What exactly is the exchange fee?
How do I top up by cash or cheque? How can I exchange currency via the app? How do I verify my top-up? How do I get a spare card? Why is there an extra charge on my statement? Why is my balance not updated after a cheque or cash deposit? How do I cancel a transfer? Why is my virtual card not working? What is the age limit for using the service? What should I do if my card is lost or stolen? Why was my transaction charged twice? What are the top-up limits? How do I verify the source of my funds? Why is my cash withdrawal not recognised? How do I request a refund? What is the charge for topping up by bank transfer? How do I activate my card? Why has my transfer not been received by the recipient? How do I change my PIN? How do I edit my personal details? What should I do if my card is compromised? Why is my contactless payment not working? What is the timing for transfers? Why was a fee charged for my transfer? Which cards and currencies are supported? Why is the exchange rate wrong for my card payment? Why is my card not accepted? How do I top up my account by card? Why is my direct debit payment not recognised? Why is my refund not showing up?