mludtke, Let me see if I can help you out some.    Please follow these instructions below.. I want to put you in touch with our Customer Care Liaison. Please click on  Lorna's name here:  DELL-Lorna M.,   then click on Send A Private Message. In your message include the following. Please give her a day or two to get back to you. .Zb1
Dell has really gone downhill.  I purchased a Dell Latitude 10 and shortly after taking delivery it failed to boot.   I sent it in on Sept 6 and Dell acknowledged receipt.   The first status indicated it would likely be ready and shipped back on Sept 13.  So far so good.   On Friday, Sept 13 I got a call from Dell that I had not been returning the techs calls and Dell could not proceed with the repair until they heard from me.  I never got any calls from any tech.   I called Dell Customer Service and after 45 minutes and being transferred six times was finally put on hold by someone in Canada that only spoke French; then the call was disconnected.  I called back and asked for a supervisor and another 45 minutes they were able to send me to someone that could see the ticket, but it didn't say anything useful.  Basically it just said the repair is on hold. I tried to find out what the problem was or what information Dell wanted from me, but the person could not give me any information. I asked what I should do now and was put on hold; then disconnected.  I gave up for the day.   I got a voice mail on Monday, Sept 16 at 0830pm from Dell asking ME!! for a status on the repair and 'how is it going?' like I would know more than Dell.  I still have not received a call from any tech and no one at Dell seems to know what's going on.   I found my ticket online and it has even less information than I've been told.   Ticket open Sept 5; last update Sept 6, so apparently nothing has been done.  I'm beginning to think I'll never see the tablet again and wondering what recourse I have at this point.  
Very Poor Customer Service at Dell (Disappointing)