There is support for many things but its not free. You need  Premium Support Plus There isn't really an upgrade path.  You should remove the old and install the new.  The Aulauncher downloads the packages and installs the agent. You must then register the machine after that. [URL] [URL]     [URL] PDF HTML  PDF HTML  Dell SupportAssist for PCs and tablets Deployment Guide PDF HTML  Dell SupportAssist OS Recovery Support Matrix PDF HTML  Dell SupportAssist for PCs and Tablets Release Notes PDF HTML  SupportAssist for PCs and Tablets Release Notes for Managing Business Systems PDF HTML  SupportAssist capabilities Description Dell Service entitlements Basic Premium Support ProSupport ProSupport Plus Premium Support Plus Schedule hardware and software scans You can schedule hardware and software scans depending on your preference. SupportAssist will perform the scans based on the schedule.      YES        YES        YES        YES        YES   Notify issues detected during a manually-initiated scan and self- dispatch parts1 If a Support Request is created for an issue, an alert is sent to you. If an issue is detected for in-warranty parts, you are prompted to confirm your shipping address to ship the replacement part.     YES           YES          YES          YES          YES     Clean files manually You can clear temporary, redundant, and other unwanted files from your system.    YES    YES    YES    YES    YES Tune system performance manually You can adjust the power settings, registry files, and memory allocations to fine-tune your system performance.    YES      YES      YES      YES      YES   Optimize network connectivity manually You can optimize network connectivity by adjusting the system settings to have an efficient and reliable network.    YES      YES      YES      YES      YES   Troubleshoot system issues You can search and fix issues by following the steps provided on the troubleshooting page.    YES    YES    YES    YES    YES Parts self-dispatch through automated system scans1 If an issue is detected for in-warranty parts, you are prompted to confirm your shipping address to ship the replacement part.     NO      YES      YES      YES      YES Automated Support Request creation1 If an issue is detected during an automated scan, a Support Request is automatically created and a Technical Support agent contacts you about the solution.      NO        YES        YES        YES        YES  
I am working on packaging and deploying Dell Support Assist, I have found all the technical documentation on the how and what to do. My questions are more around functionality vs. how to. I did not package and distribute our previous version we were on (1.2.6793.01), but I'm being tasked with updating the legacy version to a newer version and updating some of the settings in the package. So if I'm asking too much in one question I can post in several Community Posts, if needed. Here we go:  1.) In the new version, 1.7.0.57, is there an agent that needs to be deployed with the .msi? 2.) I found the script to verify that each client is registered and successfully communicating to the Dell mothership. Do I need to run this to verify that all of my clients are registered or is there a way to verify they have all come online once new package has been deployed? Script I'm referring to is:  InstallandRegistration.ps1 3.) Does the new version 1.7.0.57, allow you to configure the frequency of the hard/software scans that occur periodically like the older version did? Or to suppress driver updating through the application? 4.) I have noticed there is no application shortcut on the Start Menu programs list or a GUI interface to the new version, is that intended? If so, is the scan history no longer available for troubleshooting purposes? I look forward to any guidance on these questions that anyone can provide.
Questions on Dell Support Assist 1.7.0.57