Within 30 days of shipment, yes you can ask for a refund rather than replacement.
Only a few days after purchasing the P2723QE monitor in March, a major screen flicking issue occurred and it make me feel dizzy and have headaches. After I made contact with the technical support, he arranged for a replacement of the monitor. However, due to the pandemic, the shipment keeps on delayed, I try to contact them through email but there's no response. Then I call the Hotline again, and they finally told me to have to wait until May. I am very disappointed with Dell's product and service based on the reason below: 1. The poor quality of their product. 2. For a big company, they don't even have stock for repair/replacement. 3. The system keeps giving me the estimated shipment day, which is one day before every login. (I assume they want me to have the wrong idea of the parts already shipped yesterday). However, they already know the shipment wouldn't arrive until May. I really need the monitor for my work and can't wait that long and Hotline cannot help me at all. Is there any way I can request a refund? Please help!
Anyway to request a refund?