Hi [NAME]  welcome to this user to user discussion forum. Dell Support do not usually interact within community forums. Your only option is to contact Dell Order Support. If order time sensitive, click on [NAME]-Cares to send Private Message and request assistance.  
Hi Team, It is almost 4 weeks from the date of my order from Dell and exclusive show room, Singapore and I am totally confused that my order is not progressing after confirmation status. The weird thing is everybody complaints about the delay in order due to a shortage of one part. How is the one part shortage occurring to everyone. Even In that situation how come Dell haven't foresee this kind of demand. Facts apart, I was informed during my order that order would take 4 to 6 weeks. Initially I was bit hesitant and later I decided to go for it and placed the order by paying the money. It is a big money and yet I paid just because I believe Dell can fulfil the order as expected. Now it is almost 4 weeks and the laptop is not yet entered into production. I have mailed customer cate and got an usual mail like many people mentioned in forums - One part is shortage" and they can't mention a time. If any of your supplier says that kind of answer will you deal with them. I doubt it. The same way I request Dell to treat the customers in the same way. For the same configurations I have ordered in Dell there are a lot more options to buy in ready stock but I believe Dell is a step ahead in quality and support. And now I am clueless of what is happening with my order. I am not sure if I can share the order number here so I am not sharing it. At least from here somebody can help me out to move my order to production.
Alienware Order Delay