Why was I charged an extra fee when paying with card?
Why did my transfer fail? Which countries are supported? Why am I unable to verify my identity? What should I do if my phone is lost or stolen? How can I transfer money into my account? What is the charge for currency exchange? Why is my contactless payment not working? Why was my transaction charged twice? Why is my balance not updated after a cheque or cash deposit? Why was my cash withdrawal declined? Why is my card not accepted? Why is my cash withdrawal not recognised? Why did my top-up fail? Why is there an extra charge on my statement? What is the charge for topping up by bank transfer? What are the limits for disposable cards? How do I get a spare card? Why was my transfer declined? How do I verify the source of my funds? What is the timing for transfers? Why is my direct debit payment not recognised? Why is the beneficiary not allowed? Why is my balance not updated after a bank transfer? Why do I need to verify my identity? What is the age limit for using the service? Why was my top-up reverted? Why is my transfer pending? Why is my cash withdrawal pending? What is the charge for cash withdrawal? How do I verify my top-up?