I cant prove who I am
Why is the exchange rate wrong for my card payment? What should I do if my card is compromised? Why is my direct debit payment not recognised? Why did I receive the wrong amount of cash? Was my card payment reverted? Why is my virtual card not working? What is the charge for topping up by card? Is my card a Visa or Mastercard? How do I get a virtual card? How do I use Apple Pay or Google Pay? Why is my balance not updated after a bank transfer? Which countries are supported? What is the age limit for using the service? How can I transfer money into my account? Why is my card payment pending? Why is my PIN blocked? What is the timing for transfers? How do I get a spare card? Why is my card not accepted? What is the charge for cash withdrawal? Why was my transfer declined? Why was my card payment declined? Why is my balance not updated after a cheque or cash deposit? Why was my top-up reverted? What should I do if I forgot my passcode? How do I link my card? Why is the exchange rate wrong for my cash withdrawal? How do I activate my card? How do I verify the source of my funds? Why did my top-up fail?