Update: the newest drivers from nvidia were the culprit for this issue. After reverting back to the previous version, the 180hz option came back
Im using my Dell XPS 9710 and im almost positive this is either a software or hardware issue. Monitor: [URL] So ive had this monitor for a couple of months now, I love it for its high frames and great colors. But recently, i started my computer and noticed it was running at 144.  Last week, i was messing with the resolution and rotation with the monitor (wanting to see if upside down was better than right side up cuz of the bezels, its not). I upscaled the resolution from 2560x1080 to 3480x2160 60hz, it wasnt that good and reverting it back to 2560x1080 180hz but the monitor went black ( i assumed it was calibrating). But after a couple days of playing, i noticed that on nvidia control panel and windows setting, there was no option for 180hz. I checked my windows settings and it was locked to 144 with no 180 hz setting (which i had before). after some research, i couldn't find anything for an issue like this. Im running with HDMI but that hasn't stopped my monitor from running 180 for the past couple of months so i wouldn't expect that to be the reason. I changed the port and the cable but nothing worked. I even did a fresh install of windows to see if that would fix any software issues but that didnt work. I can make a custom resolution for it but the monitor ghosts with unreliable frames. There isnt an overclocking mode on the monitor but even using free sync premium on max with variable OD on max, no change along with ELMB on max but no change. I reinstall the drivers for graphics, the monitor and the port but no fix. I tried contacting ASUS to see if what i can do to the monitor but they say it isn't a monitor issue but rather a graphics issue saying that the GPU is what determines the hz to the monitor, not the monitor itself. They recommended me to contact the manufacturer to see if the drivers are bad or something but after checking Nvidia GeForce and windows update, there was nothing along with the fact that my dell warranty expired so i cant really call dell for assistance. i have the RTX 3060 Laptop GPU, if I was using 180hz for the past 3 months, why the sudden change and inability to switch back even if new graphics or drivers weren't installed? I paid nearly $300 for the monitor to play close to 200hz, if i wanted to play 144hz, i would've got a 144hz monitor. You can see why my frustrated. Any other suggestions? Reddit link for photos: [URL]
Monitor original 180hz but after restart, locked 144hz?