What do I do if my top-up has not gone through?
What should I do if my card is lost or stolen? What should I do if my phone is lost or stolen? How do I verify the source of my funds? How do I receive money? How do I change my PIN? What are the limits for disposable cards? What should I do if my card is compromised? How do I get a spare card? How do I get a physical card? How do I top up my account by card? Why do I need to verify my identity? What should I do if my card is about to expire? How can I exchange currency via the app? What is the estimate for card delivery? Why was a fee charged for my transfer? Is my card a Visa or Mastercard? Why is my cash withdrawal not recognised? How do I top up by cash or cheque? How do I use Apple Pay or Google Pay? Why was a fee charged for my card payment? Why is the exchange rate wrong for my card payment? Why is my PIN blocked? What is the charge for currency exchange? Why am I unable to verify my identity? What is the age limit for using the service? What is the charge for cash withdrawal? When will my card arrive? What is the charge for topping up by bank transfer? Why is my contactless payment not working? Why is the beneficiary not allowed?