Could also be a loose cable, so it might be a quick fix. I am sure they will fix it up for you.
Hi there, I just got my first alienware delivered last Friday, its a dark chassis R12. As soon as I powered it up, I noticed that the power button and ring LED lights aren't working, no lights, see the picture below. The system can be powered up and running fine so far except all lights off, I have spent my entire weekend try to get the FX lights on and no luck. What my attempts so far: I really hope its not the hardware issue and I only have the basic warranty for this one. Could somebody please share some insights, much appreciated!!!   [IMAGE]
Aurora R12, front panel power button and ring LED lights aren't working