I have no way to prove my identity.
How do I link my card? How do I top up by cash or cheque? How do I verify my identity? Was my card payment reverted? Why was my transfer declined? How do I get a virtual card? Why is my top-up pending? How can I get a disposable virtual card? Why is my balance not updated after a cheque or cash deposit? What is the charge for currency exchange? How do I get a spare card? Why is my balance not updated after a bank transfer? Why is my contactless payment not working? Why is the exchange rate wrong for my cash withdrawal? What should I do if my card is compromised? What should I do if my card is lost or stolen? What is the charge for cash withdrawal? What should I do if my card is about to expire? Why was my cash withdrawal declined? How do I request a refund? What should I do if my card is swallowed? How can I exchange currency via the app? Why is my direct debit payment not recognised? How do I activate my card? Why has my transfer not been received by the recipient? Why is my card payment pending? Why is the beneficiary not allowed? What is the age limit for using the service? What is the charge for topping up by bank transfer? What should I do if my phone is lost or stolen?