Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!
Which cards and currencies are supported? Why did my top-up fail? What are the top-up limits? What should I do if my card is lost or stolen? How do I verify the source of my funds? How do I order a physical card? Why is the exchange rate wrong for my cash withdrawal? What is the charge for topping up by card? Why do I need to verify my identity? How can I transfer money into my account? Why has my transfer not been received by the recipient? How do I get a spare card? What is the current exchange rate? How can I get a disposable virtual card? Why is the beneficiary not allowed? Why is my balance not updated after a cheque or cash deposit? What should I do if my card is about to expire? Why am I unable to verify my identity? Why is my top-up pending? What should I do if my phone is lost or stolen? How do I use Apple Pay or Google Pay? Why is my refund not showing up? What is the charge for topping up by bank transfer? How do I terminate my account? How do I verify my top-up? How can I exchange currency via the app? How do I request a refund? What is the charge for cash withdrawal? Why is my transfer pending? How do I edit my personal details?