I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?
Why is my refund not showing up? What is the charge for topping up by bank transfer? Why was a fee charged for my transfer? Why is there an extra charge on my statement? Why has my transfer not been received by the recipient? Why is my top-up pending? What should I do if my card is lost or stolen? Which cards and currencies are supported? Why is the beneficiary not allowed? How do I verify the source of my funds? Why was my card payment declined? How do I get a physical card? What are the top-up limits? What are the limits for disposable cards? How can I get a disposable virtual card? How do I request a refund? Why is my direct debit payment not recognised? How do I top up by cash or cheque? Why was my transaction charged twice? How do I order a physical card? What is the charge for topping up by card? What should I do if my card is about to expire? Why is the exchange rate wrong for my cash withdrawal? Which fiat currencies are supported? Why is my balance not updated after a cheque or cash deposit? What is the charge for cash withdrawal? How do I verify my identity? Why is the exchange rate wrong for my card payment? What is automatic top-up? How can I exchange currency via the app?