The originally purchased Latitude 7490 had 16GB ram. Logically the replacement will also have 16GB ram. Note, you did get a free CPU upgrade. Original Latitude 7490 = 8th Gen Intel Core i7-8650U, 16GB ram Replacement Latitude 7490 = 11th Gen Intel Core i7-1165G7, 16GB ram
i have prosupport plus. originally shipped from Dell March 28, 2019. now I have received a quote for a system exchange under warranty. only now dell did not deliver the laptop as in the quote. I have already sent 10 emails. called dell for 6 hours in total and it is still not solved. I really don't understand why Dell is doing this. I've been without a laptop for 2 months now. who knows how i can solve this?
Latitude 7490, system exchange, complaint