Commercial Fixed Wing
Human-Machine Interface; Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown
General None Reported / Taken
Human Factors; Manuals; Procedure
After the passenger agent receiving our express commuter flight stopped the aircraft I chalked the nose gear and then was waiting for the main cabin door to open. As the door opened and the jetbridge was pulling up I noticed this agent was doing a walk around with engine two NOT shut down! Our Operations Manual Safety chapter states; 'Approaching the forward and aft cargo pit to offload baggage and cargo is allowed [only] after the NLG [Nose Landing Gear] is chocked; the MCD [Main Cabin Door] is open and power to the opposite area of engine operation of the cargo pit has been shut down.' I could not believe my eyes! She could have been seriously injured. This is a serious infraction.
A ramp serviceperson awaiting the opening of the main cabin door witnessed the passenger agent who had marshaled the commuter aircraft into the gate performing a walk around while the right engine was still operating; contrary to their operations manual.