Finally got a reply from the concerned staff honoring the initial quote. However would request DELL to take note and please do not take the customer for granted. 
One year ago I bought a Dell G5 5505 . I decided to extend the warranty for premium support and used the online option to get a quote well before the warranty was over. The response quote came in quite fast. However when I responded with an additional query regarding optional accidental damage coverage  there was absolutely no response. Later being fed up I sent in the filled in authorization letter with the previous quote ( well within the mentioned timeframe of 1 week). Again there was no response and eventually my warranty ran out. After this I raised a new service request and got an immediate response from the same consumer support person to send in some snaps proving the laptop is fine  & results on an eSPA test( with detailed steps on how to do this). This has led me to believe that DELL support has purposefully delayed the initial response. Also seeing how slow the response is( and sometimes total ignorance of questions) I need to rethink whether I should spend my had earned money here.  First Service request  number    : 1083138009 Second Service Request number: 1081873992  
No response from Dell Support regarding warrant extension