You will also need to request Restore Media since you are still under warranty.
Hello, I have a Latitude E5520 which has been hanging at srartup with a Startup Repair that is going on for ever. I run the ePSA diagnostics and got the Error Code 2000-0142 with validation 14116, which means the hard drive is not working properly and should be replaced. This part is covered by my warranty and eligible for an automated dispatch. So all I have to do is fill in my shipping info. BUT I don't have an OS CD. I see you provide online all the drivers etc., but I am worried how I would be restoring the system with the windows 7 OS without a CD, or a restore CD. Is the replacement hard drive equiped with the restore the OS option? Or it comes totaly blank? T.I.A.
Hard Drive replacement and OS restoration