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My Dell Vostro has several issues within the first month of purchase.  Opened a case with Dell India Technical Support .  They called me to request if I can get laptop replaced by the CROMA store while they will put my case on HOLD.  Shockingly, they closed my case!!!!  I have issues with my laptop, neither CROMA replaces the laptop nor Dell repairs my laptop!!! 
Dell Indiia closed by service request without resolving