I did a bank transfer to top up, but the money is not available.
How do I get a physical card? What are the top-up limits? Which countries are supported? What should I do if I forgot my passcode? Why was my cash withdrawal declined? How do I cancel a transfer? What is automatic top-up? How do I receive money? Why is my direct debit payment not recognised? How do I change my PIN? Why is my card payment not recognised? What is the age limit for using the service? How do I verify my top-up? Why is my balance not updated after a bank transfer? How do I order a physical card? Why was a fee charged for my card payment? Why has my transfer not been received by the recipient? Why is my card not working? Why is my card not accepted? Why is the exchange rate wrong for my card payment? What should I do if my phone is lost or stolen? How do I verify the source of my funds? Why is my PIN blocked? Why is my contactless payment not working? How can I exchange currency via the app? How do I link my card? How do I get a spare card? Why is there an extra charge on my statement? What should I do if my card is lost or stolen? What is the charge for cash withdrawal?