seems like they just forgot the label, are sending another box
I ordered an diagnostic service for my Alienware laptop. Received a box four days latter with nothing about shipping instruction or package instruction. I called for help and were told I should not worry, someone will contact me for shipping. I wait for another 24 hours yet no one tried to contact me and no one replied my message in service status page. Only receiving an email saying "we are waiting your system. Please use this box to ship us your system for diagnostics.". There are absolute no information anywhere about shipping, the status page is useless. All the Dell Q&A is saying I were suppose to receive some shipping instruction in the box.  In many other country, you can just bring you laptop somewhere and they can fix it in a day, or they might even find you at your home. In US, you have to pay 50 dollars for a 5~7 days "express service" and not even able to send the system out for 6 days. And you have to call for help with the service, talk with a robot with terrible voice identification first, talk with agents with terrible mic. lol.
USA Alienware, worst depot diagnostic service