The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?
Why was a fee charged for my card payment? Why is my card not accepted? Why is my transfer pending? How do I verify the source of my funds? How do I verify my top-up? Which fiat currencies are supported? What should I do if my card is about to expire? How can I exchange currency via the app? Why is my cash withdrawal pending? Why was my cash withdrawal declined? How do I link my card? What is the charge for cash withdrawal? Why do I need to verify my identity? What is the charge for topping up by bank transfer? How can I get a disposable virtual card? What are the limits for disposable cards? How do I get a physical card? When will my card arrive? Why is my card not working? How do I use Apple Pay or Google Pay? What should I do if my card is compromised? What is the age limit for using the service? Is ATM support available? Why is my contactless payment not working? How do I activate my card? Why is the exchange rate wrong for my cash withdrawal? Why is there an extra charge on my statement? How do I verify my identity? Which cards and currencies are supported? Was my card payment reverted?