Thanks for your valuable feedback. We heard you and resolved the issue with a hotfix.  SupportAssist pushed an update to address “unresponsive SupportAssist application issue (due to missing logo)”. This update happens silently in the background and doesn’t require any user interaction.  Please relaunch SupportAssist and ensure issue is resolved.   PS:  Please do not rename logo file any more, issue gets resolved with specified auto update. Thanks, Dell – Kumar
========================================================================== In the folder C:\Program Files\Dell\SupportAssistAgent\bin\Resources\  rename New-Dell-Logo-White-Small.png to  New-Dell-Logo-White.png (just remove the -Small from the end of the file name) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ THIS WORKS!! Found this solution here. Spread the word!
SupportAssist not responding (ver 2.2.1.23) - Solved