B737-800
Dispatch Dispatcher
Communication Breakdown
Aircraft Equipment Problem Critical; Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown
Company Policy; Human Factors
A flight was taxiing by on the taxiway. [It] had an audible fire warning and flames coming out of the number 1 engine. We called our Tower via radio and via phone to our Company Airlines Tower and told them the aircraft had a back fire or engine fire and to have it come back to the gate. Our request was ignored and the aircraft continued taxi to the runway for take off. We called our Tower again and were ignored again. The aircraft took off before anyone took our concern seriously.
A Ramp Dispatcher reported they reported fire coming out of an aircraft's engine to their ramp controller who did not take action to notify the flight in a timely manner.