My top-up was cancelled, could my bank be the problem?
Why was my transaction charged twice? Which countries are supported? Why was my card payment declined? Which cards and currencies are supported? Why is my balance not updated after a bank transfer? Is my card a Visa or Mastercard? What should I do if my card is about to expire? How can I transfer money into my account? What should I do if my phone is lost or stolen? What is the age limit for using the service? What is the charge for topping up by card? Why is my cash withdrawal not recognised? What should I do if my card is lost or stolen? Why do I need to verify my identity? Why is my top-up pending? How do I get a spare card? Why is my card payment not recognised? How do I top up my account by card? Why is my direct debit payment not recognised? What is the estimate for card delivery? How do I change my PIN? How do I request a refund? Was my card payment reverted? Why is the exchange rate wrong for my cash withdrawal? Why was my cash withdrawal declined? What is the charge for topping up by bank transfer? Why was a fee charged for my transfer? Why is the beneficiary not allowed? Why is my card payment pending? Why has my transfer not been received by the recipient?