Please do not worry. You can write to us anytime when you're free.  We've raised the concern with the DFS team. They should be intouch with you soon.
Hello, Have an issue with being verified for DFS/DPA. I applied on 06/07/20 and received a $3k limit. Plan was to buy at MS to take advantage of their 24 month 0% interest offer. I created my system, DPA account was already on my MS account so I ordered. Everything seemed fine. A but later I noticed emails from DFS Verification folks. No biggie is actually nice to see active security. Ummmm, not so much after all. Spoke with Cody (perhaps 7 of 436) over at DFS Verification. Worst fear was realized  - - mystery phone number was the issue. Yes indeed it was a phone number thing. This seems the worst of all as it's a catch-22 issue. You need access to that phone number to be verified but you have zero idea what the number is and exactly where it's coming from. My support person was a bit humorless which is never a way to do business with me. Still he was pleasant yet unfriendly...we all know he can't reveal the info or where it came from. I suggested that's unfair since it affords zero way to fix it with credit bureau. He did tell me DFS uses Experian for credit info. Oh, have only had one number in past decade give or take a bit. And obviously now way to access any old number to answer the phone when Cody attempted to call, he said twice. Back to "see definition of catch-22". OK, off I went right away after speaking with DFS/Cody. Called Experian first...they rep there was so friendly and became as confused as I was after she checked for numbers. They show ONE number as current. She did find a number from 2008 she removed from my Experian report. Usually takes 24-72hrs to update and propagate. She said DFS might need to re-pull the data but there is now officially ONE number on my report, Experian themselves made certain. Followed up speaking with TransUnion and Equifax which both confirmed my current phone is accurate and only number.  I need internal help from Dell as I'm not savvy with navigation of credit verification folks and potential alternative ways to verify my ID. I won't, OK I WILL note the incongruous nature of my credit being authorized with every bit of my confidential data yet some decade plus phone number will stop me dead? Perhaps the Vogons have taken over DFS for the past 20yrs? help? was terse and off putting but was focused on helping. The man has a tough job after all. He seemed to try and eventually listen
DFS Phone Verification wheel goes round and round.