ditshebeletso tsa ntshetsopele ya mosebetsi (tataiso, tlhahisoleseding, keletso le thero ya tsa mesebetsi/tlhahisoleseding mabapi le dikgetho tsa ditjhelete tsa thuto).

tinsita tekutfutfukiswa kwetemisebenti (kwelulekwa, lwatiso, kwecwayiswa nekuhlelela umsebenti/lwatiso ngekusekelwa ngetimali kanye netindlela tekusitwa ngetimali).
