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Why is my cash withdrawal not recognised? How do I get a physical card? How do I get a spare card? How do I use Apple Pay or Google Pay? Why do I need to verify my identity? What is the current exchange rate? Why was my card payment declined? Why is the beneficiary not allowed? Why has my transfer not been received by the recipient? Why did I receive the wrong amount of cash? Why is my PIN blocked? How do I change my PIN? How do I verify my identity? How do I top up my account by card? How do I verify my top-up? Why am I unable to verify my identity? Which cards and currencies are supported? Why is my balance not updated after a cheque or cash deposit? Why is my contactless payment not working? Was my card payment reverted? What is the charge for currency exchange? Why is there an extra charge on my statement? What should I do if my phone is lost or stolen? What should I do if my card is lost or stolen? What should I do if I forgot my passcode? Why was my top-up reverted? How do I top up by cash or cheque? Why is my card payment pending? Why is my card not accepted? What are the top-up limits?