I was able to initiate a chat before your website started experiencing problems again, and the rep got a quote which he put through and I gave that to a rep on the phone who was able to complete the order. I'm in the United States. It was the mid-tier XPS 8700, Dell UltraSharp 24" monitor, and some accessories. I'm glad your phone center for placing orders is in Texas -- it made it a lot easier and a lot less stressful to get the order done.
I tried for over 5 hours yesterday on 3 different browsers and 2 different computers to place an order and I was hit with problems at every turn. -My discounts kept fluctuating.-Wasn't able to apply a valid coupon.-Wasn't able to login to utilize my free 2 Day shipping. Kept getting "400 Error"-Wasn't able to use my Dell Preferred Account when I finally got through. Kept getting a "400 Error"-CLive chat only worked once, and I was disconnected. Further attemps at live chat were met with another "400 Error" Maybe it just wasn't meant to be? I haven't called because I want to ensure all of the valid discounts are applied. There's a valid $50 coupon with no fine print indicating that it has limited uses, but when I did the live chat the rep said that was the case and I couldn't use the coupon. What gives? I tried the process all over again just now and I'm having the exact same issues. I'm not sure what to do from here.
Nothing But Issues Trying to Place an Order