Problem verifying my account
Why is my balance not updated after a cheque or cash deposit? How do I verify my identity? Why is there an extra charge on my statement? How do I receive money? How do I top up by cash or cheque? How do I get a virtual card? How do I get a spare card? How can I get a disposable virtual card? Why is my card payment not recognised? Why is my cash withdrawal pending? Why was my card payment declined? What is the charge for currency exchange? Which fiat currencies are supported? Why has my transfer not been received by the recipient? Why is the exchange rate wrong for my card payment? When will my card arrive? Is ATM support available? What is the age limit for using the service? Why is my transfer pending? How do I activate my card? What should I do if my card is swallowed? How can I exchange currency via the app? Was my card payment reverted? How do I top up my account by card? What are the limits for disposable cards? What is automatic top-up? What should I do if my card is about to expire? How do I change my PIN? Why is the beneficiary not allowed? How do I use Apple Pay or Google Pay?