How do you determine the exchange rate?
Why did my transfer fail? What should I do if my card is compromised? What should I do if my card is lost or stolen? Why was my card payment declined? How do I verify my identity? How do I terminate my account? How do I change my PIN? How do I get a physical card? Why was a fee charged for my card payment? What is the timing for transfers? Why is my balance not updated after a cheque or cash deposit? What is the charge for topping up by bank transfer? How do I top up my account by card? Why is there an extra charge on my statement? What is the charge for currency exchange? Was my card payment reverted? How can I get a disposable virtual card? Why am I unable to verify my identity? How do I verify my top-up? How do I link my card? How do I use Apple Pay or Google Pay? Why is my refund not showing up? Why is my top-up pending? How can I transfer money into my account? Why is my card payment not recognised? Why is my balance not updated after a bank transfer? Why is the exchange rate wrong for my cash withdrawal? How do I order a physical card? Why do I need to verify my identity? How do I verify the source of my funds?