Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?
How do I top up by cash or cheque? Why was my top-up reverted? How do I order a physical card? Why is my card payment pending? What should I do if my card is about to expire? What are the top-up limits? Is my card a Visa or Mastercard? How do I terminate my account? How do I use Apple Pay or Google Pay? How do I get a physical card? What is the charge for cash withdrawal? Why is my virtual card not working? Why did I receive the wrong amount of cash? Why is the beneficiary not allowed? How do I verify my top-up? Why is my direct debit payment not recognised? What should I do if I forgot my passcode? Why is my cash withdrawal not recognised? Why was my card payment declined? What should I do if my phone is lost or stolen? What is the age limit for using the service? Why is my PIN blocked? Which countries are supported? How do I request a refund? What should I do if my card is swallowed? How do I top up my account by card? What should I do if my card is lost or stolen? Why do I need to verify my identity? Why did my top-up fail? What is the charge for topping up by bank transfer?