Why do I see an extra £1 charge on my statement?
What should I do if my card is lost or stolen? Why is my top-up pending? How do I receive money? Why is the exchange rate wrong for my cash withdrawal? Why is my card not accepted? Which fiat currencies are supported? What are the top-up limits? What should I do if my phone is lost or stolen? Which countries are supported? Why did I receive the wrong amount of cash? Which cards and currencies are supported? Why is the exchange rate wrong for my card payment? Why is my direct debit payment not recognised? Why is my balance not updated after a cheque or cash deposit? Why was my transaction charged twice? Why am I unable to verify my identity? What is the age limit for using the service? Why was a fee charged for my card payment? How do I link my card? What should I do if my card is about to expire? Why was my top-up reverted? Why is my cash withdrawal not recognised? How do I get a spare card? Why was my transfer declined? How can I get a disposable virtual card? Why was my card payment declined? Why was my cash withdrawal declined? Why is my PIN blocked? How do I top up my account by card? Why is my contactless payment not working?