My identity wasn't verified
How do I top up by cash or cheque? Why is my cash withdrawal pending? Why did my top-up fail? Why was my cash withdrawal declined? What is the charge for currency exchange? How do I verify my identity? Why is my balance not updated after a cheque or cash deposit? How do I change my PIN? How do I verify the source of my funds? Why is my refund not showing up? Why is my cash withdrawal not recognised? Why is the exchange rate wrong for my card payment? Which countries are supported? What are the limits for disposable cards? Which fiat currencies are supported? Why is my top-up pending? What is the charge for topping up by bank transfer? How do I order a physical card? Why was a fee charged for my transfer? What is the timing for transfers? What is automatic top-up? Why is my contactless payment not working? What is the charge for topping up by card? Why is my card payment pending? How do I receive money? What should I do if I forgot my passcode? What is the current exchange rate? How do I link my card? What should I do if my card is about to expire? Why was my card payment declined?