Hi s59m, Thank you for posting your inquiry on the Dell Community Forum. I am  happy to address this concern for you. I sent an email to this address and received a reply from a manager from Dell Technical Support Department. This email Dell_Support_NAE912[NAME].com is a valid Dell Support email channel.  I trust this answers any doubts you may have had about it's credibility. Please let us know if you have any additional questions or concerns.
I recently contacted a customer support agent about my laptop which no longer powers on. I received a box in the mail to put the laptop in to ship it today. It all seems real, but the dell.com Email doesn't seem credible.  The address is Dell_Support_NAE912[NAME].com. Is this trustable? My concern would be shipping my laptop off to a fake "customer service" rep.
Credible Email?