How do I obtain a second card?
Why is my direct debit payment not recognised? Why was my cash withdrawal declined? What should I do if my card is lost or stolen? Is my card a Visa or Mastercard? Why is my refund not showing up? What should I do if my card is swallowed? Why is the exchange rate wrong for my cash withdrawal? What should I do if my phone is lost or stolen? Why was my top-up reverted? What are the limits for disposable cards? How do I use Apple Pay or Google Pay? How can I exchange currency via the app? Why did my top-up fail? Why was a fee charged for my transfer? Why is my balance not updated after a bank transfer? How do I verify my identity? Why is my PIN blocked? Why was my transfer declined? Is ATM support available? Why is the beneficiary not allowed? What is the age limit for using the service? How do I cancel a transfer? What is the charge for topping up by card? What is the charge for cash withdrawal? What is the charge for topping up by bank transfer? Why is my card not working? What are the top-up limits? What should I do if my card is compromised? How do I order a physical card? How do I verify my top-up?