Why do you require identification documents
Why was my transfer declined? What should I do if my card is compromised? Why is my balance not updated after a cheque or cash deposit? Why is there an extra charge on my statement? Why is my card payment pending? What are the top-up limits? How do I order a physical card? How do I top up by cash or cheque? Why is my transfer pending? How do I cancel a transfer? Why is my refund not showing up? Why is my PIN blocked? Why did my top-up fail? Why is my contactless payment not working? How do I get a physical card? How do I link my card? What is the age limit for using the service? How do I edit my personal details? Why is my top-up pending? Why was my card payment declined? How can I get a disposable virtual card? How do I change my PIN? Why is my virtual card not working? Why was a fee charged for my card payment? Which cards and currencies are supported? What is the charge for cash withdrawal? Why is my card payment not recognised? How do I activate my card? Which countries are supported? What is the charge for topping up by bank transfer?