[NAME] jo  On the TB16, I believe you do need a Dell laptop that is specifically supported by the TB16, which isn’t even all Dell systems. It would be Latitude, Precision, XPS, and maybe some Vostro systems. The reason is that on the TB16, a dock firmware update works a lot like a system BIOS update, i.e. it runs during system boot, so you need a system with firmware that supports performing a dock firmware update like that. I don’t know of a CMOS reset function for the TB16 and don’t recall reading about one in its user guide. Sorry!
Hi, (selected random location because nothing was appropriate) I'm trying to use a DOCK TB16 on my new fresh asus zenbook UX425E wich is thunderbolt 4 powered, but the only thing that works well is the battery charge when i plug the DOCK to the PC. My thunderbolt center of control app does not see anything when the dock is pluged, i haven't other thunderbolt device to test the port. All firmware of the pc are up to date. I've been installing all the DOCK TB16 drivers from this page [URL] everything has been installed properly expect the Dell Thunderbolt Dock TB16 Firmware Update Utility that i can't install latest or older version with the error output: "Unable to get system information".so i'm stuck right now and can't figure out what can i do to fix it.Thank you for paying attention to my problem.
Asus zenbook UX425E pc doesn't recognize dock TB16