Do you do business in the EU?
Why is my card not working? How do I verify my identity? What are the top-up limits? What is the charge for topping up by card? Why is there an extra charge on my statement? How do I top up my account by card? When will my card arrive? How do I edit my personal details? Why is the exchange rate wrong for my card payment? How do I order a physical card? Which fiat currencies are supported? How do I verify the source of my funds? Why was a fee charged for my card payment? Why is my balance not updated after a bank transfer? Why was my transaction charged twice? Why was my cash withdrawal declined? Why is my transfer pending? How do I cancel a transfer? What should I do if my card is swallowed? How do I terminate my account? Why is my virtual card not working? How do I get a physical card? How do I link my card? Why is my cash withdrawal not recognised? What is the age limit for using the service? What should I do if my card is about to expire? Why is my balance not updated after a cheque or cash deposit? How do I request a refund? Why did I receive the wrong amount of cash? What should I do if my card is compromised?