Hi Lidan, Thanks for posting in the USA Care Forum. Unfortunately one of the problems with purchasing a product in the USA and exporting it outside the country is that it violates the terms of the purchase agreement. It does appear that they were able to set up service calls for you, however an exchange would eventually be sent to the original address in the USA, then would be your responsibility to have it shipped to your country.  The terms of the international warranty service can be found here. Hopefully this information is helpful. Regards,Robert
Hi, if anyone here may assist me, so this post is blessed.  I bought XPS 15 9 months ago for my wife from USA. Once I got it, i tried to turn it on and the computer just didn't turn on. after contacting dell in Israel, I was told that a tech guy will contact me and will come over my place to fix the computer. well, 3 of them came, 3 of them failed. I was told that I should get a new computer instead of what I bought and I have to call dell international for that.  I called dell international and I was told that I have an approval for a swap. (if anyone from dell will ever read this, this is the approval code: 130318212200, Service tag: <ADMIN NOTE: Service tag removed per privacy policy>) it's been over 8 months since I purchased my computer and still I haven't got the swap. I am stuck with a non working computer that is gathering dust and money I spent on a computer that just doesn't work...  My question to you guys is very simple, why dell refuse to provide service on their product? are they waiting for my warranty to expire ? anyone really care about such issues of customer or it's all about selling products and less caring about how the products really are after the costumer got it? Really hope this post will get to someone in dell international and someone will actually help me beside saying "I'm sorry, there is not much I can do for you, you'll have to wait for a long time"  May god bless you, hope you will never have the same experience I had with dell. Great products (if they work) - poor customer care. Best,  Lidan
Why Dell refuse to help me?