I transferred money, why was charged for an extra fee?
Which cards and currencies are supported? What should I do if my card is about to expire? How do I request a refund? How do I link my card? Why was my cash withdrawal declined? Why is my cash withdrawal pending? Why was my transfer declined? How do I activate my card? Why is my card payment pending? What should I do if I forgot my passcode? Which fiat currencies are supported? Why is my PIN blocked? Why did I receive the wrong amount of cash? Why is my transfer pending? Why is my card not accepted? Why did my transfer fail? Is ATM support available? What should I do if my phone is lost or stolen? What is the charge for topping up by bank transfer? What should I do if my card is lost or stolen? Why is my cash withdrawal not recognised? How do I top up my account by card? Why is my virtual card not working? Why is my balance not updated after a cheque or cash deposit? Why is the beneficiary not allowed? How do I cancel a transfer? What is the age limit for using the service? What is the current exchange rate? Why was my top-up reverted? Why is my refund not showing up?