Hi qianmao89 ,  Thank you for posting your comments and observations on the Dell Community Forum Customer Care Board. We appreciate anyone who takes the time to share their customer experience. Customer feedback remains an important tool in evaluating our products and services.  This will advise I forwarded your concerns regarding the Alienware X51 order for investigation. Please feel free to reply to my email if I may be of any further assistance in this matter.  Thanks,Lorna
Hi Dell, After 3 days' trying to reach someone who can help me, I gave up. I ordered an Alienware X51 on 2/29, and this became an chaos. The next day morning, I got a call from my credit card company saying Dell was trying to charge me 11K. Then I logged in and found my order is looking like this (see image attached). I don't know why the price is NEGATIVE 32K and the tax is POSITIVE 10K. I tried to contact Customer Service but what I got is infinite redirecting and holding. OK, I gave up and made the purchase from another seller. I am a software engineer and obviously there is a bug or corner case in Dell's order system. PLEASE fix it as it will definitely damage your trust from customers, sooner or later. Last, I would thank my credit card company for detecting and denying the transaction. Otherwise, I will be still struggling to get my money back. Thanks for reading this.  [IMAGE] [IMAGE] 
PLEASE FIX THE BUG: Negative Price + 10K tax on a 1K purchase