I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?
How do I top up by cash or cheque? How do I terminate my account? Why is my balance not updated after a cheque or cash deposit? What is the timing for transfers? Why is my cash withdrawal not recognised? How do I activate my card? What should I do if my card is lost or stolen? How do I cancel a transfer? Was my card payment reverted? What is the charge for currency exchange? Why is my cash withdrawal pending? Why is my transfer pending? How do I request a refund? What is the charge for topping up by bank transfer? Why did I receive the wrong amount of cash? How can I transfer money into my account? Is ATM support available? What should I do if I forgot my passcode? Why is my card not working? Why was my cash withdrawal declined? What are the top-up limits? Why is the exchange rate wrong for my card payment? How do I receive money? How do I change my PIN? When will my card arrive? Why am I unable to verify my identity? How can I exchange currency via the app? Why is my card payment pending? What should I do if my phone is lost or stolen? How do I use Apple Pay or Google Pay?