What is the refund process?
What should I do if my card is compromised? Why is my top-up pending? What should I do if I forgot my passcode? Why is my balance not updated after a bank transfer? What should I do if my card is lost or stolen? Why do I need to verify my identity? Why is my virtual card not working? What are the top-up limits? How do I order a physical card? Why is my refund not showing up? Why is my direct debit payment not recognised? Is my card a Visa or Mastercard? Why is the exchange rate wrong for my card payment? Why is the exchange rate wrong for my cash withdrawal? How do I get a virtual card? How do I top up my account by card? Is ATM support available? Why has my transfer not been received by the recipient? How do I verify the source of my funds? Why is the beneficiary not allowed? Why is my card not working? Why did my top-up fail? Why was my cash withdrawal declined? How do I verify my top-up? What is the timing for transfers? Why is my transfer pending? Why is my cash withdrawal pending? Why is my contactless payment not working? Why is my card payment pending? How do I terminate my account?