Sam, I changed the label using the label maker from [URL] and that reset the counter as the library now sees it as a new tape. It's still odd that I can't reset the counter but problem resolved. Nick
Hi All,   I've been trying to get my cleaning tape to reset. I replaced it a few weeks ago and didn't realize that Dell sent me the same label as the old one. Well now my 50 cycles are up and the unit needs a cleaning before the drives will continue to write again. I had someone at our DC pull the cleaning tape out, put the magazines back into the TL4000, wait for it to scan the media and then re-insert it back in. That didn't work. Dell suggested to me to run a factory reset which also didn't help. They are going to send a new tape but won't get here for 3-4 days. Is there anyone that can help me reset this counter? Thanks
TL4000 cleaning tape max cycles