VM MOR ID is needed as a unique identifier in VMware for the ScaleIO VMs (SVMs). vSphere client tries to get the VM MOR ID from the VC DB (multiple attempts). If it takes a long time for the VM to come up and for the VC DB to be updated, you may come across this problem. VC (and ESX) do not know the SVMs IP while they are down. Please check if the SVMs are up and if you can see in vSphere client their configured IPs.  Please send us the full logs. VC 5.5 Windows: Virgo logs: C:\ProgramData\VMware\vSphere Web Client\serviceability\logs Plugin logs and other files: C:\Windows\System32\config\systemprofile\AppData\Roaming\VMware\scaleio Plugin location C:\ProgramData\VMware\vSphere Web Client\vc-packages\vsphere-client-serenity  Linux: Virgo logs: /var/log/vmware/vsphere-client/ Plugin logs and other files: /opt/.vmware/scaleio Plugin location /var/lib/vmware/vsphere-client/vc-packages/vsphere-client-serenity/  VC 6.0  Windows: Virgo logs: C:\ProgramData\VMWare\vCenterServer\logs\vsphere-client\logs Plugin logs and other files: C:\Users\vspherewebclientsvc\AppData\Roaming\VMware\scaleio Plugin location C:\ProgramData\VMware\vCenterServer\cfg\vsphere-client\vc-packages\vsphere client-serenity  Linux: Virgo logs: /var/log/vmware/vsphere-client/logs Plugin logs and other files: /etc/vmware/vsphere-client/vc-packages/scaleio Plugin location:    /etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity
I am trying to setup ScaleIO 1.3.2 in my home lab for testing. I have a vCenter 5.5 virtual appliance and 3 ESXi 5.5 Hosts. I have successful installed the web plugin in vCenter and I have successfully gone through the install SDC on ESX process. I run into errors when I try to deploy ScaleIO enviroment through the vCenter plugin. I get the following error messages in the logs (read below). Also, as a side note these errors occur early in the process after only 3 of 39 tasks. I have also tried this process several times after two full reboots of the ESXi hosts and vCenter Server. Does anyone know what is causing these errors? Thank you for your help.  Aug 6, 2015 5:36:20 AM Host: 192.168.125.132 - STARTED: Deploy SVM [Mgmt IP: 192.168.125.73, data IP 1: 20.20.20.23, data IP 2: null, VM id: null, mgmt subnet mask: 255.255.255.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: 192.168.125.1, datastore: ESX2Store1, memory size: 1704] Aug 6, 2015 5:36:20 AM Host: 192.168.125.126 - STARTED: Deploy SVM [Mgmt IP: 192.168.125.72, data IP 1: 20.20.20.22, data IP 2: null, VM id: null, mgmt subnet mask: 255.255.255.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: 192.168.125.1, datastore: ESX1Store1, memory size: 1704] Aug 6, 2015 5:36:20 AM Host: 192.168.125.133 - STARTED: Deploy SVM [Mgmt IP: 192.168.125.74, data IP 1: 20.20.20.24, data IP 2: null, VM id: null, mgmt subnet mask: 255.255.255.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: 192.168.125.1, datastore: ESX3Store1, memory size: 1704] Aug 6, 2015 5:47:42 AM Host: 192.168.125.132 - FAILED (Error code: VMWARE_CANNOT_RETRIEVE_VM_MOR_ID, Error details: Retrieved VM is null) : Deploy SVM [Mgmt IP: 192.168.125.73, data IP 1: 20.20.20.23, data IP 2: null, VM id: null, mgmt subnet mask: 255.255.255.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: 192.168.125.1, datastore: ESX2Store1, memory size: 1704] Aug 6, 2015 5:47:45 AM Host: 192.168.125.126 - FAILED (Error code: VMWARE_CANNOT_RETRIEVE_VM_MOR_ID, Error details: Retrieved VM is null) : Deploy SVM [Mgmt IP: 192.168.125.72, data IP 1: 20.20.20.22, data IP 2: null, VM id: null, mgmt subnet mask: 255.255.255.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: 192.168.125.1, datastore: ESX1Store1, memory size: 1704] Aug 6, 2015 5:47:49 AM Host: 192.168.125.133 - FAILED (Error code: VMWARE_CANNOT_RETRIEVE_VM_MOR_ID, Error details: Retrieved VM is null) : Deploy SVM [Mgmt IP: 192.168.125.74, data IP 1: 20.20.20.24, data IP 2: null, VM id: null, mgmt subnet mask: 255.255.255.0, data subnet mask 1: 255.255.255.0, data subnet mask 2: null, default gateway: 192.168.125.1, datastore: ESX3Store1, memory size: 1704]
Deploy ScaleIO Environment Fails In VMware vCenter