Please explain why my top-up hasn't been processed yet?
What is the timing for transfers? How do I get a spare card? Why was a fee charged for my transfer? What is the current exchange rate? What is the charge for topping up by card? What is the age limit for using the service? Why is my cash withdrawal not recognised? What is the charge for currency exchange? Why is my refund not showing up? How do I verify my identity? Why is my card payment pending? Why is my contactless payment not working? Why was my top-up reverted? What should I do if my card is compromised? How do I order a physical card? What are the top-up limits? Why was my card payment declined? Why is the exchange rate wrong for my cash withdrawal? How do I get a physical card? How can I transfer money into my account? How do I use Apple Pay or Google Pay? Why is there an extra charge on my statement? Why did my transfer fail? Why is my card not accepted? Why has my transfer not been received by the recipient? Which countries are supported? Why is my virtual card not working? How do I activate my card? Why is my balance not updated after a cheque or cash deposit? Which fiat currencies are supported?