Why am I being asked to verify my identity?
How do I use Apple Pay or Google Pay? Why is my direct debit payment not recognised? What is automatic top-up? Why is my contactless payment not working? Why is my card not working? Which cards and currencies are supported? How do I edit my personal details? How do I verify my top-up? Why is my balance not updated after a cheque or cash deposit? What should I do if my phone is lost or stolen? Why was my transfer declined? How do I order a physical card? Why is my card not accepted? Why is my refund not showing up? Why am I unable to verify my identity? Why did my top-up fail? What should I do if I forgot my passcode? Why is the exchange rate wrong for my cash withdrawal? Was my card payment reverted? Why was a fee charged for my transfer? How do I activate my card? How do I request a refund? Why was my cash withdrawal declined? What is the charge for currency exchange? What should I do if my card is lost or stolen? How can I exchange currency via the app? Why is my card payment not recognised? How do I verify the source of my funds? Why is my cash withdrawal pending? What are the limits for disposable cards?