I was charged a fee when withdrawing cash, can you explain why?
How do I verify the source of my funds? How do I order a physical card? Why did my transfer fail? How do I link my card? Why was my card payment declined? Why is my card payment not recognised? What is the charge for topping up by card? Why is my PIN blocked? What should I do if my card is lost or stolen? When will my card arrive? What are the top-up limits? Why is the beneficiary not allowed? How do I get a virtual card? What is the estimate for card delivery? Why do I need to verify my identity? How do I change my PIN? Which countries are supported? How do I get a spare card? Why did I receive the wrong amount of cash? How do I receive money? How can I exchange currency via the app? What should I do if my phone is lost or stolen? Why was my transfer declined? How do I request a refund? Why is the exchange rate wrong for my cash withdrawal? Why is my cash withdrawal not recognised? What is the charge for topping up by bank transfer? How do I top up my account by card? How can I get a disposable virtual card? How do I verify my top-up?