Why do I have a charge for an ATM withdrawal? I thought these were free?
Why is my balance not updated after a cheque or cash deposit? What is the charge for topping up by bank transfer? What are the limits for disposable cards? Why is the beneficiary not allowed? Why was my transaction charged twice? Is my card a Visa or Mastercard? Why is my card payment pending? What is the timing for transfers? Why is my card payment not recognised? How do I edit my personal details? What is the current exchange rate? Why was my transfer declined? Why am I unable to verify my identity? How can I exchange currency via the app? Why was my card payment declined? Which fiat currencies are supported? What is the charge for topping up by card? Which cards and currencies are supported? Why was a fee charged for my card payment? How do I get a spare card? Why is my refund not showing up? Why is the exchange rate wrong for my card payment? Why is my direct debit payment not recognised? Why was my cash withdrawal declined? Why is my top-up pending? What should I do if my card is lost or stolen? Why is the exchange rate wrong for my cash withdrawal? Was my card payment reverted? What should I do if my card is about to expire? Is ATM support available?