Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown; Confusion; Workload; Situational Awareness; Distraction
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Human Factors; Environment - Non Weather Related
On or around [date] on Aircraft X; ZZZ-ZZZ1 a Captain wasn't wearing his mask ; I asked the Captain to please wear his mask if he wasn't eating or drinking and he complied. Passenger seated in front of the Captain wasn't wearing his mask as well. I asked the passenger and his wife to please wear their masks as well since they were watching a movie and 'NOT EATING NOR DRINKING!'' The passenger was seated in [seat] X4 and clearly didn't want to comply with the face mask policy. I received a complaint letter from this passenger who didn't want to wear a face mask when I was just doing my job. Other passengers in the cabin was complaining about the passenger in [seat] X4 who clearly wasn't wearing his mask over his nose and mouth. I made 1 announcement explaining our face covering policy.  The face mask policy announcement has since been changed to reflect the face mask must be worn except while eating or drinking for a brief moment.In the future I will report on any employee if they are non-compliant since employees set the tone and pace on the flight. When employees don't comply with policy or procedures passengers think they can do the same and not comply. The Airline should not ask employees to follow policy and procedures and when customers send in bad letters make employees accountable.
Flight attendant reported a deadheading Captain and a passenger were non-compliant with face mask policy.