I think when I withdrew money when out of country the exchange rate was wrong.
What should I do if my phone is lost or stolen? What is the charge for topping up by bank transfer? Is ATM support available? Why did my top-up fail? Why was my transfer declined? How do I cancel a transfer? What is the timing for transfers? Why was my transaction charged twice? When will my card arrive? How do I link my card? What is the age limit for using the service? How do I edit my personal details? Why is the exchange rate wrong for my card payment? Why did I receive the wrong amount of cash? How do I verify my top-up? What is the estimate for card delivery? Is my card a Visa or Mastercard? How do I activate my card? Which countries are supported? How do I get a virtual card? Why is my direct debit payment not recognised? Why is my transfer pending? Why was a fee charged for my card payment? How do I top up my account by card? Why was my cash withdrawal declined? Why is my cash withdrawal pending? Why is my card payment pending? Why do I need to verify my identity? How do I verify the source of my funds? How do I get a spare card?