Do not post your private data on this public forum. The system exchange was setup on 12/16/13. A system exchange will take at least 10 business days to process. I would not expect to hear anything until the 31st. The technician who set it up should be contacting you.
I have been asking about the order status of my replacement for system  with no clear answer.   I have technically been with out my m1x r3 for over a month. Just looking for some useful information.  
exchange