My rate of exchange was wrong.
Why is my cash withdrawal pending? Why is my direct debit payment not recognised? Why is my PIN blocked? What should I do if my card is about to expire? How do I order a physical card? How can I get a disposable virtual card? How can I transfer money into my account? Which cards and currencies are supported? Which fiat currencies are supported? How do I verify my identity? Why is my top-up pending? Why did I receive the wrong amount of cash? Why am I unable to verify my identity? Why was my transaction charged twice? How do I edit my personal details? Why did my transfer fail? What are the top-up limits? How do I top up my account by card? How do I verify the source of my funds? What should I do if my card is swallowed? Why was my top-up reverted? Is my card a Visa or Mastercard? What should I do if I forgot my passcode? What is the charge for topping up by card? Why is my balance not updated after a bank transfer? What is the charge for currency exchange? How do I receive money? Why is the beneficiary not allowed? How do I get a virtual card? Why was my card payment declined?