Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?
Why did I receive the wrong amount of cash? Why is my refund not showing up? Why is my direct debit payment not recognised? How do I get a spare card? Is ATM support available? How do I terminate my account? Why is the exchange rate wrong for my card payment? Why did my transfer fail? Why was my transaction charged twice? Is my card a Visa or Mastercard? How do I verify my top-up? How do I activate my card? Which fiat currencies are supported? Why is my transfer pending? How do I use Apple Pay or Google Pay? How do I verify my identity? Why is the exchange rate wrong for my cash withdrawal? Why was a fee charged for my card payment? How do I cancel a transfer? What are the limits for disposable cards? What is the timing for transfers? Why is my card payment not recognised? Why was my cash withdrawal declined? What is the charge for cash withdrawal? Why is my cash withdrawal not recognised? What are the top-up limits? Why is my balance not updated after a cheque or cash deposit? What should I do if my card is about to expire? What is automatic top-up? What should I do if my phone is lost or stolen?