[NAME], we have replied to your private message. Kindly check.    
I was supposed to be called between 9-10am CST yesterday (8/2) about an issue that had to be approved by management/escalation team. I was not called. I emailed for an explanation, and was met with a generic "we will be contacting you as scheduled" email, even though that time was yesterday. It has been over 2 weeks since my laptop has been working (able to boot) and it has even gone to the repair center and back. Please help!
Did not hear back as scheduled