What is the reason for the identity check
How do I verify the source of my funds? How do I cancel a transfer? What are the top-up limits? What should I do if my phone is lost or stolen? Why is the exchange rate wrong for my card payment? What is the age limit for using the service? Why is my direct debit payment not recognised? How do I receive money? Why did my top-up fail? How do I request a refund? What is the charge for currency exchange? How do I top up by cash or cheque? What should I do if my card is swallowed? What is automatic top-up? How do I activate my card? Why was my transaction charged twice? Why was a fee charged for my card payment? How do I order a physical card? Is ATM support available? Why is my card payment pending? Was my card payment reverted? What is the estimate for card delivery? What is the current exchange rate? Why is there an extra charge on my statement? Which cards and currencies are supported? Why did I receive the wrong amount of cash? Why is my balance not updated after a cheque or cash deposit? Why is my contactless payment not working? How do I get a virtual card? Why is my card not working?