Status update, the service was completed and the system is working correctly now. 
We got a computer for my child to take to college. She tells me that after the computer goes to sleep, it will no longer turn on.  She urgently needs to use her computer for school work, please advise.   We tried: She needs to use it for school work. Can anyone help, please? [IMAGE][IMAGE][IMAGE][IMAGE]  
m15 R6, will not turn on after sleep