Why has my top-up been denied?
How do I request a refund? How do I receive money? How can I get a disposable virtual card? Why is my cash withdrawal pending? Why is my card not working? Why was my transaction charged twice? How do I get a spare card? Why is my balance not updated after a cheque or cash deposit? What are the limits for disposable cards? What should I do if my phone is lost or stolen? Why was a fee charged for my card payment? What should I do if my card is compromised? What is the charge for cash withdrawal? Why is my top-up pending? Why is my cash withdrawal not recognised? Why is the exchange rate wrong for my cash withdrawal? How do I activate my card? Why was my card payment declined? Is my card a Visa or Mastercard? Which cards and currencies are supported? How do I terminate my account? What is automatic top-up? Which fiat currencies are supported? Why did I receive the wrong amount of cash? How do I verify my identity? What is the age limit for using the service? Why is my direct debit payment not recognised? Which countries are supported? Why is my PIN blocked? Why is my card not accepted?