I was attempting to top up with my card but the money has vanished!
How do I top up by cash or cheque? Why is my card not working? What is the charge for topping up by bank transfer? How do I cancel a transfer? What is the age limit for using the service? How do I link my card? Why is my card payment pending? Why is my balance not updated after a bank transfer? Was my card payment reverted? How do I receive money? What should I do if I forgot my passcode? How do I terminate my account? Why is my direct debit payment not recognised? How do I get a virtual card? Why was my top-up reverted? How do I activate my card? Why is my card not accepted? What should I do if my card is about to expire? Why is my top-up pending? How do I edit my personal details? How do I verify my identity? Why is my cash withdrawal not recognised? Why is the exchange rate wrong for my cash withdrawal? Which countries are supported? Why has my transfer not been received by the recipient? Why is my PIN blocked? What is the charge for currency exchange? Why was a fee charged for my card payment? Is my card a Visa or Mastercard? Why am I unable to verify my identity?