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I am a reseller for Dell.  I have a business owner who made an online purchase of a Precision desktop over a month ago.  Calls to customer care have been anything but productive.  How do I get this resolved.  It really appears no one cares about the order. The client owns many companies in Australia and has had his people source dell products for his Science, Technology, Education and Consulting companies, and this process has put the entire Dell relationship at risk.
Chasing a lost order for a client