I had visited the ORG44 website because I was unhappy with my current supplier but felt overwhelmed and frustrated as I lack time and it seemed like a hassle. ORG44 rang me the following week as a follow up to my website visit and talked me through the process, switching me to a tarriff free, ORG234 plan that saved me several hundred pounds over a year. All in less than 20 minutes. The representative who rang me was called Becky. She was professional but friendly, very efficient, and very supportive.