What happens if a bank loses your safe deposit box?
Unfortunately assets placed in a safety deposit box are not covered under the Federal Deposit Insurance Program (FDIC). Unless the bank is found to be negligent in the way it handled or protected your safety deposit box, neither them nor their private insurance company will reimburse you for the loss. Find out if in the duration you had your box with them, they moved, transitioned or merged with another entity. In this specific situation, you may be able to demonstrate negligence on the part of the banks as they have seemingly misplaced your box during their transition phase, and depending upon the value of the items placed in your safety deposit box, you may be entitled to some form of recovery. Some homeowner's insurance policies may also cover the loss, but if you didn't document what you kept in the box, you have difficulty verifying proof of the value. Valuables are often lost but documents can often be reconstructed. You can get stock and bonds by paying a fee for new certificates. For wills and trusts, you can reach out to the lawyer that prepared them for a copy. You should always keep 3 copies of such documents. When you put stuff in the box, always videotape it (photographs can be challenged) but if the video shows it was put in there, although it can still be taken out by you after you turn off the camera, yields more weight in establishing content and potential value. Also know the value of the items and check with your homeowner policy to make sure the default amount covers it, if not then you may need to include a rider to add the difference in value and the video, receipts, appraisals and such will serve you well in the future in such unfortunate circumstances. If the contents of a safety deposit box are lost because you didn't pay the fee, then depending on the state you are in the time frame might vary (3 years on average), but none the less they are sent to the State's unclaimed property/funds department. You can search for these online often times or by contacting the state. It would help for you to find out which scenario you are in, their fault or yours, and proceed accordingly. Good luck.
In addition to there being no real guarantee on the guarantee page, note that the domain was registered on May 27, 2013, so there's no substantial track record of reliability. Finally, their Terms of Service explicitly note that they are not liable for loss of funds due to system malfunction, unauthorized access, etc. etc. Perfect Money is going out of their way to ensure they are offering no guarantees and will not be liable for any losses. How safe are your funds? You should not consider your funds to be safe if stored there. There's no guarantee you'll lose your funds, but no significant reason to believe you won't. Additionally, Perfect Money shut down access to all U.S. citizens on July 1st, 2013 with only two weeks of notice. Anyone who did not withdraw their money within this time lost access to it. You are losing something - interest on your deposit.  That money you are giving to the bank is not earning interest so you are losing money considering inflation is eating into it. That sucks.  If BofA is taking responsibility for the insurance payment, then they should..., well, take responsibilty - full responsibility.  I hope these people get reimbursed fairly.  Didn't their insurance company contact them about the policy?  If not, I'd certainly be shopping for a new insurance company, and possibly I'd include them in a lawsuit.  The insurance company should be contacting the bank **and** their customer.  Mine sent me a couple of letters, saying a copy was sent to the bank (although I think they still had the original bank, not BofA).  But BofA had recently paid the premium, so they ignored it - basically dropped the ball.  When I got the 2nd letter from the insurance company, I called again, and the guy at BofA got right on the ball, checked it out, and fixed it very quickly, then helped me cancel my escrow so I could handle it directly in the future.  Perhaps I was lucky to get someone who cared about their job enough to follow through.  But I also jumped in to make sure it got taken care of, so if he hadn't, I would have been bothering them until they did. If the checking account is in a FDIC insured bank or a NCUA insured Credit Union then you don't have to worry about what happens if the bank goes out of business. In the past the government has made sure that any disruption was minimal. The fraud issue can cause a bigger problem. If they get a hold of your debit card, they can drain your account. Yes the bank gives you fraud protection so that the most you can lose is $50 or $500; many even make your liability $0 if you report it in a timely manor. But there generally is a delay in getting the money put back in your account. One way to minimize the problem is to open a savings account,it also has the FDIC and NCUA coverage . The account may even earn a little interest. If you don't allow the bank to automatically provide an overdraft transfer from savings to checking account, then the most they can temporarily steal is your checking account balance. Getting a credit card can provide additional protection. It also limits your total losses if there is fraud. The bill is only paid once a month so if they steal the card or the number, they won't be able to drain the money in the bank account.  The credit card, if used wisely can also start to build a positive credit file so that in a few years you can get a loan for a car or a place to live. Of course if they steal your entire wallet with both the credit and the debit card... All the transactions in your account are recorded.  All the transactions in the vault account are recorded.  What's not necessarily recorded is how the vault transactions are related to your account transactions. This is where the theft can be hidden for years.   EDIT: And I'm willing to bet they were treating bonds as cash for accounting purposes. If so, you can't even just look at when the balances diverged. "Your money in the bank is yours. If you lose your bank card and forget the account number, it's still yours. It's just harder to prove. If your name is Joe Smith, it might be harder to find your bank account and to prove it's yours.  If ""go to the bank"" means walking into a branch of the bank and walking out with your money fifteen minutes later, that's unlikely to happen. More likely they will give you forms to fill in to maximise chances of finding your account, and tell you what evidence to bring to prove that you are the owner of the account." "I would hold off on making that threat (closing your account). First, because as others have said, it's not likely to help. And second, assuming you're willing to make good on that threat, you should only play that card as a final absolute last resort, because if it fails, and you close your account, there is little to nothing else you can try to get what you want. First, talk one-on-one with a personal banker at your local BA branch. You might be surprised at how helpful they can be. Next, try talking to customer service on the phone. After that, you might try sending a letter to corporate HQ. A lot depends on the particular ""feature"" you are talking about and why they removed it. It could be that 1) the bank finds the feature is just too costly provide for free, 2) there may be a technical reason why they can no longer provide it, 3) it could be as simple as that few to none of their customers (excluding you) are actually using the feature, or 4) it could be that due to changing regulation, or market forces, no bank is offering that feature anymore. Also, while they may not care specifically about your business, the local branch has an incentive to not drive customers away if it can be reasonably avoided." Withdraw your savings as cash and stuff them into your mattress? Less flippantly, would the fees for a safe deposit box at a bank big enough to hold CHF 250'000 be less than the negative interest rate that you'd be penalized with if you kept your money in a normal account? Skimmers are most likely at gas station pumps.  If your debit card is compromised you are getting money taken out of your checking account which could cause a cascade of NSF fees.  Never use debit card at pump.    Clark Howard calls debit cards piece of trash fake visa/mc That is because of all the points mentioned above but the most important fact is back in the 60's when congress was protecting its constituents they made sure that the banks were responsible for fraud and maxed your liability at $50.  Debit cards were introduced much later when congress was interested in protecting banks.  So you have no protection on your debit card and if they find you negligent with your card they may not replace the stolen funds.   I got rid of my debit card and only have an ATM card.  So it cannot be used in stores which means you have to know the pin and then you can only get $200 a day. Nothing happens. A bank is a business; your relationship with the bank doesn't change because your visa or immigration status changes. Money held in the account is still held in the account. Interest paid on the account is still taxable. And so on. If the account is inactive long enough, abandoned account rules may apply, but that still has nothing to do with your status. Banks may still honor the check, depending on state law. Your obligation to pay has not been fulfilled. To get your money back, you need to wait a specified period of time and file a document reporting the check lost. There is probably a fee for this service. "The point here is actually about banks, or is in reference to banks. They expect you know how a savings account at a bank works, but not mutual funds, and so are trying to dispel an erroneous notion that you might have -- that the CBIC will insure your investment in the fund.  Banks work by taking in deposits and lending that money out via mortgages. The mortgages can last up to 30 years, but the deposits are ""on demand"". Which means you can pull your money out at any time.  See the problem? They're maintaining a fiction that that money is there, safe and sound in the bank vault, ready to be returned whenever you want it, when in fact it's been loaned out. And can't be called back quickly, either. They know only a little bit of that money will be ""demanded"" by depositors at any given time, so they keep a percentage called a ""reserve"" to satisfy that, er, demand.  The rest, again, is loaned out. Gone.  And usually that works out just fine. Except sometimes it doesn't, when people get scared they might not get their money back, and they all go to the bank at the same time to demand their on-demand deposits back. This is called a ""run on the bank"", and when that happens, the bank ""fails"". 'Cause it ain't got the money.  What's failing, in fact, is the fiction that your money is there whenever you want it. And that's really bad, because when that happens to you at your bank, your friends the customers of other banks start worrying about their money, and run on their banks, which fail, which cause more people to worry and try to get their cash out, lather, rinse repeat, until the whole economy crashes. See -- The Great Depression.  So, various governments introduced ""Deposit Insurance"", where the government will step in with the cash, so when you panic and pull all your money out of the bank, you can go home happy, cash in hand, and don't freak all your friends out. Therefore, the fear that your money might not really be there is assuaged, and it doesn't spread like a mental contagion. Everyone can comfortably go back to believing the fiction, and the economy goes back to merrily chugging along.  Meanwhile, with mutual funds & ETFs, everyone understands the money you put in them is invested and not sitting in a gigantic vault, and so there's no need for government insurance to maintain the fiction.  And that's the point they're trying to make.  Poorly, I might add, where their wording is concerned." "Most likely the bank will keep it on file for a few years then turn it over to the state as ""unclaimed property"". I can't speak for all states though." "If there was still money in the account when it was closed, the bank would have turned over the cash to the state where they operated. Search Google for ""unclaimed property <state name>"" for the unclaimed property department of the state. The state's website will show if there is money for you." You are asking about what happens when an ETF/mutual fund company goes bankrupt. If you were asking about a bank account you would be asking about FDIC coverage.  Investment funds are different, the closest thing to FDIC protection is provided by  Securities Investors Protection Corporation (SIPC) SIPC was created under the Securities Investor Protection Act as a   non-profit membership corporation. SIPC oversees the liquidation of   member broker-dealers that close when the broker-dealer is bankrupt or   in financial trouble, and customer assets are missing. In a   liquidation under the Securities Investor Protection Act, SIPC and the   court-appointed Trustee work to return customers’ securities and cash   as quickly as possible. Within limits, SIPC expedites the return of   missing customer property by protecting each customer up to $500,000   for securities and cash (including a $250,000 limit for cash only). SIPC is an important part of the overall system of investor protection   in the United States. While a number of federal and state securities   agencies and self-regulatory organizations deal with cases of   investment fraud, SIPC's focus is both different and narrow: restoring   customer cash and securities left in the hands of bankrupt or   otherwise financially troubled brokerage firms. SIPC was not chartered by Congress to combat fraud. Although created   under a federal law, SIPC is not an agency or establishment of the   United States Government, and it has no authority to investigate or   regulate its member broker-dealers. It is important to understand that   SIPC is not the securities world equivalent of the Federal Deposit   Insurance Corporation (FDIC), which insures depositors of insured   banks.