Issue promptly resolved by Dell, Appreciate their quick help. And hence they got my business for another laptop now delivered to me.
I am running in a nightmare after making a mistake of buying something online. On March 31 2020, due to need to work from home; I ordered a Dell laptop, received on April 6. I wasnt happy with it and hence called for return after spending full 1.5day on calls and hopping multiple departments, finally next day one rep on chat support gave me return label on April 7 and told me it needs to be returned within 5 days and as easter was approaching, I ensured that purolator picked it up by April 8 and April 13 it was delivered to Dell store. However I didnt saw any change/difference in website and raised a request on email to support asking when can i expect refund to be processed, the answer i got was 10-15business days and upto 31 days? Now this is appalling, my credit card will start charging me for this. After that just now before writing this post i logged into Dell account and I see one more order created on April 14 and it says Shipped on my address? Now i am really confused what this order is n why it shows everything in negative and why it shows my address for shipping? Whats going on. Also now i was seeing T&C for returns and it says you must have CRA number? No idea what it is, Dell rep on chat should have taken care of this, before providing me purolator label i hope. Any help appreciated. I am not expecting same product back, i am just expecting full refund.
Dell Returns issue, laptop already returned but Dell site showing one more order