When I tried to top up using my card, all of the money disappeared.
How do I terminate my account? How do I activate my card? Why is my balance not updated after a cheque or cash deposit? How do I use Apple Pay or Google Pay? Why is my transfer pending? Why was my card payment declined? Is my card a Visa or Mastercard? Why is the exchange rate wrong for my card payment? Which cards and currencies are supported? Why is my card payment pending? What should I do if my phone is lost or stolen? How can I get a disposable virtual card? Why is my direct debit payment not recognised? Why was my transaction charged twice? What is the age limit for using the service? Why was a fee charged for my transfer? Why is my virtual card not working? Why is my cash withdrawal pending? Why is my contactless payment not working? How do I edit my personal details? How do I receive money? How do I get a physical card? How do I get a spare card? What should I do if I forgot my passcode? Why did my transfer fail? How do I change my PIN? Why was a fee charged for my card payment? Which countries are supported? How do I cancel a transfer? When will my card arrive?