Update = Resolved After completing troubleshooting, a DELL-Cares agent setup an exchange.
I purchased a new Dell Inspiron 3511 from retailer India Direct earlier this month. I started facing issues with its Touchpad within a few days of purchasing it. Now, the retailer is willing to replace this faulty piece with a new one but wants a letter from Dell to do so. I have been running mad behind the tech support to send a technician but they keep claiming that the part is unavailable. No one's helping. This is my first ever (and definitely last) Dell product and I'm so displeased with the company's service. If someone in actual authority is reading this, please help me. I've lost a lot of money in this non-functioning device. New issues keeps surfacing and I'm unable to work. Please do something. I'm tired and frustrated and regret giving Dell a short rather than buying other brands.
Inspiron 3511, Touchpad issue