Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.
What should I do if my card is about to expire? What should I do if my phone is lost or stolen? What is the charge for topping up by card? When will my card arrive? Why is my cash withdrawal pending? What is the age limit for using the service? Why is my balance not updated after a cheque or cash deposit? What should I do if my card is swallowed? Why was a fee charged for my card payment? Why am I unable to verify my identity? Why is my transfer pending? How can I exchange currency via the app? How do I get a virtual card? How can I get a disposable virtual card? Why was my top-up reverted? How do I edit my personal details? How do I order a physical card? Why has my transfer not been received by the recipient? How do I verify my top-up? How do I request a refund? Is ATM support available? Why did I receive the wrong amount of cash? Why is my top-up pending? What is the charge for topping up by bank transfer? What is the charge for currency exchange? What is the estimate for card delivery? How do I top up my account by card? Why do I need to verify my identity? How do I verify my identity? Why is my card not working?