I received the refund. It took a lot of effort to get it, when it should have been almost automatic, but I did get it.
Be warned: If you purchase technical support from Dell, they tell you they will refund your money if they don't fix the problem, but that was not true for me. I contacted Dell when I had a problem with my computer. The operating system got corrupted and I could not boot the computer. I explained that my priority was getting my data off the drive, because I did not have it backed up. They told me it would be a $99 charge which would be refunded if they were unable to fix the problem. They did some troubleshooting, and then sent me a USB which would reformat the drive without recovering my data. I again explained that I needed the data and reformatting the drive before recovering it was not an acceptable option. I was told I needed to take the computer to some place local to get the data recovered, and I again asked about the charge and was told that if Dell didn't fix the computer, the charge would be refunded. I took the computer to a local company, they pulled off my data and reformatted my hard drive, and I paid them for the work. However, when I spoke to Dell afterward, I was told they would not be refunding my money since they did some troubleshooting and sent me media. I told them that the media wasn't used and I would be happy to return it and I did not consider troubleshooting that ended with, "take it to someone else and pay them to fix it" as being the same as fixing the problem. I was told by two different techs I would be getting a refund if they didn't fix it, and I was not given that refund. Something you might want to keep in mind before purchasing Dell service-support.
Dell was not honest about $99 charge