Relative to my postings, The Dell Social Media Team followed up to my posts and was very thorough and stayed on the problem. It was completed to my complete satisfaction. I was a difficult client because I had given up on the situation … they persisted though., If you have a problem and your first outcome with Chat Help was unsatisfactory, post here 
Does the the “Dell USA hinge/hinge assembly policy” cover laptops with "Basic" warranty ? The policy sounds as if a unit is within the purchase date of 24 JAN 2022  and Expiration date 28 JAN 2023, it should be covered if the investigation found "that the failure was not customer caused damage, abuse, misuse, or accidental damage."  Or, does the term " purchased warranty period" used in the policy mean that a higher level of warranty coverage needed to be purchased when the unit was purchased? The latter is how "Warranty Support" interprets the policy. The following is text from Chat: Alex L (3/17/2022, 7:39:11 PM): Checking on the warranty of the system it does not have a complete care warranty to cover damages/accidental damages. As the issue is HW related and not covered in the existing warranty. To help you purchase the Depot service with required parts  and labor cost.  David (3/17/2022, 7:41:07 PM): There was no accidental damage. I open the laptop and the left hinge malfunctioned  Alex L (3/17/2022, 7:41:36 PM): Yes, it could be but still it is physical damage Warranty is now a moot point, I decided to continue to use the computer and the hinges are now really damaged ( have to support the display). The laptop was inexpensive and I will replace it in the fall when I start to travel again. I have used Dell’s for many years, my last one was 9 yrs old with no hinge problems. This Dell is certainly not as rugged as the old one. Now researching for a laptop with strong hinges LOL. Hopefully, this will help someone else with warranty!
Hinge warranty