Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
I don't know where to begin with. I ordered a laptop and it came damaged. Even the replacement i received that's damaged too. I will not even start explaining how much i had to fight with them to get a replacement laptop before i return my damaged laptop. Its gonna take up a entire day to write that. Anyways the replacement laptop is also damaged but in a different way. So this was the review for Dell now it's the agents.  AASHISH A this agent has the audacity to raise his voice and then lying immediately. After asking several times he gave to his supervisor. i totally believe his supervisor didn't wanted to talk. Also not to forget in the first laptop agent Ashwariya wasted over 2hrs of my time and in the second incident this Aasish  wasted iver an hr!! Anyways let's continue with the supervisor. So his supervisor ROHIT didn't even apologize for his employees behavior. They expect me to send my laptop for 2 weeks without giving me any backup. Even though the fault is there's. It's not like it got issues after I start using it. It got issues since I received it.  Only supervisor i think was very nice and really to accountable for his employees was Saeed as long i can remember. He himself wanted to talk with me about my experience what issue i faced. I think only because of him I didn't return the laptop or else i would have simply done that and my life would be easier. Now my return time is gone and stuck with this stupid laptop and waiting for new parts to receive and the technician gonna come at my place as their one time exception and fix this! It overheats like crazy, issue with touchpad and top of that bent screen which makes it laptop not to close fully! They need to learn the basics etiquette which our parents teach us. Laptop model: Inspiron 15 Laptop   
Rude, dishonest, liar!