  It appears that the system is/was infected with a backdoor trojan. This allows hackers to remotely control the computer, steal critical system information and download and execute files. Elm Cutting, I would advise you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.Though the infection has been identified and can be killed, because of its backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?[URL] Should I Format, How Should I Reinstall[URL] can try additional cleaning of this machine but there is no guarantee that it will be 100% secure afterwards. * Please be aware that there is a possibility that you'll lose your internet connections. That will require a repair install. * There's also a possibility that during the cleaning procedure the computer will become unusable which will result in a repair install or complete format and install. * Make sure you have good backups of all of the important items on the system before attempting additional cleaning. If you decide to have it cleaned further at SpywareHammer, it is very important that, because of the nature of this infection, you have it done as soon as possible. If you register there let them know that you were sent from Dell Community.  Good luck! 
When I open Windows Update, the window comes up with a red shield with a white X on it. When I click Check for Updates, a windows pops up that says, 'Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer.' If I restart my computer, that doesn't help. Any suggestions? I had purchased a 3 incident software fix subscription from Dell Software Solutions, but of course that expired about a week and a half ago. Elm Cutting
{MOVED}Windows Update won't update