I can't seem to use my card. Can you help?
What is the charge for cash withdrawal? How do I get a virtual card? How do I order a physical card? How do I get a physical card? Why did my top-up fail? What is the charge for topping up by bank transfer? Why am I unable to verify my identity? What should I do if my card is lost or stolen? Which countries are supported? How do I verify my identity? Why is my card payment not recognised? When will my card arrive? What should I do if I forgot my passcode? Why is my PIN blocked? Why was my cash withdrawal declined? How do I link my card? Is ATM support available? Why is my contactless payment not working? Why is my direct debit payment not recognised? Why was a fee charged for my transfer? How do I top up my account by card? Why was my transfer declined? How do I use Apple Pay or Google Pay? How can I get a disposable virtual card? What should I do if my card is swallowed? Which cards and currencies are supported? Why is the exchange rate wrong for my cash withdrawal? What is the age limit for using the service? What should I do if my card is about to expire? What is the charge for currency exchange?