Update = After completing troubleshooting, a DELL-Cares agent setup a "like for like" system exchange received on December 26, 2021.
Hi  I received my original order on 29oct 2021, reported a loose trackpad and clicking problem on Nov 6th, 2021. Have been in dell customer service contact since. Confirmed my replacement device over ten days ago. I have been calling and contacting via email almost daily. But no response from either. Plz, help as I have to travel outside Canada soon. Thanks 
Dell support taking too long