Try re-installing the Command Center and .Net framework in the order specified below: Let me know how it goes!
 I have a DELL G3 3590 laptop which I have bought in 2020. In recent times, the Game Shift is not working. AWCC is not working properly. And many of the options are missing. I have reinstalled audio driver, AWCC suite, and Alienware OC Controls too. But no use.  
G3 3590, F7 Game Shift button not working