Sounds like bad factory settings. I would advise uninstalling KB2871389 and reinstalling it manually. Also uninstall McAfee and then retry the update. [URL] I would also recommend requesting a Windows 8 Reinstallation DVD from Dell. [URL] I personally prefer clean installation and certainly having a means to clean install would be beneficial for you if you are having these issues with the factory settings. For instructions in how to clean install see Windows Reinstallation Guide/A Clean install of Windows 8.1: [URL] Unfortunately the combination of Microsoft's policies (blocking Windows 8.1 media from accepting Windows 8.0 product keys) and Dell not shipping systems with Windows 8.1 is problematic for the end user. Dell will hence only be able to ship you Windows 8.0 Reinstallation media. If you can get your hands on Windows 8.1 media then you can clean install with it using the following arounds: [URL] Note if you request installation media request the DVD and not the USB as the DVD may contain additional Dell drivers which may cause similar problems to the factory settings.
Hello. I have a new XPS8700.  I have been unable to download the Windows 8.1 upgrade from the MS Store.  My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store.  I can also download updates to other aps. My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access.  Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt.  I even created a second account and did the same thing.  Within the User Summary screen within control panel, both USers show "administrator".  Yet I still cannot get access I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator The actual "administrator" user cannot do anything within the App Store.  That appears to be what is supposed to happen. Does anyone have any advice? Very frustrating to say the least
Cannot get Administrator access to download Windows 8.1 upgrade