Why is there an extra €1 fee in my statement?
How do I receive money? How do I change my PIN? Why is my contactless payment not working? How do I verify the source of my funds? How do I terminate my account? What should I do if my phone is lost or stolen? What should I do if my card is lost or stolen? Which cards and currencies are supported? How do I get a spare card? How do I activate my card? Why is my card not working? What should I do if my card is about to expire? How do I request a refund? How do I verify my top-up? Why is my refund not showing up? What is the estimate for card delivery? How do I link my card? How do I top up by cash or cheque? Why is my cash withdrawal not recognised? What is the current exchange rate? Which countries are supported? Why is my balance not updated after a cheque or cash deposit? Which fiat currencies are supported? Why did my top-up fail? Why was my card payment declined? Why is the exchange rate wrong for my card payment? Why is my balance not updated after a bank transfer? What is the charge for topping up by card? How do I edit my personal details? What is the timing for transfers?