text:
Pipeline Corrosion Control
74 DALCROSS
RG12 0UL
Cathodic Protection Network Laboratory
This is the second in the series examining the actual measuring of corrosion.
In this series we use a copper/copper-sulphate electrode made of a plastic tube (the shell of a ball point pen) filled with copper-sulphate solution and a copper wire to connect to the probe of the meter.
The probe of this electrode is a tooth pick .
This serves as a luggin capillary to contact the electrolyte in which the subject metal us immersed.
halfcells
The next four pictures show the voltages between two nails when they are ontacting the electrolyte in which the subject nails can be seen to be corroding.
nailprobe1
You can see the voltage on the meter change as the nail-probes are moved. The nail connected to the meter 'common' is seen as the zero.
The voltage on the meter is due to the potential of each probe-nail being different. The left hand nail-probe is zero for the purposes of the meter display.
The steel of each nail-probe has a reaction to the electrolyte that it contacts. This reaction EMF is added to the measuring circuit.
This reaction potential is added to the potential of the electrolyte at both contact points. The potential of the electrolyte is due to other 'electrical pressures'. This is similar to the measuring circuits that we encounter in applied cathodic protection.
probenails
In the pictures that follow the Luggin probes are used to contact the electrolyte instead of the probe nails. The potential difference between the two contact points in the electrolyte is 0.0517v. The common of the meter being zero and connected to the Luggin capillary on the left hand side of the picture, there are more charges on the right hand point of contact thus giving a + positive display.
luggin1
In the picture below the probes are moved to the second partition and the voltage is shown as -0.0071v
The probes are then moved to the third partition and the voltage shows -0.0820 v
It should be noted, at this stage, that the probes are in the 'IR drop' of single corrosion cells between the anode and cathode of each. This feature is explained in the diagram accompanying DIN 50918
din50918a
din50918b
The value displayed on the meter is the difference in the potential zones of the electrolyte in each insulated container. These zones are caused by diffusion in a similar way to the inverse square law of radiation (but not straight line directional).
It can be seen that the exact position of each probe is crucial to each measurement.
luggen6
It can be seen that the two probes have almost the same potential when the tips are held together and produce 0.0001 volts to 0.0004 volts
As the probes are moved apart they are each touching a different potential zone.
When the probes are separated by air there is too much resistance to complete the measuring circuit and a voltage of zero shows on the display.
As you can see, there is no way to calculate the voltage between the probes when they are moved within the electrolyte and that is why the IR drop is a problem that the scientists must overcome when setting up their experiments,
However, we use this to our advantage when we practice DCVG and plot the ground potentials to indicate the flow of electrical charges from cathodic protection anode to the coating faults or bare metal on pipelines and structures.
When the probes are touching low resistance electrolyte (or ground) there is less voltage between them.
luggin10
The probe connected to the 'Common' of the meter has now been fixed in partition three as a fixed reference and the meter sees this as zero.
lugin12
It can be seen that the movement of the 'roving probe' from partition one to partition two has reversed the polarity of the display from 0.0389 to -0.0241.
It can be seen that the movement of the 'roving probe' from partition two to partition three has increased the voltage from -0.0241 to -0.0696
Moving the probe to the position seen in the picture below results in the display of -0.0519 volts
in the picture below you can see that the two probes are closer together but in a different partition of the test tray. The voltage has changed polarity and is now 0.0064 volts. The position in which the probe is now placed has more charges than it's last position and has a potential 0.0064 v more than the position of the fixed probe.
Using the fixed probe as zero for all readings it is possible to plot the complete potential profile of an area in the test tray and in field work.
The voltages can be plotted in a grid formation and then produce a 3D graphic that helps to identify the electrical pressures that cause current to flow.from the high potentials to the lower potentials in the ground.
This is the principle on which I originated DCVG in Nigeria in the mid 1970's,
26 Anyone can make the test tray shown in these pictures and carry out these tests to make their own observations.
27 Tests of this sort demonstrate that we must believe in our meters and forget opinions until we form a picture from the data we gather.
In the picture above we see there is no voltage and this is because the roving probe did not make good enough contact with the electrolyte for the charges to drive the meter.
This happens in DCVG and CIPS surveys and the remedy is to water the location where the probe contacts. The water itself does not conduct electricity but the disolved salts provide a greater surface area to the grains of sand and dust. The water is seen to improve the measurements in that enough current passes through the measuring circuit to make the internal resistance of the meter more accurate.
In these pictures we can see the real corrosion products that resulted from the reactions that caused the readings we have observed.
This validates the opinion that we are measuring the effect of electrical charges in the electrolyte and that these charges resulted from the corrosion.
It shows that the copper/copper-sulphate electrode can be used as a fixed referrence potential but that this is dependent on the meter to set it as zero. If we put the test leads in the other way round each measurement would have a different zero according to the display.
The graphs that we show as the result of DCVG and CIPS surveys are voltages between two floating potentials.
However this data need not be wasted as there are ways to establish a true zero for corrosion control purposes and extropolate a true criterion for each location.
It can be seen that corrosion is dependent on many features such as pH and resistances in the electrolyte that must be included in the measuring process.
Link to next page
Email Cathodic Protection Network International Limited


My name is Kelsey and I'm the Operations Intern for the summer. This coming fall, I will be a junior Biomedical Engineering major at Western New England University.
Getting an internship for the summer can be incredibly difficult, but selecting which one is right for you is even harder. At first, I wasn't sure that this internship program at New England Construction was going to be a good choice for me, as it's much more of a Civil Engineering application than a Biomedical one. But after working here for three weeks, I can tell you that there is certainly a lot to be experienced from working here.
Putting aside the textbook knowledge of construction; reading architectural drawings, writing change order requests, contracts, and requests for information from the architect, and even requesting submittals from subcontractors; there's so much more to learn here! As an intern, I'm learning what it's like to juggle multiple projects at once, getting comfortable with meeting and working with new people every day, and witnessing the long-term results of engineering. I've already seen job sites that are almost complete, and ones that are hardly even buildings yet.
But what really stands out about New England Construction is what makes it different from other companies. On my very first day, every one of my coworkers was welcoming. Once each of the project engineers offered up their assistance if ever I should need it, I knew I would be in good hands for the summer. The real value of the internship is working at a company that cares about you. You immediately become part of the team and are treated as such. It comes with a great deal of responsibility, but you are provided a strong support system to help you to succeed.
Working at New England Construction is an experience unlike anything I'll likely ever come across again. It's one of family, understanding, and support. Embrace the family, and you'll fit right in here.
NEC's other summer intern, Cevan will be taking over the next episode. Thanks for listening, and tune in next time to hear his thoughts on his first few weeks on the job.
Kelsey is an Intern in our Operations Department for the Summer of 2018.


text:
SYNONYM

#### According to
Index Fungorum

#### Published in
null

#### Original name
Ascobolus gamundii Dokm. & Ranalli

### Remarks
null

redpajama_set_name: RedPajamaGithub


text:
Q: I want to call cron from codeigniter 3 version We are working on automatic mail now.
I am trying to implement automatic mail using cron.
How do I call cron from the controller??
exec("0 * * *, php installation path php, public_html/index.php SendMail autoMail")

I called it because I was told to call it like this, but it doesn't work.
I want to control automatic mail by creating, modifying, and deleting cron in the controller.

A: You can try with the below code:
Controller:
<?php if ( ! defined('BASEPATH')) exit('No direct script access allowed');
class Cronjob extends CI_Controller {
static $model     = array();
static $helper    = array();
public function __construct(){
    parent::__construct();
}
public function sendMail()
{
$msg = "test";
$msg = wordwrap($msg,70);
// send email
mail("youemail@gmail.com","yoursubject",$msg);
}}

AND Then Search cronjob in cpanel then select job and write in command
/usr/local/bin/php /Home Directory/public_html/index.php controllerName/funcionName
EXAMPLE:
/usr/local/bin/php /home3/faizuldev/public_html/index.php cronjob/sendMail
click :
show screenshot

redpajama_set_name: RedPajamaStackExchange


text:
Tag Archive: MAN OF THE PEOPLE: President Trump Expected to Appear on WWE SmackDown Live in October
on July 11, 2019 in World News
MAN OF THE PEOPLE: President Trump Expected to Appear on WWE SmackDown Live in October
By Shane Trejo President Donald Trump is scheduled to return to WWE programming, over a decade after he appeared at WrestleMania 23 participating in an iconic billionaire hair vs. hair match with WWE Chairman Vince McMahon. Trump is set to appear on WWE SmackDown Live in October. This will help kick off the show after the television program moves to FOX, who acquired the brand for $1 billion dollars in 2018 to air on Friday nights. FOX reportedly floated the idea of incorporating Trump into their first broadcast of SmackDown Live. According to internal e-mails and documents, they have...
By Shane Trejo President Donald Trump is scheduled to return to WWE programming, over a decade after he appeared at WrestleMania 23 participating in an iconic billionaire hair vs. hair match with WWE Chairman Vince McMahon. Trump is set...

redpajama_set_name: RedPajamaCommonCrawl


text:
Леонардо Бертоне (,  14 березня 1994, Волен-Берн) — швейцарський футболіст, півзахисник клубу «Васланд-Беверен».

Клубна кар'єра
Вихованець клубу «Янг Бойз», в акакдемії якого перебував з 2004 року. 23 травня 2012 року у матчі проти «Базеля» дебютував у чемпіонаті Швейцарії. А 8 лютого 2014 року в матчі проти «Базеля» забив перший гол за «Янг Бойз».

У своїх перших трьох сезонах за «бджіл» грав не регулярно, в основному виходячи на заміни в кінці матчу. Але вже з сезону 2014/15 став частіше виходити в стартовому складі і 7 серпня 2014 року в матчі третього кваліфікаційного раунду Ліги Європи проти кіпрського «Ерміса» дебютував у єврокубках. У тому ж сезоні Флоран допоміг команді стати срібними призерами національного чемпіонату.

Виступи за збірні
2012 року дебютував у складі юнацької збірної Швейцарії, взяв участь у 9 іграх на юнацькому рівні.

З 2013 року залучався до складу молодіжної збірної Швейцарії. На молодіжному рівні зіграв у 13 офіційних матчах, забив 2 голи.

Титули і досягнення
  Чемпіон Швейцарії (1):
 «Янг Бойз»: 2017-18

Примітки

Посилання

Швейцарські футболісти
Гравці молодіжної збірної Швейцарії з футболу
Футболісти «Янг Бойз»
Футболісти «Цинциннаті»
Футболісти «Туна»
Футболісти «Васланд-Беверен»
Швейцарські футбольні легіонери
Футбольні легіонери у США
Футбольні легіонери в Бельгії

redpajama_set_name: RedPajamaWikipedia


text:
Q: SPRING webmvc-config.xml what does mean the Please help me! I am modifiyng my spring mwc application. But I am not able to understand what does mean one tag in the webmvc-config.xml file . I mean   why it is written common.index and not common/index ? In fact into the directory view/common there is the file index.jsp.

A: From spring 3.0 documentation

This tag is a shorcut for defining a ParameterizableViewController
  that immediately forwards to a view when invoked. Use it in static cases
  when there is no Java Controller logic to execute before the view generates
  the response

A: <?xml version="1.0" encoding="UTF-8"?>
<beans xmlns="http://www.springframework.org/schema/beans"
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:context="http://www.springframework.org/schema/context"
    xmlns:mvc="http://www.springframework.org/schema/mvc" xmlns:util="http://www.springframework.org/schema/util"
    xsi:schemaLocation="
    http://www.springframework.org/schema/beans http://www.springframework.org/schema/beans/spring-beans-3.2.xsd
    http://www.springframework.org/schema/context http://www.springframework.org/schema/context/spring-context-3.2.xsd
    http://www.springframework.org/schema/mvc http://www.springframework.org/schema/mvc/spring-mvc-3.2.xsd
    http://www.springframework.org/schema/util http://www.springframework.org/schema/util/spring-util-3.2.xsd">

    <mvc:annotation-driven />

    <!-- ================= MISC. ================= -->
    <!-- Message properties -->
    <bean id="messageSource"
        class="org.springframework.context.support.ReloadableResourceBundleMessageSource">
        <property name="basenames">
            <list>
                <value>classpath:library</value>
            </list>
        </property>
    </bean>

    <!-- Declare the Interceptor -->
    <mvc:interceptors>
        <bean class="org.springframework.web.servlet.i18n.LocaleChangeInterceptor">
            <property name="paramName" value="lang" />
        </bean>
    </mvc:interceptors>

    <!-- Declare the Resolver -->
    <bean id="localeResolver"
        class="org.springframework.web.servlet.i18n.SessionLocaleResolver" />

    <!-- Forwards requests to the "/" resource to the "home" view -->
    <mvc:view-controller path="/" view-name="common.index" />
    <mvc:view-controller path="/index.do" view-name="common.index" />
    <mvc:view-controller path="/common/ok.do"
        view-name="common.ok" />

    <mvc:view-controller path="/common/welcome.do"
        view-name="common.welcome" />

    <!-- Handles HTTP GET requests for /resources/** by efficiently serving
        up static resources in the ${webappRoot}/resources/ directory -->
    <mvc:resources mapping="/resources/**" location="/resources/" />

    <!-- ================= TILES ================= -->
    <bean id="tilesConfigurer"
        class="org.springframework.web.servlet.view.tiles3.TilesConfigurer">
        <property name="definitions">
            <list>
                <value>/WEB-INF/spring/tiles-defs.xml</value>
            </list>
        </property>
    </bean>
    <bean id="tilesViewResolver"
        class="org.springframework.web.servlet.view.tiles3.TilesViewResolver" />

    <!-- ================= Upload Resolver (Roberto) ================= -->
    <bean id="multipartResolver"
        class="org.springframework.web.multipart.commons.CommonsMultipartResolver">

        <!-- one of the properties available; the maximum file size in bytes (1 MB)-->
        <property name="maxUploadSize" value="1048576" />
    </bean>

    <context:component-scan base-package="it.univaq.mwt.library.presentation" />
</beans>


text:
7 Questions You've Always Had About Sinus Infections—Answered
Like, how can you tell the difference between a sinus problem and a cold?
By Alison Feller for WomensHealthMag.com
I love many things about my husband. He's unintentionally hilarious, is an amazing dog dad (shout-out to our 2-year-old rescue pup, Ellie!), and his work ethic is unparalleled. He's my favorite person in the whole world. But when that work ethic leads him to work 24-hour days for weeks at a time, I'm in awe at first—until I remember what I know is coming.
A sinus infection. My beloved husband doesn't let anything slow him down, but he is prone to sinus infections, and they take a toll on him like nothing I've ever seen. (And coming from a girl who has had Crohn's disease her entire life, that's saying something!)
I've pleaded with Brian to seek a permanent fix for these sinus infections, but he insists on powering through them with an Afrin-Sudafed-Claritin cocktail. Since I can't seem to convince this oh-so-stubborn husband of mine to consider sinus surgery, I decided to do what I do best: write about it! I wanted to learn more about these debilitating bouts he deals with a few times a year—and to get a doctor to weigh in on whether there actually is a better way to handle a sinus infection than popping a whole lot of OTC meds. (Spoiler: There might be!) So I reached out to Madeleine Schaberg, MD, otolaryngologist at New York Eye and Ear Infirmary of Mount Sinai in New York City to get the lowdown on these very sexy symptoms. Here's everything she taught me—including answering the age-old question of, "Is it a cold or a sinus infection?"
A sinus infection is basically what happens when you get a lot of inflammation inside your sinuses. "When the lining of your sinuses gets inflamed, it closes off the natural mucus pathway, so the liter of mucus a day that your body produces just sits in your sinuses," explains Schaberg. "That's what creates the infection."
(Want to pick up some healthier habits? Sign up for FREE to get healthy living tips, weight loss inspiration, slimming recipes and more delivered straight to your inbox!)
According to my husband, a sinus infection feels "like death." More specifically, Schaberg told me, the primary symptoms of a sinus infection are nasal congestion, yellow or green nasal discharge, and facial pain and pressure. "Some people also experience pain in their teeth, because the teeth go into the bottom of your maxillary sinuses, or cheek sinuses," Schaberg says. "And you'll probably feel like your face is full or very heavy. But it's not like a normal headache. It's a sinus ache." And expect to feel tired—really tired.
Feel better fast with this headache-relieving yoga pose:
The most common cause of a sinus infection is a virus. "Usually you'll get a cold that will turn into a sinus infection," Schaberg says. "If the inflammation doesn't turn around after a few days and that mucus keeps sitting in your sinuses, it becomes super infected. The bacteria has a nice, moist medium, and it starts to propagate and turn into an infection."
MORE: 7 Brain Tumor Symptoms You Need To Know About
A typical cold will typically last five to seven days, and is at its worst around day three or four, and then your symptoms will start to improve. But a sinus infection won't go away that quickly. "A sinus infection will last more than 10 days, and actually starts to get worse around day 10," Schaberg says. "You may feel worse and worse, as opposed to things turning around within a week." In the beginning, though, the symptoms are very similar.
MORE: Why the Heck Won't Your Sinus Infection Go Away?
For the most part, no. "In the first couple of days, before you can tell if it's a cold or sinus infection, you are contagious," Schaberg says. "When you first get sick, you're shedding a lot of the virus in all your secretions—from your nose, everywhere. But by the time the virus turns into a sinus infection, you're no longer contagious."
Turns out, my husband's OTC cocktail isn't actually the worst thing. "If the infection appears to be virally mediated, use anti-inflammatories and decongestants like Advil Cold and Sinus, Sudafed, Mucinex D, or Motrin," Schaberg recommends. Some doctors may prescribe steroids to help rid your body of the infection, and a strong decongestant like Afrin can help open up the sinuses in the early days of feeling congested. (Just don't use it for more than five days in a row, or you risk getting addicted. Trust me.) As for whether surgery is a legitimate option? "For chronic sinusitis, which it sounds like your husband has, endoscopic sinus surgery is very common," Schaberg says. "It depends on the extent of the chronic inflammation, but surgery is very effective at opening up drainage pathways and reestablishing the normal physiology of the sinuses."
Brian definitely isn't alone: Chronic sinusitis affects more than 30 million Americans, according to the Centers for Disease Control and Prevention. "It's an anatomical thing," Schaberg says. "Many patients' sinus openings are just too small, which means even the tiniest amount of inflammation turns into a sinus infection. Patients with bigger openings can tolerate much more inflammation."
MORE: You'll Never Guess What Researchers Found Living In Semen
"Get a flu shot, have good hand hygiene, and always use Purell after you ride the subway," Schaberg says. "Do whatever you can to minimize your exposure."
The article 7 Questions You've Always Had About Sinus Infections—Answered originally appeared on Women's Health.
From: Women's Health US
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text:
GRYT Health and Omnicom Group Announce Strategic Partnership to Increase Collaboration and Innovation between the Cancer Community and Industry
Partnership Accelerates Ability to Use Real-World Data to Develop Solutions that Reflect Patient Values and Preferences
GRYT Health
ROCHESTER, N.Y., Sept. 12, 2018 /PRNewswire/ -- GRYT Health ("GRYT"), an award-winning, community-powered, digital health start-up, and Omnicom Group, Inc., a global leader in marketing and healthcare communications, today announced a strategic partnership through which GRYT's mobile-based cancer community will provide Omnicom agency teams and clients with access to patient-generated health data and new collaborative approaches to breakthrough health solutions that support patient preferences.
Launched in 2016, GRYT is a mobile app-based community founded by cancer survivors and caregivers who wanted to create a platform that could connect and empower other people going through similar experiences. As a strategic partner, Omnicom and its agencies will be able to collaborate directly with users on the app who want to share their experiences to inform new strategies that will help improve the living-with-cancer experience. GRYT has a proven history of activating patients within hours, providing its business partners with timely, real-world, actionable insights.
"Traditionally, healthcare organizations and providers have assumed the decision-making authority in cancer care. GRYT has begun to reverse that paradigm, putting the power back into the hands of people affected by disease so they can make healthcare choices that reflect their personal values and lifestyle," said Dave Fuehrer, co-founder and CEO of GRYT Health. "Through our app, we've created a way for people to connect to each other, share information, and collaborate with industry. As a result, we are able to provide Omnicom and its agencies with 'human intelligence' – real-time, contextual understanding of the patient challenges their clients are working to address."
As a reflection of GRYT's influence and impact in the mobile health arena, the Company was awarded best mobile app in its category by the distinguished annual 2018 Appy Awards and was selected as runner-up for the Cambridge Healthtech Institute (CHI) 2018 SCOPE award, recognizing innovation and change in how the industry communicates with participants in the fields of recruitment and retention in clinical trials.
ABOUT GRYT HEALTH
GRYT Health is an award-winning, mobile app-based social community founded by cancer survivors and caregivers who wanted to create a platform that could connect, empower and transform the living-with-cancer experience for its members. GRYT developed the Stupid Cancer App, a web-based mobile platform used in all 50 states and across 100 countries. The app connects individuals with similar experiences and engages them to inform, support and facilitate improved disease management and patient well-being.
With over 700,000 user interactions and an average session length of over ten minutes per user, it is now the most engaging peer network and resource platform in oncology. GRYT works with organizations that specialize in oncology to ensure people have information and access to options, so they can choose what's right for them. GRYT is headquartered in Rochester, NY. For more information, please visit www.grythealth.com, and to download the app, please visit https://grythealth.com/app.
Vikki Christian
vikki@grythealth.com
SOURCE GRYT Health
https://grythealth.com
GRYT Health Hosts Inaugural 2019 Global Virtual Cancer Conference ...
GRYT Health Announces Formation of Advisory Board...


text:
How 4 Indigenous Cultures Currently Use Psychedelics
byEvan Lewis-HealeyonSeptember 16, 2021
Explore how the Mazatecs, the Shipibo People, Yanomami People, and Africans practicing the Bwiti religion continue to use various entheogens to this day.
Don't let the industrialization of psychedelics fool you: The Western world certainly didn't spearhead the use of psychoactive substances for healing. Many of the techniques utilized in modern psychedelic ceremonies are rooted in Indigenous use of entheogens.
While we are still unsure how long Indigenous cultures have been using substances like magic mushrooms and ayahuasca for, we are certain that psychedelics remain a cornerstone of many Indigenous religions and cultures to this day.
Here we'll explore the fascinating and multi-faceted ways that different psychoactive plants are currently used for spiritual and ritualistic purposes around the globe.
Magic Mushrooms and the Mazatecs
The Mazatecs are an Indigenous community in the Oaxaca, Puebla, and Veracruz regions of Mexico. The Mazatec people have used psilocybin-containing mushrooms for many generations in ritualistic settings. The mushrooms are consumed in ceremonies called Veladas, and are led by curanderos, who are considered healers (the root of the word translates literally as 'to cure'). The Veladas are performed so that the Mazatec people can come closer to God and experience the divine.
The Mazatecs may be the most famous Indigenous culture to use psychedelics. In 1957, R. Gordon Wasson, a banker and ethnomycologist, famously appeared in Time Magazine, where he documented his psychedelic trips with the curandera Maria Sabina. This was the first time that the ritualistic use of psychedelics was widely introduced to the West.
Since then, Sabina was inundated with interest from Westerners seeking to participate in the Veladas, which ultimately threatened the future of the Mazatecs at the time. This introduction to the ritualistic use of psilocybin mushrooms could certainly have been handled with more care – Sabina was subsequently ostracized by her community after Westerners continuously poured into the Mazatec regions.
Ayahuasca and the Shipibo People
Known as the 'vine of the soul', ayahuasca is a particularly potent psychedelic brew. It's commonly made from the stem of the ayahuasca vine, Banisteriopsis caapi, and the leaves of the chacruna plant, Psychotria viridis. Combined into a brew, these contain the powerful psychedelic compound DMT, and a monoamine oxidase inhibitor (MAO-I), which prevents the breakdown of DMT in the gut, leading to a powerful hallucinogenic experience.
The making of this brew, however, differs from culture to culture. Many different ethnic groups use ayahuasca for spiritual and ritualistic purposes. These include the Shipibo people of the Upper Amazon (spanning Peru, Brazil, and Ecuador). The Shipibo people use ayahuasca to reveal the true patterns of reality, which can then be communicated to others by the shamans through chants called icaros.
Ebene and the Yanomami People
Another Amazonian Indigenous group that ritually uses psychedelics are the Yanomami. The Yanomami are situated between the border of Venezuela and Brazil. There are around 26,000 people that make up the group, scattered across around 200 villages in the Amazon rainforest.
Due to the tropical climate of the Amazon, there is an abundance of biodiversity where the Yanomami people are situated. The Yanomami people have discovered that one such plant can induce powerful psychedelic states – Virola elongata. The bark of Virola elongata is scraped, turned into a resin, and cooked into a paste. This can then be combined with ashes to form a powder, which is dubbed ebene. The ebene can then be blown into a person's nasal cavity, or snuffed, in order to induce a radically altered state of consciousness. Biochemical analysis has revealed that the genus Virola contains high concentrations of two notoriously powerful hallucinogenic chemicals: 5-MEO-DMT and DMT, the ingestion of which can lead to the user entering another form of reality.
During their initiation phase, a new shaman may undergo days of ingesting ebene under the supervision of elder shamans. The purpose of this long, and often painful, initiation is to allow the new shamans to start to see spirits, known the Yonomami as xapiripë. Through learning to communicate with the spirits, the shamans then have the "vision/power that, in contrast to the illusory perception of 'common people'…gives them access to the essence of phenomena and to the time of their origins, and therefore the capacity to alter their course." They may use their new-found abilities to heal other Yanomami members, or tame the spirits that may threaten the existence of the Yanomami.
Iboga and the Bwiti Religion
Iboga, or Tabernanthe iboga, is a shrub that is native to the Central West African rainforest. The bark of iboga contains the hallucinogenic compound ibogaine, which is currently being tested for its anti-addictive properties. At lower doses, ibogaine induces stimulant-like effects on the body, while at higher doses the compound has much more profound psychedelic effects.
The Bwiti religion, found in the nations of Gabon, Cameroon, and the Republic of Congo, frequently uses iboga. Bwiti is practiced by the rainforest-dwelling Babongo and Mitsogo people (situated in Gabon), and the Fang people of Gabon and Cameroon.
The iboga plant is used within the religion for incoming members; when a prospective member wants to join the Bwiti religion, they will take iboga as part of an initiation ceremony. This experience allegedly facilitates a near-death experience, as healers expect the new members to undergo visions of death and rebirth. Iboga is also used in other ceremonies, which may serve the purpose of healing sick individuals, or driving out harmful spirits. Interestingly, these ceremonies may last for days on end, due to the long-lasting effects of ibogaine.
How a Psilocybin Study on AIDS Survivors Could Solve a Big Problem with Psychedelic Therapy
Research, Treatment
A group psilocybin study paves the way for increased scalability of novel treatments that typically require a lot of time for both the patient and therapist.
Psychedelic Business Spotlight – April 29
Business, Stock Reports
This week in psychedelic business news: Field Trip Health splits in two, Tryp Therapeutics commences study, and Optimi Health celebrates new facility.
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What exactly are psilocybin mushroom spores? Are they legal? Here's everything you need to know and how to grow your own.
Why the Psychedelic Drug Market is Experiencing Major Growth
United States' First Actively Managed Psychedelics ETF Launches on NYSE...


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Creating and editing users
Adding a new user account
Editing a user account
Logging in using your Tenant Administrator credentials allows you to create and maintain user accounts for your organisation on Workspaces. Click on the 'Manage Users' button in the right-hand sidebar to see a list of all user accounts in your organisation. From here, you can add and edit users.
On this screen, you can:
Use the search box to find a user account in the list if you know its name.
Add a new user.
Edit an existing user account.
Note that if there are more than 20 users in this list, you can navigate to the next page using the 'Next' button.
The status of each user account is also displayed as either:
Active: The user account is fully operational and the user will be able to log in to the web application.
Pending: A change to the user account has been requested, and the system is currently configuring the user account. The user can continue to log in and use any workspace he/she has access to, however further changes to the user account are not allowed until the user account returns to the 'Active' state.
Error: Either the creation of, or a change to, the user account has been unsuccessful. To view details about an error, clicking the 'View error details' link. If an error occurs, it is recommended that you contact the Aridhia service desk (servicedesk@aridhia.com) for support in correcting this issue, being sure to include a screenshot of the error details as shown in the example below.
Create a new user account by clicking on the 'Add user' button.
You must provide a first name, last name and an email address for the new user. Other fields are provided on this screen for specifying the user's title and department, along with any notes you wish to record.
There is also a field for recording a phone number for the new user account. Should your organisation be configured to use two-factor authentication to further secure access to workspaces, you must enter a valid telephone number.
The username for the new user will be automatically generated based on the first portion of the email address that you specify, e.g. an email address of david.jones@aridhia.com will generate the username davidjones. For this reason, it is advised that generic email addresses are not used for user accounts, such as info@aridhia.com, or admin@aridhia.com, as this will generate usernames that are hard to tie to a real-life member of your organisation.
In cases where a username already exists within Workspaces, the username will be appended with a number, e.g. davidjones01.
When you are finished configuring the new user account click the 'Add user' button, and you will be returned to the list of your organisation's users. The new user will receive an email confirming the creation of their new user account. This will provide them with instructions on how to set their own password, which will, in turn, allow them to log into Workspaces.
To edit a user account, select the relevant user from the list and click the 'Edit user' button. This button will be disabled if the user account is not in the 'Active' state. Read more about the different states of users in the opening section of this article.
You can change any of the values in the user account fields. However, please note that the user's email address can only be changed before the user sets their password for the first time. Once the user has signed up, the email address cannot be altered either by the user or a Tenant Administrator. Should the user be given a new email address by your organisation, but continues to require access to the workspace, a new user account will have to be created.
Creating and editing workspaces
Extending the self-service capabilities of Workspaces Ecosystem Edition


Most homes with some sort of patio, usually have a simple cement slab covering a large section of their back yard. These slabs are drab in color and are generally stained from years of use and weathering. Stone Pavers on the other hand add a lovely, natural color to your back yard while providing a clear space to setup your lawn furniture and grill.
Traditional flat patios gather water that tends to run off to one edge, causing ruts in the ground around your patio. Stone Pavers offer better water management when it rains, as the water is allowed to filter down between the pavers and back into the soil where it helps feed your lawn, and preventing puddles from forming that could become a breeding ground for mosquitoes and other pests.
If you are interested in learning more about stone pavers, and the services we offer for their installation, feel free to Contact Us, and we will be happy to discuss your needs.


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November 20, 2013 / 9:21 PM / 6 years ago
On China's roads, where luxury risks becoming ordinary
Samuel Shen, Norihiko Shirouzu
GUANGZHOU, China (Reuters) - Luxury car dealers are resorting to offering customers massages, mini-golf and other gimmicks, hoping this will give them an edge in a ferociously competitive Chinese market where brand loyalty is less common than in the West.
Cars are seen inside the BMW Experience Center in Shanghai November 19, 2013. REUTERS/Aly Song
Premium car sales slowed in China last year as the economy eased off the throttle and new Communist Party leadership was installed, but momentum is returning, and China is set to overtake the United States as the world's top luxury car market by 2020 with annual sales of close to 3 million cars.
A victim of its own recent success, the Chinese market has become a hyper-competitive battleground. Five years ago, there were fewer than a dozen luxury car models sold under five premium brands. Today, that has exploded to more than 90 models offered by 25 brands, says market research firm TNS.
China last year displaced the United States as BMW's leading market, and the German premium brand sold 317,822 vehicles in January-October of this year, a fifth more than a year earlier. Porsche increased its Greater China sales last year by 28 percent to 31,205 vehicles, closing in on its sales in its biggest market, the United States.
Liu Zheng, a 54-year-old history professor in Shanghai and owner of a BMW 5-Series sedan, sums up the problem facing premium carmakers such as BMW, Mercedes-Benz and Volvo.
"On Chinese roads, there are too many BMWs, too many Mercedes, too many Audis," said Liu as he looked around a downtown Shanghai store for a new China premium brand called Red Flag, made by state-owned FAW Car Co Ltd. "There are very few Red Flag cars. If you own one, people would feel you're unique."
As Western premium brands have become almost commonplace on Chinese city streets, moneyed locals have scaled further up to Aston Martin, Porsche, Jaguar and even McLaren, Ferrari and Lamborghini to stand out from the crowd. Ford is launching its storied Lincoln brand in China next year, adding to a competitive field that also includes the likes of Infiniti and Tesla.
Audi will open its Innovation Exhibition at the Guangzhou auto show on Thursday, showcasing its technologies and concept cars such as the Crosslane Coupé, as well as the new generation Audi 3, including the plug-in hybrid A3 Sportback e-tron.
"China is the market with the highest competition. There's no other market that offers more brands," said Boris Weletzky, a Beijing-based BMW sales-and-marketing executive tasked with leading the German firm's charm offensive to give its brand more cachet, and stop drivers like Professor Liu, from defecting.
LITTLE LOYALTY
A majority of car buyers in China, including those splurging on top-of-the-range premium models, are first-time buyers and have little loyalty to any global brand.
In an attempt to sway Chinese hearts and minds, Mercedes-Benz plans to build a brand museum in Beijing, a move that Volvo is also considering. Ford recently sponsored a classic car exhibition on Shanghai's Bund with its historic Lincoln models, while General Motors plans to allow some potential buyers inside its Cadillac plant in Shanghai to see their cars being assembled, according to Bob Socia, president of GM China.
Dealers at BMW and Mercedes-Benz outlets offer select buyers pomp and ceremony at the clinching of a deal - including ribbon-cutting, hand-shaking, photo-taking and a banquet. Some Land Rover Jaguar showrooms provide massage services and video rooms, and its newly-opened Shanghai store comes complete with a mini-golf site.
BMW this year opened a store on the former Expo grounds in Shanghai that doesn't aim to sell a single car.
The German firm's Future Retail Brand Experience Center rather 'sells' the BMW story, through historic model displays, photos and film. The aim is to hype the brand's heritage in a modern, art-gallery type environment.
"BMW was an admirable brand, but now people (in China) see BMW, Mercedes and Audi as mass luxury brands," said John Shen, senior partner at consultancy Roland Burger. "BMW and others are trying to revitalize their brands, to create more emotional values, more unique experiences at the retail level."
BMW's levers for differentiation, being tapped as part of the Future Retail initiative launched in 2011 in Britain, the Netherlands, France and China, are two-fold: Driving the brand-enhancing effort, as in the Shanghai experience centre, and a new, non-pressure sales environment it is creating throughout its 200 retail outlets across China.
The company will deploy a so-called Product Genius - who is not a salesperson and isn't there to quote prices or push deals - at each BMW dealer in China. Interested customers are encouraged to drop in and browse - much as they might at a Prada or Gucci boutique - and they are given the kind of attentive service a visitor might expect from Four Seasons and Ritz Carlton hotels, Weletzky said.
Potential buyers will be able to configure their virtual dream BMW car on an iPad with a Genius, and then watch the result projected on a giant screen through 3D glasses.
At the 2-storey, glass-paneled BMW brand experience centre in Shanghai earlier this month, Li Fuxi, an Audi-driving businessman from a small town in the eastern province of Anhui, sipped a cappuccino at the centre's mini-coffee bar.
After an hour spent with the Product Genius, hearing tales of BMW and its history, Li was warming to the brand.
"This place makes me feel good," he said. "I might even buy an i3," he added, referring to a BMW electric car due to hit Chinese showrooms next year.
Additional reporting by Jane Lee; Editing by Ian Geoghegan


text:
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The north is a really busy area for us. Our North East wedding bands perform in Newcastle, Sunderland, Tyne and Wear, and Durham so much they're regulars at venues like The Vermont and Le Petit Chateau and As You Like It. The Angel of The North is a common sight, to say the least! Northumberland also has some fantastic places to get married. Our bands are booked to perform at venues in the Alnwick Castle area all the time. It's safe to say all our acts know the A1 like the band of their hands. Darlington, Gateshead, Hartlepool, Middlesbrough, South Shields, Stockton-on-Tees and Washington are also popular areas for our wedding bands in the North East. So if you're looking for a cool, energetic band in the area, get in touch.


No. I eat a lot of Big Macs. There are less healthy foods. My friends who eat at Applebee's and Chili's all the time wonder how I'm so thin, even though I eat so many Big Macs. The answer: their food is less healthy. Big Macs aren't good for me, and I know it. Chain restaurant food is even worse for you, and most people who eat there don't know it. Chili's has some dishes served on individual plates that have a day's worth of calories and multiple day's worth of sodium. A Big Mac, on the other hand, is about 500 calories. Not good, but I could be doing worse.
It depends what you like, if your favourite food is hamburgers and chips and you get yourself down to the local junk food outlet every for your dinner, then no. However, if your favourite is salad with a small portion of meat, fish or cheese, the yes, as long as you don't eat it to boredom, variety is the important thing. My favourite is mainly salad.
Not all my foods are that good for me. I am, however, a big fan of salads.


Those are special backgrounds. The background has _loop after it. Only those move.
If you want to use those for driving scene you just have to place the car. Don't have to move it.
Sorry I don't understand. What do you need help with? Making your own loop background?
I made the looping background and I need help with "How can I loop the background" but with an overlay on it ?
If this is what you mean, you use the loop background with a car or car seat overlay attached.
Do you have this overlay, I've been looking everywhere for something like this!
These ones (there are 2, the seats and the centre console) are ones I've made myself. I no longer share the overlays I've made due to them being sent to others without my knowledge Sorry.
If you want the background to move you use the loop backgrounds.
If you want the overlay to move, you need to animate the overlay. Dara has a thread on the forums that explains animating overlays.
But HOW DO I MOVE THE LOOPING BACKGROUND ?
They loop automatically, you don't do anything to make them loop.
Some of the backgrounds with loop in their name do not loop and haven't for a long time - the street with shops on and one of the forest ones are 2 backgrounds that do not loop.
That means THE LOOP BG I MADE WON'T LOOP ?
No. Only Episodes own looping backgrounds loop.
If you want a background uploaded by you to loop, you would need to upload it as an overlay and animate it to make it appear that your background is looping. That is the only way to loop a custom background.
Can you give me the script example for it ?
I don't have one as I've never gone through the effort of doing it (yet).


Shanay Jhaveri lives in Mumbai, India, and London, UK.
Declan Long is co-director (with Francis Halsall) of the MA Art in the Contemporary World programme at the National College of Art & Design in Dublin, Ireland.
Silas Martí is a contributing-editor of frieze based in São Paulo, and staff visual arts, architecture and design writer at Folha de S.Paulo newspaper.
Carmen Winant is an artist and writer. She teaches at the University of Colorado. Her writing appears in Frieze, Art Papers and The Believer, among others.
Chris Wiley is an artist and writer. He recently acted as an advisor and catalogue writer for 'The Encyclopedic Palace' at the 55th Venice Biennale.
Sean O'Toole is a regular frieze columnist, and co-editor of CityScapes, a critical journal for urban enquiry. He lives in Cape Town, South Africa.
Sarah McCrory is the director of Glasgow International, a biennial festival of contemporary art. The next edition is 4 – 21 April 2014.
I awaited Willie Doherty's solo show at Galerie Peter Kilchmann in March with a degree of nervousness, knowing that he was to reveal new work made in Zurich.
Orit Gat is contributing editor for Rhizome. She writes about art for other places, too.
Jason Farago is a columnist and critic based in New York. He is a regular contributor to The Guardian.


The WTX agenda consists of an array of offerings that provide participants with numerous opportunities for meaningful connections amid a resort setting. It's an excellent environment that will foster casual conversations and information-sharing.
No jackets required! Dress code for the event is business causal, wear comfortable clothes and what you wear during the day is what you can wear for dinner. So, leave that sport coat at home!
See below for the WTX 2018 agenda. 2019 agenda coming soon.


text:
Derbyshire womenswear independent to close
7 June 2018By Jessica Owen
Glossop independent womenswear store Anna Perena is to close at the end of the summer after 14 years of trading.
The store was opened in 2004 by mother and daughter duo Sheila and Emma Burton, and stocks brands such as The Masai Clothing Company, Sandwich and Capri.
Sheila Burton told Drapers: "There have been several reasons why we have decided to shut the shop. Emma left the company recently, so I have been looking after it since, business in general has become a lot harder, and then in November we found out that my husband is ill."
There is no set date for the closure, but the shop is expected to shut towards the end of August this year.
"The closing date depends on our stock as we have quite a lot of stuff still in the shop," said Burton. "It also depends on our landlord and whether he can find someone to fill the shop after we've left."
Commenting on the tough trading conditions on the high street, Burton added: "It's not just us. A couple of other womenswear boutiques in the area have also closed down. People are just browsing and not really buying anything. I was in the Trafford Centre in Manchester recently and there are loads of people but they're not carrying shopping bags."
What's selling now: mainstream fashion
21 November 2017Kaisha Langton
Find out what's selling now in the world of mainstream fashion
Indies pin hopes on careful buying
12 February 2015Drapers Reporters
Independent retailers have warned that careful buying will be even more important this year, as they expect limited growth in the face of unpredictable consumer confidence.
Indies' anxiety over 'dead' bank holidays
Independents across the UK are worried that a trio of bank holidays falling within five weeks of one another will hit them hard, as many suffer from reduced footfall and sales over the holiday weekends.
gazon.net.ua


The man-the myth, he was living for his music. The pianist started his career when he was 7 years old, he played for Joseph Stalin. Composer, who wrote the unbelievable amount of genius soundtracks. The hermit of St. Petersburg, wise man, extraordinary person. Karavaichuk passed away at the age of 87. Rest in Peace.


text:
namespace dotless.Core.Parser.Functions
{
    using System;
    using System.Linq;
    using Infrastructure;
    using Infrastructure.Nodes;
    using Tree;
    using Utils;

    public class PowFunction : Function
    {
        protected override Node Evaluate(Env env)
        {
            Guard.ExpectMinArguments(2, Arguments.Count, this, Location);
            Guard.ExpectMaxArguments(2, Arguments.Count, this, Location);
            Guard.ExpectAllNodes<Number>(Arguments, this, Location);

            WarnNotSupportedByLessJS("pow(number, number)");

            var first = Arguments.Cast<Number>().First();
            var second = Arguments.Cast<Number>().ElementAt(1);
            var value = Math.Pow(first.Value, second.Value);

            return new Number(value);
        }
    }
}


When I first moved to Kidderminster I didn't know anyone apart from my fiancé Neil. At the time I worked from home and probably would have never made any new friends if it wasn't for my dog Shortie. One of the great benefits of having a dog is being able to get out and walk and meet new people. Someone always stops and asks about your dog, especially other dog walkers and slowly you build up friendships and learn of new and exciting places to walk your dog.
Here in Kidderminster there are lots of lovely parks to walk your dog including Baxter Gardens Park, St George's Park and Brinton Park but the one park that has impressed me the most is Springfield Park. The park is within walking distance from the Kidderminster town centre along the pretty canal. I have only been to Springfield Park a few times now but hope to go more in these summer months. The park is kept up together so well by the council but also by members of the public who put so much effort into making the park the best park in Kidderminster. They also hold some lovely events during the year for all the family including fun dog shows. Here are some pictures from Springfield Park.
The large pool for fishing and wildlife.
There are many wooden sculptures of animals.
Another favourite place to walk is Burlish Top which is not far out of Kidderminster near Stourport. Burlish Top was a US Army training and hospital camp during World War II and General George S. Patton made a famous speech from up three. There are various monuments with information for you to read as you walk around on the top. There is also plenty of wildlife to look out for up there too and lots of different paths to take through the trees and heathland. When you reach the top of Burlish Top which is a gentle walk up you get to see beautiful views of the countryside around and if you are lucky you can see the steam train going along the Severn Valley Railway line.
Beautiful walk through the trees.
And finally quite possibly one of the best woods I have ever been to. Hurcott Pool and Woods is just outside Kidderminster. Shortie and his doggy friend Rambo love exploring the woods which has many paths to take. During spring you can see the bluebells growing around the trees which is so pretty. There are also lovely views across the pool where you can spot many different varieties of birds. It's so peaceful and calm in the woods. I would definitely recommend it to people living in Kidderminster who want to get away from the hustle and bustle of the town.
When I first moved from Bath to Kidderminster I never thought I would find places to walk that matched anywhere like Bath but it's made my realise that wherever you live in the UK there is more than likely somewhere nearby that is beautiful to walk. I am very lucky to live in such a wonderful country and to have some of the prettiest British countryside on my doorstep.
What a beautiful dog and what beautiful countryside. Makes me feel peaceful just to look at the pictures.
Walking the dog in places like that makes life worth living. We live near a canal, so enjoy walking our dog down there.
A little known fact about Kidderminster is that it is home to Brintons Carpets who laid the carpet int The Oval Office in the nineties!
Most of my mothers family worked at Brintons Carpets. Her maiden name "Parkes".
Looks like a lovely area.
There seem to be some great dog walks around this area. Our favourite local area to walk Barney is through the woods. Lots of places for him to 'sniff' and explore. We also enjoy the canal and river banks. It's great to get outside in the sunshine.
It looks lovely for walking, Hurcott Woods looks great.


text:
Kanye West Delays 'Jesus Is King' Album Again To 'Finish Mixing', Makes Surprise Visit On 'Jimmy Kimmel Live!'
 Oct 25 | by _YBF
Kanye West's Jesus Is King album gets delayed again. Deets on why the LP was pushed back for a third time, plus what he said about turning his life over to God during his surprise appearance on "Jimmy Kimmel Live!" inside…
Welp.
It's October 25th and Kanye West still hasn't delivered his ninth studio album, Jesus Is King. At this point him announcing a release date just seems to be a publicity stunt in itself.
The highly anticipated religious-themed LP has been pushed back at least three times since he announced he was coming out with a new album. The project was originally set to drop on September 27th. Then, it was changed to September 29th. The album never came and there was no explanation as to why at that time.
After the delays, Ye announced the album would be dropping on October 25th, along with an accompanying IMAX film.
His cultish fans were excited to hear the album, which was supposed to drop at midnight, however, it's STILL not here. Ye hopped on Twitter last night to explain that he's still working on production on a few tracks and that's why the album still hasn't been released:
To my fans
Thank you for being loyal & patient
We are specifically fixing mixes on "Everything We Need" "Follow God" & "Water"
We not going to sleep until this album is out!
— ye (@kanyewest) October 25, 2019
No word when Jesus Is King will actually drop.
We know what else he was doing last night.
The Chi-town native made a surprise appearance on "Jimmy Kimmel Live!" - which was filmed in Brooklyn at the Brooklyn Academy of Music. The show normally tapes in Los Angeles but moved to Jimmy's native BK for the week. Ye stopped by the show to promote his new album hours before a premiere party for his album and accompanying film.
Kimmel shared a clip of Kanye's 6-year-old daughter North West dancing in front of a screen that was showing clips from his IMAX film. Ye said he loves how his daughter is excited about going to church thanks to his Sunday Services.
"I love the fact that my daughter wants to go to church," he said. "She has such a positive thought association going to church because it's outside of the traditional four walls and outside of the pews."
We guess folks can define church however they want to these days. Even if it's basically a for-profit concert with merch and indirect sales.
The PABLO rapper - who said he's no longer doing secular music - talked about giving his life over to Christ and being a vessel for the Lord.
"And now that God has called me and I now have given my life to Jesus Christ and I work for God," he said. "Now, we have Christian innovation in our time."
He said the Lord is using him, his choir and his family to "show off" the service to God.
When asked if he feels born again, he responded, "I'm just a Christian everything."
"It feels like God is using me, and using the choir, and my family to show off," he continues. "We're in complete service to God, and the business is thriving."
He later talked about how black people need to start teaching one another how to handle our finances and more. Peep his interview above.
In the World Trade Center's brand new PATH station called Oculus, Ye was seemingly setting something up for his album's release:
walking through Oculus to get the Path train home and 98% sure Kanye is doing something for his new album here?.. whole production crew, subways blocked off, playing Kanye music, "no one knows" what's going on? #JesusIsKing pic.twitter.com/mG8iaZiliu
— kev (@kevtaddei) October 25, 2019
WTC pic.twitter.com/lXxagv5Hjd
— YEEZY MAFIA (@theyeezymafia) October 25, 2019
Kimmel said Kanye will have a special performance "tomorrow night".. guessing they're filming it overnight in Oculus which is what all of that production crew/security was for
They just did a walkthrough to make sure they have the right camera angles...shits about to get real #Kanye #kanyewest #JesusIsBorn #Oculus pic.twitter.com/HxGIZVNimw
— Orlando Castaneda (@lando924) October 25, 2019
The choir is in the building! #KanyeWest #KanyeWestSundayService #teamkanye #kanye #Oculus #WTC pic.twitter.com/IpcEskoJ2G
— Kiem (@Princ3_Akiem) October 25, 2019
Around 2AM, Yeezy made his arrival:
Kanye just got here #JesusIsKing #WTC #Kanye #SundayService #YE pic.twitter.com/GeApBK6No7
— Joshua C. (@Jcamacho228) October 25, 2019
Looks like his appearance was pre-taped during the least populated hours.
Also, it's reported megachurch pastor Joel Osteen invited Kanye West to attend his church in Houston. TMZ reports:
Sources with direct knowledge tell TMZ, Kanye and Joel speak from time to time on the phone ... as recently as 2 weeks ago. We're told Joel has invited Kanye to take a trip to Houston and experience his megachurch, Lakewood, where 45,000 people show up to pray every week. The Sunday service reaches 100 MILLION homes in America and tens of millions more around the world.
We're told Ye told Joel he'd love to attend a service, and he wouldn't be the first celeb to do so. Oprah, Tyler Perry, the Clintons and many others have attended.
Photo: Liam Goodner / Shutterstock.com
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- Meskel flower, 4 bedrooms apartment for rent, Addis Ababa.
Meskel flower, 4 bedrooms apartment for rent, Addis Ababa. The house is located in both residential and commercial area and it has living and dining room, guest toilet, master bedroom with it's own bathroom, three bed rooms with common shower room, kitchens and laundry room at the basement, three service rooms with kitchen, maid rooms and shower, small garden, garage for two cars and parking for two cars. The price is negotiable.
Meskel flower, 4 bedrooms apartment for rent, Addis Ababa.


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Then, in October 1964, they pulled off what was regarded at the time as a truly awesome feat that completely pulled the rug from under the feet of the Americans. By all measures it was an audacious move, but one that history now reflects as being filled with the most appalling and unnecessary hazards.
The Vostok spacecraft, which had emerged from Chief Designer Sergey Kor-olyov's OKB-1 design bureau, had proved itself many times over to be a reliable and functional vehicle. In April 1961, Lieutenant Yuri Gagarin (promoted to major during his flight) was the first person to fly aboard one, and in doing so became the world's first space traveller, on a single-orbit, 108-minute flight.
Success followed success when cosmonaut Gherman Titov flew Vostok 2 into orbit in August 1962, his mission setting a new record of more than a day in space. Then followed the concurrent flights of Vostok 3 and 4 in August 1962, each carrying a single crewman who would become jointly known as the Heavenly Twins - Andrian Nikolayev and Pavel Popovich. In June 1963, Valery Bykovsky flew into orbit aboard Vostok 5, and was followed a day after by the world's first spacewoman, Valentina Tereshkova, aboard Vostok 6.
While the American manned space programme toiled along at a carefully measured, but nevertheless spirited pace, the Soviets had begun to emerge in the eyes of most people as likely winners in the race to put the first man on the Moon. To a grudgingly admiring world, they seemed almost invincible, and certainly appeared superior in spacecraft and rocket technology.


I know what you are thinking. I already have the answers within me. I'm fighting them really hard due to my own pride and fear. I'm battling with my own brain and heart. I'm trying to erase flashbacks and I'm telling myself to hold on strongly to the "right path", the path of loving those who love you and not looking for those who don't. This reminds me somehow of Conan Osiris' Eurovision 2019 song. I sent the arrow. I broke the phone. And yet there is longing beyond logic. It didn't die, it keeps mysteriously alive. Perhaps it's not the longing for someone who is gone but rather the longing for something I knew to be close to my beloved.


Annual financial report offers the elaborated picture of a company or organization's financial condition after the completion of a year to the employees and as well as to the different investors and lenders of funds.
The major elements of Annual Financial Report are the history of stock price, total revenue, expenses, earnings, management's discussion and analysis and last but not the least, balance sheet that's known as the statement of financial position and gives the assets, liabilities, and owners' equity of the company at a particular point of time. Any investor ought to read it before investing into the companies' stock.
The annual financial report includes the essential disclosures of additional data, assumptions and methodologies used. To testify that the financial statements have been examined by independent auditors the annual financial report of the public limiteds' are used to add an auditor's report.
This report contains cash flows as well.
At the end of the year the annual financial report gives the information of the financial condition of the company. It estimates the financial progress, monetary status, and prospects for computing the development of the organization. Most annual reports are also served as marketing pieces. Description of the company's financial operations and income statement can be found from the annual report.
Annual financial statements must specify the companies' gross revenues, expenses, profitabilities, total asset and losses depending on the existence or absence of the constraints that are imposed by the contributors.
After the completion of a financial year the fiscal condition and also the profitability of an organization can be observed or measured by this report. Annual financial reports are generated for external distribution and made in accordance with the generally accepted accounting principles (GAAP), which are the guidelines of the report matters. Companies, every now and then, make a separate report to show the stockholders' equity instead of presenting them through balance sheet. The changes in the stock options or stock issued must be reflected in the financial reports.
The longer version of the annual financial report with little bit detail about the company's fiscal condition is popularized as 10-K. It can also be called as an examined annual revelation of the performance of the shareholders of an organization.


whether one belongs to angels, contemplating the beauties of God's nature, or if one belongs to the animals, who know nothing other than to eat, drink, and be merry; or whether one belongs to the devils.
It requires perfection in humanity to attain self-knowledge. To know that I am God, or we are gods, or to know that everything is a part of God, is not sufficient. Perfect realization can only be gained by passing through all the stages between man, the manifestation, and God, the only Being; knowing and realizing ourselves from the lowest to the highest point of existence, and so accomplishing the heavenly journey.


"I always have people sit down and write a list of every customer they have and where they came from ... and the first thing I think every entrepreneur should do is not look at something new, but go and do three times the effort in that arena that brought you that business in the first place."
"I won't complain. I just won't come back."
"We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing."
"Everyone is a potential customer."
"Great service organizations tend to do three things well in their relationship with culture. They have deep clarity about the organizational culture they must cultivate in order to compete and win. They are effective in signaling the norms and values that embody that culture. And they work hard to ensure cultural consistency, alignment between the desired culture and organizational strategy, structure, and operations."
Frances Frei, Author "Uncommon Service"
"To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies."
"Virtually nothing else is as important as how one is made to feel in any business transaction. Hospitality exists when you believe the other person is on your side."
"What is necessary is to listen to your customers: understand their needs, expectations and jobs to be done, and design an experience that meets those needs. The same goes for your employees."
"When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed."
"It never ceases to amaze me that companies spend millions to attract new customers (people they don't know) and spend next to nothing to keep the ones they've got! Seems to me the budgets should be reversed!."
"Upgrade your user, not your product. Value is less about the stuff and more about the stuff the stuff enables. Don't build better cameras — build better photographers."
"'Fabulous Customer Service' sounds user-centered but it's often just a company-centered focus masquerading as user-centered. The role of customer service is to support and enable users to not just feel better, but to be better."
"Customers long to interact with — even relate to — employees who act like there is still a light on inside."
"Customers who love you won't be able to stop raving about you. But you have to earn the right to their story first."
"If anybody ever called our number, it would be picked up in less than two rings with a friendly voice answering, 'CD Baby.' From 7 am to 10 pm, there was always somebody to pick up a call in two rings. No voice mail system; no routing to different departments. We treated our customers like our best friends. You don't route your best friend's call to an automated system!"
"A brand not responding on Twitter is like hanging up the phone on customers. With millions watching."
"All businesses need to be young forever. If your customer base ages with you, you're Woolworth's."
"If you have a job without aggravations, you don't have a job."
"I empathize with women in their high heels so I'll be there in my kilt and T-shirt and I'll walk around all day just to prove that if I can wear the shoes for 36 hours then certainly our customer can wear them."
"There's a battle between what the cook thinks is high art and what the customer just wants to eat."
"You know your business model is broken when you're suing your customers."
"You can buy a person's time; you can buy their physical presence at a given place; you can even buy a measured number of their skilled muscular motions per hour. But you cannot buy enthusiasm ... You cannot buy loyalty ... You cannot buy the devotion of hearts, minds, or souls. You must earn these."
"The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you."
"Customer service is the new marketing."
"Sometimes one can become lost in a big company and lose sight of how what one does truly helps or impacts the end customer. If you are one of those, think of a fire brigade, a line of people passing buckets of water from one to the other from a source of water to the site of the fire. An individual in the brigade may not be able to see the end result, i.e., the water being thrown on the fire to put it out, but the contribution of the individual is indispensable to the final outcome."
"We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee."
"Employees who are controlled cannot respond caringly, you need superior knowledge and real leadership, not management. Because of this we specifically developed a selection process for leaders; we don't hire managers."
"Courteous treatment will make a customer a walking advertisement."
"You cannot improve one thing by 1000% but you can improve 1000 little things by 1%."
"There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences."
"A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity."
"We don't want to push our ideas on to customers, we simply want to make what they want."
"Nordstrom's Rules for Employees: Rule # 1: Use your good judgment in all situations. There are no additional rules."
"Never underestimate the power of the human element. Whether it's assisting a guest with a special request or a friendly greeting from staff members in the hallway, the people aspect plays a key role in guest satisfaction and loyalty."
"Ritz Carlton Hotel has a policy that any employee can spend up to $2000 a day (without requiring any authorization from management) to solve the need or concern of any of their customers. On his way to Hawaii to deliver an important presentation, a businessman realized he had accidentally left his portable computer at a Ritz Carlton in Atlanta. His presentation was stored on the computer. He placed a frantic call to the hotel and was routed to housekeeping. They had found his computer. Please send by Federal Express, he requested. I absolutely need it tomorrow morning for my presentation. Imagine his surprise when Mary from housekeeping showed up in Hawaii early the next morning to hand deliver his computer. Mary was quoted as saying 'This was too important to trust FedEx with, so I decided to deliver it myself!'"
"Good customer service costs less than bad customer service."
"Your best customers leave quite an impression. Do the same, and they won't leave at all."
"Follow the customer, if they change, we change."
"Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, read Rule 1."
"Solve it. Solve it quickly, solve it right or wrong. If you solve it wrong, it will come back and slap you in the face, and then you can solve it right. Lying dead in the water and doing nothing is a comfortable alternative because it is without risk, but it is an absolutely fatal way to manage a business."
"We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live."
"Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you."
"In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity."
"Bill Gates' Success Factors for Microsoft 1. Long-term Approach 2. Passion for Products and Technology 3. Teamwork 4. Results 5. Customer Feedback 6. Individual Excellence"
"Customers who are merely satisfied remain your customers only as long as everything goes their way."
"It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them."
"Simple, clear purpose and principles give rise to complex intelligent behavior. Complex rules and regulations give rise to simple stupid behavior."
"Don Keough's (CEO Coca-Cola) 11 Rules on "HOW TO LOSE": 1. Stop taking risks 2. Be content 3. Never deviate from what the founder did 4. Be inflexible 5. Rely totally on research and experts 6. Concentrate on competitors instead of your customers 7. Put yourself — not the customer — first 8. Solve administrative concerns first 9. Let others do your thinking for example, headquarters 10. Rely on T-G-E: "That's Good Enough" and T-N-M-J: "That's Not My Job!" 11. Rationalize slow growth"
"Nothing is ever lost by courtesy. It is the cheapest of pleasures, costs nothing, and conveys much. It pleases him who gives and receives and thus, like mercy, is twice blessed."
"If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything."
"People want this level of engagement from the companies with which they do business — even the best of what formerly passed for good customer service is no longer enough. You have to be no less than a customer concierge, doing everything you can to make every one of your customers feel acknowledged, appreciated, and heard. You have to make them feel special, just like when your great-grandmother walked into Butcher Bob's shop or bought her new hat, and you need to make people who aren't your customers wish they were. Social media gives businesses the tools to do that for the first time in a scalable way."
Gary Vaynerchuk, Author "The Thank You Economy"
"Don't try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!"
"Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization — she or he only focuses on the garment hanging on the rail in the store."
"It is not the employer who pays the wages. Employers only handle the money ... It is the customer who pays the wages."
"Unless you have 100% customer satisfaction, you must improve."
"Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management."
"Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call 'the third place' ... a gathering place between home and work where they were treated with respect ... they found we were filling a need they didn't know they had."
"If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway."
"Friends and colleagues' endorsements, discussed in real life or through Twitter and Facebook updates, are more likely to drive sales than even a positive user review posted on a site like Yelp or Amazon (but those matter, too)."
"If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."
"In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts"
"We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent. And be patient."
"We have entered the era of the customer. Today, providing customers with outstanding customer service is essential to building loyal customers and a long lasting brand."
"Social media, and other cutting edge communications, have a place in any company's customer strategy, but the front-line of every company's service organization remains the telephone, and the customer service agent."
"Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service — ultimately, great service can drive sales and customer loyalty."
"This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back."
"For us, our most important stakeholder is not our stockholders, it is our customers. We're in business to serve the needs and desires of our core customer base."
"You are allowed to do this — don't worry about the rules, don't worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy."
"Getting in your last words may help you win the battle. However, even if you do win the battle, there is a good chance you will lose the war."
"Sell practical, tested merchandise at reasonable profit, treat your customers like human beings — and they will always come back."
"Stellar service should be non-negotiable and merchants shouldn't hide behind self-service tools and technology when it comes to knowing their products and taking care of their customers."
"Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price."
"My customer service pet peeve is a customer service rep who is not empowered to solve a problem."
"Whether it's a bored demeanor, a dismissive look or just plain rude behavior, sloppy customer service spells disaster faster than just about any other business transgression."
"Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity."
"It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship."
"If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business."
"I think it's very important that whatever you're trying to make or sell or teach has to be basically good. A bad product and you know what? You won't be here in ten years."
"Whether you are big or small, you cannot give good customer service if your employees don't feel good about coming to work."
"Imagine a company that puts its shareholders first — only to discover that it has alienated its customers!"
"The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. We don't really care, as long as we're selling the one the customer wants."
"Make your customers comfortable and they will give you their lives."
"Everyone in an organisation should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what's not working."
"The purpose of a business is to create and keep a customer."
"Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image."
"Customer service represents the heart of a brand in the hearts of its customers."
"Whatever your business is, talk to your customers and provide them with what they want. It makes sense."
"The more advocates you have, the fewer ads you have to buy."
"The way to a customer's heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about."
"Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers."
"You've got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers."
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else."
"Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community."
"We let folks know we're interested in them and that they're vital to us. Cause they are."
"Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot. The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and yes, the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated."
"Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn't."
"The only purpose of customer service is to change feelings."
"Permission marketing turns strangers into friends and friends into loyal customers. It's not just about entertainment — it's about education. Permission marketing is curriculum marketing."
"The purpose of a business is to create a customer who creates customers."
"Consumers are statistics. Customers are people."
"Your customers don't care about you. They don't care about your product or service. They care about themselves, their dreams, their goals. Now, they will care much more if you help them reach their goals, and to do that, you must understand their goals, as well as their needs and deepest desires."
"Our DNA is as a consumer company — for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply."
"This is what customers pay us for — to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it."
"People don't want to communicate with an organization or a computer. They want to talk to a real live responsive responsible person who will listen and help them get satisfaction."
"If you don't genuinely like your customers, chances are they won't buy."
"Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average — it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone."
"70-75% of purchases came from returning customers. They order about 2.5x more than single customers."
"Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly."
"The longer you wait, the harder it is to produce outstanding customer service."
"What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros."
"But the customer is the final, final filter. What survives the whole process is what people wear. I'm not interested in making clothes that end up in some dusty museum."
"If you can't turn yourself into your customer, you probably shouldn't be in the ad writing bsuiness at all."
"The sole purpose of business is service. The sole purpose of advertising is explaining the service which business renders."
"We want consumers to say, 'That's a hell of a product' instead of, 'That's a hell of an ad.'"
"Anyone who thinks that people can be fooled or pushed around has an inaccurate and pretty low estimate of people — and he won't do very well in advertising."
"It takes great salesmanship to convince a customer to buy something from you that isn't built or isn't finished."
"It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is — what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value."
"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."
"So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation."
"Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. This is why most new ideas come from small companies that have nothing to lose."
"It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does."
"If employees need to stay late in order to curry favor with the boss, what motivation do they have to get work done during normal business hours? After all, they can put in the requisite 'face time' whether they are surfing the Internet or analyzing customer data."
"The business models in enterprise have changed pretty dramatically. A huge problem with enterprise software traditionally has been usually you sell to the customer and then they adopt the technology. The great thing about 'freemium' and the new way enterprise software is being sold is you get to try it first and then buy it."
"We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs."
"If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough."
"Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place."
"One of the people who most influenced me was Ben Shapiro, a marketing professor at the business school. He used to rant and rave and pound his fist: 'It's all about the customers!' And he was right. He was also right that, at that time, retailing was devoid of really talented people; he urged me to go in that direction."
"As far as the customer is concerned, the interface is the product."
"I am not pushy. You want it, you buy it. Most people hit the customer over the head. But if you're too self-important, it's kind of repellent."
"One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it didn't sell, it didn't make a difference what we thought or our research told us. They told us if it was successful by buying it or not."
"What I tell founders is not to sweat the business model too much at first. The most important task at first is to build something people want. If you don't do that, it won't matter how clever your business model is."
"You should take extraordinary measures not just to acquire users, but also to make them happy. Your first users should feel that signing up with you was one of the best choices they ever made. And you in turn should be racking your brains to think of new ways to delight them."
"Giving builds loyal customers and turns those customers into supporters ... You can find passion and profit and meaning all at once, right now."
"When you're buying a pair of Toms, if you don't feel like you're part of a community, then I've failed."
"Giving feels good, but it's also good for the bottom line. Charity is a viable growth strategy for a lot of companies. Our customers get excited to be a part of what we're doing. If you ask anyone wearing Toms how they first heard about us, most won't mention an advertisement; they'll say a friend told them our story."
"Customers don't just buy a product — they switch from something else. And customers don't just leave a product — they switch to something else"
"There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them!"
"I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier."
"Make a customer, not a sale."
"The two most powerful things in existence: a kind word and a thoughtful gesture."
"Our greatest asset is the customer! Treat each customer as if they are the only one!"
"Right or wrong, the customer is always right."
"Customers are an investment. Maximize your return."
"People expect good service but few are willing to give it."
"Seek first to understand. Then to be understood."
Stephen Covey, Author "The Seven Habits of Highly Effective People"
"Customer service shouldn't just be a department, it should be the entire company."
"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes — but I was passionate about customer service."
"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine."
"Customer service is not a department, it's an attitude!"
"If you love your customer to death, you can't go wrong."
"What helps people, helps business."
"I attract a crowd, not because I'm an extrovert or I'm over the top or I'm oozing with charisma. It's because I care."
"The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first."
"The value is going to get created in providing technology-enabled solutions for customers. And if it is the customer that matters most, instead of the technology, then I want to invest in customer obsessed companies, not technology obsessed companies."
"Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product."
"It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service."
"We're living in what I like to call the 'Thank You Economy,' because only the companies that can figure out how to mind their manners in a very old-fashioned way — and do it authentically — are going to have a prayer of competing."
"Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it."
"Eighty-five per cent of the crowd is going to fall in love with me — they're going to feel it, wow. But fifteen per cent are going to think, 'This guy is obnoxious.' I spend enormous time with them — every negative review of 'Crush It!' on Amazon has a response from me — and I can probably bring back ten of the fifteen."
"I am wired like a CEO and care a great deal about the bottom line, but I care about my customers even more than that. That's always been my competitive advantage."
"If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right."
"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."
Genuine expressions of gratitude are meant to be shared. There are so many unique ways to say thank you that there's no reason why your appreciation shouldn't delight customers.
Handwritten thank-you notes are a proven (and relatively painless) way to go about earning customer loyalty.
Customer appreciation is often viewed as a lost art. But smart businesses know that showing customers how much they genuinely care is an opportunity to win people over for life.
Master the art of customer communication in 3 easy steps.
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