Merchant dispute with airline over missed flight, and which credit cards offer protection?
You have no grounds for a refund. The flight took off on time, and you chose not to be on board. The fact that the airline could not guarantee ahead of time that the flight would leave on time is not relevant. You can certainly try to dispute the charge with the airline, and it sounds like you have done so. The airline correctly indicates that your dispute is unfounded. You can call up your credit card company and explain the situation, and they may accept your dispute. However, I am not aware of any credit card that would reimburse you (that is, issue a chargeback) in this situation. I'm not trying to be unsympathetic. It sucks that you felt you could not rely on the airline, and are now out some money. Fundamentally, though, this was your choice. The airline would be obligated to reimburse you the cost of your flight, or book you on another flight, if the flight was cancelled due to bad weather or other issues, but they owe you nothing if the flight took off on schedule. What you are looking for is travel insurance. I have never heard of this being offered as a credit card perk, but there might be something out there.  You can buy this separately, but only you can decide if it is worth the costs. To me, it would seem to only be worth it for something quite expensive, like a cruise that costs thousands of dollars. The more you travel, the less likely it is to be worth it, since at some point the cost of one canceled trip is less than the insurance paid on the rest of the trips that went through fine. As a frequent traveller, I recommend that you build some flexibility into your plans, especially during the winter. It is not always possible, but try not to need to be somewhere the day of or the day after your flight.  Try to book flights early in the day, as they are less likely to be delayed by problems in flights before them, and you have more options for rebooking. Flight delays due to weather and mechanical problems are not uncommon, and with generally full flights it is sometimes hard to be rebooked in a reasonable amount of time.  Finally, be nice to the gate agents and other airline personel.  In general, they aren't any happier about delays than you are (flight crews want to get home too) and don't have any power over weather or mechanical delays.  Being rude to them will not help, and will make them less likely to go out of their way to find a solution. Be assertive in asking for what you want, but a smile and a kind word goes a long way. EDIT To answer what I think you question is: I do not know of anything other than trip cancellation insurance.  And you must be very careful that the policy you purchase for your trip covers the circumstance you described.  Essentially, you opted not to take the flight.  Not all trip cancellation policies will cover that. How to Find Trip Cancellation Insurance Getting Your Money Back Now This is an Act of God in the insurance world.  You cannot reasonably expect the airline to know the future weather pattern anymore than you could, and therefore, since the plane did fly, you owe them the money based on the ticket you bought.  You didn't just buy a ticket, there is a contract with rules about refunds and transferring and such. It is a bummer situation, and I understand you point of view, but this isn't the airline's fault. If anybody is to blame for you missing your flight, and therefore not getting a refund, it is your employer.  Their requirements for you be in one city and then another are the cause.   While your employer cannot predict the weather, they are ultimately the ones who could give you the okay to be late.  If you absolutely cannot be late, and it was critical that you drive out and miss your flight, then your company gets to pay for the flight AND the car.  That is the cost of doing business for them. This is also why, when flying for business, that you pay the higher price and get the refundable / transferable ticket.  They cost more, but situations like these illustrate they are worth it for the company.
"Your biggest risk with a vendor like this is not that your Credit Card Number will be stolen in transit, it is that it will be stolen from the vendor. I agree with @mhoran that using a one-time number is the best plan, provided you have a bank that offers such numbers.  Bank of America calls it ""Shop Safe"" while Citibank calls it ""Virtual Account Numbers"".  I think Discover card has something similar, but less useful, in that they aren't really one-time use, and I think American Express discontinued their service.  AFAIK no one else offers anything like it.  If you can't get a one-time number, then I was going to suggest buying a Visa gift card, until I put together the fact that you are making a purchase in Asia and the gift cards are not authorized for international payments (due to PATRIOT act restrictions).  Visa does offer the V.me service which might help, but I doubt your vendor participates (or would even be allowed to participate) if they don't offer a secure order form.  You can open a pre-paid Visa card account, which is probably what I'd do. You can buy pre-paid Visa cards the same way you buy Visa gift cards, the difference being you have to register the pre-paid cards (thanks, PATRIOT act) before you can use them.  But it's not that big a deal to register one, you just fill out the online form your your SSN etc and you're good to go. Load it up with enough money to cover your purchase and the FX fees and then cut it up." Believe it or not, what they're asking you is not as unusual as you might think.  Our company sells a tremendous amount of expensive merchandise over the Internet, and whenever there's something odd or suspicious about the transaction, we may ask the customer to provide a picture of the card simply to prove they have physical possession of it.  This is more reassurance to us (to the extent that's possible) that the customer isn't using a stolen card number to order stuff.   It doesn't help too much, but if the charge is disputed, at least we have something to show we made reasonable efforts to verify the ownership of the card.   I think it's pretty thin, but that's what my employer does. I'm pretty sure it's merchant-dependent.  If a credit card transaction doesn't go through, PayPal will automatically charge your bank account.  Some merchants may want that extra insurance. Oh I don't think I have the right to the person's stolen money, I've had this happen before and the CC owner wasn't charged anything and the CC company reimbursed us and we made a report about the thefts. I'm just asking why the situation changed this time around. "It's very straightforward for an honest vendor to refund the charge, and the transaction only costs him a few pennies at most.  If you initiate a chargeback, the merchant is immediately charged an irreversible fee of about $20 simply as an administrative fee.  He'll also have to refund the charge if it's reversed.  To an honest merchant who would've happily refunded you, it's unfair and hurtful.  In any case, now that he's out-of-pocket on the administrative fee, his best bet is to fight the chargeback - since he's already paid for the privilege to fight. Also, a chargeback is a ""strike"" against the merchant.  If his chargeback rate is higher than the norm in his industry, they may raise his fees, or ban him entirely from taking Visa/MC.  For a small merchant doing a small volume, a single chargeback can have an impact on his overall chargeback rate.  The ""threshold of proof"" for a chargeback varies by patterns of fraud and the merchant's ability to recover.  If you bought something readily fungible to cash - like a gift card, casino chips, concert tickets etc., forget it.  Likewise if  you already extracted the value (last month's Netflix bill).  Credit card chargeback only withdraws a payment method.  Your bill is still due and payable. The merchant is within his rights to ""dun"" you for payment and send you to collections or court.  Most merchants don't bother, because they know it'll be a fight, an unpleasant distraction and bad for business.  But they'd be within their rights.  Working with the merchant to settle the matter is a final resolution." "Executive summary: It sounds like the merchant just did an authorization then cancelled that authorization when you cancelled the order, so there was never an actual charge so you'll never see an actual refund and there's no money to ""claim"". More detail: From your second paragraph, it sounds like they just did an authorization but never posted the transaction. A credit card authorization is basically the merchant asking your credit card company ""Does sandi have enough credit to pay this amount and if so please reserve that amount for a bit."" The authorization will decrease the total credit you have available on the card, but it's not actually a charge, so if your billing cycle ends, it won't show up on your statement. Depending on which company issued your credit card, you may be able to see the authorization online, usually labelled something like ""Pending transactions"". Even if your credit card company doesn't show pending transactions, you'll see a decrease in your available credit, however you shouldn't see an increase in your balance. The next step, and the only way the original merchant gets paid, is for the merchant to actually post a transaction to your card. Then it becomes a real charge that will show up on your next credit card statement and you'll be expected to pay it (unless you dispute the charge, but that's a different issue). If the charge is for the same amount as the authorization, the authorization will go away (it's now been converted to an actual charge). If the amounts are different, or the merchant never posts a transaction, the authorization will be removed by your credit card company automatically after a certain amount of time. So it sounds like you placed the order, the merchant did an authorization to make sure you could pay for it and to reserve the money, but then you cancelled the order before the merchant could post the transaction, so you were never really charged for it. The merchant then cancelled the authorization (going by the start of your third paragraph). So there was never an actual transaction posted, you were never charged, and you never really owed any money. Your available credit went down for a bit, but now should be restored to what it was before you placed the order. You'll never see an actual refund reflected on your credit card statement because there was no actual transaction." Not clear what you're asking.  Are you trying to figure out their SIC/NAISC classification?  That tells you the business category they fall into, but there's no simple, instant way to find that out.  Much also depends on how the credit card issuer has classified them and how they arrived at that information. They may have a different means of classifying merchants, so you might try to call your bank and ask them, if they're able/willing to tell you.  That'll give you a starting point to figure it out, anyway. Security in the merchant services system is mainly handled in two ways: 1) Before transactions are done, the business itself must go through an application process similar (but not identical) to getting a loan.  Some high risk businesses must pay higher fees due to the increased likelihood of customer complaints. 2) When a customer disputes a transaction, that's a mark against the business.  Get too many of these disputes, and your priviledge of accepting credit cards will be revoked, meaning you won't be able to again. It's in the merchant's best interest to verify customer's identity, because disputes cost them money directly.  It's in the servicer's best interest to verify the businesses integrity, because fraud drives up the cost for everyone else. As a whole, it's quite a reactionary system, yet in practice it works remarkably well. Of course, as a 'good' person (or maybe a 'stupid' person), I should call them, (wait 30 minutes in the queue), and then try to explain the issue to the service desk. I actually did that, and the guy thought I am nuts to even call, and told me to 'just use them they are yours now'. I don't feel like calling again and again until I get someone that believes it, just to return them their points. Calling generally does not solve this problem. You would need to write a letter using certified mail and send some reminders. Hopefully they should notice it, if not you at least have evidence that you have communicated. I could just toss the card and forget about it. However, I had quite some points on it that really belong to me, so that feels like I pay for their fault. There is no need. You can continue to use the card as usual. Use them and play stupid. This is not a good idea. They are clearly not yours. Somewhere in Terms and Conditions you will find some fine print about notifying Bank/Financial Institution about the errors. Best course, after intimating informing them via letters, keep using your card as normal and use your points as normal. You would roughly know your points balance. There are thousands of processors. But I explicitly mentioned the customer experience, which is completely different and no matter how much you want your industry experience to matter for that, it doesn't affect it.  This you did not read and comprehend.  Could you clarify for me how VISA/MasterCard managed to block a merchant, who presumably wasn't a direct customer (but instead a payment processor customer), but cannot block a card holder? (yes, this is an honest question)  &gt; Visa and Mastercard prohibited payments to Wikileaks on the basis of WL allegedly facilitating illegal activity. How is that relevant to what PayPal's doing?  The WikiLeaks blockade was clearly political. What makes you say otherwise? And this is political.  &gt; No one is unable to accept payments if they're barred from PayPal.  In this case, yes. So who is morally and/or legally responsible when everyone does the same thing? As noted above, this is likely going to need (several) lawyers to straighten out.  I am not a lawyer, but I think one should be retained ASAP. However, in the meantime: The authorized user should not be making any charges.  Continuing to do so at this point may be a criminal offense.  For the protection of any other heirs, this should be brought to the attention of the credit card issuer and law enforcement authorities.  As it stands, the account holder's estate will be liable for the full debt, and the authorized user's estate would be untouched.   Of course, all this could change if other heirs challenge the estate and file civil suits, in which case it's likely that both estates will be eaten up with legal fees anyway. Have you signed anything? If not - then tell them  you don't know who they are and have not agreed to pay. If you did sign that piece of paper at the airport, then you have probably agreed to pay. Either way, it won't go away. As you've already discovered, ignoring things doesn't make them go away. You should make an effort, as hard as it may be, and call them. Notify them that you have never asked for this card, never activated it, and in fact never had it in your possession. You should stress out that it was issued without your authorization, which is probably illegal. And you wish the account to be closed and the charge reversed. Otherwise it will just grow and make your life miserable. "I completely agree with @littleadv in favor of using the credit card and dispute resolution process, but I believe there are more important details here related to consumer protection. Since 1968, US citizens are protected from credit card fraud, limiting the out-of-pocket loss to $50 if your card is lost, stolen, or otherwise used without your permission. That means the bank can't make you pay more than $50 if you report unauthorized activity--and, nicely, many credit cards these days go ahead and waive the $50 too, so you might not have to pay anything (other than the necessary time and phone calls). Of course, many banks offer a $50 cap or no fees at all for fraudulent charges--my bank once happily resolved some bad charges for me at no loss to me--but banks are under no obligation to shield debit card customers from fraud. If you read the fine print on your debit card account agreement you may find some vague promises to resolve your dispute, but probably nothing saying you cannot be held liable (the bank is not going to lose money on you if they are unable to reverse the charges!). Now a personal story: I once had my credit card used to buy $3,000 in stereo equipment, at a store I had never heard of in a state I have never visited. The bank notified me of the surprising charges, and I was immediately able to begin the fraud report--but it took months of calls before the case was accepted and the charges reversed. So, yes, there was no money out of my pocket, but I was completely unable to use the credit card, and every month they kept on piling on more finance fees and late-payment charges and such, and I would have to call them again and explain again that the charges were disputed... Finally, after about 8 months in total, they accepted the fraud report and reversed all the charges. Lastly, I want to mention one more important tool for preventing or limiting loss from online purchases: ""disposable"", one-time-use credit card numbers. At least a few credit card providers (Citibank, Bank of America, Discover) offer you the option, on their websites, to generate a credit card number that charges your account, but under the limits you specify, including a maximum amount and expiration date. With one of these disposable numbers, you can pay for a single purchase and be confident that, even if the number were stolen in-transit or the merchant a fraud, they don't have your actual credit card number, and they can never charge you again. I have not yet seen this option for debit card customers, but there must be some banks that offer it, since it saves them a lot of time and trouble in pursuing defrauders. So, in short: If you pay with a credit card number you will not ever have to pay more than $50 for fraudulent charges. Even better, you may be able to use a disposable/one-time-use credit card number to further limit the chances that your credit is misused. Here's to happy--and safe--consumering!" "I think this stuff was more valid when grace periods were longer. For example, back in the 90's, I had an MBNA card with a 35 day grace period. Many business travellers used Diner's Club charge cards because they featured a 60 day grace period. There are valid uses for this: As JoeTaxpayer stated, if you are benefiting from ""tricks"" like this, you probably have other problems that you probably ought to deal with." "In the UK, using a credit card adds a layer of protection for consumers. If something goes wrong or you bought something that was actually a scam, if you inform the credit card company with the necessary documents they  will typically clear the balance for that purchase (essentially the burden of 'debt' is passed to them and they themselves will have to chase up the necessary people). Section 75 of the Consumer Credit Act  I personally use my credit card when buying anything one would consider as  ""consumer spending"" (tvs, furniture ect). I then pay off the credit card immediately. This gives me the normal benefits of the credit card (if you get cashback or points) PLUS the additional consumer credit protection on all my purchases.  This, in my opinion is the most effective way of using your credit card."