Why did my payment get declined?
How do I order a physical card? What is the age limit for using the service? How do I get a virtual card? How do I receive money? Why do I need to verify my identity? What should I do if I forgot my passcode? Why is my refund not showing up? Why is my balance not updated after a cheque or cash deposit? Why did my transfer fail? What is the current exchange rate? What is the charge for topping up by bank transfer? Why is my cash withdrawal pending? How do I request a refund? How do I get a spare card? Why is there an extra charge on my statement? Was my card payment reverted? Why did my top-up fail? Why is my virtual card not working? What is the charge for cash withdrawal? Why has my transfer not been received by the recipient? How do I top up by cash or cheque? What should I do if my card is swallowed? What should I do if my phone is lost or stolen? Why is my cash withdrawal not recognised? Why was a fee charged for my transfer? How do I link my card? How do I verify my top-up? Why was my card payment declined? Why is my balance not updated after a bank transfer? Is ATM support available?