How do I verify my ID?
Why is my card not accepted? How do I terminate my account? Why did I receive the wrong amount of cash? Why was my top-up reverted? Why is there an extra charge on my statement? What is the charge for topping up by bank transfer? Why is my contactless payment not working? Why is my cash withdrawal not recognised? Why is my refund not showing up? When will my card arrive? Why is the exchange rate wrong for my card payment? Why is the beneficiary not allowed? How do I activate my card? Why do I need to verify my identity? What should I do if my card is lost or stolen? Why did my top-up fail? How do I get a spare card? Why am I unable to verify my identity? How do I get a physical card? Why was my transaction charged twice? Why was my card payment declined? Why is my card not working? Which fiat currencies are supported? What should I do if I forgot my passcode? Why is my transfer pending? Why is my balance not updated after a cheque or cash deposit? Why was my transfer declined? How do I cancel a transfer? What should I do if my card is about to expire? Why is my direct debit payment not recognised?