[NAME]  Business Address C/O DELL INC. ONE DELL WAY ROUND ROCK TX 78682-2244 Post Private message to [NAME]-Cares  Customer feedback is a valuable tool used in evaluating products and services.Please be advised you have posted your technical issue on a non-technical forum board. If you are unable to receive assistance past your warranty expiration date, our community members are extremely knowledgeable and may be able to provide a solution to your concerns. Once you have posted on the forum, you may Private Message the Forum Liaison, [NAME]-Cares  by clicking on his name in blue and providing the following information. Name:Email Address:Shipping Address:Phone Number:Order Number:Service Tag #:Country of purchase:Current country location:Reason: Some wireless keyboard combinations have the reciever inside the mouse battery compartment. I recommend one with the unifying receiver so that if you lose the dongle it can be replaced and re synced. [URL] [URL]   [IMAGE]
My story is long and painful. I'm looking here for answers as Dell support really doesn't exist any more. Trying to deal with them is truly unbelievable. One month and one day ago I purchased an Optiplex 7080 (core i9-10900). I do not game nor do I overclock. Within 5 days I had 2 intermittent shutdowns so I started to monitoring the temps. Sure enough they were way too high so I began my FIRST journey with Dell support. I thought since it had a 3 year warranty I could get it resolved.  Wrong! After hours of chats and phone calls where I was passed from one to another person who gave me song and dance I couldn't understand(with a lot of waiting in between) I was promised a return call the next day which never came. While I waited I searched the net. There's not very many Optiplex 7080s out there but I found on this forum all the people that had the G9 and XPS PCs built like mine who had the same overheating problems. It has been a known issue since early 2020. It was because of the small pancake cpu cooler, small exhaust fan and low 240w power supply. Like me, none of those people had gotten anywhere with Dell either and believe me, there are a lot of them. I then started the process all over again and finally got a rep. whose advise was to turn off hyperthreading to fix the problem. What? That's no solution. Yes, with hyperthreading disabled, the pc did not overheat, but I didn't buy a powerful computer to run at 2.8 gz. I bought it to use Photoshop which I hadn't yet installed because I knew the pc couldn't run it in it's original configuration. I could have bought a lesser system for a lot less money. I asked if Dell would send me one of the premium coolers to fix my problem. He said I should have purchased a premium cooler when I bought the pc.  I argued that the consumer doesn't know what kind of cooler comes with a system. We expect the manufacturer to provide a product that will work. He finally said that I would get another cooler but he couldn't order it and some else would be calling me. Days later, they finally called but I was told I would be getting a cooler like the pancake one I have. I told them to shove it where the sun...well you get the idea  of what I said. Long story short, I broke down and ordered Noctua case fan and cooler like all the other folks on this forum did and it fixed the overheating. I also bought a USED 500w power supply. My story doesn't end there. I had been using my old mouse and keyboard, but today I decided to try the Dell wireless keyboard/mouse combo that came with the pc. When I opened it, there was no wireless receiver inside. The person in Africa I chatted with gave me a number to call but I couldn't reach anyone. So now I have a mouse/keyboard that's a brick and a brand new top of the line system I've had to re-vamp by spending $300 more dollars on.  Can someone here tell me who I can contact with Dell. Surely upper management doesn't know such poor support is going on. They are still selling the same exact systems with the same insufficient components to the unsuspecting public and they've known about the problem a year and a half. It's well documented. Am I mad? You have no idea.    
Brand new Optiplex 7080 issues