My cash deposit isn't in my account. What happened?
Which cards and currencies are supported? How do I top up my account by card? How do I verify my top-up? How can I exchange currency via the app? Why is my refund not showing up? What are the top-up limits? How can I transfer money into my account? Why is my card not accepted? What are the limits for disposable cards? How do I receive money? How can I get a disposable virtual card? What should I do if my phone is lost or stolen? Why was a fee charged for my card payment? When will my card arrive? Why is the exchange rate wrong for my card payment? Why was my top-up reverted? What is the charge for topping up by bank transfer? How do I use Apple Pay or Google Pay? What is the charge for topping up by card? Why is there an extra charge on my statement? How do I order a physical card? Why is my direct debit payment not recognised? How do I activate my card? What should I do if my card is lost or stolen? Why am I unable to verify my identity? What is the current exchange rate? Why is my cash withdrawal pending? Why is my transfer pending? Which countries are supported? Why has my transfer not been received by the recipient?