International Assistance Group

Description.
International Assistance Group (IAG) is a global alliance of independent assistance companies providing worldwide: medical assistance, travel assistance, roadside assistance, home assistance, employee assistance and legal assistance. 
Every year IAG handles more than 4,4 million cases including nearly 33,000 repatriations on behalf of insurance companies, tour operators, corporates, governments and non-profit organisations.
History.
Founded in 1992, IAG was originally created by five European companies seeking to help one another provide high-quality services. Considerable growth over the past 25 years means that IAG are now among the world’s largest alliances of independent assistance companies and accredited providers.
International Assistance Group today.
Today, IAG has 90 partners and Accredited Service Providers (ASPs) and an aggregated turnover of €1.5 billion, with 9.700 staff working through more than 57 continuously-attended alarm centres. Through a network of local organizations more than 10% of travellers abroad are supported by the IAG. IAG is a closely linked network with common goals, shared database, shareholding position, and regular meetings and internal forums to encourage exchange of information and know-how among its partners. IAG is also an innovative network model as it provides access to a comprehensive international network of locally independent and autonomous quality assistance experts.
Awards and recognitions.
From 2011 to 2015, Iké Asistencia, one of the IAG partners, has been recognized as one of The Best Mexican Companies (Las Mejores Empresas Mexicanas), a recognition promoted by Banamex, Deloitte México and Tecnológico de Monterrey.