What do you require for identity verification?
Why is my contactless payment not working? What is the age limit for using the service? How do I verify the source of my funds? What should I do if my card is swallowed? Why is my direct debit payment not recognised? How do I change my PIN? Why is my cash withdrawal pending? Why was my transfer declined? Why was my cash withdrawal declined? How do I link my card? How do I cancel a transfer? Why is my transfer pending? How do I get a virtual card? What should I do if my card is lost or stolen? What should I do if my phone is lost or stolen? What are the top-up limits? Why is my balance not updated after a cheque or cash deposit? Why has my transfer not been received by the recipient? How do I verify my top-up? Is ATM support available? Why is my cash withdrawal not recognised? Which countries are supported? How do I top up my account by card? What is the estimate for card delivery? How can I exchange currency via the app? Why is my refund not showing up? What should I do if my card is compromised? How can I transfer money into my account? Why was a fee charged for my card payment? Why is my card payment not recognised?