What do I need for the identity verification?
Why is there an extra charge on my statement? Why is the exchange rate wrong for my cash withdrawal? What are the top-up limits? Why did my top-up fail? Why was a fee charged for my transfer? How can I transfer money into my account? How do I receive money? How do I terminate my account? How do I change my PIN? What are the limits for disposable cards? How do I activate my card? Why is my PIN blocked? How do I request a refund? Why is my transfer pending? Why is my cash withdrawal not recognised? How do I get a virtual card? Why is the exchange rate wrong for my card payment? How do I verify my top-up? Why is my virtual card not working? How do I top up by cash or cheque? Why was my transaction charged twice? What is the age limit for using the service? Why did I receive the wrong amount of cash? Why was my cash withdrawal declined? Why is the beneficiary not allowed? Why is my balance not updated after a cheque or cash deposit? Why is my balance not updated after a bank transfer? Was my card payment reverted? Why is my card payment pending? Why was my card payment declined?