I don't recognize the direct debit payment from the app.
Why do I need to verify my identity? How do I top up by cash or cheque? Why was my card payment declined? Why is the beneficiary not allowed? What is the charge for topping up by bank transfer? Why has my transfer not been received by the recipient? Why is my virtual card not working? Why is my balance not updated after a bank transfer? Why is the exchange rate wrong for my cash withdrawal? How do I terminate my account? How do I get a physical card? What are the top-up limits? Why is my card payment pending? How do I top up my account by card? What should I do if my card is about to expire? Why was my top-up reverted? Which countries are supported? Why is the exchange rate wrong for my card payment? Why did my transfer fail? Why was a fee charged for my card payment? How do I use Apple Pay or Google Pay? How do I verify my identity? Is my card a Visa or Mastercard? What is the current exchange rate? Why is my refund not showing up? Why is my card not accepted? What is the charge for cash withdrawal? Why is my card payment not recognised? Why is my balance not updated after a cheque or cash deposit? How do I receive money?