I wish to cancel a transfer
Why is my top-up pending? When will my card arrive? What should I do if I forgot my passcode? Why is my card payment pending? How do I link my card? How do I get a virtual card? Why did my top-up fail? Why is there an extra charge on my statement? Why is my cash withdrawal not recognised? What should I do if my card is swallowed? How do I change my PIN? Why was a fee charged for my card payment? Which fiat currencies are supported? How do I verify my top-up? Why was my cash withdrawal declined? What is the estimate for card delivery? Why is the exchange rate wrong for my cash withdrawal? Why is my card not working? Why is my contactless payment not working? What is the charge for topping up by bank transfer? How do I edit my personal details? How do I get a spare card? Why was a fee charged for my transfer? Why is my balance not updated after a cheque or cash deposit? Which cards and currencies are supported? What are the top-up limits? Was my card payment reverted? Is my card a Visa or Mastercard? What should I do if my card is lost or stolen? How do I request a refund?