I see a strange payment in my account.
Why is there an extra charge on my statement? Why is my cash withdrawal pending? Why is my cash withdrawal not recognised? What is the charge for topping up by card? Why is my top-up pending? Why was my transfer declined? Why did my top-up fail? Why was my top-up reverted? How do I verify the source of my funds? What is automatic top-up? What is the charge for cash withdrawal? How do I activate my card? What should I do if my card is swallowed? What should I do if I forgot my passcode? Which countries are supported? How do I receive money? How do I cancel a transfer? What is the charge for topping up by bank transfer? Why is my balance not updated after a cheque or cash deposit? Why is my refund not showing up? What should I do if my card is about to expire? How do I verify my top-up? Why is my transfer pending? Why is my balance not updated after a bank transfer? What should I do if my phone is lost or stolen? What is the timing for transfers? Why is the beneficiary not allowed? Which fiat currencies are supported? What are the top-up limits? What should I do if my card is lost or stolen?