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Sorry my English is terrible. My Aurora R11 just had black screen problem when I tried to open the system. Because my warranty has expired, I purchased a Single Incident Support. Diagnostics via Express Support Service and the expert said its the GPU's problem and they replaced a video card for me and shipped it back at July 1st or June 30th, (sorry I forgot the date, should be one of them). And when I received the system only one week later the black screen happed again? I didn't play any 3A games only play LOL and NBA 2K22. Who should I contact? I tried to contact the customer service and they said let me contact tech department. I think think the department just sent back without repair or they didn't test the whole system when they shipped back. Should I get a free repair again? It just charged me $400+ and shipped back a broken system to me.
Aurora R11, purchased service and not fixed the problem