Communication Breakdown; Confusion
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Illness / Injury
General Physical Injury / Incapacitation
Company Policy; Human Factors
B FA (Flight Attendant) was injured and completely incapacitated on aft galley floor. Captain and A FA requested paramedics and to stop boarding. Operations refused to stop and argued about procedures saying 'you only need two FA's.' All crew members knew this was not OK but operations continued to say they didn't understand why. Operations boarded all passengers against crew member's request with one incapacitated crew member; one crew member administering medical assistance and only two crew members in the cabin. Operations agents and Supervisors should not usurp the authority of crew members when they are not familiar/ misinformed with FAR's; crew member requirements for boarding and emergency medical procedures. Authority of operations should be clearly defined as to who is in charge. I.e. Captain or Operations so that there is no question and/or argument/disagreement during critical time sensitive issues/emergencies. The pressure put on operations and incentives offered should never be so great that on time performance outweighs a person's health; physical well-being or common sense and human decency.
B737-800 Flight Attendant reported Operations wouldn't stop boarding for medical emergency.