Hi,   My name is Susanna and I'll be your dedicated support assistant during this conversation. Could you provide the registered owner's name? Let me quickly review it and assist further. The credit will post to the original mode of payment within 2-3 days business days. As all your concerns were addressed, I will close the case.
I'm trying to return a dell XPS and I followed all the instructions the support guy gave me on the phone but he didn't mention this part. I didn't read the email stupid me. I have the UPS tracking information and saw that it got delivered. What's going to happen? Will it sit in limbo, get returned to me, or will Dell be able to figure it out.
Re: URGENT!! I forgot the write the Return Authorization Number on the box