I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?
Why is my direct debit payment not recognised? Why is my card payment not recognised? How can I get a disposable virtual card? How do I verify my identity? What is the timing for transfers? What is the charge for topping up by bank transfer? How do I top up by cash or cheque? Why was my top-up reverted? Was my card payment reverted? Why did I receive the wrong amount of cash? What is the charge for topping up by card? How do I change my PIN? Why is my card payment pending? What should I do if my card is about to expire? Why was my transaction charged twice? How do I get a virtual card? How do I link my card? How do I verify my top-up? Why did my transfer fail? Why was my card payment declined? Why was my cash withdrawal declined? Why is the beneficiary not allowed? How do I get a physical card? Why is my card not accepted? Why was my transfer declined? What is the current exchange rate? Is my card a Visa or Mastercard? Why was a fee charged for my card payment? How do I get a spare card? Why is my transfer pending?