The recipient can not locate funds.
Why is my top-up pending? Is ATM support available? Why is my refund not showing up? What should I do if my card is about to expire? Why is my card not working? Why was my transfer declined? Why am I unable to verify my identity? What is the timing for transfers? Why is my direct debit payment not recognised? How do I top up my account by card? What should I do if my card is lost or stolen? When will my card arrive? Why is my card payment pending? Why is my cash withdrawal pending? What is the current exchange rate? Why is my virtual card not working? How do I link my card? Which countries are supported? What is the charge for cash withdrawal? Why is the exchange rate wrong for my cash withdrawal? Why did my top-up fail? What is the charge for currency exchange? How do I activate my card? How do I edit my personal details? Why is my transfer pending? Why is my balance not updated after a bank transfer? What are the top-up limits? How do I top up by cash or cheque? What is the charge for topping up by bank transfer? How do I use Apple Pay or Google Pay?