Hi Helen, Thanks for bringing your eGiftCard status to our attention. Please accept my apology for any inconvenience or frustration you may have been caused. It appears the order was eligible for the Dell Advantage 5% eGift card but was omitted from the disbursement. I have requested the eGiftCard to be issued and should be available by next week. I trust this information is helpful. Please let me know if I may be of any further assistance in this matter. Thank you for choosing Dell, Lorna
I ordered a PC in late September and was promised a CashBack eGift card.  I never received it.  What can I do?   I've tried to contact them by email and chat, but chat was overwhelmed and no one has responded to my email.  The form that you fill out for missing items is glitchy and never seems to take my request.   Thanks
Never got CashBack eGift card I was promised