Dell policy states that a system exchange will be for the same model. After verifying ownership and completing troubleshooting, a DELL agent setup service.  
How can I get the AWSD key sub menu to appear in the Alien FX section? Mine seems to be missing. I currently have: All keys (1) Left (2) Center (3) Right (4) Numpad. I purchased per key keyboard. I reinstalled Windows and AWCC my backlight keys work. Is there a firmware I need to install?
m15 R4, internal keyboard not working