My phone has been lost or stolen
Which cards and currencies are supported? How can I exchange currency via the app? What should I do if my card is swallowed? How do I get a spare card? What should I do if my card is about to expire? Why is the exchange rate wrong for my cash withdrawal? What is the charge for topping up by card? Is ATM support available? How do I verify my identity? Why is my direct debit payment not recognised? How do I top up my account by card? Why is my refund not showing up? Why is my card not working? Why is my card payment pending? Why am I unable to verify my identity? What is automatic top-up? What are the top-up limits? What is the charge for currency exchange? How do I terminate my account? Why was a fee charged for my card payment? How do I activate my card? Why is my top-up pending? How do I get a virtual card? Why is the beneficiary not allowed? Why do I need to verify my identity? Why is my balance not updated after a cheque or cash deposit? When will my card arrive? Why was a fee charged for my transfer? Why was my transaction charged twice? Why is my cash withdrawal pending?