Is ordering a new card from China available?
Why is there an extra charge on my statement? How can I get a disposable virtual card? How do I top up by cash or cheque? Why was my transfer declined? Why is my direct debit payment not recognised? Why is my balance not updated after a cheque or cash deposit? Why is my cash withdrawal not recognised? Which cards and currencies are supported? Why is my transfer pending? How do I link my card? How can I transfer money into my account? Why is the exchange rate wrong for my cash withdrawal? Why is my card not working? Why is my PIN blocked? Why is my virtual card not working? What should I do if my card is lost or stolen? Why is my card not accepted? Why is my card payment not recognised? Why was a fee charged for my transfer? Why was my top-up reverted? Why is my contactless payment not working? Is my card a Visa or Mastercard? How do I verify the source of my funds? What should I do if my phone is lost or stolen? Why is my cash withdrawal pending? How do I get a physical card? Why am I unable to verify my identity? How do I request a refund? How do I receive money? What is the estimate for card delivery?