My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?
Why is my contactless payment not working? Why was my cash withdrawal declined? How do I top up by cash or cheque? Which cards and currencies are supported? How can I get a disposable virtual card? What is automatic top-up? Why did I receive the wrong amount of cash? What are the top-up limits? Why is my card not working? Why is there an extra charge on my statement? Why is the exchange rate wrong for my cash withdrawal? How do I change my PIN? Which fiat currencies are supported? Why is my card payment not recognised? Why is my direct debit payment not recognised? Why was my top-up reverted? Why has my transfer not been received by the recipient? What should I do if my card is lost or stolen? How do I terminate my account? Why is my cash withdrawal pending? What is the age limit for using the service? Why was my transaction charged twice? Why is my balance not updated after a cheque or cash deposit? Why is my balance not updated after a bank transfer? How do I use Apple Pay or Google Pay? How do I request a refund? How do I get a virtual card? Why is my refund not showing up? What should I do if my card is compromised? What is the charge for topping up by bank transfer?