Hello Susanna, I replied to you in private message. I really appreciate you are helping me. I really hope you are going to solve my problem, which seems many of other customers had this problem, too.Thank you. I contacted our offers team and they've made an exception. The claim Id has been validated and the card will be issued within 28 days.DELL-Cares  
Hello,  I've bought 5 Dell pcs so far in my life, and my latest pc purchase for my husband with the "promised" $200 gift card promotion issue completely got rid of my trust in Dell.  I checked at the time of purchase on dell website to see how to get the gift card, and I saw a page that says I need to wait for an email about the gift card. I waited, and nothing happened to any of my inboxes.  I contacted the customer care first, saying I never received email regarding this gift card promotion. And one of the representative sent me a link to submit a claim and also left a contact for gift card promo team, and I found the window was closed.  Then I contacted support[NAME].com and got a message they are not going to help me at all, and they said I need to contact the customer care, which I already did at first. Promo team is making me go into a loop that never ends. They claimed it was Dell sales team's fault that I am not receiving the gift card.  This seems to me a scheme that promises a gift card that never works. I would have bought a HP pc that my husband said that was $200 more inexpensive than the Dell model I bought for him with non-gift card applied price. It was over $1100.  I really need someone to help me get out of this loop. Thank you very much.
Going nowhere to get help with Visa Promo Gift Card Chaos