Try opening up port 843 outbound for the IP address of the workstation that has Unisphere loaded into its browser. The communication/redirection with EMC Online Support happens directly from the browser to emc.com and doesn't go through the VNXe or mgmt IP address.
Hi All,  just got my VNXe3300. I've connected both management ports on SPA and SPB to my lan and can connect to the web interface to configure items. If i try and click on any of the support items, or click the button to obtain licences then i get an alert box saying "Unable to connect to EMC Online Support. Please try again later. If the problem persists, contact your service provider".  The Box has been patch the SP3. I have put in my mail server address and i have managed to send a test email from the SAN to my inbox. I've also opened all ports on the firewall outbound from the management IP address.  I havent provisioned any storage yet or built any raid volumes, but would have thought i needed the licence on there first.  Any ideas?  Cheers  Andy
Unable to connect to EMC Online Support