I need information explaining why my top-up failed to go through
Why is my card not working? How can I exchange currency via the app? What is the charge for topping up by bank transfer? Why was my transfer declined? How do I top up my account by card? Why is my contactless payment not working? Why was my top-up reverted? Which countries are supported? Is my card a Visa or Mastercard? Why am I unable to verify my identity? Why is my card payment not recognised? Why is my balance not updated after a cheque or cash deposit? Why is my refund not showing up? How do I terminate my account? What are the top-up limits? Why was my transaction charged twice? Why has my transfer not been received by the recipient? What should I do if my card is compromised? Why is my top-up pending? What is the current exchange rate? Why do I need to verify my identity? How do I verify my top-up? What should I do if my card is lost or stolen? Why is my direct debit payment not recognised? Which fiat currencies are supported? How do I edit my personal details? How do I get a spare card? What is the charge for topping up by card? Why is the exchange rate wrong for my card payment? How do I activate my card?