Hi JV105, Thank you for posting your comments on the Dell Community Forum Customer Care Board. I appreciate the opportunity to address your concerns. Sometimes an order ships prior to the customer account being reviewed. If there is a cause for concern, the verification team will contact you to request additional information. Failure to contact the verification department as requested will result in the system being recalled back to Dell. It may also inhibit any subsequent orders until the verification process has been completed. I trust this information is helpful, please let us know if you have any additional questions or concerns. Thank you for choosing Dell,  Lorna
Been a long time Dell user and customer. Just purchased a new desktop last week. Got the email stating it was shipped and a tracking # with it. The following day I received an email saying that my order was on hold and would be cancelled unless I called a certain # and specific extension since there was an issue with my credit card info. I also received a phonemail with the same type of info. It sounded fishy to me since the order went through, it shows up on my bank statement and I have a tracking #. So I called customer service and was told that everything was in order and that in fact my order did ship and they didn't understand why I would need to verify anything. In speaking to a friend which bought a laptop in the past, he got the same type of email and when he called was asked to "vailidate" his date of birth and SSN#. Why would Dell even need that info or how would they even "validate it" when they don't even have it to begin with. The # I was asked to call was a Dell # so I'm concerned there is some inside "stuff" going on with dell offshore employees. In looking at some other forums this doesn't seem to be the first time questionable requests have been made. Since sales support indicated that my order is in order,  I am not going to contact that number I got on the email. I should be receiving my desktop this week according to tracking so I'll see if there are any issues then.  
Order verification?