Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
How do I request a refund? What is the charge for topping up by card? What should I do if my phone is lost or stolen? Why did I receive the wrong amount of cash? Which countries are supported? How do I top up my account by card? What is the timing for transfers? Why is my card not accepted? Is ATM support available? Why was my transfer declined? Why is my refund not showing up? How do I terminate my account? Why is my cash withdrawal not recognised? Why has my transfer not been received by the recipient? What is the charge for currency exchange? What is the charge for cash withdrawal? Why is my transfer pending? How can I get a disposable virtual card? How do I get a virtual card? Why is the exchange rate wrong for my cash withdrawal? How do I get a physical card? How do I verify the source of my funds? How do I top up by cash or cheque? Why is the beneficiary not allowed? How do I change my PIN? When will my card arrive? Why was a fee charged for my transfer? What should I do if I forgot my passcode? What is automatic top-up? What should I do if my card is about to expire?