I would suggest reposting this in Customer Care forum here. This is a tech support forum and in CC there are moderators that can help and see that your concerns are passed to the correct people and depts.
Hi all, I have an Inspiron 14 7400 (2020 model). The original configuration was: 1165g7, 16GB 4267MHz, 512GB SSD, 14.5" QHD, and a 6 cell 78whr b[NAME]. After six failed dispatches (four parts shipments), Dell offered an exchange which I promptly agreed to take. After a few days of no exchanges being available, I spoke with the escalation rep. Abhishek N. I told him that I would accept a replacement device with a 15" display and FHD display as a compromise. I then asked which devices would be available for replacement and he said Inspiron devices only.   At this point I asked which device he thought he could offer to replace my device with that was the promised "equivalent/upgrade." He responded that he did not know of any such devices.   At this point my case was escalated to Advanced Resolution Services, as I refuse to have the device shipped to the depot given that Dell cannot source replacement parts for the device.    . What would you recommend?  
Six Failed Dispatches - Dell Cannot Provide an Equivalent Replacement?