What do I do if I cannot access the app?
What is the current exchange rate? Why is my balance not updated after a bank transfer? What is the timing for transfers? How do I verify the source of my funds? What should I do if I forgot my passcode? How do I verify my identity? Why was my top-up reverted? How do I change my PIN? What is the charge for cash withdrawal? Why is my card payment not recognised? How can I transfer money into my account? Is my card a Visa or Mastercard? Why has my transfer not been received by the recipient? Why did my transfer fail? Why was a fee charged for my card payment? Why is my balance not updated after a cheque or cash deposit? How do I use Apple Pay or Google Pay? Why is there an extra charge on my statement? How do I activate my card? What should I do if my card is swallowed? Why is my contactless payment not working? What is automatic top-up? Why is the exchange rate wrong for my cash withdrawal? What should I do if my card is compromised? Why was my transfer declined? How can I exchange currency via the app? What are the limits for disposable cards? Was my card payment reverted? How do I get a spare card? Why is my top-up pending?