[company_age]25.0[/company_age][employees]1-10 employees[/employees][funding]nan[/funding][description]ROL Solutions Ltd., operating under the brand name GovMetric, is a leading provider of citizen experience (CX) and feedback solutions for the public sector. Established in 2006, the company has over 75 years of collective expertise in customer and citizen engagement. GovMetric's mission is to help public service organizations design services that meet the needs of their citizens and communities by harnessing the power of the customer voice. 

GovMetric's flagship product, GovMetric CX, is a market-leading CX management platform that captures millions of pieces of feedback annually. The platform provides a unified view of the customer experience across all access channels and touchpoints, enabling organizations to understand their customers' needs and expectations and make data-driven decisions to improve service delivery. GovMetric also offers CaseTracker, a complementary platform for managing formal customer interactions, including complaints and Freedom of Information (FOI) requests. 

GovMetric's unique approach is characterized by its focus on building trusted, tailor-made solutions that transform citizen engagement. The company's team of experienced professionals takes the time to understand each organization's unique challenges and goals, designing and delivering a strategy and solution that is specifically configured and customized to their requirements. GovMetric's Customer Experience Improvement Framework provides a proven methodology and toolset for developing a citizen-centric culture and practices within public service organizations. 

GovMetric is a trusted partner to over 100 public service organizations, including local authorities, housing associations, national transport agencies, county police forces, government agencies and public bodies, education providers, and the NHS. The company's commitment to making life better for real people is evident in its dedication to helping organizations create opportunities for positive, meaningful citizen engagements that lead to real change in people's lives.[/description][ps]GovMetric CX, CaseTracker, Support Services[/ps]