I see an unfamiliar payment on my statement.
What is the charge for cash withdrawal? Why was my card payment declined? What is the charge for topping up by card? What should I do if my card is lost or stolen? Why was a fee charged for my transfer? How do I top up by cash or cheque? Is my card a Visa or Mastercard? What is the charge for topping up by bank transfer? How do I change my PIN? How do I terminate my account? What are the top-up limits? Why did my top-up fail? What should I do if my card is about to expire? Why was my top-up reverted? Why do I need to verify my identity? Why is there an extra charge on my statement? How do I receive money? What should I do if my card is compromised? What is the timing for transfers? Why is the exchange rate wrong for my cash withdrawal? How do I get a virtual card? Why has my transfer not been received by the recipient? Why is my PIN blocked? What is the current exchange rate? What should I do if my card is swallowed? How do I order a physical card? Why is the beneficiary not allowed? Why was my transaction charged twice? Why am I unable to verify my identity? Why is my transfer pending?