A payment is pending
Why was my top-up reverted? Why is my balance not updated after a cheque or cash deposit? Why is my cash withdrawal not recognised? Why do I need to verify my identity? What should I do if my card is lost or stolen? Why has my transfer not been received by the recipient? Why is my contactless payment not working? How do I verify the source of my funds? What is the charge for topping up by card? Why was a fee charged for my card payment? What should I do if my phone is lost or stolen? How do I order a physical card? What should I do if I forgot my passcode? How do I top up by cash or cheque? What is the charge for topping up by bank transfer? What is automatic top-up? Why is there an extra charge on my statement? How do I link my card? Why is my PIN blocked? Why was a fee charged for my transfer? How do I cancel a transfer? What should I do if my card is swallowed? What is the age limit for using the service? How do I edit my personal details? Why is my transfer pending? Which cards and currencies are supported? How do I top up my account by card? How do I activate my card? What is the estimate for card delivery? How do I get a physical card?