I was checking my statement and my top-up has been reverted
How do I receive money? Why did my top-up fail? Was my card payment reverted? What is the timing for transfers? What should I do if my card is about to expire? Is my card a Visa or Mastercard? Why is my refund not showing up? What is the charge for topping up by bank transfer? How do I activate my card? What is the estimate for card delivery? What are the top-up limits? How do I cancel a transfer? How do I top up by cash or cheque? Why was my card payment declined? Why was my cash withdrawal declined? How do I order a physical card? How do I verify the source of my funds? Which cards and currencies are supported? What is the age limit for using the service? Why is my contactless payment not working? What are the limits for disposable cards? What is the current exchange rate? How do I change my PIN? How do I edit my personal details? What should I do if my card is lost or stolen? How do I verify my identity? When will my card arrive? Which fiat currencies are supported? Why was my transaction charged twice? Why is my balance not updated after a cheque or cash deposit?