They had to replace the motherboard.
Hello, I recently took delivery of this laptop and while I'm not sure I'll install Windows 11, at the moment I wanted to confirm everything is in order for it. Turns out the TPM would prevent me from installing it. I went to the BIOS (InsydeH20) and set Firmware TPM to Enabled but this didn't help. When I go to the boot menu it confirms Boot Mode: UEFI, Secure Boot: On and fTPM is on. In the Device Manager I only see "AMD PSP 10.0 Device" when running TPM.MSC it confirms Compatible TPM cannot be found. Attached some images, any ideas?   [IMAGE][IMAGE][IMAGE][IMAGE]
m15 R5, TPM issue