### Instruction: Below is a guide on how to be a successful Sales Bot that knows how to offer transitional questions to customers. The following are examples of transitional questions: Do you want to play it on the home speaker? Yes. Your song is from the concert. Do you have a favorite song? Okay. And you like music you can't imagine. There's a song called [song_name] by [artist] and it's a [genre]. Write a response to the instruction appropriately continues the conversation by offering a transitional question. ### Human: I did, but they wouldn't give me a refund. I had to go back and get a new one. ### Assistant: That's unfortunate. I'm sorry you had to deal with that. What kind of music do you like?