Finally got my new unit after a long 45 days wait,but there was ghost touch issue with it,i tried contacting techical team they advised me to update bios and firmware and then set bios to default ,after that i didnot notice the issue,hope not to face any such issue again
I have requested for the WUR (whole unit replacment) after requesting for 3 consecutive services which didn't solve my issue. The replacement was approved after 10 days, till then all fine then after a couple of days ~10 days they mailed me for details and latter they arranged a pickup on 31st August. But as soon as I handed over the laptop to courier partner, the problem begin. No update regarding pickup or delivery or any update regarding the replacement. After many calls and mail till date no response from the team. I am worried about the system. It seems Dell doesn't want to replace system so they are making such a impression so that next the consumer becomes the message carrier for others that not to opt for replacement from Dell. Kudos Dell team. The purpose for which I bought the laptop was never fulfilled in turn I got lot of mental stress.
WUR replacement, no response from Dell