`  == OTRS question  ==  OTRS has received an email from someone claiming they were blocked by you.  Not their user name, but their IP.  The IP they listed is not the same as an IP you blocked to day, but close enough that there may be a typo.  They claim they cannot log into their account because they forgot their password and they can't request a new password because they cannot log in.  I'm a little out of my depth here.  Am I correct that the password reset page does not require being logged in to use? That wouldn't make much sense, but I want to make sure I'm not missing anything. `