How do I verify my identity?
Why is my balance not updated after a cheque or cash deposit? What are the limits for disposable cards? Why is the beneficiary not allowed? What should I do if I forgot my passcode? Why is there an extra charge on my statement? How do I activate my card? How do I top up my account by card? Why was a fee charged for my transfer? How do I verify my top-up? How do I use Apple Pay or Google Pay? Why was my top-up reverted? Why do I need to verify my identity? When will my card arrive? What should I do if my phone is lost or stolen? How do I get a virtual card? Which countries are supported? Why was my cash withdrawal declined? What is the current exchange rate? How can I exchange currency via the app? Is my card a Visa or Mastercard? How do I request a refund? How do I get a physical card? How do I cancel a transfer? Why is my PIN blocked? Why did my transfer fail? Why is the exchange rate wrong for my card payment? What should I do if my card is lost or stolen? How do I terminate my account? Why is my direct debit payment not recognised? What is the charge for topping up by card?