What's the procedure with currency exchange?
Why is my top-up pending? How do I verify my top-up? How do I get a spare card? Why did I receive the wrong amount of cash? Why was my transaction charged twice? What should I do if my card is swallowed? How do I verify the source of my funds? Why did my transfer fail? Which cards and currencies are supported? Why is my virtual card not working? Why was my cash withdrawal declined? How do I edit my personal details? Why is the beneficiary not allowed? What is the age limit for using the service? How do I get a physical card? Which countries are supported? Why did my top-up fail? Why is my card not accepted? What is the charge for topping up by card? Why is my cash withdrawal not recognised? Why is my balance not updated after a cheque or cash deposit? What should I do if my card is about to expire? What is the current exchange rate? Why is my direct debit payment not recognised? How do I request a refund? How do I use Apple Pay or Google Pay? How do I terminate my account? What is the charge for cash withdrawal? Why has my transfer not been received by the recipient? How do I order a physical card?