Hi premiersc, Thanks for posting your comments on the Dell Community forum Customer Care Board and bringing the returned credit delay to our attention. I may be able to assist you in this matter. Please reply to my email and provide the requested information so I may access your account records. Thanks,Lorna
I have been a long time Dell customer; and my first XPS laptop died about two months ago.  So, I purchased two new Dell laptops (one for me [XPS]...one for my kids [Inspirion]). Inspirion worked great, the XPS had multiple issues.  I went through significant hassle with the repair, and it eventually not being fixed, I had to return it.  Due to the issues and the fact that I had to buy a third XPS immediately (I needed it asap and have no issues with this one), the reps stated that my refund ($2,649) would be "expedited" and processed immediately to be no more than fifteen days from when they get the return.  They received my returned product and it is now weeks past the stated 15 days.  In addition, every time I speak to a Dell Rep, they tell me that it has never been approved or processed, but they have now gotten it approved and processed and should be refunded in my account within two business days.  So far, four reps have told me that over the past two weeks and still no refund. Please look into the matter for me.  I bought three laptops in just a few weeks of each other, and I really need this refund. Thanks TB
Delayed Refund Dispite Claim of Expediting and Approval