Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown; Distraction
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
Passenger in XXY was not wearing a mask. After asking her to put a mask on; she told me she would not be wearing a mask due to medical issues. There was not any information on my records concerning her. When CSA agent came to the aircraft;  I asked her if she had had a conversation with above mentioned passenger about wearing a mask. She said; 'No.' I told her about my conversation with passenger. She called her Supervisor who told her to enter the information in the computer. There was XX passengers on board. No social distancing.  Back of plane was packed. So; here we were with no options and an unsafe situation.  Policy is for crew and passengers to wear a mask. Why isn't it reinforced with passengers? I felt bad for everyone around her. Such a conflict of conviction! Either Airline wants to be safe or not. But; don't make a policy that effects people's health and then don't enforce it. The result could be staggering.If policies are to keep people safe; then enforce it!
Flight attendants reported a passenger not wearing a mask due to a reported medical condition.