Why was I charged an extra fee from the ATM?
How do I get a virtual card? What should I do if my card is swallowed? Why did I receive the wrong amount of cash? Why is my balance not updated after a cheque or cash deposit? Which fiat currencies are supported? What is the charge for topping up by bank transfer? How do I link my card? Is my card a Visa or Mastercard? What is the charge for topping up by card? Why is the exchange rate wrong for my cash withdrawal? How do I top up by cash or cheque? Why is there an extra charge on my statement? How do I cancel a transfer? Why was my card payment declined? Why was my cash withdrawal declined? Why is my direct debit payment not recognised? What should I do if my card is compromised? Why am I unable to verify my identity? Why was my transfer declined? Why do I need to verify my identity? Was my card payment reverted? Why is my top-up pending? How can I get a disposable virtual card? Which countries are supported? What should I do if my phone is lost or stolen? How do I edit my personal details? Why did my top-up fail? How do I change my PIN? Which cards and currencies are supported? How do I verify my identity?