I finally got someone to contact me via twitter.
Bought a 9510 laptop online. Came with dead pixels.  So replacement comes almost 7 weeks later: the sound doesn't work. Installed the latest updates, drivers, tech support. Called tech, even they couldn't fix it   Okay so 3rd times the charm with the third laptop from them, right? Nope, had the laptop for a week, simply using Word and having Spotify in the background... overheats to the point where it keeps shutting off.  Now I start calling again. constant. After they couldn't fix over the phone or in person, it became "We will get back to you in 1-2 business days".. every 3 days.. with no response from them. Last two times I called, call disconnected twice. I don't know about you but a laptop that keep shutting off... that's not right, right? Funny enough, when I had to recently report an issue my other 1year old laptop (brand will not be named), the team over there got everything resolved quick and the call never magically dropped on me.    At this point, its too late for a refund because I am past the 30 days, despite the fact over the past 8 months I have not had a properly working laptop from them for more than a week. I should have got my refund the first time I had issues. But of course, Dell didn't offer me a refund the first time they couldn't fix the laptop, just a replacement that, conveniently, pushes me past the 30 days return.   Dell products and their customer service has serious issues.  How long do I wait for this? It's been almost 2 weeks since I last heard from them from this overheating laptop.
Anyway to get past Dell's laughable customer service and products?