Online Return Policies
If you paid by credit card, file a dispute with the credit card company. They will credit you the money immediately while they investigate. The burden of proof will then be on the merchant. Keep your documents handy in case you need them: USPS receipt, proof of delivery, copies of all correspondance, etc. File the credit card chargeback now, because there are time limits. The FTC has more information.
PayPal will be contacting you shortly, I'm sure.  You'll see the reversal on their site in a few days as well as a fee from their end I bet. What happens would depend on company culture.  At the very least they could pass it on to their manager.  Or maybe the company just pays support staff by number of answered emails in which case you get the quickest pre-canned answer they can provide.  But the net effect is they will continue to lose to alternatives because of this issue.  They have been given customer feedback.  And their culture is to ignore it.  The results are self inflicted. Yeah, I had a guy one time send me 6 faxes in the span of 2 days - along with 6 followup calls, of course.  We had a double-your-money-back guarantee at the time and even with that, it was just easier to refund the $200 than to keep dealing with him. I don't see this article being about the merit of the customers claim but rather the condition of sale:  &gt; You agree not to file any complaint, chargeback, claim, dispute, or make any public forum post, review, Better Business Bureau complaint, social media post, or any public statement regarding the order, our website, or any issue regarding your order, for any reason, within this 90 day period, or to threaten to do so within the 90 day period, or it is a breach of the terms of sale, creating liability for damages in the amount of $250, plus any additional fees, damages - both consequential and incidental, calculated on an ongoing basis.  I'm happy to rally my pitchfork against any company that includes these conditions. Amazon announced this last month. Only at Kohls and Whole Foods. They are the ones who needed this service not Walmart.  http://mashable.com/2017/09/20/amazon-returns-kohls/  Walmart returns are pretty easy. Bought some bike tires and rim that were too small, but I tried putting them on anyway. The tire ripped and tubes popped. They asked nothing just took it back I was so glad I didn't have to explain that. I didn't see on the website if the previous years model worked.   The solution they offered in the end didn't cost you any more. You would be credited for the purchase.   At any point in the store when you went back did you talk to a manager? Did you talk to a manager after any of the initial phone calls? The sales people have limited power. I'm sure a manager would have settled this much quicker than blindly emailing the execs. Yeah, but they have a price match policy; have them price match themselves or go home and order it online.  Or hell, use your smart phone on their free wifi to place the order so the sales person doesn't get credit for the sale and can't harass you for a warranty. "For 60 days I got $2,958.  What you have is how much it would cost you over a 3 month period ASSUMING that ALL of your receivables were paid at 30 days rather than 60. But I'm confused by ""our return is 3.6%"", is that the interest you're charging the customer for paying late? Would the invoice be 3.6/30 n-60? I'm not sure" Thank you for the summary! I live in a small city where it would never take more than 10 minutes to walk into the store and get your refund, so I don't see a huge advantage to this. Maybe for bigger and busier stores. Ideally, warranty returns should be handled by the manufacturer because in theory returns give them feedback to improve their products. If a certain model of DVD player is always being returned 6-12 months after sale, there's a problem with it, and having the returned, failed units on hand provides the engineers with evidence to improve their products.   Of course, with razor-thin margins and price pressure, the ideas above are a luxury and pretty much a thing of the past, I guess. "Yeh sure! You will drive your car, hope the store will have what you look for, in the right size and color, and pay more. Rather than buy on-line.  What's next? You will say ""it's the fault of the consumer"" that they chose to drive cars instead of horses with buggies?  Brick and mortar retail can not be the same if you can shop and have huge selection on-line from anywhere were you live." "Sales tax and luxury tax is what you will have to pay tax wise, and they are non-refundable (in most cases but the rules vary area to area).  This really tripped up some friends of mine I had come from England.  The rules are complicated and regional.  Sales tax is anywhere from 0% to 10.25% and are not usually applied to raw foods.  Luxury taxes are usually state level and only apply to things most people consider a large purchase. Jewelry, cars, houses, etc. Not things your likely to buy. (Small, ""normal"" jewelry usually doesn't count. Diamond covered flava-flav clock ... probably has a luxury tax.) For sales tax, it can change a lot. Don't be afraid to ask. People ask all the time. It's normal. I personally add 10% to what I buy. Sales tax in my city is 7%, county is 6.5%, state is 6%. So you can get different rates depending on what side of the street you shop on some times.  Under normal circumstances you do not get a refund on these taxes. Some states do give refunds. Usually however the trouble of getting that refund isn't worth it unless making a large purchase.  You are not exempt from paying sales tax. (Depending on where you go you may get asked). Business are exempt if they are purchasing things to re-sell. Only the end customer pays sales tax.  Depending on where you go, online purchases may not be subject to sales tax. Though they might. That, again, depends on city, county, and state laws. Normally, you will have to pay sales tax at the register. It will be calculated into your total, and show as a line item on your receipt. http://3.bp.blogspot.com/-yAvAm2BQ3xs/TudY-lfLDzI/AAAAAAAAAGs/gYG8wJeaohw/s1600/great%2Boutdoors%2Breceipt%2BQR-%2Bbefore%2Band%2Bafter.jpg Also some products have other non-refundable taxes. Rental car taxes, fuel taxes and road taxes are all likely taxes you will have to pay.  Areas that have a lot of tourists, usually (but not always) have more of these kinds of taxes.  Friendly note. DON'T BUY DVDs HERE! They won't work when you get home. I know you didn't ask but this catches a lot of people. Same for electronics (in many cases, specially optical drives and wireless)." Sure, just saying. It does exist.   Also I don't understand why people need to return stuff so much. Only thing I can see it being needed so much is people buying something solely to use it for a one time use then getting their money back. Or simply over shopping and not controlling their budget and need their money back after they realize they spent too much on shit they don't need.  I mean, if I need to buy something, I do some research, find the best product for the price and get the best offer the first time. Unless it's broken or defective I've never had to return anything. Then again I'm also not a compulsive shopper that blows my budget on shit I don't need.  I don't know. Doesn't seem like a make or break feature for me and won't sway which service I use either way. I agree that it sounds like a lot. The last time I read about it someone had been banned for violating the threshold. They were very angry. Their point was that it fails to account for volume of purchases or cost of items returned. They had been buying everything through amazon, so it was particularly harsh to be cut off, but they thought it was unfair since some people are able to exceed the amount of value returned comparatively several times over without violating the magic threshold. (i.e. return 40 $1 items and lose your account, but return 10 $1k items and you're fine). Former Walmart associate here. As long as you have a receipt and it hasn't been more than 90 days, they will take back almost anything. I've seen stained baby clothes and totally destroyed sneakers written off so that the customer could have their full refund.