Commercial Fixed Wing
Flight Attendant Current
Confusion; Communication Breakdown; Distraction; Situational Awareness; Time Pressure; Training / Qualification
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
General None Reported / Taken
Company Policy; Human Factors
We boarded through the 1L door. FA A did not allow passengers to pass through the forward galley during boarding to expedite the boarding process. FA B tried his best to direct traffic at the 1L door. Due to FA A blocking traffic from coming through the forward galley passengers were only able to get to their seat using the aircraft left aisle until they reached the mid galley. This caused a delay for departure. We still had bags out and overhead bins open when the FA A made the PA that the boarding door had been closed; and to arm our doors. I ran forward and told her we were still getting bags put away; and still had open overhead bins. She stated the agent had closed the door. I stated that she should have told them we were not ready to close the boarding door. After that; all FAs armed doors and tried to get all bags and overhead bins taken care of as quickly as possible. We then felt ground movement. I looked out of the window. We had started moving backwards. We had not received an All Call; and we were still trying to get all bags stowed and overhead bins closed. I (FA C) grabbed the phone at my jumpseat and made an All Call. The FA A hung up the phone almost as soon as she answered. She simply stated her name. I stated my name and that I initiated an All Call since she had not and we were pushing back. Note that this also means she had closed the flight deck door. If the flight deck door was closed then the flight deck must have thought we were seated and stowed; when in fact we were not. After she answered her phone and stated her name; and I stated I had started the All Call; she hung up. The rest of us proceeded with stating our doors had been armed and cross checked. My phone then rang. I answered the phone stating my name. FA A stated she was now performing the All Call. I stated we had just done the All Call. She then hung up her phone. FA A also would not make the COVID-19/mask announcement. FA D made the required PA. FA A had stated to FA E that she knew one of us (FA D or myself) would make it; since she was not going to make it. We did not know she was not going to make the PA and waited until he made the decision to just make the PA since we were not hearing it being made by her.The FA A needs to be spoken to about the FARs that were violated; as well as procedures that MUST be followed. This created a very chaotic and potentially hazardous environment for all on board. Passengers and crew.
Flight Attendant reported communication and procedural issues experienced with another Flight Attendant.