Yes  My Computer is connected to the internet with an Ethernet Cable. Hi tchauvet: Did you test if SupportAssist runs correctly on your computer when you disconnect your Ethernet (LAN) cable and connect to the internet using a wireless / WiFi connection, as Eugene723 suggested in their 27-Aug-2022 post in SA Unable to Connect to Internet via LAN, Connects via WiFi ?-----------64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v104.0.1 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.14.210-1.0.1751 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.20.0Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
Hello, I have a Dell G7 7700 Laptop and I regularly use Dell SupportAssist but every time I use it, it keeps saying that it's not connected to the internet. I troubleshoot many times and the SupportAssist still not connected to the internet. What are your suggestions?  
SupportAssist not connected to Internet