Hi Debsdell Sorry for the delayed response. Please follow the steps mentioned below for issue resolution. A)     Uninstall Dell Backup and recovery program B)      Install Dell backup and recovery from the link mentioned below [URL]     Click on download which is on the right side and follow the onscreen instruction Please let me know if this helps.
Hi Have new Inspiron 3521. Upgraded to Windows 8.1 before creating back-up discs. Now when I am trying to create back-up, get message:  To use Dell Backup and Recovery with this version of Windows, you must reinstall it using the original installation media or download files. If you're unable to locate the media or files, contact Dell, the manufacturer of Dell Backup and Recovery for more info. Can't access them from support centre - only lists updates, not original drivers (I have already installed them). When I try to do a scan for drivers, it never completes (leave it on for hours). Can anyone help? Thanks.
Can't Reinstall Dell Backup and Recovery from support centre