I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.
Why is my card payment not recognised? How do I get a virtual card? Why is my balance not updated after a cheque or cash deposit? How do I verify my identity? How do I link my card? How do I edit my personal details? What is the age limit for using the service? Why was a fee charged for my transfer? Why is my card not working? How do I get a physical card? How do I top up by cash or cheque? Why is there an extra charge on my statement? What is the charge for currency exchange? Why was my transaction charged twice? How do I verify the source of my funds? What is automatic top-up? Why is the exchange rate wrong for my cash withdrawal? Why did I receive the wrong amount of cash? What is the current exchange rate? Why is my PIN blocked? How can I transfer money into my account? Which countries are supported? Why did my transfer fail? How do I get a spare card? Why is my balance not updated after a bank transfer? Why is my transfer pending? Why is my direct debit payment not recognised? Why was my card payment declined? What should I do if my card is compromised? Why am I unable to verify my identity?