Commercial Fixed Wing
Flight Attendant Current
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown; Inflight Event / Encounter Bird / Animal
General Maintenance Action
Manuals; Company Policy; Human Factors
Passenger in 18A had an Emotional Support Animal that left her lap ran up the isle to row 7 took a crap before continuing up the aisle. I grabbed the dog to stop him from coming forward; at that time the owner came and picked up the dog. [The passenger] then cleaned up the mess. The odor was so bad I asked if anyone wanted to move to the 3 empty seats I had up front since they were in economy comfort. The captain then announced we were 16 out; and everyone said; they were ok. We put down paper and sprayed with air freshener; after I made sure nobody had allergies. We called Captain and requested cleaners when we landed.[This was caused by] no control of Emotional Support Animals. I did notice the dog was panting when I picked up her garbage.[Emotional support] animals should be in kennels. I think this is a huge issue. I later found out the dog was on the other passenger that was seated in 18B. I was told later that the dog defecated on that passenger.
[Passenger in seat] 18A Emotional Support Animal (dog) had accident defecating on passenger in 18B; then got away from passenger and ran up the aisle to row 7 to defecate and on the way up the aisle; [Flight Attendant A] was picking up trash and responding to the call light when she met the dog in the aisle. She came to the galley to get supplies to help with clean up and moved passengers away from the scene. I called the captain to request cleaners upon arrival.[This was caused by] no control of emotional support animal; he was panting heavily. Passenger stated he was nervous and had been flying for 4 years and never had a problem. Cabin temperature was warm during service and we had captain adjust temperature twice. Passenger was going to take him to the vet as this behavior was out of character.[I suggest] more control over emotional support animals; [they] should not be able to get lose in the cabin.
Air Carrier flight attendants reported that a passenger's Emotional Support Animal defecated on a passenger and in another row during flight.