What is the refund policy?
How do I get a virtual card? What is the charge for topping up by bank transfer? What is the charge for cash withdrawal? Why is my PIN blocked? Why is the exchange rate wrong for my cash withdrawal? What should I do if my phone is lost or stolen? What is the charge for currency exchange? How do I verify the source of my funds? Was my card payment reverted? How do I top up by cash or cheque? Why is my balance not updated after a bank transfer? How do I get a spare card? Why is my contactless payment not working? Why is there an extra charge on my statement? Which countries are supported? What should I do if my card is swallowed? What is the age limit for using the service? How do I order a physical card? How do I verify my top-up? Why is my card payment pending? How can I get a disposable virtual card? How do I top up my account by card? What is the current exchange rate? What are the limits for disposable cards? Why is my virtual card not working? Why was my card payment declined? Why was my top-up reverted? How do I activate my card? Why is my direct debit payment not recognised? Why did my transfer fail?