Why did my top-up not go through?
How do I edit my personal details? Why is my balance not updated after a bank transfer? How do I get a virtual card? Which fiat currencies are supported? What is the charge for currency exchange? How do I receive money? Why was a fee charged for my card payment? How do I activate my card? How do I cancel a transfer? How do I terminate my account? Was my card payment reverted? Is ATM support available? Why is my balance not updated after a cheque or cash deposit? What should I do if I forgot my passcode? What is the charge for topping up by bank transfer? Why is my cash withdrawal not recognised? Why did my transfer fail? Which cards and currencies are supported? How do I get a physical card? What are the limits for disposable cards? Why is my direct debit payment not recognised? Why was my cash withdrawal declined? What is the timing for transfers? How do I verify my identity? Is my card a Visa or Mastercard? How do I link my card? How do I order a physical card? Why is my refund not showing up? What is the age limit for using the service? Why is there an extra charge on my statement?