I think my top up may have been reverted, what do I do?
Why was my transaction charged twice? How do I top up by cash or cheque? How do I get a spare card? Why am I unable to verify my identity? What should I do if my card is about to expire? Why has my transfer not been received by the recipient? What are the top-up limits? What should I do if my card is compromised? Why is my card not working? What should I do if my card is lost or stolen? Why was my transfer declined? Why is my balance not updated after a bank transfer? How do I edit my personal details? How do I verify my identity? Why did my top-up fail? Is my card a Visa or Mastercard? When will my card arrive? What is the timing for transfers? Why did I receive the wrong amount of cash? Which countries are supported? What should I do if my card is swallowed? What is the estimate for card delivery? Why is my card not accepted? How do I link my card? How do I order a physical card? How do I change my PIN? Why is my balance not updated after a cheque or cash deposit? How do I request a refund? Why do I need to verify my identity? What should I do if my phone is lost or stolen?