It is not that way at all. My apologies that you feel that way for us. Do share the requested details if you want us to help you in any way.   -Anita
Dell canceled my return for an item that I had returned more than 20 days ago. They received the item and emailed me that they received the item and will refund it within 10-15 business days. I am shocked that they canceled the return.  I have sent the item with the original package and in pristine condition within a day after receiving the item. The reason for return is: I purchased an upgraded item from the same day and I no longer needed the previous one. Whatever the reason for cancellation is, shame on you Dell for the worst customer service. I will never buy anything from Dell in the future and will discourage others not to buy, disgusting!! 
Dell Canceled my return