I don't understand why I'm being charged for using my card.
How can I get a disposable virtual card? How do I request a refund? Why is my direct debit payment not recognised? How do I change my PIN? What is the charge for cash withdrawal? Which fiat currencies are supported? Why is my balance not updated after a cheque or cash deposit? How do I verify my top-up? What is the age limit for using the service? Why do I need to verify my identity? What is automatic top-up? Why am I unable to verify my identity? What should I do if my card is about to expire? How do I verify my identity? What should I do if my phone is lost or stolen? Why is my card not working? Why did I receive the wrong amount of cash? How do I top up my account by card? Which cards and currencies are supported? Why was my card payment declined? What are the top-up limits? Why is my top-up pending? Why is my contactless payment not working? What are the limits for disposable cards? How do I verify the source of my funds? Why is there an extra charge on my statement? How can I transfer money into my account? How do I cancel a transfer? Why is my transfer pending? What should I do if I forgot my passcode?