The agents were all correct, Dell cannot provide an I/O cover. Why, because Dell does not have access to just the I/O cover. The monitor I/O cover is packaged in the box by the manufacturer. In my opinion it was somewhat unethical of Amazon to send you the AW3420DW knowing it was missing parts. You should return it to Amazon. Then purchase a new one directly from Dell. Then you will receive all of the parts.
Hello. I have a question for the community. I seem to be at a dead end. I just purchased an AW3420DW from Amazon. It was a returned item that was repackaged and sold at a discount. The AW3420DW arrived and performs flawlessly, as expected. But, the white panel that snaps onto the back and covers the wires was missing from the box. I contacted Amazon and there wasn't anything that they could do but to refer me to Dell. I contacted Dell tech support and was told that they don't have replacement parts for monitors, which I found to be a bit odd - since this is just a plastic cover that snaps on and off. If it were to break, I would have thought that you could get a replacement. They suggested I contact sales. I contacted Dell sales and was told that they don't sell parts for monitors. Any suggestions or recommendations about how to get a replacement would be great. It seems ridiculous to return the item just because it's missing a piece of plastic. But the cover is fairly large and noticeable when it's not there.  The back of the AW3420DW is the first thing you see when walking into this room so it's not very clean looking with it missing the panel and wires hanging down.Thanks for any help. I appreciate ya.
AW3420DW, Amazon, missing back cover/panel