Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum.  Try Ownership Transfer | Dell US and/or Ownership Transfer and Dell Product Registration Guides | Dell US.  Ask local Dell Support to contact registered owner. 
I have Area-51m R2 and I wanted to use the guarantee. But in customer service they said that the owner information does not match and I cannot use the premium guarantee. I should contact the place where I bought this laptop. But that was over a year ago and I don't have the way to contact anymore? What can I do in this situation? I have three months Premium guarantee but I cannot use it?
Area-51m R2, problem with guarantee