Since my company order this computer I don't have the original shipped image.  I also don't have enough information to provide DELL support to get the image sent to me.  I don't know who ordered the computer inside my company.  So DELL support will not send the image, I even tried to pay for it and they said NO.  When I reboot I hit the F12 and nothing happens.  All the restore partitions are still in the same shape as when the PC shipped.  When I double click on PCRestore in D:\Tools it looks like it's going to start the restore but it stop with an error message I can't read.  The error box that appears is to small the read the actual error.
I let an employee use this laptop and it appears that this idiot wiped out c:\ drive and installed XP Pro.  I need Windows Vista reinstalled.  I still have drive d:/ with the original as shipped image.  The only problem I have is that I don't have the Dell PC Restore by Symantec installed on drive c:/ any more.  Is there a place to download this from your site and install it so I can run the restore to drive c:/?????
Dell PC Restore by Symantec