Hi [NAME] welcome to this user to user discussion forum. This is not Dell Support.  This is usually a bad install of Dell's Alienware Command Center (AWCC), and the fix is to make sure it installs correctly. The old AWCC must be fully removed before the new AWCC is installed. Please use Revo Uninstaller Free to remove AWCC (and OC Controls) and then Advanced Scan to remove all the multiple files, folders, and/or Registry entries left on your system. Then Restart (not Shut Down).  Support for Alienware x15 R1 Drivers & Downloads provides AWCC version 5.3.2.0.<ADMIN NOTE: Broken link has been removed from this post by Dell> To ensure the integrity of your download file, please verify its checksum value.   When Windows reappears, install AWCC, as if for the first time, right click on installer file to Run as administrator. Then Restart (not Shut Down).  When Windows reappears, run AWCC and it should get OC Controls and AlienFX 2.0. Then Restart (not Shut Down).  When Windows reappears, run AWCC and check that AWCC Home, Library, FX and Fusion tabs all work.  Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you. 
On new laptop Alienware x15 R1 15.6" 360Hz FHD Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce RTX 3070 - 512GB , the played at first few minutes then crashed, could not close the game with various methods after crash including task manager and have to reboot. I tried uninstalling and reinstalling the game, updated the Game Pass app and still have same issue? All other games work fine and Control game runs on my other laptop with a 3050 TI. After all that I went back and look at my logs which shows Alienware Command Center crashing, I uninstalled and reinstalled and this seem to fix the issue but later while playing game crashed after I died and logs show AWCC.exe crashing again? Win 10 Home Ver 10.0.19043 Build 19043, Bios Alienware 1.2.1 7/12/2021, GeForce Game Ready Driver Ver 471.68 SourceAlienware Command Center SummaryPOFContextAppCrash Date‎8/‎22/‎2021 11:31 AM StatusReport sent DescriptionDellInc.AlienwareCommandCenter_htrsf667h5kn2!AppFaulting Application Path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.3.2.0_x64__htrsf667h5kn2\AWCC.exe Problem signatureProblem Event Name: POFContextAppCrashPackage Full name: DellInc.AlienwareCommandCenter_5.3.2.0_x64__htrsf667h5kn2Application name: praid:AppApplication Version: 5.3.2.0Error Code: 0x80004003Signature: 6f41f5bc344717db841ff006f947a072OS Version: 10.0.19043.2.0.0.768.101Locale ID: 1033 Extra information about the problemBucket ID: fb239155bdad2c8bf141bc1ff014b3d8 (1243481817488864216)
x15 R1, AWCC crashing while playing game Control on Game Pass