I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?
How do I get a physical card? How do I order a physical card? Why did my transfer fail? What should I do if I forgot my passcode? Why is the exchange rate wrong for my card payment? Why is my direct debit payment not recognised? What is the charge for topping up by card? How do I get a spare card? Why was a fee charged for my transfer? How do I verify my identity? Why is the beneficiary not allowed? Why is my balance not updated after a bank transfer? Why was my cash withdrawal declined? Why do I need to verify my identity? What should I do if my card is swallowed? Why is my cash withdrawal not recognised? Why is my card not accepted? How do I receive money? What should I do if my card is lost or stolen? What is the estimate for card delivery? Why is my card not working? How can I exchange currency via the app? What should I do if my phone is lost or stolen? Why am I unable to verify my identity? What are the top-up limits? What is the age limit for using the service? Is ATM support available? What is the charge for cash withdrawal? How can I transfer money into my account? Why is my balance not updated after a cheque or cash deposit?