Why won't my top up go through?
Why is the exchange rate wrong for my cash withdrawal? Why is my balance not updated after a cheque or cash deposit? How do I receive money? Why is there an extra charge on my statement? How do I edit my personal details? How do I get a virtual card? Why was my cash withdrawal declined? Why was my transfer declined? Why is my contactless payment not working? Why is my virtual card not working? What is the timing for transfers? Why is my refund not showing up? Is my card a Visa or Mastercard? Why is my top-up pending? Why is my card not accepted? How do I verify the source of my funds? Which cards and currencies are supported? What should I do if my phone is lost or stolen? How do I order a physical card? What is the charge for topping up by card? Why is my balance not updated after a bank transfer? What are the top-up limits? Why is my PIN blocked? When will my card arrive? How do I verify my identity? Is ATM support available? How do I get a physical card? Which fiat currencies are supported? What is automatic top-up? Why is the exchange rate wrong for my card payment?