I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?
Why is my transfer pending? How do I receive money? Why is my contactless payment not working? Why is the exchange rate wrong for my card payment? Was my card payment reverted? What is the charge for topping up by card? Is ATM support available? How do I get a spare card? How do I link my card? What is the charge for currency exchange? Why is my card not working? Why was a fee charged for my card payment? Why is my card payment not recognised? Why is my balance not updated after a bank transfer? How do I order a physical card? Why is the beneficiary not allowed? How can I transfer money into my account? When will my card arrive? How do I request a refund? What is the current exchange rate? How do I edit my personal details? What is the charge for topping up by bank transfer? Why is my card not accepted? How can I get a disposable virtual card? Why is my refund not showing up? Why is my top-up pending? What should I do if my card is lost or stolen? Why is my direct debit payment not recognised? Why do I need to verify my identity? Why did I receive the wrong amount of cash?