Can I request a refund
Why was my transaction charged twice? Why is the beneficiary not allowed? How do I terminate my account? Why was my cash withdrawal declined? Why was my top-up reverted? What is the estimate for card delivery? Why am I unable to verify my identity? How do I get a spare card? Why is my card not working? When will my card arrive? How do I cancel a transfer? Why is my balance not updated after a bank transfer? How do I get a virtual card? Why is my card not accepted? How do I verify my top-up? Why is my direct debit payment not recognised? Why was a fee charged for my transfer? Why is the exchange rate wrong for my card payment? Which cards and currencies are supported? What should I do if my card is about to expire? What are the top-up limits? Why is the exchange rate wrong for my cash withdrawal? How can I transfer money into my account? Why did I receive the wrong amount of cash? Why is my card payment pending? What should I do if my card is swallowed? How do I top up by cash or cheque? What is the age limit for using the service? Is ATM support available? How do I order a physical card?