Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.
Why is the exchange rate wrong for my cash withdrawal? How do I top up by cash or cheque? Why is my card not working? Why was my top-up reverted? How do I cancel a transfer? Why is my balance not updated after a bank transfer? Why do I need to verify my identity? What are the top-up limits? How do I verify my top-up? Why is my balance not updated after a cheque or cash deposit? When will my card arrive? What is the current exchange rate? How do I use Apple Pay or Google Pay? How can I get a disposable virtual card? Is ATM support available? What is the charge for topping up by bank transfer? What is the charge for cash withdrawal? What should I do if I forgot my passcode? What should I do if my card is swallowed? How do I activate my card? Why was a fee charged for my card payment? Is my card a Visa or Mastercard? Why was my transaction charged twice? Which cards and currencies are supported? What is the age limit for using the service? Why is my virtual card not working? Why is my PIN blocked? How do I link my card? Why has my transfer not been received by the recipient? Why did my top-up fail?