Status update from Dell-Cares, Onsite Service was completed. If this is not correct, just let us know. 
I’m awaiting replacement parts for my Dell XPS 13 and for a technician to repair the device. The case was initiated this past Friday and I’m concerned with how long Dell’s support will take. I cannot go the rest of this week without a device, let alone months as I’ve read multiple people have experienced.  Trying to weigh my options. I need something urgently and it seems like Dell will not be able to deliver a service with any urgency. Any input would be fantastic.
Awaiting Replacement Parts Service