Please explain your exchange rate policy.
How do I use Apple Pay or Google Pay? Why has my transfer not been received by the recipient? How do I verify my identity? Why is my contactless payment not working? How do I edit my personal details? Why is my card payment pending? Why was my top-up reverted? How do I change my PIN? Why did my top-up fail? When will my card arrive? What should I do if I forgot my passcode? How do I verify the source of my funds? How do I terminate my account? Why is my cash withdrawal not recognised? How do I get a virtual card? Why is my refund not showing up? What is the charge for currency exchange? What should I do if my card is lost or stolen? Why did my transfer fail? Why is my balance not updated after a cheque or cash deposit? Why is my card payment not recognised? Why was my cash withdrawal declined? Why was a fee charged for my card payment? Why was a fee charged for my transfer? Why is the exchange rate wrong for my card payment? What is the charge for cash withdrawal? How do I cancel a transfer? How can I exchange currency via the app? Why is my card not accepted? Why is my cash withdrawal pending?