Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
We were doing our pre-flight checks and an agent comes on and alerts us that there was a customer that was a problem on his last flight and was giving the agents a hard time about not wearing a mask. They said they were going to call the lead (not sure of title) I asked that she call the X Department and let them deal with the customer. The X Department did deal with him and then came and talked to the crew. The entire crew including the cockpit were present. She let us know that he didn't want any trouble and his first reason for not wearing a mask were his beliefs; she let him know it wasn't about his beliefs but it was Company policy and then he claimed to have a medical issue; he said he would wear a mask as much as he could. We start boarding and towards the end of boarding a passenger stopped me to alert me that his son [person discussion above is about] left his passport on a previous flight and was being driven back to our flight. [Person] boards and we depart; after takeoff he takes his shoes and socks off and sticks them in the middle of the aisle and another passenger coming down the aisle almost tripped over them he finally moved them. His behavior was very odd and he didn't wear a mask most of the flight and we didn't approach him due to the issue with the X Department. The woman in XXA was not happy and bothered by the non masked customer. We talked to her after landing and we compensated her on the flight.
Flight Attendant reported being advised about a troublesome passenger before the flight and stated the passenger refused to wear a mask claiming a medical condition.