Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine; Flight Crew Instrument
Flight Crew Last 90 Days 69; Flight Crew Total 1357; Flight Crew Type 1357
Confusion; Distraction
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
During cruise flight; the Purser called to advise that the passenger seated in X was not complying with established face mask policy. Per the flight attendants; the passenger was tearing layers of the mask away. The flight attendants offered a new face mask from onboard PPE provisions but the customer refused. The Purser advised multiple de-escalation attempts were made along with the flight deck making a PA.  The Purser advised that non-compliance continued and; ultimately; the operations center was advised. A customer service representative was requested to meet the flight after coordination with the Inflight crew and operations center security. Purser advised that a FA a report would be submitted for this event.
Air carrier Captain reported passenger was not compliant with face mask policy during flight.