Hi mefjr54, Thanks for posting.  I apologize for the confusion regarding your warranty service.  If you are interested in continuing to work with Tech support or even the Out of Warranty department, please contact me privately and include your service tag information. If you are no longer interested in working with our technicians, then the keyboard can be found in a couple of places:  Dell Spare Parts  or Parts-People.com. Hope this helps. Regards,Robert 
Is Dell going out of business?  Seems the quality of the equipment is declining and the response of service and customer care is non-existent.  I have an Inspirion whose keyboard started to fail after just three months (2015).  After a month of going around in circles, it was determined that the keyboard needed replacement, which was accomplished remarkably quickly.  This was on March 6, 2015.  On March 1, 2016, I contacted Dell again, because the replacement keyboard had begun failing in EXACTLY THE SAME WAY as the previous one.  Since I was very close to the end of a year with the replacement keyboard, I needed to talk to Dell soon.  I received a response on March 2 that I would hear back in ONE BUSINESS DAY.  Now, it is March 7th, my keyboard is over a year old, and nothing has been heard from DELL.  My three additional emails have been totally ignored.  I am left to wonder, just how often does DELL have a business day?  Once a month? I live in a home with four DELL computers.  At this point, there is no chance there will ever be a fifth.  Since they replace defective equipment with more defective equipment, why would I want anything else from them?  Since their response time appears to be about the same duration as the orbital period of Pluto, why should I try again?  Right now, all I want from Dell is a reference to a source for a replacement keyboard that will actually keep working.  Can I at least get that before the summer solstice?   We are not pleased.
Dell's lack of response.