This was finally resolved only because I would not take ‘no’ for an answer.  After multiple calls with the verification department where I was told different stories each time, I was finally able to speak with a supervisor who resolved the problem quickly and I was able to make the purchase.  The real problem here is that the line workers are not trained in problem solving and make guesses as to what should be done.  Dell needs to do much better training and have written guidelines that are to be consulted instead of the ad hoc procedures that are followed by each individual.
I signed up for a Dell Financial Services Account the other day.  I am a sole proprietor.  I found a PC I wanted to purchase and finance with DFS since Dell is offering a $200 discount with DFS.  I placed the order and was notified that I needed to contact the DFS verification phone number.  I did that and they needed me to reply to some questions to verify that I am who I am.  These questions were in the form of several multiple choice questions where you have to select the answer that applies to you or if none apply indicate that. In the example that is relevant here, I was asked about 4 vehicles.  Unfortunately, I had forgotten about a vehicle that was briefly owned by a member of my family some 15 years ago and thus incorrectly replied that none of the vehicles were related to me.  Thus I failed the test as DFS could not verify that I am me. So far I have no problems with the situation, but the question is what happens next?  The person I spoke with had no immediate answer so I decided to wait for a day and see what I could do about this.  When I went to my DFS account information at the Dell website today it said that I was "temporarily" unable to make a purchase and that I should call that same phone number I had dealt with yesterday.  When I called, I was told that they could still not attempt another verification, that they did not know if the situation was permanent rather than "temporary" as indicated in my account.  I was also told to call one of the 3 Credit Bureaus (Equifax, etc.) to update my information.   I called the credit bureaus and told them the situation but all they said was that my account was fine and there had been no inquiries on my account by DFS or Dell. I called DFS back but still they said there was nothing that could be done because their server would not allow them to check my verification. My question is...Does anyone know how to overcome this problem and be allowed to have the verification checked again so that I can make a purchase?  Or any other suggestions. Thanks
Help With a Dell Financial Services Issue Following a Failed Personal 
Verification