The refund on my account hasn't shown up
What should I do if my card is lost or stolen? Which cards and currencies are supported? Why did my top-up fail? How do I receive money? How can I get a disposable virtual card? Why is my card payment pending? How do I order a physical card? What should I do if my phone is lost or stolen? Why is my card payment not recognised? What should I do if my card is swallowed? Why was a fee charged for my card payment? How do I activate my card? What is the current exchange rate? Why has my transfer not been received by the recipient? What is the estimate for card delivery? Which fiat currencies are supported? How do I verify my top-up? How do I get a virtual card? Why was my card payment declined? How do I top up my account by card? Why is my PIN blocked? How do I get a physical card? How can I transfer money into my account? How do I top up by cash or cheque? How do I cancel a transfer? What is the charge for cash withdrawal? How do I change my PIN? Which countries are supported? How do I verify my identity? When will my card arrive?