My new card has arrived, what's the activation procedure?
Why is my balance not updated after a bank transfer? How do I get a physical card? What is the charge for topping up by bank transfer? What should I do if my card is compromised? Which cards and currencies are supported? Why is my transfer pending? Why was my cash withdrawal declined? Why is my card not working? What should I do if my card is about to expire? Why was a fee charged for my transfer? Why did my transfer fail? Why is my balance not updated after a cheque or cash deposit? Why was my card payment declined? Why is the exchange rate wrong for my cash withdrawal? How do I verify my identity? How do I use Apple Pay or Google Pay? Why has my transfer not been received by the recipient? How can I transfer money into my account? How do I top up my account by card? How do I verify the source of my funds? Why is my direct debit payment not recognised? Why is my top-up pending? How do I terminate my account? What should I do if I forgot my passcode? How can I exchange currency via the app? Which fiat currencies are supported? What is the charge for currency exchange? How do I receive money? What are the top-up limits? How do I get a spare card?