Why is the exchange rate terrible?  That can't be close to the actual interbank rate.
What is the age limit for using the service? Why was my cash withdrawal declined? How can I get a disposable virtual card? What should I do if my card is swallowed? What is the current exchange rate? Why was a fee charged for my card payment? Why is my PIN blocked? Why is there an extra charge on my statement? Why am I unable to verify my identity? How do I request a refund? Why did I receive the wrong amount of cash? Why did my top-up fail? How do I verify the source of my funds? How do I get a virtual card? How do I verify my top-up? Why was my card payment declined? Why was my transfer declined? How do I change my PIN? How do I terminate my account? Was my card payment reverted? Why is my cash withdrawal pending? Why is the exchange rate wrong for my cash withdrawal? What is the charge for cash withdrawal? What is the timing for transfers? How do I get a physical card? Why is my refund not showing up? When will my card arrive? Is my card a Visa or Mastercard? What is the charge for topping up by bank transfer? How do I top up by cash or cheque?