I just did a transfer, but don't see the money in my account. What's up?
How do I receive money? Why is my top-up pending? Was my card payment reverted? Why was my transfer declined? What is the age limit for using the service? How can I get a disposable virtual card? Why was my transaction charged twice? Which cards and currencies are supported? What should I do if my card is compromised? What is automatic top-up? What is the charge for cash withdrawal? How do I get a spare card? How do I verify the source of my funds? Why is the beneficiary not allowed? What are the limits for disposable cards? How do I top up my account by card? Why did my top-up fail? Why is my direct debit payment not recognised? Which fiat currencies are supported? Why am I unable to verify my identity? When will my card arrive? Why is my PIN blocked? What should I do if my card is about to expire? How do I top up by cash or cheque? Why was my top-up reverted? How do I edit my personal details? Why is my card not working? Why is my balance not updated after a bank transfer? Why is the exchange rate wrong for my card payment? Why is my card payment pending?