I am unhappy with an item I bought. How do I get a refund?
Why is my cash withdrawal not recognised? What should I do if my card is compromised? Why is my balance not updated after a bank transfer? What is automatic top-up? What is the charge for cash withdrawal? Why is my virtual card not working? How do I change my PIN? Why is there an extra charge on my statement? What is the charge for currency exchange? Which cards and currencies are supported? Why was my transfer declined? How do I cancel a transfer? How do I receive money? Why has my transfer not been received by the recipient? Why is my card payment pending? How do I verify the source of my funds? What should I do if my card is swallowed? Which countries are supported? Why is my direct debit payment not recognised? Was my card payment reverted? How do I get a physical card? Why am I unable to verify my identity? What is the age limit for using the service? What should I do if my card is lost or stolen? Which fiat currencies are supported? When will my card arrive? What is the current exchange rate? Why is my contactless payment not working? What is the estimate for card delivery? How do I order a physical card?