Based on your IP address, it appears that you are in the UK. Here is the main UK Customer Order support page. From there you can choose phone or email.
Hi, Recently I bought a gaming laptop and it was shipped on 6th December, until now, it was still in China and the tracking web shows that it was departed from Manu.Facility. Is there anything wrong with my order? When will my laptop be with me? Thank you
The order status of my order doesn't have any upgrades