Am I responsible for an annual fee on a credit card I never picked up?
Have you signed anything? If not - then tell them  you don't know who they are and have not agreed to pay. If you did sign that piece of paper at the airport, then you have probably agreed to pay. Either way, it won't go away. As you've already discovered, ignoring things doesn't make them go away. You should make an effort, as hard as it may be, and call them. Notify them that you have never asked for this card, never activated it, and in fact never had it in your possession. You should stress out that it was issued without your authorization, which is probably illegal. And you wish the account to be closed and the charge reversed. Otherwise it will just grow and make your life miserable. In the end, I was not required to pay the fee. After some frustrating initial attempts, I ended up writing a letter and sending a copy to card services, customer support, complaints and the legal department. It basically said: 1 - I never signed anything. 2 - I spoke to a very aggressive person at the airport who told me that she was just taking down my information in order to send information about the card, and that I was under no obligation 3 - I never received a card, activated a card, or used a card. 4 - I want this charge canceled immediately  5 - If this ever shows up on my credit report, I will contact my lawyer regarding this unscrupulous business practice. After that I received a notice in the mail confirming that everything had been cancelled and all charges were reversed.
They don't make any money off of you personally. They make money off of the merchants per transaction when you use the card.  You trigger this fee to the credit card issuer, but it doesn't come out of your pocket.  (Or it shouldn't; merchants aren't allowed to pass this fee on to you.) They keep you around because you may at some point become less responsible than you already are, and it would be quite costly to get you back (a couple hundred dollars is the cost of acquiring a new credit card customer). People who are less responsible than you subsidize your free float and your rewards (if any) but the new CARD act makes it more difficult for people to use their cards irresponsibly, so these perks that you enjoy will get less perky with time. "You have a subscription that costs $25 They have the capabilities to get that $25 from the card on file if you had stopped paying for it, you re-upping the cost of the subscription was more of a courtesy. They would have considered pulling the $25 themselves or it may have gone to collections (or they could courteously ask if you wanted to resubscribe, what a concept) The credit card processing agreements (with the credit card companies) and the FTC would handle such business practices, but ""illegal"" wouldn't be the word I would use. The FTC or Congress may have mandated that an easy ""opt-out"" number be associated with that kind of business practice, and left it at that." I think you are not liable for unauthorized charges (on your card) no matter how the number was lost. Most banks now apply a $0 liability for card losses. Some say they use the $50 per day (legal) liability limit but I have never heard of any actually applying it to their customers. From accounting perspective, an unpaid bill for internet services, according to the Accruals Concept, is recorded as a liability under 'Current Liabilities' section of the Balance Sheet. Also as an expense on the Income Statement.  So to answer your question it is both: a debt and an expense, however this is only the case at the end of the period. If you manage to pay it before the financial period ends this is simply an expense that is financed by cash or other liquid Asset on the Balance Sheet such as prepayment for example. For private persons you are generally given some time to pay the bill so it is technically a debt (Internet Provider would list you as a debtor on their accounts), but this is not something to worry about unless you are not considering to pay this bill. In which case your account may be sold as part of a factoring and you will then have a debt affecting your credit rating. The cost to the store is small. They may have to pay a slightly greater fee because the transaction is now bigger. They do need additional cash on hand. Even though the majority of transactions are electronic (credit/debit) or check, the local grocery store still seems to have significant cash on hand. This is seen as a customer service. If there is a 2% fee the $50 advance costs them $1 for the minority of customers that take advantage of it. After more than 10 years of doing this they have figured this into the cost of groceries. Of course the credit card company could also waive the fee to store. My credit card online statement does tell me how much cash back was received. The line says date, store, amount ($40.00 cash over and $123.45 purchases) $163.45 total. Therefore the credit card company knows that cash back was used. "What would be the consequences if they do realize their error some day   in the far future? You've informed them of the error and they've informed you that nevertheless the points are yours and you should use them. So you have a couple of issues: have you made what your jurisdiction considers a reasonable effort to correct the mistake, and did the customer service rep actually have the authority to make such a large goodwill gesture as letting you keep all the points? The first is your legal responsibility (otherwise you're stealing), and you need to know specifically for your jurisdiction whether a phone call is sufficient. I can't tell you that. Maybe you should send them a letter, maybe you should wait until you've had written confirmation from them, maybe you're OK as you are. You might be able to get free advice from some body that helps with consumer issues (here in the UK you could ask Citizen's Advice). The second is beyond your ability to know for sure but it's not dishonest to work on the basis that what the company's proper representative tells you, is true. With the usual caveats that I'm not qualified to give legal advice: once told you've been clearly told that it's an intentional gift, I don't see any way you could be held to have done anything fraudulent if you then go about enjoying it. The worst case ""far future"" problem, I would expect, is that someone decides the gift was never legitimately made in the first place. In other words the company made two separate errors, first crediting the card and then telling you the erroneous points stand. In that case you might have to pay them back whatever you've spent on the card (beyond the points you're entitled to). To avoid this you'd need to establish what constitutes a binding gift in your jurisdiction, so that you can say ""no, the point balance was not erroneous and here's the legal reason why"", and pay them nothing. You might also need to consider any tax implications in receiving such a large gift, and of course before paying tax on it (if that's necessary) you'd probably want to bug them for confirmation in writing that it really is yours. If that written confirmation isn't forthcoming then so be it, they've rescinded the gift and I doubt you're inclined to take them to court demanding that they stand by the words of their rep. Use them and play stupid. It's not my duty to check their math, right?  That's potentially fraud or theft if you lie. You did notice, and even worse they have proof you noticed since you made the call. So never say you didn't notice. If you hadn't called them (yet), then you've been given something in error, and your jurisdiction will have an opinion on what your responsibilities are. So if you hadn't already called them, I would strongly suggest that you should call them or write to them about it to give them the opportunity to correct the error, or at least seek assurance that in your jurisdiction all errors in the customer's favour are final. Otherwise you're in the position of them accidentally handing you their wallet without realising, and you deciding to keep it without telling them. My guess is, that's unlikely to be a legally binding gift, and might legally be theft or fraud on your part." Given that the laws on consumer liability for unauthorized transactions mean no cost in most cases, the CVV is there to protect the merchant.  Typically a merchant will receive a lower cost from their bank to process the transaction with the CVV code versus without. As far as the Netflix case goes, (or any other recurring billing for that matter) they wouldn't care as much about it because Visa/MC/Amex regulations prohibit storage of the CVV.  So if they collect it then it's only used for the first transaction and renewals just use the rest of the card info (name, expiration date, address). Does the presence of CVV indicate the merchant has better security?  Maybe, maybe not.  It probably means they care about their costs and want to pay the bank as little as possible to process the transaction. "Aside from an annual fee, if any, the card issuer makes money 2 ways, the transaction fee, about 1.5%-2% charged to the merchant, and interest from you if you leave a balance month to month. Obviously, the bank has some cost in processing statements and maintaining your account. If up front you are saying you will not have any chance of providing a certain profit level, they may have no interest in your business. (As you updated.) Other card issuers (almost surely with fees) might. Put the cards on ice. A bag of water in freezer. Don't be so hasty that you ding your report this way. By trashing the history as well as utilization, you may impact your score enough to do some harm if you actually need credit in the near future. I know this is a game with the credit agencies, a ""how good a borrower am I"" game, but it can really impact your bottom line if you don't play along.  In reply to Michael's comment 1/5/15, if I have one card and am budgeted for $1000/mo in spending, in order to keep utilization down to less than 20%, I'd need a line of more than $5000. Even if I ignore utilization, my January spending is $1000, but the bill is cut on the 31st and not due till Feb 25th. So a line of nearly $2000 is required unless you wish to make mid cycle payments on an ongoing basis." That transaction probably cost the merchant $0.50 + 3% or close to $5.  They should have refunded your credit card so they could have recouped some of the fees. (I imagine that's why big-box retailers like Home Depot always prefer to put it back on your card than give you store credit) Consider yourself lucky you made out with $0.15 this time.  (Had they refunded your card, the 1% of $150 credit would have gone against next month's reward) Once upon a time folks were buying money from the US Mint by the tens of thousands $ range and receiving credit card rewards, then depositing the money to pay it off.. They figured that out and put a stop to it. I've got cards with no annual fee that don't get used--I never see a bill from them. "Why would you consider it null and void? It might be that something went wrong and the business ""lost"" the transaction one way or another. It might be something else. It might never appear. It might appear. In one of the questions a while ago someone posted a link of a story where an account was overdrawn because of a forgotten debit card charge that resurfaced months later. Can't find the link right now, but it can definitely happen." You'll need to read all the fine print with your particular credit card, but in general, if there is no annual fee and you don't make any purchases, you don't pay anything. If the card has a credit limit of more than $6,000, then sure, someone can rack up that much in charges.  Charges on a regular credit card are an unsecured loan, so having the money on deposit isn't necessary. But if what you said is true, your friend has had his identity stolen.  Here are some steps he should take.  Whether you loan him money (or believe him) are separate questions. It is barely possible that this is Citi's fault, but it sounds more like it is on the Costco end.   The way that this is supposed to work is that they preauthorize your card for the necessary amount.  That reserves the payment, removing the money from your credit line.  On delivery, they are supposed to capture the preauthorization.  That causes the money to transfer to them.  Until that point, they've reserved your payment but not actually received it.  If you cancel, then they don't have to pay processing fees.   The capture should allow for a larger sale so as to provide for tips, upsells, and unanticipated taxes and fees.   In this case, instead of capturing the preauthorization, they seem to have simply generated a new transaction.  Citi could be doing something wrong and processing the capture incorrectly.  Or Costco could be doing a purchase when they should be doing a capture.  From outside, we can't really say.   The thirty days would seem to be how long Costco can schedule in advance.  So the preauthorization can last that long for them.   Costco should also have the ability to cancel a preauthorization.  However, they may not know how to trigger that.  With smaller merchants, they usually have an interface where they can view preauthorizations and capture or cancel them.  Costco may have those messages sent automatically from their system.   Note that a common use for this pattern is with things like gasoline or delivery purchases.  If this has been Citi/Costco both times, I'd try ordering a pizza or some other delivery food and see if they do it correctly.  If it was Citi both times and a different merchant the other time, then it's probably a Citi problem rather than a merchant problem. "I gather from your mention of ""stamp duty"" that you're in Britain?  I'm only familiar with US cards, but for them I can't see that there is any reason (other than a lack of self-discipline) not to use a credit card wherever possible, especially these days. 1) There are plenty of cards with no annual fee. 2) You get anywhere from 1-5% discount/cash back on purchases. 3) Many will give you sign-up bonuses, and a year or more of zero interest.  (So you put that money in your investment account, and odds are you make a profit on it.) 4) Even after the introductory 0% interest period, you get on average about a month of 0% interest between purchase and due date, during which period the money can be earning interest for you. I've made a good many thousands of dollars over the years doing this.  Again, the only drawback I can see is that you may not have the self-discipline to pay off the accounts before they start charging interest."