Card activation steps
What should I do if I forgot my passcode? Why is my card not working? Is my card a Visa or Mastercard? Why was my transaction charged twice? Why was my cash withdrawal declined? What should I do if my card is about to expire? What is automatic top-up? What should I do if my card is lost or stolen? Why is my refund not showing up? Which cards and currencies are supported? Why was a fee charged for my transfer? How do I verify the source of my funds? Why is my balance not updated after a bank transfer? Was my card payment reverted? How do I terminate my account? Why is my direct debit payment not recognised? How do I verify my identity? Why is my virtual card not working? What are the top-up limits? How can I get a disposable virtual card? How do I use Apple Pay or Google Pay? What is the current exchange rate? Why is my balance not updated after a cheque or cash deposit? How do I receive money? Which fiat currencies are supported? What is the estimate for card delivery? Why is my top-up pending? How do I get a spare card? How do I top up by cash or cheque? Why is my card payment pending?