Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Human Factors; Environment - Non Weather Related
Passenger was refusing to wear face mask on flight. He harassed me several times throughout the flight because he did not want to wear a mask. The ground agents talked with him before door closure. They explained that its policy to wear a face mask. He was argumentative and said he had a disability. He said he called [the] airline before the flight and told them of his problem. He also said that [the] airline put the information in his profile. However; it was not in passenger profile. So I requested that he comply with airline policy and wear a facial mask. Also; Captain said that the passenger must comply with policy.
Flight Attendant reported a passenger refused to wear a mask during the flight.