Can you please explain why I was charged an extra fee for my transfer?
What should I do if my card is about to expire? What is the estimate for card delivery? Why is my balance not updated after a bank transfer? Why is my cash withdrawal pending? How do I get a physical card? Why did my transfer fail? How do I terminate my account? How do I edit my personal details? What are the top-up limits? What should I do if my card is swallowed? Why is my PIN blocked? Why is my card not working? Why is my card payment not recognised? Why has my transfer not been received by the recipient? Why is the exchange rate wrong for my cash withdrawal? Why is my cash withdrawal not recognised? Is ATM support available? Why is my contactless payment not working? How do I top up my account by card? Why was my transaction charged twice? How do I get a virtual card? Which countries are supported? Why is my top-up pending? How do I top up by cash or cheque? What is the charge for topping up by card? Why was my card payment declined? What should I do if my phone is lost or stolen? How do I get a spare card? What is the age limit for using the service? What should I do if my card is lost or stolen?