Please read the Dell USA hinge/hinge assembly policy. Per the Policy: If the laptop hinge or hinge assembly fails while inside the purchased warranty period;* If still under warranty, click the "Get help now" icon on the right side of the screen to start a live chat session* The Get help now agent will first verify the Service Tag purchased warranty and ownership. Then they will troubleshoot with you. They will investigate the issue to verify that the failure was not customer caused damage, abuse, misuse, or accidental damage. At our discretion, Dell may or may not replace the hinge and/or the hinge assembly, or any other plastics, depending on the findings of the investigative process* If the system is covered under the additional Accidental Damage Service, the hinges may be repaired 1 time per calendar year However, if the laptop hinge or hinge assembly fails outside of the purchased warranty period, or is a result of customer caused damage, then the customer will be required to pay for the repair and parts using our expired warranty service offering. The customer may also opt to purchase the necessary parts to replace the hinges themselves or have a local technician do the work.
I am getting broken hinge problem within 4 months of buying the laptop. On contacting dell customer care I am told it is not covered under basic warranty. It is clearly a quality issue. The packaging is very poor for screen so the plastic of screen is coming out near power button. If a product does not run for one year itself then what is use to sell it. They reject everybody with name of basic warranty coverage and then tell it is not a known problem. Does anybody faced similar situation?
Dell Inspiron 14 7415 Hinge problem