What do I have to do to prove my identity?
How do I get a virtual card? How do I receive money? What is the charge for topping up by bank transfer? Why was my card payment declined? What should I do if my phone is lost or stolen? Why is my balance not updated after a cheque or cash deposit? Why has my transfer not been received by the recipient? Why is my transfer pending? Was my card payment reverted? Why was a fee charged for my card payment? How do I request a refund? Which countries are supported? How do I get a spare card? How do I edit my personal details? Why is the exchange rate wrong for my card payment? How do I get a physical card? Why is my contactless payment not working? Why is there an extra charge on my statement? Why did my transfer fail? What should I do if my card is compromised? Why was a fee charged for my transfer? Why was my cash withdrawal declined? When will my card arrive? Why is my card payment not recognised? What are the limits for disposable cards? Why is my card not working? How can I exchange currency via the app? Why is the exchange rate wrong for my cash withdrawal? How do I top up by cash or cheque? How do I change my PIN?