Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.
How can I get a disposable virtual card? Why is my contactless payment not working? Why is my virtual card not working? How do I cancel a transfer? Why is my cash withdrawal pending? Why is my PIN blocked? How do I top up my account by card? Why is my card not accepted? Which fiat currencies are supported? What is the charge for topping up by bank transfer? How do I receive money? Which countries are supported? Why is the exchange rate wrong for my cash withdrawal? How do I terminate my account? Why is my card payment pending? How do I order a physical card? What is the charge for currency exchange? How do I get a spare card? What should I do if my card is about to expire? How do I link my card? Why is my card payment not recognised? Why is my card not working? Is ATM support available? Why did my transfer fail? What should I do if I forgot my passcode? Why is there an extra charge on my statement? Why is my balance not updated after a cheque or cash deposit? Why was my top-up reverted? Why am I unable to verify my identity? How do I edit my personal details?