I have the funds, why can I not use my top-up?
Is my card a Visa or Mastercard? Why is there an extra charge on my statement? What is automatic top-up? What is the age limit for using the service? Why is my contactless payment not working? Why is the exchange rate wrong for my cash withdrawal? Why is the exchange rate wrong for my card payment? Why was my card payment declined? How do I use Apple Pay or Google Pay? What should I do if my card is compromised? How do I edit my personal details? How do I verify my identity? Why did my transfer fail? Why was my transaction charged twice? Why is my balance not updated after a bank transfer? How do I verify the source of my funds? Why was a fee charged for my transfer? Why is my direct debit payment not recognised? How do I terminate my account? How do I top up my account by card? Which cards and currencies are supported? How do I get a spare card? Why is my top-up pending? Is ATM support available? How do I request a refund? What should I do if my phone is lost or stolen? Why was my cash withdrawal declined? Why is my refund not showing up? What should I do if my card is swallowed? Why was my transfer declined?