If my top-up didn't transfer, what went wrong?
Why is my virtual card not working? Why was a fee charged for my card payment? Is my card a Visa or Mastercard? What is the charge for topping up by card? Which countries are supported? What should I do if my card is about to expire? What is the estimate for card delivery? Why is my direct debit payment not recognised? What is the charge for topping up by bank transfer? What should I do if I forgot my passcode? How can I transfer money into my account? Why did I receive the wrong amount of cash? Which fiat currencies are supported? How do I change my PIN? Why is the exchange rate wrong for my cash withdrawal? How do I edit my personal details? Why has my transfer not been received by the recipient? How do I request a refund? What should I do if my card is lost or stolen? How do I cancel a transfer? How do I verify the source of my funds? Why is my transfer pending? Why was my cash withdrawal declined? What is the timing for transfers? Why is my top-up pending? What are the top-up limits? Why did my transfer fail? Which cards and currencies are supported? Why do I need to verify my identity? How do I top up by cash or cheque?