My identity isn't being accepted, what should I do?
What is the age limit for using the service? Why is my direct debit payment not recognised? Why is my cash withdrawal not recognised? Why was my transfer declined? How do I top up by cash or cheque? Why was a fee charged for my card payment? Why is my PIN blocked? Why is my card not accepted? What should I do if I forgot my passcode? What should I do if my card is swallowed? How can I get a disposable virtual card? What is automatic top-up? How do I get a spare card? Why is the beneficiary not allowed? What are the top-up limits? How do I edit my personal details? Is ATM support available? Which cards and currencies are supported? What is the charge for topping up by bank transfer? How do I verify my top-up? Why is my card not working? What is the timing for transfers? When will my card arrive? What should I do if my card is lost or stolen? Why was my cash withdrawal declined? How do I activate my card? Why is the exchange rate wrong for my cash withdrawal? Why is my balance not updated after a cheque or cash deposit? Is my card a Visa or Mastercard? Why has my transfer not been received by the recipient?