Why was my transaction charged an extra fee when paying with my card?
What is automatic top-up? How can I transfer money into my account? Is ATM support available? How do I receive money? Why is my balance not updated after a cheque or cash deposit? What should I do if my phone is lost or stolen? Is my card a Visa or Mastercard? How do I cancel a transfer? How do I get a spare card? How do I top up my account by card? Which cards and currencies are supported? Why is my contactless payment not working? Why is my cash withdrawal pending? What should I do if I forgot my passcode? How do I activate my card? When will my card arrive? What should I do if my card is compromised? Why is my direct debit payment not recognised? How do I edit my personal details? What is the age limit for using the service? Why was my transfer declined? What should I do if my card is lost or stolen? What is the charge for cash withdrawal? What should I do if my card is swallowed? How can I exchange currency via the app? What is the charge for topping up by bank transfer? Why was my transaction charged twice? Why is my refund not showing up? How can I get a disposable virtual card? Why is my balance not updated after a bank transfer?