What do I do if my card has been lost or stolen?
Why is my cash withdrawal not recognised? What is the charge for topping up by bank transfer? Why was my cash withdrawal declined? How can I transfer money into my account? Why did my top-up fail? What is automatic top-up? Why is my balance not updated after a bank transfer? How do I change my PIN? Which countries are supported? How do I verify my top-up? Why has my transfer not been received by the recipient? Why is my refund not showing up? Why was my transfer declined? How can I get a disposable virtual card? How do I request a refund? How do I top up by cash or cheque? Why was a fee charged for my transfer? Why is my contactless payment not working? What should I do if my card is swallowed? Why is my top-up pending? What is the age limit for using the service? What should I do if my card is compromised? How do I receive money? Why is my transfer pending? How do I get a spare card? Was my card payment reverted? Why did I receive the wrong amount of cash? When will my card arrive? How do I top up my account by card? How do I use Apple Pay or Google Pay?