Why is the identity check involved?
Which fiat currencies are supported? Why is my top-up pending? Why was my transfer declined? Why was my top-up reverted? Why is my transfer pending? How do I get a spare card? How do I get a physical card? What is the estimate for card delivery? How can I get a disposable virtual card? Which countries are supported? Why did I receive the wrong amount of cash? Why is my contactless payment not working? What is the current exchange rate? What should I do if my card is swallowed? How do I get a virtual card? Why is my card payment not recognised? How do I activate my card? What should I do if my phone is lost or stolen? Why is my balance not updated after a cheque or cash deposit? Why has my transfer not been received by the recipient? Why was a fee charged for my transfer? Why is my direct debit payment not recognised? Why is my PIN blocked? How do I request a refund? What are the limits for disposable cards? What is the timing for transfers? Why is my card not working? Why was my card payment declined? Why did my transfer fail? How do I order a physical card?