What do I do if I can't access the app?
Why is my cash withdrawal not recognised? How do I activate my card? What is the charge for topping up by card? Why am I unable to verify my identity? What are the top-up limits? Why is my virtual card not working? Why is my contactless payment not working? Why was my cash withdrawal declined? What is the age limit for using the service? Why did I receive the wrong amount of cash? How do I verify my top-up? When will my card arrive? How can I transfer money into my account? What is the charge for topping up by bank transfer? How can I exchange currency via the app? What are the limits for disposable cards? How do I request a refund? Why is the exchange rate wrong for my card payment? What should I do if my card is lost or stolen? Why was my card payment declined? What should I do if my card is about to expire? Why is my card payment pending? How do I verify my identity? Why was a fee charged for my transfer? Why is my card not accepted? Why do I need to verify my identity? How do I change my PIN? What is automatic top-up? Why is my direct debit payment not recognised? How do I top up by cash or cheque?