Alienware is now only good at doing advertising campaigns feeding you tubers to do good reviews and making people fool . Nobody purchase any device with 2000$ usd for just using 1/2 year.  My laptop has been dead since a month and problem is in motherboard, my question is why do put cheapest component in their premium laptop? There should be laws to ensure false advertising and social PR campaign stays illegal. Some people praise their device but their device becomes garbage within a year exactly when warranty finishes . There is no quality control in Alienware products. And they use Taiwanese  motherboard in their product.   Just last month I saw 10-30 motherboard issues in Alienware 17  R5 , and M series Alienware laptop. there are a very few people who owns it , components are rare to repair , hardware design non modular. I want to say DELL that , it takes years to make business reputation , but very less time to go in vein. NOKIA like company doesn’t exist now don’t think that Dell will survive creating their faulty products. Never Buy Alienware Laptop if you think your 2-3 thousand USD have some value. Desktop PC can survive 10+ years if you choose good electronic  component . 
Very Disappointed with Alienware's POOR quality control and Dell's POOR customer care. So I decided to make this post to share my experience although I don't know if it helps or not. Since one individual customer is not enough to get their Care? Briefly the timeline : So they have to collect the system back in order to start the replacement process, which takes another 18-30 working days. So let's guess when can I get my new system? 12th August? I placed an order on 27th May and spent so much time talking to their customer care and ended up with a replacement machine which may arrive in middle August?
Disappointed, Alienware POOR quality control, POOR customer care