Is getting my identity verified required before I can use my account?
Why is the beneficiary not allowed? Why did my top-up fail? Why is my contactless payment not working? What should I do if my card is swallowed? How do I get a physical card? Why is my top-up pending? Why did I receive the wrong amount of cash? Why is the exchange rate wrong for my card payment? Why is my direct debit payment not recognised? How do I terminate my account? What should I do if my card is lost or stolen? Which fiat currencies are supported? Why has my transfer not been received by the recipient? Why is my balance not updated after a cheque or cash deposit? What is the charge for topping up by bank transfer? How can I transfer money into my account? Was my card payment reverted? Why was my transfer declined? What is the charge for cash withdrawal? Why is my cash withdrawal not recognised? How do I get a spare card? What should I do if my phone is lost or stolen? How do I order a physical card? What are the limits for disposable cards? Why did my transfer fail? Why is my card not accepted? What is the charge for currency exchange? Which cards and currencies are supported? How do I verify the source of my funds? How can I exchange currency via the app?