Dell Customers are reporting receiving phone calls from third party entities posing as Dell technicians. These entities state the customers systems are infected by viruses or malware and offer to assist in removing them for a fee. Please do not transfer funds to or share account details with, unknown/ non-validated parties. Do not provide any confidential information such as password, Customer ID, Credit/Debit Card number or PIN, CVV, DOB to any e-mail or telephonic request, even if the request is from Dell. If you receive a suspicious call from someone claiming to be from Dell Inc., you may file a complaint online with this Complaint Assistant  or this phone helpline: 1-877-382-4357.
I just (JULY 28,2014) received a call from 856-2314 (no area code). Man of claimed to be from DELL and that they (tech dept.) were receiving warnings at DELL that someone is trying to access my computer (hack into it). After asking me to enter "eventvwr", he let me see all the warnings and errors to scare me into - get this now: He now wanted me to allow him to remotely access my computer so he could fix my issues for me. As I declined, he proceeded to say that the call was recorded and that DELL would hold no responsibility in my refusal to allow the "fix".
SCAM ALERT