Welcome to the Dell Community [NAME]  You or a local shop can do the exchange with no problems. There are only 8 screws to remove the "Base Cover" And 5 screws to remove the battery. [URL] No BIOS issues to look for. Best regards, U2
All The battery on my Dell XPS13 9370 does now not hold a charge beyong 15 minutes. I'm getting mixed messages as to who replaces this: Replacement Dell battery £96.40 (inc VAT and Devivery/on sale with 21% discount) Dell saying I need a technicain to do this at £117.17, I kid you not. Can I get a local PC repair shop to do this or do I really need Dell to do it? (I'd prefer not to do it) Is there any BIOS issues to look out for? Thanks in advance      
XPS 13 9370 New battery - Do I need a Dell technician? Very mixed messages