My transaction has not been received. When are you going to process it?
What is automatic top-up? Why was my cash withdrawal declined? Why was my card payment declined? Why is my balance not updated after a cheque or cash deposit? What should I do if my card is lost or stolen? What is the estimate for card delivery? Why did I receive the wrong amount of cash? Why was a fee charged for my transfer? Why is my card not working? What are the top-up limits? Why is my top-up pending? Why is my contactless payment not working? Why is there an extra charge on my statement? How do I receive money? Why is my virtual card not working? How do I terminate my account? What is the age limit for using the service? How do I request a refund? Why am I unable to verify my identity? What is the current exchange rate? Why is the exchange rate wrong for my cash withdrawal? How do I top up my account by card? Why is my card payment pending? What are the limits for disposable cards? How do I use Apple Pay or Google Pay? How do I edit my personal details? What should I do if my phone is lost or stolen? Why was my top-up reverted? How do I get a physical card? Is ATM support available?