Why am I charged a fee for using my card on some purchases?
What should I do if my card is lost or stolen? How can I transfer money into my account? Is ATM support available? What should I do if my card is swallowed? What should I do if my phone is lost or stolen? What is the estimate for card delivery? Why is the exchange rate wrong for my cash withdrawal? Which cards and currencies are supported? How can I exchange currency via the app? Why was my top-up reverted? Why is my transfer pending? Why was my cash withdrawal declined? Why was my transaction charged twice? Was my card payment reverted? What is the current exchange rate? Why was a fee charged for my transfer? Why was my transfer declined? How do I request a refund? When will my card arrive? Why is my balance not updated after a cheque or cash deposit? What is the charge for currency exchange? How do I verify my identity? How do I receive money? What is automatic top-up? Why is my contactless payment not working? How do I use Apple Pay or Google Pay? What are the limits for disposable cards? Why do I need to verify my identity? What is the age limit for using the service? How do I get a virtual card?