My cards were stolen
Why is my cash withdrawal pending? Why is my balance not updated after a bank transfer? How do I change my PIN? How can I exchange currency via the app? How do I cancel a transfer? Why was my card payment declined? Which fiat currencies are supported? How do I get a virtual card? Why did my top-up fail? Why is my top-up pending? Why is there an extra charge on my statement? Why is the exchange rate wrong for my cash withdrawal? Why is my PIN blocked? Why do I need to verify my identity? Why was a fee charged for my card payment? Which cards and currencies are supported? Why am I unable to verify my identity? How can I transfer money into my account? What should I do if I forgot my passcode? Why did I receive the wrong amount of cash? Why is my transfer pending? Why is my card payment not recognised? How do I terminate my account? What should I do if my card is swallowed? What is the charge for currency exchange? What should I do if my card is about to expire? How do I verify the source of my funds? Why is my card not accepted? Why is my card not working? What is the charge for topping up by bank transfer?