I didn't make the direct debit payment on my account.
Why is there an extra charge on my statement? Why is my cash withdrawal pending? Is my card a Visa or Mastercard? Why do I need to verify my identity? Why is the exchange rate wrong for my cash withdrawal? Why is my card not accepted? Why did my top-up fail? How do I activate my card? Why is my balance not updated after a cheque or cash deposit? Which fiat currencies are supported? What should I do if my card is lost or stolen? Why is my card payment pending? Why is my card not working? Why was my card payment declined? What are the limits for disposable cards? Which cards and currencies are supported? How do I top up by cash or cheque? What is the current exchange rate? How can I exchange currency via the app? Why is my cash withdrawal not recognised? What is the estimate for card delivery? Why was my top-up reverted? What should I do if my phone is lost or stolen? What is the charge for topping up by bank transfer? What should I do if my card is about to expire? How do I change my PIN? What are the top-up limits? Why is my refund not showing up? How can I transfer money into my account? Why is my top-up pending?