I can't see my refund on my account
How do I terminate my account? What is automatic top-up? Why was a fee charged for my card payment? Why is my balance not updated after a bank transfer? How do I top up my account by card? When will my card arrive? How do I top up by cash or cheque? Which fiat currencies are supported? Is my card a Visa or Mastercard? Why is my card not accepted? What should I do if my card is about to expire? How do I order a physical card? Why is the exchange rate wrong for my cash withdrawal? How can I exchange currency via the app? Why was a fee charged for my transfer? What is the charge for topping up by card? Why is my virtual card not working? Was my card payment reverted? Is ATM support available? What are the top-up limits? Why is my direct debit payment not recognised? How do I activate my card? Which cards and currencies are supported? How can I transfer money into my account? Why did my top-up fail? What should I do if I forgot my passcode? How do I verify my identity? What is the charge for cash withdrawal? Why is there an extra charge on my statement? Why was my cash withdrawal declined?