My top-up hasn't happened yet.
What should I do if my card is about to expire? Why is my PIN blocked? What are the limits for disposable cards? Why is my card payment not recognised? What is the estimate for card delivery? When will my card arrive? How do I verify my identity? What is the charge for topping up by card? How do I change my PIN? How do I top up by cash or cheque? How do I use Apple Pay or Google Pay? How do I receive money? Why is there an extra charge on my statement? What is the age limit for using the service? Was my card payment reverted? Why is the exchange rate wrong for my card payment? Why is my refund not showing up? Which countries are supported? What is the charge for currency exchange? Why did my top-up fail? How can I transfer money into my account? Why is my balance not updated after a cheque or cash deposit? How do I activate my card? Why is my transfer pending? Which cards and currencies are supported? Why is my card not accepted? Why is my cash withdrawal not recognised? Why is my cash withdrawal pending? What is the charge for topping up by bank transfer? How do I get a virtual card?