My identity can't be verified.
Why was my transfer declined? How do I get a virtual card? What should I do if my phone is lost or stolen? Why is the beneficiary not allowed? Why was a fee charged for my transfer? What is the charge for topping up by card? What are the limits for disposable cards? Why is my card payment pending? What are the top-up limits? How do I verify my top-up? How do I edit my personal details? Was my card payment reverted? Why is the exchange rate wrong for my card payment? Which cards and currencies are supported? Why was my card payment declined? Is my card a Visa or Mastercard? Why is my refund not showing up? Why is my top-up pending? Is ATM support available? Why is my cash withdrawal pending? How can I transfer money into my account? Which countries are supported? What should I do if I forgot my passcode? Why did I receive the wrong amount of cash? Which fiat currencies are supported? How can I get a disposable virtual card? How do I top up my account by card? Why is my cash withdrawal not recognised? How do I change my PIN? How do I cancel a transfer?