Hi everyone, I just wanted to report some of my findings hopefully it might help the support team and those who see this in the future. There were two issues I mentioned in this thread whose root cause I seem to have found.Issue 1 : AWCC does not load and is constantly crashing -> This is caused by kaspersky anti virus. If you have kaspersky it will cause the AWCC service to not load. (As documented here) Issue 2: the laptop does not boot and cannot enter bios -> This happens when you shut down the device while the fan is set on performance mode. There will be a 50/50 chance that the computer will simply not boot. I am not sure, why , but maybe there are some issues with the power delivery on these motherboards, maybe the high current draw of the fans as they don't spin down causes the BIOS to go crazy. [I have had instances of the system suddenly shutting down a few minutes after turning it on when on battery and only being able to turn it back on when you connect it to mains power] -> If it happens the only remedy will be to hold the power button for 30 seconds until the CMOS resets, esentially pulling you out of performance mode.-> To stop this from happening never shut down your computer with the fan on any setting other than balanced.    Hope this will help someone. But it is surprising how weak / loaded the PSU of these models are.
Hey guys, I bought an m15r1 4-5 months ago (its a 2019 model i7 8750H , 2070 Max Q )A few months after I got it, I developed a curious issue. First time it happened my computer took a long time to boot and when it booted it did not detect my hard drive (the SSD was ok but the D drive was not there) a restart fixed this, I thought its just some loose cable or something, this never happened again. However, randomly it sometimes refuses to boot. when I turn the computer on, it gets stuck on the alienware screen. When I press F2, the loading bar for bios shows up but it doesn't get into BIOS. F12 for boot menu does not work either. If I turn it off and back on it doesn't get fixed, the only solution I have found is to hold the power button for 30 seconds until it flashes blue, after this it turns on like nothing happened. Both BIOS diagnostics and support assist diagnostics pass, also I have run HDD tests with seatools and they all pass I am running BIOS 2.6.0 Should I be worried ? My laptop is still under warranty, would it make sense to ask for a MOBO replacement ?
m15 R1, BIOS does not boot, cannot enter BIOS