I requested a refund but am unable to see it in my account. Why is that?
Why is there an extra charge on my statement? What are the limits for disposable cards? Which fiat currencies are supported? What is the charge for topping up by card? Why did I receive the wrong amount of cash? Why is my card payment not recognised? Why is my card not accepted? Why is my direct debit payment not recognised? How do I order a physical card? What should I do if my card is compromised? Which countries are supported? How can I exchange currency via the app? Why was a fee charged for my card payment? How do I get a spare card? Why is my contactless payment not working? What is the estimate for card delivery? What is the charge for currency exchange? How can I get a disposable virtual card? What should I do if my card is lost or stolen? How do I terminate my account? Why is the exchange rate wrong for my card payment? Why was my card payment declined? How do I receive money? Why is my card payment pending? How do I use Apple Pay or Google Pay? Why is my balance not updated after a bank transfer? What should I do if my phone is lost or stolen? How do I change my PIN? Why is the beneficiary not allowed? Why has my transfer not been received by the recipient?