Hi K2quill, Since this is a new pc, call customer service and explain that the back up may be corrupted and you need a DVD or USB back up.
New Dell  owner, self employed tutoring. My business needs are simple: good backups and good advice and now anti-virus, basically that the computer works as advertized and reliably. I had an external hard drive but not the premium software, which I purchased.  So, I made the required backups with the entire system going to the partition.  I am going to purchase another external hard drive to make a comprehensive backup but I jarred the computer so I may have loss some files? I have little blue clock faces that say "Restore Dell Backup ..." on the majority of my files.  Does this mean I am protected or that I scratched the disk and perhaps need to restore or reinstall the OS / virus protection software and other stuff perhaps later if it acts funky. A Dell service technician did a through check-up, especially looking for any virus attacks since the adverts were so aggressive that I thought there may be one.  Mozilla? Or Windows?  How do these ads get through?  So, I am pleased with Dell.  And I am going to buy another external hard drive. A good PC man guessed that is means I am backed up but he is only as good as the DOCUMENTATION.  Regards, Kate 
Original Backup corrupted? Is it the retailer and/or Dell that doesn't sell the 
original software on a DVD or USB? AND WHERE IS ANY DOCUMENTATION!!!?!!?!!?