What iDRAC FW is installed on the server. You can run below racadm commands to enable E-Mail alerts for all critical alerts. For this to work, you need to have iDRAC FW 1.50.50 or above installed on the server  racadm eventfilters set -c idrac.alert.system.critical -a none -n email racadm eventfilters set -c idrac.alert.storage.critical -a none -n email racadm eventfilters set -c idrac.alert.audit.critical -a none -n email racadm eventfilters set -c idrac.alert.Config.critical -a none -n email  Note : For some category you might get an error message saying "Few alert settings have failed". This is normal as E-Mail alert is not supported for all critical alerts.
Hi, I notice that on our R820's that email alerting is not switched on by default for all CRITICAL alerts. Seems to be a random selection as to which are enabled and those conditions which are not.  (Test email alerts are working OK btw) Thx, John Bradshaw
R820 email alerts