Why do I see extra charges for withdrawing my money?
What should I do if my card is compromised? What should I do if my card is swallowed? Why is my balance not updated after a cheque or cash deposit? How do I top up by cash or cheque? Why is there an extra charge on my statement? How can I exchange currency via the app? What is the charge for topping up by bank transfer? Why is my card payment pending? What are the limits for disposable cards? Why was a fee charged for my card payment? Which cards and currencies are supported? What is the age limit for using the service? How do I verify the source of my funds? How do I order a physical card? How do I verify my top-up? How do I cancel a transfer? What is the timing for transfers? Why is my transfer pending? Which countries are supported? Is ATM support available? Why is my card payment not recognised? Why do I need to verify my identity? How do I get a virtual card? Why is my card not accepted? How can I get a disposable virtual card? Why is my card not working? Why is my balance not updated after a bank transfer? How do I activate my card? Why was my transfer declined? How do I change my PIN?