How are your exchange rates calculated?
What is the charge for topping up by bank transfer? Why was my top-up reverted? What should I do if my card is compromised? Why is there an extra charge on my statement? Why is the beneficiary not allowed? What are the limits for disposable cards? Which fiat currencies are supported? Why did my transfer fail? Why is my card not working? When will my card arrive? What is the charge for cash withdrawal? How do I request a refund? Which countries are supported? What should I do if my phone is lost or stolen? Why is my balance not updated after a bank transfer? Why has my transfer not been received by the recipient? Why is my virtual card not working? What is the estimate for card delivery? Why is the exchange rate wrong for my card payment? What are the top-up limits? Why is my direct debit payment not recognised? What is the charge for topping up by card? What is the timing for transfers? How do I link my card? Why is my PIN blocked? How do I terminate my account? Why is my card payment pending? Why is my top-up pending? Why was my cash withdrawal declined? How do I change my PIN?