Communication Breakdown
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown
General None Reported / Taken
Human Factors
The lead on for this flight thought because the manual said exempt for item 1 that it wasn't dangerous goods. In fact she planned item 2 in pit 3 with 30 bags but planned item 1 in pit 4 with no bags. She then stated on the phone there were no dangerous goods in pit 4 but did confirm that she loaded item 1 which she believed did not contain any dangerous goods. The lead then called back later to question me as to why the computer program would allow her to plan the flight the way she did if item 1 was in fact dangerous goods. Please pull the phone logs I was sitting at desk XXXX she was like a dear in headlights in terms of knowledge as it pertains to dangerous goods.
Air Carrier personnel reported Dangerous Goods were incorrectly loaded due to the Load Planner's lack of knowledge.