Update = After verifying ownership and completing troubleshooting, a DELL agent setup service.
I purchased this laptop September 8, 2021. 13 months later I reported an hinges broken issue on November 4, 2022. and also I called at least 10-15 times in your Dell community regarding the status of my hinges and touchpad parts. And in your Dell delivery status it’s showing me that part are in backlog. Your executive say that parts are not available in the stock. I am a working professional and I have to deliver my project before May 20. I didn't got my salary for April month just because of your low quality plastic piece and worst service. So my question is who will bear all of this loss that I face? Why the mistake in company’s manufacturing, customer will face? It’s company’s fault so they need to bear this loss. Now I want refund of the product or else delivery me the latest piece quickly. I purchased this laptop September 8, 2021 and paying huge amount for what? For touchpad not working or hinges not working issue?
Inspiron 15 3511, hinges and touchpad issue