How can I find your exchange rates?
Why did I receive the wrong amount of cash? When will my card arrive? How do I get a spare card? What should I do if my card is swallowed? Why is my direct debit payment not recognised? Is ATM support available? How do I edit my personal details? How do I order a physical card? How do I activate my card? What is the charge for topping up by card? What should I do if my card is lost or stolen? How do I verify my identity? How do I top up my account by card? What are the top-up limits? Why was my transfer declined? What is the estimate for card delivery? What is the timing for transfers? How do I receive money? Why is there an extra charge on my statement? Why is my card payment not recognised? What is the charge for cash withdrawal? Which countries are supported? Why did my top-up fail? How do I verify the source of my funds? How do I link my card? How do I top up by cash or cheque? Why is my balance not updated after a bank transfer? How do I get a physical card? What is automatic top-up? Why is the exchange rate wrong for my cash withdrawal?