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How do I order a physical card? Why is there an extra charge on my statement? How can I get a disposable virtual card? How do I get a spare card? How do I verify the source of my funds? Why is the beneficiary not allowed? How can I exchange currency via the app? What should I do if I forgot my passcode? When will my card arrive? What is the charge for cash withdrawal? Is my card a Visa or Mastercard? What should I do if my card is swallowed? How do I use Apple Pay or Google Pay? Which cards and currencies are supported? Why do I need to verify my identity? Why is my direct debit payment not recognised? Why is the exchange rate wrong for my card payment? How do I cancel a transfer? Which fiat currencies are supported? What is the charge for topping up by bank transfer? Why is my card payment not recognised? Why is my balance not updated after a cheque or cash deposit? Why was a fee charged for my transfer? Why am I unable to verify my identity? Why is my cash withdrawal not recognised? Why is my card payment pending? What is the current exchange rate? Why was my transfer declined? Why is my refund not showing up? Why is the exchange rate wrong for my cash withdrawal?