Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?
Why did I receive the wrong amount of cash? Why is my balance not updated after a bank transfer? Why is the exchange rate wrong for my cash withdrawal? How do I cancel a transfer? How can I transfer money into my account? How do I activate my card? What is automatic top-up? Why is my transfer pending? How do I order a physical card? How can I exchange currency via the app? How do I top up by cash or cheque? How do I verify my identity? What is the age limit for using the service? How do I edit my personal details? Why is the beneficiary not allowed? Is my card a Visa or Mastercard? How do I link my card? Why is my card not accepted? How do I terminate my account? What is the charge for cash withdrawal? When will my card arrive? Which countries are supported? How can I get a disposable virtual card? What is the timing for transfers? Why is my card not working? What is the charge for topping up by bank transfer? Why did my transfer fail? Why was my card payment declined? Is ATM support available? Why was my transfer declined?