Can I get information on the identity checks?
What is the current exchange rate? Why was my cash withdrawal declined? What is the charge for cash withdrawal? What is the charge for topping up by bank transfer? Why is the exchange rate wrong for my card payment? How do I change my PIN? How do I top up my account by card? Why is my contactless payment not working? How can I exchange currency via the app? Why is my card not working? How can I transfer money into my account? What are the top-up limits? Is ATM support available? Why was my top-up reverted? Why was my transaction charged twice? What is the charge for currency exchange? When will my card arrive? How do I receive money? Why is there an extra charge on my statement? Why is the beneficiary not allowed? What is the timing for transfers? How do I verify the source of my funds? Why was my transfer declined? Which countries are supported? How do I terminate my account? Why is my direct debit payment not recognised? Why do I need to verify my identity? What should I do if my card is lost or stolen? What is automatic top-up? Why is my cash withdrawal not recognised?