There's an extra fee on my statement, why is that?
Why is my refund not showing up? Why was my transaction charged twice? What is the charge for topping up by card? How do I verify my identity? How do I request a refund? Why was my top-up reverted? Why is my cash withdrawal not recognised? What should I do if I forgot my passcode? Why has my transfer not been received by the recipient? Why is my transfer pending? What should I do if my card is swallowed? Why is my virtual card not working? How do I receive money? Was my card payment reverted? How do I use Apple Pay or Google Pay? Why did I receive the wrong amount of cash? Why am I unable to verify my identity? How do I change my PIN? Why did my transfer fail? What should I do if my card is lost or stolen? How do I get a virtual card? How do I order a physical card? How do I terminate my account? What is the charge for cash withdrawal? Which countries are supported? What is the estimate for card delivery? Why was my card payment declined? How can I exchange currency via the app? Is my card a Visa or Mastercard? What is the age limit for using the service?