Light Transport; Low Wing; 2 Turbojet Eng
Air Traffic Control Fully Certified
Air Traffic Control Time Certified In Pos 1 (yrs) 20
Communication Breakdown; Troubleshooting
ATC Issue All Types; Deviation / Discrepancy - Procedural Published Material / Policy
Human Factors; Procedure
I took a point out from sector 10 on Aircraft X climbing east. I immediately looked at the flight plan and saw that the aircraft was going to Canada via Boise and had the CIC call the area F supervisor to ask if we could send the medevac through Nellis airspace. He said we could do it; so I then called Bearmat and asked if they could take a point out on the aircraft. The 'controller's' response was 'We don't do point outs.'  Now; this wasn't a safety situation; but it is an important culture that needs to be rectified. There are very few controllers who will give a medevac direct routing or even try to get approval or clearance through military airspace. We just need to do better and work together to get priority aircraft priority handling.I think we need to have yearly CBI's [Computer Based Instruction] and briefings to remind controllers what their responsibilities are regarding medevac and priority aircraft. We also need to work with the surrounding military facilities and force them to work these aircraft or sterilize their airspace to accommodate them.
ZLA Controller had a lifeguard flight that he wanted to get a direct routing for. He called the approving military facility and they said they don't approve point outs. Controller thought that a service to the flight was denied by the military facility.