Got it. One must force-snap it in rather than drop it in as with other players. Much thanks Robert, Kerry
48hr old 8950 XPS The DVD tray appears to be broken. The spindle that holds the DVD is slightly rounder (larger) than the hole in a DVD. The spindle has tiny nobs that keep a DVD from fitting correctly. The tray doesn't close completely. I've had five PC's so I'm quite familiar with how it's supposed to work. Everything else appears to be working nicely. Got suggestion? Thanks, Kerry
XPS 8950, DVD doesn't fit in player