Dell authorized my return as an exception case! So glad it worked out 
I have bought over 4 laptops for dell for my small business in the past 5 years but this time i bought alienware 15, and everyime i make laptop go to sleep it wakes up with blue screen.  I contacted a dell rep through chat and they said i have 2 more days to return via chat. And then when i called the number they provided they tell me its outside of return window! Also the laptop took 10 days to arrive from china, because of which my actual return window is not 30days?! I have been a loyal customer of dell but with such service i do believe its time for a switch.
Dell 30 day return policy is a joke! Extremely Upset with this.