Forum note = The posting of Dell employee email address is not allowed. They were removed from your post. Our apologies for the confusion. This was not a scam. Those are legit Dell employees who work for Dell Financial administration services. You should send an email to both of them asking for an update and to provide whatever information they might need. As far as cancelling the order, they can also assist with this. Or you may use Customer Service Chat during business hours.
Starting from the beginning: I tried to order an Alienware 17'' two weeks ago. On 08/26/2015 I received an e-mail from Rahul M, with my name misspelled on it, saying that I should call to a strange number and confirm my credit card information (which is absurd, because my card company says that I don't have any problem with my card). I answered the e-mail saying that I need more information about the problem and that the act of giving away personal information about my credit card would be very unsafe and suspect. I never received any answer about it. On the next day, I received another email, from the same person, saying that I should simply commit to it and give my personal credit card information. These emails were kind of visually crude, so I simply ignored it, assuming that it was a very well done scam (wondering about how they could have so many personal information from my order, I searched on Google and I was shocked with so many scams attempts following a similar pattern. I guess that we have a big problem about customer service scams on Dell). Ok, after the second e-mail, my order was cancelled, an e-mail saying that my shopping cart is almost there to be complete with an official order arrived (?), and I got nothing as a response. I tried to contact another customer service e-mail from Dell website, but still without a reply. Tried for the second time to attempt a successful purchase, I received two e-mails saying that my order was completed and that it was confirmed. However, I noticed one more e-mail, right BEFORE those two automatic e-mails, saying THE SAME thing that Rahul M wrote on his e-mail. However, there was another e-mail on it now, attending by the name of Prashanth K3 on 08/28/2015, oh, and on the title of the e-mail, it says that it was the second notification, which is false, because I received only one e-mail from that receipt. The content of the message was the same. saying that I need to call a determined phone number and give my card information. At least this time my name is wrote in the correct way. However, I tried AGAIN to have more information about it, and I'm being ignored once again. I would like to know how to be sure if my order is in fact cancelled (in my order status, it shows "In production", however, it never changed so far, and I don't have idea of when they will complete the production phase and ship the product to me). It is just so unclear if my order is really being attended, that my money wasn't even debited from the credit card the last time I checked. Of course there is something strange here, I just want someone reliable from Dell to help me with this matter. I will provide more order details and numbers if asked. Does it is a common "safety procedure" confirm personal data on phone in order to buy Dell products? Just for curiosity purposes: Is it possible for me to cancel an order without any costs? If the answer is yes, where and how I do that? Thank you, looking forward to be answered. Giovani C
Don`t have enough information about Order + Poor Customer Support + Suspect 
Scam Email