I live in Germany. Is that one of the countries you are in? What other countries are you in?
What should I do if my card is swallowed? Which cards and currencies are supported? What is the charge for cash withdrawal? Why is my card not working? Why is there an extra charge on my statement? What is the current exchange rate? What is the charge for topping up by bank transfer? How do I cancel a transfer? Why is my virtual card not working? Why is my card not accepted? Why is my balance not updated after a cheque or cash deposit? How do I top up by cash or cheque? How do I request a refund? What is the charge for topping up by card? What is the age limit for using the service? How do I top up my account by card? Why was my cash withdrawal declined? Why is the exchange rate wrong for my cash withdrawal? How do I receive money? Why am I unable to verify my identity? What should I do if my card is compromised? Why did I receive the wrong amount of cash? Why was a fee charged for my transfer? Why is my direct debit payment not recognised? Why is the exchange rate wrong for my card payment? How do I activate my card? Why was my card payment declined? How do I get a virtual card? How do I edit my personal details? How do I verify the source of my funds?