Why is my card being declined when I try to do a top-up? How can this be immediately resolved?
Why do I need to verify my identity? Why is there an extra charge on my statement? When will my card arrive? How do I verify my identity? Why was my card payment declined? Was my card payment reverted? Why was a fee charged for my card payment? What is the charge for topping up by bank transfer? Why was my top-up reverted? Why is my virtual card not working? How do I top up my account by card? What should I do if I forgot my passcode? How can I transfer money into my account? Why is my balance not updated after a bank transfer? What is the estimate for card delivery? Why is the exchange rate wrong for my card payment? What is the age limit for using the service? How do I terminate my account? How do I activate my card? What are the limits for disposable cards? Why is my card payment not recognised? What is the charge for cash withdrawal? Why am I unable to verify my identity? Why is my cash withdrawal not recognised? How can I get a disposable virtual card? How do I verify the source of my funds? Why was my cash withdrawal declined? What is the timing for transfers? What is the charge for currency exchange? How do I order a physical card?