Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.
What is automatic top-up? Why did my transfer fail? What are the limits for disposable cards? How do I get a spare card? Why is my direct debit payment not recognised? Why was my transfer declined? What is the timing for transfers? How do I verify my identity? How do I request a refund? What are the top-up limits? Why did my top-up fail? What is the age limit for using the service? Why is my card payment pending? Why is my balance not updated after a bank transfer? Why is my balance not updated after a cheque or cash deposit? Why is the exchange rate wrong for my card payment? How do I edit my personal details? What should I do if my card is swallowed? Why is my cash withdrawal not recognised? How do I link my card? Why has my transfer not been received by the recipient? Why was my top-up reverted? How do I verify my top-up? Why is the exchange rate wrong for my cash withdrawal? What is the charge for cash withdrawal? How do I order a physical card? Why do I need to verify my identity? Why was my card payment declined? What is the current exchange rate? How do I change my PIN?