My order shipped today December 21, 2021. So after all the misinformation and the delay notice, it shipped 1 day late. Not bad. I still think CS needs better information to relay to the customer. I believe this is more of a "overall" issue than it is a CS issue. I'm pretty sure CS works with what they have and unfortunately, have to suffer the customers wrath when in fact, they have not been provided with accurate info themselves. I am happy that my order has shipped and I sincerely apologize to the CS personnel that have tried to provide me with accurate information.
I ordered an XPS 8950 on November 30th. It clearly said "get it by December 21st" if I chose expedited shipping. The expedited shipping was almost $50, but I figured it was worth it. Last week customer service said my order was in production 2 times. Here are the emails: Service Request Number 1########## Dear K####, Dell | Customer Care ----Here is the second email after I inquired to make sure that it was in production.: Service Request Number 1######### Dear K####, Rahul ReddyDell | Customer Care ---Here is the email from today December 14 2021 after I asked why my order status page does not show my order in production.: Service Request Number 1######### Saranya AthaluriDell | Customer Care So now that I paid for the expensive shipping I doubt I will get my computer by December 21 2021. Somehow it went from "in production" back to "pre-production". I doubt that the person this is for will be opening this gift on Christmas. I ordered this computer the first day it was on sale on the U.S. site. So Dell didn't even have enough parts to fulfill the first day of orders?? I will wait because I think the XPS 8950 will be a great computer but this is sure frustrating. I have screen shots of the product page clearly stating "get your order by December 21st" when expedited shipping is used. If my order is not shipped on Dec 20 2021 I would like the expedited shipping cost to be discounted. If I do not receive my order by Christmas is there going to be a product discount?
XPS 8950 ordered Nov. 30