Can I exchange an item for a refund?
Why is my transfer pending? Why am I unable to verify my identity? Why was my top-up reverted? What is the charge for topping up by card? Why did my top-up fail? How do I cancel a transfer? Why is the beneficiary not allowed? Why is my contactless payment not working? What is the current exchange rate? Why is my direct debit payment not recognised? How do I get a virtual card? How do I change my PIN? Which cards and currencies are supported? Why is my card not working? What is the charge for currency exchange? Why did I receive the wrong amount of cash? What is the charge for topping up by bank transfer? Why is my balance not updated after a bank transfer? How do I get a spare card? Why is the exchange rate wrong for my cash withdrawal? Why was my cash withdrawal declined? How do I top up by cash or cheque? Is my card a Visa or Mastercard? How do I order a physical card? What is the estimate for card delivery? Which countries are supported? Why is my refund not showing up? How do I link my card? Why did my transfer fail? What is the charge for cash withdrawal?