Hi mxcuk, Thank you for posting your inquiry on the Dell Community Forum Customer Care Board. I appreciate this opportunity to address your Digital download question. Although I am not technically inclined (this forum is for non-technical issues) I was able to find the following link that may be able to walk you through this process. www.dell.com/.../dell-digital-delivery. I trust this information is helpful,Lorna
I am trying to get the software I purchased with my new Dell downloaded (Adobe Photoshop elements). It was not installed on my PC when delivered and I contacted support. They advised installing Dell Digital Delivery to get it, however when I go to the support site and enter my service tag as advised, Dell Digital Delivery is not showing as an option. Help! I need Dell Digital Delivery to download my software but I cannot download or access the actual Dell Digital Delivery software itself! Email support unable to help and suggested I use telephone support, just tried to call them to find they are closed Sat/Sun (really!!!??)  Any ideas or suggestions on how I can install Dell Digital Delivery?
Dell Digital Delivery not installed and unable to download from support