Update = After completing troubleshooting, a DELL-Cares agent setup a system exchange.
As a new user of Alienware, I am very disappointed with the product quality of my 3 month old x15 R2. My purchase was made just after the release of the new x15. And the new device with an i9 processor cost me more than 3000 pounds. However, this device experienced severe system crashes and blue screen errors all the time. Last week, it even stops working when I was having a presentation with my supervisor! Until now, the SupportAssist system has reported a memory test failure for more than 10 times. The severe test failure even helps me submit an automatic support request once. But until now, the problem is still not resolved. The technical support from Dell asked me to run a thorough test all the time and no problem is found. All my friends using Alienware told me Alienware is famous for its service and efficient technical support. In this case, Dell, could you please give me a replacement or a full refund instead of asking me to run a thorough check or reinstall the system over and over again?
x15 R2, blue screen error, system crashes