I get your call out that the orders are behind schedule &  the warranty starts from the day the order is shipped out of the factory, not in the hands of the consumer. While I am unable to change anything specific to the listed points, yes I can at least try to see that you do not miss out on anything for the amount you have paid for the warranty. There is already a credit processed for the days you are having to miss while having to wait for the item. In regards to the shipped status of the order, I get your point. Let me help you with it. After an order is placed the website only shows major milestones in the journey of the order to avoid confusion. I agree that you need to know when is an item moving out of the warehouse when it is traveling to the destination & other details but the only reason it is not being shared is for security.     Confirmed delivery is not a feasible option for any manufacturer. You can surely look for options in store in that case as these orders are built from scratch so it is only possible to have an estimate only.     -Anita          
Hello I ordered a Alienware on March 27 and was told it would be delivered on or before 4/7 to 4/15/22. It was still listed in production phase til 4/15 when I received a text and email stating it was finally shipped.  I received my tracking number. Hooray I thought, oh how wrong I was in thinking it was really shipped. It’s now 5/3 and still has yet to reach Fedex(a label was created on 3/30 and it’s still in that phase today.  i strongly believe it is now lost,  or stolen . Fed ex never received it and I find it hard to believe it’s still sailing from China all  this time from 4/15. I contacted Dell support many times and received the typical canned response with absolutely no help whatsoever, they don’t look into it. They just say it’s been shipped
Ordered a Alienware x15 laptop, order is delayed