Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.
How do I get a spare card? Which fiat currencies are supported? Why is my balance not updated after a bank transfer? Why is my PIN blocked? Why was my transaction charged twice? Why is my refund not showing up? Why is my card payment pending? Why did I receive the wrong amount of cash? What should I do if my phone is lost or stolen? What is the timing for transfers? What is the age limit for using the service? Why is my balance not updated after a cheque or cash deposit? What should I do if I forgot my passcode? How can I exchange currency via the app? How do I activate my card? Why is my direct debit payment not recognised? What should I do if my card is about to expire? How do I cancel a transfer? What is the charge for cash withdrawal? How do I top up my account by card? What is automatic top-up? How do I link my card? How do I top up by cash or cheque? Why has my transfer not been received by the recipient? Why is my contactless payment not working? Why was a fee charged for my transfer? What is the current exchange rate? Is my card a Visa or Mastercard? Which cards and currencies are supported? Why did my transfer fail?