I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.
Why has my transfer not been received by the recipient? Why is my card not accepted? Why is the beneficiary not allowed? How do I use Apple Pay or Google Pay? Why is my balance not updated after a cheque or cash deposit? What is the charge for topping up by card? Why is there an extra charge on my statement? Why is the exchange rate wrong for my card payment? What is the charge for cash withdrawal? What are the top-up limits? What is the charge for topping up by bank transfer? Why is the exchange rate wrong for my cash withdrawal? What is the age limit for using the service? What should I do if my phone is lost or stolen? How do I link my card? Why is my virtual card not working? What is the charge for currency exchange? What should I do if my card is lost or stolen? Is ATM support available? How can I transfer money into my account? How do I get a physical card? What should I do if my card is about to expire? Which cards and currencies are supported? How do I terminate my account? Why is my top-up pending? Why is my card not working? Why is my direct debit payment not recognised? Why was my cash withdrawal declined? How do I verify my identity? How can I exchange currency via the app?