Right so if you call into support they can open a ticket and review.  The number is 800-945-3355 .  If you are in a region outside North America, the support.dell.com website should provide the regional numbers. Thanks again, Rob
Hi there, I have upgraded to OME 1.3 from 1.2, and can no longer log in - It just hangs on the splash screen. Install log + splash screen error is below. Can you see where it went wrong? 2014-03-26 10:19:55 AM"C:\Program Files\Dell\SysMgt\Essentials\bin\WebInstall\InstallUtil.exe" -DatabaseOptions 32 -i -WebsitePath "C:\Program Files\Dell\SysMgt\Essentials\WWWRoot\Essentials" -WebsitePort "2607" Program.RunInstall(...) Website unzip started... Website un-install started... UpdateRegistration(True)Website un-install completed. OmeDAService.Uninstall()Process Killed: Dell.ManagementEssentials.Service.DAServiceProcess Killed: Dell.ManagementEssentials.Service.DAServiceProcess Killed: Dell.ManagementEssentials.Service.DAServiceService exe file not found: C:\Program Files\Dell\SysMgt\Essentials\Services\DAService\Dell.ManagementEssentials.Service.DAService.exe OmeHostService.Uninstall() OmeHostService.Uninstall() - Complete Removing the CLI DLL file... Removing the CLI DLL file completed. Database.Install(...) Database.UnzipDataScripts() - C:\Users\terenceadmin\AppData\Local\Temp\OMEssentials 2014-03-26 10.20.04 - DatabaseAdd.sql - UpgradeOMEssentials, 1.0.0.30.sql - UpgradeOMEssentials, 1.0.1.1253.sql - UpgradeOMEssentials, 1.1.0.6063.sql - UpgradeOMEssentials, 1.2.0.1160.sql LoadSqlLogin()Opening a SQL Server connection to validate.Running a simple TSQL verification. Server Name: (local)\SQLEXPRESSOMEDatabase Name: OMEssentialsScript: SQL Login: Yes RemoveWindowsGroups(...) LoadApplicationGuid(...)Adding the application Guid to the database.Website unzip complete. Website install started... UpdateSiteRedirection() UpdateSiteRedirection() Complete - Changes Saved UpdateVirtualDirectories() UpdateAuthentication() DisableAuthenticationSection(..., OpenManage Essentials/Web, system.webServer/security/authentication/anonymousAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Web, system.webServer/security/authentication/basicAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Web, system.webServer/security/authentication/clientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Web, system.webServer/security/authentication/digestAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Web, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Service, system.webServer/security/authentication/anonymousAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Service, system.webServer/security/authentication/basicAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Service, system.webServer/security/authentication/clientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Service, system.webServer/security/authentication/digestAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Service, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/FileAccess, system.webServer/security/authentication/anonymousAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/FileAccess, system.webServer/security/authentication/basicAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/FileAccess, system.webServer/security/authentication/clientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/FileAccess, system.webServer/security/authentication/digestAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/FileAccess, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Help, system.webServer/security/authentication/anonymousAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Help, system.webServer/security/authentication/basicAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Help, system.webServer/security/authentication/clientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Help, system.webServer/security/authentication/digestAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/Help, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/WebServices, system.webServer/security/authentication/anonymousAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/WebServices, system.webServer/security/authentication/basicAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/WebServices, system.webServer/security/authentication/clientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/WebServices, system.webServer/security/authentication/digestAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/WebServices, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/WebMap, system.webServer/security/authentication/anonymousAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/WebMap, system.webServer/security/authentication/basicAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/WebMap, system.webServer/security/authentication/clientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/WebMap, system.webServer/security/authentication/digestAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/WebMap, system.webServer/security/authentication/iisClientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/api, system.webServer/security/authentication/anonymousAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/api, system.webServer/security/authentication/basicAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/api, system.webServer/security/authentication/clientCertificateMappingAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/api, system.webServer/security/authentication/digestAuthentication)DisableAuthenticationSection(..., OpenManage Essentials/api, system.webServer/security/authentication/iisClientCertificateMappingAuthentication) UpdateRegistration(False) Website install completed. Program.UnzipFile(...)File: C:\Program Files\Dell\SysMgt\Essentials\bin\WebInstall\Services.zip OmeDAService.Install() OmeDAService.Install() - Complete OmeHostService.Install() OmeHostService.Install() - Complete Program.UnzipFile(...)File: C:\Program Files\Dell\SysMgt\Essentials\bin\WebInstall\Tools.zip EventLogs.Install() EventLogs.UninstallLogSources(...) EventLogs.UninstallLogSources(...) - Complete EventLogs.UninstallLogSources(...) EventLogs.UninstallLogSources(...) - Complete EventLogs.Install() - Complete 2014-03-26 10:20:21 AM"C:\Program Files\Dell\SysMgt\Essentials\bin\WebInstall\InstallUtil.exe" -i Patches Program.RunInstall(...) Database.ApplyPatch() The database in not compatible with patch version 1.2.0.1160 No database patches were applied. And here are the errors from the splash screen itself.
OME - Cannot log in after upgrade to 1.3.