My phone was stolen, what should I do first?
How do I receive money? Why was my top-up reverted? Why is my transfer pending? Why is my balance not updated after a cheque or cash deposit? Why is my refund not showing up? How do I verify the source of my funds? Why do I need to verify my identity? Which countries are supported? Why has my transfer not been received by the recipient? Why is my direct debit payment not recognised? What is the timing for transfers? What should I do if my card is about to expire? Why did I receive the wrong amount of cash? Is ATM support available? What are the limits for disposable cards? What is the charge for currency exchange? Why am I unable to verify my identity? How can I exchange currency via the app? Why is my virtual card not working? What is the estimate for card delivery? Why is my PIN blocked? What is the charge for topping up by bank transfer? What should I do if my card is lost or stolen? Why is my contactless payment not working? How do I terminate my account? How do I activate my card? Why is my cash withdrawal pending? Why was my cash withdrawal declined? How do I verify my identity? How do I use Apple Pay or Google Pay?