Hey, so for me it was pretty strange but I received it today actually. Synchreon literally did not bother updating the tracking AT ALL until the laptop was already in the UK and I received an email yesterday morning saying that it would be delivered today. It was pretty lucky that I saw it, I use gmail and the email was in the Promotions tab so not even my main inbox - the email looks really sketchy lol. Anyway, once Synchreon has delivered the package to the UK, you can go to DHL tracking and put 39999 before your order number to receive more consistent updates on the delivery.  TL:DR check all your emails for a synchreon and you'll probably be fine
I ordered an Alienware laptop and it's said shipped since the 30th March (6 days ago now) and the track my order on syncreon still says my order has not been received at their warehouse?? Does this mean my laptop is still stranded in whatever country in Asia they decided to manufacture it in or is it actually on the way to the UK and not updated on their website Just a bit worried as so many people on the forums have had pretty bad experiences with their delivery service so I hope everything's alright. The order page says I'll get tracking info 24 hours after it ships so maybe it hasn't left their factory yet i guess. Haven't ordered from Dell before, anyone else know if this is pretty standard protocol and i just need to be patient here?
Syncreon order tracking