Commercial Fixed Wing
Flight Crew Multiengine; Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument
Situational Awareness; Workload
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Human Factors; Environment - Non Weather Related
After we started our taxi; we got a call from the Lead Flight Attendant (FA) that a passenger's two year old child was refusing to wear his mask. They stated that the child's Dad was very upset; and had some choice words about the situation. They also said they tried multiple times to get the child to wear the mask; but he refused. We made a decision to return to the gate and requested a Customer Service Agent meet us. After we return to the gate; the FA and Customer Service Agent talked to the Dad. They said he apologized; and that the child was finally wearing his mask. I asked the FAs if they were okay with leaving with the Dad and his child; they said yes. We pushed off the gate and continued to our destination without any further incident.
Air carrier Captain reported returning to gate because a child passenger would not conform to face mask policy and the passenger's father was confrontational with the flight attendants.