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Why is the exchange rate wrong for my card payment? Why did my top-up fail? How do I link my card? Why is my cash withdrawal not recognised? How can I transfer money into my account? How do I use Apple Pay or Google Pay? How do I change my PIN? When will my card arrive? Why did I receive the wrong amount of cash? What is the current exchange rate? Why is my transfer pending? What is the charge for cash withdrawal? How do I edit my personal details? What are the limits for disposable cards? How do I verify my top-up? Why did my transfer fail? How do I verify the source of my funds? What should I do if I forgot my passcode? What is the charge for topping up by bank transfer? How do I order a physical card? Why was my transfer declined? Why is my top-up pending? Why was my card payment declined? How can I get a disposable virtual card? Why is my cash withdrawal pending? Why is my refund not showing up? Why do I need to verify my identity? What should I do if my phone is lost or stolen? Why is my card payment not recognised? Why is my direct debit payment not recognised?