Time Pressure; Situational Awareness; Physiological - Other; Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; No Specific Anomaly Occurred Unwanted Situation
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
Need more space to accommodate 6 feet apart. On this day; [it] was very chaotic during the international check-in. We are really short of manpower to accommodate document checking. Violating the safety standards for us the employees and the customers. Please review cameras to see the amount of people in the same area.
I was scheduled to work lobby for international flights to help them to check in and check their requirement COVID-19 for every single customer. At the kiosk I realized that it was around 200 people and only 2 agents were scheduled to work that area.  I was very concerned about safety and health of myself and others because there was no social distancing and not following CDC guidelines. I talked with Supervisor and asked to please call a union representative. To see the unsafe conditions that the company is operating. I hope you will be able to see the cameras in order to understand the horrible situation.I think all the authorities including health department will be concerned about this very important issue.
Customer Service employees reported social distancing concerns at the airport lobby due to it being overcrowded.