Flight Crew Air Transport Pilot (ATP)
Flight Crew Last 90 Days 671
Communication Breakdown
ATC Issue All Types; Deviation / Discrepancy - Procedural Clearance; Ground Incursion Taxiway
Air Traffic Control Issued New Clearance; Flight Crew Became Reoriented
Procedure; Human Factors
During the landing rollout; the Tower Controller was asking what turnoff we could make. As the PF; I was zoned in on trying to get the aircraft stopped and wasn't hearing most of the Controller's communications with my F/O. With other aircraft inbound on the same runway; I chose to turn right at [a particular] Taxiway. After we cleared the runway; the Controller told us that Taxiway was closed there and that we were supposed to have turned left on [another taxiway] instead. With the aircraft in full reverse thrust and in critical phase of flight; confusion with Controller's communications took place. We taxied on into the gate.
While rolling out on landing; the runway was reported 5; 5; 5. We were still in reverse trust and anti-skid cycling while Tower was telling us to exit [assigned] taxiway while we were still very busy in a critical phase of flight. I was responding back unable. We were stepping on each other and all I heard was [a different taxiway]; as did the Captain; and he turned right on [the wrong taxiway]. After turning right; Tower told us to stop and do a 180 turn. We were unable at that point. Tower then said to continue and contact Ground and to comply with instructions next time.
B737-700 Captain reported missing a taxi clearance that was issued during a critical phase of flight during reverse thrust application on landing roll.