Workload; Time Pressure; Training / Qualification
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural FAR
General None Reported / Taken
Company Policy; Human Factors; Staffing; Procedure
Supervisor pulled a CSR (Customer Service Representative) to the gate from the lobby. [The CSR] expressed her concerns that she is not gate qualified to the Supervisor however [the CSR] still had to meet an arrival and work 2 flights. This is a possible violation with FAR laws as [the CSR] was not licensed to operate a jet bridge. [The CSR] was able to acquire the assistance of [another CSR]. Assigning [a CSR] to operate a jet bridge that [they have not] been trained on could have put in jeopardy the facility; aircraft and any adjacent at the moment of operation. In addition; [the CSR] felt overwhelmed and began to feel the effects of her rising blood pressure rising and anxiety.
Air Carrier personnel reported a Customer Service Representative was forced to operate a jet bridge without proper qualification.