 Best to post this in the Virus & Spyware Discussions Forum here:[URL]
My mothers computer has gotten infected with the Cryptowall virus.  She only uses it for email so there are really no important files to worry about.  However, I do want to do a clean-up on it with perhaps a hard drive reformat and then upgrade her anti-virus software.    The computer was preloaded with Windows 8 but there are no back-up disks to reinstall the OS.  Where do I begin?  Do I contact Dell with all of the particulars of here computer and somehow get a recovery disk? Thank you!
(redirected) Dimension Desktop infected with Cryptowall virus