The exchange rate for my withdrawal was wrong.
What is the age limit for using the service? How do I order a physical card? Why is my balance not updated after a bank transfer? How do I use Apple Pay or Google Pay? Why is my transfer pending? Why is my refund not showing up? Which cards and currencies are supported? What should I do if my card is swallowed? When will my card arrive? What should I do if my card is about to expire? How do I activate my card? Why is my cash withdrawal pending? Why has my transfer not been received by the recipient? How do I terminate my account? Why did I receive the wrong amount of cash? Which countries are supported? How do I top up my account by card? What should I do if I forgot my passcode? Why is my contactless payment not working? What is the charge for cash withdrawal? Why is the exchange rate wrong for my card payment? What are the limits for disposable cards? Why is my balance not updated after a cheque or cash deposit? How do I cancel a transfer? How do I edit my personal details? What should I do if my phone is lost or stolen? Is my card a Visa or Mastercard? Why is the beneficiary not allowed? How do I verify my identity? Why is my card not accepted?