I want a new card
Why was a fee charged for my card payment? How do I activate my card? What are the top-up limits? How do I terminate my account? Why is my refund not showing up? How do I verify my top-up? What is automatic top-up? Why do I need to verify my identity? Why is my cash withdrawal pending? How do I verify the source of my funds? Why is my card not accepted? Why am I unable to verify my identity? How do I cancel a transfer? Why is my transfer pending? What should I do if my card is lost or stolen? Why is my card payment pending? Which cards and currencies are supported? How do I link my card? Why was my transaction charged twice? Why was my transfer declined? Why is my virtual card not working? What is the charge for topping up by bank transfer? What should I do if I forgot my passcode? How can I transfer money into my account? How do I get a physical card? How do I get a virtual card? Why is the exchange rate wrong for my card payment? How do I order a physical card? Why is my balance not updated after a bank transfer? What should I do if my card is compromised?