While awaiting the transfer to occur, you may make your own OS restore DVD...All Dell systems sold with Windows include a program to create the operating system Recovery DVDs: * Dell Inspiron, Studio, and XPS systems use the DataSafe Local Backup as the PC Restore/Factory Image Restore option. Use that program to make your operating system Recovery DVDs. * Dell OptiPlex, Latitude, Vostro, and Precision use the Dell Backup and Recovery Manager as the PC Restore/Factory Image Restore option. Use that program to make your operating system Recovery DVDs. * Dell Alienware use the AlienRespawn as the PC Restore/Factory Image Restore option. Use that program to make your operating system Recovery DVDs.
I put in my info to transfer it from Best Buy to mu name and waited 2 weeks and still listed as Best Buy, so can order reinstall media.
Still not able to order media