Communication Breakdown
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy
Human Factors
[Airways bill]- This appears to have initially been captured and processed properly and witnessed by two Managers; but at some point the DG information disappeared from [loading software]. This led to this shipment not being on the workbench and was not manifested out on flight XXX/XXJUL21. The manifesting agent placed the shipment in the [Airline] outbound area where a ramp runner came and picked it up and was loaded on to the flight. This shipment was never properly manifested out and the information was not sent to the flight deck. [Report] was opened for this issue.
Air Carrier cargo personnel reported undocumented transport of Hazmat cargo.