How do I begin the process of a refund?
How do I get a spare card? Why has my transfer not been received by the recipient? Why is my card payment pending? What is the charge for currency exchange? Why is my balance not updated after a cheque or cash deposit? How do I verify the source of my funds? Why was my transaction charged twice? Why was a fee charged for my card payment? Why is my card not accepted? How do I cancel a transfer? Which fiat currencies are supported? Why is the exchange rate wrong for my card payment? Why am I unable to verify my identity? Is my card a Visa or Mastercard? Why is my virtual card not working? What is the charge for topping up by bank transfer? What should I do if I forgot my passcode? Is ATM support available? Why did my top-up fail? Which cards and currencies are supported? Which countries are supported? What should I do if my phone is lost or stolen? What should I do if my card is compromised? Why is my card not working? What is the estimate for card delivery? Why was my top-up reverted? Why was my card payment declined? Why did I receive the wrong amount of cash? Why is my direct debit payment not recognised? How do I top up by cash or cheque?