Update to earlier issue- Dell customer service stepped it up and took care of it. I mailed my computer in, they fixed it and returned it quickly into my hands today. A few notes -  Dell, you guys are decent, your 3rd party technicians leave something to be desired.
This is my 7th personal XPS and 15th Dell computer. I purchase dozens of Dell computers for employees to use at my company. Seeing how I've been using Dell computers since they were named PC's Limited and never had an issue, I would have thought that the one time I needed some assistance it would have been handled better. I had an intermittent trackpad issue and Dell addressed it beautifully. I was responded to quickly, presented with a software fix, and full instructions how to install the software. Credit where credit is due, this was textbook customer service. Unfortunately it didn't quite fix the issue as my issue was a hardware one. They sent a technician out which was delayed a few times - this is fine, I understand things happen, I can still use my computer while I'm waiting. The technician finally comes and he is completely unprepared. He had to borrow tools from me multiple times as he didn't have the right screwdrivers, and he tells me he works on multiple brands and that he's a 3rd party hired by Dell so he's not too familiar with Dell units. He takes my computer apart, replaces the broken part with a new one and puts it together. We power up my computer and I have a blank screen. He forgot to put a connector or it's loose, either way I'm dead in the water with my unit. In his attempt to reopen and fix it, he STRIPS A SCREW, rendering my computer not able to be repaired. Now I have to send my computer in which is fine, but in the meantime I'm down my personal computer. The technician had me talk to a Dell Customer Service rep on the phone and the rep was beyond rude. Send me a loaner computer to use in the meantime or send me a similar unit with the same specs seeing how this was 100% your fault.  Dell, make this right. Your technician broke my new computer. Instead of providing me with options, your customer service team was rude, condescending, and basically told me to tough this out and I'll get my computer back in maybe 10 business days after I mail it. With all the delays, this is not reassuring at all.
Technician broke my two month old XPS 9510 and stripped the screws