Can you see anything in the AX4 SP event logs?  Have you tried skipping step 1 and just going straight for the Install Software step2 with a custom install? Maybe that will give you different errors that get you a bit further [IMAGE]
Hello EMC specialists,   I have installed a new VNX5300 on site, and this was completely successful. But to migrate all data from the old AX4-5F system in place I need to install SANCopy. I have got from EMC sales team the Enabler SANCopyOption-01.23.5.001-xpfree.ena to install it on the AX4 for push mode. To do that, I use USM latest revision. The AX4 system is functioning normally.   The Software Prepare for Installation wizard process works fine from beginning to the end.   Second Phase : Install software -  the wizard selects by default express installation, because preparation is already done. When I click next, I have the window Express Install information verification, and on this windows I have the hourglass, and this is during still more 20 minutes.   USM is not hung, I can go previous with the button, and next again to this window. I have done a Restart Management Server on both SPs, without success. The AX4 system is still in production, until all data will be transferred to the VNX5300   Do you have an idea to help me on this problem ? Thank you for your help. Best regards.
SAN Copy Enabler installation fails with USM