Flight Crew Multiengine; Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP)
Communication Breakdown
Aircraft Equipment Problem Critical; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
General None Reported / Taken
Procedure; Incorrect / Not Installed / Unavailable Part; Aircraft; Environment - Non Weather Related; Human Factors
On arrival at the departure gate; I inquired about station provision of international documents - Hawaii Reference Guide; plotting chart; and AIREP forms. Agent had no idea what I was talking about; claiming that the Hawaii flight is a domestic operation. The FOM clearly includes Hawaii operations under the flag operations description; and Hawaii is specifically addressed in the international operations sections of FOM - to include the need to use a plotting chart on random routes and the AIREP form when making non-CPDLC (Controller Pilot Datalink Communications) position reports. On this flight; the SATCOM system was placarded INOP which meant I would need to make position reports - thus; the need for an AIREP form. The Hawaii Reference Guide includes both plotting chart and AIREP forms as required paperwork to be checked prior to departure. I called Operations to ask for an AIREP form; but was told that they had no idea what I was asking for. We have been operating Hawaii and ZZZ1 flights out of ZZZ for years. If the FOM is going to require certain forms and documents; it would be very helpful to have these documents and forms available at the departure station. The same situation is now occurring in HNL as well - no international forms are being provided since they state that flights to the mainland are considered 'domestic' flying. But random routes are occasionally used and position reporting is still required. If there is no requirement for an AIREP form to be used in the CPDLC environment; the FOM and reference guides should be updated to reflect that their use is no longer required.Conflicting treatment of Hawaii operations - domestic for some purposes; international for others. Lack of clarity on what forms and documents are actually required to be used or made available for Hawaii operations. Lack of availability of international forms and documents at departure stations for international operations. If the FOM requires the use of documents and forms on international flights; it would be very helpful to have those forms actually available at the departure station. The mixed status of Hawaii operations - considered international flag operations by the FOM for some purposes but not for others - causes confusion as to which rules actually apply. This needs to be clarified.
Air carrier Captain reported documentation and forms required for the flight operation were not stocked at the departure station and was forced to depart without them.