Why check my identity?
What should I do if my card is about to expire? Why is my refund not showing up? Why is my balance not updated after a cheque or cash deposit? What should I do if my phone is lost or stolen? How do I receive money? How do I get a spare card? What should I do if my card is swallowed? Why is my card payment not recognised? How do I get a virtual card? How do I link my card? Why is my balance not updated after a bank transfer? How do I use Apple Pay or Google Pay? Which cards and currencies are supported? What is the charge for currency exchange? How do I request a refund? Why am I unable to verify my identity? Why did my transfer fail? How do I terminate my account? Why is my cash withdrawal pending? Why is my PIN blocked? What is the estimate for card delivery? How can I exchange currency via the app? Why did I receive the wrong amount of cash? What is automatic top-up? What is the age limit for using the service? Why is my top-up pending? Why was my transfer declined? Why was a fee charged for my transfer? Why is there an extra charge on my statement? Why is my cash withdrawal not recognised?