My problem was solved. After I formatted the computer and reinstalled the windows 10, I got through the windows updates an update of the System Bios, more specifically, of the Intel Management Firmware. I restarted the computer to install this update and the restart worked properlly, and continued to work well since then.
I have a strange problem with my laptop. When I select the option to RESTART the Computer, or with the computer runs an update and automatically restarts, the computer does not restart. It goes into a blank screen and doesn't enter into windows. Then if I force shutdown the computer and turn it on again, it works. The boot problem only happens when I try to restart the computer.At first I thought that it was a Windows problem, but I formatted the computer and did a clean install of the Windows 10 and the problem persists. It's a pain because every update that windows does, the computer automatically restarts and enter in the blank screen, and then I need to force shutdown and turn it on again. If I install a software like Docker Desktop for example that needs to restart the system to install properly, I also have the same problem... any restart doesn't work, but shutdown and turn on again works fine.Any idea of what can be causing this ? Many Thanks.
My laptop doesn't restart properly