Replying to mark TOTAL OF ALL PREVIOUS POSTS IN THIS DISCUSSION as the SOLUTION. But please continue to post any questions/comments.
Here at Dell Support for IDPA/PPDP we often get on a customer Zoom to try to fix a problem but are slowed down a lot because the customer does not have basic information about their system. It will speed Support greatly if you can have this information available before opening a Support case or joining a Zoom. It will also help you to be more comfortable and productive in your work with the system. Know the major IDPA/PPDP components and how to connect to the various consoles. This would include (for each component): Many customers keep a spreadsheet for this information. If you are not sure where to start or how to connect to the various components, you can start with the Application Configuration Manager (ACM) here- [URL] From the ACM dashboard you can click links to the GUI consoles and/or see IPs/names of all the components. You can download the Configuration PDF from the ACM dashboard (button in upper right corner) and use this as a reference. You can access the Product Guides here: [URL] (all versions except 2.7.x as of now) [URL]  (v. 2.7.0) For Security reasons I am not posting details here, but Support can provide you help with any user name and password issues.   Questions/comments welcome.   If you found this useful please give KUDOS to help others find the information also. thanks
Know your IDPA basics before you have issues