Hello,   It sounds like there maybe a update file already there.   re: FTP.  Are you on the same subnet as the array?   That connection error typically is caused by a firewall.  Either on the network or the PC you are running it from.  When you login with FTP, the data connection is done at a higher port number.  That's what is being blocked.   re: WinSCP has issues with EQL logins since it does not support S-FTP and the SCP shell call is not what WinSCP expects.    Try  PSCP from Putty.      You can also try the Dell Storage Update Manager.  (DSUM)    That is a Java applet that will help you update array firmware.  But I would first see if you can FTP to it and check for an existing upgrade kit file.   Regards,  Don     
Hi. I am trying to upgrade my second (of three) PS6500, but I am encountering errors. - when I tried to upload "kit_V9.1.8-R466123_363585727.tgz" through GUI, I got:  deleteUpdateKit request timed out - when I tried FTP, I got:  425 Can't build data connection: Operation timed out. - when I tried winscp, I got "Host is not communicating for more than 15 seconds" and suggest that I turn off "Optimize connection buffer size", which doesn't help. I've turned off the whole SAN and powered it back on, this didn't help either. Any thoughts/suggestions are greatly appreciated...
firmware upgrade to PS6500