I lost my phone. What do I need to do?
What should I do if my card is swallowed? Why is my direct debit payment not recognised? How do I change my PIN? Why is my card payment not recognised? Why is my cash withdrawal pending? How do I request a refund? How do I receive money? What should I do if my card is compromised? How do I verify my identity? How do I order a physical card? Why is my top-up pending? What is the charge for currency exchange? How do I verify the source of my funds? Why is the exchange rate wrong for my cash withdrawal? What should I do if I forgot my passcode? Why did my top-up fail? How do I get a physical card? Why is my transfer pending? Which cards and currencies are supported? Why was my transfer declined? What is the timing for transfers? Why is my PIN blocked? What are the top-up limits? How do I edit my personal details? Why was my cash withdrawal declined? What is the charge for topping up by card? Which fiat currencies are supported? What are the limits for disposable cards? How do I terminate my account? Why is there an extra charge on my statement?