I purchased something abroad but the exchange rate is incorrect.
Why was a fee charged for my transfer? Why am I unable to verify my identity? Why is my transfer pending? What is the timing for transfers? Is ATM support available? Why was my top-up reverted? What is the current exchange rate? What is the charge for topping up by card? How do I top up by cash or cheque? Why is my card payment pending? Why was my cash withdrawal declined? Why did my transfer fail? Why is my virtual card not working? Why is my direct debit payment not recognised? Why is my balance not updated after a cheque or cash deposit? Why is my card not accepted? How do I edit my personal details? Which countries are supported? Why is my top-up pending? How can I get a disposable virtual card? What should I do if my card is swallowed? How do I get a virtual card? What should I do if my card is compromised? Which fiat currencies are supported? How can I transfer money into my account? Why is the exchange rate wrong for my cash withdrawal? What should I do if my phone is lost or stolen? How can I exchange currency via the app? What is the age limit for using the service? How do I top up my account by card?