I made a payment but it was returned.
Why was my transaction charged twice? Why is my card payment pending? Why is my refund not showing up? How do I top up by cash or cheque? What should I do if my card is lost or stolen? Why is my balance not updated after a bank transfer? What should I do if my phone is lost or stolen? How can I transfer money into my account? Why was my top-up reverted? Why do I need to verify my identity? What is the charge for topping up by bank transfer? What should I do if I forgot my passcode? Why is my card payment not recognised? Which fiat currencies are supported? How do I edit my personal details? Why is my virtual card not working? Why did my top-up fail? How do I verify the source of my funds? How do I receive money? Why is my card not working? What is the charge for cash withdrawal? Which countries are supported? Why is my transfer pending? What is the charge for currency exchange? How do I activate my card? What is the estimate for card delivery? Why did my transfer fail? Why is my contactless payment not working? How do I change my PIN? Why did I receive the wrong amount of cash?