Heya Warren,   You're more than welcome to send a private message to me with the tag and the account name that should now be listed. I can check the tag out to confirm whether the data has changed as expected or not. Being able to confirm how things show up for the tag presently should at least give some indication of the issue.
Good morning! I, too, purchased a Dell r720 on E-Bay. Per instructions in other posts on this board, I have initiated and completed the transfer of ownership. I got in touch with Customer Care to get a registration number for the server placed my Dell Digital Locker, but had no success.  What are the next steps to recover the license? Warren
Recover idrac7 Enterprise License