What forms of ID should I use for verification?
Why is my balance not updated after a bank transfer? Why was my card payment declined? What is the charge for topping up by card? Why is my top-up pending? How do I request a refund? What should I do if my card is about to expire? How can I get a disposable virtual card? How do I top up by cash or cheque? Why did my transfer fail? What is the estimate for card delivery? Why is my card not accepted? Why is the beneficiary not allowed? Why do I need to verify my identity? What is automatic top-up? How can I exchange currency via the app? How do I terminate my account? Why was my transaction charged twice? Why is my transfer pending? Why is there an extra charge on my statement? How do I cancel a transfer? What is the timing for transfers? How do I receive money? Why was my top-up reverted? Why is my card not working? How do I order a physical card? Why was a fee charged for my card payment? Why is my direct debit payment not recognised? Why has my transfer not been received by the recipient? How do I get a spare card? Why is the exchange rate wrong for my cash withdrawal?