Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?
Why is there an extra charge on my statement? Why did my top-up fail? Why did my transfer fail? What should I do if my phone is lost or stolen? What are the top-up limits? Why is my virtual card not working? What is the charge for topping up by card? Why is my balance not updated after a bank transfer? What is automatic top-up? How do I terminate my account? Why is my card not accepted? Was my card payment reverted? Why am I unable to verify my identity? Why was a fee charged for my card payment? Why was my transfer declined? Why is my balance not updated after a cheque or cash deposit? Why has my transfer not been received by the recipient? What is the timing for transfers? How can I exchange currency via the app? How do I receive money? Why is my direct debit payment not recognised? How do I request a refund? What is the charge for topping up by bank transfer? How do I activate my card? Why is my top-up pending? How do I get a spare card? Why was my cash withdrawal declined? How do I top up my account by card? What are the limits for disposable cards? Is ATM support available?