Why did I get charged extra?
Why is my card not accepted? How do I get a spare card? Why is my direct debit payment not recognised? Why is my cash withdrawal not recognised? What is automatic top-up? Why did my top-up fail? What is the current exchange rate? What is the charge for topping up by bank transfer? Is my card a Visa or Mastercard? What are the top-up limits? How do I request a refund? Why is my PIN blocked? Why was my transfer declined? Why was my card payment declined? What should I do if my phone is lost or stolen? Why is my card payment pending? How do I top up my account by card? Why is my cash withdrawal pending? How do I receive money? What is the charge for currency exchange? Why am I unable to verify my identity? What is the charge for cash withdrawal? Why was my top-up reverted? How do I cancel a transfer? How do I activate my card? Why is my virtual card not working? How can I get a disposable virtual card? Why is my card payment not recognised? How can I transfer money into my account? Which fiat currencies are supported?