Company asking for card details to refund over email
If it is a well known company that wants to give you a refund, I would not worry about giving them your credit card number.  However, I would never type my credit card number into an e-mail message. E-mail messages are very insecure, and can be read by many people along its way to the destination. They also can be archived in many places, meaning that your number will continue to be posted out there for someone to grab in the future.  If you need to give this company your credit card number, do it over the phone.  Having said that, ultimately you are not generally responsible for fraudulent charges if your card number is stolen and misused. I've had so many fraudulent charges, despite my being relatively careful with my number, that I don't really worry much anymore about losing my number. I just check my statement for false charges, and when they happen,  the bank cancels the charge and issues me a new number. It has happened to either my wife or I maybe 5 times over the last two years. I used to work for a online payment posting company. Anytime a payment is made via Credit Card to a company that does not have PCI DSS(aka the ability/certification to store credit card information) there is a MD5 checksum(of the confirmation code, not the Credit Card information) that get sent to the company from the processor(billing tree, paypal, etc). The company should be able to send this information back to the processor in order to refund the payment.  If the company isn't able to do this, to be honest they shouldn't be taking online credit card payments. And by all means do not send your credit card information in an email. As said above, call the company's customer service line and give them the info to credit your account. "Personally, I would just dispute this one with your CC.  I had a situation where a subscription I had cancelled the prior year was billed to me.  I called up to have a refund issued, they couldn't find me in their system under three phone numbers and two addresses.  The solution they proposed was ""send us your credit card statement with the charge circled,"" to which I responded ""there's no way in hell I'm sending you my CC statement.""  Then I disputed the charge with the CC bank and it was gone about two days later.  I partially expect to have the same charge appear next year when they try to renew my non-existent subscription again. Now, whether or not this is a normal practice for the company, or just a call center person making a good-faith but insecure attempt to solve your problem is irrelevant.  Fact of the matter is, you tried to resolve this with the merchant and the merchant asked for something that's likely outside the bounds of your CC Terms and Conditions; sending your entire number via email.   Dispute it and move on.  The dispute process exists for a reason." "While I agree with Ben a lot I feel like his answer is really poor here. You do not call a number to give your credit card information out for a refund.  That is ridiculous.  Just from his answer - he has had 5 cases of fraud lately - you should know that you shouldn't follow this advice. I personally don't ever give my credit card number over the phone, unless it is the very very very last resort.  It is not just about money and safety but it is about time.  Every time that you give your number out over the phone there is a chance that the employee on the other end (by either scam or legitimate business) will use or sell your info.  So you need to determine if the time saved by doing a transaction over the phone is worth hours/days of your time if your card has a fraud issue.  And note that fraud sometimes is easily negated, but if done smartly can be hard to prove via a quick call or email to card company. What should you do? Tell company that you will simply get the refund through your credit card company. And if we go back to time element...  You fill out form on card website.  Card company goes back to vendor and says - ""Why are you asking for card numbers via email?""  Card company either cancels vendor contract or more likely helps them understand the technology available so they don't have to do this.  Therefore that quick form that you filled out will now keep this company from bugging you again.  By going through their archaic ""systems"" you are enabling their behavior." "A bona-fide company never needs your credit card details, certainly not your 3-digit-on-back-of-card #, to issue a refund.  On an older charge, they might have to work with their merchant provider.  But they should be able to do it within the credit card handling system, and in fact are required to.  Asking for details via email doesn't pass the ""sniff test"" either.  To get a credit card merchant account, a company needs to go through a security assessment process called PCI-DSS. Security gets drummed into you pretty good.  Of course they could be using one of the dumbed-down services like Square, but those services make refunds ridiculously easy.   How did you come to be corresponding on this email address?  Did they initially contact you?  Did you find it on a third party website?  Some of those are fraudulent and many others, like Yelp, it's very easy to insert false contact information for a business. Consumer forums, even moreso.  You might take another swing at finding a proper contact for the company.  Stop asking for a cheque.  That also circumvents the credit card system.  And obviously a scammer won't send a check... at least not one you'd want!  If all else fails: call your bank and tell them you want to do a chargeback on that transaction.  This is where the bank intervenes to reverse the charge.  It's rather straightforward (especially if the merchant has agreed in principle to a refund) but requires some paperwork or e-paperwork.   Don't chargeback lightly.  Don't use it casually or out of laziness or unwillingness to speak with the merchant, e.g. to cancel an order.  The bank charges the merchant a $20 or larger investigation fee, separate from the refund.  Each chargeback is also a ""strike""; too many ""strikes"" and the merchant is barred from taking credit cards. It's serious business.   As a merchant, I would never send a cheque to an angry customer.  Because if I did, they'd cash the cheque and still do a chargeback, so then I'd be out the money twice, plus the investigation fee to boot." Definitely push for a check, they may not do anything nefarious with your credit card number however someone else may be able to read the email before it gets to its final destination. It's never safe to give out credit card number in a less than secure interface. Also, if this is a well known company, then the person interacting with you should know better than to ask for your information through email.
It appears all you have to do is submit a form. It might be better if she submitted it herself instead of you doing it on her behalf.  All natural persons (individuals) and non-natural persons (businesses)   are entitled to access and inspect the data held on record about them   in the Central Credit Information System (KHR). I don't think Canada truly respects the business competitiveness side of emailing business with business-related propositions. In turn, cold calling volume will shoot through the fucking roof for confirmation to send an email with appropriate content. Next thing you know, they pass a law for anti-spam calling -.- You have no grounds for a refund. The flight took off on time, and you chose not to be on board. The fact that the airline could not guarantee ahead of time that the flight would leave on time is not relevant. You can certainly try to dispute the charge with the airline, and it sounds like you have done so. The airline correctly indicates that your dispute is unfounded. You can call up your credit card company and explain the situation, and they may accept your dispute. However, I am not aware of any credit card that would reimburse you (that is, issue a chargeback) in this situation. I'm not trying to be unsympathetic. It sucks that you felt you could not rely on the airline, and are now out some money. Fundamentally, though, this was your choice. The airline would be obligated to reimburse you the cost of your flight, or book you on another flight, if the flight was cancelled due to bad weather or other issues, but they owe you nothing if the flight took off on schedule. Thank you for the summary! I live in a small city where it would never take more than 10 minutes to walk into the store and get your refund, so I don't see a huge advantage to this. Maybe for bigger and busier stores. You seem overly fixated on dead tree documentation of purchases.  They are deducting this from your account monthly - the mere fact that the money was taken is enough to prove in court that they have you on their books and to hold them to paying out said insurance.  The email copies is actually a better way to organize receipts in most cases (can't be destroyed as easily, etc.) You can cancel the insurance - but don't just stop paying (you'd owe them money then).  I foresee increasing difficulty navigating the 21st century for you unless you can get past this concern about physical receipts.  I doubt other companies would do much better. FWIW, I live in the continental US.  I don't know how different the Philippines is with regard to moving everything to digital "If she reported the income on the business return, I'd treat this as a ""mail audit"". Try to get a clear statement from Square confirming what they reported, under which SSN/EIN, for what transactions. Make a copy of that. If at all possible, get them to send a letter to the IRS (copy to you) acknowledging that they reported it under the wrong number. Copy the IRS's letter. Square's letter, and both personal and business 2012 returns. Write a (signed) cover letter explaining what had happened and pointing out the specific line in the business return which corresponded to the disputed amount, so they can see that you did report it properly and did pay taxes on it as business income. End that letter with a request for advice on how to straighten this out.  Certified-mail the whole package back to the IRS at whatever address the advisory letter gives. At worst, I'm guessing, they'll tell you to refile both returns for 2012 with that income moved over from the business return to the personal return, which will make everything match their records. But with all of this documentation in one place, they may be able to simply accept that Square misreported it and correct their files. Good luck. The IRS really isn't as unreasonable as people claim; if you can clearly document that you were trying to do the right thing, they try not to penalize folks unnecessarily." http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre27.pdf if you are in the US Look at section 805 and 805 about how they may contact you and what they are and aren't allowed to do. You can simply send a Certified Mail, Return Receipt (CMRR) letter explaining you have no part of it, and that they are not allowed to contact you by any means other than in writing from this point forward. Then you can either put return to sender on the letters (it costs them money) or open them and delete anything you don't need. They specifically state on their website this waiver does not apply to this incident.  It only applies to the use of their credit monitoring product.  [link to website](https://www.equifaxsecurity2017.com/).    So basically you can't have identify fraud then blame it on their credit monitoring tool.  In this case, Equifax is guilty of several things, not related to this product, so they can't just sneak in a clause like this. I believe the appropriate recourse in this scenario is to bring a court case for breach of contract.   The 1p repricing issue has been admitted as an error out of scope of the purpose of the software. Obviously, the credit card's administators know who this charge was submitted by. Contact them, tell them that you don't recognize the charge, and ask them to tell you who it was from. If they can't or won't, tell them you suspect fraud and want it charged back, then wait to see who contacts you to complain that the payment was cancelled. Note that you should charge back  any charge you firmly believe is an error, if attempts to resolve it with the company aren't working. Also note that if you really ghink this is fraud, you should contact your bank and ask them to issue a new card number. Standard procedures exist. Use them when appropriate. Visa, Mastercard have very strong consumer protection. I have been wondering about this question for a while but never got around to asking it here: What happens if a retailer knowingly defrauds me? My guess is the first party to ask for help is Visa, Mastercard: a retailer knowingly defrauding you is unlikely to refund you any money. However, slip-ups do happen. If this is a retailer of good repute, they will not only refund you the money but send you a gift card too! Please do followup this post with what helped you in the end, but my guess is, your first (and last) line of defense would be Visa, Mastercard. Anything that would go through the bank would take such a lot of time and effort, that you would be better off writing it off. Call the credit card company you used to fund the account and file claims against each transaction used to top up the entropay account.  File it either as merchandise not received, or in your case it sounds like unauthorized transaction would be appropriate as well.  Your (real) credit card company will lodge the dispute and get your money back, usually will credit your account back within a couple of days.  Be sure to follow up with your credit card company, as they usually send you some forms to fill out and sign before they finalize the claim. Don't even remind me of poor CS.  My mom was on the phone for 5 hours yesterday 5 HOURS with Expidia because they messed up on their end. They offered my mom $25 credit but they never emailed it.  After the 5 hours they said that they had no record of the calls and we had to call the air plane company ourselves.  I am never using them again "I would hold off on making that threat (closing your account). First, because as others have said, it's not likely to help. And second, assuming you're willing to make good on that threat, you should only play that card as a final absolute last resort, because if it fails, and you close your account, there is little to nothing else you can try to get what you want. First, talk one-on-one with a personal banker at your local BA branch. You might be surprised at how helpful they can be. Next, try talking to customer service on the phone. After that, you might try sending a letter to corporate HQ. A lot depends on the particular ""feature"" you are talking about and why they removed it. It could be that 1) the bank finds the feature is just too costly provide for free, 2) there may be a technical reason why they can no longer provide it, 3) it could be as simple as that few to none of their customers (excluding you) are actually using the feature, or 4) it could be that due to changing regulation, or market forces, no bank is offering that feature anymore. Also, while they may not care specifically about your business, the local branch has an incentive to not drive customers away if it can be reasonably avoided." I wouldn't lose any sleep on it until it actually happens.  I believe generally the agreement of the merchant with the credit card company says they must submit to the company's arbitration.  If they come back to you, I would definitely get in touch with Visa to complain. Here's some great advice on dealing with unscrupulous debt collection, the main points being It's actually you that should be threatening to sue them if the repairs were incompetent or dangerous!