Are refunds allowed for certain items.
Why is my cash withdrawal not recognised? Why do I need to verify my identity? How do I change my PIN? How do I edit my personal details? What are the top-up limits? Which cards and currencies are supported? Why is there an extra charge on my statement? What is the age limit for using the service? How do I receive money? What is automatic top-up? What should I do if my phone is lost or stolen? What is the charge for cash withdrawal? Why was my card payment declined? Why is my card payment not recognised? What is the charge for topping up by bank transfer? Why was my transfer declined? Why did I receive the wrong amount of cash? What is the charge for currency exchange? What should I do if my card is compromised? Why is my PIN blocked? Why has my transfer not been received by the recipient? Why was a fee charged for my card payment? Why am I unable to verify my identity? Why is my card payment pending? How do I link my card? What should I do if my card is lost or stolen? What should I do if I forgot my passcode? Why is my contactless payment not working? How do I get a spare card? What is the current exchange rate?