Medium Transport
Flight Crew Multiengine; Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP)
Workload; Distraction; Confusion; Communication Breakdown
ATC Issue All Types; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Issued New Clearance; Flight Crew Requested ATC Assistance / Clarification; Flight Crew Became Reoriented
Chart Or Publication; Procedure; Airspace Structure; Human Factors
On the initial descent into OSU at 24;000 feet; we were issued a clearance by Indianapolis Center to 'Descend and maintain FL230; then descend via the JAKTZ.1 Arrival landing west.' The Pilot Not flying advised ATC that we could accept the first part of the clearance to descend to 23;000 feet; but requested clarification on what the bottom altitude of the JAKTZ.1 Arrival is landing OSU since the Jeppesen chart dated '6 AUG 21' and 'Eff. 12 AUG 21' depicted no altitude landing East or West instructions at the final fix 'RIBLE' for OSU arrivals. The Controller was off frequency for 30 to 60 seconds and was unable to provide an answer; only that Columbus Approach would be able to answer. At that point the crew confirmed that the only logical altitude clearance limit would be JAKTZ intersection between 16;000/10;000 feet; so they set the altitude pre-select for 10;000 feet and armed the Vertical Navigation. The first Columbus Approach Controller also could not provide an answer; but the second Columbus Approach Controller took us off the arrival and assigned a heading and altitude. This Controller did inform us that there was an error in the new arrivals for the Columbus satellite airports and that the altitude for OSU arrivals was inadvertently omitted on from the current chart. This omission has caused considerable confusion since the new arrivals went into effect in August. A Notice to Airmen should be issued in the short term and the procedure should be revised and published as soon as possible.
Captain reported the JAKTZ.1 STAR to OSU does not have the bottom altitude published on the charts. The TRACON Controller advised the pilot this was an error and a known problem.