My credit card got declined for top up! What's going on? Can you check on why it didn't go through?
How do I request a refund? How do I cancel a transfer? What should I do if I forgot my passcode? Why is my refund not showing up? Which cards and currencies are supported? How do I use Apple Pay or Google Pay? What is the charge for cash withdrawal? How do I verify the source of my funds? What should I do if my card is swallowed? When will my card arrive? What should I do if my card is lost or stolen? What is the charge for topping up by card? Why is my balance not updated after a cheque or cash deposit? How do I verify my top-up? Why was my transfer declined? How do I top up my account by card? How do I receive money? How can I get a disposable virtual card? How do I verify my identity? Which countries are supported? Why is my card payment pending? Why did my transfer fail? Why is there an extra charge on my statement? Why is my balance not updated after a bank transfer? Why is my PIN blocked? Why was my transaction charged twice? Was my card payment reverted? Why is the exchange rate wrong for my card payment? What are the top-up limits? Why is my cash withdrawal not recognised?