Hi VC Thank you for posting your comments on the Dell Community Forum Customer Care Board. Please allow me to apologize for any frustration or inconvenience you may have caused.  I may be able to assist you with this matter. Please reply to my email and provide the requested information so I may access your account records. Thanks,Lorna
Country of Order: Dell Canada online I placed order for an alienware 15 on Sep 05 On Sep 8 I received email informing me order held. I replied on same day for cancellation. Then found my credit card debited c$127.67. I tracked the order online & found that they prepared to ship the bundled backpack of the order seperately AFTER I informed of the cancellation of the order. Then debited me c$127.67. Staff asked me to dispute the amount with the credit card co. instead of refunding to me; which I obviously did not appreciate the least bit. But on Sep 13 I still received email of software activation reminder On Sep 18 I received email that the backpack was shipped I sent emails to the staff & dell canada customer support & received no replies On Sep 22 I received email for a dell epromotional card I tracked the order online & found that the backpack was shipped to British Columbia from Ontario on Sep 21 The reason the order was held in the first place was because I have given NO SHIPPING ADDRESS, as tracking clearly shows But the shipping was still made for no address two weeks after order cancelled I have cancelled the order, activated no software & received no merchandise nor service. The c$127.67 debit is unauthorized & I have diputed the amount with my credit card co This is complaint & demand that the harassment be stopped I have told the staff that I will not buy from dell canada again I am presently using dell products & would like to continue to do so though I'd have to buy elsewhere, including & not limited to dell u.s.. I'm presently watching out for the new alienware models (alienware 13/5 r3, 17 r4) & am still consider buying the recent pcie models; & a dell venue And that's just after I just bought an alienware & a dell monitor Computers are an ongoing spending Don't turn me away as if they keep this up I will stop buying dell & continue to complain & take actions V C
Won't cancel, won't refund, continues shipping attempts & harassment