totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!
Why is my direct debit payment not recognised? How do I get a physical card? What is the age limit for using the service? Why was a fee charged for my card payment? What is the current exchange rate? Why is the exchange rate wrong for my card payment? Which cards and currencies are supported? How do I verify my top-up? Why is my transfer pending? Why was my card payment declined? Why is the exchange rate wrong for my cash withdrawal? Why is my card not accepted? Why is my card not working? What is the charge for topping up by bank transfer? Why was my top-up reverted? How do I verify the source of my funds? How do I top up by cash or cheque? Why is my balance not updated after a bank transfer? Why is my card payment pending? Why is my refund not showing up? Why was my transfer declined? What should I do if my card is swallowed? How do I cancel a transfer? What should I do if my phone is lost or stolen? Which countries are supported? How do I link my card? What is the estimate for card delivery? Why is my balance not updated after a cheque or cash deposit? Why do I need to verify my identity? What should I do if my card is lost or stolen?