Commercial Fixed Wing
Dispatch Dispatcher
Communication Breakdown; Confusion
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Provided Assistance; Aircraft Equipment Problem Dissipated; Flight Crew Overcame Equipment Problem
Aircraft
20 minute span out time with no communication from crew to ATC; ATC Coordinator or Dispatch. Took 12 ACARS from myself and the ATC Coordinator to finally get into contact with the crew. However none of the ATC Coordinator messages appeared to go through to the crew. Position reports updated but no response until after the 12th ACARS. Crew said they were experiencing 'weird ACARS/GPS/WIFI for while maybe military jamming or something'.
Dispatcher reported 13 attempts were required before flight crew could receive or transmit on ACARS.