B737-800
Flight Crew Multiengine; Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP)
Flight Crew Last 90 Days 446
Troubleshooting; Confusion; Communication Breakdown
ATC Issue All Types; Deviation / Discrepancy - Procedural Published Material / Policy
Flight Crew Requested ATC Assistance / Clarification
Airport; Human Factors; Procedure
The ATIS for ZZZ reported 5 5 5 for Runway XXL. The ZZZ field condition report by Company Flight of 6 (dry) was reported. We were in a heavy -800 with gusty winds (VREF 146 V Target 161) and could not land with a [reported] 5 5 5 for [Runway] XXL. 130 miles out; I called ZZZ Clearance and asked if they could update the runway conditions. They responded with that the city does those inspections and they could not change it. This info was five hours old and my point is that if you can't put out accurate information; then don't put it out. If my memory serves me right; Company had runway departure in ZZZ during a heavy snow storm where there was conflicting runway conditions reported.
B737-800 Captain reported the runway condition report at this location was too old to use. Asked Clearance for update and received a reply that an update needs to come from the city.