Thanks for trying to reach out, and sorry for not responding in time... I was busy troubleshooting your  SupportAssist tool. I was able to resolve my issue and rebuilt my PC by downloading the OS recovery application (instead of using the builtin BIOS version) and by building a recovery USB Key with it (good thing I had a 16GB laying around). BTW, I doubt my service tag would have help you, other than telling you if I was still under support or not (which I'm not). For anyone else having this BIOS SupportAssist issue, here's the link to the standalone application, with some guidelines: [URL]      
Running SupportAssist version 4.4.2.9869.  Ran all the possible updates on my PC, including the SupportAssist tool ([URL] ) and the latest plugin, but when trying to do a Could Restore, I get a message saying that a it detected a new version of this application that is available, and it's asking me to update to the latest version.... It will not let me run the OS recovery...  What can I do??? i need to restore my laptop to its original state. Thanks for the assistance
SupportAssist OS Recovery - Cloud Restore not working