Hi,Sometimes the problem is solved by the person who posted it... and than when its done ppl forget about the forum.So here it comes. I had a partition that had all the recovery files. But as mentioned before i couldn't restore to Factory stage. What I did was to COPY THE RECOVERY FILES from the recovery partition (there was a folder named Recovery) into the windows -> Recovery.. or whereever the folder is placed in your computer.. I had to look for it.  Bottom line is that i search in MY COMPUTER for the EXACT files that were in Recovery Folder on Recovery Partition and substitute them. (of course make a copy IN CASE). When I started computer again i could already CLICK THE FACTORY RECOVER ICON.. YES IT WAS SO SIMPLE.. and no DELL HELP MOVED IT FINGER...!!!Hope it works for u
Hi Everyone, I have a problem with recovering my laptop (Dell XPS 15). I have RECOVERY partition on my computer along with all the files .. all together 7gb including Factory.wim. While running the restoring process, as described million times on internet, I didn't find an option with "DATASAFE..." neighter "Restore to factory condition". I tried different ways but the bottom line is that the COMPUTER does not see the FACTORY.wim. I get the notification that the IMAGE file wasn't found. What could be the reason and how could I fix it. Thanks a lot for all the feedbacks. Damian
Recovery partition exist but RESTORING is not possible