Commercial Fixed Wing
Flight Attendant Current
Confusion; Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors; Procedure
For as long as I can remember I've been sending concerns about using small gate rooms with single jetways for the amount of customers. Boarding is organized chaos! Not enough room for over 350 passengers; overlapping gate room announcements; customers having difficulty finding the right place to stand in line without accidentally or intentionally 'cutting' in line to board. Now COVID has reduced the amount of customers but maintaining safe distancing especially deplaning is very challenging. With single jetway and wheelchairs waiting and gate checked strollers; it's not uncommon for disembarkation to come to a stop preventing smooth flow and passengers standing right next to each other and next to FA's standing at each exit door. Having an orderly disembarkation despite announcements (wheelchairs; passengers remain seated; deplaning by rows) doesn't work. Most customers can't wait to get off; especially on longer flights.
Flight Attendant reported social distancing concerns during boarding and deplaning the aircraft.