Help! I need to cancel a transaction.
Why was my transfer declined? What is the current exchange rate? Why is my top-up pending? What is the timing for transfers? Why has my transfer not been received by the recipient? Which countries are supported? What should I do if my card is compromised? Why did my top-up fail? What should I do if my phone is lost or stolen? How do I verify my identity? Why was my top-up reverted? How can I exchange currency via the app? How do I use Apple Pay or Google Pay? How do I get a virtual card? Why did my transfer fail? What is the charge for cash withdrawal? How do I verify the source of my funds? How can I transfer money into my account? Why was my cash withdrawal declined? Why is my card not accepted? Why was a fee charged for my card payment? How do I terminate my account? Why is my direct debit payment not recognised? What should I do if my card is swallowed? Why is my transfer pending? Which cards and currencies are supported? Which fiat currencies are supported? What is the charge for topping up by card? How do I request a refund? What is the age limit for using the service?