I did not have the right exchange rate applied to my situation of pulling out cash
How do I verify my identity? How do I edit my personal details? Why is the exchange rate wrong for my card payment? How do I activate my card? Why is my balance not updated after a cheque or cash deposit? How do I receive money? What should I do if my card is lost or stolen? What is the charge for topping up by bank transfer? Why was a fee charged for my transfer? Why was my top-up reverted? How do I use Apple Pay or Google Pay? What is the age limit for using the service? Why is my transfer pending? What should I do if my card is swallowed? Why is my balance not updated after a bank transfer? Why is my cash withdrawal not recognised? What should I do if I forgot my passcode? What should I do if my card is compromised? Why is my card not working? What is the charge for currency exchange? Why is my card not accepted? Is ATM support available? How do I link my card? Why is my card payment not recognised? How do I verify the source of my funds? When will my card arrive? Why is my contactless payment not working? How do I order a physical card? Why has my transfer not been received by the recipient? What is the timing for transfers?