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Why is my transfer pending? Why do I need to verify my identity? How do I terminate my account? How do I change my PIN? Is my card a Visa or Mastercard? Why is my card not accepted? How do I verify the source of my funds? Why is my balance not updated after a bank transfer? What are the limits for disposable cards? What should I do if my card is swallowed? How can I get a disposable virtual card? Why was my transfer declined? What should I do if my phone is lost or stolen? What is the charge for cash withdrawal? Why is my balance not updated after a cheque or cash deposit? What is the charge for topping up by card? How do I get a spare card? How do I activate my card? What is the current exchange rate? Why am I unable to verify my identity? Why is my top-up pending? How do I verify my identity? How do I get a physical card? How do I cancel a transfer? How can I transfer money into my account? What is the timing for transfers? How do I order a physical card? Why did I receive the wrong amount of cash? How do I get a virtual card? What is the age limit for using the service?