Why is my identification required?
Why is my cash withdrawal not recognised? How can I exchange currency via the app? Why was my transfer declined? Why was my top-up reverted? What should I do if my phone is lost or stolen? What are the top-up limits? What should I do if my card is lost or stolen? How do I top up my account by card? Is my card a Visa or Mastercard? How do I activate my card? Why is my balance not updated after a cheque or cash deposit? How do I get a virtual card? What is the charge for cash withdrawal? How do I edit my personal details? How do I change my PIN? Which countries are supported? Why is my transfer pending? Why was my card payment declined? How do I cancel a transfer? Why is the exchange rate wrong for my cash withdrawal? Why is the beneficiary not allowed? Why was a fee charged for my transfer? What is the charge for topping up by bank transfer? What should I do if my card is swallowed? How can I transfer money into my account? How do I verify the source of my funds? Why is my card payment pending? What is the timing for transfers? How do I request a refund? What is the charge for currency exchange?