I didn't initiate a direct debit that I see on my account
How do I verify my identity? Is ATM support available? What is the charge for topping up by bank transfer? What is the charge for topping up by card? How do I activate my card? Why is my refund not showing up? Why is my balance not updated after a bank transfer? How do I order a physical card? Why was my top-up reverted? Why did I receive the wrong amount of cash? How do I get a physical card? Why was my transfer declined? What should I do if my card is swallowed? What is the timing for transfers? Why is my cash withdrawal not recognised? Why is the exchange rate wrong for my card payment? Why is my virtual card not working? How do I terminate my account? What is the charge for currency exchange? Why was my card payment declined? Which countries are supported? What is the age limit for using the service? Why is the beneficiary not allowed? Why is my card not working? How do I link my card? When will my card arrive? How do I verify my top-up? How do I request a refund? How do I change my PIN? How do I top up by cash or cheque?