Update = After completing troubleshooting, a DELL-Cares agent setup service.
Hello! Here I want to share my really bad experience with Dell. I mostly want to write about my experience in buying Inspiron 7506 2 in1 laptop. I bought my laptop in July with next day on-site repair service. After almost 3 months of working with the laptop, suddenly some of the keys in the keyboard stopped working, trying different ways to fixing did not help and I decided to call Dell support. After talking to someone in Dell support. An on-site repair was arranged for me to replace the keyboard. The next day some guy came to replace the keyboard. The unprofessional and irresponsible behaviour of the technician caused me many further problem. Firstly he asked if I can take the laptop in his car to replace the keyboard in his car because he did not want to pay for parking. After refusing to that, he came to the office and started replacing the keyboard. It was obvious he was not familiar with this kind of laptop at all and he was doing many things on intuition. After replacing the keyboards which needed opening all parts and re-assembling them. I started my laptop. it fan started working with it fans working very loudly for no reason and there were some overheat trips. I asked the technician for a check. He just told me that was the problem with the fan and i should just call Dell again. I really got mad at this irresponsible behaviour. After calling Dell again they arranged for a fan replacement which was a ridiculous solution. i asked for a new laptop e-assembling for which they suggested me to send my laptop to the repair depot and i was told it will be done in 5 to 7 working days . They received my laptop on October22th and since then I have been waiting for a response and the progress is stuck just because of the part backlog. I am a PhD student and i am really worried about my study. i just bought this laptop to use for my projects, and not only it did not help me I am wasting valuable time just for following up for repairing it. My supervisor also bought me a XPS 8940 and it had some problem and I was forced to ask for a replacement. I really feel awful choosing Dell and do not know what I should I do to have my laptop back with no problem.
Really Bad Experience with Dell