Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.   Update October 2, 2021 = A DELL-Cares agent setup service.
Today I had the pleasure of chatting with Dell Support about my three week old XPS17 9710 laptop giving the 2 amber, 7 white (problem with LCD and or cable).  I had left the laptop in sleep mode on my desk while I was running an errand.  After I came back the screen would not start up, thinking it was a Windows thing I held the power button and it would not start.  The laptop was extremely hot, also because I had forgotten to close the blinds in my office and the sun was teeming on the left side of the laptop. I worked with a tech and here is what I do not understand: I have Onsite Service after remote diagnostics and I have Premium Support.  Why am I sending the laptop to the service depot and why do I have to wait for 6 business days "or so" to receive my laptop back?  Why is the premium support not covering this? I am not even so much worried about the enormous amount of money I spend on this laptop but more about the procedure because reading back the transcript I see how I can look up my case and there is nothing logged in the system. Does anyone have some guidance because this feels like I am getting the run around....
What is the procedure for XPS 17 warranty with premium Support?