Update January 4, 2021 = The system had been serviced and shipped back to you via FedEX.
I hope dell support can respond to this. I have my raised a report on hardware issue of my dell laptop on Oct 30th. We are close to Dec 30th in another few weeks. My laptop is still not returned to me. No calls, no emails. I have called dell support for almost 30 days since last 1 month and every time you get a response that say "we are escalating the issue". I'm tired. During this pandemic, my both kids classes are having remote classes and its difficult for them to manage in mobile/ipad. Can anyone really/honestly/genuinely from dell support guarantee that I can get back my laptop before Christmas. It is okay if you guys cant repair it. I will fix it myself. A OS re-install will fix the issue.   SERVICE REQUEST#  Created: Oct 30 , 2020 (49 days ago)   
Support request takes more than 3 months