My transfer hasn't appeared yet
Why am I unable to verify my identity? Why was a fee charged for my card payment? Why is the exchange rate wrong for my card payment? What should I do if my card is about to expire? Why did I receive the wrong amount of cash? What are the limits for disposable cards? Why was my cash withdrawal declined? Why was my top-up reverted? What is the charge for topping up by bank transfer? How do I cancel a transfer? How do I verify my top-up? Which countries are supported? Why is my balance not updated after a bank transfer? Why is the beneficiary not allowed? Why is my balance not updated after a cheque or cash deposit? Why was my card payment declined? What should I do if my card is compromised? Why is my cash withdrawal pending? Why was a fee charged for my transfer? What should I do if my phone is lost or stolen? Why is my cash withdrawal not recognised? Why is my contactless payment not working? What should I do if my card is lost or stolen? How do I get a physical card? Why is my direct debit payment not recognised? How can I transfer money into my account? Why was my transfer declined? How do I link my card? Which fiat currencies are supported? What is the current exchange rate?