Trouble with my top up
Why is my balance not updated after a cheque or cash deposit? How do I get a spare card? Why is my card payment pending? What should I do if my card is lost or stolen? Why am I unable to verify my identity? Why was a fee charged for my card payment? Why is my top-up pending? How do I request a refund? How do I get a physical card? When will my card arrive? Why is my PIN blocked? Why is my virtual card not working? Why is my card not working? Which cards and currencies are supported? What is the charge for topping up by bank transfer? How do I verify my identity? What are the top-up limits? Why is my balance not updated after a bank transfer? What should I do if my phone is lost or stolen? What are the limits for disposable cards? How do I top up my account by card? How can I transfer money into my account? What is the current exchange rate? What is the estimate for card delivery? What should I do if my card is compromised? Why is my direct debit payment not recognised? Why was my card payment declined? Why is my card payment not recognised? How do I cancel a transfer? What should I do if my card is about to expire?