Before you go further, read #8 in the Consumer Terms of Sale you agreed to when you made your purchase. [IMAGE]
This is in respect of Kolkata Authorised Centre at Central Avenue. Why not Dell shut them de-licence them. A company of repute must have a world class service center. We have sent one laptop for repairing to center. They have asked us for service charges, though the product was within warranty period. They told that the laptop is required to be reset, which we agreed. However, they have not asked about any data therein. On my asking what to do about data, they told us that data is required to be backed up by us only. Even after our request to get the data backed up (as there were a small quantity of data) at their end. Salesman there denied backing up. Is it possible in lockdown period to get everything back at home, to get it backed-up (offices are closed). It could have done easily at their end. They talked abruptly. On our reacting, they threatened us to make warranty void and also told us to do whatever you can. Post in facebook, instagram. Totally unexpected behaviour from a service personnel. I would request Dell to take stern action against such outlets and cease their licence in the common interest of general public.
Kolkata, worst service center