It is Official Dell have the worst customer service ever.  There Engineers dont know anything. I am returning the laptop and also going to complain to an agency. I waited 2 months for the laptop. my order got delayed 4 times and I had to spent another month to try and get my problem fixed. Its the most expensive laptop and this is the service they give. I placed my order on 24th june and got my laptop on 20th august. They kept saying that I am going to receive my laptop this time. Due to this my Credit card got debited after 2 months which messed my finances really bad. This is just a horrible experience.   
Hello all, I am only getting around 2 hours of battery life on my Alienware x15 R1 (QHD, i7, 16GB, RTX 3060). After downgrading everything possible like screen to 60Hz, brightness 40%, RGB lights off, battery power saver all the way to the left. AWCC profile at Quiet and Balanced I get like 2.5 hours.  How much are you guys getting? I am also frustrated with Dell's Customer Service. These guys don't have any knowledge and give very generic replies.  I am still under return period. What would you recommend? Returning it or keep it? I love this laptop but also inclining towards Lenovo Legion 7 Slim. Please help me making the decision. Thank you.
x15 R1, 2.5 hour battery life