What do you demand for identity verification?
Why do I need to verify my identity? Why is my balance not updated after a cheque or cash deposit? How do I edit my personal details? What should I do if my card is about to expire? Why is my top-up pending? Why was my transfer declined? How do I link my card? Why is my refund not showing up? How do I top up my account by card? How do I receive money? What are the limits for disposable cards? How do I request a refund? How do I get a physical card? Why has my transfer not been received by the recipient? Why is the beneficiary not allowed? Why am I unable to verify my identity? How can I transfer money into my account? What is automatic top-up? Which cards and currencies are supported? What should I do if my card is lost or stolen? What is the timing for transfers? What should I do if I forgot my passcode? What is the charge for cash withdrawal? Why did I receive the wrong amount of cash? Why was my top-up reverted? What are the top-up limits? How do I verify the source of my funds? Why was my card payment declined? Which fiat currencies are supported? What is the current exchange rate?