Go here to the Microsoft update site for FREE support for failed updates or problems installing updates. You can use phone, chat or email. I've used phone and email several times for update problems and they've always been very prompt to respond, efficient and even persistent in getting the problem fixed. I was actually very impressed with Microsoft for the caliber of the tech support. :emotion-3: And best of all, it's totally free, even if you have an OEM (eg, Dell) version of Windows. Hope they can help you... Ron  
I have problems with one critical update with Windows. Every time I try to install it, it fails. Dell wants $129 just to troubleshoot it.    I have had a ton of problems with this new computer. I have purchased 4 or 5 computers from Dell and never had one this buggy. I installed windows 2. Replaced the hard drive, main pc card, video driver. I have spent hours and hours on the phone working on all of these issues. It really upsets me that I have to pay $129 to fix something that should have worked out of the box.   Do you have any ideas on how I could fix this myself? 
Can not install Windows critical update