I had an issue when I switched my tariff (ORG2 to ORG2, just a different tariff as ORG44 had the best deal). Spoke to ORG2 who advised it was ORG44 problem (I know now it wasn’t). Called in and spoke to Preya who was professional, efficient, set my expectations and resolved the matter on the same day. One of the best customer experiences I’ve had when dealing with sorting an energy issue. Speaks to the training and processes ORG44 have in place to deal with the energy companies.