Why hasn't my ID been verified?
How do I order a physical card? What is the charge for topping up by card? What is the charge for topping up by bank transfer? How do I get a spare card? How do I use Apple Pay or Google Pay? Why is the exchange rate wrong for my card payment? How do I cancel a transfer? Which fiat currencies are supported? What is the timing for transfers? Why is there an extra charge on my statement? What is the charge for currency exchange? Why is my card not accepted? Why is the beneficiary not allowed? Why was a fee charged for my card payment? Why was my top-up reverted? Why was my card payment declined? How do I change my PIN? How do I terminate my account? Why was my transaction charged twice? Why is my card payment not recognised? Why was my transfer declined? What should I do if my card is lost or stolen? How do I get a virtual card? Why has my transfer not been received by the recipient? What should I do if my phone is lost or stolen? How do I request a refund? Why is my contactless payment not working? Is my card a Visa or Mastercard? What is the charge for cash withdrawal? How do I verify my identity?