Dell Policy = Once past the first 30 days from the Dell invoice date, all system exchanges are refurbished.
 Code of Conduct policy which you agreed to when joining. DELL-Admin>  I wish I could figure out how to leave a review. The Touchpad does not work properly. MULTIPLE encounters with customer service. Firmware updates. Software updates. Replacement laptop. Same issues over and over. Now, while waiting for them to come to my house and replace the Touchpad (back ordered, unusable laptop for 2.5 months since purchase by that time) they emailed me an offer, send me a refurbished laptop. Really. That's the solution? I am a 25+ years Dell customer. Soon to be ex-customer.  . Read the reviews here and elsewhere. This is a consistent problem and Dell has offered no reasonable fix.
Inspiron 16 7610, Touchpad