How are foreign exchange rates determined?
Why did my top-up fail? What are the top-up limits? What should I do if my card is lost or stolen? How do I get a physical card? How do I top up by cash or cheque? Why was my top-up reverted? Which fiat currencies are supported? How do I change my PIN? Why is there an extra charge on my statement? Why is my transfer pending? Why is my card not accepted? Why is my card payment not recognised? Why is my contactless payment not working? How do I verify the source of my funds? Is ATM support available? How do I link my card? Why is my top-up pending? Why was my card payment declined? Why is my cash withdrawal pending? How do I get a virtual card? What should I do if my card is swallowed? Why was a fee charged for my transfer? Why is my card payment pending? What should I do if my phone is lost or stolen? How can I exchange currency via the app? What should I do if I forgot my passcode? What is the age limit for using the service? Why has my transfer not been received by the recipient? How do I activate my card? How do I use Apple Pay or Google Pay?