I Tried to get it fixed by dell. They told me it was accident damage so no dice on that. When i called the first time they said yes it would be fixed and transferred me to someone who hung up on me. second time they claim that the screen cant break just by opening the lid. So after i received my replacement screen for $131 from aliexpress i found outt the issue with the screen it broke where there was no foam pad. The padding is in about 7-9 pieces. They only used barley enough padding and double sided tape. So for the fix i had to add 2 layeres of duct tape between the padded areas and added a line of tape along the top edge instead of a small strip on each side edge I also loosened the tension on the hinges slightly and have not had any issues since i did the diy repair which i believed turned out better than what dell could to.
I have had my alienware since Nov 11 2021. On DEC 3 2021 my screen decided to crack a few minutes after I opened lid by the bezel near the camera. Alienware claims it was accidental damage. Now after a few days of use while waiting on tech support my m15 R5 is now flash 2 red 7 blue display failure. I only have HDMI output after booting windows which is not enjoyable. I hope I can get a manufacturing defect return so i don't have $1500 paperweight. [IMAGE]  
m15 R5, cracked screen