Update December 23, 2020 =This is a follow-up to check if the computer is working fine now after the part replacement. Please let us know if any of the issues still persist post the service.DELL-Aniketh S Update December 26, 2020 =I'm Rahul, one of the Tech Leads for Dell Social Media Team. I'm following up regarding the system issue and see that the service booked is completed. We understand that there was a delay in getting the service finished, and I apologize for the inconvenience caused. I hope you had a chance to test the system further to check if everything is working fine. Continue using the system further and if you need any technical assistance, drop us a message here, and we will do our best to get it fixed for you.Thanks and stay safe.DELL-Rahul
I purchased a Dell Inspiron G5 5090 in the USA a little over two months ago for work. Unfortunately due to Covid-19, I got stuck overseas and was not able to get back so I had it shipped to me here. I was sure I would not have any issues since I purchased the premium international support.  Two months later immediately after received the computer in Israel (still brand new in the box), I turned it on only to find that it will not boot into Windows and crashes (blue screen). I spent several hours with support over the phone and after several times reinstalling Windows and having the same issue recur. Dell sent a technician with a new motherboard and new SSD drive.  Guess what, the same thing happened. Blue screen of death and computer crashing on the Dell logo. I called up support again and after several reinstalls the issue was not resolved and another technician was sent to replace the CPU, memory card, HDD and video card. To his surprise during his installation of windows the computer crashed again! Since then I have been trying to get someone to replace this PC that I have yet to use even once. Each time I speak to someone at Dell they are claiming that it is beyond the 30 days replacement warranty and no matter how many times I try to explain the matter that the computer did not reach me for the first 60 days due to Covid-19 no one will listen. This is a brand new computer that won't start up, what else can I do?  HELP
Inspiron G5 5090, support is giving me the run around!