Kathleen is very experienced and patient when giving information. She is clear and friendly, helping me to switch gas and electricity companies which I must say I was very worried to do so. She navigated me through the operation with ease and in a language I understand. This is my first experience of doing this kind of transaction and I am so very pleased that I have made the step with Kathleen by my side!  I have been told that I have made a savings of £444.00 for dual energy. it is a pain free experience she took the stress away . Thank you to kathleen.