  1. In December 2014, the EPO achieved the certification according to ISO9001 of its patent granting process. The patent granting process includes search, examination, opposition, limitation and revocation stages.   2. The patent information and post grant activities were not yet certified according to ISO9001. These activities include EP publication, EP Register and Bulletin as well as Post-grant fee handling.   The EPO received in December 2015 the certification according to ISO9001 for these activities. Another milestone in the EPO’s continuous effort towards measurable quality has therefore been reached.   3. The EPO has defined quality indicators to measure the quality of its services. The EPO’s quality indicators comprise customer satisfaction and timeliness of the patent grant procedure.   These indicators are published here.    If you have any questions concerning this newsletter, please contact Oliver Tischner.   This IP Alert is for information purposes only and does not constitute legal advice. 