before lodging a complaint with the gepo, a person must send a written complaint to either the gepf, the government pensions administration agency (gpaa) or their employer, and give them a chance to settle the matter.

phambi kokufaka isikhalazo kwigepo, umntu kufu neka athumele isikhalazo esibhaliweyo kwigepf, mhlawumbi kwiarhente yolawulo lomhlalaphantsi karhulumente (igpaa) okanye kumqeshi wakhe, aze abanike ithuba loku silungisa isikhalazo eso.
