My card would not work at a shop.
How do I receive money? What is the charge for cash withdrawal? Why is the exchange rate wrong for my card payment? How do I order a physical card? Why is my cash withdrawal not recognised? When will my card arrive? What is the charge for topping up by card? Why do I need to verify my identity? Which fiat currencies are supported? How do I get a spare card? How do I terminate my account? What should I do if I forgot my passcode? Why is my balance not updated after a bank transfer? Why is my cash withdrawal pending? How do I top up my account by card? How do I request a refund? Why was my cash withdrawal declined? What is the charge for topping up by bank transfer? Why was my transfer declined? Why did my transfer fail? Why was my transaction charged twice? What should I do if my card is about to expire? Why is my contactless payment not working? Is ATM support available? Why is the exchange rate wrong for my cash withdrawal? Why is my direct debit payment not recognised? Why is my balance not updated after a cheque or cash deposit? Why is my card not accepted? Why is my card not working? Why is my card payment not recognised?