My transfer has been declined.
Why did my top-up fail? Why did I receive the wrong amount of cash? How do I request a refund? What is the charge for topping up by card? Why did my transfer fail? Why is my transfer pending? How do I terminate my account? How do I top up by cash or cheque? How do I order a physical card? Why is the exchange rate wrong for my card payment? Why is my card payment pending? What should I do if my card is about to expire? Why do I need to verify my identity? What is the charge for topping up by bank transfer? Why is my contactless payment not working? How do I get a physical card? Why is the beneficiary not allowed? What should I do if my phone is lost or stolen? Why has my transfer not been received by the recipient? What are the limits for disposable cards? Why was my top-up reverted? What is the estimate for card delivery? Why is my card payment not recognised? Why was my transaction charged twice? Why is my top-up pending? Why is my cash withdrawal pending? Which countries are supported? Why is my direct debit payment not recognised? Why was a fee charged for my transfer? How do I edit my personal details?