I am dissatisfied, I would like to close my account.
Why is the beneficiary not allowed? Was my card payment reverted? Why is the exchange rate wrong for my cash withdrawal? Why is my balance not updated after a cheque or cash deposit? Why is my refund not showing up? How do I get a spare card? Why was a fee charged for my card payment? Why is my PIN blocked? Why did I receive the wrong amount of cash? Which cards and currencies are supported? How do I get a physical card? Why do I need to verify my identity? What should I do if my phone is lost or stolen? Is ATM support available? How can I transfer money into my account? Why was my transfer declined? What is the estimate for card delivery? How do I cancel a transfer? Why is my card not accepted? When will my card arrive? How do I get a virtual card? Why is there an extra charge on my statement? Why am I unable to verify my identity? What should I do if my card is swallowed? What is the charge for topping up by card? Why is my card not working? Which fiat currencies are supported? How do I use Apple Pay or Google Pay? Why is my direct debit payment not recognised? Why is my card payment pending?