My phone is missing or stolen.
What are the top-up limits? How do I use Apple Pay or Google Pay? Why is my balance not updated after a cheque or cash deposit? How do I order a physical card? Why is the exchange rate wrong for my cash withdrawal? What is the age limit for using the service? How do I link my card? How do I get a spare card? Why is my PIN blocked? Why is my refund not showing up? Why is my balance not updated after a bank transfer? What is the current exchange rate? Why was my cash withdrawal declined? How do I verify my top-up? What are the limits for disposable cards? Why was a fee charged for my card payment? How do I top up by cash or cheque? What is the charge for currency exchange? What should I do if my card is swallowed? How do I cancel a transfer? Why did my transfer fail? When will my card arrive? What is the charge for topping up by card? What is the charge for topping up by bank transfer? Why was my card payment declined? Why did my top-up fail? How do I terminate my account? Why is my contactless payment not working? Why is my direct debit payment not recognised? Why is my card payment pending?