Is your issue resolved? I am facing same problem.
I have made a purchase on 27/02/2021@ dell official site for an inspirion 5402, amount was debited through UPI mode but there is no order confirmation in my dell-my orders list. This is completely untrustable for me now, please get back the refund or give the order confirmation.. please share the link to make a private message, so that I can provide the transaction details. Please help me ASAP @[NAME] Cares
Amount debited through UPI but No order confirmation