Hi AaronGB, you're right in the early days we used to have the policy.xml file within the installation folder. This got changed. The policy is now within the integrated database and no longer accessible by the user. There are at least two points to consider: SupportAssist Enterprise gives you a tool to test functionality, simply hover over the user name in the upper right, within this menu, you will find the Connectivity Test and also the SupportAssist Enterprise test which gives you feedback if everything is ok to open cases. Hope that helps. CheersStefan
Hi All, OpenManage Essentials: 2.4 SupportAssist Enterprise: 2.0.10.13 Recently I've seen instances where critical alerts are showing in OME but cases are not being automatically created using SupportAssist. After some searching and reading I think there should be a Policy.xml file which determines the criteria which a case is created, I cannot find that .xml on the server. I installed SupportAssist on a test VM and am still unable to find the file, so my question is how can I and test the criteria when a ticket is automatically created. Thanks
How to Test SupportAssist Case Creation