How do you decide what the exchange rates are?
Why has my transfer not been received by the recipient? Which fiat currencies are supported? What is the charge for currency exchange? Why was my transaction charged twice? Why is the exchange rate wrong for my cash withdrawal? How can I get a disposable virtual card? Why was my cash withdrawal declined? Why is my direct debit payment not recognised? Why is my balance not updated after a bank transfer? Why is my contactless payment not working? Is ATM support available? How do I activate my card? How do I request a refund? When will my card arrive? Why is my card not working? What should I do if my phone is lost or stolen? What is the age limit for using the service? Why was my transfer declined? Why was my top-up reverted? Why is my balance not updated after a cheque or cash deposit? How do I verify the source of my funds? Why was a fee charged for my transfer? How do I order a physical card? How do I get a physical card? Why do I need to verify my identity? How do I change my PIN? How do I cancel a transfer? What should I do if my card is about to expire? What is the charge for cash withdrawal? Why is my cash withdrawal not recognised?