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I had the same experience today. First Dell purchase and I am extremely disappointed by the customer service. I call back and had different people hang up on me once I told them how upset I was. At one point a supervisor, who I complained to and his response was, "I am sorry to hear that, what can I help you with" Didn't even want the names of the reps I had spoken with. Absolutely no regard for customers. I am loathe to say that it is because of where they are located, but it does seem that there are cultural differences in regard to how to treat customers.
disappointed by the customer service