A fee shouldn't apply to me if my card was stolen.
Why did my top-up fail? Why was my transfer declined? Why was my top-up reverted? How do I order a physical card? Which cards and currencies are supported? What should I do if my card is compromised? Which countries are supported? Why is the exchange rate wrong for my card payment? What is the charge for cash withdrawal? How do I activate my card? Why is my card payment pending? How do I use Apple Pay or Google Pay? Why is my balance not updated after a cheque or cash deposit? Is ATM support available? What is the estimate for card delivery? Why was my transaction charged twice? How can I transfer money into my account? Why do I need to verify my identity? What are the limits for disposable cards? Why is my card payment not recognised? How do I cancel a transfer? Why is my cash withdrawal not recognised? How do I get a physical card? How do I link my card? How can I exchange currency via the app? What should I do if my phone is lost or stolen? What should I do if my card is about to expire? What is the age limit for using the service? Why is there an extra charge on my statement? What is the current exchange rate?