Flight Crew Multiengine; Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP)
Situational Awareness; Training / Qualification
Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Human Factors; Weather
During deice; due to the conditions we requested type 1 and 4 on wings and tail. 'Iceman' confirmed and they began spraying the aircraft. After circling the aircraft twice (what we thought was type 1 and then 4); 'Iceman' told us we were complete and gave us the times. I looked at the wing which did not appear green in color (consistent with type 4 fluid). He stated the start and stop times of both type 1 and 4 but not the type of fluid. We were told it was Polar Plus LT; which we didn't have specific data on so we used the generic type 4 times for the conditions at hand. Upon further research; Polar Plus LT is a type 1 fluid and I believe that we never received type 4 at all. This station has a tough time keeping employees and they were trying to push out/deice 3 aircraft within a short time frame. They are always shorthanded and seem to struggle with basic aircraft ramping operations; let alone deicing. Perhaps lack of training or experience. I also should have put my foot down when I saw the lack of green hue on the wings consistent with type 4. Retrain the operations personnel on proper deicing methods and the importance that the correct fluids are applied.
[Report narrative contained no additional information.]
CRJ-200 flight crew reported they requested to be deiced with Type 1 and Type 4; but were only serviced with Type 1.