Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?
What should I do if my card is swallowed? Why is the exchange rate wrong for my cash withdrawal? Why is my balance not updated after a bank transfer? Why did my top-up fail? What is the charge for cash withdrawal? How do I get a physical card? What should I do if I forgot my passcode? How do I get a virtual card? What should I do if my phone is lost or stolen? How can I transfer money into my account? What is the estimate for card delivery? Why is my card not accepted? Why did my transfer fail? What should I do if my card is compromised? Why is my refund not showing up? What is the current exchange rate? How do I cancel a transfer? Why was a fee charged for my transfer? Why is my card payment pending? What are the top-up limits? Which countries are supported? What is the charge for currency exchange? How do I change my PIN? Why is my direct debit payment not recognised? Why was my cash withdrawal declined? What should I do if my card is about to expire? How do I verify my identity? Is my card a Visa or Mastercard? How do I terminate my account? How do I top up by cash or cheque?