Why hasn't my transaction arrived?
How do I get a spare card? Why is the exchange rate wrong for my card payment? Which countries are supported? What is the current exchange rate? Why is my top-up pending? How do I verify my identity? Why is the beneficiary not allowed? Why was a fee charged for my card payment? How do I get a virtual card? What should I do if my card is about to expire? Why was my transaction charged twice? What is automatic top-up? How do I request a refund? Which cards and currencies are supported? Why is the exchange rate wrong for my cash withdrawal? How do I get a physical card? What should I do if my card is lost or stolen? How can I exchange currency via the app? How can I transfer money into my account? Why is my direct debit payment not recognised? How do I link my card? Why is my card payment not recognised? What should I do if my card is compromised? What is the age limit for using the service? Why did my top-up fail? Why is my refund not showing up? Why was my transfer declined? Why did my transfer fail? Why is my virtual card not working? Why is my card not accepted?