New Model of Information Technology Governance in the Government of Gorontalo City using Framework COBIT 4.1

This study aims to determine the level of maturity of information technology governance in Gorontalo city government by applying the COBIT framework 4.1. The research method is the case study method, by conducting surveys and data collection at 25 institution in Gorontalo City. The results of this study is the analysis of information technology needs based on the measurement of maturity level. The results of the measurement of the maturity level of information technology governance shows that there are still many business processes running at lower level, from 9 existing business processes there are 4 processes at level 2 (repetitive but intuitive) and 3 processes at level 1 (Initial/Ad hoc). With these results, is expected that the government of Gorontalo city immediately make improvements to the governance of information technology so that it can run more effectively and efficiently.


Introduction
Information technology (IT) is one of the important aspects of governance organizations as a whole. The success of the organization will be greatly influenced by its ability in utilizing IT optimally [1]. IT governance is a procedure directive implementation of organizational arrangements to support the management of IT integrally and follow up the goals and strategies of organizations that have responsibility [2]. Another definition of IT governance is the decision making that ensures the allocation of IT usage in the organization's strategies [3].
IT governance at government institutions is critical to ensure the successful use of IT in supporting the performance of government institutions, as mandated by Presidential Instruction No. 33 of 2003 on "National policies and strategies for e-government development" [4].
To create a progressive and competitive government, Gorontalo City has a great vision "The implementation of the excellent service of Gorontalo city government to realize the prosperous, progressive, active, religious and educated of Gorontalo". In line with that vision, one of the mission related to IT field is to increase the availability of IT infrastructure in urban area by opening cyber city and techno park area, as well as organizing IT-based government service program [5].
At the implementation level, the use of IT in governance needs to take into account the limitations of resources such as data, technology, facilities, and human resources including the fact that IT is relatively costly in its utilization. Limited resources is then an important factor the need for IT governance governing the use of IT in government organizations. IT governance in the process of data management is less good will cause some problems that are weaknesses that will cause threats such as the occurrence of loss, destruction, theft and tapping of important data company or organization. Based on that, it is necessary to do an analysis of IT needs for the government of Gorontalo city through the measurement of maturity level of IT governance so that it can be known the level of IT governance maturity that runs in Gorontalo city government institutions. In measuring the maturity level of IT governance it will be used COBIT (Control Objective for Information and Related Technology) which is a framework that provides a standard within the framework of a domain consisting of a set of IT processes that represent controllable and structured activities [6] [7] [8].
COBIT is an integrated framework for alignment between IT resource management and organizational objectives with the direction of integration and risk associated with IT and is an IT governance management concept addressed to management, IT service staff, departmental control, audit functions and business process owners for confidentiality, integrity and availability of sensitive and critical data and information [9] [10].

Method
This research method using case study method by conducting survey, collecting data through questionnaire questionnaire and interview related support of information technology service at government institutions of Gorontalo City. There are four stages in this research that is 1). Surveying and data collection, 2). Preparation of Information Technology Governance Framework, 3). Measurement of Information Technology Governance, 4). Information Technology Governance Analysis.

The Result of Compilation of IT Governance Framework
Referring to the COBIT standard 4.1 the scope of information technology governance is divided into several stages of the process: Identification of Business Goals, IT Goals Identification, IT Process Identification and Identification of Control Objectives. Referring to figure 1 on the linkage between COBIT business goals and strategic goals the government of Gorontalo City can be seen from four perspectives that exist, that the priority of business target relationship is in the perspective of service and human resource. This indicates that the government of Gorontalo City wants to improve the service to the society and want to increase the capacity and competence of the government employs to create good and quality governance. Learning and Growth 17 Acquire and maintain skilled and motivated people 9

IT Goals Identification
Based on the results of the mapping in Table 1, the COBIT IT goals identified in the Gorontalo City Government as described in table 2. the following : Ensure satisfaction of end users with service offerings and service levels 4 Optimize the use of information 5 Create IT agility 7 Acquire and maintain integrated and standardized application systems 8 Acquire and maintain an integrated and standardized IT infrastructure 9 Acquire and maintain IT skills that respond to the IT strategy 10 Ensure mutual satisfaction of third-party relationships 12 Ensure transparency and understanding of IT cost, benefits, strategy, policies and service levels 13 Ensure proper use and performance of the applications and technology solutions 18 Establish clarity of business impact of risk to IT objectives and resources 19 Ensure that critical and confidential information is withheld from those who should not have access to it 20 Ensure that automated business transactions and information exchanges can be trusted 21 Ensure that IT services and infrastructure can properly resist and recover from failures due to error, deliberate attack or disaster 22 Ensure minimum business impact in the event of an IT service disruption or change. 23 Make sure that IT services are available as required 24 Improve IT's cost efficiency and its contribution to business profitability 26 Maintain the integrity of information and processing infrastructure 27 Ensure IT compliance with laws, regulations and contracts

IT Process Identification.
At this stage, the results of the identification of IT processes selected in accordance with the IT Goals applicable in the Government of Gorontalo City.

The Result of Measurement of Maturity Level from Selected IT Process
The calculation of the maturity level of the selected IT process is done gradually for each IT process by using COBIT 4.1-Maturity Tools. Table 4. Below shows the weight of each level of maturity Furthermore, for each selected IT process will be presented in Table 5 which is the result of maturity level calculation on IT governance that runs on the government of Gorontalo City. Based on table 5 it can be seen that the value of maturity level of each selected IT process is mostly at level 2 i.e. there are 4 processes (PO4, PO7, AI3 and DS7). Which get the highest level (level 3) that is on process of PO1 and AI4. While there are 3 processes at the lowest level (level 1) i.e. the process DS1, DS4 and ME1.

Discussion
In this research produce a measurement value of maturity level of IT governance at government of Gorontalo City. Acquisition of the value of this maturity level refers to the application of the COBIT 4.1 framework. Referring to Gap maturity level produced, the government of Gorontalo City should be willing to cover the gap of the existing gap so that all IT resources owned can be managed optimally, and all business processes in the government of Gorontalo City more effective and efficient, accordingly with strategic objectives that have been established through the vision and mission the government of Gorontalo City. The following recommendations are given from this study to be improved by the government of Gorontalo city so as to increase the value of maturity.