I don't understand where this charge came from.
Why is my balance not updated after a bank transfer? Why was my transfer declined? What is the age limit for using the service? Why is the beneficiary not allowed? How do I get a spare card? Why was a fee charged for my transfer? Which fiat currencies are supported? How do I link my card? How can I transfer money into my account? Which cards and currencies are supported? Why is my top-up pending? What is the timing for transfers? Why is my refund not showing up? What is the charge for currency exchange? Why is my cash withdrawal not recognised? How do I get a physical card? What is the charge for topping up by card? Why did my transfer fail? Why was my transaction charged twice? What should I do if my card is about to expire? How do I verify my identity? How do I top up by cash or cheque? How do I receive money? How do I edit my personal details? Why is my PIN blocked? Why did I receive the wrong amount of cash? Why is my card payment pending? How can I exchange currency via the app? How do I order a physical card? How do I verify my top-up?