Commercial Fixed Wing
Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Flight Crew Last 90 Days 148.8; Flight Crew Total 5827.02; Flight Crew Type 5827.02
Physiological - Other
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Human Factors; Environment - Non Weather Related
Early in the boarding process the Purser notified me of a family that was being defiant about wearing masks in compliance with company policy.  After speaking with the family; the Purser still felt uneasy about the family. I then asked for a Customer Service Supervisor to meet the airplane.  While discussing the issue with the supervisors and FAs; a separate family came forward to note their concern over the behavior of the first family. Two of the second family quickly began tearing up.  Additionally; there was a passenger in the vicinity of the problem family who had health issues. At this point; I decided to have the problem family removed.
Air carrier Captain reported that during boarding a family was not compliant with face mask policy. After other passengers expressed concern; the Captain had the family removed from the flight.