Money that I have transferred hasn't arrived yet
Why is my card not working? How can I transfer money into my account? How do I use Apple Pay or Google Pay? How do I request a refund? Why is my cash withdrawal pending? What is automatic top-up? Is ATM support available? What should I do if I forgot my passcode? How do I top up my account by card? Why is the beneficiary not allowed? What is the charge for cash withdrawal? How can I exchange currency via the app? Why has my transfer not been received by the recipient? What is the charge for topping up by bank transfer? How do I get a physical card? What is the charge for currency exchange? How do I edit my personal details? Why is my refund not showing up? How do I order a physical card? Why do I need to verify my identity? How do I get a spare card? How can I get a disposable virtual card? What are the limits for disposable cards? Why was my cash withdrawal declined? Why is my card payment not recognised? Which cards and currencies are supported? How do I terminate my account? Why did my top-up fail? Why is the exchange rate wrong for my cash withdrawal? Why is my balance not updated after a cheque or cash deposit?