I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?
Why is the exchange rate wrong for my cash withdrawal? Why is my direct debit payment not recognised? How can I transfer money into my account? Which fiat currencies are supported? What is the charge for topping up by card? How do I verify my identity? How can I get a disposable virtual card? How do I get a physical card? Why did my top-up fail? What is the estimate for card delivery? Why is my card payment pending? Why is my card not working? What should I do if my phone is lost or stolen? Why is my PIN blocked? How do I change my PIN? How do I activate my card? Why is my virtual card not working? Why was my card payment declined? What is the charge for cash withdrawal? When will my card arrive? Why am I unable to verify my identity? What should I do if my card is about to expire? Why was my cash withdrawal declined? What should I do if I forgot my passcode? How do I request a refund? Why is the beneficiary not allowed? How do I get a spare card? How do I edit my personal details? How do I verify the source of my funds? Why was a fee charged for my transfer?