I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.
How do I verify my top-up? Why was a fee charged for my card payment? Why is the exchange rate wrong for my cash withdrawal? How do I activate my card? Why is my balance not updated after a bank transfer? What should I do if my card is compromised? What is automatic top-up? How do I order a physical card? Why is the beneficiary not allowed? What is the charge for topping up by card? What is the charge for cash withdrawal? Why do I need to verify my identity? Why is my cash withdrawal not recognised? What is the current exchange rate? Why did I receive the wrong amount of cash? How do I link my card? Why is my virtual card not working? Why is my refund not showing up? What should I do if my card is lost or stolen? Why has my transfer not been received by the recipient? Why was my card payment declined? Why is my direct debit payment not recognised? Which cards and currencies are supported? Why is my transfer pending? Which countries are supported? Why is my contactless payment not working? What are the top-up limits? How can I transfer money into my account? What should I do if my phone is lost or stolen? How do I edit my personal details?