I've tried it myself.  Don't click "employee", click "enter here", you will see the fee schedule and then fill out the form to create your username and pin.  By the way, here's another number to call:   For additional help, please call 1-800-996-7566 or 1-800-424-0253 (tty) (tty) Monday - Friday 8:00 AM CST - 8:00 PM CST.
I am a previous Dell employee who needs an Employment Verification Letter for immigration purposes. I called the HR # listed for employment verification at 1-888-335-5663 I sat through prompts on a phone tree that ended up giving me a # to a third party company that I needed to call to have the Employment Verifcation provided (800-367-5690). That number had prompts where it asked and I entered my social security #. That gave me an employer code of 10097 and said Dell was one of the companies listed that I could request an Employment Verification Letter from. I was placed on hold for 15 min and the rep who answered said my social did not pull up anything in their system. She instructed me to call back to Dell to tell them my social was not pulling up anything in their system. I called Dell again. There is no option to speak to a rep. if you chose the options to request employment verification for a previous employee, the only option it gives is telling you to call the 800-367-5690 that I already did who could not find my SSN once I got to the rep. The systems prompts before the rep did pull up my info. The rep keeps saying I have to discuss this issue with Dell HR……    
Problems getting employment verification letter - dead end