What is the purpose of requiring my identification?
How do I top up by cash or cheque? Why is my PIN blocked? Why did I receive the wrong amount of cash? Why is my card payment not recognised? How do I verify my top-up? How do I get a virtual card? Why is my transfer pending? What should I do if my card is swallowed? Why is the exchange rate wrong for my cash withdrawal? How do I change my PIN? Why am I unable to verify my identity? What should I do if my card is lost or stolen? What should I do if I forgot my passcode? When will my card arrive? How do I verify the source of my funds? Why is there an extra charge on my statement? Was my card payment reverted? Which cards and currencies are supported? How do I order a physical card? How do I request a refund? Why is my cash withdrawal pending? How do I top up my account by card? Which fiat currencies are supported? What is the estimate for card delivery? How do I terminate my account? Why is my balance not updated after a bank transfer? How can I exchange currency via the app? What is the charge for topping up by bank transfer? Is ATM support available? How do I receive money?