I've never been to that store.  That's a fraudulent charge.
What is the estimate for card delivery? Why is my transfer pending? Why is my cash withdrawal not recognised? Why has my transfer not been received by the recipient? How do I get a physical card? Is my card a Visa or Mastercard? How do I use Apple Pay or Google Pay? Why is the exchange rate wrong for my cash withdrawal? Why is the beneficiary not allowed? Was my card payment reverted? What should I do if my card is swallowed? What is the age limit for using the service? How do I get a spare card? Is ATM support available? Why is my balance not updated after a cheque or cash deposit? How can I transfer money into my account? Why is my PIN blocked? What are the limits for disposable cards? Why is my direct debit payment not recognised? How do I top up by cash or cheque? Why do I need to verify my identity? Why is my virtual card not working? Why is my card not working? Which fiat currencies are supported? How can I exchange currency via the app? How do I activate my card? How do I verify my top-up? How do I edit my personal details? Why is my card payment pending? What are the top-up limits?