I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.
What is the charge for topping up by card? What should I do if I forgot my passcode? Why is my card not accepted? Why is my balance not updated after a bank transfer? How do I get a spare card? Why is my direct debit payment not recognised? How can I transfer money into my account? Why is my PIN blocked? How do I receive money? How do I edit my personal details? What are the limits for disposable cards? When will my card arrive? Is ATM support available? Why is the exchange rate wrong for my cash withdrawal? Is my card a Visa or Mastercard? What are the top-up limits? How do I cancel a transfer? How do I get a virtual card? How do I use Apple Pay or Google Pay? How do I link my card? Why is my cash withdrawal not recognised? What is the charge for currency exchange? Why was my top-up reverted? Why am I unable to verify my identity? Why do I need to verify my identity? How do I verify my identity? Why is my refund not showing up? Why is my virtual card not working? Why was my transfer declined? Why is my balance not updated after a cheque or cash deposit?