I'm confused as to why my top-up did not go through.
What should I do if my card is lost or stolen? Why is my cash withdrawal not recognised? Why is my balance not updated after a bank transfer? What is the age limit for using the service? What are the top-up limits? How do I link my card? Why is the exchange rate wrong for my card payment? How do I top up my account by card? How do I top up by cash or cheque? Why is the exchange rate wrong for my cash withdrawal? Why has my transfer not been received by the recipient? What is the current exchange rate? How do I terminate my account? Why was my transaction charged twice? Why is my direct debit payment not recognised? Why is my contactless payment not working? What should I do if I forgot my passcode? How do I change my PIN? How do I verify my identity? Why is my balance not updated after a cheque or cash deposit? How can I transfer money into my account? Why is my transfer pending? Why is my top-up pending? Why was my top-up reverted? How do I receive money? Why is the beneficiary not allowed? Was my card payment reverted? Why did I receive the wrong amount of cash? How do I get a spare card? Why is my card payment not recognised?