Received on 19 Jan. The customer support when calling is friendly, including reschedules for delivery. Not knowing where the laptop is is very frustrating, just call customer support to know where it is exactly.
I ordered an XPS 15 for 3.2K USD on Nov 25 during Black Friday sale. The arrival was expected on Dec 20. The build was completed and "Shipped" on Dec 7, as claimed by the order. Never actually got any shipping label. Dec 20 came and went, asked Dell, got a robotic email saying delivery was delayed to Dec 31. Seen all those threads here, got worried, asked Dell again yesterday, got another auto email today saying delayed to Jan 14 2022. What, when Jan 14 arrives yall gonna delay for one year? Where is it? Yall ship to Antarctica? Where is the proof that the notebook was actually built? Dell hardware is good, and I needed it for my work. But the delays just made it quite difficult for me. If back order of parts are required, just be honest about it. Don't ask your sale representatives to lie and lie and lie. Where is the notebook? Is it even in production?
Delayed XPS 15