Absolute shocking customer service . Can’t call , can’t use chat most of the time  ,  Doesn’t work on messenger when you attempt to use the email link it just freezes. Trying to return four orders but know they don’t include a freepost return label like they used to I’m having great difficulty. My local shop where I attempted to use Hermes had no idea what to do  So I contacted ORG52 last week on chat and they gave me a link to use Royal Mail . It didnt work and states I have to take it to a delivery office one hour walk away (I don’t drive ) . I’ve placed hundreds of orders with ORG52 but sadly I won’t be anymore . Tomorrow will be spending more time trying to get through to a physical human . Not needed in these times