What documents do I need for the identity check?
Why is my direct debit payment not recognised? What is the current exchange rate? Why has my transfer not been received by the recipient? How do I request a refund? Why is my virtual card not working? Why is my card not working? What is the charge for cash withdrawal? Why was a fee charged for my card payment? What should I do if I forgot my passcode? How do I get a virtual card? How can I get a disposable virtual card? How do I get a spare card? Why is the beneficiary not allowed? Why is my balance not updated after a cheque or cash deposit? Why was my transaction charged twice? Why is my refund not showing up? How do I verify my top-up? Why is the exchange rate wrong for my card payment? What should I do if my phone is lost or stolen? How do I change my PIN? Why did I receive the wrong amount of cash? Was my card payment reverted? Which countries are supported? Why is there an extra charge on my statement? Why is my card payment pending? Which fiat currencies are supported? How do I edit my personal details? What should I do if my card is compromised? How do I verify the source of my funds? Why am I unable to verify my identity?