Just wanted to Thank Dell for making things right.  Immediately after posting my situation, I was contacted and within 48 hours the warranty issue was resolved, and a replacement computer was shipped out.  Thanks Dell for resolving my warranty issue quickly.    
 Code of Conduct. DELL-Admin>  I purchased a Dell Inspiron 15 1555 and received it in May. 2 weeks later it started running hot and the fan ran almost continuous very loud. After doing the suggested fixes it was still having issues. Talk to Technical support and they confirmed it was bad. I was given 2 options, fix it or exchange. I chose the exchange. The order was processed on June 3 and I was told the laptop would arrive on June 30. Here we are on July 19th and no laptop. I received 2 updates this week with 2 different arrival dates. One for August 8th. On my Dell account it now says the order has been cancelled.  This morning I spent an 1.5 hours trying to get this resolved. I spoke to 6 different individuals which 5 out of the 6 confirmed that the order was cancelled. Apparently there are no replacement models in stock and parts aren't available the restocking date is unknown. I asked each individual how this could be resolved that I had been more than patient.  They couldn't answer me. I requested a refund since the new laptop that I purchased was not working correctly. In which case I was told that the 30 refund period was over. It wasn't over when I contacted them initially and they convinced me to do the exchange. Each individual said that they couldn't help me and I had to talk to someone in another department. Each time I explained the problem and each time they past the buck to another department. Order Support, Technical, Machine (this department I was told we had to do a conference call with the Tech who I had already talked to. They then proceeded to put me back in the 1-800 menu. I then talked to a general operator who then transfer me to the customer care dept. This department I talked to 2 different dell representatives. The first one confirmed my order had been cancelled and had to talk to their supervisor I was put on hold again. Another representative picked up my call (not a supervisor or manager). They confirmed that my order was cancelled but wanted to check with their supervisor. After almost 20 minutes I was told that the order was pending and wait 48 hours. When I asked why my account said cancelled, why 5 out of 6 people confirmed that including them I just got a repeat of its pending wait 48 hours then try communicating by email. They also suggest I contact the exchange and support department after 48 No confirmation when the their so called pending laptop would ship or how much longer I'd have to wait for it. Almost 2 months out, no laptop working correctly, they have my money unwilling to refund when I purchase their laptop in good faith. I  received nothing but the run around from Dell. This is the 5th Dell I've owned and the last one. Apparently I'm expected to wait indefinitely for my replacement or use the original for 5 min. at a time until it burns up. 
Cancelled order, worst customer support