Commercial Fixed Wing
Flight Crew Multiengine; Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument
Distraction; Confusion
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
General Flight Cancelled / Delayed
Company Policy; Environment - Non Weather Related; Human Factors; Procedure
On taxi-out there was some confusion from Load Planning after sending our final weights. They then asked for First Class seating configuration. We complied and sent the information. The confusion may have stemmed from the fact that passengers were moved out of First Class to comply with passenger COVID-19 boarding. After waiting for them to sort out the seating configuration the Captain called Dispatch and he confirmed we were good to go as long as passengers were removed from rows X and Y. We received another message as we were starting our takeoff roll asking for more passenger seating configurations. After takeoff we later responded and told them we were airborne and then Load Planning told us we took off without final weights. This was frustrating as we had three copies of final weights sent to us. The Captain also called Dispatch to confirm that we were good to go as long as everyone was moved out of Row X and Y. The multiple messages and confusion from Load Planning created multiple unnecessary threats.
Load Planning was accusing us of taking off without final weights on a very empty flight. They were creating threats and distractions; it took them more than 1/2 an hour to tell us we were good to go after moving people out of Row X and Y. We had to call Dispatch on cell phone and they confirmed that if we removed passengers from rows X and Y we would be good to go. We finally did what we were asked and I have 3 final weights and after takeoff Load Planning tells us we took off without one. Someone was totally not knowing how to get accurate final weights to us at a critical phase of takeoff which created threats beyond belief; really more than 1/2 an hour in this environment where capacity has been reduced 90 percent?
Flight crew reported having to move passengers from two rows for weight and balance causing a delay; and then once airborne crew was told they took off with incorrect final weights.