Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.   Resolution was to uninstall and reinstall SupportAssist.
The last couple of times I've attempted a Hardware Scan using SA (SupportAssist) it's never finished (I killed it after 7 hours or more). This is a relatively new machine XPS 8930 with a 2TB SSD, and another 2TB HDD. The first few scans ran normally, but now it seems stuck @ 55% complete. It is using CPU, so it's unclear whether I'm being impatient, or something's really wrong. I admittedly don't understand how the 10 minute estimate was arrived upon.  Anyone have any insight on whether this is a problem, or whether hardware scans are supposed to run this long? When I look at the log for the last hour is shows the following.  2020-10-13 15:11:57,748 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.SupportAssistHelper - Starting workflow periodic Configuration update2020-10-13 15:11:57,756 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.SupportAssistHelper - File not exits . Periodic Configuration stopped2020-10-13 15:11:57,757 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.SupportAssistWorkFlowTasksBase - UpdateExpiredNotification2020-10-13 15:11:57,779 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.SupportAssistWorkFlowTasksBase - UpdateExpiredNotification ID : 112020-10-13 15:11:57,783 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ConsumerSupportAssistProcessor - Retry warranty call2020-10-13 15:11:57,796 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ConsumerSupportAssistProcessor - Checking Auto launch DataMigration Home page as part of workflow2020-10-13 15:11:57,809 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ConsumerSupportAssistProcessor - Criteria not met for Auto launch of DataMigration Home page2020-10-13 15:11:58,116 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ProcessHeartBeat - Work flow for processing HeartBeat notification Ended2020-10-13 15:11:58,154 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ScheduledWorkflowTaskBase - BEGIN - Schedule Scan Workflow Task2020-10-13 15:11:58,163 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.DataAccessLayer.DataAccess - Get Schedule Scan details2020-10-13 15:11:58,178 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ScheduledWorkflowTaskBase - Schedule Period 0, Time 17 in weekly Schedule scan2020-10-13 15:11:58,182 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ScheduledWorkflowTaskBase - Schedule Period 23, Time 17 in monthly Schedule scan2020-10-13 15:11:58,187 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ScheduledWorkflowTaskBase - Schedule Period -1, Time 17 in weekly Schedule scan
XPS 8930, SA 10 minute scan runs for 7 hours?