Worked with Dell-Cares to address. 
Hi Team, I got my replacement after a long struggle. But I doubt whether this product is a new one or refurbished. No drivers are installing and it says my system is out of warranty. I received laptop yesterday and tried to install the drivers today, but noting works. Audio, Bluetooth, print+screen, Thunderbolt, killer.. I mean all the drivers results in installation error. Is there a way to get my refund. I really don't want to struggle or write mail anymore. Please help me with the refund. It gives me stress and disappointment. Otherwise I have to proceed through legal action. This annoys and frustrates a lot. I am spending most of the time in complaining your product. Which I really hate. But there is no way for me or solution from your team. When I call the customer care it says only weekday support but in your site its mentioned as 24/7. Please understand from customer's perspective. I need a solution(not just acknowledgment) ASAP.
New laptop received as a replacement is not working