I had a real technician, he came, replaced the motherboard, ran diagnostics and updates. All works fine so far... It was a pleasure talking to a tech face to face, watching him doing repairs.
I purchased a refurbished XPS13 on 4th of January 2022. It arrived quickly, I had it on 8th of Jan, only it broke on the first day. I only browsed for about 15 min using Microsoft Edge - and there was a crackling noise, screen went black, the laptop got very hot. I found no phone numbers or email addresses where I could contact Customer Service on my issue, but got to talk to them on Whats App. They initiated a service request for me saying that a technician will come and repair my laptop at my place. Never heard from them again, but finally found the service page on Dell site, found my case. It said that the replacement part will arrive somewhere in February - that's almost a month. I went to Whats App again, again after a lot of questions they said that they can do a replacement laptop and that I should wait for updates. I could not get from them which way the updates will come, and rightly so as no updates came at all. I can only find some information on the Support Service page, but there is not much there. On that service page I can see now that the part will ship in 2050, I am not joking. [IMAGE] Another astounding feature on that page is the Activity Center section, this is how it looks: [IMAGE] This is a mystery wrapped in enigma, we can see that somebody did something but what has been done remains a secret. So in short Dell took my money, sold me a dud and is not providing me with any answers now.
Dell Australia shocking Customer Service case