Update = Resolved - After completing troubleshooting, a DELL-Cares agent setup a parts replacement.
Dear Dell, The ETA of Feb 1,2022 and 26 Jan, 2022 is too long. This is my 2nd laptop from Dell, the first one worked perfectly fine for 5-6 years and i purchased this product to do my work fluently and peacefully, but this one is troubling me so much, i lost some of the important data due to the problem I m facing with this system, and now when the service is scheduled, part is not available, and dell is giving me the eta of February 2022 that is almost 2 months from now, till then where should i complete my work. Can you suggest any solution? Is there any solution from your side? Everyday I m facing the same issue. My work is getting affected so much. We customers purchase a new machine with our hard earned money only to do our work peacefully. But with this Dell G3 3500 there is always a problem, screen freezing, hinges noise, can't lift the system while working due to the low built quality of its base panel. There are lots of better options are there in lesser price, like Asus, HP, Lenovo, but i again preferred "Dell" for this second product only and only because of the "Excellent Dell Service" and i always push my circle to go with "Dell products". But now things have changed, it seems, i am not at all happy with this delayed service. This was not expected from your side. i don't know when its going to be resolved and till then how much loss i have to bear. Everyday i get this automated massage ("Hi, This is an automated message to inform you that the service is still in progress. Please reply to this message, so we can keep you posted with further updates on the service status.") in my Watsapp. and the support team replies with  a message like this- ("Don't worry onsite Engineer will check the laptop truly and resolve the issues The Service is already under process. The Service Engineer will connect with you shortly.Definitely, since you would like to know the timelines, will get back to you with the updates from the relevant team. Thank You.") But there is no progress i can see. I m facing these issues after 4-5 days of purchasing this system.  Also registered for a service on 15th of April 2021 but due to complete lockdown that case was closed. Now again in month of November asked for a service but the delay is unacceptable.  I can only request you to please take this case a bit seriously and try to resolve this issue as soon as possible because its not possible for me to buy a new system again. Please! Please! Please! Please resolve the issue. Its a humble request. Ashish (an unsatisfied customer) System Model- DELL G3 3500Service tag-  
G3 15 3500, unacceptable delay in service