Hi Rickwsloane, You have installed Windows 8 RP on the computer which is the latest OS to be released by Microsoft. So there may be an issue with the drivers as drivers are yet to be released for Windows 8. Since the OS doesn’t recognize the DVD/RW drive, try the following steps: 1. Ensure that you are able to see the DVD drive in Computer folder. 2. If the drive is listed under Device Manager. To access Device Manager, click on Startà right click on Computeràclick Propertiesà Device Manager. 3. If any exclamation mark is showing in Device Manager, then follow Step no: 4 else move to Step no: 5 4. Delete the upper filters and lower filters. Please follow the steps below: Click on Start> type in "regedit" without the parenthesis then click ok Go to HKEY_LOCAL_MACHINE àSystemàCurrent Control SetàControlàClass Then look for {4D36E965-E325-11CE-BFC1-08002BE10318} The whole key looks like this: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} Then delete the upper and lower filters towards the right hand side. Restart the computer. 5. If it is not listed under Device Manager, ensure that it is listed in BIOS. To access BIOS, restart the computer; tap F2 on the Dell logo. 6. DVD drive will be listed under ‘General” “System Information”. Use the arrow keys to choose the options. 7. Load BIOS defaults. On the BIOS screen, click Load Defaults. Do write back in case you have other queries.
I've done a clean install of Windows 8 Enterprise on this laptop (it ran Windows 8 RP without a problem), and have run into a problem with the DVD/RW.  Specifically, the OS doesn't recogonize the DVD/RW, and doesn't seem to have a driver for it.   I've looked throught the x64 Windows 7 drivers, but I'm not sure what driver to use that might resolve this issue.   Any help out there?
Windows 8 Enterprise on Latitude E6410