What do I need to bring for identification?
Why did my top-up fail? What are the top-up limits? How do I verify my identity? Why do I need to verify my identity? Why is the exchange rate wrong for my card payment? Why is the beneficiary not allowed? Why is my refund not showing up? Why was a fee charged for my transfer? How do I order a physical card? How do I terminate my account? Why was my transaction charged twice? How do I verify the source of my funds? Why is my card payment not recognised? Why is my contactless payment not working? What is the charge for topping up by bank transfer? What should I do if I forgot my passcode? Why did my transfer fail? How can I transfer money into my account? How do I cancel a transfer? How can I exchange currency via the app? How do I top up my account by card? What is the charge for currency exchange? Why is my PIN blocked? How can I get a disposable virtual card? Why did I receive the wrong amount of cash? What is the charge for cash withdrawal? How do I get a virtual card? What should I do if my card is lost or stolen? What should I do if my card is about to expire? Why is my balance not updated after a cheque or cash deposit?