The freezing is caused by the CPU entering a low powered state. This is what happens when C-States is enabled. The workaround is to disable C-States in the BIOS and keep the external AC adapter connected.
Hello, I have some issues with this laptop, but I think that the most important is that sometimes it freezes completely.When this happens there seems to be no error code displayed nor anything that can address me to why this is happening, no death blue screen, nor anything alike. So far I have identified 2 symptoms. 1)  I need to use unreal engine 4 on this laptop. Almost every action that I take inside unreal editor triggers an error saying “d3d device removed” which terminates unreal and is back to normality in a few seconds, however on aprox 20% of these crash events windows 11 freezes completely. 2) I work with photoshop and when I batch process some pictures, 50% of the time windows freezes completely, no mouse, no touchpad, no touch screen response whatsoever. I really like this laptop, therefore I’m not willing to change it, hence I wonder if someone may be able to help me, not just solve the problem but first identify if this is a problem of the BIOS, Nvidia RTX video card or Windows 11 itself. Aside of the above symptoms, I’ve detected that 90% of those freezing events are when Google Chrome is open with about 8 or 9 tabs. The specs for the laptop are as follows: DELL XPS 15 951011th Gen Intel Core) i7-11800H @ 2.30GHz 2.30 GHz16 Gb RAMDisplay: OLED 3.5KSSD: 1 TB nvme m.2NVIDIA Ge force RTX 3050 Ti with drivers updated until 02/06/2022Windows 11 Home updated until 02/06/2022 Best regards.
XPS 9510, Windows 11, freezes completely