If the Dell Factory Image does not display on this screen likely the Recovery Partition is corrupt. Personally I wouldn't trust self-burnt DVDs from older versions of Dell DataSafe/Dell Backup and Recovery. Its too risky and many report corrupt media likely due to issues burning the DVDs. The first thing to try is to uninstall all versions of Dell DataSafe and Dell Backup and Recovery from Uninstall or Change a Program. Press [Windows] and [ e ] and go to uninstall or change a program: [IMAGE] This will bring up a list of installed programs: [IMAGE] Double click any Dell DataSafe or Dell Backup and Recovery program to begin the uninstall. Repeat if there are multiple programs. Restart the computer. Then download the latest version of Dell Backup and Recovery from here: [URL] The latest version of Dell Backup and Recovery has many fixes and enhancements over previous versions and may be able to repair your recovery partition. The first thing you should try is to make a Recovery USB, I have an example video here: [URL] If you have issues with Spyware/Malware and want to ensure the  system is totally clean securely wipe it with DBAN before beginning Windows Reinstallation: [URL] You can then Restore factory settings from the Recovery USB as shown in one of the other videos. If Dell Backup and Recovery fails to fix the Recovery Partition and you cannot make a bootable USB then your only choice is to manually clean install with the Windows 7 Reinstallation DVD. I personally prefer this option as a Clean Installation always performs much better than the factory settings. I have provided full instructions here: [URL] Again if you issues with Spyware/Malware and want to ensure the  system is totally clean securely wipe it with DBAN before beginning Windows Reinstallation. If you are going through the effort of manual clean installation. I would advise taking the time to install a 256-512 GB Solid State Drive such as a Crucial M500/M550, see here for more details: [URL] If Windows 7 is installed on the SSD your system will have vastly superior performance. The XPS 8500/8700 have a mSATA port which can accommodate a mSATA SSD. In the case of the earlier XPS models such as the XPS 8100/8300 you will need to use a 2.5" SSD. The XPS will have multiple SATA connectors and hard drive bays so you can use your original hard drive which is likely larger in capacity for additional storage. Windows 7 in particular is described here: [URL] Although A Clean install of Windows will give you additional instructions regarding major OS updates, Driver Installation Order, Security Programs, Windows Update, Microsoft Office, Microsoft OneDrive, Windows Experience Index, Power Settings etc. After you have clean installed, be sure to install the latest version of Dell Backup and Recovery which will create a new "factory image" of the clean install. You can then make a recovery USB of this. You may see my testing for example: [URL]
I would like to restore my studio XPS to its factory settings. I followed the instructions located here, but I have the following problem:   After logging in, I do not get a 'Dell Factory Image Restore' option nor a 'Dell Factory Tools' option. I have two System Recovery Disks which I made, but I don't know how to use them. I also have the Windows 7 Reinstallation DVD and the Drivers and Utilities DVD which originally came with my laptop. My current configuration:   volume (no name given, just a blue bar) - OEM Partition,                                                          39 GB   volume (C:)                                            - Boot, Page File, Crash Dump, Primary Partition,     283 GB   volume RECOVERY                               - System, Active, Primary Partition,                            15 GB   volume (D:)                                             - Primary Partition                                                        4 GB Any assistance is greatly appreciated.
studio_XPS win 7 - trying to return to factory settings with the disks