Commercial Fixed Wing
Confusion
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Hazardous Material Violation
General Maintenance Action
Procedure; Company Policy; Human Factors
I called Maintenance Control to have cabin service clean the lavatory and the lead stated that they don't do that type of work. I then asked him if he had anyone that was qualified to do bio-hazard and he stated that I should be the one doing the cleaning and not the cabin provisioning crew. This has been an ongoing problem here and probably system wide getting people qualified with proper equipment for bio-hazard. I thought that by bringing this back in-house it would be better but this cleaning staff here in ZZZ do a below par job cleaning airplanes. With COVID-19 you would have thought that they had down time to get these people up to speed. The cabin and provisioning manual states what their responsibilities are and we are lucky if they do half of the tasks. They should be available to all aircraft appearance cleaning. The flight attendants took the time to put a note in the lavatory door but didn't create a write up or notify anyone about issue and they are also part to blame. I ended taking the entire lavatory away because the cabin crew lead/manager refused to do his job and causing an inconvenience and a bio-hazard safety concern for our paying passengers and outbound crew.
Maintenance Technician reported confusion on who is responsible for cleaning bio-hazards in the interior of the aircraft cabin.