So this may help people, I figured out my issue. In short I was using Remote Desktop to connect to my laptops, and this was the problem. (Sorry if you don't know what Remote desktop is, this probably wont help you) So if you are using Remote Desktop, try using the actual laptopFull disclosure, I DO NOT work for Dell, but I do work in IT If any Dell engineers look at this:First  off i got a clue about the log file location from this post: [URL] i actually found the log file here: C:\ProgramData\Dell\SupportAssist\Agent\logs\Application\SupportAssistAgent.logIn the log file i found this log:ERROR Dell.SupportAssist.Client.Utilities.ServiceWindowLauncher - Error occured while getting the appx path Value cannot be null. (Parameter 'path3')After a big of digging, I found path3 is set from UserName property of Win32_ComputerSystemHowever this value is null if you RDP'ing: [URL] this helps someone, and hopefully Dell will fix 
Hi, I have 2 Dell Laptops: A rather antiquated Dell Latitude E6530 And A XPS 15 9570 Both have recently been updated to SupportAssist 3.11.4 Both have started to experience the same issue: Taking a long time to load before displaying the message:This is taking longer than expected. We recommend restarting your PC and trying again. I have restarted multiple times, but with no difference I have also tried uninstalling and re installing multiple times.Just wondering if anyone had started having this issue?On a side note, is it possible to enable logging? So I can at least try and figure out why it's not loading? Cheers James    
Support Assist v3.11.4