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How do I request a refund? How can I exchange currency via the app? How do I activate my card? Why is my transfer pending? Why is my card not accepted? What is the charge for cash withdrawal? Was my card payment reverted? Why is my balance not updated after a cheque or cash deposit? How do I get a spare card? Why was my transfer declined? What is the charge for topping up by card? What is the age limit for using the service? Which cards and currencies are supported? How do I verify my top-up? Which countries are supported? How do I verify my identity? Why was my cash withdrawal declined? How do I link my card? Why was my top-up reverted? How do I top up by cash or cheque? How do I terminate my account? What is the estimate for card delivery? Why is there an extra charge on my statement? What are the top-up limits? Why do I need to verify my identity? Why did my transfer fail? What is automatic top-up? Why is my top-up pending? Why has my transfer not been received by the recipient? How do I get a virtual card?