What method do you use for the exchange rate?
What should I do if my card is compromised? How do I edit my personal details? How can I get a disposable virtual card? Why is the beneficiary not allowed? Why is the exchange rate wrong for my card payment? Why is my balance not updated after a cheque or cash deposit? Why is my card not accepted? Why was my transfer declined? Which cards and currencies are supported? Why is my card not working? Why is my cash withdrawal pending? How do I request a refund? Why was a fee charged for my transfer? How do I top up by cash or cheque? What should I do if my card is about to expire? Why is my transfer pending? When will my card arrive? What should I do if my card is lost or stolen? How do I cancel a transfer? How can I transfer money into my account? Why is my direct debit payment not recognised? Why is there an extra charge on my statement? How do I get a spare card? How do I receive money? What should I do if my phone is lost or stolen? Which countries are supported? What should I do if my card is swallowed? Why was my card payment declined? What is the charge for currency exchange? How can I exchange currency via the app?