I no longer have my phone with the app, what should I do?
Why is my top-up pending? Why was my top-up reverted? Why is there an extra charge on my statement? Why is my direct debit payment not recognised? How do I edit my personal details? Why is my card not working? How do I top up by cash or cheque? How can I transfer money into my account? What is the timing for transfers? How do I activate my card? How do I receive money? Why is my balance not updated after a bank transfer? What is the charge for currency exchange? Why was a fee charged for my transfer? What is the charge for topping up by bank transfer? Why is the exchange rate wrong for my cash withdrawal? What is the current exchange rate? How do I use Apple Pay or Google Pay? Why was my card payment declined? Why do I need to verify my identity? How do I verify my identity? Why has my transfer not been received by the recipient? What should I do if my card is about to expire? How do I get a physical card? Why is my virtual card not working? How do I terminate my account? When will my card arrive? How do I change my PIN? Why is my refund not showing up? How do I top up my account by card?