Update = After verifying ownership and completing troubleshooting, a DELL agent setup a refurbished system exchange.
Aurora R8 - 2080ti, 16GB Alienware Memory, i9900k, Alienware Mobo and CPU Cooling I recieved my computer 2 years/9 months ago in June of 2019. I am currently on my third Motherboard and second power supply and soon to be second GPU. Over the course of the two years my issues have been with alienware drivers causing issues to my computer. Recently however I experienced weird graphic glitches where 1000 lines would pop up on my screen from pressing alt tab. I called technical support and they reimaged my computer, which failed to notify me that my Secondary Drive would need to be reformatted. I hadn’t had my issue resolved and my storage was completely messed up and not a single person in technical support could answer as to why space is still used up, but Steam cannot recognise my game and asks me to reinstall them.I sent it to a facility to have the GPU replaced, however it spent 9 days at their facility and nothing was fixed, it was only reimaged again and I did not know this because they did not update their status tool once in the entire time it was there. They basically erased all the work I did when I reimaged it the first time over the phone with technical support. They did not replace the GPU and sent it back with messed up storage again! I notified them of the storage issue and the issue with drivers causing issues to my games (tested games before installing drivers and after installing drivers) . They said they would replace my Primary and Secondary drive after that. Another technician is sent to my house and it ends up only my Primary drive is replaced. I am finally having my GPU replaced even though it passed all the test, and a dell technician told me a replacement of the GPU would fix my all my issues, I wish I was lying when a dell employee actually said that. It has been over a month now and I do not see my issue being resolved at all. It all started with Graphic issues and turned into so much more all from their support. I just wanted to share my experience with you guys and tell you that all they do is replace stuff. if you buy or have a product, make sure to get the warranty because I needed it a lot in my ownership.
Aurora R8, experience