I did not charge my account for that transaction.  That's an error.
How do I top up by cash or cheque? What should I do if my card is lost or stolen? Why has my transfer not been received by the recipient? Why is my top-up pending? Which countries are supported? What should I do if my card is swallowed? What should I do if my card is about to expire? Why did I receive the wrong amount of cash? What are the top-up limits? How do I order a physical card? Why is the exchange rate wrong for my card payment? Why is my balance not updated after a bank transfer? How do I change my PIN? Why did my transfer fail? Why is my contactless payment not working? How do I terminate my account? Why is the beneficiary not allowed? What is the age limit for using the service? Why was my transaction charged twice? How do I link my card? Why is my card not accepted? How do I request a refund? Why was a fee charged for my card payment? How do I verify the source of my funds? How can I transfer money into my account? Why is my virtual card not working? Why did my top-up fail? How can I get a disposable virtual card? How do I activate my card? Why is there an extra charge on my statement?