Supported countries
Why did my transfer fail? Why did I receive the wrong amount of cash? How do I change my PIN? How can I exchange currency via the app? What is the age limit for using the service? Why was my transaction charged twice? What is the timing for transfers? What is the charge for cash withdrawal? What are the top-up limits? How do I activate my card? What is the charge for topping up by card? How do I order a physical card? What is the charge for currency exchange? How do I request a refund? When will my card arrive? How do I cancel a transfer? Why am I unable to verify my identity? Is my card a Visa or Mastercard? Why is my cash withdrawal not recognised? How do I use Apple Pay or Google Pay? Which cards and currencies are supported? Which fiat currencies are supported? Why was my card payment declined? What is the estimate for card delivery? What should I do if my card is lost or stolen? Why is my card not working? Why was a fee charged for my transfer? Why is my direct debit payment not recognised? Why was my top-up reverted? Why did my top-up fail?