I made a payment but it's still pending
How do I get a spare card? How do I activate my card? How do I verify my top-up? Why is my contactless payment not working? What is the age limit for using the service? How do I top up my account by card? Why was a fee charged for my transfer? How do I verify my identity? Why did my top-up fail? What should I do if my card is about to expire? Why has my transfer not been received by the recipient? Why is my balance not updated after a cheque or cash deposit? How do I get a physical card? Why was my top-up reverted? Why is my refund not showing up? What should I do if my card is swallowed? Was my card payment reverted? Why was my transfer declined? Which cards and currencies are supported? Why is the exchange rate wrong for my card payment? What are the top-up limits? Why is my PIN blocked? How do I request a refund? What is the charge for topping up by card? What is the estimate for card delivery? How do I verify the source of my funds? Why is my card not accepted? What are the limits for disposable cards? Why is my top-up pending? When will my card arrive?