There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?
Why was a fee charged for my transfer? Why is my balance not updated after a bank transfer? What should I do if my card is swallowed? What is automatic top-up? Why did my top-up fail? What is the charge for currency exchange? What is the charge for topping up by bank transfer? Why is my balance not updated after a cheque or cash deposit? Why is my contactless payment not working? Which countries are supported? How do I terminate my account? What is the charge for cash withdrawal? What are the limits for disposable cards? Why do I need to verify my identity? How do I activate my card? Why is my card not accepted? Why is my top-up pending? Is my card a Visa or Mastercard? What should I do if I forgot my passcode? Why was my top-up reverted? How do I use Apple Pay or Google Pay? Why is my card payment pending? What should I do if my card is compromised? How do I edit my personal details? How do I order a physical card? Why was my cash withdrawal declined? Why is the beneficiary not allowed? How do I get a spare card? What is the age limit for using the service? How do I receive money?