Which one are you?  Visa or Mastercard?
Why did my top-up fail? What is the charge for topping up by bank transfer? Why was my transfer declined? Why is my PIN blocked? Why is the exchange rate wrong for my cash withdrawal? What should I do if my card is lost or stolen? Why is my balance not updated after a bank transfer? Why was my transaction charged twice? Why was my cash withdrawal declined? How can I exchange currency via the app? What should I do if my phone is lost or stolen? Why is my card payment pending? Why did my transfer fail? How do I order a physical card? How do I get a physical card? Why was a fee charged for my card payment? How do I change my PIN? What is the charge for cash withdrawal? How do I verify my top-up? Why was my card payment declined? Why was a fee charged for my transfer? Why am I unable to verify my identity? What is automatic top-up? How do I cancel a transfer? How do I request a refund? What should I do if my card is about to expire? What is the timing for transfers? How do I get a virtual card? What are the top-up limits? What are the limits for disposable cards?