Hello, Update : After the unsuccessful telephone call and many e-mails to the tech support of my country (Switzerland), which were left without answer, I finally decided to complain by using the UK "Unresolved Issues" form. I thought it wouldn't work but three days ago I received an answer and it told me "It's perfectly ok, we can send you a Vista 64-bit DVD", and now my order has just been confirmed. I only had to pay for shipping costs. Needless to say, I am quite happy =)
Hello, I have a XPS 420 computer with Vista 32-bit. It has 4 GB of RAM and I might have to use 8 GB... I had heard that some people could get their version exchanged, and then I found that topic on the forum : [URL] But it's from a while ago, and the last page has unclear info about some dell policy change for EMEA users (I'm from Europe). I sent an e-mail to technical support and haven't received a reply a week later. Today, I chatted with someone from online technical support, and he didn't seem to tell that it was impossible to get an exchange. He told me "Phone the technical support, and they'll take care of you." Maybe he didn't know. At any rate, when I phoned, my request was turned down. They said "We cannot change your operating system unless you buy a new license." From the link on the forum above, I know that some people have had trouble. However, I'd really like to be sure. Is it not possible anymore at all ? When I bought my computer, I had already asked for the 64-bit version, which could not be provided, and now I don't really feel like purchasing a full new license without reason. Thanks
Windows Vista Home Premium 32-bit to 64-bit exchange question