My new card has not been delivered to my home yet. What is going on?
What should I do if I forgot my passcode? What is the age limit for using the service? How do I change my PIN? What is the charge for currency exchange? What should I do if my phone is lost or stolen? Why was my transfer declined? Why is there an extra charge on my statement? How can I get a disposable virtual card? How do I get a physical card? Why is my direct debit payment not recognised? Why is my card not accepted? Why am I unable to verify my identity? How do I cancel a transfer? Why is my virtual card not working? How do I verify my identity? Why was my top-up reverted? Why is my transfer pending? Why was a fee charged for my transfer? What are the limits for disposable cards? Which cards and currencies are supported? Why did my top-up fail? Why is my top-up pending? Is ATM support available? Was my card payment reverted? Why is my card payment not recognised? Why is my balance not updated after a bank transfer? How do I request a refund? How do I get a spare card? What is the charge for topping up by bank transfer? Why is my balance not updated after a cheque or cash deposit?