What do I need to know about topping up?
Why was my cash withdrawal declined? Why is my refund not showing up? How do I request a refund? What should I do if my card is swallowed? What is the charge for cash withdrawal? How can I get a disposable virtual card? What should I do if my phone is lost or stolen? How do I use Apple Pay or Google Pay? Why was a fee charged for my transfer? Why is my direct debit payment not recognised? How do I receive money? How do I verify the source of my funds? Is ATM support available? Why is my top-up pending? Why is there an extra charge on my statement? What is the age limit for using the service? Why is my balance not updated after a bank transfer? Why is my card payment pending? Which countries are supported? Was my card payment reverted? How can I transfer money into my account? How do I get a spare card? Why is my contactless payment not working? Why was a fee charged for my card payment? How do I get a virtual card? How do I activate my card? Why is my card not accepted? How do I verify my identity? Why was my top-up reverted? Which fiat currencies are supported?