I cannot find my refund on my statement.
How do I activate my card? Which cards and currencies are supported? How do I top up my account by card? What should I do if I forgot my passcode? Why is my cash withdrawal not recognised? Why do I need to verify my identity? How do I top up by cash or cheque? Why is my contactless payment not working? Why is my direct debit payment not recognised? How do I request a refund? How do I edit my personal details? What is automatic top-up? Why is the beneficiary not allowed? How can I transfer money into my account? Why is the exchange rate wrong for my card payment? What is the charge for topping up by card? Which countries are supported? How do I cancel a transfer? What is the estimate for card delivery? Why is my PIN blocked? How do I change my PIN? What should I do if my phone is lost or stolen? How can I exchange currency via the app? Why is my card not working? Why has my transfer not been received by the recipient? Why is my card payment pending? What is the age limit for using the service? How do I get a virtual card? What is the charge for currency exchange? Why was my card payment declined?