MD-11
Dispatch Dispatcher
Communication Breakdown
Deviation / Discrepancy - Procedural Weight And Balance; Deviation / Discrepancy - Procedural MEL / CDL; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
General None Reported / Taken
Aircraft; Company Policy; Human Factors
Following is the info that appeared in FPS when retrieving MEL/CDL:Aircraft X : OVERALL CAT STATUS: CAT3RVSM OPERATIONS APPROVED: YESFANS STATUS: YESMEL XX: ENGINE FADEC SYSTEMS - ENG 1 FADEC FAULT ADVISORY (LE VEL C)MEL XX: ENGINE FADEC SYSTEMS - ENG 2 FADEC FAULT ADVISORY (LE VEL C)MEL XY: CARGO HANDLING SYSTEM INOP - MCD BALL TRAY ASSEMBLY IN POSITION 16L HAS TWO BROKEN BALL CUPS.MEL XZ: AUXILIARY POWER UNIT INLET AND EXHAUST DOORS; DOORS ARE CLOSEDMEL XA: WEATHER RADAR SYSTEMS - WINDSHEAR DETECTION AND AVOIDANCE SYSTEM INOPMEL XB: GREEN NAV POSITION LIGHTS - INOP.OIL: THIS AIRCRAFT HAS BEEN MODIFIED TO HUD/EFVS-905 AND EGPWS WITH LANDING PERFORMANCE. ENHANCEMENTS (LPE). P LS REFER TO FLIGHT MANUAL BULLETINS 18-13 AND 18-14 . NOTE: TAKEOFF GUIDANCE <500 RVR NOT AUTHORIZED.Following is break down of issue that occurred: Advised ZZZ Ramp [Agent] of dry ice limits. [Ramp Agent] says they were told to void. [I] told her I do not show any restrictions like that; however; void to err on side of caution.Upon further investigation; workbench exception info pops up in WGT/BAL showing MEL XC. Called [Maintenance Control]; he advised MEL XC was cleared in AFW before departure. Spoke Ramp [Agent]; advised her [Maintenance Control] says MEL XC was cleared. Advised her to have ZZZ/Maintenance double check those positions upon arrival to verify they are good or not. E-mailed above info and picture of weight/balance. Sent a screen shot of weight and balance showing MEL XC. Checked automation problem as cause; however; do not know what caused this scenario to happen. That's why ASAP report is being filled; [I] want to ensure this is investigated and a resolution found out and communicated to all groups [Dispatcher/Maintenance Control/Ramps].
Airline Dispatcher reported communication breakdown with Ramp personnel regarding status of cargo handling system MEL item affecting Dry Ice limitation.