AkariK A Dell purchase ID number is not a guarantee that an order was generated. If you did not receive the second email with the Dell order number because of a credit  verification hold, then the purchase ID is invalid. Once the promotion ends, you cannot go back and get it if the order was not created. There is nothing Dell can do. The promotion is over. You must re-order looking for a different promotion. Z
I placed an order for a desktop a week ago. I never received an email confirming the order, nor was it ever shipped. I let it go because I was being patient, but after a week I called in to find out where it was. I was told that my order was on verification hold, and to call the verification department to do something or other. I tried that and was on hold for nearly an hour despite the so-called 10 minute wait time, and gave up for the next day. Today I managed to get to customer support, who couldn't even find my purchase ID (I have an email) and redirected me to customer care, where I spoke with [Admin Note: Dell employee named removed per TOU]. She told me that the computer I ordered didn't even exist (I saw it on the website, I ordered it, how can it not exist?) and that she could order me a more expensive one instead. I asked for some sort of expediting, or at least to match my original purchase price to honor the sale that I purchased it under, and she said she couldn't do that and sent me back to customer support because they handled that. When I was finally connected to customer support, someone named [Admin Note: Dell employee named removed per TOU], he said that it was against Dell policy to honor promotion price after the promotion had ended - despite me trying to order it during the promotion and again, having an email with a purchase ID that is IN THE SYSTEM. He had absolutely no idea about what computer I wanted, and generally was unhelpful. He then tried to send me back to customer care, at which point I gave up and hung up. This is an absolute  , and I'm completely  . I ordered this machine expecting to have it within a few days. Instead I'm a week in and I don't even have an order because of Dell's mistakes. I'm not even sure I want the computer from Dell anymore, but this is a mistake that needs to be brought to their attention.
Need to file a complaint with corporate