I topped up and now my money is not there anymore! What happened to it?
How do I terminate my account? Why is my direct debit payment not recognised? What are the top-up limits? Why did my transfer fail? Why is my balance not updated after a bank transfer? What should I do if I forgot my passcode? How do I receive money? How do I change my PIN? How do I link my card? Why was a fee charged for my transfer? What is the charge for topping up by bank transfer? Why was a fee charged for my card payment? How do I get a physical card? Why am I unable to verify my identity? Which fiat currencies are supported? What is the charge for cash withdrawal? How do I verify my top-up? Why is my cash withdrawal pending? Why is my refund not showing up? How do I edit my personal details? What are the limits for disposable cards? How do I activate my card? What is the charge for topping up by card? Why is my balance not updated after a cheque or cash deposit? Is my card a Visa or Mastercard? Why is my contactless payment not working? Why was my cash withdrawal declined? Why is the exchange rate wrong for my cash withdrawal? How do I use Apple Pay or Google Pay? Is ATM support available?