My statement has not shown my refund.
Why is my balance not updated after a bank transfer? How do I verify the source of my funds? Why is my balance not updated after a cheque or cash deposit? Why was my transaction charged twice? What is the charge for topping up by card? What is the estimate for card delivery? Is ATM support available? Why was my top-up reverted? Why do I need to verify my identity? What should I do if my card is compromised? Why did my transfer fail? Why was my cash withdrawal declined? Why is my cash withdrawal pending? Why was my transfer declined? Why is my top-up pending? How do I change my PIN? Was my card payment reverted? Why is my card payment pending? How do I edit my personal details? Why has my transfer not been received by the recipient? How do I activate my card? What are the top-up limits? Why is the exchange rate wrong for my cash withdrawal? How do I get a virtual card? Why is my transfer pending? What is automatic top-up? How can I exchange currency via the app? How do I top up by cash or cheque? How do I link my card? Which countries are supported?