I'm worried my card might be lost in the mail? How long does it usually take to arrive?
Why was my transfer declined? Why is my PIN blocked? Why is my balance not updated after a cheque or cash deposit? How do I use Apple Pay or Google Pay? What should I do if my phone is lost or stolen? How do I verify my identity? How do I order a physical card? What is the charge for currency exchange? What is the timing for transfers? Why is my contactless payment not working? What are the limits for disposable cards? Which cards and currencies are supported? Why was my card payment declined? What is the charge for topping up by card? How do I verify the source of my funds? Why am I unable to verify my identity? What should I do if my card is lost or stolen? What should I do if I forgot my passcode? When will my card arrive? Why is my refund not showing up? How can I transfer money into my account? Was my card payment reverted? How do I top up by cash or cheque? Why has my transfer not been received by the recipient? Which countries are supported? How do I get a physical card? What is the charge for cash withdrawal? What are the top-up limits? Why did my transfer fail? How do I terminate my account?