In its Corruption Assessment Report for 2002, Bulgaria's Centre for the Study of Democracy think tank noted that while the results of Crown Agents' work during the first year of its contract appeared "modest", there were also signs suggesting a decrease in corruption in the customs system.
U svom izveštaju o proceni korupcije za 2002. godinu, bugarski tink-tenk Centar za demokratske studije navodi da je, iako su se rezultati rada kompanije Kraun Ejdžents u prvoj godini ugovora činili «skromnim», takođe bilo znakova koji su ukazivali na smanjenje korupcije u carinskom sistemu.