Medium Large Transport
Dispatch Dispatcher
Situational Awareness; Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Human Factors; Procedure
Operations delayed flight without Dispatcher contact. Flight was delayed in [company 1] system but never in [company 2] system. Previous tail did a gate return; but a swap was available.
Dispatcher reported being out of the loop when an aircraft was delayed.