I finally made a customer phone call with DPD and solved the problem. There’s no avail to contact Dell service, they just told you they would contact with DPD and then disappeared. I suggest you to contact DPD service at 9:00am and they will manage it.
Last week My laptop is broken and needed to be collected by collection team. However, It has been a week and there's still no one come to collect it. DPD delivery never contact me and dell staff told they would come everyday this week. They told me they arrange the DPD to come at 2PM today, up to now there's still no text and phone call on me. I am very annoyed at when they could collect my laptop. My daily life and study is strongly effected by it as I can't leave my home in order to wait for DPD's collecting.
No one come to collect my broken laptop