Dear Joeinsag, We understand your concerns and appreciate you bringing this to our attention.  We can confirm that this is not a call originating from Dell. We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce you into making fraudulent payments in return for unsolicited support.  This is recognized as an on-going industry wide issue with unsolicited technical support calls come from individuals using a variety of company names (Microsoft being one of the most commonly used). For further information from Microsoft regarding these types of issues please go to:  www.microsoft.com/.../msname.aspx These fraudulent organizations are known to harvest your details through a variety of methods such as fake virus scanning & illicit screen scraping tools combined with publicly available information held about you. Here at Dell we are closely monitoring these scams and want to assure you that we constantly monitor our Dell.com online web pages for security. For further information and somewhere you can report a fraud of this nature please go to the Federal Trade Commission (FTC) site: www.ftccomplaintassistant.gov and/or www.ftc.gov/.../report.shtml Let me know if we can be of any further assistance here. Thanks, Amy
Dear Dell,   A man called our house two days ago saying he was from microsoft and stated we had a virious in our dell laptop which he gave the serial number for. He then had me check some files whichshowed warnings and said my computer would stop workinf in 200 minutes, he then attempted to sell me a windows seven ulta package for over $300, when I refuse he said it will die and  never work again.  I know this seems like a micosoft problem but he had the information off our Dell lap top and only wanted us to look at files on the Dell not our HP. He went by the name of Edward Thomas. I think youo have someone in your organization who has bought a bunk of old software and are calling your customer atempting to sell it to them through fear. I beleive it is the Dell organization because they had all the info on our Dell laptop and no other computer we own. I hope you can find these men and remove them they are not helping Dell.   joeinsag
someone has taken your sales informaton