Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?
How do I receive money? Why do I need to verify my identity? Why is my PIN blocked? Why is my balance not updated after a bank transfer? What is the charge for currency exchange? How do I terminate my account? How do I get a virtual card? How can I get a disposable virtual card? Why was my transaction charged twice? How do I activate my card? Why was a fee charged for my card payment? What is the timing for transfers? Why did my transfer fail? How do I use Apple Pay or Google Pay? How can I transfer money into my account? What is the charge for topping up by card? How do I get a physical card? Which fiat currencies are supported? Was my card payment reverted? What should I do if my card is about to expire? Why was my transfer declined? Why is my cash withdrawal not recognised? How do I request a refund? What is the current exchange rate? Why is my virtual card not working? How do I top up my account by card? What is the charge for cash withdrawal? What is the charge for topping up by bank transfer? What should I do if my card is compromised? What should I do if I forgot my passcode?