You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.
What is the charge for topping up by bank transfer? How do I order a physical card? Why is the beneficiary not allowed? How can I get a disposable virtual card? Why did my transfer fail? Which countries are supported? Why did I receive the wrong amount of cash? What should I do if my card is compromised? Why is my balance not updated after a bank transfer? Why was a fee charged for my transfer? How do I verify my top-up? Why is there an extra charge on my statement? How do I activate my card? Why is my cash withdrawal not recognised? What should I do if my card is about to expire? How do I link my card? What is the current exchange rate? When will my card arrive? Why is my PIN blocked? How do I verify my identity? Why was my cash withdrawal declined? What is the age limit for using the service? What is the charge for cash withdrawal? Why is my card payment pending? How do I get a spare card? What should I do if my card is lost or stolen? How can I transfer money into my account? What should I do if I forgot my passcode? Why has my transfer not been received by the recipient? Why is my virtual card not working?