November 22, 2020 = Service setup by DELL-Cares agent. Parts on backlog from the manufacturerNovember 25, 2020 = Part required still on backlog from the manufacturerNovember 29, 2020 = We are experiencing some backlog in terms of service engineer and parts availability. We are still assessing the situation on the ground and working with our partners to set up the service for you at the earliest. Currently, we are unable to provide exact details on when we can arrange the service for youDecember 11, 2020 = Service was completed
I called Dell for warranty support on my Dell G3 15 3500. It was agreed that they would send me a box to return my laptop back to Dell to have the motherboard replaced back in October 2020. They apparently lost the box in transit and neglected to automatically send a new one. After I followed up in the early part of November it was agreed again that I would get a new box to have my machine service. I was then informed that they can't send a box yet due to a 'technical issue' at the depot. It's been weeks since that last follow up and still no progress. Surely a company as global as Dell could have made this right by now via some kind of back-up plan. To not be able to use my computer for almost two months without the repair process even really starting is very sad. Speaking of sad, my daughter is sad that she can't get her projects done. This was an expensive laptop and the support on this issue has been abysmal. In the past, my experience working with Dell at various companies has been good. I hope this is just an anomaly or I will seriously reconsider ever buying again.
Very poor warranty support experience, Oct to Nov 2020