  We have checked that the order has shipped.DELL-Cares
Same happened to me, I ordered at 13/11/2019, before I ordered, I confirmed with the customer service says the order will arrive between 19 /11 - 22/11 but till today, 20/11, the order is still not shipped and all the customer services said they could do nothing about it and not sure why it's delayed.  I assumed Alienware is a high-end product and suppose to have better customer and delivery service, this is way out of disappointment. Still WAITING 
My order is complete but hasn't shipped, #9