Kathy,   I would consider doing a repair of XP's Operating system. Since I'm at work, I cannot provide you with information on making a slipstream disk using nLite. If I give the instructions, you'll need to get all your Windows Updates, again.   Insert the Operating System and restart your comnputer.   Press any key to boot from the CD.   Choose install.   Do the agreement.   Now choose repair. Leave the disk in until it prompts you see the Welcome Screen. Takes about 35 minutes.   You'll need to get all your Windows Updates, again, especially the Custom Ones.   Everything should then be there like it's supposed to be.     Rick
Hello, I have posted a message under Malware removal but I was wondering if it would be more appropriate to post the part about not being able to install Microsoft Updates here. Over the last day or two, I have been unable to install any Microsoft Updates. I recently did a system restore because I was having other issues. I also cannot run msconfig. This is a Hijackthis log that I ran a few minutes ago. Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:55:51 PM, on 23/05/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: Normal Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\LEXPPS.EXEC:\WINDOWS\system32\netdde.exeC:\WINDOWS\system32\dllhost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\CDBurnerXP\NMSAccessU.exeC:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXEC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\wbem\wmiapsrv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\WLTRAY.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\WINDOWS\system32\igfxtray.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Synaptics\SynTP\SynToshiba.exeC:\WINDOWS\system32\wuauclt.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exe O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exeO4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exeO4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -kO4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exeO4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exeO4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exeO4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKUS\S-1-5-21-3459926742-2536925042-322122427-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User '?')O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\shdocvw.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\shdocvw.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: [NAME].dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - [URL] - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - [URL] - DPF: {A796D216-2DE1-4EA8-BABB-FE6E7C959098} (HPSDDX Class) - [URL] - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - [URL] - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - [URL] - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - [URL] - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - [URL] - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - [URL] - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dllO20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dllO23 - Service: Debug Diagnostic Service (DbgSvc) - Unknown owner - C:\Program Files\DebugDiag\DbgSvc.exe (file missing)O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exeO23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXEO23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exeO23 - Service: LiveUpdate - Unknown owner - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exeO23 - Service: PLFlash DeviceIoControl Service - Unknown owner - C:\WINDOWS\system32\IoctlSvc.exe (file missing)O23 - Service: SAVRoam (SavRoam) - Unknown owner - C:\Program Files\Symantec AntiVirus\SavRoam.exe (file missing)O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exeO23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXEO23 - Service: Windows Search (WSearch) - Unknown owner - C:\WINDOWS\system32\SearchIndexer.exe (file missing) --End of file - 6069 bytes Thank you!
Windows Installer not working - Cannot install Microsoft Updates or run msconfig