I made a transfer and was charged an extra fee!
Why was my cash withdrawal declined? Why is the exchange rate wrong for my card payment? How do I request a refund? What is automatic top-up? Why is the beneficiary not allowed? Why is my balance not updated after a cheque or cash deposit? Why do I need to verify my identity? How do I receive money? Why is the exchange rate wrong for my cash withdrawal? What should I do if my card is swallowed? Is my card a Visa or Mastercard? When will my card arrive? Why did my transfer fail? What should I do if my phone is lost or stolen? What should I do if I forgot my passcode? Why was my card payment declined? How do I change my PIN? Why is my contactless payment not working? Why is my cash withdrawal not recognised? Why is my cash withdrawal pending? What is the estimate for card delivery? What should I do if my card is compromised? How do I terminate my account? Why was my top-up reverted? How do I top up my account by card? How do I order a physical card? Why is my refund not showing up? What is the charge for cash withdrawal? What is the timing for transfers? How do I use Apple Pay or Google Pay?