My top-up didn't go through
Why is my balance not updated after a cheque or cash deposit? Why was a fee charged for my card payment? What is the charge for currency exchange? When will my card arrive? How do I edit my personal details? Why is my direct debit payment not recognised? How do I get a physical card? Is ATM support available? Why was my card payment declined? How can I exchange currency via the app? Was my card payment reverted? Which cards and currencies are supported? Why is my PIN blocked? What is the charge for topping up by card? Which fiat currencies are supported? What should I do if my card is swallowed? What is the charge for cash withdrawal? What is the current exchange rate? What should I do if my card is compromised? Why am I unable to verify my identity? How do I get a virtual card? Why was my top-up reverted? How can I transfer money into my account? Why was my cash withdrawal declined? What are the limits for disposable cards? How do I link my card? How do I change my PIN? How can I get a disposable virtual card? What should I do if I forgot my passcode? How do I verify the source of my funds?