Why do I need to verify my identity?
How do I top up by cash or cheque? Why was my cash withdrawal declined? Which cards and currencies are supported? Why was a fee charged for my transfer? What is the charge for topping up by card? How do I receive money? Why am I unable to verify my identity? What is the age limit for using the service? How do I verify the source of my funds? What should I do if my card is about to expire? What should I do if my card is compromised? What is automatic top-up? Why is my cash withdrawal pending? What should I do if my card is swallowed? Why is my cash withdrawal not recognised? Why is the exchange rate wrong for my card payment? Was my card payment reverted? What is the timing for transfers? How do I activate my card? Why is my refund not showing up? Why was my card payment declined? How do I order a physical card? Why is my top-up pending? What is the estimate for card delivery? How can I transfer money into my account? Which fiat currencies are supported? How do I get a spare card? How do I terminate my account? How do I edit my personal details? What is the charge for cash withdrawal?