Hi [NAME] Support for Alienware m15 Ryzen Edition R5, Drivers & Downloads updates. Installing the small BIOS update file must be undertaken incrementally so that all BIOS features are installed, jumping to the most recent BIOS version does not install all the features. Do not install BIOS over the internet, follow the official Dell process Update the BIOS on your Alienware PC - YouTube.  Please visit Device Manager and delete Unknown USB driver with yellow triangle.  Please use Revo Uninstaller Free and its advanced scan to completely remove OC Controls and then AWCC. Restart (not Shut Down) so that these changes are saved. When system boots into windows operating system, wait for Task Manager CPU usage to return to about 3%.  You should incrementally install all the BIOS update versions, Restart (not Shut Down) so that these changes are saved.  Now you are ready to install the most recent version of AWCC, Restart (not Shut Down), and it should automatically get the OC Controls application for you.  OC Controls installation should be automatic, but sometimes manual install is required. Then Restart (not Shut Down).  Wait for Task Manager CPU usage to return to about 3%, and then check that AlienFX 2.0 is working.  You have 30 days to Accept or Reject new system that does not work. Dell Refund policy, New vs Refurbished - Dell Community [IMAGE]
TL;DR keyboard lights stopped working and there's a problem in device manager (see pic) I've had the laptop about 2 weeks. At the end of the first week, the FX stopped working and I saw that there was a device problem in device manager (see pic). I ran all the automatic support options in the Alienware app and the 1.4.0 BIOS update seemed to fix everything. However, the same problem showed up again today -- no more keyboard lights. AWCC has all the right settings, just as I left them. Fn+F7 didn't do anything, either. I ran all the automated support options again but it didn't help. Any suggestions? Thanks in advance! [IMAGE]
m15 R5, FX stopped working