What is your refund policy for products I have purchased?
Why is my top-up pending? What should I do if my card is about to expire? Why was my transaction charged twice? How do I order a physical card? Why was a fee charged for my card payment? How can I transfer money into my account? Why is my card payment not recognised? Why is my transfer pending? Was my card payment reverted? How do I terminate my account? Why was my card payment declined? What is the current exchange rate? Is ATM support available? Why am I unable to verify my identity? How do I change my PIN? How do I cancel a transfer? How do I verify the source of my funds? How do I top up by cash or cheque? Why is my contactless payment not working? When will my card arrive? How do I get a virtual card? What is the timing for transfers? Which countries are supported? What are the top-up limits? Why is my balance not updated after a bank transfer? What is the age limit for using the service? How do I use Apple Pay or Google Pay? How do I verify my identity? Why is my card not working? How do I receive money?