Why was my payment declined? I keep trying my card but it's not working.
Why is my cash withdrawal not recognised? Why is there an extra charge on my statement? What is the timing for transfers? Why did my transfer fail? Why did I receive the wrong amount of cash? How do I top up by cash or cheque? What are the top-up limits? Why was my top-up reverted? What is the charge for cash withdrawal? Why am I unable to verify my identity? Why do I need to verify my identity? What is the charge for topping up by card? What is the current exchange rate? What is the charge for topping up by bank transfer? Which cards and currencies are supported? Why was my transfer declined? How do I use Apple Pay or Google Pay? Why is my balance not updated after a bank transfer? What should I do if my card is about to expire? How do I activate my card? How can I exchange currency via the app? Why was my transaction charged twice? What is the age limit for using the service? How do I get a spare card? What should I do if my phone is lost or stolen? Was my card payment reverted? Why is my balance not updated after a cheque or cash deposit? How do I cancel a transfer? What is automatic top-up? How do I receive money?