I had a problem with my card payment, can you help?
Why is my cash withdrawal not recognised? What is the age limit for using the service? What is the charge for topping up by card? Why is my balance not updated after a bank transfer? Why is my virtual card not working? Why is the exchange rate wrong for my card payment? Why is the beneficiary not allowed? How do I request a refund? Why has my transfer not been received by the recipient? Why is my card not accepted? What should I do if my card is about to expire? Why was my cash withdrawal declined? When will my card arrive? Is ATM support available? What should I do if my card is swallowed? Why is my card payment pending? How do I order a physical card? How do I change my PIN? Why was a fee charged for my card payment? What is the charge for currency exchange? Why is there an extra charge on my statement? Why is my direct debit payment not recognised? How do I verify my top-up? What should I do if my card is lost or stolen? What should I do if I forgot my passcode? How do I terminate my account? Which fiat currencies are supported? How do I verify the source of my funds? Why am I unable to verify my identity? Why do I need to verify my identity?