Flight Crew Air Transport Pilot (ATP)
Human-Machine Interface; Training / Qualification
Deviation / Discrepancy - Procedural Published Material / Policy; Inflight Event / Encounter Fuel Issue
General None Reported / Taken
Company Policy; Human Factors
While being fueled I first noticed that the fueler fueled the left wing first; which triggered a fuel imbalanced ECAM. Then he fueled the right wing. Then he fueled the AFT ACT (Additional Center Tank) with 850 lbs; then the FWD ACT with 175 lbs. Because there was fuel in the AFT ACT with the forward not full (working with our dispatcher); we called the fueler back to the aircraft to fill the FWD ACT tank; causing a departure delay. At the first waypoint check we found that the FWD ACT fuel (5000 lbs) was trapped and not burning. Again working with our dispatcher; we continued on to our destination. At the gate we inspected the aircraft wing fuel panel to find 4 of the fuel panel switches in the wrong position.
A321 Captain reported that the Fueler did not reposition switches correctly in the wing fuel panel which resulted in trapped fuel in the forward ACT (Additional Center Tank).