I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?
Why did my transfer fail? How do I get a spare card? Why is my card not accepted? Why did I receive the wrong amount of cash? Why was my transaction charged twice? Why was my transfer declined? How do I change my PIN? What is the age limit for using the service? How do I edit my personal details? Why is my virtual card not working? What is automatic top-up? Why has my transfer not been received by the recipient? Why is my transfer pending? How do I terminate my account? How do I get a virtual card? Why was my card payment declined? Why is my top-up pending? What is the current exchange rate? How do I get a physical card? What should I do if I forgot my passcode? Why is the beneficiary not allowed? How do I request a refund? How do I activate my card? Which countries are supported? Is ATM support available? Why did my top-up fail? What is the charge for topping up by bank transfer? How do I top up by cash or cheque? Why is my PIN blocked? Why is my balance not updated after a cheque or cash deposit?