The purchased 1 year warranty expires next month. No, Dell will not "upgrade" you to a different model. Per the warranty, we will only replace defective parts on this Inspiron G15 5511. * Turn all three off, Inspiron G15 5511 and both monitors* Disconnect both monitor video cables from the Inspiron G15 5511* Connect the provided external AC power adapter to the Inspiron G15 5511 rear power adapter port* Lid is open, turn the Inspiron G15 5511 on* Once all the way into Windows, connect ONLY the single monitor using USB-C to C cable to the Inspiron G15 5511 rear TB4/USB-C port* Turn the single monitor using USB-C to C cable on* On the Inspiron G15 5511 keyboard, press Fn + F8 to switch to external monitor. What happens?
Hello, I purchased this computer 10 1/2 month ago. Only used it as a portable computer a few times (like 4 or 5 times), now I'm trying to set it up as a desktop replacement by connecting two external monitors to it. One to the HDMI port and the other one to the USB-C port. The problem is that for some odd reason the computer doesn't output any video through the USB-C? Per the manual, the USB-C is a "Thunderbolt 4 / USB 3.2 Gen 1 Type-C port with DisplayPort with alt mode" which mean that it can output the video signal, right? I have contacted Dell support (June 16th) to see if they can help and in the beginning they just asked me to replace my cables, adapters, docking station and to try with another monitor without any success, this took 2 days and like 6 hours of my time. Then they told me that they will send a technician to replace the motherboard of the computer because it looks it was hardware related. The technician came (June 21th) and told before hand that replacing the board will not solve the problem but said that DELL only pay him to replace part not to diagnose and fix the problem. So, you might ask what happened after he replaced the motherboard? Well exactly what the technician said, nothing, the computer still couldn't output video through the USB-C port. Then Dell Support suggested to send the laptop to a repair depot and sent me a box (June 22th) to send the computer to them (They received it on June 24th at 2:39pm). DELL support said, that the process will take 1 to 3 business days but the technician told me not to believe the customer representative and told me that it could take up to 10 business days for me to receive the laptop back. I have been patiently waiting but It have been 19days (12 business days) since the "repair depot" received the laptop on June 24th and nothing yet. Dell support only say "Your system is currently being repaired. This includes the Dell repair technician repairing, testing, and replacing any necessary parts." but this has been like this since Wed, June 29 at 7:36AM. No changes after that. I contacted DELL support on July 7th, and the representative said that he will talk to a manager to escalate the issue and that I will hear back within 24 to 48 hours.   So my questions are the following: 1-) is this Inspiron G15 5511 able to output the video or it is DELL just misleading the customers with wrong information? 2-) What is the typical time for repairs, after you send an equipment to a "repair depot"? 3-) Is there any possibility that DELL will allow me to upgrade to a different model by me paying the difference since it looks that this problem will not be fix?Thanks in advance!
Inspiron G15 5511, RTX 3060, USB-C no video out