Hi, Request you to sign into your account & then click on the  envelope at the top right corner, Click on Private message tab.   I see that the experts team has successfully registered the claim against your order's offer. As informed, please keep a track of your mailbox including the Spam folders. The gift card would be sent to you in the next 25-28 days.
I purchased a laptop back in Spetember. I expected a $100 gift card. I patiently waited, but never received any email. I have called dell 4 times and they said they were investigaying.  Finally I received this email. " Thank you for your email and call. As per our conversation our team does not send the email on how to participate on this promotion and did not send any emails to you on 09/04/2019. We are the promotional support and as such we are only processing claims for this promotion according to the terms and condition. As the terms indicates: 9. Claims must be submitted within 30 days from the date of shipment indicated on the shipment confirmation document. The date of shipment indicated on the proof of shipment is day one (1). If claims are submitted after this claim window, they will be deemed invalid. Whilst we understand this is frustrating, we have to adhere to the terms and conditions of the promotion. Should you have any further queries, please do not hesitate to get in contact with us again. Kind Regards,   BASICALLY, Dell is selling products with Gift Cards promises but is bouncing peoole around different departments to shake their obligations to the consumer.  Customer service says that Visa Team should send me the email BUT VISA TEAM says they do not semd emails.     
Dell is scamming with Gift Cards