What do I do if my phone was stolen?
Why is the beneficiary not allowed? When will my card arrive? Why is my cash withdrawal not recognised? Why is my balance not updated after a bank transfer? How do I verify my top-up? Why has my transfer not been received by the recipient? What are the top-up limits? How do I edit my personal details? Why is the exchange rate wrong for my cash withdrawal? What should I do if my card is lost or stolen? Why is my direct debit payment not recognised? How do I change my PIN? How do I use Apple Pay or Google Pay? Why did my top-up fail? How do I terminate my account? Why is my card not accepted? Why is my top-up pending? How do I request a refund? How do I top up my account by card? Why did I receive the wrong amount of cash? How do I verify the source of my funds? Why is there an extra charge on my statement? Why is my balance not updated after a cheque or cash deposit? Why was my transaction charged twice? Why was my cash withdrawal declined? What is the charge for topping up by card? What should I do if my card is compromised? Which countries are supported? What should I do if I forgot my passcode? Why is my card payment pending?