Update = After verifying ownership and completing troubleshooting, a DELL-Cares agent setup a system exchange.
Hi, I received my new x17 R1 yesterday, and found several problems with it: 1) Touchpad: the touchpad comes with a lighting feature which is really good. But I found its right corner looks broken (different from the left corner). [IMAGE] [IMAGE]   2) The screw in the 2nd M.2 ssd slot. It is good to see an original screw there so that I don't need to buy one. However, the screw is too tight and I cannot loosen it (I don't want to strip it). Is it an common issue? Should I consider these as some product defects? I would appreciate it if anyone can help.
x17 R1, new, defective?