I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?
Why is my balance not updated after a bank transfer? How do I cancel a transfer? Why do I need to verify my identity? How do I verify my identity? How do I verify the source of my funds? What should I do if my card is lost or stolen? How do I link my card? How do I top up my account by card? What is the charge for cash withdrawal? Why is the beneficiary not allowed? Why is my card payment not recognised? Why is my PIN blocked? How do I use Apple Pay or Google Pay? What are the top-up limits? Why was my cash withdrawal declined? Why was my transaction charged twice? Why is the exchange rate wrong for my cash withdrawal? How do I change my PIN? How do I request a refund? What should I do if my card is about to expire? Why is my direct debit payment not recognised? What is the charge for topping up by bank transfer? Why is my transfer pending? Why is there an extra charge on my statement? Which countries are supported? Why did my transfer fail? Why am I unable to verify my identity? What is the age limit for using the service? How do I order a physical card? What is the timing for transfers?