What is identity check?
How can I exchange currency via the app? What is the charge for topping up by card? How do I get a virtual card? Why is my cash withdrawal not recognised? Why is my top-up pending? Why was a fee charged for my card payment? How do I get a physical card? Why is there an extra charge on my statement? Was my card payment reverted? How do I link my card? Why am I unable to verify my identity? What is the charge for currency exchange? What should I do if my card is swallowed? Why is the beneficiary not allowed? Why was a fee charged for my transfer? What are the top-up limits? Why is my card not working? What is the charge for cash withdrawal? How do I order a physical card? Why is my card not accepted? How do I use Apple Pay or Google Pay? What should I do if my card is lost or stolen? What is the charge for topping up by bank transfer? Why did my top-up fail? What should I do if I forgot my passcode? How do I request a refund? Why was my card payment declined? Why was my transaction charged twice? Why is my card payment pending? Why is my balance not updated after a cheque or cash deposit?