I was charged the wrong exchange rate on a purchase
How do I verify my identity? Why is my transfer pending? What should I do if I forgot my passcode? Which countries are supported? Why is my card not working? What are the top-up limits? Why was my cash withdrawal declined? Why is my top-up pending? How do I order a physical card? Why is my contactless payment not working? What is the charge for cash withdrawal? How do I change my PIN? What is the age limit for using the service? Why is my cash withdrawal pending? Why is my refund not showing up? Why is there an extra charge on my statement? Why was my transaction charged twice? Why was my top-up reverted? How do I get a spare card? Why do I need to verify my identity? Why was my card payment declined? Why did I receive the wrong amount of cash? Why is my virtual card not working? How do I get a virtual card? Why is my balance not updated after a cheque or cash deposit? Why is the beneficiary not allowed? Why is my cash withdrawal not recognised? What is the charge for currency exchange? How can I transfer money into my account? How do I edit my personal details?