Why are my transfers getting declined?
How do I request a refund? Why did my top-up fail? Is my card a Visa or Mastercard? What should I do if my phone is lost or stolen? What is the current exchange rate? What should I do if my card is swallowed? What should I do if my card is about to expire? How can I transfer money into my account? How do I change my PIN? Which cards and currencies are supported? What are the limits for disposable cards? Is ATM support available? Why is my virtual card not working? When will my card arrive? Why is my card payment pending? Why is my balance not updated after a bank transfer? Why has my transfer not been received by the recipient? Why is my contactless payment not working? What is the charge for topping up by bank transfer? How do I order a physical card? Why was my transaction charged twice? How do I get a physical card? How can I get a disposable virtual card? Why is my card payment not recognised? How do I verify my identity? How do I top up by cash or cheque? Why did I receive the wrong amount of cash? Why do I need to verify my identity? How do I edit my personal details? Why is my direct debit payment not recognised?