Update: My replacement issue was sorted out. Thanks to technical support and exchange team (EMEA region), they were able to process and pull off my replacement outside the purchasing country. My situation got complicated when I communicated with Dell social media team and customer care NA/CA, I only contacted them because I was just asking for the status of my ongoing replacement. Dell customer care denied my replacement request and told me that it is not possible and the replacement should only take place in Canada, they even asked me to ship my system back to Canada. They also insisted that the replacement offered to me by tech support/exchange team is just a confusion. I should have just spoke with the technical support and exchange team (EMEA region) alone since I have already transferred my warranty to EMEA region. It could have been a different story instead, lessons learned. After all what happened, I’m still going to patronize Alienware and other Dell products. Their warranty support is superb and technical support is reliable compared to other laptop manufacturers. So far I'm happy with my replacement, my replacement system performance is very good. My Cinebench benchmark score is between 17,000 to 17,500, whereas my old system performance was 11,000 to 12,000. My thermal throttling and fan speed issue have been fixed. Hopefully, my new unit will not have issue in the future.
I have my Alienware X17 R2 since March and had my laptop repaired 3 times and every repair my systems get worst. My system replacement was approved but I waited for 3 weeks due to poor coordination with the tech supports and now I have been waiting for 2 weeks just to get my order placed, the exchange agent told me that they are having system issue with my service tag so he can't place my order. Below is the complete story about my experience with dell support and I payed thousand dollars for this machine and I don't think I deserve this. Someone from dell should review all my email and telephone conversation so that no one will ever have to go through what I have had experienced here. I contacted dell tech support on April 29th for the first time due to a bright dead pixel on my display. My LCD was replaced for the first time, but the replacement LCD had another dead pixel and yellowish and backlight bleeding on my screen, so I requested for another replacement, it took me 2 weeks and had to speak to 4 different agents, but no one is initiating the work order. Until one day I finally spoke the agent who is very helpful and initiated the work order. My displace was replaced for the second time but I was still not happy because my new display still had yellowish colour and backlight bleeding, I accepted the display and gave up. After my 2nd repair I discovered a new issue, my keyboard is not working sometimes when you turn on the laptop while unplugged to AC adapter but working fine when you use the lid to turn on the laptop. This keyboard issue happens in random occasions, and you need to turn on and off the laptop until they keyboard works. I reached out to tech support and after the call a 3rd work order to replace the motherboard was initiated without letting me know. At this rate I’m not confident if a motherboard replacement will fix the issue so I called tech support again and asked if unit replacement is possible, the agent told me he will send email to my case owner as he is the only one who can do the request. I called again and again but all the agent I had spoken said my case owner was not responding and they just send an email repeatedly. After few days the on-site technician came by to my house carrying the motherboard, but he was not carrying the element-31 thermal paste, so I refused the replacement and called tech support again. I told tech support the x17 r2 laptop comes with relement-31 so they should use the same thermal paste to replace my motherboard. I refused and held the motherboard replacement and requested a unit replacement instead, the tech support then email my case owner again to initiate the request. After a week of waiting my case owner still did not respond so I had no choice but to go with the motherboard replacement despite my ongoing concerns. The motherboard replacement was to no avail and not able to fix my keyboard issue. Now I'm having new issues with my new motherboard (e.g., fan spins so fast & CPU temp issues on idle, poor CPU performance, CPU temperature hits 100C randomly and fans are so loud even when performing basic task like, copying files, browsing, email, watch videos, etc.). I never had these issues with my original motherboard. Now I'm just going in circle without issues being fixed and I think my laptop is now in an unrepairable situation so I called tech support again and they finally suggested a system replacement but again the agent just sent an email to my case owner since he is the only one who can do the request. To summarize. I spoke to 10 different agents for 3 weeks but all of them were just repeatedly sending email to my case owner. Until one day I realized that my case owner is from social media platform whatsapp, I had a chat with him and told me that he cannot do the request from his side and the local tech support should open a new case and initiate the swap request. I phoned local tech support again and explained everything, but they still refused to the request the replacement from their side, I spoke to two agents, and they have the same excuse and just sent an email again to my case owner. During this time my patience had run out but I’m still trying to talk to tech support in a professional way, it seems they don’t want to do it from their side despite explaining to them what my case owner said. So, I tried calling local tech support and had spoken with another agent, he had a meeting with his manager and did the request from their side. This resolved my issue on the spot while in a call with them. On June 27th dell exchange team contacted me and accepted my replacement specs. I did a follow-up after 2 days and the exchange agent told me that they cannot place the order as they are having service tag and system issue. Until this day (12th July) they still cannot place my order and I have been waiting for 2 weeks just to get my replacement order placed.
I have been dealing w/ support for 2 months untill now my case being resolved 
is uncertain