I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?
Why is my card payment not recognised? What should I do if my phone is lost or stolen? When will my card arrive? What is the current exchange rate? How do I top up by cash or cheque? Why is my balance not updated after a cheque or cash deposit? Why is there an extra charge on my statement? What is the charge for topping up by bank transfer? How do I get a virtual card? Why is my cash withdrawal pending? Why is the exchange rate wrong for my card payment? What is the estimate for card delivery? Why is my virtual card not working? Is my card a Visa or Mastercard? Was my card payment reverted? How can I transfer money into my account? Why is my balance not updated after a bank transfer? Why was my transaction charged twice? Why is the beneficiary not allowed? Why am I unable to verify my identity? Is ATM support available? How do I request a refund? Why did my top-up fail? Why has my transfer not been received by the recipient? What should I do if my card is compromised? What should I do if my card is about to expire? Why is my PIN blocked? Why is the exchange rate wrong for my cash withdrawal? How do I get a physical card? What is the age limit for using the service?