How to verify my identity
What is the current exchange rate? Which countries are supported? Why did my top-up fail? Why is my PIN blocked? What is the charge for cash withdrawal? Why is the exchange rate wrong for my card payment? Why is my balance not updated after a cheque or cash deposit? What is the charge for topping up by card? How do I edit my personal details? How can I transfer money into my account? Is ATM support available? Why did my transfer fail? How do I terminate my account? Why is there an extra charge on my statement? What should I do if my card is compromised? How can I exchange currency via the app? Why was my card payment declined? What should I do if my phone is lost or stolen? How do I get a virtual card? Which fiat currencies are supported? How do I verify my top-up? Why was my transaction charged twice? Why was my cash withdrawal declined? Why did I receive the wrong amount of cash? How do I change my PIN? How do I activate my card? What are the top-up limits? Why is my direct debit payment not recognised? Why was a fee charged for my card payment? Was my card payment reverted?