B777 Undifferentiated or Other Model
Other / Unknown
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
General None Reported / Taken
Equipment / Tooling; Human Factors; Procedure
Ramp reported finding 3 pallets missing from offload. Items 13; 14; and 19 were shown in position 32L; 34L; and 35L were not on board. In training; removing these items results in a nose heavy condition. Updating the [weight index] with the maximum CG envelope results in a legal manifest. With the legal manifest; a significant weight change was calculated. This error could have resulted in a potential safety of flight issue.
Offloading [the] flight there was supposed to be 4 pallets in the back of the plane. There was only 1; with a weight discrepancy of 28;016.
Ramp personnel reported that 3 pallets were missing from an offload causing a large weight discrepancy.