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Why was a fee charged for my card payment? Why is there an extra charge on my statement? What should I do if my card is about to expire? What are the top-up limits? Why is my card payment not recognised? Why did my top-up fail? How do I use Apple Pay or Google Pay? What is the charge for cash withdrawal? Why is my card not working? How do I receive money? Why is my refund not showing up? Why is the exchange rate wrong for my cash withdrawal? What should I do if my card is compromised? Why is my top-up pending? Why did my transfer fail? Why is my PIN blocked? Why is my direct debit payment not recognised? Why was my transfer declined? Why was my top-up reverted? What is the charge for topping up by bank transfer? How can I transfer money into my account? Why is my balance not updated after a cheque or cash deposit? Why is my cash withdrawal not recognised? What is the charge for currency exchange? When will my card arrive? Why is the exchange rate wrong for my card payment? How can I exchange currency via the app? Which fiat currencies are supported? How do I verify the source of my funds? What is the current exchange rate?