I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?
How do I use Apple Pay or Google Pay? Why was my card payment declined? Why do I need to verify my identity? Why was my transfer declined? Why was my top-up reverted? How do I verify my top-up? What should I do if my card is lost or stolen? Why did my transfer fail? Why is my card payment not recognised? How do I top up by cash or cheque? What is the timing for transfers? How do I change my PIN? What should I do if my card is about to expire? Why was a fee charged for my transfer? Is my card a Visa or Mastercard? What is the current exchange rate? How do I get a physical card? What should I do if my card is swallowed? Is ATM support available? Why is the beneficiary not allowed? How do I edit my personal details? Why is my transfer pending? Why is my card not working? How do I terminate my account? Why was my transaction charged twice? How do I link my card? What should I do if I forgot my passcode? How can I get a disposable virtual card? Which countries are supported? Why has my transfer not been received by the recipient?