How long will my payment be pending?
Why did my top-up fail? Why was my cash withdrawal declined? Why did I receive the wrong amount of cash? Why was my transfer declined? Why was a fee charged for my transfer? What should I do if my card is lost or stolen? How do I terminate my account? Why is my balance not updated after a bank transfer? Why is the exchange rate wrong for my card payment? Which countries are supported? Why is my refund not showing up? How can I transfer money into my account? How do I verify my identity? What is the age limit for using the service? Why is the beneficiary not allowed? Why am I unable to verify my identity? What is the charge for topping up by bank transfer? Which fiat currencies are supported? Why is my cash withdrawal not recognised? How do I get a spare card? Why is my PIN blocked? Which cards and currencies are supported? Was my card payment reverted? Why is my card payment not recognised? How do I order a physical card? What are the limits for disposable cards? What are the top-up limits? How do I receive money? How do I activate my card? What should I do if my phone is lost or stolen?