The laptop came back from Dell repairs with a palm rest replaced as well as the Keyboard and all works well now. I am sensing the chassis flexes a lot when pick up by the sides... you know people do that.  
Hello, The keyboard on one of these laptops had a "Fault" where the keys  E D C where not registering when pressed. You had to press really hard to get it to register but after that it would act normal. All drivers and bios are up to date and it does the same in Win10, Win11 (both corp and regular image) I can even make it happen on the bios! ... Dell has replaced the KB TWICE! and still the same issue... Today I had another laptop do exactly the same thing...in my experience one is a fluke but two is a trend... anyone having the same issue?NOTE: these laptops are given to executives so it is high visibility (oof!!!)
Keyboard on Latitude 7430