What documentation is needed for the identity check?
What should I do if my card is about to expire? Why did I receive the wrong amount of cash? What is the charge for cash withdrawal? Why is the exchange rate wrong for my cash withdrawal? Why is my contactless payment not working? How can I transfer money into my account? What is the estimate for card delivery? What is the timing for transfers? Which fiat currencies are supported? Why is my balance not updated after a bank transfer? Was my card payment reverted? What should I do if my card is compromised? Why is my top-up pending? Why was a fee charged for my transfer? How do I order a physical card? How do I get a physical card? Why was my cash withdrawal declined? Is ATM support available? What should I do if my phone is lost or stolen? What are the top-up limits? Why was a fee charged for my card payment? Why did my top-up fail? Is my card a Visa or Mastercard? What is the age limit for using the service? Why is my cash withdrawal not recognised? Why is the exchange rate wrong for my card payment? How do I use Apple Pay or Google Pay? How do I request a refund? Why is my transfer pending? What is the charge for topping up by card?