Hi [NAME]  please open your online Dell account to see how your order is progressing. Dell will invoice you when it arrives in the US and clears customs, only then can Dell arrange delivery of your Alienware x14 (your online Dell account Sign In, is in top RH corner). 
I placed my order for an Alienware x14 on Wed 16 Feb, Payment was sent on Thu 17 Feb. I have not had an order number come through as of yet. I have sent through remittance advice to the appropriate emails and a sales rep. After nine calls to customer care who only want to hang up and get someone to call me back (who never do), I am concerned my thousands of $$$$ are just sitting around not being processed delaying the build of my laptop. Is it too hard to ask someone to check with finance to confirm my payment has come through to progress my order?    
Order confirmation delay issue