I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?
Why is my direct debit payment not recognised? How do I get a virtual card? How do I change my PIN? Why has my transfer not been received by the recipient? How do I get a spare card? What is the timing for transfers? Why did my transfer fail? What is the current exchange rate? Why is my card not working? Why is my contactless payment not working? How do I top up by cash or cheque? How do I verify my identity? Why was a fee charged for my transfer? Which countries are supported? Which cards and currencies are supported? Was my card payment reverted? Why was my transfer declined? Why was my card payment declined? How do I get a physical card? How do I edit my personal details? What is the charge for topping up by bank transfer? Why is my virtual card not working? What should I do if my card is swallowed? Why is my balance not updated after a bank transfer? Which fiat currencies are supported? How do I top up my account by card? Why is my cash withdrawal pending? How do I cancel a transfer? How can I exchange currency via the app? When will my card arrive?