My top up hasn't gone through yet, why?
Why was a fee charged for my card payment? How do I edit my personal details? Why is my cash withdrawal not recognised? How do I cancel a transfer? How do I change my PIN? What is the estimate for card delivery? Why is the beneficiary not allowed? What should I do if my card is lost or stolen? How do I request a refund? How do I use Apple Pay or Google Pay? What should I do if my card is about to expire? What should I do if my card is compromised? Is my card a Visa or Mastercard? How do I verify my top-up? Why is my balance not updated after a bank transfer? Why is the exchange rate wrong for my cash withdrawal? How can I get a disposable virtual card? How do I activate my card? Why am I unable to verify my identity? When will my card arrive? How do I verify my identity? Why was a fee charged for my transfer? Why was my transfer declined? Why did I receive the wrong amount of cash? How do I verify the source of my funds? Why is my PIN blocked? Why was my card payment declined? How can I transfer money into my account? Which countries are supported? What is the charge for cash withdrawal?