Commercial Fixed Wing
Human-Machine Interface; Troubleshooting; Training / Qualification; Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Company Policy; Equipment / Tooling; Human Factors
I was forced to deliver [aircraft type] differences class using Distance Learning to mechanics in ZZZ & ZZZ1 while I was in ZZZ2. X mechanics in ZZZ sat in a common area together with nonstudents. 5 mechanics in ZZZ1 sat in a common area together with nonstudents. The mechanics in ZZZ each had their own laptop; camera; microphone & speakers. The mechanics in ZZZ1 had one TV screen; one camera; one microphone and one speaker. Throughout class all the mechanics had to be muted due to poor audio quality; this made it impossible to tell if non class related conversations were occurring. Throughout class the mechanics in ZZZ cameras were not always displaying their face; making it impossible for me to observe their comprehension. Throughout class the mechanics in ZZZ1 were too far away from their shared camera; and often not visible on camera; making it impossible for me to observe their comprehension. Throughout class there was a lengthy delay in the audio to video; making class interaction difficult to the point it was nonexistent. During the test there was talking amongst students that the proctor was not controlling; and most students failed the test. The students were given a retest by the proctor without receiving remedial training. Based on these events I was not able to follow company policy and not able to accomplish the objectives on [the training].During the class the internet connection was not reliable enough to promote class participation. After class was over I received an email; and later a phone call from one of the AMTs that attended class. He had some questions regarding one of the systems on the [aircraft type] that were discussed during class. I explained the system in depth; to a level that goes above and beyond [the training]; but I am concerned the other mechanics may also have questions and whether they fully comprehended the objectives of [the training].The company has a desire to have a large number of mechanics trained on the [aircraft] and to save money; the company is forcing me to teach utilizing Distance Learning.Stop teaching the [aircraft type] via Distance Learning and return to in person classes.
Technician reported difficulties while delivering aircraft training to technicians via distance learning.