My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?
How do I get a virtual card? How do I order a physical card? Why is my virtual card not working? How do I top up my account by card? What is the charge for topping up by card? Why is the beneficiary not allowed? Why was my transaction charged twice? How do I verify the source of my funds? Why was a fee charged for my card payment? How do I top up by cash or cheque? Which cards and currencies are supported? Which fiat currencies are supported? How do I verify my identity? How do I use Apple Pay or Google Pay? How do I request a refund? What are the top-up limits? How do I change my PIN? Why was my top-up reverted? What is the charge for currency exchange? What should I do if I forgot my passcode? Why is the exchange rate wrong for my cash withdrawal? How can I transfer money into my account? What is the charge for cash withdrawal? Which countries are supported? Why is my contactless payment not working? Why is my cash withdrawal pending? What should I do if my card is compromised? How do I receive money? How do I cancel a transfer? Why was my transfer declined?