Hi victorma, Thanks for posting. I apologize that you are having difficulty reaching Customer care.  Here are some phone numbers and email addresses that you might find helpful. Regards,Robert
Says hours are 9am-6pm CST M-F. I am trying to sort out payment for an order, but despite it being 11:10am CST on a Monday the page is saying they are closed. What is going on here? Is there any other way to adjust payment on my order? www.dell.com/.../sales_chat_finance
Why is Dell Chat Support for Credit Card Processing CLOSED when it should be 
open?