My PIN is unlocked, what do I do?
What are the top-up limits? How do I top up my account by card? What is the age limit for using the service? What is automatic top-up? What is the current exchange rate? How do I terminate my account? Why was my transfer declined? How do I change my PIN? Why did I receive the wrong amount of cash? Why is my cash withdrawal not recognised? How do I request a refund? Why is my contactless payment not working? When will my card arrive? What should I do if my phone is lost or stolen? Which cards and currencies are supported? Why is the exchange rate wrong for my card payment? Why was my transaction charged twice? Why is my cash withdrawal pending? What is the timing for transfers? Why is my transfer pending? Why do I need to verify my identity? Why am I unable to verify my identity? How do I get a spare card? How do I use Apple Pay or Google Pay? Why is my refund not showing up? What should I do if my card is swallowed? Why did my top-up fail? Why was my card payment declined? Why is my balance not updated after a bank transfer? How do I activate my card?