Why has my top-up been returned to my account?
How do I link my card? How do I receive money? Why has my transfer not been received by the recipient? Why is my cash withdrawal pending? Why is my balance not updated after a bank transfer? What should I do if my card is lost or stolen? What should I do if my card is about to expire? Why is my direct debit payment not recognised? How do I order a physical card? What is the current exchange rate? Why did my top-up fail? What is the timing for transfers? Which cards and currencies are supported? Why is my PIN blocked? What should I do if my phone is lost or stolen? Which fiat currencies are supported? How do I verify my top-up? Why is my card not accepted? Why was my card payment declined? Why is the beneficiary not allowed? Why is my card payment pending? What is the age limit for using the service? Why did my transfer fail? How do I verify the source of my funds? How do I get a physical card? Why is the exchange rate wrong for my cash withdrawal? What is the charge for cash withdrawal? Why is there an extra charge on my statement? Why did I receive the wrong amount of cash? What is the charge for currency exchange?