I thought transfers were free, why was I charged?
Why is the exchange rate wrong for my cash withdrawal? How do I top up my account by card? Why do I need to verify my identity? Why is my card payment pending? How do I edit my personal details? How do I change my PIN? What should I do if my card is lost or stolen? What should I do if my card is about to expire? How do I top up by cash or cheque? What is the charge for cash withdrawal? How do I request a refund? Why is there an extra charge on my statement? How do I order a physical card? How do I get a physical card? What is the age limit for using the service? Why did I receive the wrong amount of cash? Why was my top-up reverted? How do I get a virtual card? What is the timing for transfers? How can I exchange currency via the app? Is my card a Visa or Mastercard? Why is the beneficiary not allowed? Why is my PIN blocked? Why did my transfer fail? How do I get a spare card? Why is the exchange rate wrong for my card payment? Why was a fee charged for my card payment? Why is my top-up pending? How do I cancel a transfer? Why has my transfer not been received by the recipient?