Human-Machine Interface
Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Ground Equipment Issue
General None Reported / Taken
Human Factors; Environment - Non Weather Related; Procedure
Carousel 1 became overwhelmed with too many bags and caused the passengers bags to fall off the carousel on people's feet.  Multiple baggage agents came to help pull the bags off the carousel. Airline agents were trampled and passengers were pushing agents to get to their bags. This is creating a dangerous situation with too many flights coming in on one baggage carousel.
Ground employee reported a baggage carousel with too many bags on it that were falling off and dropping on people.