How can my new card be renewed?
Why is my direct debit payment not recognised? How do I order a physical card? When will my card arrive? What should I do if my card is about to expire? Why was my transfer declined? What is the age limit for using the service? What is the current exchange rate? Why is my transfer pending? Why did my top-up fail? What should I do if my card is swallowed? How do I top up my account by card? What is automatic top-up? Why is my top-up pending? Why is my balance not updated after a cheque or cash deposit? What should I do if I forgot my passcode? Which countries are supported? What is the charge for cash withdrawal? What is the charge for currency exchange? How do I verify my top-up? Why is my card not accepted? Is ATM support available? Why is my refund not showing up? What should I do if my card is compromised? What is the charge for topping up by card? Is my card a Visa or Mastercard? What is the estimate for card delivery? How do I verify my identity? Which cards and currencies are supported? What are the top-up limits? How do I verify the source of my funds?