Why am I being charged for getting cash?
What is the charge for currency exchange? Why was a fee charged for my card payment? Why was a fee charged for my transfer? How do I verify my top-up? How do I change my PIN? Why is my PIN blocked? How do I request a refund? Why was my cash withdrawal declined? Why was my card payment declined? How can I exchange currency via the app? Why is there an extra charge on my statement? Why is my top-up pending? How do I verify my identity? How do I cancel a transfer? Why is my card payment not recognised? Why was my top-up reverted? Why is my virtual card not working? How do I receive money? What should I do if my card is lost or stolen? What is the age limit for using the service? When will my card arrive? What should I do if my card is swallowed? Why is the exchange rate wrong for my card payment? Why is my transfer pending? Why is the beneficiary not allowed? Why am I unable to verify my identity? How do I top up by cash or cheque? How do I order a physical card? Which countries are supported? Why did I receive the wrong amount of cash?