For the identity check, do I need any kind of documentation?
How do I get a spare card? What is the current exchange rate? Why is my top-up pending? What is the charge for cash withdrawal? How do I edit my personal details? Why is my direct debit payment not recognised? How can I get a disposable virtual card? What is the age limit for using the service? Why was my transaction charged twice? Why do I need to verify my identity? Why is my contactless payment not working? What should I do if my card is about to expire? How do I top up my account by card? Is my card a Visa or Mastercard? How do I activate my card? What should I do if my card is compromised? Why is the exchange rate wrong for my cash withdrawal? Why is the beneficiary not allowed? How do I verify my top-up? Why did I receive the wrong amount of cash? How do I terminate my account? Why was a fee charged for my transfer? What is automatic top-up? How do I receive money? Why is my transfer pending? Why did my transfer fail? How do I get a physical card? Why was my card payment declined? What should I do if my phone is lost or stolen? What is the charge for topping up by card?