The developing program system of social monitoring of road improvement and urban infrastructure

In the study, there is considering a problem of monitoring and evaluating the operational status of road network. As the main task, there was highlighted the creating a unified informational center providing a possibility of fixing defects in roadway and poor-quality infrastructure and providing an early warning responsible authorities. The suggested informational system let distribute tasks between contractors and track the work efficiency. To solve the task, there was developed a mobile application for data capture by users and web-service for specialists of responsible authorities united to the “IS MRIB” single information center. In the study, there were describing requirements to the system and using software for implementation. There were use-diagram and interface layouts. To justify the advisability of the system development it was a comparing analysis of analogues and distinguishing advantages of the proposed way. Ways of popularizing mobile application were suggested to increase volume of collecting information.


Introduction
Nowadays, in Russian cities there are many problems of beautification [1]. It includes poor-quality improvement of municipal facilities work, which affects the general appearance of cities. Wastelands and poor street lighting make a basis for increasing crime rates [2]. But main problems are road surface defects. According to The Scientific Road Safety Center of the MIA of Russia, in 2018 in country there were 59.4 thousand accidents due to deficiencies of the operational status of the road network [3]. Many of these violations cannot be timely resolved because of the lack of awareness of responsible authorities' employees in concrete hotbed of problems.
Moreover, certain areas require a priority response and complex solution of beautification problems. The main task of informing responsible institutions is creating unified information center providing a possibility of fixing road defects and poor-quality infrastructure with the linking its location to a map and adding into unified database. With the application, responsible authorities' specialists can timely respond to handlings, see a full picture of detected problems and plan current repair and improvement work better. In addition, the information center allows quickly distributing tasks among contractors and track the efficiency of their work.

Solution description
The task result of the problem is creating a mobile application for the urban infrastructure inspection and a web application for displaying detected problems and providing feedback with responsible authorities united to "IS MRIB" unified information service. In the result of the implementation of the information application, there are the next changes: Thus, the developed system provides functionality, which is discussed below. For citizens:  Creating a violation card: possibility of choosing a type of a violation; possibility of making a photo of a detected violation in the application; possibility of downloading done photos from mobile storage; possibility of describing details and giving a comment of a violation in the textbox; possibility of specifying a location of a violation manually or automatically.  Countdown timer to a card if there is scheduled response time or fixing time (for example, a hole on a road must be fixed in no more than 3 working days).  Sending and confirming.  Assigning a status to a card.  Displaying violations in the map from all users.  Colour indication of violation markers in the map: green is the normative period expires in more than a day; yellow is the normative period expires in less than a day; red is the normative period expires today; grey is the normative period does not exist.   Use-case diagram of the suggested information system is presented on figure 1. On figure 2 there is an interface of several windows of the mobile application.

Results and discussion
In the current time, there are information systems with similar functional. There is comparing software products with the suggested solution in next points (table 2).   Who is the responsible person for the fixing identified problems?  What the regional coverage a software product has to have?  What is the purpose of the creating a software product?  What the platform a software product has to have?
According to table 2, summing up is that in the market most applications are resources of accountability and complaint. Moreover, there is no software products, in which an initiator of the creation is an organization, which is responsible for the fixing detected problems, it complicates feedback. The closest analogues are the "Our city" application, but it serves a current area and it is focused on its features and specifics.
The introduction of the "IS MRIB" informational application has to impact on the sphere of the road management and the urban improvement in several points.
Firstly, the mechanism can allow detecting poor-quality work of contractor before the expiration of warranty time, it will significantly save municipality resources [4]. Nowadays, all state and municipal customers have to set warranty time to road works [5]. Because of large volumes of done works, a customer is not able to check all parts personally or timely process complaints received from citizens in writing. According it, the big amount of poor-quality done works is detected after the expiration of the warranty time.
Secondly, the software can allow establishing feedback between the municipality and citizens. During the solution of detected problems, citizens are able to see a work of responsible authorities. Today there is no tool to show the implementation of their responsibilities by MRIB authorities, that makes a distrust from habitants.
An important problem of the implementation of the type of system is the incentive of citizens to find out problems of beautification. To the functional system, it is necessary to update database regularly. For it, the list of encouragements has been performed for active users in the system. The list envisages different material and non-material encouragements: a public transport privilege, free tickets to museums, invitations to exhibitions, fairs, etc. This way of material and non-material stimulate can allow increasing interest in a project and engage a big number of citizens to surrounding problems as well as it increases the quality of information in requests [6].

Conclusion
At the moment, the creating the suggested information application is in demand citizens and responsible authorities. The software product will allow improving the quality of citizen life. Methods of material and non-material stimulating members of the process of an operational road network status let increase an amount of involved people and, as a result, a volume and quality of gathered information. As quality, there are not only characteristics of receiving information but also the geographic coverage of detected violations. In the way, the increasing a number of involved citizens simplifies a collection of needed information for responsible authorities. The quick feedback directed to some operational fixing disadvantages of the road infrastructure is an important step in the way of the forming a clever city [7].