After a Dell Agent cancelled my initial service request and added just the PSU replacement, I had to wait only 3 work days for the on-site engineer to bring the new PSU. The new PSU was a lot quieter than the previous one but it was still loud so Tech Support initiated a "mail-in" service which means that I had to ship my PC to the depot. They replaced couple of parts and shipped it back very quickly. Now, the PC does not make this irritating coil whine sound so the issue has been resolved. Which replacement parts were requested for your service that made you wait for 2 months?
I got my new XPS 8950 on the first week of January 2022 and I had no problems until 3-4 weeks later, when the PSU started to make this very loud and irritating noise. I immediately called Tech Support and after the diagnostics test couldn't solve the issue, the specialist said that I need to send my PC to the depot. A day later, the specialist said instead there will be an on-site service provided to me and the parts have been ordered. Later, I got a message stating that the parts are in backlog. The issue I have with the ordered parts is that I need a PSU replacement but they instead ordered a fan assembly, heatsink, motherboard, and mechanical hardware and plastics. They never ordered a PSU replacement.After waiting for 20 days and repeatedly getting the same status updates on backlogged parts (which I don't need), Tech Support yesterday told me they will be initiating a replacement service instead and that it will take "couple of weeks" for them to build a PC with the same specs and ship it out to me. I told them how a minor issue could cause this much headache for both parties. Also, I cannot get a refund since they have a 30 days policy.Should I request a new service ticket and see if other tech support technicians are willing to sent me a PSU replacement? Thank you.
XPS 8950, defective PSU