An extra fee of €1 was in my statement
How do I activate my card? How can I exchange currency via the app? What is the charge for cash withdrawal? What should I do if my card is compromised? Why am I unable to verify my identity? Why is my PIN blocked? Why is my card not working? How do I get a spare card? How can I transfer money into my account? Is my card a Visa or Mastercard? What is the charge for currency exchange? Is ATM support available? Why is my card payment pending? How do I get a physical card? Why is the exchange rate wrong for my card payment? How do I request a refund? How do I top up by cash or cheque? What should I do if I forgot my passcode? Why was my transfer declined? Why was my card payment declined? Why is my top-up pending? How do I use Apple Pay or Google Pay? Why was my cash withdrawal declined? What are the top-up limits? What should I do if my card is about to expire? What is the charge for topping up by bank transfer? How do I order a physical card? What is the age limit for using the service? Why is my virtual card not working? Which countries are supported?