I can't see a refund for a return I completed recently.
Why do I need to verify my identity? What is the charge for topping up by bank transfer? Why was a fee charged for my card payment? How do I request a refund? Why did my transfer fail? Why was my top-up reverted? Why has my transfer not been received by the recipient? Is my card a Visa or Mastercard? Why is my top-up pending? What should I do if my card is compromised? How do I change my PIN? What are the limits for disposable cards? When will my card arrive? How do I get a virtual card? Why is my cash withdrawal not recognised? How do I top up by cash or cheque? Why is my card not accepted? How can I get a disposable virtual card? How do I verify my top-up? What is the current exchange rate? Why is the beneficiary not allowed? What should I do if my card is swallowed? Why is my balance not updated after a bank transfer? Why is my transfer pending? How do I edit my personal details? How do I order a physical card? Why is my contactless payment not working? Which countries are supported? Why was my cash withdrawal declined? Why is my balance not updated after a cheque or cash deposit?