Hi, I actually received the server! Fantastic news, but I feel that if I hadn't posted here and had a customer representative reach out, I could have been waiting for longer than expected.   Thank you to yourself, and to Dell for the involvement!
Hi, I made a purchase four days ago, and the estimated ship date was the next day. It's now 2 days late, and there are no updates on the order. On the same day that I purchased the server, I created a Support Request, and haven't received a response back. I did receive a random email saying that a Support Request was closed, but the numbers didn't match. The Support Request I made was in relation to expediting the shipping, to see if I can pay extra. NO ONE HAS REACHED OUT! I decided to give Dell a call. The first customer service representation makes me wait for 5 minutes, and literally just hangs up on me. WHAT?! I don't expect this from Dell. I attempt to call back at least 5 times, and let me tell you, Dell has the worst voice support system in the world. Speaking slowly, over-pronouncing all the vowels and consonants for the automated system to understand you, slowly uttering each number in the order number did not work. I had to repeat "Customer Representative" three times in a row to bypass the question process to get to someone on the phone. When I did get to someone,  they were trying to be helpful, but all they could give me were other phone numbers. No one seems to know anything! PLEASE HELP! Can someone at Dell PLEASE HELP?! I like Dell. I own Dell computers, and I just purchased a separate server. Had I known that this would happen I WOULD HAVE NEVER PLACED THE ORDER. PLEASE HELP. Thank you!
Worst customer support ever, can't believe it!