Why is there an identity check?
Why is my direct debit payment not recognised? How do I activate my card? What are the top-up limits? How do I edit my personal details? What is automatic top-up? Why was my card payment declined? What should I do if my card is swallowed? How do I cancel a transfer? Why was a fee charged for my transfer? Why has my transfer not been received by the recipient? What should I do if my card is compromised? When will my card arrive? How do I terminate my account? Which fiat currencies are supported? Was my card payment reverted? Why is the exchange rate wrong for my card payment? Why did my transfer fail? Why was my top-up reverted? What is the charge for topping up by card? How do I verify my identity? How do I use Apple Pay or Google Pay? Is ATM support available? What is the current exchange rate? What is the charge for cash withdrawal? Why is my virtual card not working? Why was a fee charged for my card payment? How do I top up my account by card? How do I receive money? Why is my balance not updated after a bank transfer? What is the age limit for using the service?