Thanks, [NAME] .. my system is older than 2020 so My Alienware is incompatible.  I have managed to fix the problem by reinstalling both Alienware update and Support assist. I was only able to do it on the second attempt when I deleted all install references using the Revo uninstaller. Thank you 
I have been trying to check for more than a month for any update for my system (Alienware m15) through Alienware Update / Dell Support Assistant but I always get the error An upgrade is in progress for Alienware Update (4.5.0) and the System is busy for Dell Support Assist (v3.11.4.29).  Please advise how can I resolve this. Thank you  [IMAGE] [IMAGE]    
m15 R1, Alienware Update, SA not scanning for software updates