Credit card issued against my express refusal; What action can I take?
I would go speak to the bank manager. With Wells, you have to make sure it is the bank manager and not a service manager or something you are talking to (I learned that a few months ago).  Tell her/him exactly what happened in detail and that you want the credit card closed and the credit inquiry removed from your credit report. Further, say that once all of that is done, you will decide whether to continue banking with them and whether any legal action is appropriate.  If they give you any kind of push back, I'd get advice from a lawyer. The truth is they did open an account against your expressed wishes and it required them to check your credit so it does constitute fraud unless they can produce a signed document saying you agreed to the card.  Edit: I just saw that this happened about a year ago. It may have been easier if you had done something at the time and may be more difficult if you've used the card in the meantime. "As far as the banker himself goes, it's a customer service issue.  WF is not going to tell you about their internal discipline (or oughtn't, anyway), other than potentially to confirm that the banker does or does not still work there; that's the closest they should get to telling you about it.  I'm a (very) former retail manager, and that's absolutely the most I'd ever do in a case like this; and trust me, even with good customer service reps, you get requests to fire someone a lot, sometimes valid, sometimes not. You did the correct thing from your end: you brought the issue to their attention.  Despite the quota, it's (hopefully) not permitted to sign people up without their permission (since that's illegal!), and I can say that in my retail experience, with these promotions with great incentive to cheat in this manner, one of the main things our loss prevention department did was to monitor data to see if people were illicitly signing people up for cards or otherwise cheating the system.  That could be a very bad thing from a customer service point of view and from a legal point of view. What you should have done (or possibly did, but it's not clear in your post) is, after you reported the issue, asked for a re-contact on a particular date in the future - not ""after you've looked into it"", but ""Next friday I would like to get a call from you to discuss the resolution.""  Again, they're not going to tell you the discipline, but they should tell you at least that they've investigated it and will make sure it doesn't happen again, or similar.  It's possible they will want more information from you at this point, and this is a useful way to make sure that request doesn't fall off of their plate.  They should be able to, at least, tell you if there was a perceived issue on their end - it might be something meaningless to you, like ""He thought you said to sign up"", or something more descriptive, like ""He pushed the button to send you a notice, but our computer system screwed that up and made it an application"".  You never know these days how easy it is to screw these things up. Now, they certainly should have fixed the issues on your end.  Hopefully they did whatever you needed them to do banking-wise, or else you withdrew your money and went somewhere else.  If not, follow up with that supervisor's supervisor, or go up a level or two to a regional director or equivalent.  They may not be able to cancel the card for you, but the other banking-related things they certainly should fix.  The card you probably just have to cancel and be done with. As far as the misuse of personal information, one thing I'd consider doing is placing a freeze on your credit report.  Then this could never have happened - you would have to lift it to have your report pulled to be given the card.  This is not free, though, so consider this before doing this." You can always cancel the card and close this account. Consider switching to a bank that has better customer service. Closing accounts typically gets a lot of attention and it's fairly likely they will contact you to reconsider and so you'll have a chance to air your grievances.  Whether they have anything to offer that would cause you to stay is for you to decide. I believe it is so.  It doesn't sound like they did anything outright illegal, just a pushy upsell.  You can complain to the bank manager.  If you want you can mention the employee by name (if you know who they are).  Ultimately, you can change banks.  From what you say it sounds like you are dissatisfied with this bank, so I think you should at least begin evaluating other banks and consider switching.  You can also let your current bank know you are planning to take all your money away from them specifically because of their poor customer service. You could consider filing a complaint with the Consumer Financial Protection Bureau alleging that the bank engaged in some kind of deceptive marketing of their financial products.  Of course you can also file a complaint with something like the Better Business Bureau, or even just write a negative Yelp review.  But these actions won't really result in any penalty for the bank as a result of what they did in your specific case; they just express your dissatisfaction in a way that will be recorded and possibly made public (e.g., in a list of complaints) to protect future consumers. If you're really gung-ho and have time and money to burn, you could hire a lawyer and get legal advice about whether it is possible to sue the bank for fraud or misuse of your personal information.  Needless to say, I think this would be overkill for this situation.  I would just cancel the credit card, tell the bank you're dissatisfied, switch banks, and move on.
Request verification in writing of the debt. They are required to provide this by law. Keep this for your records.  Send them a notice by certified mail stating that this is not your debt and not to contact you again. Indicate that you will take legal action if they continue to try and collect. Keep a log of if/when they continue to call or harass you. Contact counsel about your rights under the fair debt collection laws, but if they keep harassing you after being provided proof of your identity, they are liable. You could win a judgement in court if you have proof of bad behavior.  If your identity is stolen, you are not legally responsible for the charges. However it is a mess to clean up, so pull your credit reports and review your accounts to be sure. I have had my card blocked at home only rarely. One occasion comes to mind - I had bought something fairly large online late at night. No sooner had I clicked Purchase than my phone rang - the bank was asking had I actually just spent [$amount] at [$online store]? I said yes and that was that. A little later I made another purchase late at night on a different card. It went through, but when I tried to use the card the next day for something small in a store, it was declined. Embarrassed, I used a different card then called the bank. They said they had put the card on hold because of the online purchase for a large amount, even though they had let the purchase go through. They hadn't called me because it was late at night, and they hadn't given themselves any reasonable mechanisms to compensate for that (like calling me the next morning, emailing me, or the like) they'd just blocked the card. We had what you might call a frank and open exchange of views on the matter.  Not all banks use the same strategies or software. I suggest: Far and away the simplest thing is just to have more than one card so that these declines are a momentary hiccup you might forget by the time you and your Rolex are out of the store. What are the consequences if I ignore the emails? That would depend on how much efforts the collection agency is ready to put in. I got a social security number when I took up on campus jobs at the school and I do have a credit score. Can they get a hold of this and report to the credit bureaus even though I don't live in America? Possibly yes, they may already be doing it. Will they know when I come to America and arrest me at the border or can they take away my passport? For this, they would have to file a civil case in the court and get an injunction to arrest you. Edit: Generally it is unlikely that the court may grant an arrest warrant, unless in specific cases. A lawyer advise would be more appropriate. End Edits It is possible that the visa would also get rejected as you would have to declare previous visits and credit history is not good. Leins basically work by having someone take you to court. If you show up and fight it, nothing happens. But if you never show up (which a lot of people don't due to thinking 'this is pointless'), then the other party wins by default.  I was just trying to point out that they have other options than just fighting it out with VISA and losing. "My guess would be that they sell your debt to a collection agency and don't really bother with pressing charges for 500 dollars.  A collection agency can do multiple things to hold you accountable for your debt. I hate to bring it to you but it only makes sense that you should try to resolve this debt given that ""not being careful enough"" is not facebook's responsibility. I also assume they won't let you run any further ads on the same credit card. Edit: What you could possibly do is call facebook and be honest with them, tell them it was an accident and that you can't pay the current amount. Maybe they'll waive the debt or give you a settlement offer." You still owe the money because there is a high probability that some other organization bough the account and assets of the failed creditor.  That means they will have bought your debt.  I have to assume there is language in your note that explains that they might sell your debt. But what should one do if they don't know who bought the entity?  You can't pay a non-existent entity, but if you don't have an address, how can you pay the new owner of the debt? First step, is to assume there will be a new owner.  A government, a company, an individual; somebody will buy that debt.  Read the news and see if you can't figure out what other entity owns your note.  You might have to contact them to enquire about where to send payment.  Keep records of any such contact. If you put in an honest effort, but just cannot figure out who owns your note, I'd suggest continuing to make regular on-time payments.  But put your payments into a new bank account that you open just for this purpose.  So when the new owner of the debt does come calling, you'll have reasonable proof you were attempting to pay.  You simply settle up from the special account.  Any reasonable company will just take the money, and if anybody gets unreasonable and you have to appear in court, you have a paper trail indicating your attempts to honour the debt. You'd have to consult a lawyer if nobody comes asking for the money.  There are probably statutes of limitation, but I wouldn't count on that ever happening. I wouldn't lose any sleep on it until it actually happens.  I believe generally the agreement of the merchant with the credit card company says they must submit to the company's arbitration.  If they come back to you, I would definitely get in touch with Visa to complain. Here's some great advice on dealing with unscrupulous debt collection, the main points being It's actually you that should be threatening to sue them if the repairs were incompetent or dangerous! "You have a subscription that costs $25 They have the capabilities to get that $25 from the card on file if you had stopped paying for it, you re-upping the cost of the subscription was more of a courtesy. They would have considered pulling the $25 themselves or it may have gone to collections (or they could courteously ask if you wanted to resubscribe, what a concept) The credit card processing agreements (with the credit card companies) and the FTC would handle such business practices, but ""illegal"" wouldn't be the word I would use. The FTC or Congress may have mandated that an easy ""opt-out"" number be associated with that kind of business practice, and left it at that." "The first thing you should do is write a letter to the collection company telling them that you dispute all charges and demand, per section 809 of the Fair Debt Collection Practices Act, that they immediately validate and confirm any and all debts they allege you owe. You should further request that that they only communicate with you by mail. Section 809 requires them to examine the legal documents showing you allegedly owe a debt and they are required to send this to you. This all creates a useful paper trail. When you send the letter, be sure to send it as certified mail with a return receipt. From your description, it doesn't sound like this will do anything, but it's important you do it within 30 days of them contacting you. This is because the law allows them to assume the debt is valid if you don't do it within 30 days of their initial contact. I recommend you speak with an attorney. Most states have a statute of limitation on debt of about 4 or 5 years. I don't know if that applies to courts though. Whatever you do, be very careful of the language you use when speaking with them. Always refer to it as ""the alleged debt,"" or ""the debt you allege I owe."" You don't want them misconstruing your words later on. As far as proving you paid it, I would look through every scrap of paper I'd ever touched looking for it. If that proves fruitless, try going to the courthouse and looking through their records. If they're saying you didn't pay, that's a long shot, but still worth a try. You could also try bank records from that time, like if you have a Visa statement showing $276.17 paid to the Nevada Court or something like that. If all else fails, the law allows you to send the collector a letter saying that you refuse to pay the debt. The collection company then legally must stop contacting you unless it's to tell you they are suing you or to tell you they won't contact you again. I strongly advise against this though. Your best bet is going to be speaking with a qualified attorney. Edit: You should also pull your credit reports to make sure this isn't being reported there. Federal law gives you the right to have a free copy of each of your credit reports once every year. If it is being reported, send a certified letter with return receipt to each bureau which is reporting it telling them you dispute the information. They then are required to confirm the information. If they can't confirm it, they must remove it. If they do confirm it, you are legally entitled to put a statement disputing the information next to it on your credit report. I am not an attorney. This is not legal advise. You should consult an attorney who is licensed to practice law in your particular jurisdiction." "It's very straightforward for an honest vendor to refund the charge, and the transaction only costs him a few pennies at most.  If you initiate a chargeback, the merchant is immediately charged an irreversible fee of about $20 simply as an administrative fee.  He'll also have to refund the charge if it's reversed.  To an honest merchant who would've happily refunded you, it's unfair and hurtful.  In any case, now that he's out-of-pocket on the administrative fee, his best bet is to fight the chargeback - since he's already paid for the privilege to fight. Also, a chargeback is a ""strike"" against the merchant.  If his chargeback rate is higher than the norm in his industry, they may raise his fees, or ban him entirely from taking Visa/MC.  For a small merchant doing a small volume, a single chargeback can have an impact on his overall chargeback rate.  The ""threshold of proof"" for a chargeback varies by patterns of fraud and the merchant's ability to recover.  If you bought something readily fungible to cash - like a gift card, casino chips, concert tickets etc., forget it.  Likewise if  you already extracted the value (last month's Netflix bill).  Credit card chargeback only withdraws a payment method.  Your bill is still due and payable. The merchant is within his rights to ""dun"" you for payment and send you to collections or court.  Most merchants don't bother, because they know it'll be a fight, an unpleasant distraction and bad for business.  But they'd be within their rights.  Working with the merchant to settle the matter is a final resolution." If possible, I would disable online payment on the card, immediately (reduce the limit of online payment to zero). I think you should also demand the photocopy back, immediately. It is tad confrontational, and maybe he did get it without any ill will, but even in this case, he should be made aware of the fact that this is wrong. Note that if he genuinely did it with ill will, he will have likely made multiple copies (who knows how many), so it will not really protect you from fraud (in this case). Then you should call or e-mail the card company (and/or your bank) and tell them what happened. I think they would consider the card stolen and maybe advise you on what you should do next. Note that if he uses the card, you might (and should) try to chargeback the money (through the card company), but it might be argued that you did not sufficiently protect the details of your card. And even if you succeed, the process can be long and you will not have access to your money in the meantime (this is one of the downsides of a debit card vs credit card...). You may also consider moving away the money from the associated bank account (so that there's not much to steal). Of course, the situation (on that front) gets more complicated if account overdrawing is enabled in your account. This does sound a bit implausible, even if it is true it is pretty grossly irresponsible and you probably shouldn't just let it slide... However there is no real benefit in wading in with accusations, I suspect that the most likely scenario is that your tenet simply didn't have the money and was looking for a way to delay payment. This may well not be particularly malicious towards you, they may just be unable to pay and need a bit of room to maneuver.  In this case the wise thing is to challenge them but without forcing them to admit that they might have lied, perhaps by suggesting that they might have been mistaken about dropping off the money but it's no big deal and negotiate a resolution. In these situations where it is one persons word against another giving them the opportunity to save face often pays off.  Equally you want to make it absolutely clear that putting a wad of cash in your mailbox is not an acceptable way to pay. "Understood. But based on the OP, it's not categorically clear what they were refusing.   If they refused to quote the balance and/or refused to take a phone payment that was otherwise in keeping with the cardholder agreement (i.e., the cardmember called the correct number for phone payments and balance-checking, etc), then yeah, they were not only being unreasonable, but also violating the contract.   What I read as ambiguous is whether the cardholder was specifically asking for the *payoff* balance/amount, and whether they were following process for phone-payments and balance-checking, etc.   IOW, it's not necessarily ""illegal"" and might not even be unreasonable for the customer-service number to have different departments for balance-checking and phone-payments versus card-cancellation. It's not falsifiably clear from the OP that the cardholder was not asking the person on the other end of the phone for categorical statements of fact that they were obligated to make.   I'm not accusing anyone of lying or saying that the CC company was acting reasonably, I'm just saying that language such as **""They do not provide mid-cycle payoff quotes""** is not evidence that they were doing any kind of funny-business." "I don't know what the legal situation in the US is, but in the UK I would take the bank to court. Your case is simple - you never authorised the transactions, and they have provided no evidence to you that you did. The details of the VISA ""zero liability"" promise you mention may also be worth quoting as it ought to form part of your contract with the bank." "Others have already commented on the impact of anything which dissuades merchants from raising possible breaches, so I won't dwell on that. Maybe we need stronger legislation, maybe we don't, but it doesn't change today's answer. Often it works the other way around to what you might expect - rather than the merchant noticing and notifying Visa/MC/others, Visa/MC/others spot patterns of suspicious activity (example 1). I don't have any data on the relative numbers of who is being notified/notifying between merchants and payment processors, but at the point when your card is identified as compromised there's no reason to suppose that an individual merchant in the traditional sense has been compromised, let alone identified. In fact because there's a fast moving investigation it could even be a false alarm that led to your card getting cancelled. Conversely it could be a hugely complex multinational investigation which would be jeopardised. It's simply not safe to assume that simply ""brand X"" has been compromised, therefore everything ""brand X"" knows about you is also compromised: Furthermore there's no reason to assume the merchant has even admitted to, or discovered the root cause. MC/Visa/Banks, at the point at which they're cancelling cards simply can't say (at least not in a way that might expensively backfire involving lots of lawyers) because the standard of proof needed to go on record blaming someone is simply not yet met. So: yes it's common that you aren't told anything for all of the above reasons. And of course if you really want to find out more you may have some success with your local data protection legislation and formally make a subject access request (or local equivalent) to see what that brings back. Be sure to do it in writing, to the official address of both mastercard and your bank."