The top-up did not go through.
What are the top-up limits? Why is my PIN blocked? Why is my direct debit payment not recognised? How do I get a physical card? Why is my card not working? What should I do if my card is lost or stolen? Why is my cash withdrawal not recognised? What is the timing for transfers? Why is my card not accepted? How do I use Apple Pay or Google Pay? Why has my transfer not been received by the recipient? Why is my balance not updated after a bank transfer? How do I terminate my account? Why was my card payment declined? What should I do if my card is compromised? What is the charge for currency exchange? Why is my contactless payment not working? Why is my card payment pending? How do I edit my personal details? How do I verify my identity? Why is the exchange rate wrong for my card payment? Why was my transfer declined? What is the charge for topping up by card? How can I transfer money into my account? Why was my cash withdrawal declined? How do I verify the source of my funds? How do I verify my top-up? Why am I unable to verify my identity? Was my card payment reverted? When will my card arrive?