Unfortunately that's not a feasible solution for an enterprise deployment using Windows tools (either MDT or SCCM). The way we have resolved the issue was to completely isolate the driver package for this particular model of laptops under "Out-of-box drivers" in MDT. We then created an new Deployment Task using this targeting driver profile. Upon using the unique drivers for this particular model, the computer did shut down as expected. It seems there's a driver conflict somewhere on our driver database, but now it is working as it should. Thank you.
We're running into situation on our Dell Latitude 7320's won't shut down after performing a BIO upgrade from v1.18 to v1.20. We are running Windows 10 Ent 21H2 fresh image. Latest firmware and drivers off Dell's site. Has anyone run into this? Anything fixed? Thank you
Latitude 7320 won't shut down after latest BIOS upgrade