How are the exchange rates for transfers calculated?
How do I verify my identity? Why is my contactless payment not working? How do I terminate my account? When will my card arrive? What is the estimate for card delivery? How do I order a physical card? What should I do if my phone is lost or stolen? Is ATM support available? What are the top-up limits? How do I verify the source of my funds? How can I exchange currency via the app? What is automatic top-up? Why has my transfer not been received by the recipient? Why did my transfer fail? Why is the exchange rate wrong for my cash withdrawal? Why is my card payment not recognised? Why is my refund not showing up? How can I transfer money into my account? What should I do if I forgot my passcode? How can I get a disposable virtual card? What is the charge for topping up by card? How do I get a spare card? How do I receive money? How do I get a physical card? What is the charge for topping up by bank transfer? How do I top up by cash or cheque? What is the timing for transfers? Which countries are supported? How do I activate my card? Why is my direct debit payment not recognised?