Please tell me how the exchange rate is determined. I was expecting more money for the transaction.
How do I request a refund? What should I do if my card is about to expire? Which cards and currencies are supported? How do I verify the source of my funds? Why was a fee charged for my card payment? Why am I unable to verify my identity? Why was my card payment declined? Why is my cash withdrawal pending? What is automatic top-up? Why is my card payment pending? Why is my card payment not recognised? Why was a fee charged for my transfer? How do I get a physical card? Why do I need to verify my identity? Why is my balance not updated after a cheque or cash deposit? What is the charge for currency exchange? Why is my balance not updated after a bank transfer? Which countries are supported? Why is my direct debit payment not recognised? What is the age limit for using the service? How can I get a disposable virtual card? Why is my refund not showing up? How do I get a virtual card? What should I do if my card is lost or stolen? How do I order a physical card? How do I verify my identity? When will my card arrive? How do I get a spare card? Is ATM support available? How can I exchange currency via the app?