How recent do my documents need to be for verification?
How do I change my PIN? What is the charge for currency exchange? Why was my cash withdrawal declined? Why was my transfer declined? Why is my cash withdrawal not recognised? What is the current exchange rate? How can I get a disposable virtual card? Why is my balance not updated after a bank transfer? What is the estimate for card delivery? Why do I need to verify my identity? What is the age limit for using the service? What should I do if my card is compromised? Why is my card payment not recognised? Which cards and currencies are supported? How do I top up my account by card? Why is my contactless payment not working? Why is my PIN blocked? What is the charge for topping up by card? How do I terminate my account? Why is there an extra charge on my statement? What should I do if my card is lost or stolen? What should I do if my phone is lost or stolen? Why is my transfer pending? Why is my direct debit payment not recognised? How can I exchange currency via the app? Why is my card not accepted? Why is my balance not updated after a cheque or cash deposit? How do I edit my personal details? Why did I receive the wrong amount of cash? Which fiat currencies are supported?