Is there a reason why there is an extra £1 charge on my account?
How do I order a physical card? How do I cancel a transfer? What is the charge for currency exchange? Why was my cash withdrawal declined? Why is my cash withdrawal pending? Why is my card payment not recognised? How do I verify my identity? What should I do if my card is swallowed? Why is my direct debit payment not recognised? How do I receive money? Why is my contactless payment not working? How do I verify the source of my funds? What should I do if my card is about to expire? What is the current exchange rate? What is automatic top-up? Which cards and currencies are supported? What should I do if I forgot my passcode? Why did I receive the wrong amount of cash? What are the limits for disposable cards? Why did my top-up fail? Why is my balance not updated after a bank transfer? What is the timing for transfers? Why is my balance not updated after a cheque or cash deposit? Why is my cash withdrawal not recognised? How do I request a refund? Why was a fee charged for my card payment? Why is my card payment pending? Why is the beneficiary not allowed? When will my card arrive? What should I do if my card is compromised?