I can confirm [NAME] solution to the problem. This a Dell software problem.Once I uninstalled the "Dell SupportAssist Remediation" software from the laptop, the problem was solved. I haven't had any new freeze since then.
So i've had my Alienware m17 R2 since 03/2020, i've noticed my laptop will randomly freeze completely, won't be able to move the mouse or anything, this lasts anwyhere from 5 to 10 seconds and then it starts working again as normal. I can't figure out what the issue is.......some days it'll be fine for hours and only happen once that day and others it'll occur a handful of times. I can't for the life of me figure it out. I want to sort this out and get to the bottom of the issue.. Specs of laptop: Laptop Model: Alienware m17 R2 (2019) CPU: i7 9750H SSD: 1TB m.2 nvme samsung RAM: 16GB DDR4 memory 2666mhz GPU: GTX 2070 Max-q design Thanks!
m17 R2 , freezes randomly for a few seconds