The wrong exchange rate was used when I purchased an item.
Why is my balance not updated after a cheque or cash deposit? Why is my direct debit payment not recognised? Why is the exchange rate wrong for my cash withdrawal? Why is there an extra charge on my statement? What is automatic top-up? Why is the beneficiary not allowed? What should I do if I forgot my passcode? How do I verify the source of my funds? Why is my card not working? How do I top up my account by card? Which fiat currencies are supported? What is the charge for cash withdrawal? How can I exchange currency via the app? Why is my PIN blocked? When will my card arrive? How do I get a spare card? Is ATM support available? Why was my cash withdrawal declined? Why am I unable to verify my identity? Why is my refund not showing up? What is the age limit for using the service? Which cards and currencies are supported? Is my card a Visa or Mastercard? Why is my card payment pending? Why is my cash withdrawal pending? Why is my cash withdrawal not recognised? Why was my transfer declined? Why was a fee charged for my transfer? Why has my transfer not been received by the recipient? Why is my transfer pending?