I see a direct debit charge that I did not approve
Why was my top-up reverted? Why was a fee charged for my transfer? How do I verify my identity? What is the charge for topping up by bank transfer? Why is there an extra charge on my statement? How do I verify the source of my funds? How do I receive money? Why do I need to verify my identity? Why was my cash withdrawal declined? What should I do if my card is compromised? Is my card a Visa or Mastercard? Why is my contactless payment not working? How do I terminate my account? What should I do if my card is about to expire? How can I get a disposable virtual card? What is the charge for cash withdrawal? How do I top up my account by card? Why is my balance not updated after a cheque or cash deposit? Why is the exchange rate wrong for my card payment? Why is the beneficiary not allowed? Why is my top-up pending? What should I do if my card is swallowed? What should I do if I forgot my passcode? What are the limits for disposable cards? What is the charge for currency exchange? What is the estimate for card delivery? Which countries are supported? Why is my cash withdrawal not recognised? Which cards and currencies are supported? What are the top-up limits?