Can I transfer something urgently from China? How long does it take?
Why was my cash withdrawal declined? Why is my PIN blocked? What is the charge for topping up by bank transfer? Was my card payment reverted? How do I verify my top-up? Why is the exchange rate wrong for my cash withdrawal? Which countries are supported? Why is my balance not updated after a cheque or cash deposit? What should I do if my card is compromised? How do I request a refund? Why is my card payment pending? Why is my contactless payment not working? Why is my cash withdrawal not recognised? How do I terminate my account? How do I link my card? How do I activate my card? How do I verify my identity? What are the top-up limits? Why did my top-up fail? Why is there an extra charge on my statement? What is the age limit for using the service? How can I transfer money into my account? How do I get a spare card? Which fiat currencies are supported? How do I verify the source of my funds? How do I top up my account by card? Why is my cash withdrawal pending? Why is my direct debit payment not recognised? How do I use Apple Pay or Google Pay? Which cards and currencies are supported?