when i got into a bus i found that my wallet had been stolen it was not a great loss from the monetary point of view but i lost some documents identity papers as a result i had to spend several days in order to get a new one i will always remember all the work i had to do and the bad treatment i suffered because of the bureaucratic behaviour of the civil servant i had already had bad luck and they treated me like a criminal at one point of time i really wanted to quarrel with them