I need to know this, where do my funds come from?
How do I activate my card? Why is the exchange rate wrong for my cash withdrawal? What is the charge for topping up by bank transfer? How do I order a physical card? What should I do if my card is lost or stolen? When will my card arrive? Why am I unable to verify my identity? What is the current exchange rate? Why was a fee charged for my card payment? How do I receive money? Which cards and currencies are supported? How do I top up by cash or cheque? What is the timing for transfers? How do I get a spare card? How do I link my card? Why is my PIN blocked? Why is there an extra charge on my statement? What should I do if I forgot my passcode? Why is my balance not updated after a bank transfer? What is the charge for currency exchange? Which fiat currencies are supported? How do I get a physical card? Why was a fee charged for my transfer? Why is my contactless payment not working? How do I get a virtual card? Why do I need to verify my identity? Why did my transfer fail? Why is my card payment pending? Why is my transfer pending? Why is my direct debit payment not recognised?