Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.
How can I get a disposable virtual card? What is the current exchange rate? Why is my card not working? Why is there an extra charge on my statement? Why am I unable to verify my identity? Why is my cash withdrawal not recognised? Why was my top-up reverted? How do I top up my account by card? Was my card payment reverted? Why was a fee charged for my transfer? What should I do if my card is swallowed? Why is my refund not showing up? How do I request a refund? Why is my card payment not recognised? What is the estimate for card delivery? Why is the exchange rate wrong for my cash withdrawal? What should I do if my card is about to expire? What are the top-up limits? Why did my top-up fail? Why is my transfer pending? Is my card a Visa or Mastercard? How do I change my PIN? What should I do if my card is lost or stolen? What should I do if my phone is lost or stolen? Why is my contactless payment not working? Why is my cash withdrawal pending? How do I use Apple Pay or Google Pay? Which fiat currencies are supported? Why was my cash withdrawal declined? Is ATM support available?