What's wrong with my ID? I can't verify it.
Why is the exchange rate wrong for my cash withdrawal? What are the top-up limits? Why is the exchange rate wrong for my card payment? How do I get a spare card? How do I use Apple Pay or Google Pay? What is the estimate for card delivery? Why is my card not accepted? Why is my top-up pending? Why is my contactless payment not working? Which countries are supported? Why was my transaction charged twice? Why was my cash withdrawal declined? What should I do if I forgot my passcode? How do I order a physical card? What should I do if my card is compromised? How do I terminate my account? How do I verify the source of my funds? What is the timing for transfers? Why did my top-up fail? Why is my virtual card not working? What is the age limit for using the service? Why was a fee charged for my card payment? Was my card payment reverted? Why is my balance not updated after a cheque or cash deposit? Why is my direct debit payment not recognised? What are the limits for disposable cards? How can I get a disposable virtual card? Why is my transfer pending? Why is my balance not updated after a bank transfer? Why is there an extra charge on my statement?