Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well. Update September 21, 2020 = System exchange setup by DELL-Cares agent.
7/15/19 I place an order for an XPS 15 laptop, everything ships and arrives quickly, great.   8/8/19 A defect with the webcam is noticed and sent back for repair, again service was amazing and everything was handled extremely quickly.   8/21/19 Return shipment is due to be delivered, very excited to get my new laptop back (I work-from-home).  Oddly get a notification from Fedex that I, personally, just signed for my package and it was delivered. Considering I was downstairs awaiting this delivery, I most certainly did not sign for, nor receive this package.  The entire area was checked immediately, it was not left anywhere or with anyone. I reach out to Dell within 30 minutes and am referred back to Fedex. Am instructed by Fedex to allow several extra days for delayed delivery (despite already displaying as signed for).   8/26/19 A Fedex theft investigation is opened, first on the support side, then at the local delivery depot 3 days later (8/29/19).  Both are closed without resolution.   8/30/19 A police report is filed at my local precinct for the theft   Between 8/25/19 and 9/4/19 I have contacted Dell Support 7 times, only to be bounced between different departments (Technical support, Order support, and the Dell repair depot) with no attempts at resolution.  Each time being told that I will be contacted by someone from the appropriate department within 24 hours (I have not been contacted once from any of those requests over the last 2 weeks).  At this point I am beyond frustrated because when I am able to get a hold of someone through Dell, either over the phone or via chat, I am always told that the package was delivered already, despite the submitted Fedex investigations and Police report.  Every single conversation begins at square one, with zero knowledge of the previous circumstances, and I feel that I will be stuck here with no resolution for as long as I have to deal with these incompetent support employees.  Does anyone have any similar experiences? Do I have any options remaining via Dell, or am I stuck just issuing a chargeback? Any feedback would be appreciated.    
Dell lost my package. Customer service zero help. How can I fix this?