Posting again so I can show this as solved. Hope this helps others who maybe facing the same issue 
I'm a reseller and, this had me stumped for a good minute and googling didn't get me anywhere even though it brought me here a few times. I was working on a Dell Latitude 7420 and was trying to use the Dell tool to restore the system [can be found on this link] That will give you the recovery tool. There is a extra step you need to do. Look on the bottom where it says "switch to advanced recovery" over on the right hand side you should be able to click "for another computer" put in the service tag for the computer you want to work on and follow those prompts. It will take much longer as its downloading the whole ISO onto the usb drive along with all the drivers. Then put it back into the laptop your working on and it will work just fine.  First post on here and I maybe posting more as I come across other issues
how to fix "we are unable to detect any disk that can be utilized for a cloud 
restore"