Air Traffic Control Fully Certified
Communication Breakdown; Human-Machine Interface; Training / Qualification
ATC Issue All Types; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Provided Assistance
Company Policy; ATC Equipment / Nav Facility / Buildings
Aircraft X was being vectored for the ILS. Tower lighting panel for airport lights was out of service due to a power outage the day before. The airport management decided; in their infinite wisdom; to just have ATC call their representative to have them change the airport lighting when needed. The night airport management person on duty was not properly trained in how to use the lighting panel; and with the visibility dropping rapidly; the runway lights needed to be on step 5. Airport management was unable to turn the lights up to step 5 with the visibility dropping to less than 1/4SM. Their electrician called the tower; and was extremely unhelpful and obstructive. Luckily the medevac was able to land safely.Airport management and their electrician are NOT reliable when it comes to having control of airport lighting. They are not properly trained; and when weather moves in like this; they cannot be relied upon to make the changes to the airport lighting in a timely manner. This cannot go on [further] while we wait for a new lighting panel to be acquired and installed. It extremely unsafe.
Eugene air traffic control Tower operator reported Tower lighting panel out of service; hindering IFR operations.