If you called Dell tech support the problem may be that the specs  list 16GB as the maximum. Yet it lists each slot compatible with up to a 16GB RAM module. Which would mean that 16GB x 2 for 32 GB total would be compatible. The Dell techs go strictly by the spec sheet even if the specs are inconsistent. It is possible that Dell has not tested 32GB in the system leading to the confusion. The best source would be Crucial here which does list 32GB as a compatible RAM total. And yes the Crucial RAM is compatible and will work with 32GB total. And if on the off chance that it did not work, Crucial RAM is completely returnable for a refund.
Hello everyone,I work on a dell inspiron 3793 in 2x8go memory. I would like to move to 2 x 16gb. After a discussion with Dell, it seems that there is a risk at startup. Has anyone done this upgrade before? According to my research I could do it with Crucial 16GB DDR4-3200 SODIMM What do you think?   Best, Vincent
DELL inspiron 3793 memory Upgrade 2x16