You know who I am since you sent a no reply email to my email address
  What is the problem? It has now been 16 business days for me too and no refund. I dont trust Dell when they do things like this. I'm hesitant to buy anything else from Dell. It seems there are phone numbers and chat lines for buying but not for solving post purchase problems. Dell, please correct me if I am wrong.
Refund delay, 16 days?