Update = After verifying ownership and completing troubleshooting, a DELL agent setup service.
Same issue with 3511, exactly the same. The laptop is now in Houston Tx for "fixing" but the backorder issue has halted my fix also. The last word on the site is Jan 22, "Your system is currently being repaired. This includes the Dell repair technician repairing, testing, and replacing any necessary parts." There has been no further updates but the time to return, fixed, has moved from Feb 1 to Feb 10. They first said no warranty coverage, but apparently this known issue has helped Dell decide to try to complete the repairs when the parts are acquired.
Inspiron 3511 hinge issue and bezel came out, #2