Update = After verifying ownership and completing troubleshooting, a DELL agent setup service.
I purchased a Inspiron 5518 from store 2 days backup and suddenly its webcam started acting weird. The webcam goes blank randomly or shows line. I am in a area with patchy internet and support guys are insisting on reinstalling my OS. I don't understand what OS reinstall is required which will wipe out my data. Driver is updated and its brand new, why can't they send a engineer to check which is 99% a well known hardware issue.
Inspiron 5518, webcam issue