I admit that it is confusing. Everything from the Dell Outlet is refurbished. This is a legal disclaimer that Dell must put on the box because the product is being resold. * Outlet New = Factory sealed products that were either canceled or unopened returns. Outlet New products do not have any cosmetic blemishes. * Certified Refurbished = Previously opened/used product returned to Dell. They are tested and then resold. Product may have some cosmetic blemishes that do not affect performance. * Scratch & Dent = Certified Refurbished product that may have considerable cosmetic blemishes that do not affect performance.
Don't crucify me, this is my first post and I'm hoping for an honest response. If this has been asked a million times, well remember the first time you posted and take it easy. I ordered a computer from Dell Outlet this weekend. On the site there are several options, Scratch & Dent, Certified Refurbished & Dell Outlet New. I selected Scratch & Dent. Skip to today, the computer arrives with a big green label on it staying REFURBISHED. The customer support (3rd world) told me that is how it always is. What gives?
What does Dell Outlet Scratch & Dent really mean?