Why did my top-up not get approved this time?
How do I request a refund? How do I verify the source of my funds? What should I do if my card is compromised? Why was my card payment declined? Why has my transfer not been received by the recipient? Was my card payment reverted? Why do I need to verify my identity? Why is my card not accepted? Why is my balance not updated after a bank transfer? Why is my cash withdrawal not recognised? Why is the beneficiary not allowed? How can I get a disposable virtual card? Why is my cash withdrawal pending? How do I edit my personal details? Why am I unable to verify my identity? Is my card a Visa or Mastercard? Why is my card payment pending? How do I activate my card? How do I get a physical card? Why is my PIN blocked? How do I receive money? How do I use Apple Pay or Google Pay? How do I terminate my account? Why did my top-up fail? Why was my transaction charged twice? Why is the exchange rate wrong for my cash withdrawal? Why did I receive the wrong amount of cash? Why was a fee charged for my card payment? How do I top up my account by card? What should I do if my phone is lost or stolen?