Peggy, You may first need to download the phones drivers into the computer. Click the link below for more information. Transfer Files via Bluetooth Between Phones & Windows 7 PCs
I have my Dell laptop Windows 7 paired with my Samsung Note 4 so I can send and receive photos & files. I can send to my phone but my phone for some reason no longer recognizes my PC. I have unpaired and paired many times, everything is updated. Any ideas out there on how this can be fixed.  I do have a Gateway Windows 8.1.....and I have no issues sending or receiving either from my phone or desktop....
Bluetooth Issues..