[NAME]  Current IOS no longer provides a windows readable format like JPG or MP4. Dell does not support Apple IPAD IPHONE or other Apple products. Starting with iOS 11 and continuing on to iOS 13, Apple switched the default camera formats for photos and videos to High-Efficiency Image File Format (HEIF) for images and sequences of images. For photos, that meant using HEIC files instead of JPEG, and the default for videos is now HEVC H265  instead of H264 MP4.  This is not a Microsoft Windows or Dell support issue. Apple will of course be happy to sell you a Mac to fix this. There is a falling out between Microsoft and Apple so new macs also don't run windows with bootcamp like they did since 2006. There are 2 Microsoft apps that help with this. They are not however free. Photos [URL]#activetab=pivot:overviewtab Videos [URL]    
Hello everyone, I don't know if this is the right place to ask this, but it is a rather odd subject, and Dell Community sounded logical. If anyone knows where else I can post this issue, I would really appreciate it if they were to tell me. Anyways, so here is my problem. Recently, I've sent lots of photos and videos from my iPhone, via my own email, to another one my own email, with the help Mail Drop, and then downloaded it on my PC and save it to my Google Drive.  Since I wanted to sent loads of photos in one email, I've first created a ZIP file (although not compressed) with an app called Bundler (on an iPhone). Then I sent those ZIP files to my own email (I later tried sending those same photos by their own (i.e., no ZIP file), but there was no difference). Then, when I downloaded it on my laptop, each ZIP file was saved as "File Type: 2021 File (2021)" even though that wasn't the name I put on it. And, it opens with Adobe Acrobat Reader (see photo below). As you know, Adobe Acrobat Reader cannot read photos and videos. [IMAGE] So essentially, I'm left with a lots of photos and videos that I cannot open. And when I clicked on "Change" (from the above photo), no other apps come up apart from Internet Explorer. Please can someone help me change the file format to the normal ones used in photos and videos. Thanks in advance!
Incorrect videos and photos file format.