Hello RicardoAmais   I see from the screen shot a possible error was found and we can fix the problem by following these steps. *Update the BIOS. *Restart the computer, and then run the PSA diagnostics again.   After that; If you still have an issue could you provide more information.
[IMAGE] Estou com esse erro  Service Tag [private information removed by moderator] Error Code: 2000-0251 Validation: 106414
Erro - ePSA 4239.45 - ALERT