The onsite services were completed on September 7.
I purchase a Dell XPS 8950 computer from Costco. But, for some reason the sound does not work. After two sessions with Dell Support and 4 days later, I was told updating the system was not going to correct the problem and that a tech would come to the house to repair the computer. They schedule someone for today from 8 am to 5 pm. At noon, and no one called I started looking for an answer. I was told that the replacement part didn't arrive for the repair and they wouldn't be out today. Plus, it could be 1 to 2 business days before someone would be here. So, this is Labor Day weekend and I'm thinking it may be next week, before its fixed. So, it now been about 7 days since I purchased the computer, and it does not work correctly. But I've not been able to find a live person in Austin, Tx to complain too. This is really bad customer service. This was my second Dell, but it may be my last, unless something changes my mind.    
XPS 8950, sound not working, bad service