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Dear Sir/Madame, I am sending this email as I'd like a laptop replacement, I bought a brand new laptop recently from the Dell website and after a few weeks of using it, it started lagging, freezing and switching off by itself, showing a blue screen and often not switching on at all. Being a student and having university work to do, it cause me a lot of stress and is also causing me delay on my university deadlines. I've tried the Dell contact centre on Whatsapp, however, it is not solving the issue at all and I am getting more and more stress. Is there any way I can return the one I have and get a replacement as it is not normal for a brand new laptop to have such kind of issue and I don't want an engineer to unscrew and break the back of my laptop as it ruins it. Can you please help me sort this out?
Request for a laptop replacement