    Moving this thread to the Customer Care Forum. Bev.
Recently, I have bought an Alienware Aurora R4 in Malaysia. I would say this is the worst service from Dell in Malaysia I have ever been through. I messaged Dell twice about some questions but I didn't get any responses from Dell after 3 working days. After I received my aurora, I was quite happy with the packaging. Unfortunately, I found out that there's a slight cut on the cable of the Tactx keyboard so I decided to give a call to Dell. The person who was on the line told me that I need to send some pictures of the damage so they could fix up the problem as soon as possible. After 1-2 working day, I didn't get any responses from Dell again so I called Dell once again and the person who was on the line told me that they just noticed the email that I have sent them and will call me back later once they confirmed with the supervisor. They did give me a call and I was told I need to wait for a week because they need to manufacture a new keyboard for my replacement. After a week or more, I didn't get any calls, any messages & emails, then I decided to call again today. Again, I was told that there's a slight delay delivery on the product and he/she will give me a call to about the current status. I didn't get any emails or any calls from Dell. And now, I decided to split out how unsatisfied I am with spending the   amount of money to pay such services and such products. Firstly, Dell was so bad in any contact services no matter in emails or phone calls. I didn't get any responses from emails nor phone calls. Secondly, If the consumers have bought so much money on a desktop, they should make sure everything works probably fine (sometimes is understandable). After I have been through so many things, I couldn't trust Dell anymore.  Final but not least, i have contacted you guys so many times why on the earth would you keep me waiting and didn't give me any responses of the current status and i need to keep calling to follow updates.I believed that I don't deserve this kind of treatment for spending such amount of money. I could just go for other products which would cost me lesser. Well, I believed that you guys have just lost a big customer. If I am allowed to return the products, I would just do it. thank you for letting me experienced such bad services. Totally disappointed and upset why would I choose Alienware in the first place.
Aurora R4, Malaysia, Bad Support