B787 Dreamliner Undifferentiated or Other Model
Flight Crew Air Transport Pilot (ATP)
Flight Crew Last 90 Days 162; Flight Crew Total 9192; Flight Crew Type 1872
Communication Breakdown; Fatigue
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
General None Reported / Taken
Human Factors; Procedure
During my rest break I was awakened by a loud bang on the pilot crew rest bunk door. I attempted to go back to sleep but couldn't due to a galley cart that was parked in front of the door knocking against it every time the aircraft moved from the light turbulence we were experiencing. I got dressed and attempted to exit the bunk but couldn't because of the galley cart parked in front of the door. I waited for the cart to be moved and exited the bunk. The ISM (Inflight Service Manager)/purser and another flight attendant were in the galley. I told them to stop parking carts in front of the bunk door for two reasons; noise from the cart knocking on the door; and we couldn't get out of the bunk in the event of an emergency. [The] flight attendant immediately became argumentative with me. He asked me which manual prevented them from parking a cart in front of the bunk door. He said that it's a galley and that I should expect that kind of noise. He told me to use ear plugs. Here's the best one. He said it's a galley design flaw from Boeing. I gave up after that one. From his argumentative careless attitude towards my concern I was obviously wasting my time trying to fix the problem with this flight attendant. This is a constant issue.In conclusion; I believe that galley carts should not be parked in front of the pilot crew bunk door in the interest of safety. Galley carts banging on the door make sleep impossible and prevent us from exiting the bunk in the event of an emergency.
B787 First Officer reported his rest was interrupted by noises from a galley cart that was parked next to the bunk room door.