Why do you need to check my identity?
What should I do if my card is lost or stolen? Why is my contactless payment not working? Is ATM support available? How do I link my card? Why is my card payment not recognised? What is the current exchange rate? How do I edit my personal details? Why is my cash withdrawal not recognised? What is the charge for cash withdrawal? What should I do if my card is compromised? Why is my transfer pending? Why did my transfer fail? Which cards and currencies are supported? Why did I receive the wrong amount of cash? What is the timing for transfers? How do I activate my card? How do I use Apple Pay or Google Pay? What is automatic top-up? What should I do if my card is about to expire? Was my card payment reverted? Why is the beneficiary not allowed? Why is there an extra charge on my statement? Why was my transaction charged twice? Why is the exchange rate wrong for my cash withdrawal? Why was my cash withdrawal declined? How can I get a disposable virtual card? How do I verify the source of my funds? What is the charge for topping up by bank transfer? How do I cancel a transfer? Why am I unable to verify my identity?