I'm not sure how to complete the identity checks process.
Was my card payment reverted? Why was a fee charged for my transfer? What is the estimate for card delivery? Why is my balance not updated after a cheque or cash deposit? Why do I need to verify my identity? How do I get a spare card? Why is my card not accepted? How do I verify my top-up? How do I cancel a transfer? Why is the exchange rate wrong for my cash withdrawal? Why is my direct debit payment not recognised? What is the charge for topping up by card? What should I do if my phone is lost or stolen? What should I do if my card is lost or stolen? Why did I receive the wrong amount of cash? Which cards and currencies are supported? Why did my top-up fail? How do I edit my personal details? Why is my virtual card not working? How do I verify the source of my funds? Why is my top-up pending? What are the top-up limits? When will my card arrive? What are the limits for disposable cards? Is my card a Visa or Mastercard? How do I get a physical card? Why is my PIN blocked? How do I top up by cash or cheque? Which countries are supported? What is the current exchange rate?