Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Environment - Non Weather Related; Human Factors
On flight ABCD from ZZZ to ZZZ1 while boarding passenger seated in seat XX1 came on that aircraft with his mask below his nose and between his lips. I told that passenger his mask must come over his nose and mouth. He responded 'He will try.' I then offered him a company approved surgical mask that were provided by the company. He responded 'No thanks.' That was the first time of me asking him to put his mask on properly. During my compliant check before doing the safety demo; the mask was down again. I told him once again about the mask. That was the second time. During cabin service the mask was down again and I had to remind him once more. Once cabin service was over and passengers were given time to eat and drink; I then went around to collect trash and he was asleep with his mask down. I called out to him and he opened his eyes and I told him for the third time about his mask. Once we got to the final descent his mask was down and I reminded him once again for the fourth time. Once I told him this time he just looked at me and shook his head. This passenger (XX1) and his wife seated in XX2 were both sick. They were both coughing without covering their cough.The couple kept coughing during takeoff; throughout the flight and landing. The coughing drew the attention of other passengers to look. People are very scared and when they hear coughing and other passengers [are] not wearing mask properly they worry. Many verbal warnings were given.
Flight Attendant reported that a passenger had to be reminded four times to wear a face mask. Flight Attendant stated that the passenger and his wife were coughing without covering their cough.