My card isn't here yet.
How do I verify my identity? What should I do if I forgot my passcode? Why is my cash withdrawal not recognised? What should I do if my card is compromised? Why is the exchange rate wrong for my cash withdrawal? How do I request a refund? How do I get a spare card? Was my card payment reverted? What is the charge for topping up by bank transfer? How do I edit my personal details? What should I do if my phone is lost or stolen? What should I do if my card is about to expire? What are the top-up limits? Is my card a Visa or Mastercard? Why was my cash withdrawal declined? Why is my card not accepted? What is the timing for transfers? How do I link my card? Which fiat currencies are supported? Why is my contactless payment not working? Why is my card payment not recognised? Why is my balance not updated after a cheque or cash deposit? How do I activate my card? Why did my transfer fail? What is the age limit for using the service? Why was a fee charged for my transfer? Why did my top-up fail? How do I top up my account by card? Why is my virtual card not working? What should I do if my card is lost or stolen?