I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?
What is the charge for currency exchange? What is the current exchange rate? How do I verify my identity? Is my card a Visa or Mastercard? How do I verify my top-up? How do I terminate my account? Why is my refund not showing up? Why did my top-up fail? When will my card arrive? Why is the beneficiary not allowed? Why is my card not working? Why did I receive the wrong amount of cash? Why is my contactless payment not working? How do I cancel a transfer? How do I order a physical card? Why is my balance not updated after a bank transfer? Why was a fee charged for my transfer? Why is my PIN blocked? How can I transfer money into my account? How do I request a refund? Why is my balance not updated after a cheque or cash deposit? Why was my cash withdrawal declined? Why is my cash withdrawal not recognised? Which cards and currencies are supported? How do I top up my account by card? Why was my transaction charged twice? Why is my top-up pending? Which countries are supported? What is the estimate for card delivery? How can I exchange currency via the app?