My app shows a direct debit that isn't mine.
Why am I unable to verify my identity? Why is my balance not updated after a bank transfer? How do I get a physical card? Why has my transfer not been received by the recipient? How do I request a refund? Why was my top-up reverted? What is the charge for topping up by card? Why is my card not working? What is the timing for transfers? What is automatic top-up? Why was a fee charged for my transfer? What are the top-up limits? When will my card arrive? How do I verify my identity? Why is my card payment not recognised? Why did I receive the wrong amount of cash? Why was my cash withdrawal declined? What is the estimate for card delivery? Why is my contactless payment not working? Why is my card payment pending? Which countries are supported? What should I do if my card is about to expire? How do I top up my account by card? Why is there an extra charge on my statement? Why did my top-up fail? Why is the exchange rate wrong for my cash withdrawal? How do I edit my personal details? Why do I need to verify my identity? What should I do if my card is compromised? How do I get a spare card?