Thank you so much, somebody from Dell sales team contacted me and helped to cancel and create a fresh order. And i got the confirmation letter immediately. Thanks Praveen
I have purchased my Dell vostro 15 3590 yesterday i.e 25-06-2020, I got order acknowledgement but i haven't received any order confirmation. I tried to search the status of my order using IRN in support >> contact us >> Contact Order Support but it gave a response "Your order number is not yet assigned. Please use the contact options listed below." So i tried calling customer care, after multiple attempts i finally got a call connected to a representative. But the experience is one of most worst experience i have ever came across. Person who attended my call didn't understand what i am saying and he redirected it to Tech support (i think he did that deliberately) and call got disconnected after waiting for 1min. Anyway, i just wanted to get my issue resolved and receive my laptop ASAP. So, can you please suggest a way to approach dell team to resolve my issue.
Order Number: Not yet assigned, #13