Dispatch Dispatcher
Time Pressure; Workload
Deviation / Discrepancy - Procedural Published Material / Policy
Company Policy; Manuals; Procedure
While flight watching; a UAV ran off RWY XXL/XXR; closing this RWY indefinitely. Our flight was taxiing to the RWY when this occurred. There is another RWY at ZZZZ; XXR/XXL; however it is more narrow that the southern RWY. Upon looking in database; to see if we could use the alternate RWY; this note is contained: 'Runway XXL/XXR restricted from use for MD10/MD11 due to narrow width.' Upon running departure performance in aircraft performance software; performance information is given for XXR/XXL. However; none of this information is published for the crew to see in the JEPPs; and there is no custom [company] JEPP page for ZZZZ. Had I not looked; we were considering departing on XXR/XXL; which would have been a violation of the system limitation. Without access to this information; it is possible that a flight would depart XXR/XXL; especially if it is a last moment decision like today. I would like to propose removing XXR/XXL from the aircraft performance software database so no performance will be given for this RWY; or at least the system limitation information must be made available to the crew so they do not use that RWY. I relayed this information to the crew; and they obviously were very surprised that they had no access to this information; and they were clearly very happy I investigated AIR to see this limitation. Or is it possible that the system limitation is not accurate?
Dispatcher reported concern with critical runway specific takeoff data not being available to the flight crew. Dispatcher obtained the data and relayed to the flight crew.