Commercial Fixed Wing
Flight Crew Air Transport Pilot (ATP)
Flight Crew Last 90 Days 22; Flight Crew Total 1280; Flight Crew Type 1280
Time Pressure; Situational Awareness; Communication Breakdown; Distraction
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General Flight Cancelled / Delayed
Environment - Non Weather Related; Human Factors
Two passengers were non compliant with the face mask policy.  When approached by one of my FA's; they verbally abused the FA and shouted obscenities.  FA briefed me on the incident.  I had a Supervisor get involved; and although the family promised they would be compliant with the face mask policy; the flight attendants were adamant that the verbal abuse would continue.  I elected not to take [the] incident airborne; so I had them removed from the aircraft.  The FA's informed me that several passengers in that area were thankful the issue was being addressed and that passengers were removed.
Air carrier Captain reported two passengers became verbally abusive to the flight attendants when they were asked to follow face mask policy.