Thank you! We have received the required details. We will work towards a resolution. I see that an exchange request has been raised. The order is yet to enter production. You can track the status of the Service Request here.
Dear all I bought amazing XPS 9500, maxed out spec. Nothing more you can get...unfortunatelly then bad stories just began. My touchpad was defective, so Dell DE send technician to fix it, it took over week (I do have NBD 4 years plus, whatever was max possible). Was even worse, because technician broke wlan card, so they ordered new mainboard. Another tech visit...all seems fine...after few hours, I noticed touchpad is loose, and depleted...oh well. Contacted support immediately, Dell agreed to replace laptop. And now best part, it will take over month! I can expect new XPS at 28th of October (subject to be delayed) but my current XPS will be collected 10th of October as they informed me in the email, it means I'm without my work PC? Dell is this how it works?
Replacement laptop not until October 28?