3020 is from 2012 long before support Assist ever existed. Dell posts this information when the specific model is EOL when the next model is released.  Current Model is 3080 [URL] This model is well past the System Design Life Cycle SDLC support window of 5 years MAX. Its an EOL EOS system. Dell does not support systems for 8 years or more because parts for the model including chipset and processor are not available that long from INTEL. Microsoft also has a 5 year Life cycle for software which is why Office 2007 2010 2013 2016 is EOL current windows has Office 2019
Hello, I have a Dell Optiplex 3020 Desktop Computer that I'd like to reset back to factory settings so I created a bootable USB Flash Drive using the Dell OS Recovery Tool on Windows 10, as I don't have a recovery partition on my hard drive. It told me that I use a Windows 10 Image which is automated by SupportAssist so I did that and it completed successfully. I restarted my computer into the OS Recovery USB and click on the Start Reset option and all the reset options were grayed out, I assumed it didn't detect my WiFi Dongle that I had plugged in so I plugged in an Ethernet Cable and the options were still grayed out but this time on the "Reset and Update" option it says "Not available on this computer." I don't know what is going on here and why I can't reset my PC this way?
SupportAssist OS Recovery Reset Options are unavailable?!