I have lost my card! What is my next step?
How do I get a physical card? Why is my top-up pending? How do I edit my personal details? Why do I need to verify my identity? Why is there an extra charge on my statement? Why is my card payment not recognised? Why did my top-up fail? What is the timing for transfers? Why is my balance not updated after a cheque or cash deposit? Why am I unable to verify my identity? Why is my card not accepted? What should I do if my card is swallowed? Was my card payment reverted? How do I request a refund? What is the current exchange rate? Is my card a Visa or Mastercard? Why is my balance not updated after a bank transfer? What is the charge for cash withdrawal? What is the estimate for card delivery? Why is my transfer pending? Which fiat currencies are supported? Why was my transaction charged twice? Why was a fee charged for my card payment? Why is my cash withdrawal pending? Why was my transfer declined? How do I top up my account by card? Why was my top-up reverted? How do I receive money? How do I top up by cash or cheque? Which countries are supported?