Hello,   You don't need GUI to upgrade firmware.  There are two other ways.  You can manually transfer the upgrade kit to each member via FTP, then run the "update" command at the CLI.     My personal preference is to do all FW upgrades via the serial port.  In fact I use serial MUXs to connect to both active and passive controllers.  This allows close monitoring of the process and if something did go wrong, I'm already wired up and ready for triage.  Or in your case to contact support.  Or you can download the Dell Storage Update Manger (DSUM).   That's a small java applet that will do both EQL firmware upgrades and drive firmware upgrades if applicable.  You still have to download the EQL firmware kit and drive firmware kit from the website,  DSUM will handle the transfer of the kits to the members.     Regards, Don  
I am continually getting a message saying "Group Manager requires Java SE 6 Update 31 or later" when I try to open up Group Manager. I am on Java 8 Update 131 so why do I keep getting this and how can I get past it?Thanks,Dave
Group Manager error message