I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
How do I verify my top-up? Is my card a Visa or Mastercard? Why was my cash withdrawal declined? What should I do if my card is compromised? Why is there an extra charge on my statement? Why am I unable to verify my identity? Why was a fee charged for my transfer? What should I do if I forgot my passcode? What is the charge for cash withdrawal? How do I edit my personal details? How do I receive money? Is ATM support available? What is the current exchange rate? How do I change my PIN? Why is my virtual card not working? Was my card payment reverted? What should I do if my card is about to expire? Why is my balance not updated after a cheque or cash deposit? Why is my card not accepted? Which countries are supported? Why is my refund not showing up? How do I verify my identity? Why has my transfer not been received by the recipient? What are the top-up limits? How do I terminate my account? Why did my top-up fail? How do I cancel a transfer? Why is my cash withdrawal pending? What is the charge for currency exchange? What should I do if my phone is lost or stolen?