Good to hear you have came up a solution with Dell. For my case Dell cancelled my order two times and reissue a new order two times but the order is not yet in production for 5 days. I will ask for refund. Just checked my card, well received the refund. The case could closed finally.
We ordered a new workstation for our business because our older dell xps8700 died and we needed a replacement fast. So after working with the wonderful sales team, we decided on a build. Ordered it and paid for the fastest shipping. We ordered the workstation over a week ago. Any contact with Dell since then has been pointless as no one cares once the sale has been made. It was "shipped" 3 days ago and FedEx still doesn't have it in their system. This will be my 4th Dell and it is looking as though it may be our last. Customer service for Dell has taken a horrible turn, the people Dell subcontracts are incredibly rude and make you feel as though you are the problem. Think twice before ordering anything that you need in less than a month... these delays are starting to cause us to lose revenue. The promises made from the sales people were empty, they just want you to sign on the dotted line and then once they have your money you are at the back of the bus.
Dell shipping problems and delays