Hi,I'm sorry to hear about this.I want to check this for you.Please direct message us the order number,  name of the registered owner and email ID. Also, share more details on what refund you are refering to? This will help us look into this case for you. Regards,Pamyaphi
I had purchased a dell laptop in November 2021 from icici credit card and i havent still got the refund processed and there is no way you can report this issue. 
Cashback not received after 6 MONTHS from order