Why is there an additional fee showing on the statement I received?
Is my card a Visa or Mastercard? What is the charge for topping up by bank transfer? How do I link my card? Why is my transfer pending? Why is my balance not updated after a cheque or cash deposit? Why is my top-up pending? Why is my cash withdrawal not recognised? What should I do if I forgot my passcode? Why is my refund not showing up? How do I request a refund? What is the charge for cash withdrawal? How do I verify my top-up? Why is my card payment not recognised? How do I use Apple Pay or Google Pay? How do I top up my account by card? Which countries are supported? What is the current exchange rate? Why is my direct debit payment not recognised? Why did my transfer fail? How do I get a physical card? How do I cancel a transfer? What is the charge for topping up by card? How do I get a spare card? Why is my card not accepted? Why is the exchange rate wrong for my cash withdrawal? What is the timing for transfers? How do I change my PIN? Why is the beneficiary not allowed? How do I order a physical card? Why was my card payment declined?