Dell BU program seemed to be corrupted. Uninstall it and download and reinstall it. Get the correct/same version and reinstall. It should be the same version as when the computer was new. You can use the built in windows version of Backup instead. www.dell.com/.../Dell-Backup-and-Recovery
Hi there all, I was wondering if someone could help or at least shed some light on this problem. I try to start up "Dell Backup and Recovery" and it fails to start with the message "Dell Backup and Recovery encountered a problem and needs to close. We are Sorry for the inconvenience." It used to work in the past, then all of a sudden it stopped. I wanted to do a backup as it is requesting me to do so and it now fails. I am wondering if it is a problem with my partitions, I haven't changed them in any way, but it seems that I have an extra partition to a colleague with a similar but not the same dell computer. Thank you very much all if anyone could help this would be excellent. The EventVwr says: Log Name: ApplicationSource: Application ErrorDate: 16/03/2016 14:58:55Event ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: Description: Faulting application name: Dbr.exe, version: 2.8.0.62, time stamp: 0x5664aadf Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0eaabd22 Faulting process id: 0x40b8 Faulting application start time: 0x01d17f8bad9564d9 Faulting application path: C:\Program Files (x86)\Dell Backup and Recovery\Dbr.exe Faulting module path: unknown Report Id: 828a7aa3-cf59-4b77-88b4-90980f350b6e Faulting package full name: Faulting package-relative application ID: Event Xml:  schemas.microsoft.com/.../event">    1000  2  100  0x80000000000000   147397  Application      Dbr.exe  2.8.0.62  5664aadf  unknown  0.0.0.0  00000000  c0000005  0eaabd22  40b8  01d17f8bad9564d9  C:\Program Files (x86)\Dell Backup and Recovery\Dbr.exe  unknown  828a7aa3-cf59-4b77-88b4-90980f350b6e        Log Name: ApplicationSource: .NET RuntimeDate: 16/03/2016 14:58:55Event ID: 1026Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: Description: Application: Dbr.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException Stack: at Win7Library.Win7Lib.GetWin7Lib(System.String) at STUICore.Backup.Cloud.CloudProfileManagement.GetLibraries() at STUICore.Backup.Cloud.CloudProfileManagement.PreLoadProfileInfo(System.Object) at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()  Event Xml: schemas.microsoft.com/.../event">    1026  2  0  0x80000000000000   147396  Application      Application: Dbr.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException Stack: at Win7Library.Win7Lib.GetWin7Lib(System.String) at STUICore.Backup.Cloud.CloudProfileManagement.GetLibraries() at STUICore.Backup.Cloud.CloudProfileManagement.PreLoadProfileInfo(System.Object) at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()    
Backup and Recovery fails to start