Hello Travis, I first want to apologize for any inconvenience your facing with your system and the extended time it has taken to repair the unit.  From time to time Dell may run into issues were parts may run out of stock and there is not a viable substitute part available. This places us in a position of having to order the parts from our vendors and waiting for its arrival. Without knowing the specifics of your case this is likely what your running into.You won't see any changes on the depot status tool until either the unit is taken off of the part hold or other actions take place.  I actually work out of the repair center and I can check some internal tools to see if I might be able to get you a better eta on when the needed part is expected. If you would like me to check send me a direct message request with the Service Tag, Dispatch Number, and name the system is registered to. Do not post any personal information on the public domain. As a best practice especially when you might be without your systems for a number of days it is best to have a backup of your data separate from your system. Regards, 
Hello i have a alien ware m18x and have spent a lot of money on that laptop. i loved it from the start but not even a year into having it the mother board went out no problem my warranty covered it. well come 5-6 months later my warranty expired and bam the mother board went out again same problem as before. this happened during midterms for college so i called you guys up and a week later was able to pay and send my laptop off. now this is where i am getting very angry with dell. when i sent it off they told me 7-10 business  days well we are on day 20 now and nothing has been done with this laptop. lets start in order of all the stuff that has happened since you guys got my laptop.   1. i sent the laptop to you guys but it took 2 extra days for the depo to sign for it. 2. the depo started working on it then 5 secs later put a payment hold in saying that i did not pay the $430. this took about 3-4 days of me calling support and begging them to tell the depo that i did pay and even providing my payment numbers.  3.  have'd called agents back so many times to ask whats the hold up because the depo never updates the link they sent me in the email. agents tell me to wait and just check the link. 4. depo puts a parts hold that has taken over 2 weeks to just find that part. i still am being told that they still do not have a part in.  no one really seams to know whats going on as of now.  honestly i regret spending the insane amount of money i did on that laptop not only am i still waiting for some news as to when its going to be fixed but this delay has destroyed my college this semester. i have finals in 2 weeks i also have my compIT certification exam in 3 weeks all the stuff i need is on that laptop including all my papers. i am begging you guys just please get my laptop fixed or have someone who can actually speak English tell me what is really going on.   i honestly want to start seeking monetary value for the amount of hassle this has been. "there has been a lot more but as i am not the kind of person that insults people i did not post it. but lets just say that some phone calls where not very nice from dells side. 
still waiting for the out of warranty repair to fix my pc.