My top-up hasn't gone through
Why was my cash withdrawal declined? How do I link my card? How do I top up by cash or cheque? What should I do if my card is swallowed? What should I do if my card is compromised? Why was a fee charged for my card payment? Why do I need to verify my identity? Was my card payment reverted? Why is my refund not showing up? What should I do if I forgot my passcode? What is the age limit for using the service? Why was a fee charged for my transfer? Why is my PIN blocked? What is automatic top-up? Why is my contactless payment not working? Why is my cash withdrawal not recognised? How do I order a physical card? How do I verify my top-up? What should I do if my phone is lost or stolen? Which fiat currencies are supported? Why am I unable to verify my identity? Is ATM support available? What is the charge for topping up by bank transfer? Why is my virtual card not working? How can I exchange currency via the app? Why is my balance not updated after a cheque or cash deposit? What should I do if my card is about to expire? What are the limits for disposable cards? How can I get a disposable virtual card? How do I terminate my account?