I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.
How do I verify the source of my funds? Why did I receive the wrong amount of cash? How do I verify my top-up? Why has my transfer not been received by the recipient? Why is my direct debit payment not recognised? Why is the exchange rate wrong for my cash withdrawal? What is the charge for cash withdrawal? How do I order a physical card? What is automatic top-up? Why did my transfer fail? What are the limits for disposable cards? Why is my transfer pending? Why is my balance not updated after a cheque or cash deposit? How can I exchange currency via the app? Why was my top-up reverted? How do I use Apple Pay or Google Pay? What is the charge for currency exchange? How do I get a spare card? How do I top up by cash or cheque? How do I change my PIN? What is the current exchange rate? What are the top-up limits? Why is my cash withdrawal not recognised? Was my card payment reverted? Which fiat currencies are supported? Why is my card not accepted? Is ATM support available? How do I request a refund? What should I do if I forgot my passcode? Why is my balance not updated after a bank transfer?