Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?
What are the top-up limits? What should I do if I forgot my passcode? Why is my balance not updated after a cheque or cash deposit? How do I top up my account by card? What should I do if my phone is lost or stolen? What should I do if my card is lost or stolen? Is my card a Visa or Mastercard? Why is my card payment not recognised? Why did my transfer fail? Why is my virtual card not working? What is the charge for currency exchange? What is the age limit for using the service? Why was my transaction charged twice? Which fiat currencies are supported? Why is my direct debit payment not recognised? Is ATM support available? What should I do if my card is about to expire? How can I transfer money into my account? How do I verify my identity? How do I receive money? How do I verify the source of my funds? Why is my refund not showing up? Why is my cash withdrawal not recognised? Why has my transfer not been received by the recipient? Why is the exchange rate wrong for my cash withdrawal? How do I order a physical card? What is the charge for topping up by bank transfer? How do I activate my card? Why is the exchange rate wrong for my card payment? How do I get a spare card?