There seems to be an additional charge of £1 on my statement, what is the reason for this?
What should I do if my phone is lost or stolen? Why is my card payment pending? How do I verify my top-up? How do I change my PIN? Which countries are supported? Why was my card payment declined? Why is my top-up pending? Why is my cash withdrawal not recognised? Why is my card not accepted? How do I get a virtual card? Why was a fee charged for my card payment? Why did I receive the wrong amount of cash? Why is my PIN blocked? Why is my contactless payment not working? Why is my cash withdrawal pending? What is the charge for topping up by card? How do I verify my identity? Why do I need to verify my identity? Why is the beneficiary not allowed? How do I top up my account by card? How do I cancel a transfer? Why is the exchange rate wrong for my cash withdrawal? Why was my transaction charged twice? How do I terminate my account? How do I activate my card? How can I get a disposable virtual card? Which cards and currencies are supported? Why was my top-up reverted? Why did my top-up fail? How do I request a refund?