Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?
Why is my cash withdrawal not recognised? Why was a fee charged for my transfer? Which cards and currencies are supported? Was my card payment reverted? How do I top up by cash or cheque? What is the current exchange rate? How do I receive money? Why is my card not working? Why was my transfer declined? How do I get a spare card? How do I link my card? What is automatic top-up? How do I cancel a transfer? Why was my transaction charged twice? How do I change my PIN? Why is my contactless payment not working? Why is my direct debit payment not recognised? How do I verify my identity? Why is my balance not updated after a cheque or cash deposit? Why did I receive the wrong amount of cash? Why is my PIN blocked? What is the charge for currency exchange? Why was a fee charged for my card payment? Why has my transfer not been received by the recipient? What should I do if my card is about to expire? How do I get a physical card? What is the charge for topping up by bank transfer? Why is my card not accepted? Why is the exchange rate wrong for my card payment? How can I transfer money into my account?