The service has been completed to replace the drive. * At the top of the Customer Care board, open the Pinned post, "FAQ Customer Care"* Open, "Dell warranty, returns, compensation policies"
Does anyone else know what I can do? It’s been two weeks and no one can tell me when the parts will be available or when my laptop will be fixed? I can’t be without it any longer. I’ve asked to refund it but it’s out of the 30 day refund window so they won’t let me. They offer no other resolution other than sorry you have to wait. Seems unfair since they claim to pride themselves on customer satisfaction.
Inspiron 5515, defective and parts aren’t available