For what reason must I authenticate the top up?
Why was my card payment declined? Why is my virtual card not working? What should I do if my phone is lost or stolen? What is the charge for currency exchange? How can I transfer money into my account? Why is the exchange rate wrong for my cash withdrawal? What is the current exchange rate? Why did my transfer fail? What is the charge for topping up by card? Why is my direct debit payment not recognised? Why is my top-up pending? When will my card arrive? Why is the beneficiary not allowed? Why is the exchange rate wrong for my card payment? How do I get a virtual card? Is my card a Visa or Mastercard? What should I do if my card is compromised? How can I get a disposable virtual card? What is automatic top-up? How can I exchange currency via the app? How do I order a physical card? How do I top up by cash or cheque? What is the timing for transfers? Why is my transfer pending? Why is my balance not updated after a bank transfer? Why is my balance not updated after a cheque or cash deposit? Why has my transfer not been received by the recipient? What is the estimate for card delivery? What should I do if my card is about to expire? What are the top-up limits?