I think my transfer failed. What do I do now?
What are the top-up limits? What is the age limit for using the service? How do I get a physical card? What should I do if my phone is lost or stolen? What is the charge for topping up by card? Why is my top-up pending? What should I do if my card is lost or stolen? What is the estimate for card delivery? Why was a fee charged for my card payment? What are the limits for disposable cards? When will my card arrive? How do I verify the source of my funds? Why is my PIN blocked? Why is the exchange rate wrong for my cash withdrawal? Why was a fee charged for my transfer? Why was my cash withdrawal declined? How do I use Apple Pay or Google Pay? Why was my card payment declined? Why is my transfer pending? Why has my transfer not been received by the recipient? Why is my balance not updated after a bank transfer? How do I request a refund? How do I get a spare card? How do I change my PIN? How do I activate my card? How do I link my card? How do I top up by cash or cheque? Why is my balance not updated after a cheque or cash deposit? How do I receive money? What should I do if my card is swallowed?