When will my top up process?
Why is my balance not updated after a bank transfer? How do I receive money? Why do I need to verify my identity? How do I terminate my account? Is my card a Visa or Mastercard? How do I top up by cash or cheque? Why was my cash withdrawal declined? Which countries are supported? Why was my transaction charged twice? How do I activate my card? Why is the beneficiary not allowed? Why is my card not working? How do I change my PIN? Why did my transfer fail? Why is my refund not showing up? Why is the exchange rate wrong for my card payment? What should I do if my card is swallowed? Was my card payment reverted? Why was a fee charged for my transfer? How can I get a disposable virtual card? How do I get a spare card? What is automatic top-up? Why is my cash withdrawal pending? How do I order a physical card? Why was my card payment declined? Why is my balance not updated after a cheque or cash deposit? What is the age limit for using the service? How do I verify my identity? Why did I receive the wrong amount of cash? How can I exchange currency via the app?