How do you determine exchange rates?
How do I order a physical card? Why do I need to verify my identity? Why am I unable to verify my identity? How do I cancel a transfer? Why is my virtual card not working? What is automatic top-up? What are the top-up limits? How do I verify my identity? Why was my cash withdrawal declined? Why was a fee charged for my card payment? What is the charge for topping up by card? When will my card arrive? How do I receive money? What is the charge for cash withdrawal? What should I do if my card is lost or stolen? How do I verify the source of my funds? Why did my transfer fail? What should I do if I forgot my passcode? How do I edit my personal details? Why is my cash withdrawal pending? How do I request a refund? Which countries are supported? What is the age limit for using the service? Why did I receive the wrong amount of cash? Why is the exchange rate wrong for my card payment? How do I top up my account by card? How do I top up by cash or cheque? What should I do if my card is compromised? Why is my direct debit payment not recognised? How do I use Apple Pay or Google Pay?