Is there a reason why my virtual card won't work?
How do I get a physical card? How do I top up by cash or cheque? What should I do if my phone is lost or stolen? How do I use Apple Pay or Google Pay? How do I receive money? What should I do if my card is swallowed? What is the charge for currency exchange? Why was a fee charged for my transfer? Why am I unable to verify my identity? Why was my top-up reverted? Why is my card not working? Is my card a Visa or Mastercard? Why did my transfer fail? Why is there an extra charge on my statement? What should I do if I forgot my passcode? How do I link my card? How do I activate my card? When will my card arrive? Why is the exchange rate wrong for my card payment? Why did I receive the wrong amount of cash? Why is my card not accepted? Why did my top-up fail? Why was a fee charged for my card payment? How do I request a refund? What is the charge for topping up by card? How do I get a spare card? Why is my cash withdrawal pending? Why is my balance not updated after a cheque or cash deposit? Is ATM support available? How do I edit my personal details?