I was charged a fee for a transfer. Where did it come from?
What should I do if my card is lost or stolen? What are the top-up limits? How do I request a refund? What is the age limit for using the service? What is the charge for currency exchange? Why is my balance not updated after a bank transfer? Why has my transfer not been received by the recipient? What is the current exchange rate? Which cards and currencies are supported? What is the charge for topping up by bank transfer? How do I edit my personal details? What is the charge for topping up by card? How do I order a physical card? Why is my refund not showing up? Why was my top-up reverted? How do I get a spare card? How do I verify my identity? What are the limits for disposable cards? Why is my card payment pending? Why am I unable to verify my identity? How can I get a disposable virtual card? How do I top up my account by card? Why was my card payment declined? Why is my card not accepted? Why is my cash withdrawal pending? Why is my direct debit payment not recognised? Why was my transaction charged twice? What is automatic top-up? Why was my transfer declined? Why is my contactless payment not working?