Medium Large Transport; Low Wing; 2 Turbojet Eng
Flight Crew Last 90 Days 108; Flight Crew Type 84
Confusion; Communication Breakdown; Human-Machine Interface
ATC Issue All Types; Aircraft Equipment Problem Less Severe; Deviation - Track / Heading All Types; Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Clearance; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Issued New Clearance
Manuals; Aircraft
Flight from DEN was originally cleared EEONS4 SID.  On taxi out to runway 8 in Denver; ground told us to contact clearance delivery for a re-route.  Clearance asked us if we had the Coded Departure Routes (CD-R) onboard; and we replied in the affirmative.  We were cleared the DENZZZ1 CD-R which reads KDEN YOKES4 DEHLI ONL…We pulled into the EE run up pad near runway 8 and the First Officer entered the route while I sent a message to dispatch with the new routing.  The FO and I reviewed the altitudes on the new departure and ran the Before Takeoff Checklist.  Our takeoff clearance was 'Turn left heading 025 degrees; cleared for takeoff runway 8.' After switching to departure frequency; passing about 8;500 feet we were cleared direct to YOKES; climb and maintain 16;000. Before we were level at 16;000 we were cleared to FL230. The Flight Management Computer showed YOKES DEHLI ONL.  After YOKES on Denver Center frequency we were given a 025 degree vector.  A while later Center told me to call them when on the ground.  Neither the FO; both jumpseaters; nor could I figure out what we had done wrong.When I called Denver Center; I was informed that the correct departure routing is from YOKES to CHICI and thence to DEHLI; and that several other aircraft/aircrews had experienced the same misunderstanding.  Apparently; flying direct from YOKES to DEHLI impinges on the arrival corridor.  When I zoomed in on my iPad to verify the crossing altitudes; I didn't notice the Enroute Transitions box in the upper left hand corner of the chart; and the FMC did not load CHICI between YOKES and DEHLI.  The controller told me over the phone that 'it may be a problem in some aircraft's FMS.' Between the late clearance; the ambiguity of the CD-R; and the incorrect FMC routing; there were several threats present.  Denver seems to be one of the only airports I can remember operating into that has several different areas on the chart for routings.
Air carrier flight crew received a revised routing from ATC before takeoff. They inserted the coded revised routing into the FMS and cross checked their entries. After takeoff; they received a vector to on course. After crossing the first fix they received another vector and a phone number to contact ATC. The FMS coded reroute omitted a fix that ATC was expecting them to fly to. ATC remarked that it may be a problem with some aircraft's FMS.