Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
I am writing this feedback here as I didn't get any other option to post the pain I am going through after spending a fortune in buying a cheap quality product of Dell Inspiron 14 5410 2-in-1. Within 5 months the Laptop showed a cracking in the hinges area of the screen. After logging complaint and even after multiple follow ups the spare part is not available with Dell for this new product also. Its been almost 20 days and still counting, but Dell doesn't even care to respond or provide me next level of escalation ID.  Highly Dissatisfied.  Code of Conduct. DELL-Admin> 
Inspiron 14 5410 2-in-1, no support or response