I keep being asked to verify my identity. Is this normal?
What is the charge for currency exchange? How do I top up my account by card? Why am I unable to verify my identity? How do I top up by cash or cheque? Why is there an extra charge on my statement? How do I use Apple Pay or Google Pay? Why is my virtual card not working? How can I get a disposable virtual card? Is my card a Visa or Mastercard? What should I do if I forgot my passcode? When will my card arrive? Why was my transaction charged twice? Why was my card payment declined? Which fiat currencies are supported? Why is my balance not updated after a bank transfer? Why was a fee charged for my transfer? Why is my balance not updated after a cheque or cash deposit? Why was my transfer declined? What is the charge for topping up by card? How do I verify my top-up? What is the age limit for using the service? Why is my PIN blocked? How do I cancel a transfer? Why is my card not working? Why did my transfer fail? Why is my card payment pending? How do I change my PIN? Why is my direct debit payment not recognised? What is automatic top-up? What is the charge for cash withdrawal?