Our technical support can help you but as the issue is complex we need to do privately opening a support ticket
Hi, we are currently trying to get one of 2 MD3860i units back in service. The devices were running without problems until shutdown. The data on the HDDs/SSDs was deleted, but we got the IPs and actually a password. We can connect to the device with the MDSM and it shows us that it is in recovery mode. - When we want to clear the recovery mode with "clear recovery mode" we get the error: Error 262 - Dbm database error. - If we want to adjust any config, the DSM asks for a password. Unfortunately the password we were given is not accepted. I built a cable for the serial console to reset the password here, but unfortunately that doesn't work either. I can navigate through the menu without any problems, but when I reset the password, either the controller crashes completely or an unknown error is reported. Here is the log of the crash: Service Interface Main Menu============================== 1)Display IP Configuration2)Change IP Configuration3)Reset Storage Array Administrator Password4)Display 7-segment LED codesQ)Quit Menu Enter Selection: 3 Are you sure that you want to reset the Storage Array Password ? (Y/N): Y06/14/23-13:15:14 (spriTask): PANIC: Unhandled C++ exception triggered terminate(). Stack Trace for spriTask:136c290 vxTaskEntry +44 : vkiTask1106ad0 vkiTask +b0 : _ZN4spri11SpriManager13spriTaskStartEv53d5a8c _ZN4spri11SpriManager13spriTaskStartEv+2c : _ZN4spri11SpriManager12spriTaskMainEv53dbffc _ZN4spri11SpriManager12spriTaskMainEv+3c : _ZN4spri11SpriManager7runSpriEv +453dbf58 _ZN4spri11SpriManager7runSpriEv+78 : _ZN4spri11SpriManager15spriMenuDisplayEv53d6cf0 _ZN4spri11SpriManager15spriMenuDisplayEv+90 : menuExecute11125e8 menuExecute +648 : spriMenuPwdReset53d792c spriMenuPwdReset +2c : _ZN4spri11SpriManager19pwdResetMenuHandlerEv53d7890 _ZN4spri11SpriManager19pwdResetMenuHandlerEv+90 : _ZN4spri11SpriManager20pwdResetNotificationEv53d6000 _ZN4spri11SpriManager20pwdResetNotificationEv+60 : _ZN6symrpc31PasswordButtonResetEventHandler25resetStorageArrayPasswordEv4c2f054 _ZN6symrpc31PasswordButtonResetEventHandler25resetStorageArrayPasswordEv+394 : _ZN3txn17MasterTransactionD0Ev53b9d40 _ZN3txn17MasterTransactionD0Ev+20 : _ZN3txn17MasterTransactionD1Ev53b9c5c _ZN3txn17MasterTransactionD1Ev+3c : _ZN3txn11Transaction5abortEPKv53c40f4 _ZN3txn11Transaction5abortEPKv+274 : __cxa_deleted_virtual1508e3c __cxa_pure_virtual +c : _ZN10__cxxabiv112__unexpectedEPFvvE1506168 _ZSt9terminatev +14 : _ZN10__cxxabiv111__terminateEPFvvE1506144 _ZN10__cxxabiv111__terminateEPFvvE+10 : _vkiCmnErr1103174 _vkiCmnErr +94 : vkiLogTask +1c01102f58 vkiLogTask +578 : psvJobAdd107e830 psvJobAdd +30 : msgQSend14c29ec msgQSend +35c : (current instruction)06/14/23-13:15:16 (spriTask): NOTE: IOP stops FPE on Invader -=<###>=- What else can I try here? To dispose of the devices would be really too bad... GreetsDaniel
Dell MD3860i reset/setup