Thank you! We have received the required details. We will work the issue. You may also receive assistance or suggestions from the community members. Battery Warranty Support Swollen Battery Information and Guidance Update October 12 = Our records indicate the service has been completed.
My 1 1/2 year old Latitude 7490 battery is swollen and causing heat up. I have sent the photos to Dell. You can see how the expansion of the Dell battery was so powerful it actually ripped the bottom cover right out of the frame of the Latitude 7490. I was very disappointed with the service from Dell. It seems like your treat the swollen battery case as a common issue. I have been waiting for your onsite technician to arrange to fix it, but in the end is nothing! It seems like you don't care and treat customer safety is not important at all. Calling support service is nothing can do also. Very disappointed!
Latitude 7490, swollen battery