card is being used by someone else
What is the current exchange rate? How can I exchange currency via the app? What is automatic top-up? How do I top up my account by card? Why is the beneficiary not allowed? Why has my transfer not been received by the recipient? Why is my card payment pending? Why is my refund not showing up? Why was my transfer declined? Is ATM support available? What should I do if my phone is lost or stolen? How do I top up by cash or cheque? Why is my balance not updated after a bank transfer? What is the charge for cash withdrawal? How do I get a physical card? What should I do if my card is swallowed? What is the charge for topping up by bank transfer? How can I transfer money into my account? How do I use Apple Pay or Google Pay? Why is my card not working? How do I request a refund? Why is my PIN blocked? How do I verify my top-up? Why do I need to verify my identity? How do I receive money? Why was my top-up reverted? Which countries are supported? Which fiat currencies are supported? Why is my direct debit payment not recognised? How do I verify my identity?