Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.
Why is my card not working? Which fiat currencies are supported? Why is my balance not updated after a cheque or cash deposit? How can I transfer money into my account? Was my card payment reverted? Why is the beneficiary not allowed? How do I top up by cash or cheque? How do I change my PIN? Why is my card not accepted? Why did I receive the wrong amount of cash? Why was a fee charged for my transfer? What is automatic top-up? How do I use Apple Pay or Google Pay? How do I verify my top-up? How do I verify my identity? Which cards and currencies are supported? What should I do if my phone is lost or stolen? Why is there an extra charge on my statement? Is my card a Visa or Mastercard? Why was my card payment declined? How do I receive money? Why is my refund not showing up? How do I top up my account by card? Why is the exchange rate wrong for my cash withdrawal? What should I do if my card is lost or stolen? Is ATM support available? Why do I need to verify my identity? How can I get a disposable virtual card? How do I cancel a transfer? Why did my transfer fail?