Why can't my ID be verified?
How do I top up my account by card? Why is my card payment not recognised? What is the charge for topping up by bank transfer? Why is the exchange rate wrong for my cash withdrawal? How can I transfer money into my account? Why did my transfer fail? How do I link my card? How do I verify my identity? How do I terminate my account? Why is my top-up pending? Is my card a Visa or Mastercard? Why was a fee charged for my transfer? Why is my refund not showing up? Why is my balance not updated after a bank transfer? Why is my card not accepted? What is the estimate for card delivery? Is ATM support available? Why is my transfer pending? What is the charge for cash withdrawal? What should I do if my phone is lost or stolen? What are the top-up limits? How do I edit my personal details? What should I do if I forgot my passcode? Why was my transfer declined? How do I request a refund? What are the limits for disposable cards? What is the current exchange rate? What is automatic top-up? What is the charge for currency exchange? Which cards and currencies are supported?