I'm not sure why my card didn't work
How do I terminate my account? Why is my virtual card not working? Why do I need to verify my identity? How do I get a physical card? What is the charge for topping up by bank transfer? How do I top up my account by card? Why was my cash withdrawal declined? Why is my card payment pending? Why was my transfer declined? How do I change my PIN? How do I cancel a transfer? Why was my top-up reverted? Why is my transfer pending? What are the top-up limits? How do I get a spare card? Which fiat currencies are supported? What is the charge for topping up by card? Why is my direct debit payment not recognised? Why am I unable to verify my identity? What should I do if my card is lost or stolen? Why did my top-up fail? Why did my transfer fail? Is ATM support available? What is the age limit for using the service? Is my card a Visa or Mastercard? Why is the beneficiary not allowed? Why is the exchange rate wrong for my card payment? Why did I receive the wrong amount of cash? What is the current exchange rate? How do I edit my personal details?