How is an exchange rate calculated?
Why was my top-up reverted? What is the charge for currency exchange? What should I do if my card is compromised? Why is the exchange rate wrong for my card payment? What should I do if I forgot my passcode? Is ATM support available? Why did my transfer fail? Why was my transfer declined? Why is my balance not updated after a cheque or cash deposit? Why is my card not accepted? Why did my top-up fail? Which countries are supported? Why is my cash withdrawal not recognised? Why has my transfer not been received by the recipient? Why is my card payment not recognised? How do I order a physical card? How do I activate my card? Why is my balance not updated after a bank transfer? Why do I need to verify my identity? Why was a fee charged for my transfer? What should I do if my card is swallowed? How can I transfer money into my account? How do I top up by cash or cheque? What is the estimate for card delivery? What is the charge for cash withdrawal? Why is my virtual card not working? How do I receive money? Is my card a Visa or Mastercard? How do I get a physical card? How do I use Apple Pay or Google Pay?