There is an extra small charge on my card! What do I do?
What is the charge for topping up by card? How do I terminate my account? Why was my transaction charged twice? How do I verify my top-up? Why is my cash withdrawal pending? What is the charge for cash withdrawal? Why is my virtual card not working? How can I transfer money into my account? How do I request a refund? Why did I receive the wrong amount of cash? Why is my refund not showing up? What are the limits for disposable cards? Why has my transfer not been received by the recipient? Why is my transfer pending? Why is my direct debit payment not recognised? Why do I need to verify my identity? Was my card payment reverted? Why was my cash withdrawal declined? Why is the exchange rate wrong for my cash withdrawal? Why was a fee charged for my card payment? Is my card a Visa or Mastercard? What should I do if my phone is lost or stolen? Why is the exchange rate wrong for my card payment? Why is my card payment not recognised? How do I activate my card? Why is my balance not updated after a bank transfer? Why is my balance not updated after a cheque or cash deposit? Which cards and currencies are supported? Why was my card payment declined? How do I top up by cash or cheque?