Hi Fragile1976, Welcome to the Community. This option is designed to work with Internet Explorer only. Please check if the webpage is prompting a  Add On or Pop Up and allow it for this site. If this does not fix Reset Internet explorer settings to default using this link: windows.microsoft.com/.../Reset-Internet-Explorer-settings-in-Internet-Explorer-9 Please let  me know if there are any issues with the system. I will be glad to help.
When I go to the dell web page that asks for a service tag, when I select "Automatically detect my Service Tag for me," and then click continue, nothing happens.  When I go to the same page in any other browser, it tells me I have to use Internet Explorer.  Any suggestions would be appreciated. [URL]
IE9 and Dell Service Tag Page