Hi, usually you will have a ticket being created along with an email notification. If i were you, i would chat or call Dell again regarding this matter. I dont want to blame anyone, but it is unsusal that there is no service request being available within 1-2 hours after your inquiry.  
I had a lengthy chat with Dell yesterday (8/23/2022) concerning the above referenced S/T and it was decided a repair request would be initiated. I have not received the 'repair request' email as of yet. Please advise.    Thank you.  Ellin Bursese 
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