See the last post here [URL]  
Dell had my laptop since 12/14/21, lost it until 1/14/22, then refused to fix it claiming I caused the damage -NOT TRUE.  I want a refund of my service contract I re-upped in Dec.  This laptop is going in the trash & I would NEVER buy another Dell, so the least they can do is give me my money back.  Who do I contact?  DELL has already been reported to the BBB
Dell refused to repair