Hi Cyril, sorry for the poor experience. Can you please share the number you called so we can take corrective action? Also, the sales team you get in touch with will vary based on how you answer the phone prompts. For companies with under 10 employees, you will reach sales teams that are trained to sell basic switches. That might be why the rep could not answer your questions. We'd still like to look into this for you. Also, if you are still interested in purchasing, I'm going to send you a direct extension in a private message. Thanks, Amy
Hello, for those interested in buying new hardware: recently, we decided to buy a couple of new PowerConnect 5548P switchs from Dell. We're used to HP and wanted to try something else. Today, we called at the number specified on all your pages and here is the result: the first person had difficulties understanding what "PowerConnect" was and asked us to wait until we were transfered. Then, after some time, we got a new person who didn't know what a "switch" was and asked us if it was a printer or a laptop. Giving the model number didn't seem to help, she seemed lost and asked us to wait again. After another couple of minutes spent waiting, we hung up. We'll buy our hardware somewhere else, preferably where sellers know what a switch is. Regards,Cyril
It's a challenge to buy a DEll switch