Hello again I've already answered this question on Twitter. Asking on a different medium will not change my answer: [URL]   No, that is not what I said. I said it would be best to work with the reseller to order the correct system.   The Italian Dell Reseller have no problem to re-pack the server and sent it back to Dell. But we have tried about 10 times on Friday to contact by phone the DELL Customer Care in Milan but we had no luck.   Resellers cannot return equipment for a refund, and we do not perform any kind of return-to-depot upgrades for our servers. The system would have to be refunded and reordered to order the GPU kit. Since you are likely to encounter issues getting a refund on a system ordered through a reseller I provided the part numbers you will need to get a GPU functioning in the system. That may be your only option. There are many ways that resellers sell systems to customers. Our resellers purchase equipment directly from us and resell it to their clients. There are resellers that merely put together quotes and have their clients order the equipment directly. I don't consider any type of sale aside from when a reseller purchases from us and resells to be a reseller purchase. Any other form of purchase is a consultation service and not a resell. If the reseller purchased from us and then resold to you then they will need to contact us about the return/refund. You should not be contacting customer care to get a refund in this scenario because you did not give us any money to refund. The refund is between us and the reseller, and part of the reseller contract is that they are not permitted returns/refunds. If you paid us directly for the system then you should be contacting customer care to request the return/refund. Returning and reordering the correct system is your best option. If that option is not available then you can attempt to order the part numbers I provided and install them yourself. GPU kits are not supported as an after-point-of-sale upgrade, so there is not a kit or process to perform the upgrade. The parts I provided are based on my research of the reference material I have available. There is also no guarantee all of the parts will be available for purchase. Thanks
Hi, We've received finally the T630 P.EDGE Server. But during the ordering process, our Dell Reseller forget about the GPU installation Kit, necessary to power our 3 Titan X GPUs. (we have already 2x 1600 Watt PSU installed) And as i know, this must be "factory installed". I've contacted Dell Cares Pro service on twitter, and initially they said the only solution is to buy the spares parts of the GPU installation kit and try a "workaround" to solve the problem.  I found on spicework.com an interesting thread about Dell PEdge issues, and one user had the same problem, forget the GPU kit, sent back the server, and received a new one within the GPU KIT installed.   So what we can do to solve our problem?  1: Open a ticket and hope to a positive response from Dell? (already done, we're waiting) 2: Order the spare parts and try to solve the problem on our own?  I've to admit that "Dell Cares PRO" at last responded very fast to our problem, but since our Business is situated in Italy, we've to work with the "Italian DELL customer Care Service". The Italian Dell Reseller have no problem to re-pack the server and sent it back to Dell. But we have tried about 10 times on Friday to contact by phone the DELL Customer Care in Milan but we had no luck.  Sorry for my bad English.  And thank you all for reading. :emotion-5:      
PowerEdge T630 " Missing GPU installation kit "