My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.
How do I request a refund? Why did my top-up fail? Why is my balance not updated after a cheque or cash deposit? Why is my refund not showing up? How do I verify the source of my funds? How do I top up by cash or cheque? How can I exchange currency via the app? Is ATM support available? How do I receive money? What should I do if my card is swallowed? Why is my balance not updated after a bank transfer? When will my card arrive? How do I cancel a transfer? Why is my card payment pending? What is the timing for transfers? What is the charge for currency exchange? How do I top up my account by card? What is the current exchange rate? Why is my contactless payment not working? Why is my card not accepted? What is automatic top-up? Why was my transaction charged twice? How do I terminate my account? What is the charge for topping up by bank transfer? Why is the exchange rate wrong for my card payment? Why was a fee charged for my transfer? Why is my card payment not recognised? What is the charge for topping up by card? Which fiat currencies are supported? How do I get a spare card?