before lodging a complaint with the gepo, a person must send a written complaint to either the gepf, the government pensions administration agency (gpaa) or their employer, and give them a chance to settle the matter.

ngaphambi kokufaka isi khalazo kugepo, umuntu kufanele athumele isikhalo esibhaliwe kugepf, iejensi yokuphathwa kwezimpes heni zikahulumeni (igpaa) noma kumqashi wakhe, futhi abanike ithuba lokusombu lula lolu daba.
