Hi hue03: Sidscrat reported a similar error message on their Alienware M17 in their 28-Dec-2021 thread SupportAssist Will Not Install. If you download a fresh copy SupportAssistInstaller.exe file from the SupportAssist for Home PCs page, save it to your desktop, and right-click and choose "Run as Administrator" does the installation run to completion?In Sidscrat's case I believe they manually removed remnants of their previous SupportAssist installation first as instructed in the official Dell Tech Support video Dell SupportAssist Not Installing before they ran the SupportAssistInstaller.exe installer with Administrator rights, but I'm not sure if that extra step to manually cleanup  orphaned files and registry entries from the previous installation was actually necessary. If that doesn't help there are a few other suggestions in Sidscrat's thread (e.g., trying a clean reinstall of SupportAssist as instructed in Dell employee DELL-Chris M's SA Uninstall / Reinstall) that might fix your problem. I'm not familiar with Enterprise editions of Windows 10, but if none of the above suggestions help open a command prompt with Administrator rights and run the command "dotnet --list-runtimes" (without the quotes) as shown in the image below to see what .NET runtimes are installed on your computer.  Windows Update installed KB5013354 during the April 2022 Patch Tuesday updates on my Win 10 Pro OS and Control Panel | Programs | Programs and Features now lists Microsoft .NET Runtime v5.0.16 (x64) as an installed program.  As far as I know SupportAssist does not require require a .NET (previously called .NET Core) runtime to be installed but perhaps that's a new requirement if you have an Enterprise editions of Windows 10. [IMAGE] [IMAGE]--------------64-bit Win 10 Pro v21H2 build 19044.1645 * Firefox v99.0.1 * Microsoft Defender v4.18.2203.5-1.1.19100.5 * Malwarebytes Premium v4.5.8.191-1.0.1666 * Dell SupportAssist v3.10.4.18 * Dell Update for Windows 10 Universal v4.5.0 * Macrium Reflect Free v8.0.6635Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
I'm not able to install SupportAssist. I have a Dell Latitude 5590. Windows 10 Enterprise Version 21H2 OS build 19044.1645 I get the following message: [IMAGE] Restarting didn't help, so I looked in C:\ProgramData\dell\SupportAssist\Agent\logs\installer\installer.log and found these lines: 2022-04-17 15:22:00,723 [3.11.0.177] [3488 - 10] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.SupportAssistInstallerPackage - Installation of C:\Users\mouah\AppData\Local\Temp\SupportAssistAgent\AutoUpdate\SupportAssistPreReqInstaller.exe exited with return code: 1638, isSuccess : False2022-04-17 15:22:00,726 [3.11.0.177] [3488 - 1] ERROR Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - Unexpeceted Error Occured during Asp Or Dot Net Core Installation Does anyone know why the Asp Or Dot Net Core Installation that it's trying to do is failing?
Cannot Install SupportAssist