Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?
Why is my cash withdrawal not recognised? Why do I need to verify my identity? What is the current exchange rate? Why is my contactless payment not working? Why is my card not accepted? How do I verify the source of my funds? What is the charge for topping up by bank transfer? How do I get a spare card? What should I do if my card is lost or stolen? What should I do if my card is about to expire? Which fiat currencies are supported? What should I do if my card is compromised? Why is my balance not updated after a cheque or cash deposit? What are the top-up limits? How do I cancel a transfer? Why was my transfer declined? How do I change my PIN? How do I request a refund? How do I receive money? What should I do if my phone is lost or stolen? Why was my top-up reverted? How do I verify my identity? How do I activate my card? Why did my transfer fail? Why was a fee charged for my card payment? How do I edit my personal details? How do I top up my account by card? Why has my transfer not been received by the recipient? Why was my cash withdrawal declined? Is my card a Visa or Mastercard?