Problem with my top up going through
Why is my direct debit payment not recognised? What is the age limit for using the service? How can I exchange currency via the app? Why is my PIN blocked? What is the charge for cash withdrawal? Why was my transfer declined? What is the charge for topping up by bank transfer? What is the charge for currency exchange? What are the top-up limits? How do I verify the source of my funds? Why is my balance not updated after a cheque or cash deposit? What is the estimate for card delivery? What should I do if my phone is lost or stolen? How do I receive money? Why is the exchange rate wrong for my card payment? Why is my contactless payment not working? Why is there an extra charge on my statement? How do I terminate my account? What should I do if my card is lost or stolen? Why is my balance not updated after a bank transfer? How do I top up by cash or cheque? Why is my cash withdrawal pending? How do I change my PIN? Why is my card not accepted? How do I use Apple Pay or Google Pay? Why was my top-up reverted? How do I request a refund? How do I activate my card? How do I order a physical card? Why is my transfer pending?