No Aircraft
Dispatch Dispatcher
Deviation / Discrepancy - Procedural Published Material / Policy
Equipment / Tooling
This is the 4th day in a row I have worked [this] dispatch desk and every day the dispatch program randomly crashes 4 to 5 times per shift. Each time it crashes I no longer have the ability to calculate a reroute; ACARS is unavailable; no access to amend releases; no access to weather; NOTAMs; field condition reports; no way to quickly calculate performance data. This can be a safety issue due to lack of available communication with enroute flights; ability to calculate reroutes or diversions.This issue needs to be address quickly by IT and determine the root cause of the issue and quickly develop a remedy.
Dispatcher reported dispatch program crashed several times during shift which did not allow him to safely do his job.