If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.
What should I do if my card is compromised? Why is my refund not showing up? Why was my card payment declined? How do I top up my account by card? Why is my balance not updated after a bank transfer? How do I cancel a transfer? How do I request a refund? Why is my top-up pending? How do I edit my personal details? How can I exchange currency via the app? How do I verify my top-up? Why was a fee charged for my card payment? Is my card a Visa or Mastercard? What should I do if I forgot my passcode? How do I terminate my account? How do I link my card? Why is my virtual card not working? Why did my transfer fail? What is the age limit for using the service? How do I activate my card? Which fiat currencies are supported? When will my card arrive? Why did I receive the wrong amount of cash? Why is my transfer pending? Which cards and currencies are supported? What should I do if my card is lost or stolen? What are the top-up limits? What is the charge for cash withdrawal? Why was my cash withdrawal declined? Why was a fee charged for my transfer?