this has been dealt with by the Dell team on this forum
Can a senior Dell representive please help. Going around in circles trying to resolve a payment issue.  On speaking with your colleague who took the money from me on card this morning and then called me back as he lost details on screen, called me back to take payment again. On checking with the bank their was already a pending Dell payment for this but Dell colleagues seem unable to see this on their system and insist on trying to take the money again. Really keen to get a resolution for this as concerned my Dell Outlet order will get cancelled.   PLASE HELP!  
Payment Issue Dell Order - Please Help!