Update December 6, 2021 - The onsight service was completed.
I spent have now spent an entire day waiting for Dell service to arrive at my location. First, arrival was scheduled between 9 am and 6pm, and then technician was scheduled to arrive 5pm. Day is over (it is 6:20 PM). What is Dell's policy on this issue?
XPS 13 9310, onsite service no show