If you actually read my message, you will realize I have ALREADY resolved my problem. Because after i called Dell for the 13 th time, i  got a customer agent who have the insight and understanding to email me the return label. The fact you have been sending me 4 private messages highlight the useless of customer service-because your team DOES NOT read or understand the message.    
On Feb 5th,  I opened the laptop box to use my brand new Inspiron, 14 5410 that I had purchased directly from Dell’s website. My joy was short-lived only to discover the laptop will NOT turn on. My saga with Dell customer service started with a phone call to listen to annoying voice messages on Dell. I input every number Dell Purchase ID, Customer #, Invoice #, Order no, Ex no, Service Tag no.  The technician finally understood the laptop software was defective and we started the replacement process.  Long story short they were able to send me a new replacement, but they did not send me an address label. The agent wrote in an email on Feb 12, that the replacement label will be in the new laptop box. On Feb 17, the new laptop arrived with no return label. On Feb 18th I email the North America System that there is no return label in the box. He never replied to explain why or what do I do with the defective laptop. The missing return label prompted another 11 telephone calls by me to various number providers by each Customer Agent. I was given 1-800-387-5757, 1800-272-8355, 1-800-624-9896, 1-800-387-5752 ext 3.  While all agents were trained to apologize consistently for Dell’s awful service in remedying the issue, each agent forwarded my call to another agent or department. Strangely for a large tech /PC company, no agent could identify any details unless I repeated each time Dell Purchase ID, Customer #, Invoice #, Order no, Ex no, Service Tag no.  I took a mental holiday from calling Dell’s toll-free as it is just plain awful listening to Dell’s phone recording.   On Feb 25th I make 3 calls to Dell and the first two agents did not know what to do but forwarded my request to another Dell toll-free line. Finally, I make the 3rd call and explained I need a return label. She was able to create the label and actually send me a printout of the label in an hour.  While this could have been resolved on Feb 5th -it just got dragged on and on. While it has been nearly 3 weeks since I received the defective laptop -there was no response from Dell on how to resolve the issue if I had not chosen to call them to ask for a return address label.  I have to say in my experience of dealing with tech stores/companies Dells receives the award for worst customer service.
A tedious 3 weeks process to receive a return address label for defective new 
laptop Inspiron 14 5410