My card payment has been declined, why?
Why is my direct debit payment not recognised? Why is my card not working? Why is my balance not updated after a cheque or cash deposit? What is automatic top-up? Why did my transfer fail? What should I do if my card is about to expire? Why was my transaction charged twice? How do I terminate my account? How do I activate my card? Why is my cash withdrawal not recognised? Is my card a Visa or Mastercard? What should I do if my card is lost or stolen? How do I request a refund? How can I transfer money into my account? Why was my transfer declined? How do I get a physical card? Why is my refund not showing up? Why do I need to verify my identity? How do I edit my personal details? Why is my top-up pending? Why is the exchange rate wrong for my card payment? How do I get a virtual card? How do I top up by cash or cheque? What should I do if my card is compromised? How do I get a spare card? How do I change my PIN? Why is my transfer pending? How do I link my card? How do I verify my top-up? How do I verify the source of my funds?