Hi gtbfilms,  Thank you for posting your comments on the Dell Community Forum US Customer Care Board. Please accept my apology for any frustration or inconvenience this cashback program may have caused.  This will advise I forwarded your concerns to Dell representatives supporting the UK. Someone will contact you using the email address you supplied when posting your comments on the forum.  Thanks for your patience,Lorna
Hi, I was wondering if anyone else had encountered the total fiasco that is the recent Dell server cashback promotion? Over a month ago, I purchased a Dell Poweredge T20 server from Ebuyer.Com This server was part of the DellTradeToSave £80 cashback promotion, so sounded like a great deal. After waiting the required 30 days, I attempted to submit my cashback claim request. I supplied all information  required, although was unable to select the product because the Poweredge T20 appears four times in the drop down list, with additional numbers which bear no relation to the product. I picked the first one on the list. I then received an email from Dell explaining that although I had enclosed the purchase receipt as requested, this was not sufficient as it did not include Ebuyer's VAT number (it did). They also asked for a photo of the 'service tag'  - this wasn't mentioned in the claim process at all. I duly scheduled some downtime for my new server, unplugged it, moved it, photographed the tag, and sent it off. I sent the receipt  again and was again informed I needed a different receipt, provided by Ebuyer. I duly contacted Ebuyer for another receipt which they provided. I sent this to 'DellTradeToSave', but this time the DELL representative decided that  this receipt "wasn't acceptable because 'it doesn't contain the retailers logo"! I have contacted Ebuyer again,  and they claim to never have heard of such a pantomime when claiming a cashback deal from any other company. Indeed,  my previous server purchase (several years ago now) was an HP Proliant,  which also had a similar cashback deal which was processed in a few days with absolutely no runaround. Has anyone else experienced such an irritating and abysmal service when attempting to have DELL honour a cashback deal?  Although it's only £80, it certainly leaves a nasty taste in the mouth. Thanks
Last time I buy a DELL server, due to ridiculous cashback pantomime