My transfer hasn't arrived
What is the charge for cash withdrawal? Why is my balance not updated after a cheque or cash deposit? How do I receive money? Why is my transfer pending? Why was my cash withdrawal declined? What should I do if my card is swallowed? What are the top-up limits? How do I get a virtual card? Why am I unable to verify my identity? How can I exchange currency via the app? Why did my transfer fail? How do I activate my card? How do I link my card? Why is my top-up pending? What is the timing for transfers? Why is my direct debit payment not recognised? What should I do if my card is compromised? What is the age limit for using the service? How do I cancel a transfer? Why did my top-up fail? How do I order a physical card? Why is the exchange rate wrong for my cash withdrawal? Why is there an extra charge on my statement? Why is my contactless payment not working? How can I get a disposable virtual card? What should I do if my card is about to expire? How do I request a refund? What is automatic top-up? Why was my transfer declined? How do I get a physical card?