Update: I finally got my rewards. I had to send a list of all my order numbers over the last year and a half along with my name, phone number, & email address associated with my rewards. This was after several messages back & forth. Not sure why they couldn’t look at my account & give me the proper rewards, but at least I finally got some. This should be automatic, as promised on the website. Dell really needs to resolve this issue. They never gave me a reason why this is happening & why I never received any. Again, after well over a year & a half of waiting, I DID finally get my rewards. If you are having the same issue, contact Dell. It’s not a fun process, but you will get them if u start complaining about it. Maybe they will fix whatever the issue is for the future. 
I have spent over $5,000 with Dell over the last 2 years with a promise of Dell Rewards with my purchase. I literally could have paid for this with one of my credit cards that gives cash back & instantly have my rewards cash. But I keep giving Dell the benefit of the doubt & using their financing thinking I’m gonna get rewards to use towards accessories. I have never received even one dime of rewards over the past 2 years from them. Nothing! I just bought a $4,000 desktop & have no speakers cause I’ve been waiting for my rewards to get them with. I have contacted customer service through email & got nothing back but silence. It has been well over the 30 day since it shipped to me, so if Dell responds to this with “Wait 30 days for your rewards”, I will lose my mind. It has been almost 2 years since I bought my $1500 laptop and I NEVER got rewards for that either. I spend a lot of money on tech, so losing me as a customer is just dumb. But I will absolutely go somewhere else for my tech purchases if something doesn’t get done. I also did not get my free expedited shipping on my last computer purchase, so the rep gave me a $95 credit, which I also haven’t gotten credited to my account. This is horrible customer service. I have rewards through many different credit companies and I have NEVER had to fight for them like this OR even wait 30 days. Their are their quickly and easily without me even having to think about it. It’s not that hard. You are a computer company, & you can’t make a rewards program work on computers? You may have just lost a customer if this doesn’t get fixed. I have this awesome computer set up with NO sound cause I can’t get any rewards. Rewards I was PROMISED by Dell… over & over again. Getting nothing. I would have responded to another thread on this. But Dell pinned it as solved & not allowing any new replies. It is NOT solved if it’s still happening & waiting 30 days is definitely NOT the solution!!I also have to add that the rewards page online is not working anymore. I tried to login today to see if MAYBE my rewards would finally show up, but I can’t get the page to load. It just freaks out & keeps trying to reload, but never does. I’m assuming the servers are down or something, idk, but I can’t even go look to see if their there anymore because the page won’t load when I click on “Login to see your rewards”. 
Tired of not getting any rewards!