My bank refused to do a charge back
Call Comcast during a non-peak time (first thing in the morning?), wait on hold, and politely explain what happened and request a $50 credit. Also politely request that your premium support request be handled for free given how much hassle you've had getting disconnected. They'll be able to tell your premium request was never answered because there are no notes on your support tickets. Calling them is much easier than any of your other options. You can't make your bank do a charge back. This function is to assist with straight up fraud, not a customer service mistake. (Think spoofed or stolen card or if a vendor intentionally acted fraudulently.) While you may believe what they did is fraud, your bank will require that you provide the vendor with the opportunity to rectify the situation themselves. Trying to call back and giving up after a long hold time won't meet their standards. If banks started letting anyone unhappy with a vendor start doing charge backs, they would be doing nothing else all day. The issues you're describing has not reached the threshold for the bank to authorize a charge back.  Comcast has local and regional offices, and you could go in person to speak with someone. Maybe there isn't one near you. There are non-peak hours which wait times will be less. You'll just have to grin and bear it if you truly want the money back. Then, take your business elsewhere and post bad reviews online. Always keep in mind that when you eventually speak with someone, they will not be the person that messed up, and you should be overly nice and polite to them. I promise it will yield far better results than being surly and demanding. Another way to get Comcast's attention would be to file a complaint with the BBB. It might take longer, but I've had this work with big companies, usually with good results. Again, be nice to whomever contacts you. In reference to your recent duplicate question: Mastercard won't be able to help at all. They play no part in the transaction at all.
This could be a case of the new chip card technology and dealing with slow reimbursement turnaround time. I recently visited a restaurant who was not using the chip technology, and it refused my card after several attempts. I found out from my bank it was because the restaurant was not set up for chip and I had not eaten there before....I know at the other end it takes far longer for the funds to get to the merchant; banks don't want to part with other people's money. "The statement is (in laymans terms - if not in real terms) correct. Most credit cards (I know this to be true for VISA and Mastercard) have dispute processes and will do a chargeback on the merchant - ie take the money back from the supplier in cases where you don't receive the goods or other fraud - Particularly if they can't produce a signature and (for transactions which are not face-to-face) a tracking number. Your exact rights will vary by bank, but mostly they need to follow the guidelines set by the Credit Card company - and you do need to be a bit careful - if you received goods which were fake or a dispute arises you may be up for shipping the goods back to the merchant - and you have a limited - but reasonable time - in which to make the dispute. (The statement ""the money is the banks"" is not technically true, there is no money involved until you pay it, only credit [ they are very different, but almost no-one knows that, I communicated with a Minister of Finance on the topic], but this is quite technical and as a layman not something you need to worry about here)" "If it makes you feel any better, I now bank with a credit union. These WF assholes called me one day to tell me that someone had tried to withdraw $500 from my account and that I needed to sign up for a more secure account, of course with a $16 monthly charge. So I did what anybody would do... went to the bank and ask questions right? After I got there and mention the problem they told me that nothing was wrong with my account, that no transactions were attempted and even if they did attempt them and were canceled they would still show up but they didn't. Few minutes later I got another call from that guy and he was telling me that the problem was taken care of and that I didn't need to go to the bank. After that I was just suspicious. Basically what it came down to was that somebody was trying to set me up for accounts that I didn't ask for just so he can get promoted at my expense. They gave me a opportunity to report him but I didn't because I knew him personally, he was one of my ""friends"" and at the time he had two kids. I didn't want him to lose his job. I told him that what he did was completely fucked up and that you don't do that to people outside of WF. That same day I withdrew all my money. I still remember cutting the conversation short after WF tried to convince me all kinds of ways not to do that. I been with a Credit Union about 3 years now and so far so good." "Can I force companies to accept a SEPA bank account? Are there any European regulations I can slap on their faces? I am not sure if you can force. Any change in regulations to this effect much come from the Company law Board [or equivalent in each countries.] Right now as much as I understand this is more voluntary for the companies to adopt it and the rationale is its easier for companies and hence beneficial. SEPA Direct Debit is more recent. The key aspect in this is ""Mandate Management"". Before SEPA every country had slightly different norms. Some were fundamentally different, for example in Belgium Mandate was to be captured and stored by your Bank [payee Bank/Debtor Bank]. In SEPA it is the responsibility of T-Mobile [Creditor].  Although SEPA has guidelines, they are more elementary. For example ""Mandate Signature"" needs to be on paper. Can an electronic copy be created? Belgium has some guidelines. Other countries have different. This falls in preview of each country defining what a ""Signature"" is, what is valid electronic signature etc. Further SEPA DD rules allow you to reverse a debit with 8 weeks [you can inform your Bank in Netherlands]. There is also a period of 13 months where you can say this debit was unauthorized. Now this is where is risk comes in as it is borne by the Creditor [T-Mobile].  Depending on convoluted rules in different countries, you may easily prove you didn't sign the mandate because as per Netherlands law, Signature / authorization means xyz. This is more likely the reason the Service providers are not willing to accept account in other Euro Zone." Most merchants (also in Europe) are reasonable, and typically are willing to work with you. credit card companies ask if you tried to work with the merchant first, so although they do not enforce it, it should be the first try. I recommend to give it a try and contact them first. If it doesn't work, you can always go to the credit card company and have the charge reversed. None of this has any effect on your credit score (except if you do nothing and then don't pay your credit card bill). For the future: when a transaction supposedly 'doesn't go through', have them write this on the receipt and give it to you. Only then pay cash. I am travelling 100+ days a year in Europe, using my US credit cards all the time, and there were never any issues - this is not a common problem. I don't think there's anything to worry about.  TFS doesn't really care who's paying, as long as the loan is being paid as agreed.  Of course you're helping your dad's credit history and not your own, but I doubt TFS would give back money just because it came from your bank account. A business may claim a payment wasn't made against the loan, but you'd have the records that you did in fact pay (keep those bank statements).  In theory they could sue you, in practice you'd send them the proof and they'd investigate and find the misplaced money.  THAT does happen sometimes; the wrong account is credited.  If it did end up in court, again you'd win because you have proof you sent payments.  Even if you put the wrong loan account number to pay to, you'd have proof you in fact sent the money.   If you're talking about something like a loan shark... they can do whatever they like.  They won't sue you though, because again you'd have proof.  That's why they'd use violence.  But probably a loan shark wouldn't falsely claim you didn't pay if you did, as word would get out and the loan shark would lose business.  And again, as long as they get what's agreed to, they don't care how they get it or who they get it from. Is there a point after which they legally unable to charge me? No. If you gave a check, then the bank may bounce it as stale after 6 months, but doesn't have to. With debit/credit transactions, they post as they're processed, and some merchants may not sync their terminals or deposit their manual slips often. As the world becomes more and more connected this becomes extremely rare, but still happens. Technically your promise to pay is a contract which never expires, and they can come after you years later to collect. As far as I can see, this is an issue of the bank's policy rather than some legal regulation. That means that you'll need to work it out with the bank.  To give you a couple of ideas to work with when you talk with them, maybe something from this list will work: Good luck! I have already talked to them over the phone and they insist they   haven't charged me yet, and I will not be charged. When I informed   them I had in fact been charged they agreed it would be reversed. So I   have tried to resolve the issue and I don't have any confidence they   will reverse the charge as it has not been done yet. They are   difficult to communicate which makes the whole process more difficult. Your best next step is to call the credit card company and share this story.  I believe the likely result is that the credit card company will initiate a charge back. My question is, is this a valid reason to file a chargeback on my credit card? Yes.   If you attempted to work it out with the vendor and it is not working out, this is an appropriate time to initiate a charge back. "Debit Cards have a certain processing delay, ""lag time"", before the transaction from the vendor completes with your bank. In the US it's typically 3 business days but I have seen even a 15 day lag from Panera Bread. I guess in the UK, payment processors have similar processing delays. A business is not obliged to run its payment processing in realtime, as that's very expensive. Whatever be the lag time, your bank is supposed to cover the payment you promised through your card. Now if you don't have agreements in place (for example, overdraft) with your bank, they will likely have to turn down payments that exceed your available balance. Here is the raw deal: In the end, the responsibility to ensure that your available balance is enough is upon you (and whether you have agreements in place to handle such situations) So what happened is very much legal, a business is not obliged to run its payment processing in realtime and no ethics are at stake. To ensure such things do not happen to me, I used to use a sub-account from which my debit card used to get paid. I have since moved to credit cards as the hassle of not overdrawing was too much (and overdraft fees from banks in the US are disastrous, especially for people who actually need such a facility)" Maybe there's more to this story, because as written, your sister seems, well, a little irrational. Is it possible that the bank will try to cheat you and demand that you pay a loan again that you've already paid off? Or maybe not deliberately cheat you, but make a mistake and lose track of the fact that you paid? Sure, it's POSSIBLE. But if you're going to agonize about that, what about all the other possible ways that someone could cheat you? What if you go to a store, hand over your cash for the purchase, and then the clerk insists that you never gave him any cash? What if you buy a car and it turns out to be stolen? What if you buy insurance and when you have a claim the insurance company refuses to pay? What if someone you've never met or even heard of before suddenly claims that you are the father of her baby and demands child support? Etc etc. Realistically, banks are fanatical about record-keeping. Their business is pretty much all about record-keeping. Mistakes like this are very rare. And a big business like a bank is unlikely to blatantly cheat you. They can and do make millions of dollars legally. Why should they break the law and risk paying huge fines and going to prison for a few hundred dollars? They may give you a lousy deal, like charge you outrageous overdraft fees and pay piddling interest on your deposit, but they're not going to lie about how much you owe. They just don't. I suggest that you not live your life in fear of all the might-be's. Take reasonable steps to protect yourself and get on with it. Read contracts before you sign, even if the other person gets impatient while you sit there reading. ESPECIALLY if the other person insists that you sign without reading. When you pay off a loan, you should get a piece of paper from the bank saying the loan has been paid. Stuff this piece of paper in a filing cabinet and keep it for years and years. Get a copy of your credit report periodically and make sure that there are no errors on it, like incorrect loan balances. I check mine once every year or two. Some people advise checking it every couple of months. It all depends how nervous you are and how much time you want to spend on it. Then get on with your life. Has your sister had some bad experience with loans in the past? Or has she never borrowed money and she's just confused about how it works? That's why I wonder if there's more to the story, if there's some basis for her fears. I just had this happen to me with Chase and speaking with my executive support contact, they will not return the funds unless you request them back.  Which I find appalling and just one more reason that I don't like working with Chase! "You promised to pay the loan if he didn't.  That was a commitment, and I recommend ""owning"" your choice and following it through to its conclusion, even if you never do that again.  TLDR: You made a mistake: own it, keep your word, and embrace the lesson.  Why?  Because you keep your promises.  (Nevermind that this is a rare time where your answer will be directly recorded, in your credit report.) This isn't moralism. I see this as a ""defining moment"" in a long game: 10 years down the road I'd like you to be wise, confident and unafraid in financial matters, with a healthy (if distant) relationship with our somewhat corrupt financial system.  I know austerity stinks, but having a strong financial life will bring you a lot more money in the long run. Many are leaping to the conclusions that this is an ""EX-friend"" who did this deliberately.  Don't assume this. For instance, it's quite possible your friend sold the (car?) at a dealer, who failed to pay off this note, or did and the lender botched the paperwork.  And when the collector called, he told them that, thinking the collector would fix it, which they don't do. The point is, you don't know: your friend may be an innocent party here.  Creditors generally don't report late payments to the credit bureaus until they're 30 days late.  But as a co-signer, you're in a bad spot: you're liable for the payments, but they don't send you a bill.  So when you hear about it, it's already nearly 30 days late.  You don't get any extra grace period as a co-signer. So you need to make a payment right away to keep that from going 30 late, or if it's already 30 late, to keep it from going any later.   If it is later determined that it was not necessary for you to make those payments, the lender should give them back to you.  A less reputable lender may resist, and you may have to threaten small claims court, which is a great expense to them. Cheaper to pay you.  They say France is the nation of love. They say America is the nation of commerce.  So it's not surprising that here, people are quick to burn a lasting friendship over a temporary financial issue.  Just saying, that isn't necessarily the right answer.  I don't know about you, but my friends all have warts.  Nobody's perfect.  Financial issues are just another kind of wart.  And financial life in America is hard, because we let commerce run amok.  And because our obsession with it makes it a ""loaded"" issue and thus hard to talk about.  Perhaps your friend is in trouble but the actual villain is a predatory lender.  Point is, the friendship may be more important than this temporary adversity.  The right answer may be to come together and figure out how to make it work.  Yes, it's also possible he's a human leech who hops from person to person, charming them into cosigning for him. But to assume that right out of the gate is a bit silly.  The first question I'd ask is ""where's the car?"" (If it's a car). Many lenders, especially those who loan to poor credit risks, put trackers in the car.  They can tell you where it is, or at least, where it was last seen when the tracker stopped working.  If that is a car dealer's lot, for instance, that would be very informative.   Simply reaching out to the lender may get things moving, if there's just a paperwork issue behind this.  Many people deal with life troubles by fleeing: they dread picking up the phone, they fearfully throw summons in the trash.  This is a terrifying and miserable way to deal with such a situation.  They learn nothing, and it's pure suffering.   I prefer and recommend the opposite: turn into it, deal with it head-on, get ahead of it.   Ask questions, google things, read, become an expert on the thing. Be the one calling the lender, not the other way round.  This way it becomes a technical learning experience that's interesting and fun for you, and the lender is dreading your calls instead of the other way 'round.  I've been sued.  It sucked.  But I took it on boldly, and and actually led the fight and strategy (albeit with counsel).  And turned it around so he wound up paying my legal bills.  HA!  With that precious experience, I know exactly what to do... I don't fear being sued, or if absolutely necessary, suing.   You might as well get the best financial education.  You're paying the tuition!" From my experience using PayPal for selling products on eBay (and for the last two, experiences of a friend)...  Can paypal get money from my Bank Account without my authorization. This is assuming they have transferred the funds to me. They can't pull money from your bank account without your authorization. They will, however, take the money from your PayPal account if it's still there, or leave you with a negative balance if you've already withdrawn. They will do this as soon as there is a claim against you and will only release the funds if the investigation ends in your favor. Any money received would first be used to satisfy the negative balance. What actions can paypal takes against me if charge back amount is very high and I don't agree / pay them. They will send it to a collections agency. Is there any case it is going to effect my bank account, i.e. is there any chance paypal can block my bank account in India. They will block you from using PayPal. If you try to sign up again with a different bank account or credit card and they recognize you as the account holder, they will block that account as well. For me, it is mostly for the fraud protection. If I have a debit card and someone makes a fraudulent charge the money is removed from my bank account.  From my understanding, I can then file a fraud complaint with the bank to recover my money.  However, for some period of time, the money is missing from my bank account.  I've heard conflicting stories of money being returned quickly while the complaint is undergoing investigation as well as money being tied up for several days/weeks.  It may depend on the bank. With a credit card, it is the banks money that is tied up.