Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?
How do I terminate my account? How do I edit my personal details? What is the timing for transfers? Why is my cash withdrawal pending? What is the charge for topping up by card? Was my card payment reverted? Why was my top-up reverted? How can I get a disposable virtual card? Why is my transfer pending? Why is my balance not updated after a cheque or cash deposit? When will my card arrive? Why was my transfer declined? How can I exchange currency via the app? Why is my card not accepted? Why was my card payment declined? What should I do if my card is lost or stolen? Why did my top-up fail? How do I top up by cash or cheque? How do I get a physical card? Why do I need to verify my identity? How do I activate my card? Why is my virtual card not working? Why am I unable to verify my identity? How do I top up my account by card? How do I verify my top-up? Why has my transfer not been received by the recipient? Why is the beneficiary not allowed? How do I verify my identity? Is my card a Visa or Mastercard? How can I transfer money into my account?