There is  a charge I don't recognize.
Why was my transfer declined? Why is my balance not updated after a cheque or cash deposit? How do I verify my identity? Which cards and currencies are supported? Why is the exchange rate wrong for my cash withdrawal? Why am I unable to verify my identity? How do I verify my top-up? Why was my cash withdrawal declined? Why is my top-up pending? What should I do if my card is compromised? What should I do if my card is lost or stolen? What is the current exchange rate? Why is my PIN blocked? Why is my balance not updated after a bank transfer? How do I get a spare card? What should I do if my card is swallowed? How do I terminate my account? How do I activate my card? Why is my cash withdrawal not recognised? How do I get a virtual card? What is the timing for transfers? How do I verify the source of my funds? Why is my direct debit payment not recognised? What is the charge for topping up by bank transfer? Why has my transfer not been received by the recipient? Why was my transaction charged twice? Why was my card payment declined? Why is my card payment pending? Why is the beneficiary not allowed? Is my card a Visa or Mastercard?