Why was I charged for payments? You didn't warn me about additional fees.
Why was my top-up reverted? Why is my card payment not recognised? What should I do if I forgot my passcode? How do I top up my account by card? Why is the exchange rate wrong for my cash withdrawal? Why is the exchange rate wrong for my card payment? How do I get a spare card? How do I terminate my account? When will my card arrive? What should I do if my card is swallowed? Is my card a Visa or Mastercard? How do I use Apple Pay or Google Pay? What is the charge for topping up by card? What is the timing for transfers? Which cards and currencies are supported? How do I verify the source of my funds? How do I cancel a transfer? What should I do if my phone is lost or stolen? Why is my refund not showing up? How do I change my PIN? What is the current exchange rate? How do I activate my card? Why is my virtual card not working? Which fiat currencies are supported? How do I get a virtual card? Why is my card not accepted? What is the age limit for using the service? Why was my transfer declined? Why is my cash withdrawal pending? What should I do if my card is about to expire?