Why has my card been charged an extra pound?
Why was my card payment declined? Why did my top-up fail? Why is my balance not updated after a bank transfer? How do I top up by cash or cheque? Why is the exchange rate wrong for my card payment? Why am I unable to verify my identity? What is the charge for currency exchange? How do I link my card? What should I do if I forgot my passcode? Why is my refund not showing up? Why was a fee charged for my card payment? Why is my card payment not recognised? How do I get a spare card? What should I do if my card is about to expire? What is the age limit for using the service? What is the charge for topping up by card? What should I do if my card is lost or stolen? What is the estimate for card delivery? Is ATM support available? Why is my PIN blocked? Why did I receive the wrong amount of cash? How can I get a disposable virtual card? Which cards and currencies are supported? Why is my cash withdrawal pending? How do I cancel a transfer? How do I request a refund? Why is my card not working? Why do I need to verify my identity? What is the charge for cash withdrawal? How do I get a virtual card?