I'm having trouble proving my identity
What is the current exchange rate? Why was my card payment declined? How do I cancel a transfer? What should I do if my card is swallowed? What is the charge for currency exchange? Why is my top-up pending? Why did my transfer fail? How do I top up by cash or cheque? Which countries are supported? What should I do if my card is about to expire? Why has my transfer not been received by the recipient? Why is my card not working? What are the top-up limits? Why was my transfer declined? How do I request a refund? Why was my cash withdrawal declined? Why is my contactless payment not working? Why did my top-up fail? How do I order a physical card? Why is my refund not showing up? Which fiat currencies are supported? How do I verify my top-up? What should I do if my card is compromised? What is the charge for topping up by bank transfer? What are the limits for disposable cards? What is the timing for transfers? Why did I receive the wrong amount of cash? Why is my direct debit payment not recognised? How do I get a spare card? Why is my balance not updated after a bank transfer?