JoshV987, I can email that team directly to investigate. Send me a Private Message. Click Here, then click "Send a Private Message". Provide the following information -Name:Email Address:Shipping Address:Phone Number:Computer Service Tag Number:My advice to all Alienware owners is to NOT use these for school or work needs. It is a gaming system. In the course of loading games, drivers, updates, etc. The OS (operating system) will need to be reinstalled at least twice a year. That is the nature of keeping up with the games needs.For school work, my advice is to get a low end Latitude running only the OS and Office. I bought my niece a used Latitude D630 and simply loaded Office. It is rock solid for her schoolwork. She has the high end Studio 1747 for all her "fun" stuff.
Hi, I'm posting here because I have not been able to get a response from the email I was provided (AWCC-Resolution_Experts[NAME].com). Mid July this year my laptop (Alienware M17x R2) that had an issue that required me to send it in to a depot for service, even though my warranty says that I have next day service. I sent out my laptop on July 25. It is now the 10 of September. Yes, if you are counting that is almost a month and a half that I have been with out a laptop. So I called, and by called I mean attempted to contact you at least once a week, to see what was going on. Turns out all the parts I needed were back ordered for a significant time. Now, was I called and informed that my next day service was going to be next day? Nope. I was not. I had to call and I had to be transferred 6 times which, considering the last time I called where I was transferred 13 times, is not that bad, before I got to somebody who could do something remotely helpful. At this time I was able to get an exchange. GREAT! Finally I'll get my laptop in time to continue work and school. Awesome! But no... this apparently was not going to happen. After the exchange was approved it was then cancelled 5 days later. The Alienware 17 I was slated to get with decent hardware was docked with the lowest of the low hardware and the one solitary request I had, which was to add solid state harddrives because after getting them replaced 2 times I though maybe just maybe that something with less moving parts may function properly in the laptop, was not responded to. So I sent an email and called asking what was up. Why cancel my replacement, why dock the parts in the machine? I didn't get an answer from anyone. I was given an email to send my questions to and to have my request handled. And in the 2 weeks I have emailed it and the 4 emails I have sent I did not get a response. So this is my last point of contact. Hopefully somebody here will be able to do something remotely helpful because where I am at right now is this: I do not trust the service and hardware to every again recommend Dell to another coworker or client. My laptop was my primary point of contact for my clients and my primary point of access for my schooling. I cannot do any of this now because I do not have the machine I payed for. I literally payed a considerable amount of money for a service I am not getting. What am I supposed to do now? Who am I supposed to contact about this abysmal customer service, because frankly it's a scam and no company should get away with the kind of stuff I have put up with? Well, thanks for reading my rant/ plea for help, hopefully you can do something about this. Regards, Josh
Dell(Alienware M17xR2) Poor Warranty/Customer/Technical Service.