Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?
Why was my card payment declined? What should I do if my phone is lost or stolen? How do I link my card? What is the estimate for card delivery? What are the top-up limits? How do I top up my account by card? What should I do if my card is compromised? What is the charge for cash withdrawal? Why was a fee charged for my card payment? What should I do if my card is swallowed? How do I get a spare card? How do I use Apple Pay or Google Pay? How can I transfer money into my account? Which fiat currencies are supported? What is automatic top-up? Why is my balance not updated after a cheque or cash deposit? Why is my refund not showing up? When will my card arrive? Why is my top-up pending? Why is my card payment pending? How do I receive money? Why was my transaction charged twice? What is the current exchange rate? What is the charge for currency exchange? Why is my PIN blocked? Is my card a Visa or Mastercard? What should I do if my card is lost or stolen? Why is my card payment not recognised? How do I get a virtual card? How do I order a physical card?