I already have an account. Why can't I use it unless my identity is verified?
Why is the exchange rate wrong for my cash withdrawal? What is the age limit for using the service? What is the timing for transfers? Why is my balance not updated after a bank transfer? How do I receive money? Why is my card not working? Why is my contactless payment not working? Why is the beneficiary not allowed? Why did my transfer fail? Why is my PIN blocked? Was my card payment reverted? Why did I receive the wrong amount of cash? How can I get a disposable virtual card? Why is my virtual card not working? What is the estimate for card delivery? Why was my top-up reverted? What should I do if my card is about to expire? What should I do if my card is swallowed? Why is my cash withdrawal not recognised? Why is the exchange rate wrong for my card payment? Is my card a Visa or Mastercard? What are the limits for disposable cards? How do I top up by cash or cheque? What should I do if my card is lost or stolen? What should I do if my phone is lost or stolen? Why is my card not accepted? Why was a fee charged for my card payment? How do I change my PIN? How do I edit my personal details? Why is my card payment not recognised?