Hi had the same issue on my XPS 12. things I did: in IE Tools Compatibility view settings Add this site (dell.com) that did not work so Tools Internet options then I set security and privacy to lowest possible level Then when i went back and clicked register it worked! Don't forget to change them back Unfortunately all the downloads showed was mcafee. No windows etc... all that effort for so little. Good luck  
I've recently replaced my hard drive and want to reinstall the factory installed software but My Dell Downloads won't work.  It won't register my system, it just keeps saying "Examining your computer please wait...." and nothing happens
My Dell Downloads not working