How do you figure out the exchange rate? Can you explain why I got less money than expected?
Why was my cash withdrawal declined? Why is my direct debit payment not recognised? Why was my top-up reverted? Why is my transfer pending? What is the current exchange rate? Why was my card payment declined? What should I do if I forgot my passcode? How do I order a physical card? Why is my top-up pending? Why was a fee charged for my transfer? What is the age limit for using the service? How do I use Apple Pay or Google Pay? Why is my card not accepted? How do I change my PIN? How do I verify the source of my funds? Why has my transfer not been received by the recipient? What are the top-up limits? Why is my refund not showing up? How do I terminate my account? What should I do if my card is lost or stolen? How can I exchange currency via the app? How do I get a spare card? How do I cancel a transfer? Why is my cash withdrawal pending? How do I receive money? Why is my card payment pending? Which fiat currencies are supported? Why is my virtual card not working? What should I do if my card is about to expire? How do I request a refund?