`:Often a lighter touch is more effective than harsh words, but sometimes, for whatever reason, people get agitated and swear. No, it almost certainly won't do any good, but the sanctimonious stuff Bjmullan was coming out with in response was a little too sickly sweet to be genuine. There is more than one way to be incivil, beyond the use of swearing. ``Civility as well. Being nice costs nothing. Try it sometime. I hope you also have a nice day`` is dripping with sarcasm.     `