Tell me why my card payment has been declined.
Why was a fee charged for my transfer? How do I verify my identity? Why is the exchange rate wrong for my card payment? What is the charge for currency exchange? Why is my contactless payment not working? What should I do if my card is about to expire? Why is my top-up pending? Why is my virtual card not working? How do I activate my card? Why is my direct debit payment not recognised? How do I top up by cash or cheque? How do I get a virtual card? How do I order a physical card? What should I do if my card is lost or stolen? Why is my transfer pending? Why is my card not accepted? How do I edit my personal details? What is automatic top-up? Which fiat currencies are supported? Why did I receive the wrong amount of cash? Which countries are supported? How do I get a spare card? How do I receive money? How do I change my PIN? What is the current exchange rate? What are the top-up limits? What is the estimate for card delivery? How do I top up my account by card? How do I terminate my account? Why is the exchange rate wrong for my cash withdrawal?