FINALLY!  I stuck to my guns.... and basic just kept saying I was tired of their incompetency.... and sure enough... FINALLY! HOLY ***!!! insane!!! Here was my last e-mail before they called me today to say they updated their system with my email address/service tag... Thank you for the response. I have sent the details to the backend team who has been working on this case. I will get back to after we receive a response from them. HOPEFULLY.. this can help others.... *** even though it was finally fixed... based off of this experience, I doubt I would EVER buy a DELL again!
I recently did a fresh install of Windows 8.1 on my Inspiron 15z 5523. I wanted to reload the bundled software from the My Dell Downloads website using Internet Explorer 11. However when I attempt to register my system "Examining your computer please wait ..." blinks on the screen for a split second then nothing else happens. I didn't get any prompts to install any add-on such as "SysPro.exe from Dell Inc." Any thoughts on why this is happening and how to fix it?
My Dell Downloads not working