Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
I bought a nice an expensive Dell XPS 9700, it is my 3rd Dell XPS and I have had other 2 in the past, my entire life I have been with Dell. However, on May 26th my power AC adapter stopped working. Oh, forgot to mention I did buy premium support with Dell. So my power AC adapter stopped working on May 26th, I called Dell on May 28th because I had not noticed it was not working. They told me it would take 2 days to get my charger, on the 30th they said they did not have the part and the ETA was 60 days! I asked them to ship it from Dell Canada store, they said it was gonna take the same. Two days ago I bought the charger (140 CAD) and it was shipped yesterday! How? Why? Oh they blame covid for the 60 day ETA. But why the store does have the part? I asked them to ship it from the store? Anyway, < Private Service request number removed.TOS73> .
What is the benefit of getting Premium Support from Dell when they cannot 
deliver?