A representative just reached out to me saying, "We reviewed your order and it's yet to go into the production due to part shortage." Gosh, they give me a different answer every time. 
I have ordered the new Aurora R13 on Oct,30th. The order was "in production" with an estimated delivery date "ON or BEFORE" 12/05/2021. Not surprisingly the order was delayed. New shipping date was scheduled for 12/13/2021. However, I contacted them today and they said "it's in the early stages of production and will not ship today.". What?! I contacted them several times before and they told me there were no part shortage and that it would be delivered at the scheduled date! Now they say, "contact the order modification department.". Sure, for the order to be delayed again. This is unacceptable. How can Dell continue to sell PC's on their website if they can't even fulfill the orders that were already placed! It's better if you put "sold out." But no, they want your money but don't want to deliver the product. If at least we could find an honest custumer service representative that could tell us what is going on. But no, they all give the exact same template answers to anything you ask. And if you call them, they just drop the call. Shame on you Dell.
order delayed again, customer service representatives are confused or deceptive