02TBIRD, You can find the version number of Dell Backup and Recovery by opening the application and clicking the "?" in the upper right hand corner and going to "About".  If your version number is earlier than 1.6.2.4, you need to click the "Update" tile in the main screen. We have solved many USB detection issues in v1.6.2.4 of Dell Backup and Recovery. When you go to the "Update" page, be sure that the "Automatically check for updates" box is checked.  That way you'll automatically get updates as we post them. Support Link: [URL]  Thanks,
I'm trying to create a System Restore USB recovery stick, but DataSafe won't recognize my USB stick.  I'm using a SanDisk Cruzer 16g stick, and no matter which of the 4 USB ports (2.0) on my system I use it won't recognize it ("No USB key detected").  My system recognizes the stick just fine...I can drag and drop to the stick using Windows Explorer.  I've tried formatting the stick in NTFS or FAT32 and still no go.  Truthfully, I suppose I can go out and get a different USB stick.  In fact, DataSafe does recognize a Lexar stick that I have, but it's just a 1g stick and I went out and got a larger capacity stick knowing at least 9g would be needed.  Does DataSafe not recognize SanDisk USB sticks that anybody knows of?  Did I just waste 10 bucks on a USB stick?
Dell DataSafe System Restore Media won't recognize USB stick