B777 Undifferentiated or Other Model
Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Flight Crew Last 90 Days 224; Flight Crew Total 13578
Communication Breakdown
Deviation / Discrepancy - Procedural Weight And Balance; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Hazardous Material Violation
General Maintenance Action
Human Factors; Procedure
We received an ACARS message at the gate with a preliminary DG (Dangerous Goods) notification of lithium batteries. The shipment was assigned a code of [#XX]. I always look up the code and write down the first steps on the form in case there is an emergency. I was surprised to see that there was no code [#]; the codes only went to [#-1]. I told the Captain; I believe he called Dispatch and discussed it with him. We were told that the shipment was lithium batteries. The Captain advised the Dispatcher/Load Planner (not sure who he called) that; although that was helpful to know; we needed to know the actual code for the DG items in case we had to pass it to Fire & Rescue. The shipment was subsequently removed from the aircraft.
B777 First Officer reported a communication breakdown between flight crew and Dispatch regarding Hazmat documentation.