P180 Avanti
Air Traffic Control Fully Certified
Communication Breakdown
ATC Issue All Types; Deviation / Discrepancy - Procedural Clearance
Air Traffic Control Issued New Clearance
Human Factors; Procedure
A P180 was 10 left for traffic. CSV HI called and gave me control of the P180 to turn him back on course. As I cleared him to his destination; UES; I said 'cleared direct Waukesha' He hesitated and then said 'where.' Then I said 'cleared direct to your destination' He said oh; Ok. My D-Side and I were still a little uneasy so I went back and asked to verify his destination; which he said; was 'MKC.' Atlanta Center must have changed the destination in his routing. First of all; don't say 'cleared direct destination.' Be specific with the name and/or identifier of the airport. Second of all; be careful when using a splat or down arrow. I don't see why this was even used for him; but I don't know the situation in ZTL.
ZID Controller issued a 'direct' to destination clearance when in fact the destination was unclear resulting in the aircraft turning to an unexpected heading.