Can you explain your exchange rates basis?
Why is my card payment not recognised? Why is my top-up pending? How can I transfer money into my account? How do I change my PIN? Why was a fee charged for my transfer? Why is my PIN blocked? How do I get a physical card? Why was my cash withdrawal declined? Was my card payment reverted? What should I do if my card is swallowed? Is ATM support available? What should I do if I forgot my passcode? What is the charge for topping up by card? What is the charge for currency exchange? How do I verify my identity? Why is my cash withdrawal not recognised? Why is my card not accepted? How do I link my card? What is the timing for transfers? Why was my top-up reverted? How do I verify my top-up? Why was a fee charged for my card payment? Why is my virtual card not working? How can I exchange currency via the app? What should I do if my card is compromised? Which countries are supported? How do I get a virtual card? Why did my transfer fail? What is automatic top-up? Why do I need to verify my identity?