Why can't I see my refund in my statement?
What should I do if my card is compromised? How do I top up my account by card? Why was my top-up reverted? How do I change my PIN? How can I transfer money into my account? Why was a fee charged for my card payment? Why was my cash withdrawal declined? Why is my balance not updated after a cheque or cash deposit? Why is my direct debit payment not recognised? What is the timing for transfers? Why was my transaction charged twice? What is the charge for topping up by bank transfer? What should I do if I forgot my passcode? How do I edit my personal details? What is the charge for topping up by card? Why was my card payment declined? Why was my transfer declined? How do I link my card? Which fiat currencies are supported? Why is the beneficiary not allowed? How do I receive money? How do I use Apple Pay or Google Pay? How do I top up by cash or cheque? Why is my top-up pending? How do I verify the source of my funds? How do I cancel a transfer? Why is there an extra charge on my statement? Why is my virtual card not working? Why is my card payment pending? Why is my transfer pending?