Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.
How do I request a refund? What are the top-up limits? Why is my cash withdrawal not recognised? Why was my card payment declined? What are the limits for disposable cards? Why is my direct debit payment not recognised? Why is the exchange rate wrong for my card payment? How can I get a disposable virtual card? What is the age limit for using the service? How do I order a physical card? How do I change my PIN? Why has my transfer not been received by the recipient? Why is my card payment pending? Why is my PIN blocked? How do I get a spare card? How do I verify my top-up? What should I do if my phone is lost or stolen? What is automatic top-up? How do I top up my account by card? What is the current exchange rate? Which fiat currencies are supported? Why is my transfer pending? Why did I receive the wrong amount of cash? Why is the exchange rate wrong for my cash withdrawal? How do I use Apple Pay or Google Pay? What is the charge for topping up by card? Is ATM support available? Why was my top-up reverted? How can I exchange currency via the app? Why is my virtual card not working?