I understand you’d like to discuss this over the phone. As our support on Social Media is primarily through messaging, we would be unable to call you. However, if you're comfortable to continue here, I’d be glad to help you resolve the issue. Also, since this is a public forum and keeping your privacy in mind, please edit the post with the details.   Update July 12 = Our records indicate that the service on the system has completed successfully. 
  Unable to reply email delivery fail please call  
Previous communication