Hi Simon_177,   Thank you for posting your inquiry on the Dell Community Forum Customer Care Board. Please accept my apology for any frustration or inconvenience this unauthorized return may have caused. Once an order has reached the In Process (IP) state of completion, there is no opportunity to cancel the order. We can set up a Credit Return Authorization (CRA) once the order has shipped. You will receive a return shipping label that can be applied to the package when you receive the order, and the carrier will take the package for re-delivery back to Dell.  You can return products that you bought directly from us within the timeframe set by our Return Policy. If your order has an error, or if you want to return your order for another reason, don’t refuse delivery of your order.  Refusing delivery may increase the amount of time that it takes to credit your account. If you would like to return your order, you should accept the delivery and complete the Return Form or Contact Customer Support Team to arrange your return. Before returning a product, you MUST first contact Dell customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Dell will not accept returns without a CRA number. To find the appropriate phone number or to send an email to customer service to request a CRA number, go to Dell.com/contact " target="_blank" rel="nofollow noopener noreferrer">Dell.com/contact or see the "Contacting Dell" or "Getting Help" section of your customer documentation. If an order ships and is declined while with the carrier, you may not be credited for the return.  I trust this information is helpful. I sincerely apologize for any frustration or disappointment you may have been caused. If you have any additional questions or concerns please reply to my email and provide the requested information. Thanks,Lorna
I am losing it ! I refused the order due the fact is was a wrong placement and customer services won't pick up my call to cancel, nor the web chat and e-mail can't help. They revived the package in 12/16/2015, and promise me to refund my money back around mid-February, and still ! NO REFUND! I can't believe my first purchase experience with Dell would be this horrible ! After I spent countless hours with the customer care phone number, my $1300 refund still on hold for over 90 days!  If I still can't receive my refund at the end of this week, I will filing a complaint to the DCA and call the Bank for help !  
Over 90 days now! Where is my refund !?