Update December 23 = A DELL-Cares agent transferred the warranty to the replacement system and it is reflecting under the service tag number. A service was then setup.
I have been on the phone for over 2 hours with two different agents. I could hardly understand the second one.  And this is called premium support? I got a refurbished laptop to replace my original and no one carried the warranty info over?!  
Premium service, warranty transfer