Flight Crew Multiengine; Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument
Communication Breakdown
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown
General None Reported / Taken
Equipment / Tooling; Human Factors
Aircraft X had an APU on MEL. We arrived and were met by the ramp crew and jetway driver as normal. Shut down #2 engine and kept #1 running for electric until jetway power plugged in. Cargo doors and boarding door were opened and passengers began to deplane.Several minutes later I received a signal from a ramp person asking about external power availability and gave them the thumbs down that it was not available on the overhead. I waited for several more minutes and then called Operations to advise of the situation. I was informed that the city had been advised of the jetway power issue; and I asked about an external power cart. I was told this was in the works as well.About 5 min later when the aircraft was almost completely deplaned; I noticed the refueling message on ECAM. I advised Operations that a fuel truck had hooked up to the aircraft with the #1 engine still running. I immediately proceeded to shut down the engine and depower the aircraft. The next flight crew was in the boarding area and they were advised of the situation.
A320 Captain reported that ground personnel began refueling the aircraft while the #1 engine was still running.