Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?
Why was my transaction charged twice? What should I do if I forgot my passcode? Why is my direct debit payment not recognised? What is the charge for cash withdrawal? Why is my card not accepted? Is my card a Visa or Mastercard? How do I top up my account by card? Why is my card payment pending? How do I verify my identity? How do I verify the source of my funds? How do I top up by cash or cheque? Why was my top-up reverted? How do I use Apple Pay or Google Pay? How do I receive money? Was my card payment reverted? What are the top-up limits? How do I get a spare card? How do I change my PIN? Why is the beneficiary not allowed? How do I cancel a transfer? Why is my card not working? Why is my cash withdrawal pending? Why is my PIN blocked? What is the charge for topping up by card? Why is my top-up pending? Why is my cash withdrawal not recognised? Why do I need to verify my identity? What is the charge for topping up by bank transfer? Which countries are supported? Why is the exchange rate wrong for my card payment?