Commercial Fixed Wing
Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine
Time Pressure; Communication Breakdown; Workload
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy
Flight Crew FLC complied w / Automation / Advisory; Flight Crew Landed in Emergency Condition; Flight Crew Executed Go Around / Missed Approach; Flight Crew Diverted
Environment - Non Weather Related; Human Factors; Aircraft
On initial approach into ZZZ at first flap extension the flaps had an asymmetric condition that stopped the flaps between up and 1 degree; the LEDs (Leading Edge Devices) went to the extend position; no roll experienced. Upon noticing the FO elected to level off and follow the approach track and published missed approach. We informed ATC that we were experiencing a flight control problem and that we would be entering holding. We ran the flap trailing edge asymmetry QRH and decided not to land at ZZZ due to the short runway and degraded runway conditions. We then debated on proceeding to ZZZ1 or ZZZ2. We could not proceed to our filed alternate of ZZZ3 due to the increased fuel burn with the LEDs extended. With a quick rough calculation we decided we had enough fuel to proceed to ZZZ2 that had the longest runway. We contacted Dispatch and they concurred on proceeding to ZZZ2. We then climbed to FL190 and cruised at 220 knots IAS. We ran the ALL FLAPS UP QRH and landed at ZZZ2 uneventfully. Dispatch tried to call Operations Manager but he was dealing with another call.[I suggest] maybe dedicating someone else to 'COVID' situations that took Operations Manager away from being able to assist us. Also having tanked fuel was great because it gave us the option to go to a long runway.
Air carrier Captain reported the Operations Manager was unable to help the crew during an in-flight mechanical problem due to being involved with a COVID-19 situation.