
Do I need to go to a physical bank to change my PIN?
Why is my direct debit payment not recognised? Why was a fee charged for my transfer? Why is my balance not updated after a cheque or cash deposit? What should I do if my card is about to expire? Which cards and currencies are supported? Why is my card not accepted? Why was my transaction charged twice? How can I transfer money into my account? What are the top-up limits? Is my card a Visa or Mastercard? Why is my top-up pending? Why was my card payment declined? How do I top up by cash or cheque? What is the age limit for using the service? How do I get a physical card? What is the timing for transfers? Why is my transfer pending? What should I do if my phone is lost or stolen? Why is the exchange rate wrong for my card payment? How do I get a spare card? What is the charge for topping up by bank transfer? Was my card payment reverted? Is ATM support available? How do I verify my top-up? Why is the beneficiary not allowed? Why did my transfer fail? Why is there an extra charge on my statement? Why has my transfer not been received by the recipient? What should I do if I forgot my passcode? Why do I need to verify my identity?