I made a transfer and was charged extra. Why?
Why is my top-up pending? How do I use Apple Pay or Google Pay? Which fiat currencies are supported? Why was my top-up reverted? How do I top up my account by card? How do I top up by cash or cheque? How do I request a refund? Why do I need to verify my identity? What should I do if my phone is lost or stolen? How can I get a disposable virtual card? Why is my direct debit payment not recognised? Why is my card payment not recognised? Why is my refund not showing up? How do I receive money? How can I transfer money into my account? Why is the exchange rate wrong for my cash withdrawal? Why did my top-up fail? How do I verify the source of my funds? Why is there an extra charge on my statement? Why am I unable to verify my identity? Is ATM support available? Why is my card payment pending? Is my card a Visa or Mastercard? Why was my transaction charged twice? Why is my PIN blocked? What should I do if I forgot my passcode? Why was a fee charged for my card payment? How do I change my PIN? Why is my cash withdrawal pending? What is the charge for cash withdrawal?