Hello,  In the vWorkspace Management Console, right click on "Locations" and then click on RDP Connections Tick the box "Enable RDP remote administration control" [IMAGE] Now, navigate to the Computer Group. Right click on the machine you want to assist and select Remote Control | Remote assistance [IMAGE]   Not sure if they've fixed it yet where you can actual control the machine or if it is still view only. That was logged as an enhancement request.  Thanks, Andrew.
Hi, Is there a way I can log into a VDI machine which is already used by a user for troubleshooting and helpdesk purposes? Currently we are using Desktop Centeral to remote in and manage those desktops, but once we introduce vWorkspace (VDI) we no longer have this functionality and I want to avoid installing Desktop Central Agent on the VDI Machine..  I'm wondering if vWorkspace have some workaround / planning to introduce a new feature for this issue? Thanks,  
Remote Shadowing / Assistance while user logged in...