Hi,  I am extremely sorry about the inconvenience caused while returning this order for the refund. I will check the situation right away. To proceed with, please help with the order #, name on the order and the email ID.  -Pratheepan. 
Ordered a refurb laptop found it to run extremely hot so requested to return it. Got a shipping label next day and shipped it off. Now Dell CS keeps contacting me asking me when will I ship it? To top that off my order still shows in transit even though FedEx has it plainly delivered and signed for. Now my return has actually been delivered but of course Dell is clearly not in the know about this. I already smell trouble getting a refund. Just amazing how badly run Dell is anymore. 
Questionable order tracking