Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.   December 15, 2020 = We have just checked the repair order and can see the part on backorder is the motherboard. We were checking and we can see the service is still in progress. Dell is currently experiencing unforeseen service delays that have caused delays in your repair. We are unable to provide an accurate estimate at this time.December 18, 2020 = Checking to see if the service was complete and if your computer is working again?
I placed a service call on November 6 for a laptop that no longer starts. It's a laptop that I bought this summer for my boy for school and since November 6, he can't use it. It looks like the part is backorder. I paid with my money to have a functional product and it will soon be a month that it is unusable and I have no idea when it will be ... Technical support all they can tell me is to wait, no way to talk to someone in order to find a solution ... I am very disappointed with DELL's support. If someone from customer care reads these lines, I would like my case to be processed one day because I am currently a DELL prisoner. O and i forgot to mention that this is the second support call for the same laptop ...
Inspiron 7391 2-in-1, unusable for almost a month