After running I got the following error in the "BIOS and EPOS Errors" section: I reviewed the EMCSystemLogFile.log under /EMC/backend/log_shared and found the following errors for both SP A and B: Determined the issue was both SP's had failed CMOS batteries (CR2032). After replacing the CMOS battery in both SP's, the health check passed and we were able to upgrade the firmware.
Hi, I'm working on trying to upgrade the firmware for a VNXe3200 device. When running the health check prior to the upgrade, I receive this error: "The health check has failed. A problem has been detected with a backend disk processor enclosure. Ensure that the backend cabling is correct. Error code: platform::check_for_enclosure_faults_2." Under system health for the DPE, I see this error: "The Disk Processor Enclosure (DPE) has faulted. This may have occurred because of a faulted SP." I've verified that the management ports for both SP's are connected to the network on the same VLAN and I'm able to ping them both. Using the IPMI Tool, I logged into SP A and B and ran  and all tests show "The interconnect is OK". Verified that SP A is the master/primary SP. I've cleared boot counters with  and rebooted both SP's. When the SP's boot, there's an error in the Log in the web GUI that says: System [storage] has experienced one or more problems that have had a major impact. I re-imaged both SP's with the following: Both the DPE error under System Health and the Health Check error are still showing. Unfortunately, I'm not very familiar with these EMC storage devices. Thanks in advance!
Unable to upgrade firmware on VNXe3200 possibly due to faulted SP