What do I do if I have been charged twice?
Why was my card payment declined? What should I do if my card is swallowed? Why is my contactless payment not working? How do I edit my personal details? Which countries are supported? Why is my PIN blocked? Why was my cash withdrawal declined? Why is my direct debit payment not recognised? What is the age limit for using the service? What is the charge for cash withdrawal? What should I do if I forgot my passcode? What should I do if my phone is lost or stolen? Why am I unable to verify my identity? Which fiat currencies are supported? What is the charge for topping up by bank transfer? What are the top-up limits? What is the charge for topping up by card? How do I top up by cash or cheque? Why did my top-up fail? Why is my top-up pending? What is the charge for currency exchange? Why is my cash withdrawal pending? Why do I need to verify my identity? How do I top up my account by card? How do I receive money? How do I terminate my account? Why has my transfer not been received by the recipient? How do I change my PIN? Why was my top-up reverted? Why is my card not working?