I urgently need to transfer something from China. How long can I expect it to take?
What is the age limit for using the service? Why is my contactless payment not working? Which fiat currencies are supported? Why is my direct debit payment not recognised? Why do I need to verify my identity? How do I request a refund? What is the current exchange rate? Why was my cash withdrawal declined? Why has my transfer not been received by the recipient? Why is there an extra charge on my statement? What should I do if my card is compromised? Why is my card payment not recognised? How do I activate my card? How do I get a spare card? Why was a fee charged for my card payment? Why did my top-up fail? Was my card payment reverted? How do I cancel a transfer? Why is the beneficiary not allowed? What is the charge for topping up by bank transfer? How do I edit my personal details? Why is my card not working? Why is my top-up pending? What is the estimate for card delivery? How do I use Apple Pay or Google Pay? How do I verify my top-up? Why is the exchange rate wrong for my card payment? How do I verify my identity? Is my card a Visa or Mastercard? What should I do if I forgot my passcode?