I just got my new card, how do I activate it?
Why do I need to verify my identity? Why is my balance not updated after a cheque or cash deposit? How do I top up by cash or cheque? Why was my cash withdrawal declined? Why is the exchange rate wrong for my card payment? Why is my contactless payment not working? What should I do if my card is lost or stolen? How can I transfer money into my account? What should I do if my phone is lost or stolen? How do I cancel a transfer? Why did I receive the wrong amount of cash? Why is the beneficiary not allowed? Why is my card not accepted? Why is my direct debit payment not recognised? What is automatic top-up? Which fiat currencies are supported? Why is there an extra charge on my statement? Which cards and currencies are supported? What are the limits for disposable cards? Why was my card payment declined? Why is my cash withdrawal not recognised? How do I terminate my account? Is ATM support available? What is the charge for currency exchange? Why is my balance not updated after a bank transfer? What is the charge for topping up by card? How do I top up my account by card? Why is my card not working? Is my card a Visa or Mastercard? What is the age limit for using the service?