Update = After completing troubleshooting, a DELL-Cares agent setup service.
Hi there, I recently bought an XPS 15 9510 and the touchpad was faulty when it arrived. I requested a return and got an email from Dell customer support offering to fix it rather than return the laptop. This sounds like an easier and faster option so I would like to accept it. However, for some reason when i try to access online chat it says my product is out of warranty and seeing as it is the weekend the phone lines are closed.  How can I access web chat to sort out a technician - I need this laptop for work on monday. Thanks, John
XPS 15 9510 Touchpad Issues Out of Box