Regional Jet 900 (CRJ900)
Flight Attendant Current
Communication Breakdown; Situational Awareness
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
General None Reported / Taken
Aircraft; Company Policy; Procedure; Human Factors
[Another Flight Attendant] and I were working the flight together mind you [this person is a new hire] and [the other FA] was working AFT... she was in the last phase of her beverage service when the wheels of the aircraft were deployed. There was NO PHONE CALL AND NO CHIME OR ANYTHING.. so now safety is involved because if the beverage cart out and being around passengers. I had [the other FA] come back with the cart as quick as she could cause we were closer to landing and when she got back to the front of the plane I had [the other FA] leave the cart in the front and I had told her to take her seat and I will put away the cart as quick as possible. I had a few passengers ask if I needed help but I was not going to put anyones safety in danger due to a pilot error.
The safety department contacted me to inform me that a communication chime was not received or heard by the flight attendant in the landing phase. This may have led to a situation where a service cart could have been unsecured during landing.The flight was the last of four legs for the flight crew. The transition to this leg was expedited due to some delays impacting the arriving leg. As a result; the flight crew boarded the airplane with the passengers already loaded and the Flight Attendants already onboard. The Captain deliberately stated on multiple occasions to me 'No rush.' To the best of my knowledge; all checklists; SOPs; Chimes; etc. where accomplished completely; deliberately and without rush. To my recollection; the arrival chimes where accomplished; however; there is no aural feedback in the flight deck that I could reference for their accomplishment. To the best of my recollection; an arrival message was given over the PA to the cabin; and all checklists; including chimes; were accomplished per SOP.
CRJ-900 Flight Attendant and flight crew reported that pre-landing notice was not heard in the cabin and the service cart was not stowed when the landing gear was deployed.