SupportAssist stopped working on my Alienware 17 R3 after the latest update, same as your description. I suspect it was caused by the SupportAssist Update Plugin (microsoft store installed a smaler version off support assist without my permission). I uninstalled SupportAssist and the MS store version, then manually reinstalled using the SupportAssist Installer from the link below. It works fine now. [URL]
I've searched all kinds of forums for answers to this without any success. When I open SupportAssist, it instantly freezes. Sometimes it is alive long enough to display the various icons you'd expect, but more often than not it doesn't even get that far. All I see are the four squares that indicate it is 'thinking'. I get prompts from the computer to use it, i click on them, it freezes. I try to run diagnostics using this website, they always fail, 'please try again', no further information, no suggestions on how i might fix it. What's causing it? The laptop is pretty new but it's also a bit dissapointing, sometimes when i leave it alone the sound becomes muffled and low until i restart. One of the reasons I would like supportassist to be working~~~ Help?
alienware 17 r4 | SupportAssist freezing instantly