Why is there a pending hold on one pound on my statement?
What should I do if I forgot my passcode? How do I top up by cash or cheque? What should I do if my card is compromised? How do I change my PIN? How do I get a spare card? Which cards and currencies are supported? What should I do if my card is lost or stolen? How can I get a disposable virtual card? Why is my virtual card not working? How do I receive money? What is the age limit for using the service? Why is my direct debit payment not recognised? Why has my transfer not been received by the recipient? Why is the beneficiary not allowed? Why is my cash withdrawal pending? How can I transfer money into my account? Why is my card payment not recognised? Was my card payment reverted? Why is my cash withdrawal not recognised? How do I activate my card? Why do I need to verify my identity? What is the charge for topping up by card? Which fiat currencies are supported? How do I terminate my account? Why was my transaction charged twice? How do I link my card? How do I verify my top-up? What is the charge for cash withdrawal? Why was my card payment declined? Why is my balance not updated after a cheque or cash deposit?