The issue has finally been resolved to a satisfactory outcome. The issues was that my information was crossed up with another owner. Also, it appears for anyone remotely tech savvy, go with pro support warranty. 
I called Dell with a laptop issue. One of my fans sounded like a engine revving. Dell wanted to perform a remote session. We go through troubleshooting but with no findings and without ever identifying my issue. So we troubleshooted for an hour with out verifing the issue. Eventually we get a tech scheduled because Dell says they can't just send me the part to replace myself(even though we have in the past). Dell sends a 3rd party tech. 3rd Party tech calls and says he will arrive between 12pm and 4pm. I leave work around 1145am to meet the tech. 4:45pm the 3rd party tech calls and says he is 30-45mins out. At 5:45pm the tech calls and at that point I rescheduled for the next day as I could not wait all day for his missed times. The next day the tech shows up late and performs "work" on my laptop. After he is done my battery is now swollen and my laptop will not boot. Dell tells me to send my laptop to Dell, to which I am weary, but I did. Now we are at a month later and I still don't have my laptop. I actually had another service ticket that is going just as poorly. All conversations with support are fruitless. Alienware m15r2 and m15r6 both broken my expectation is never to get these laptops working. I own Alienware everything and have been an avid fan and Defender for years. I can't do this anymore. 
Customer Experience