Commercial Fixed Wing
Dispatch Dispatcher
Communication Breakdown; Workload
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct; Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor; Ground Event / Encounter Other / Unknown
General Maintenance Action
Equipment / Tooling; Human Factors
Flight crew sent an ACARS message asking Maintenance Control to apply 2 placards for Aircraft X.  I was not familiar with the placards so I called Maintenance for some information.  Maintenance told me the placards the crew was referencing for use of the Thermal Containment Bag (TCB) on the aircraft.  Maintenance further stated that the crew would need to write the use of the TCB up in the logbook and describe why used.  I sent an ACARS message to the crew relaying the information from Maintenance Control.  The crew stated that the TCB had been used for a passenger's charging device in the cabin that had overheated.  I had also been in exchanging ACARS messages with this flight regarding 2 passengers not complying with mask policy.  I also had a medical issue on [another] flight.  It took several attempts to establish the ARINC patch and several call before MEDLINK was able to provide guidance for a passenger that had passed out.  I did inform the supervisor of my difficulty reaching MEDLINK; but I did not advise him of use of the TCB on Aircraft X.
Air carrier Dispatcher reported a communication breakdown with Maintenance regarding Thermal Containment Bag replacement.