I've been waiting for a refund where is it?
How do I receive money? How do I top up by cash or cheque? Which countries are supported? Is ATM support available? How do I get a spare card? Why am I unable to verify my identity? How can I get a disposable virtual card? Why do I need to verify my identity? How do I top up my account by card? How do I verify the source of my funds? Why is the exchange rate wrong for my cash withdrawal? What are the top-up limits? Why is there an extra charge on my statement? Why has my transfer not been received by the recipient? Why was my transaction charged twice? When will my card arrive? Why is my cash withdrawal pending? Is my card a Visa or Mastercard? What should I do if my card is swallowed? How do I change my PIN? What is the charge for cash withdrawal? Why was my cash withdrawal declined? How do I edit my personal details? What should I do if my card is about to expire? How do I get a virtual card? Why was a fee charged for my transfer? Why was my card payment declined? What should I do if my phone is lost or stolen? Why is my direct debit payment not recognised? Which fiat currencies are supported?