I just want to provide an update to this thread. Dell quickly replied to this thread and an email I sent the same day. As a result, they located my laptop (out in Cali) and shipped it and delivered it to me within 24 hours of this thread. The response to this thread and my last email were great. I do wish it hadn't required this thread to get this kind of reply, but am very happy with how they handled my order after this thread was made. As for the bait-and-switch insinuation, I do not believe that is what is going on. The "supply chain" issues out on the West coast obviously play a factor in product delivery these days. However, I do feel that the "supply chain" issue is beginning to cause some companies to get complacent with their customer service (i.e. they are too quick to just reply that a delay is caused by "supply issues" here in the US and in China). In the end, however, Dell made good on my purchase (3 months delayed). Thank you.
I ordered an x17 R1 (fully upgraded) back in July and still have not received the laptop. Additionally, Dell now has stopped updating my order status (it's been stuck at "in production" for 2 months now) AND they no longer reply to emails. Is anyone else experiencing the same issue? I'm beginning to feel that Dell is taking full advantage of the "supply chain" current event to attempt bait-and-switch schemes on laptops. They ran pretty impressive discounts on their high-end laptops around the time that I ordered and - now - are unable to deliver on their advertised deals. Additionally, anytime I speak with a customer service representative, they almost immediately try to get me to change my order to one of their less popular and not nearly as well priced models. This is VERY suspicious and wonder if others are getting the same treatment.
Alienware x17 R1 MIA (possible Bait and Switch)