Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.
Hello, I am stuck in a procedural loop with repairs and I would like some advice on how to escalate to someone who is empowered to review my logged support call. In summary: a field engineer has effectively trashed my 23 month old XPS 17 9700 and I have no reasonable explanation as to why this has happened. Every time I ask someone on the helpdesk how do I complain about this all I get is radio silence. It's as if the staff have been trained not to acknowledge this type of request! My request is a simple one: I would like a formal investigation into how a request to repair a crackling speaker on my XPS 17 9700 which has resulted in a totally unusable laptop. Any constructive advice will be welcomed.
XPS 17 9700, raise a complaint, crackling speaker