What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?
Why is my balance not updated after a cheque or cash deposit? Why is my cash withdrawal not recognised? When will my card arrive? What should I do if I forgot my passcode? What is the charge for topping up by bank transfer? How can I get a disposable virtual card? How do I order a physical card? Why is my cash withdrawal pending? Is ATM support available? How do I cancel a transfer? Why is my card not working? Why is my contactless payment not working? How do I get a physical card? Why is the exchange rate wrong for my card payment? How do I get a spare card? What is automatic top-up? How do I top up my account by card? What should I do if my card is compromised? Why is my card payment not recognised? Why is my virtual card not working? What is the age limit for using the service? What is the current exchange rate? How do I terminate my account? Why was a fee charged for my card payment? What is the timing for transfers? How do I get a virtual card? How do I use Apple Pay or Google Pay? How do I activate my card? Why is my balance not updated after a bank transfer? Why is my transfer pending?