Commercial Fixed Wing
Flight Crew Multiengine; Flight Crew Air Transport Pilot (ATP)
Flight Crew Last 90 Days 114; Flight Crew Total 5013; Flight Crew Type 3898
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Flight Crew Returned To Gate; General Flight Cancelled / Delayed
Human Factors; Environment - Non Weather Related
Cockpit notified during pushback of a passenger who was verbally abusive to one of the flight attendants along with refusing to wear her mask. Passenger was loud and abusive and appeared to be heavily intoxicated. Captain elected to have the aircraft towed to the gate. Passenger service along with a Supervisor met the aircraft. Offending passenger was deplaned along with her traveling companion without incident. Airport police were not requested. Flight departed for ZZZ 20 minutes later uneventfully.
Air carrier Captain reported that after pushback the aircraft was towed back to the gate to remove a passenger who was verbally abusive and refused to wear a face mask.