Xabiss, you are not the only one. I received the email, promising payment within 30 days on Nov 11th, still nothing. Emailed on Dec 29th- got a promise of expediting payment- still nothing Emailed again Jan 2nd- no response Alienware/Dell customer agents to include a manager have been nothing but rude and ignorant. The 609 area code number they give is for a contracted 3rd Party who verifies systems submitted (and the only polite people encountered). I was informed they verified and submitted my info for payment on 18 Nov. But be aware that this goes through Germany (which seems to be the source of the hold-up), but there is no one in Alienware proper (in Florida) that has responsibility for this, highly advertised program on their website. I'm almost to the point of wondering if filing a police report for fraud or theft  in FL would get a response, since they have now had my laptop for over 2 months. It just may be time to return the M17x, Venue 11 Pro and peripherals and find a company that has a sense of corporate integrity.
I traded my laptop to Dell on 10/22/13. I then received an email on 11/14/2013 that Dell has received my laptop and then I got another email on 11/14/2013 that my trade-in was approved and the money that was agreed upon would be send to my account in 30 days. Well it is now 1-3-2013 and the $620 that was agreed upon has not been put into my account. This seems to be happening to a lot of people and not only me. I have tried to email, chat, and phone Dell about this matter and the funny thing is No one even knows about this trade-in program. Who am I supposed to talk to on this matter. I either want my money or my laptop back. Right now Dell has my property.
Another missing laptop by Dells Alienware Trade-in Program