What should I do if I can't prove my identity.
Why is my direct debit payment not recognised? Why is the exchange rate wrong for my cash withdrawal? What are the top-up limits? How can I get a disposable virtual card? What should I do if I forgot my passcode? Why has my transfer not been received by the recipient? Why is my card payment pending? What is the estimate for card delivery? Why is my contactless payment not working? How do I request a refund? Why is my cash withdrawal pending? Why is my card not accepted? Why is my PIN blocked? Which fiat currencies are supported? How do I edit my personal details? Why is the beneficiary not allowed? How do I verify my identity? How do I cancel a transfer? When will my card arrive? How do I top up by cash or cheque? Which countries are supported? Why did my transfer fail? How do I verify the source of my funds? What is the current exchange rate? Why is my card payment not recognised? Why did I receive the wrong amount of cash? Why is there an extra charge on my statement? What should I do if my card is lost or stolen? Is ATM support available? How do I verify my top-up?