Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?
How do I cancel a transfer? Why was my transaction charged twice? Why is my direct debit payment not recognised? How do I order a physical card? Why is my card not working? Why is my balance not updated after a bank transfer? How can I get a disposable virtual card? Why was my transfer declined? What should I do if my card is swallowed? How do I use Apple Pay or Google Pay? Why is my contactless payment not working? What are the limits for disposable cards? What is the estimate for card delivery? Why am I unable to verify my identity? How do I link my card? What should I do if my card is about to expire? What is the age limit for using the service? How do I verify the source of my funds? When will my card arrive? Why is the beneficiary not allowed? How do I edit my personal details? Which countries are supported? How do I receive money? Why is my virtual card not working? What is the timing for transfers? Why is my refund not showing up? How do I change my PIN? What should I do if I forgot my passcode? Why did my transfer fail? Which fiat currencies are supported?