Hello, We see you are looking for technical assistance. We request you to start a Private Message with us and we will be happy to assist you.   Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Is there a way to reach Dell US Technical Support? I have been a Dell customer for 25 years and support is currently HORRIBLE!!! Why? Bad phone connections, not understanding technology or issues, horrible customer support... When escilated issues the reason for the support call is relayed totally wrong!!! ANy thoght on how to not waste time calling support is appreciated!   
Continental US Support