Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine; Flight Crew Instrument
Flight Crew Last 90 Days 120; Flight Crew Total 31000; Flight Crew Type 16000
Communication Breakdown; Troubleshooting
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
General None Reported / Taken
Company Policy; Procedure; Human Factors
I am not satisfied with the findings and explanation of a very serious situation. My airplane was loaded with an 18135 lbs. pallet over the nose. It was not supposed to have been loaded. The only fix I see is finger pointing as to who was wrong and nowhere do I see a prevention from it happening again. Outsourcing and communication on the part of [Company] load planning caused this mistake. I would like something more done and a better explanation as to how we will prevent this from occurring again. The closure of the report does nothing but sweep it under a rug.
A320 Captain reported cargo was loaded in error on the aircraft and Dispatch was unaware of the weight and balance discrepancy.