What's the reason for needing to verify my identity?
Why is the exchange rate wrong for my cash withdrawal? Why is my direct debit payment not recognised? Why was my cash withdrawal declined? How do I change my PIN? How do I terminate my account? What should I do if I forgot my passcode? How do I get a spare card? Was my card payment reverted? What is the timing for transfers? How can I transfer money into my account? Which fiat currencies are supported? What should I do if my card is compromised? Why was my transfer declined? How do I link my card? Why has my transfer not been received by the recipient? How do I receive money? What is the charge for topping up by bank transfer? Why is the exchange rate wrong for my card payment? What is the charge for currency exchange? What should I do if my card is about to expire? What are the top-up limits? Why is my card not accepted? How do I order a physical card? What should I do if my phone is lost or stolen? Why is my card payment not recognised? How do I top up my account by card? Why is there an extra charge on my statement? How do I get a virtual card? What is automatic top-up? How do I edit my personal details?