My refund has not arrived, and I am unsure why. Who do I contact?
How do I verify the source of my funds? Why did I receive the wrong amount of cash? What is automatic top-up? What is the age limit for using the service? Why is my balance not updated after a bank transfer? How do I terminate my account? What are the top-up limits? What should I do if my card is about to expire? Why did my transfer fail? Why was a fee charged for my transfer? Why was my top-up reverted? Why is my card not working? Why am I unable to verify my identity? Why is my card payment pending? Is my card a Visa or Mastercard? Why is my contactless payment not working? What is the current exchange rate? Why was my card payment declined? When will my card arrive? How do I edit my personal details? How can I transfer money into my account? How do I change my PIN? What should I do if my card is lost or stolen? Why is my transfer pending? How do I top up by cash or cheque? Why is my card payment not recognised? How do I get a spare card? What should I do if my card is swallowed? How do I use Apple Pay or Google Pay? How do I get a physical card?