Thanks for the resources, Jesse. Actually after I posted the question, I went back to the Dell backup and realized I had to click the the graphic indicating the external hard drive and then the Continue button was enabled. It was a little confusing but I was able to do the backup.
I am trying to create "Factory Recovery Media" using Dell Backup. I open the program. It selects my external hard drive to backup to; it has enough space. But then I can't go any further. The Continue button is greyed out and I can't click it. There's no indication that it is saving or has created the recovery media. Thanks in advance for any help.
Dell Backup not working