Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.
Why is my balance not updated after a bank transfer? What should I do if my card is about to expire? When will my card arrive? How do I top up by cash or cheque? Why is my card not working? How do I terminate my account? How do I link my card? How can I exchange currency via the app? Why is my balance not updated after a cheque or cash deposit? How do I edit my personal details? Why is my card payment not recognised? How do I verify my top-up? What are the limits for disposable cards? Why is my refund not showing up? How do I get a physical card? What is automatic top-up? Why was a fee charged for my card payment? Why am I unable to verify my identity? What is the charge for topping up by bank transfer? What should I do if my card is lost or stolen? What is the charge for cash withdrawal? How can I transfer money into my account? How do I verify my identity? How do I use Apple Pay or Google Pay? How do I change my PIN? Why is my PIN blocked? Why is my transfer pending? What is the charge for currency exchange? Which cards and currencies are supported? How do I top up my account by card?