5583/5584 BIOS v1.21.0Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
Reliability Monitor Logging FirmwareTPM.exe APPCRASHs Since 19-Nov-2022