my pin hasn't arrived in the post! How do I cancel it or get a new one?
Why did my transfer fail? What is the current exchange rate? Why is my top-up pending? Why was my cash withdrawal declined? How do I use Apple Pay or Google Pay? How do I order a physical card? Why is my direct debit payment not recognised? What should I do if my card is lost or stolen? How do I terminate my account? How do I get a spare card? What is the charge for topping up by bank transfer? Why is my card payment pending? How do I top up by cash or cheque? What is the charge for cash withdrawal? How do I verify my identity? Which fiat currencies are supported? Why is my balance not updated after a cheque or cash deposit? Why is my balance not updated after a bank transfer? Why was a fee charged for my transfer? How do I verify the source of my funds? Why did my top-up fail? Why do I need to verify my identity? Why am I unable to verify my identity? Why was my transfer declined? Why is my card not working? Was my card payment reverted? Is ATM support available? Which cards and currencies are supported? How can I transfer money into my account? How can I exchange currency via the app?