Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.  Hopefully you or Dell have used your online Dell account to create Service Request and to Reject within the first 30 days. Visit your account to confirm or create Service Request.  When Dell accepts your Reject request, it is booked and Dell can take many weeks getting it authorised, but Reject is still booked. Eventually CRA will be processed, but your Reject has been booked, so there is nothing to be concerned about. Kind regards.  [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on Kudos as this user's only reward.] 
hi, i want to get CRA number and i have emailed the customer care. They say that they need time to get the carriers. what to do i have 14 days left to send the laptop back, pls help  The box in which the laptop was sent is still sealed and have damage on one of its corners, i received it damaged and taken photos and sent to dell care team but all they say is give us time for carriers. what to do pls help i dont want to be late returning the laptop to dell.
Need Cra number pls help