As I stated in a previous post trapid 3004 gets filtered out because it’s not part of the policy table. I’ll have to investigate this trapid with the policy team to see why it’s not included. I would think pulling the power cord would be valid. Anyway I’d like to help with the OMSA temperature alerts to see if we can get you a case created. I would like to take the conversation off the community site and work one on one. I believe I have your email domain so if I send an email to your local part "pr-it" will that reach you or could you post your local part of the email (not entire email address) and I'll email you and get a WebEx session setup.
Hello All, I'm wondering if there is a way to test the case creation part of Dell SupportAssist.  I have configured OME and added all my servers to it. I'm seeing my servers in OME and receiving alerts to my email. My SupportAssist is seeing the servers added to OME. But, for example I have one of the servers that have an alert for memory that is marked as critical, but no case is created. I have installed OME 1.2 and SupportAssist 1.2.1. Any help would be appreciated. Thanks Edgardo
How to Test SupportAssist Case Creation