Update December 22, 2020 =We just received an update from the out of plan team and they refunded the software warranty service.DELL-Cares
Is there an email that someone has found that will reach someone in charge, or a number I can call to complain? Our laptop is less than a year old and it crashed 10 days ago - I have gotten the runaround from basic support and ended up paying for the software support and spoke with someone once and their solution did not work.  I am unable to call in to the 6 phone numbers I was provided or found myself online, they all take me to basic hardware support and I keep getting emails from Dell saying they cannot reach me.  I have tried replying to the emails numerous times, I have called into the phone numbers multiple times, I have used the online "Send Agent a Message" multiple times as well. I really want to find someone in charge to complain to!  Help!  
Unable to reach Technical Support - paid for service already