Update from December 12, 2020 =Our records indicate that the onsite service has been completed.DELL-Cares
I am trying to get my computer repaired, unfortunately the subcontractor seems to be running very late. (weeks).  I have contacted the subcontractor to get an ETA and they will not give me one.  I have also contacted Dell to see if they can reach out to the subcontractor to get me an ETA.  I was told that they can't give me an update because that would involve them staying on hold for too long.  So it is okay for me to be on hold, but they can't be on hold for their company??   Dell seems to have no integrity.  They tell me the computer is under warranty, but they are too busy to fix it.  
Dell unwilling to call their subcontractor.