Is the identity check part of bank policy?
What is the charge for currency exchange? Why was my card payment declined? How do I top up my account by card? What should I do if my card is compromised? What is the timing for transfers? Why is my cash withdrawal not recognised? Why is my balance not updated after a cheque or cash deposit? What is the charge for topping up by bank transfer? Why am I unable to verify my identity? Is ATM support available? Why has my transfer not been received by the recipient? How do I get a spare card? Why is my virtual card not working? Is my card a Visa or Mastercard? Why is my top-up pending? Why is my refund not showing up? How can I exchange currency via the app? What should I do if my phone is lost or stolen? How do I terminate my account? What is the current exchange rate? How do I receive money? How do I verify my identity? Why is my card not working? How do I link my card? Why was my transfer declined? How do I request a refund? Why is my contactless payment not working? Why is my transfer pending? Why is there an extra charge on my statement? Why is my direct debit payment not recognised?