[NAME] Thank you very much for your thoughtful post and kind words of encouragement. Of course the uptick in loyal customers is rewarding but moreso are the words of praise. :) I'm not always able to watch the forum as much as I'd like these days, but I wanted to addressed what you brought up here. Touchpad: Would you be able to open a service request with Dell support about the touchpad issues you're seeing? Docking: Up until now, we've never officially supported docks with Linux, including the DA200. Older port replicators (e.g. E-docks), which work at the electrical level, didn't require much if any driver work. USB 3.0 solutions using DisplayLink chips gained Linux support directly from DisplayLink after our persistence in making a business case on the behalf of our customers. USB Type C and Thunderbolt 3 have really required us to drive for more collaboration to prepare the ecosystem. In fact, we had Thunderbolt 3 Linux drivers when we did because we (Dell) pushed to make that happen. Docking support has become a large focus of our development effort lately. We believe that improving the hardware peripheral ecosystem is important to our Linux customers, and that's not just lip service. As I've mentioned on the DTC Project Sputnik forum before, we're actively working on supporting our WD15 and TB15/16 docks, both on the driver side and on the firmware update front. We're focusing on the desk docking solutions first, but we definitely are aware of our customers needing to use other peripherals like the DA200. We want as much as possible for our Type C docks to have the same level of functionality that they have on Windows. This type of work has uncovered many platform-side graphics driver bugs and deficiencies, which we're actively involved in getting hardware component vendors to address in their drivers. These are non-docking graphics bugs that become showstoppers for people needing to use docks. We require that our hardware partners deliver these driver patches upstream, and there's added benefit in that most of this work improves graphics drivers for all x86 Linux users. So yes, we and our Linux OS partners are paying attention to docking bugs. For the bug reports you mentioned, I've made sure to bring them to the attention of my team.
Hi, I’ve been a dell customer since October last year, and let me tell you I’m pretty happy with my XPS13 (ubuntu edition) and let me express my gratitude that a company like Dell is actively pursuing and pushing the linux desktop. This means a lot to the linux/ubuntu community and in my personal opinion you have „upped your karma“ ;) A company that offers a product line that (in theory) works great with a linux distribution is a wonderful idea. I intentionally said „in theory“ because there are a few things that are still to this day very very painful and would need to be looked at. One major advantage is that Linux is open-source and thus has a broad community that actively submits bug-reports and supplies patches for these. I’d even go as far as saying the average linux user is probably easier to work with in the sense of troubleshooting a problem. Two major bugs that would need to be looked at by Dell: How is this still a problem?  Little did I know that this adapter does not work on Ubuntu 16.04 …. After a bit of googling I found numerous bugreports saying that this adapter does not work on Linux (however ethernet and usb seem to work, but the video ports hdmi and vga are defunct). Thankfully in the bug reports they also supply a patch, but however that has not been released for 16.04 yet…. From the customer side, I’d really appreciate it if Dell sells a product (something as crucial as a video adapter because the Dell XPS13 has no additional ports due to its thinness) that this product also works on Ubuntu Linux. I don’t know if this is too much to ask for, but it’s troublesome to run into these problems over and over again. I was at a conference and wanted to do a presentation. If a colleague didn’t lend me his Apple USB-C adapter then I’d have been screwed. This Apple USB-C adapter worked out of the box. The bug reports and the patches are available at: [URL] [URL] [URL]                              this one has the patch!!  Any chance of Dell integrating this into any of the 16.04 updates or does this need to go upstream?!
known problems (touchpad and DA20 adapter)