Do you also have this extra fee on your statement?
How do I use Apple Pay or Google Pay? Why did my top-up fail? How do I cancel a transfer? Why is my direct debit payment not recognised? What is the age limit for using the service? Which countries are supported? Why do I need to verify my identity? Why did my transfer fail? What should I do if my card is compromised? How do I get a virtual card? Why is my refund not showing up? Why is the exchange rate wrong for my card payment? Why is my PIN blocked? What is the charge for cash withdrawal? What is the current exchange rate? How can I transfer money into my account? Why is my top-up pending? Which cards and currencies are supported? What should I do if my card is about to expire? How can I exchange currency via the app? What should I do if my card is lost or stolen? Why is my balance not updated after a bank transfer? How do I top up my account by card? How do I edit my personal details? Why is my card not accepted? What should I do if my phone is lost or stolen? Why is my card not working? Why was my card payment declined? Is ATM support available? What are the top-up limits?