I would like to report an issue with my product and want to get it refunded
What should I do if my card is swallowed? Why is my contactless payment not working? Why was my transaction charged twice? Why is my direct debit payment not recognised? Why is my balance not updated after a bank transfer? How do I get a virtual card? Why is my cash withdrawal not recognised? Why is the exchange rate wrong for my card payment? What is the timing for transfers? How do I order a physical card? How do I verify the source of my funds? How do I top up my account by card? Why is my virtual card not working? How do I get a spare card? What is the age limit for using the service? What should I do if my card is lost or stolen? How do I verify my identity? How do I link my card? Why is my transfer pending? Why is my card payment not recognised? What should I do if my phone is lost or stolen? Why is my card not accepted? How do I use Apple Pay or Google Pay? Why was a fee charged for my transfer? How do I cancel a transfer? How do I top up by cash or cheque? Which cards and currencies are supported? Why do I need to verify my identity? Why is my balance not updated after a cheque or cash deposit? How do I terminate my account?