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My customer has a new (6 months or so old) Inspiron 16 7610 and his main complaint is that it gets so hot that he can't keep it on his lap after it runs for a short while (10 - 15 minutes). As a total coincidence I have another identical unit that I'm currently working on and I have verified that it also has the exact same problem. Normally I keep the units on my desk and thus wouldn't have noticed it but since he alerted me to the problem I've investigated and found it to be true. After it's been on awhile the bottom of the case becomes unbearably hot to the touch. His 2nd (and somewhat lesser) complaint is that the touchpad is so flaky that sometimes the "right-click" works as it should but other times it functions as the left-click. He's not a mouse user so that is not a viable solution at this point. I am experiencing this problem also with the current Inspiron 16 7610 touchpad as well but I will admit that when I have the Microsoft Bluetooth mouse connected it works as expected. However, the touchpad does seem to have some kind of problem which is consistent with what he explained to me. Both systems came with Windows 10 Pro and were immediately upgraded to Windows 11 Pro (as per the license agreement) and all current Windows updates have been applied on the respective computers. My client is a Pro Support customer and I can make his Service Tag available upon request. I'm loathe to believe that lightning can strike twice in the same place, particularly since I'm in possession of an identical unit with the identical same problems, neither of which I would've particularly noticed, since 1. I never would've held it on my lap while using it and 2. Since I always use a mouse and not the touchpad. What's the deal? Thanks and standing by.
Inspiron 16 7610, overheating, Touchpad problems, #2