It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
Why was my cash withdrawal declined? How do I order a physical card? How do I terminate my account? Which fiat currencies are supported? Why is the exchange rate wrong for my cash withdrawal? Why is my balance not updated after a cheque or cash deposit? Why was a fee charged for my transfer? What is the charge for currency exchange? What is the timing for transfers? How do I get a virtual card? Why is my direct debit payment not recognised? Which countries are supported? How do I edit my personal details? How do I use Apple Pay or Google Pay? How do I top up my account by card? What is the current exchange rate? Why is my cash withdrawal not recognised? Why was my transaction charged twice? Why is the beneficiary not allowed? Why is my contactless payment not working? How do I request a refund? How do I activate my card? Is ATM support available? Is my card a Visa or Mastercard? Why has my transfer not been received by the recipient? How do I verify the source of my funds? Why did I receive the wrong amount of cash? How do I get a spare card? How do I receive money? Why is there an extra charge on my statement?