I see a transfer fee, but to my understand, that should have been free, what happened?
What should I do if I forgot my passcode? Why is my cash withdrawal not recognised? Was my card payment reverted? When will my card arrive? How do I verify my identity? What is the estimate for card delivery? Why was my top-up reverted? Why do I need to verify my identity? What is the age limit for using the service? Which fiat currencies are supported? What should I do if my phone is lost or stolen? How do I change my PIN? Why did my transfer fail? How do I top up by cash or cheque? Why was my cash withdrawal declined? How do I cancel a transfer? What should I do if my card is compromised? Why is my cash withdrawal pending? What should I do if my card is about to expire? How do I request a refund? How do I receive money? How do I terminate my account? What should I do if my card is swallowed? Why is the beneficiary not allowed? Which countries are supported? How do I get a spare card? Why is my direct debit payment not recognised? How do I top up my account by card? Why is my card not working? Why is my transfer pending?