What do I need to do to exchange my money?
Why was my transaction charged twice? What is automatic top-up? Why is my balance not updated after a bank transfer? How do I order a physical card? Which countries are supported? When will my card arrive? Why is my top-up pending? What is the age limit for using the service? What should I do if my card is compromised? Which cards and currencies are supported? What is the estimate for card delivery? Why is my virtual card not working? How do I use Apple Pay or Google Pay? How do I get a spare card? How do I cancel a transfer? Was my card payment reverted? Which fiat currencies are supported? Why did my top-up fail? Why is my card payment not recognised? How do I top up by cash or cheque? What is the charge for currency exchange? Why is the exchange rate wrong for my card payment? Why is the beneficiary not allowed? Why is my contactless payment not working? Why am I unable to verify my identity? Is ATM support available? How can I transfer money into my account? How do I change my PIN? Why is my direct debit payment not recognised? How do I terminate my account?