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 Code of Conduct policy which you agreed to when joining. DELL-Admin>  I bought the latest Alienware x17 R1 before Christmas last year. When I received it, the screen leaked light and the sound cracked, I immediately applied for a replacement, and the replacement had the same problem, then I initiated for a refund. I read a lot of complaints and the same problem feedback. In my opinion, I have reason to believe that most x17 R1 have the same quality problems (Screen FHD light leakage, noise at 100% volume, EVEN FX problem, my pc cant not correctly show the color 'orange'). [IMAGE] [IMAGE] [IMAGE] During the process Dell's employees did not reply to my emails for a long time. No one came to me like the promised 'customer care' or known as 'concern team'. Later, through my continuous online communication, I found out that my agent had left from office, and she did not hand over things. I am here today trying to contact Dell again. Up to 50 minutes of phone calls have not responded to related needs. I was initially Dell's most loyal customer, and I have more than 3 Aliens. Now I'm speechless and overwhelmed, and I understand the longer refund process incoming. I don't know if I'll repurchase Alienware when the R2 comes out. I know that Dell doesn't care as much about customers as it once did. I will send this part of the notes to all my social platform pages.
x17 R1, quality control, refund process