I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?
How do I cancel a transfer? What are the top-up limits? Why is my cash withdrawal pending? Why is my contactless payment not working? Why is my refund not showing up? What is the timing for transfers? What should I do if I forgot my passcode? What should I do if my phone is lost or stolen? Why is my card not accepted? How do I top up my account by card? Why was my transfer declined? What should I do if my card is compromised? Which cards and currencies are supported? What are the limits for disposable cards? Is ATM support available? Why did I receive the wrong amount of cash? How do I get a physical card? Which fiat currencies are supported? What should I do if my card is about to expire? Why do I need to verify my identity? How do I change my PIN? What is the charge for topping up by card? Why is my card payment pending? How do I request a refund? How do I verify my top-up? Why was a fee charged for my card payment? Why is my card payment not recognised? When will my card arrive? How can I transfer money into my account? How can I get a disposable virtual card?