I made a purchase and was charged at the wrong foreign exchange rate.
Why is my top-up pending? Why is my cash withdrawal pending? How do I receive money? How do I request a refund? Why do I need to verify my identity? Why is my card payment pending? Which fiat currencies are supported? How do I edit my personal details? Why did my top-up fail? What should I do if my phone is lost or stolen? How can I get a disposable virtual card? How do I order a physical card? How do I link my card? What should I do if my card is compromised? Why was a fee charged for my transfer? What is the estimate for card delivery? What are the limits for disposable cards? How do I verify my identity? Why is my card not accepted? What is the timing for transfers? What should I do if my card is about to expire? Why is my card not working? Why is my PIN blocked? Is my card a Visa or Mastercard? What is the age limit for using the service? What should I do if I forgot my passcode? How do I verify my top-up? What is the current exchange rate? What is the charge for topping up by card? Which cards and currencies are supported?