want to know where funds come from
Why has my transfer not been received by the recipient? What should I do if I forgot my passcode? Why is the exchange rate wrong for my cash withdrawal? Why is there an extra charge on my statement? How do I order a physical card? Why was a fee charged for my transfer? What are the limits for disposable cards? How do I get a spare card? Why was my transfer declined? Why is my direct debit payment not recognised? What should I do if my phone is lost or stolen? Why was my transaction charged twice? What should I do if my card is lost or stolen? How do I edit my personal details? Why is my PIN blocked? How do I change my PIN? How do I link my card? What is automatic top-up? Why was my top-up reverted? Why do I need to verify my identity? Why is the beneficiary not allowed? Which fiat currencies are supported? How can I get a disposable virtual card? Is ATM support available? What should I do if my card is about to expire? How do I get a physical card? What is the charge for topping up by card? What is the charge for topping up by bank transfer? Why is my virtual card not working? What is the current exchange rate?