Why hasn't my payment gone through?
How can I get a disposable virtual card? Why is my direct debit payment not recognised? How do I change my PIN? What is the age limit for using the service? Why is my PIN blocked? Why was my transaction charged twice? Why did my top-up fail? What should I do if my card is lost or stolen? What is automatic top-up? How do I get a virtual card? What should I do if my phone is lost or stolen? Was my card payment reverted? How can I transfer money into my account? What should I do if my card is swallowed? Why am I unable to verify my identity? How do I order a physical card? Why did my transfer fail? How do I verify my top-up? How do I link my card? What is the charge for topping up by card? How do I get a spare card? What is the charge for cash withdrawal? How do I verify my identity? How do I request a refund? How do I verify the source of my funds? Why is the exchange rate wrong for my card payment? Why has my transfer not been received by the recipient? Why is my card not accepted? Why is my refund not showing up? Why did I receive the wrong amount of cash?