Why does my identity need to be verified?
Why is my card not accepted? How do I request a refund? Is ATM support available? What should I do if my card is lost or stolen? How do I use Apple Pay or Google Pay? Is my card a Visa or Mastercard? What is the charge for topping up by bank transfer? Why was my cash withdrawal declined? Why is my balance not updated after a cheque or cash deposit? Why is my cash withdrawal pending? What should I do if my phone is lost or stolen? Why is my card payment not recognised? How do I link my card? Why is my direct debit payment not recognised? Why was my transfer declined? Which fiat currencies are supported? Why is my refund not showing up? How do I receive money? Why is my transfer pending? How do I activate my card? What is the estimate for card delivery? How do I verify the source of my funds? Why was my top-up reverted? Why was a fee charged for my transfer? Why was my transaction charged twice? Why was a fee charged for my card payment? How do I top up my account by card? How do I terminate my account? Why is my card payment pending? Which cards and currencies are supported?