Why is there a €1 charge on my statement?
What is the charge for topping up by card? How do I edit my personal details? What is the charge for cash withdrawal? How do I get a virtual card? Why do I need to verify my identity? Why is my balance not updated after a bank transfer? How do I get a physical card? Why is my direct debit payment not recognised? What should I do if my card is swallowed? What is the estimate for card delivery? How can I transfer money into my account? What should I do if I forgot my passcode? Why has my transfer not been received by the recipient? How do I use Apple Pay or Google Pay? Which fiat currencies are supported? Why is the beneficiary not allowed? What should I do if my card is lost or stolen? How do I request a refund? Why is my cash withdrawal not recognised? Why did I receive the wrong amount of cash? What are the top-up limits? Was my card payment reverted? What should I do if my phone is lost or stolen? What is the age limit for using the service? Which cards and currencies are supported? How do I change my PIN? Why was my transaction charged twice? What is automatic top-up? Why is my top-up pending? Why is my refund not showing up?