What do I need to do in order to get a new card?
How do I verify my identity? Which cards and currencies are supported? What should I do if my card is compromised? Why is my card payment pending? Why is the exchange rate wrong for my cash withdrawal? Why is my direct debit payment not recognised? Why was my card payment declined? Why has my transfer not been received by the recipient? What is the charge for cash withdrawal? What is the age limit for using the service? Why am I unable to verify my identity? How do I edit my personal details? Why is my virtual card not working? What is the charge for topping up by bank transfer? How do I verify my top-up? When will my card arrive? Is my card a Visa or Mastercard? What should I do if I forgot my passcode? How do I change my PIN? Is ATM support available? What is automatic top-up? How do I use Apple Pay or Google Pay? Why was a fee charged for my transfer? What are the top-up limits? How can I transfer money into my account? What should I do if my card is swallowed? Why was my transaction charged twice? How can I exchange currency via the app? Why is my contactless payment not working? Why is my balance not updated after a cheque or cash deposit?