Status update: service was set up by Dell-Cares.
Bought the product in Nov'22 and been using laptop for official purposes as BYOD. Suddenly one of its hinges went faulty. Raised the concern through Dell Support. They raised a service against it. And now the service is On Hold since then stating parts are not available with them. I don't recommend anybody to buy Inspiron 3511 as this product is having manufacturing defect with its hinges.
Broken Hinges in Inspiron 15 3511