I want to get a refund.
How do I receive money? Why is the exchange rate wrong for my card payment? What should I do if my card is lost or stolen? Why did my top-up fail? Why is my direct debit payment not recognised? Why was my transfer declined? How do I cancel a transfer? Why was a fee charged for my card payment? When will my card arrive? Why is my card not accepted? Why is my cash withdrawal not recognised? What are the limits for disposable cards? Why is my virtual card not working? What is the charge for currency exchange? Why is the beneficiary not allowed? What should I do if my card is swallowed? Is ATM support available? How do I order a physical card? Why was a fee charged for my transfer? What are the top-up limits? Why was my top-up reverted? What is automatic top-up? How do I get a physical card? Is my card a Visa or Mastercard? Why is my contactless payment not working? Why is my top-up pending? How do I change my PIN? What is the age limit for using the service? Why did I receive the wrong amount of cash? What should I do if my card is compromised?