I think the bank made a mistake on the exchange rates
Why is my card payment not recognised? Why is my refund not showing up? Why was a fee charged for my transfer? How do I get a spare card? Why was a fee charged for my card payment? How do I verify the source of my funds? What is the current exchange rate? Why is my contactless payment not working? Why did my transfer fail? How can I get a disposable virtual card? Why was my cash withdrawal declined? What is the timing for transfers? How do I verify my top-up? What is the age limit for using the service? Why is there an extra charge on my statement? Why is my direct debit payment not recognised? How do I order a physical card? What should I do if my card is swallowed? Why is the beneficiary not allowed? Which countries are supported? What is the charge for topping up by card? How can I exchange currency via the app? How do I cancel a transfer? What should I do if I forgot my passcode? How do I request a refund? What is the charge for cash withdrawal? Which cards and currencies are supported? Why am I unable to verify my identity? Why do I need to verify my identity? Why is my card not accepted?