Medium Large Transport; Low Wing; 2 Turbojet Eng
Air Traffic Control Fully Certified
Air Traffic Control Time Certified In Pos 1 (yrs) 3.4
Situational Awareness; Human-Machine Interface; Communication Breakdown
ATC Issue All Types; Airspace Violation All Types; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Provided Assistance
Human Factors; Airspace Structure
I am reporting this for another controller who seemed unwilling to do so. ZOB Center did not take a handoff on Aircraft X until the plane was less than a minute flying time to their boundary and had to call them to take the handoff. ZOB Center ROUTINELY doesn't take handoffs in a timely manner. ZOB Center controllers need remedial training on how far out beyond their boundaries to set their maps and what constitutes 'timely acceptance of a handoff.' They clearly understand neither.
ZAU Controller reported ZOB ARTCC routinely does not accept automated handoffs in a timely manner.