Thank you! We have received the required details. Unfortunately, due to the current global situation, there is a delay due to part and technician availability. Currently, we are unable to provide exact details on when we can arrange the service for you, but rest assured our service teams are working on this as a top priority. We will keep you updated on the status once discussed with the team and advise you further. We see that the system replacement has been approved. Our Order processing team has reached out to via email regarding the same. Request you to continue working with them on this.
Hi, I purchased a new laptop for my wife (she is a teacher and gives online classes) on 13th July 2020. Within less than two months the laptop stopped working. On 7th September 2020, I raised a complaint (Case No: ) regarding this and on 15th September 2020 (after 8 days), a Dell Tech engineer visited with EDP Cable and LCD and tried to repair the laptop without any success. It was informed by him that the ‘motherboard’ of the laptop is faulty.  The second Dell Tech engineer visited on 28.09.2020 (after 21 days of complaint) with a new ‘motherboard’ and few other parts. He too replaced the parts with no success again. My laptop is still not working. I came to know that the second engineer requested Dell tech to send the same parts again.    I am based in the Delhi-NCR region (Capital of India), and Dell Tech is not able to resolve the issues in more than a month. I am sorry to face this horribly pathetic service of Dell Tech. I contacted Dell India on Twitter also but they also failed to provide any solution. Please Help.
Latitude 3400, Dell could not provide solution in more than a month