No. Reply back to the DELL-Cares agent private message. Ask them for the "out of warranty/out of process" paid onsite service. They should then troubleshoot to ascertain which hardware component is defective. Once done, they would then setup an onsite service to replace the defective hardware component. You will be charged for both the onsite service and the applicable hardware component.
I called Dell today to get my Area-51 R2 repaired and the guy on the phone said they don‘t repair Alienware computers?
Area-51 R2, out of warranty repair