Update November 1, 2021 = After completing troubleshooting, a DELL-Cares agent setup service.
  Six weeks ago our company's new high end Dell workstation failed and the onsite repairs Dell attempted damaged the machine beyond repair. We’ve been attempting to get a replacement workstation since then and are forced to work with equipment that limits us. Dell has made repeated promises and has broken all of them. Dell has cost us thousands in lost productivity, not to mention the many hours dealing with Dell itself.  policy which you agreed to when joining. DELL-Admin>  Dell’s technical support customer service is the worst we have ever experienced, and appears to be intentionally set up to insulate Dell from their customers. Does anyone have any advice on how to solve this issue, or how to contact the Dell’s System Exchange Team directly? Thank you.
Onsite service damaged PC