Update = DELL-Cares agents offered a refurbished upgrade from the Inspiron 3593 to the Inspiron 7620.
I have been working with Dell Technical Support for 4 weeks to fix an overheating problem. They have tried to fix the computer over the phone and sent 3 technicians to attempt 3 different options, and my computer is still very broken. Dell Support has not responded to my emails and has consistently misinformed me. They say I will get an answer by a specific day and I receive no response. I have been waiting now for over a week just to be TOLD if I will get a replacement or refund. I have called multiple times and been lied to every time. I run a small business and all my business activity is based on a functional computer. I have expressed this on the phone to support and I have gotten nowhere. I have requested a full refund for my computer and the warranty and my requests have fallen upon deaf ears. I have asked for compensation for work I had to cancel, meetings I have delayed, and the stress this is causing me. I have lost a lot of money and peace of mind due to this and Dell has done NOTHING. I'm reaching out as nobody seems to be able to help. Does Dell have a formal complaint policy (besides leaving a review which I have done)? Is there a way to get any refund/compensation? Dell warranty, returns, compensation policies". DELL-Admin> 
Non-responsive technical support