My card has been lost / stolen
How do I use Apple Pay or Google Pay? Why has my transfer not been received by the recipient? When will my card arrive? What is the current exchange rate? Why is my cash withdrawal not recognised? What is the charge for topping up by card? Why is my virtual card not working? What is the age limit for using the service? How do I request a refund? How do I link my card? Why is my contactless payment not working? Is my card a Visa or Mastercard? What should I do if my phone is lost or stolen? Why is my top-up pending? How do I verify my top-up? Why was a fee charged for my transfer? How do I top up my account by card? Why is the beneficiary not allowed? What should I do if my card is about to expire? Was my card payment reverted? Why is my balance not updated after a bank transfer? Which fiat currencies are supported? Which countries are supported? How can I get a disposable virtual card? Why is my card payment not recognised? How do I activate my card? Why was my cash withdrawal declined? What is the timing for transfers? How can I transfer money into my account? How do I change my PIN?