What documents are required for proof of identity?
Why is my direct debit payment not recognised? What are the limits for disposable cards? How do I top up my account by card? How do I order a physical card? What is the charge for topping up by bank transfer? How do I cancel a transfer? Why has my transfer not been received by the recipient? Why is the beneficiary not allowed? How do I activate my card? How can I get a disposable virtual card? How do I verify my top-up? What should I do if my phone is lost or stolen? What are the top-up limits? How can I exchange currency via the app? How do I request a refund? What is the age limit for using the service? How do I get a virtual card? What is the charge for topping up by card? Why did my transfer fail? Was my card payment reverted? When will my card arrive? What should I do if my card is about to expire? What is the estimate for card delivery? Why is the exchange rate wrong for my card payment? Why was my top-up reverted? Why was a fee charged for my card payment? Why was a fee charged for my transfer? Is ATM support available? Why was my transfer declined? Why was my cash withdrawal declined?