Recourse with Credit Card company after victimized by fraud?
"Concealing parts of a document in order to obtain a signature is illegal. The company committed signature forgery because they effectively modified the document after you signed it (i.e. unfolded the parts that were previously folded). I suggest that you go to your local police department to file a report, citing ""signature forgery"". Once you have the police report, call your bank's fraud department (not the general billing dispute line) and cite the police report right away, specifically calling out ""signature forgery"". I would be surprised if you don't get a favorable outcome." If the business is being investigated by your state's Attorney General's office, then your first call should be to that office.  They will be able to help you in a few ways, even if they can't explicitly resolve the situation, and they also would undoubtedly appreciate your information to add to their case as well. First, they may be able to tell you how other victims have had their cases resolved, particularly if any went to court on their own.  While they won't be able to provide you with personal information of the other victims unless it is public knowledge (via a court case), the information about how the other victims resolved the cases may be helpful - both to show what to do, and what not to do. Second, they may be able to put you in contact with an attorney who is handling other cases like yours. That may reduce the cost of the attorney (as they'll have already done some of the work), and may mean that the attorney is willing to work with no up front fee on the assumption of winning the case. Third, if there are options for getting your money back without a court case, the AG's office may be able to help provide those as well. If the Attorney General's office is unable to help you, then your best bet is to contact an attorney on your own - look for one who specializes in consumer protection and fraud.  This is the purpose attorneys exist for: pursuing your interests against another's.  Let them do their job.  Do make an effort to find a good, honest attorney; you may find some help on how to do this on law.se if you need it (not actual recommendations, mind you, just help with how you would go about finding one).  It sounds like your claim would be above and beyond the level of a small claims court lawsuit, but verify this in your jurisdiction; if small claims court goes up to $10,000, you may be able to pursue it there on your own - but I would still get some help from an attorney, at least finding out what you would need to win. "I agree that you shouldn't give up trying to get your money back, but I strongly feel that this is not sufficient. If they are trying to victimize you, they are trying to victimize others.  Taking care of getting your own money back should be your top concern, but contacting any Attorneys General and District Attorneys that have jurisdiction should also be a priority to help others--past, present, and future--that might be caught in this scam. Contact them, contact the police, contact the BBB, contact the local media. Shine a light and make the cockroaches pack up and get out of town. ""We got you... you have no recourse"" should always be met with the response, ""I will shut you down."""
Suing is a legitimate option as well as screening your calls but here's another idea which has personally worked and relates to the collections I did for awhile.  Talk with the collector.  Outstanding debt gets sold many times and each time a new collector gets their hands on an account they do their due diligence which means calling every single number multiple times.  Collectors a looking for consumers who actively evade collections calls for years. My recommendation is to use logic and explain the situation.  Give your first name and describe when you received the phone number and then ask a simple question.  When in the last 3 1/2 years have you or any collector had a successful hit from this number.  They'll respond never in 3 1/2 years.  The collector notes the account for themselves and future collectors.  Debt collectors are about about making money, not wasting time and they do review all notes pertaining to an account.  Will it work?  Maybe not but hopefully it will stop the calls with a short conversation.  Good luck. I am sorry for your troubles.  Presumably, you are feeling better which is the best possible outcome.  You project that you are an honest person and desire to seek a fair outcome although you were mistreated.  The insurance company should have paid a good portion of this bill. Because of this situation you will learn a valuable lesson.  Namely that collectors are scum.  They lie and manipulate to do their job.  They are trying to generate an emotional reaction out of you so you give in an put this bill on a credit card.  Do not fear them. My advice would be to ignore them.  You can educate yourself on collections law in your state.  They cannot call you at work and they probably cannot call you on a cell phone.  They will threaten to garnish your wages, tax return, and take away your birthday.  Just don't talk to them. When you can save up some money.  Once you have like $1200 attempt to settle in full for that amount.  Get it in writing ahead of time and do not give them access to your checking account.  Use a cashiers check or prepaid visa (that you then throw away).  If they say no, do not argue, hang up and call back when you have 1300.  Rinse, wash, repeat.   There is a decent chance that they have already violated some form of collections law.  If you have proof you can call the company's legal department and provide that proof.  You can then settle on having your collections waived.  In summary: This also presumes you have a lowish household income.  If you make like 70K, jut pay the bill.  I doubt that is the case though. Recovering after a card number has been stolen is a nuisance; you need to wade through determining which charges are and aren't legit, update the records of anyone who legitimately has your card on file, not have the card available until the replacement reaches you,  etc. And you may be on the hook for the first $50 of the loss, if I remember correctly, unless (as mentioned) the bank waives that. Plus the risk that the card could be the first step in a larger identity theft attempt. And not everyone is so blase' about the bank losing money. Those costs get passed on to us, remember. And some of us actually respect our banks or credit unions. Certainly cards come with some consumer protection, otherwise nobody who thought about this would want to use them. But it's still worth exercising reasonable care to keep the problem from arising. Find a way to raise the cash needed to pay the store back, plus penalties.  Be humble and apologetic.  You have committed fraud.  Depending on the amount, it may be a felony.  Be an adult, settle the debt.  If not, they have grounds to open a complaint with law enforcement.  Your county jail probably has a number of residents who are paper hangers. The credit card company isn't the one losing money here. It's the airline. The airline credited you back twice (once with the fraud report, once with the credit from the thief). Maybe you should call them if you want it resolved sooner. In any case, if/when they do come looking for their money, they will have the paperwork to prove that it belongs to them.  You can spend the money now and risk paying it back later, you can watch and wait, or you can be proactive and ask the airline to fix it. They may or may not care about that sum. If possible, I would disable online payment on the card, immediately (reduce the limit of online payment to zero). I think you should also demand the photocopy back, immediately. It is tad confrontational, and maybe he did get it without any ill will, but even in this case, he should be made aware of the fact that this is wrong. Note that if he genuinely did it with ill will, he will have likely made multiple copies (who knows how many), so it will not really protect you from fraud (in this case). Then you should call or e-mail the card company (and/or your bank) and tell them what happened. I think they would consider the card stolen and maybe advise you on what you should do next. Note that if he uses the card, you might (and should) try to chargeback the money (through the card company), but it might be argued that you did not sufficiently protect the details of your card. And even if you succeed, the process can be long and you will not have access to your money in the meantime (this is one of the downsides of a debit card vs credit card...). You may also consider moving away the money from the associated bank account (so that there's not much to steal). Of course, the situation (on that front) gets more complicated if account overdrawing is enabled in your account. "Banks have a financial, and regulational duty called ""Know your customer"", established to avoid a number of historical problems occurring again, such as money laundering, terrorism financing, fraud, etc. Thanks to the scale, and scope of the problem (millions of customers, billions of transactions a day), the way they're handling this usually involves fuzzy logics matching, looking for irregular patterns, problem escalation, and other warning signs. When exceeding some pre-set limit, these signal clues are then filtered, and passed on for human inspection. Needless to say, these algorithms are not perfect, although, thanks to financial pressure, they are improving. In order to understand why your trading account has been suspended, it's useful to look at the incentives: false positives -suspending your trade, and assuming you guilty until proven otherwise- could cost them merely your LTV (lifetime value of customer -how much your business brings in as profit); while false negatives -not catching you while engaging in activities listed above- might cost them multi-month investigations, penalties, and court.  Ultimately, this isn't against you. I've been with the bank for 15 years and the money in the accounts has been very slowly accumulated via direct-deposit paychecks over that time. From this I gather the most likely explanation, is that you've hit somekind of account threshold, that the average credit-happy customers usually do not exceed, which triggered a routine checkup. How do you deal with it? Practice puppetry! There is only one way to survive angry customers emotionally: you have to realize that they’re not angry at you; they’re angry at your business, and you just happen to be a convenient representative of that business. And since they’re treating you like a puppet, an iconic stand-in for the real business, you need to treat yourself as a puppet, too. Pretend you’re a puppeteer. The customer is yelling at the puppet. They’re not yelling at you. They’re angry with the puppet. Your job is to figure out, “gosh, what can I make the puppet say that will make this person a happy customer?”  In an investigation case, go with boredom: The puppet doesn't care, have no feelings, and is eternally patient. Figure out what are the most likely words that will have the matter ""mentally resolved"" from the investigator's point of view, tell them what they have to hear, and you'll have case closed in no time. Hope this helps." TL; DR : OP (for our purposes) has many years of copyright and history with business name.  Scumbag insurance company start using same name.  OP gets lots of insuance related calls and contact from confused customers.  Scumbag insurance Co. uses Florida legal system, including scumbag judge, to try to screw Good Guy OP.  Sucks.    I upvoted in hopes that some FL lawyer will see it. Honestly, if you're going to restrict the online payment on your card over this, you may as well just restrict it permanently. Because this is definitely not the only time anyone has had an opportunity to retrieve the information on your card. There isn't really that much information on there - anyone taking more than a cursory look could in theory remember it and use it. We're talking waiters and checkout chicks, anytime you've given your card to anyone really. Banks know this. Credit card numbers are not really secure. They factor this in. And they  have software for fraud detection - looking at large or unusual transactions and transactions in foreign countries etc. Of course it's not fool proof, but the best thing you can do isn't to cripple your card, but just be a little bit more diligent about checking your statements, making sure the transactions make sense. Some banks also allow you to set up an alert system so anytime any transactions occur you are notified immediately. It is likely the policy of the credit card company.  If you are running a business, you should factor in theft as part of your mark-up/margin.  Every major business accounts for theft within their business practices and accounting.  That way they are covered for instances like yours.    If you have not been accounting for theft, then I'd highly recommend it.  This might be an expensive learning lesson for your family business.  Either implement new procedures such as checking ID with credit cards to match the names, or factor in theft/loss of product into your margins.  Ideally, do both. "I have some experience with this.  I have had fraudulent charges appear on my credit card statement and had to change my card number several times, despite (I believe) no carelessness on my part.  Every time that this has happened, I have never lost a penny due to fraud on my credit card.  The bank has ultimately removed the fraudulent charges in every instance. Given this, you'd think the consumer doesn't need to worry about this at all.  But it seems like credit card companies beg to differ. Yes, because although I have never lost a penny to fraud, the bank (or the merchant) loses money every time it happens.  The $0 liability protects you; the card security measures protect the bank. But... why should a consumer ever bother worrying about these in the first place, when he knows he legally can't be held responsible for fraudulent charges? What exactly is this new ""peace of mind"" that he supposedly gets by (say) using features like virtual account numbers that he doesn't already have? Although you shouldn't end up out any money when this happens, it is an inconvenience.  The bank will cancel your card and issue you a new number.  It may take a few days for you to receive your new card.  If you have another card to use, this isn't a big deal.  If you are out of state the day before you need to check out of a hotel and return a rental car with no backup credit card (as I have been), it is a big deal.  (In my case, I had to have the credit card company talk to the hotel to give them the new card number, and they were able to overnight me a new credit card so I could get home.  I now make sure I carry a backup credit card.) Should a consumer put any effort into worrying about this at all? (Why?) In my opinion, it makes sense to be careful what you do with your credit card number, if only to avoid the inconvenience.  Don't type your credit card number into an e-mail message, for example, and only use it on websites that you trust.  That having been said, it is not worth it to be paranoid about it, either.  No matter how careful you are, eventually you will probably use it at a store that gets hacked, or your card will get skimmed somewhere, and you'll need to get a new credit card number. The best way to protect yourself is to make sure that you go over your credit card statement each month and look for any fraudulent charges that the bank didn't catch." "As indicated in comments, this is common practice in the US as well as EU.  For example, in this Fox Business article, a user had basically the same experience: their card was replaced but without the specific merchant being disclosed.  When the reporter contacted Visa, they were told: ""We also believe that the public interest is best served by quickly notifying financial institutions with the information necessary to protect themselves and their cardholders from fraud losses. Even a slight delay in notification to financial institutions could be costly,” the spokesperson said in an e-mail statement. “Visa works with the breached entity to collect the necessary information and provides payment card issuers with the affected account numbers so they can take steps to protect consumers through independent fraud monitoring, and if needed, reissuing cards. The most critical information needed is the affected accounts, which Visa works to provide as quickly as possible.” What they're not saying, of course, is that it's in Visa's best interests that merchants let Visa know right away when a leak occurs, without having to think about whether it's going to screw that merchant over in the press.  If the merchant has to consider PR, they may not let the networks know in as timely of a fashion - they may at least wait until they've verified the issue in more detail, or even wait until they've found who to pin it on so they don't get blamed. But beyond that, the point is that it's easier for the network (Visa/Mastercard/etc.) to have a system that's just a list of card numbers to submit to the bank for re-issuing; nobody there really cares which merchant was at fault, they just want to re-issue the cards quickly.  Letting you know who's at fault is separate.  There's little reason for the issuing bank to ever know; you should find out from the merchant themselves or from the network (and in my experience, usually the former). Eventually you may well find out - the article suggest that: [T]he situation is common, but there is some good news: consumers do in many cases find out the source of the breach. But of course doesn't go into detail about numbers." "It's very straightforward for an honest vendor to refund the charge, and the transaction only costs him a few pennies at most.  If you initiate a chargeback, the merchant is immediately charged an irreversible fee of about $20 simply as an administrative fee.  He'll also have to refund the charge if it's reversed.  To an honest merchant who would've happily refunded you, it's unfair and hurtful.  In any case, now that he's out-of-pocket on the administrative fee, his best bet is to fight the chargeback - since he's already paid for the privilege to fight. Also, a chargeback is a ""strike"" against the merchant.  If his chargeback rate is higher than the norm in his industry, they may raise his fees, or ban him entirely from taking Visa/MC.  For a small merchant doing a small volume, a single chargeback can have an impact on his overall chargeback rate.  The ""threshold of proof"" for a chargeback varies by patterns of fraud and the merchant's ability to recover.  If you bought something readily fungible to cash - like a gift card, casino chips, concert tickets etc., forget it.  Likewise if  you already extracted the value (last month's Netflix bill).  Credit card chargeback only withdraws a payment method.  Your bill is still due and payable. The merchant is within his rights to ""dun"" you for payment and send you to collections or court.  Most merchants don't bother, because they know it'll be a fight, an unpleasant distraction and bad for business.  But they'd be within their rights.  Working with the merchant to settle the matter is a final resolution." I work in the retail software industry, and can confirm this is a major problem right now.  There are several very popular point of sale packages that hackers have written RAM scrapers for.  Yes, there is (a lot) of credit card fraud traced back to these hacks. I call bullshit.  $7 an hour, both parents working 40 hours a week.  Assume they pay no federal income tax (is this a govt hand out?) so they take home say... $500 a week, combined, to be generous.  That's $2000 a month.  Daycare for two young kids, you did say a family right?  That's $1000 a month.  Now, shelter and heat.  Are you working in a city where you can ride the bus, and pay $1000 a month for a small apartment, or in the country where you can get a house for $650 a month, but then have to own two cars and pay for gas?  Do I need to go much further?