What is the identity verification process?
Why is my direct debit payment not recognised? What should I do if my card is about to expire? What should I do if I forgot my passcode? Why is my card not accepted? Why was my top-up reverted? How do I get a virtual card? What is automatic top-up? How do I get a spare card? Why is my card not working? Why is the exchange rate wrong for my card payment? How do I use Apple Pay or Google Pay? Why is my card payment not recognised? What should I do if my phone is lost or stolen? How can I transfer money into my account? Why was my card payment declined? How do I top up my account by card? Why is my refund not showing up? Why am I unable to verify my identity? Why is my balance not updated after a cheque or cash deposit? How do I verify the source of my funds? Why is my balance not updated after a bank transfer? Why did I receive the wrong amount of cash? What is the estimate for card delivery? Why was my transaction charged twice? What is the age limit for using the service? Why is my top-up pending? How do I edit my personal details? How do I receive money? What is the charge for currency exchange? What is the charge for cash withdrawal?