I was charged a transfer fee, why is that?
Why was my cash withdrawal declined? What is the charge for cash withdrawal? Why was my transaction charged twice? Why is my transfer pending? Why am I unable to verify my identity? Why do I need to verify my identity? How do I receive money? Which cards and currencies are supported? Why is there an extra charge on my statement? How do I change my PIN? Why is my cash withdrawal not recognised? What is the age limit for using the service? Why is my card not accepted? What is the charge for currency exchange? Why is my balance not updated after a bank transfer? How do I order a physical card? Why did my transfer fail? How can I get a disposable virtual card? What is the current exchange rate? Why has my transfer not been received by the recipient? What is automatic top-up? What should I do if my card is compromised? Why was my card payment declined? How can I exchange currency via the app? Why is my direct debit payment not recognised? Which countries are supported? Why was my top-up reverted? How do I use Apple Pay or Google Pay? What is the estimate for card delivery? What are the limits for disposable cards?