I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?
How do I terminate my account? What is the charge for topping up by bank transfer? Why is my balance not updated after a cheque or cash deposit? What is the charge for currency exchange? Why did my top-up fail? Why was my transfer declined? How do I get a physical card? What is the charge for topping up by card? Why is my PIN blocked? Is my card a Visa or Mastercard? What is automatic top-up? How can I get a disposable virtual card? What should I do if my phone is lost or stolen? Why has my transfer not been received by the recipient? What is the current exchange rate? What should I do if my card is swallowed? Why is my transfer pending? How do I get a spare card? Why was my transaction charged twice? What are the top-up limits? How do I cancel a transfer? Why was my top-up reverted? Why was a fee charged for my card payment? Why was a fee charged for my transfer? Why was my cash withdrawal declined? Why did I receive the wrong amount of cash? Why do I need to verify my identity? How do I verify the source of my funds? What is the age limit for using the service? What should I do if my card is lost or stolen?