I put some money in my account the other day but now its gone? Why is this?
How do I request a refund? Why has my transfer not been received by the recipient? Why was my transfer declined? How do I top up my account by card? What is the charge for topping up by bank transfer? Why did my transfer fail? How do I get a physical card? Why is my card not working? Why is my balance not updated after a cheque or cash deposit? What is the age limit for using the service? Why is my top-up pending? How can I transfer money into my account? Why is there an extra charge on my statement? How do I receive money? Why is the exchange rate wrong for my cash withdrawal? Why is my balance not updated after a bank transfer? How do I verify my identity? Why am I unable to verify my identity? How do I verify my top-up? What is automatic top-up? Which countries are supported? What should I do if my card is compromised? Why is the beneficiary not allowed? Was my card payment reverted? Why is my transfer pending? Why is my direct debit payment not recognised? Which fiat currencies are supported? How do I cancel a transfer? Why is my refund not showing up? How do I order a physical card?