We have identified the root cause of the update issue and have corrected it.  Please try updating the program again and let me know if it works.  The update will take a while to complete, particularly on Win 8.1 upgrade systems so let it run for a while (30 min max). Thanks,
Hi, I have a  dell inspiron 14/14R touch screen laptop. I bought it recently. It came with windows 8 and I upgraded it to windows 8.1. Now when I run the dell backup and recovery program it says there is a compatibility issue and I need to reinstall it. Currently the installed version is 1.5.0.0. However from some other sites on dell, it says the version compatible with windows 8.1 is like 1.6.x.x. If I open the software and click update, it says no update is available. If I try to download the exe manually and run it, it says I need to uninstall the current version first. I don't want to do that and then find out that somehow I can't install the new version.... Does anyone know whats going on and how this can be fixed?  Thanks  Here are the pages that show this: Link 1: [URL] Link 2: [URL]
Dell inspiron 14/14R Touch - Backup and Recovery 1.5 not updating and I have 
windows 8.1??