Can you explain why my payment was charged a fee?
How do I verify my identity? How do I use Apple Pay or Google Pay? What is the charge for cash withdrawal? Is ATM support available? Why is my card not accepted? What should I do if my card is about to expire? What is automatic top-up? How can I exchange currency via the app? Why is there an extra charge on my statement? How do I link my card? What should I do if my phone is lost or stolen? Why did my transfer fail? What are the limits for disposable cards? When will my card arrive? Why did my top-up fail? Was my card payment reverted? What is the charge for topping up by card? Why is my balance not updated after a cheque or cash deposit? What is the charge for topping up by bank transfer? Is my card a Visa or Mastercard? How do I cancel a transfer? Why is my direct debit payment not recognised? How do I top up my account by card? How do I activate my card? How do I get a virtual card? Why do I need to verify my identity? How do I get a physical card? Why is my contactless payment not working? What should I do if I forgot my passcode? What is the timing for transfers?