Why should I have to prove my identity?
Why was my transfer declined? Why is my direct debit payment not recognised? Why is my card payment not recognised? How can I transfer money into my account? Was my card payment reverted? How do I cancel a transfer? What is the charge for topping up by card? How do I get a spare card? Which fiat currencies are supported? How do I terminate my account? Why is my balance not updated after a cheque or cash deposit? Is my card a Visa or Mastercard? Which cards and currencies are supported? What is the current exchange rate? When will my card arrive? What are the limits for disposable cards? What should I do if my card is lost or stolen? Why is my balance not updated after a bank transfer? Why is my contactless payment not working? What should I do if my card is swallowed? What is the estimate for card delivery? Is ATM support available? Why is the beneficiary not allowed? How do I verify my identity? Why did I receive the wrong amount of cash? How do I request a refund? Why was my top-up reverted? What should I do if my phone is lost or stolen? How do I top up my account by card? Why is my card not accepted?