Why is there an extra fee charged?
Why is my balance not updated after a cheque or cash deposit? What should I do if I forgot my passcode? What is the charge for currency exchange? What are the top-up limits? Why was a fee charged for my card payment? Why did my top-up fail? How do I change my PIN? What is the charge for cash withdrawal? Why is the exchange rate wrong for my card payment? What is the estimate for card delivery? Is ATM support available? Why was my top-up reverted? How do I use Apple Pay or Google Pay? What is the charge for topping up by card? How do I top up my account by card? How do I activate my card? How do I get a spare card? Why is my transfer pending? Why is my virtual card not working? Why is my cash withdrawal not recognised? Why was a fee charged for my transfer? What should I do if my card is swallowed? Why was my card payment declined? Why is my card not working? Why did I receive the wrong amount of cash? Which fiat currencies are supported? What is automatic top-up? How do I cancel a transfer? Why is my top-up pending? Is my card a Visa or Mastercard?