Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.
When will my card arrive? Why did I receive the wrong amount of cash? Why is there an extra charge on my statement? Which fiat currencies are supported? How do I request a refund? How do I use Apple Pay or Google Pay? Is ATM support available? What is the charge for cash withdrawal? How do I activate my card? What are the limits for disposable cards? Why do I need to verify my identity? How do I verify my identity? Why is my card payment pending? How do I verify the source of my funds? Which cards and currencies are supported? What is automatic top-up? Why is the beneficiary not allowed? How do I link my card? How can I exchange currency via the app? What should I do if my card is swallowed? How do I receive money? Is my card a Visa or Mastercard? Why did my top-up fail? What is the estimate for card delivery? How do I change my PIN? Why is my cash withdrawal not recognised? How do I get a physical card? What is the charge for topping up by card? How do I edit my personal details? Why was my top-up reverted?