My card failed to work when I was shopping in a store
Why is my card not working? Why was my cash withdrawal declined? How do I cancel a transfer? Why is my card payment not recognised? Why is my contactless payment not working? Why do I need to verify my identity? How do I get a physical card? What is automatic top-up? How do I use Apple Pay or Google Pay? How do I terminate my account? Why did my transfer fail? Why was my transfer declined? How do I receive money? How do I edit my personal details? What should I do if I forgot my passcode? Why is my direct debit payment not recognised? How do I request a refund? Was my card payment reverted? Why is my transfer pending? Why has my transfer not been received by the recipient? What should I do if my card is lost or stolen? Is my card a Visa or Mastercard? Why was my top-up reverted? Why was a fee charged for my card payment? Why is the exchange rate wrong for my cash withdrawal? What should I do if my card is swallowed? Why is my balance not updated after a cheque or cash deposit? How do I verify my top-up? Why is my cash withdrawal pending? Why was my transaction charged twice?