You need to call support (Copilot) and have them do a health check. Next they will advertise the update for you and when you do a check again it will show up. Once the update are done, you ask them to do another health check. Since it is your first time, I would ask them to stay on the phone with you just so they can update you on what is going on via their secure console session. Even when the updates are not service effecting, I plan for after hours. Good luck.
Hi guys,  I am very new to the Compellent way of doing things and I have been tasked with upgrading the current setup to 6.5 "Upgrade Dell Compellent Storage Center OS from version 6.4.5 to 6.5.20."  In the webclient I have checked for updates and it says there are none? (see attached screenshot)[IMAGE]  Any ideas? Apologies I am new to the Dell way of doing things, so I am learning on the fly. The environemet is all set up and using FC  4 controllers 2 active and 2 backup 
Dell Compellent upgrade from 6.4.5 to 6.5