I have lost my phone or it has been stolen.
What should I do if my card is lost or stolen? How do I cancel a transfer? How do I request a refund? How can I transfer money into my account? Why was my transfer declined? How do I get a virtual card? Why was my card payment declined? Why is there an extra charge on my statement? Is my card a Visa or Mastercard? What should I do if my card is swallowed? Why is my cash withdrawal not recognised? What is the charge for topping up by bank transfer? What should I do if my card is about to expire? Why did my transfer fail? Why am I unable to verify my identity? Why is my balance not updated after a cheque or cash deposit? What are the top-up limits? Was my card payment reverted? How do I top up by cash or cheque? How do I change my PIN? Why is my card not accepted? Why is my PIN blocked? Which fiat currencies are supported? Why is my virtual card not working? How can I get a disposable virtual card? What is the charge for cash withdrawal? What is the current exchange rate? Why is my refund not showing up? What is automatic top-up? How do I get a spare card?