Explain how to verify my identity?
Why did my transfer fail? What should I do if my card is swallowed? When will my card arrive? Why was my top-up reverted? What should I do if I forgot my passcode? Why is my contactless payment not working? Why is my direct debit payment not recognised? Why is my virtual card not working? How do I activate my card? Why was my card payment declined? What should I do if my card is about to expire? Why am I unable to verify my identity? How can I exchange currency via the app? What is automatic top-up? Why is my cash withdrawal pending? What is the charge for topping up by card? Why was my transfer declined? Why is the beneficiary not allowed? How do I order a physical card? Is ATM support available? What is the charge for topping up by bank transfer? Why is my PIN blocked? How do I top up by cash or cheque? Why do I need to verify my identity? Why is my balance not updated after a bank transfer? How do I receive money? Why is my balance not updated after a cheque or cash deposit? Why is my card payment not recognised? Why is my card not accepted? Why is the exchange rate wrong for my cash withdrawal?