My top-up hasn't gone through, what happened?
What should I do if my card is lost or stolen? What are the top-up limits? Why is the exchange rate wrong for my cash withdrawal? Why is my cash withdrawal not recognised? How do I verify my top-up? Is my card a Visa or Mastercard? How do I receive money? Why is my virtual card not working? Why is my cash withdrawal pending? Why is the exchange rate wrong for my card payment? What should I do if my card is swallowed? How do I terminate my account? Why is my top-up pending? Why is my direct debit payment not recognised? What should I do if I forgot my passcode? How do I get a virtual card? What is automatic top-up? Why has my transfer not been received by the recipient? Why was my transaction charged twice? What should I do if my card is about to expire? What is the timing for transfers? Why is my card not working? How do I order a physical card? Why is my balance not updated after a cheque or cash deposit? Why was my card payment declined? What is the age limit for using the service? How do I request a refund? How can I transfer money into my account? Why is my contactless payment not working? Which cards and currencies are supported?