Tell me what the steps for the identity checks are
Why did I receive the wrong amount of cash? Is ATM support available? Why is my top-up pending? Why is there an extra charge on my statement? What should I do if my card is lost or stolen? Why was my card payment declined? Why did my top-up fail? What should I do if my card is about to expire? Why was my top-up reverted? What is the timing for transfers? How do I get a physical card? What should I do if my phone is lost or stolen? What are the top-up limits? Why is the exchange rate wrong for my cash withdrawal? How can I transfer money into my account? How do I verify my top-up? Why is my transfer pending? Why has my transfer not been received by the recipient? Is my card a Visa or Mastercard? What should I do if my card is swallowed? What is the charge for topping up by bank transfer? How do I cancel a transfer? How do I request a refund? Why is my card not accepted? What is automatic top-up? How do I order a physical card? How do I link my card? Why is my direct debit payment not recognised? Why is my balance not updated after a bank transfer? Why is my contactless payment not working?