I'm getting a replacement machine shipped to me. Expected arrival date is 1/28/21. We'll see how this goes, hopefully this one isn't a piece of junk. 
Let me preface this story with this: I was a desktop support person for ~10 years. I was hardware certified by Dell and HP. This isn't my first hardware rodeo.Purchased an Aurora R11 late November. Computer was DOA when I received it. I went through the normal troubleshooting steps of removing the ram and reseating, same with the graphics card. I was able to get the computer power up and attempt to load Windows. Installation was corrupt, Windows 10 would attempt to repair, fail, and reboot. Rinse and repeat. I contacted Dell for assistance since this is a brand new computer and frankly I don't think I should be repairing a brand new piece of equipment. After speaking with support they dispatched a tech (Global Step) who was sent a new NVMe drive to install in the machine. It was a blank drive and the tech did not have any windows installation media. He contacted support and was shipped a pre-imaged drive.Visit #2 from the tech, NVMe drive was installed but the same issue persisted. Visit #3 from the tech, I'm not even sure what he did since I was in a meeting while he was onsite. Computer is still not repaired. I contacted Dell support to request a new computer be shipped to me OR a refund applied to my credit card. So, now I sit, waiting on this to be escalated so I can get some resolution. Due to the holidays, I've been waiting over a week for the escalation. I'm also told it would be 2-3 weeks before the replacement machine would be shipped to me. At that point it will be 2 months and some weeks since I ordered my computer. I'm absolutely disgusted with Dell and the support offered to customers. I've never had such poor support over the last 25 years. Once this issue is resolved I will *not* be buying any additional hardware from Dell. 
Aurora R11, disappointing product and support