Something is wrong, my top-up is gone and I don't know what happened to my money.
How do I order a physical card? What is the charge for topping up by bank transfer? How do I get a virtual card? Why was my transfer declined? Why did my top-up fail? How do I activate my card? How do I receive money? How do I top up by cash or cheque? Why is my virtual card not working? What is the current exchange rate? Why is my cash withdrawal pending? How can I transfer money into my account? How do I verify my identity? Why is my card payment pending? What is the charge for currency exchange? Why is my balance not updated after a cheque or cash deposit? Why was my card payment declined? Why is my card not working? What is the charge for topping up by card? How do I get a spare card? Why is my transfer pending? Why is my card payment not recognised? Why is the exchange rate wrong for my card payment? How can I exchange currency via the app? What is automatic top-up? How do I verify my top-up? Is my card a Visa or Mastercard? How do I use Apple Pay or Google Pay? Why is my balance not updated after a bank transfer? Which cards and currencies are supported?