Commercial Fixed Wing
Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Distraction; Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Human Factors; Environment - Non Weather Related
At the gate; just prior to pushback; a Flight Attendant came up and informed me that she had a passenger who was 'non-compliant' in regards to face mask usage.  She informed me that three flight attendants had already spoken to this passenger and he still refused to comply.  I called for a Customer Service Manager to remove the passenger.  The Manager arrived a few minutes later and the passenger was removed.Some people view face mask usage as some sort of infringement on their personal rights.  The airline has made it very clear that using a face mask is a requirement. I think the airline has done an admirable job in communicating the mask usage policy.  Gate agents; flight attendants; and the Captain all make announcements regarding this requirement.  People will always want to test the limits.  I feel removal is the right move; and sends a message that the policy will be enforced as much as possible.
Air carrier pilot reported a passenger was removed due to non-compliance with face mask policy.