Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine
Flight Crew Last 90 Days 157.55; Flight Crew Total 7833.47; Flight Crew Type 1529.53
Situational Awareness; Human-Machine Interface; Distraction; Confusion; Time Pressure; Workload
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Aircraft; Environment - Non Weather Related; Human Factors
Aircraft X had more than 50 entertainment and power systems become inoperative during our flight from ZZZZ to ZZZ. The flight crew communicates with Dispatch in hopes of having the team compensate the effected individuals. Unfortunately; the team's response was to have the flight attendants utilize their handhelds and enter in each customers information. The team said they did not have the ability to address our partial cabin issue.With the current pandemic; it would be prudent to limit flight attendant interaction with customers. Especially; in a situation where the exposure is high for extended periods of time. Maybe we should rethink how the team can help keep our flight attendants safe and provide a quality product to our customers?
Air carrier Captain reported entertainment and power systems failed during flight and had to use fight attendants to record data so the affected passengers would receive some type of reimbursement.