The app does not believe that I am myself
When will my card arrive? Why was a fee charged for my card payment? Why was my transfer declined? Why is the beneficiary not allowed? Is my card a Visa or Mastercard? How do I receive money? Why is my balance not updated after a cheque or cash deposit? What is the charge for topping up by bank transfer? Why is my refund not showing up? How do I order a physical card? Why is the exchange rate wrong for my cash withdrawal? What should I do if my card is swallowed? What should I do if I forgot my passcode? How do I top up by cash or cheque? How do I edit my personal details? Why is my cash withdrawal pending? What should I do if my card is lost or stolen? Why is my contactless payment not working? Why is my card not accepted? What should I do if my card is about to expire? Why did my top-up fail? What is the charge for topping up by card? How can I exchange currency via the app? What is the timing for transfers? Why was my cash withdrawal declined? How do I get a spare card? Why did my transfer fail? What is the estimate for card delivery? How do I activate my card? What are the limits for disposable cards?