There is an extra charge on my account I didn't authorise, it's just £1, what is it?
What is the charge for topping up by bank transfer? Why do I need to verify my identity? What is the estimate for card delivery? Is my card a Visa or Mastercard? What is the charge for cash withdrawal? What should I do if I forgot my passcode? Why is my top-up pending? How do I top up by cash or cheque? What is the current exchange rate? How can I transfer money into my account? What should I do if my card is lost or stolen? Why is my PIN blocked? Why did I receive the wrong amount of cash? Why was my cash withdrawal declined? How do I link my card? Why is my cash withdrawal not recognised? How do I request a refund? Why is my balance not updated after a bank transfer? How do I verify the source of my funds? Why is the exchange rate wrong for my card payment? Why did my top-up fail? How can I exchange currency via the app? How do I get a physical card? How do I get a virtual card? How do I edit my personal details? Why is my contactless payment not working? Was my card payment reverted? How do I change my PIN? How do I terminate my account? How can I get a disposable virtual card?