I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.
Why is the exchange rate wrong for my card payment? Why was my top-up reverted? Why is my direct debit payment not recognised? How do I verify the source of my funds? Why was my transaction charged twice? How do I terminate my account? What should I do if my card is about to expire? How do I top up my account by card? Which countries are supported? How can I transfer money into my account? How do I verify my top-up? What is the charge for cash withdrawal? Why is my transfer pending? What are the top-up limits? Why is my card not accepted? Why is my PIN blocked? Why was my transfer declined? How do I change my PIN? What is the age limit for using the service? How do I get a spare card? How do I use Apple Pay or Google Pay? When will my card arrive? What should I do if my card is compromised? Which cards and currencies are supported? Why am I unable to verify my identity? Is ATM support available? Why did my top-up fail? How do I edit my personal details? Was my card payment reverted? What should I do if my phone is lost or stolen?