Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?
What are the top-up limits? How do I get a virtual card? Why is my cash withdrawal pending? How can I transfer money into my account? Why is my cash withdrawal not recognised? How do I verify my top-up? What is the current exchange rate? What should I do if I forgot my passcode? Why is my virtual card not working? Why was my transaction charged twice? Why is my balance not updated after a bank transfer? What is the age limit for using the service? Why is my card payment pending? Why did I receive the wrong amount of cash? Why is the beneficiary not allowed? How do I verify my identity? What is the charge for topping up by card? Why is my top-up pending? Why has my transfer not been received by the recipient? What should I do if my card is swallowed? What is automatic top-up? How do I link my card? How do I change my PIN? Is my card a Visa or Mastercard? Why is the exchange rate wrong for my card payment? Why is my transfer pending? How do I cancel a transfer? How do I receive money? Why is the exchange rate wrong for my cash withdrawal? Why was a fee charged for my card payment?