I didn't set up a direct debit payment on my account.
Why is there an extra charge on my statement? How do I request a refund? Why is my contactless payment not working? What should I do if my card is swallowed? What is the timing for transfers? When will my card arrive? How do I cancel a transfer? Why do I need to verify my identity? Why is my refund not showing up? Why has my transfer not been received by the recipient? Why is the exchange rate wrong for my card payment? How do I use Apple Pay or Google Pay? What is the current exchange rate? Which countries are supported? Why is my card payment pending? Is my card a Visa or Mastercard? Why is my transfer pending? Why is my top-up pending? Why is the beneficiary not allowed? Which cards and currencies are supported? Why is my card not accepted? How can I get a disposable virtual card? Why did my top-up fail? What should I do if I forgot my passcode? What should I do if my card is compromised? Why is my card not working? What should I do if my card is about to expire? Why is my balance not updated after a cheque or cash deposit? How do I edit my personal details? What should I do if my phone is lost or stolen?