Hi futurestar84,  Thank you for posting your comments on the Dell Community Forum regarding the receipt of a refund. I may be able to look into this matter for you. Please reply to my email and provide the requested information, so I may access your account records.  Thanks,Lorna
Good Morning,       I have waited to post this in hopes of my refund problem would be able to resolve itself through the regular time frame from Dell.  The info: On 1/7/16 I placed an order for a Dell Inspirion laptop and received it on 1/19/2016. After using it for a few days, I noticed some screen issues and bleeding effects from the left & bottom edges that made use of the unit quite annoying. I called CS and received an RMA for refund on 2/6/16 and was told that it would be processed and returned to my original method of payment. (Credit Card) On 2/17/16, I contacted Dell CS and case specalist Hari P. spoke with me and assured me that the refund was being processed and that I should have it within the next 5-7 business days. On 2/25/16, I sent an E-mail to US Customer care about not having received the refund yet and requested an invoice to show that the refund was in process as I had not received any information on the refund yet. Neelima Yeruva replied and let me know the "tool" for doing this was down and she was unable to process the request. On 2/26/16, I was contacted by Sheila D’Silva: “I am happy to inform you the credit for $$$$ has been refunded, on 02/06/2016 . This amount should reflect on your credit card account the next couple of days, it will also reflect on your next billing cycle of your Credit Card account statement. I hope you are pleased with my services. As the credit is completed, am proceeding to close the service request." – (Edited out Order/Ref #’s and amounts) As of today 3/20/16, I have still yet to receive the refund from Dell and have had to pay my credit card interest as I had expected the amount to be refunded. I had thought that 6 weeks and 30 business days would have been enough to process the refund back. Would someone be able to look into this and let me know what I need to do or what is going on with this refund? I feel I have been very patient with this and are very unhappy with how long this had taken. I have all Order, Reference and emails and can forward them on accordingly.  Sincerely, SJC  3/25/16 CUSTOMER UPDATE: Hello Lorna,       Thank you for replying to my message! I am happy to say that yesterday I finally received my refund for the returned laptop. I'm unsure of who exactly expedited the process between a few calls to CS and the Dell Facebook page, but I am happy to see the refund go through. I attempted to update my original post with the good news so that everyone could see it, but it appears that the thread has been locked.       Thank you for listening to me and the others on the boards and doing what you can for us. I know this is likely to be a daunting task.  SC
Almost 2 Months & No Dell Refund, USA