DO you know the reason for the identity check?
How do I top up by cash or cheque? Why is my virtual card not working? How can I get a disposable virtual card? Why was a fee charged for my transfer? How do I edit my personal details? Why is my balance not updated after a cheque or cash deposit? How do I verify my top-up? Why was my transaction charged twice? Why is my card not accepted? Why did my transfer fail? How do I activate my card? What should I do if my phone is lost or stolen? How do I change my PIN? Why is my contactless payment not working? Why did I receive the wrong amount of cash? Why is my card not working? What should I do if my card is about to expire? How do I verify the source of my funds? What should I do if my card is lost or stolen? Which cards and currencies are supported? Why is my cash withdrawal pending? Why was my top-up reverted? How do I receive money? What are the top-up limits? Why is the beneficiary not allowed? How do I get a spare card? How do I cancel a transfer? Why did my top-up fail? What is the charge for currency exchange? How do I verify my identity?