Commercial Fixed Wing
Flight Attendant Current
Situational Awareness; Confusion; Distraction
Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Procedure; Environment - Non Weather Related; Company Policy; Human Factors
The following is my description of events. Just prior to boarding the flight the #4 FA notified the Captain that she was just notified that her neighbors tested positive for COVID-19. She asked him what she should do and he told her that she was obligated to inform the company. The Captain asked the #4 if she had been in contact / socialized with the neighbors and she said yes. The question the #4 now had was should she be removed from the trip or continue. Her main concern was she wanted it on record that if she finished the trip and then did in fact test positive that the company would not come back after her. She informed the Captain that she had no symptoms and felt fine. (note: She was sick the day before with issues she said were not related; migraine; heartburn etc. Upon landing she discussed with me while walking to hotel van for pickup to the hotel that she may call off sick if things did not improve on the overnight in ZZZ. At the XA:15am departure van time in ZZZ she said she felt 100% better than the day before. The Captain instructed her to contact whomever it was on the FA side scheduling and see what they tell her. Boarding was delayed while she contacted company who said there was no policy in place in a situation like this so it was up to her if she continued on trip. Since there is no policy in place for this unique situation they referred her to the COVID department to get the official guidance/policy and to get it on record she would not be held accountable. While the #4 was on the phone trying to get an answer so was the station personnel in ZZZ. After a long back and forth on the phone both the #4 and the Ground Personnel were told that as long as company clears it and the Captain and crew are in agreement she could continue on the trip. Company and crew cleared it so boarding began. The Captain requested the entire crew exchange contact numbers and stay in touch regarding any results from tests that are done. The #4 stated she was going to be tested and would inform us of the results. When the #4 called; she was referred to the dedicated COVID department to get the answers but they were not open. This further delayed the flight and process time it took to get an answer. This should be a 24 hour resource.
Flight Attendant reported that a flight attendant had come in contact with neighbors who were positive for COVID-19 and wanted guidance on whether she should continue with the trip or not.