What is the basis of your exchange rates?
Why was a fee charged for my transfer? Why did my transfer fail? What is the age limit for using the service? What should I do if my card is about to expire? Which countries are supported? How do I verify my top-up? How do I verify my identity? How do I get a virtual card? What are the limits for disposable cards? What should I do if I forgot my passcode? How can I exchange currency via the app? What is the timing for transfers? What should I do if my card is swallowed? What is the charge for topping up by bank transfer? Why is my balance not updated after a bank transfer? How can I get a disposable virtual card? How do I get a physical card? Why is my balance not updated after a cheque or cash deposit? What should I do if my phone is lost or stolen? Why has my transfer not been received by the recipient? Why did I receive the wrong amount of cash? Why is my direct debit payment not recognised? Why is my card not working? Why is my card payment pending? Was my card payment reverted? What is the estimate for card delivery? How do I top up my account by card? Is my card a Visa or Mastercard? Why is the beneficiary not allowed? What is the charge for cash withdrawal?