My transfer is pending, why?
How do I request a refund? How do I use Apple Pay or Google Pay? Why do I need to verify my identity? How do I top up by cash or cheque? Why was a fee charged for my card payment? What is the charge for currency exchange? How do I get a spare card? Why did my top-up fail? Why has my transfer not been received by the recipient? Is ATM support available? What should I do if my card is lost or stolen? Why is my refund not showing up? What is the current exchange rate? How do I top up my account by card? How do I receive money? What are the limits for disposable cards? How do I edit my personal details? How do I terminate my account? Why is my direct debit payment not recognised? What should I do if my card is compromised? Why is there an extra charge on my statement? Why is my top-up pending? Which countries are supported? What should I do if my card is swallowed? How can I exchange currency via the app? What should I do if I forgot my passcode? How do I verify the source of my funds? Why is my contactless payment not working? What are the top-up limits? Why did my transfer fail?