Update = After verifying ownership and completing troubleshooting, a DELL-Cares agent setup service.
To : I sent in my laptop, and it was received by the repair center for a display that I broke.  I paid and will pay to have it fixed and was told it would be 5 to 7 days and I would be given a call to let me know the cost. Further the person on the phone said let me make sure they have the parts and said they did have refurbished parts.  I said not a problem.  I was given an estimate, so I sent in the laptop to the repair center it was received on Jan 3 and the web page said a tech is working on it. After 7 days no call or communication was sent to me.   I called and asked Dell support people about the status.  They have been very nice but there seems to be a lack of implementation for the repair. In my last contact I was assured that the unit is going to be repaired but if I did not hear back in 24 to 48 hours to please contact them.  I have not heard anything. My only concern is I am in a Masters degree program for computer security and need the laptop for my lab work.     I’m not sure if this will help or not.  It could very well be parts issues and/or Covid caused delays.  But I’d like to hear from Dell and know that progress is being made, if I need to pay, or is it covered, or I just need to order another computer.   Thank you, Dwight
Repair of laptop lack of update