My contactless is non-functional.
Why is my balance not updated after a cheque or cash deposit? Why is the exchange rate wrong for my card payment? How do I receive money? How do I verify my identity? Why is the exchange rate wrong for my cash withdrawal? Why is my card payment pending? How do I activate my card? How do I request a refund? Why was my cash withdrawal declined? How can I get a disposable virtual card? How do I cancel a transfer? When will my card arrive? Why is my refund not showing up? Why did I receive the wrong amount of cash? Why is my virtual card not working? Which countries are supported? What is the charge for topping up by bank transfer? Why do I need to verify my identity? What is automatic top-up? What should I do if my card is lost or stolen? What should I do if my card is compromised? Why is my direct debit payment not recognised? How do I top up my account by card? How do I verify my top-up? Why was my transfer declined? Why was my top-up reverted? How do I change my PIN? How do I get a spare card? What should I do if my phone is lost or stolen? What should I do if I forgot my passcode?