* Open this Dell article, "Returning or Changing your Order FAQs" * Click on the applicable subsection =- Can I change my order?- Can I cancel my order?- Can I Return my order?- Can I track my Return?- Who do I contact if I have not received my credit or refund?- Will my shipping fees be refunded if I request a Return/Will I be charged a Restocking Fee?  
I had order dell laptop.It was suppose to deliver on 06/11/2019 but it didn't deliver yet. I don't have any exact status of it. I want to cancel that order now as I don't have anyone to receive that order at receiving end. Every time I contacted customer care they said we will try to ship it today but nothing happened.  They always says order can't be cancelled but the order not yet prepared to ship and I don;t understand why I cant cancel it. I wanted to escalate this issue to upper management but I didn't get any info from customer care. They keep insisting me to return the order once shipped. If that is the case then why don't you(dell) guys cancel the order before it gets shipped.  
Order Cancellation Issue