I do not recognize the card payment.
How do I top up by cash or cheque? Why was my transaction charged twice? What are the top-up limits? How do I edit my personal details? Why is my card payment pending? Which countries are supported? Why is there an extra charge on my statement? Why was a fee charged for my transfer? How can I exchange currency via the app? Why is my cash withdrawal not recognised? Why was my top-up reverted? Why was my transfer declined? Which cards and currencies are supported? How do I verify the source of my funds? Why did I receive the wrong amount of cash? How can I get a disposable virtual card? Why am I unable to verify my identity? What is the current exchange rate? Why is the exchange rate wrong for my cash withdrawal? Why is my balance not updated after a bank transfer? How do I use Apple Pay or Google Pay? How can I transfer money into my account? What should I do if my card is swallowed? Why is my contactless payment not working? How do I get a spare card? How do I receive money? How do I link my card? How do I get a physical card? How do I terminate my account? What should I do if my card is lost or stolen?