B737-800
Flight Attendant Current
Training / Qualification; Communication Breakdown
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Electronic Device
General Work Refused
Company Policy; Human Factors
I was the A FA (Flight Attendant) on Aircraft X; during boarding the flight attendants in the back of the aircraft discovered a passenger that had a hover board they asked him about it and said that his kind of battery was OK that he talk to the CSA (Customer Service Agent) about it. We then notified the CSA and informed her that they are not allowed on board we had to look it up in everyone's manual just to be sure. The hover board was removed prior to departure and the passenger exited the aircraft with it leaving his wife on the aircraft.Gate Agents should check all skateboard looking device to make sure they are not hover boards
We noticed a self balancing device in the overhead. Passenger said he had spoken to several Company employees; including the agent; about the device. Passenger said the type of battery was permitted. The F/A (Flight Attendant) Manual and the CSM (Cabin Service Manager) say that these devices are not permitted. The agent confirmed that she had spoken with the passenger about the device but seemed not to understand our policy as she let the passenger bring the device onboard.Passenger choose to deplane with device.Note: Captain could not find anything specific in the FOM about self balancing devices.Agents need to know policy to help keep these devices from being boarded. This extended our delay and was not a good experience for the passenger.FOM should have guidance about these devices as the FAM tells F/As to report them to the pilots.
Flight Attendant crew reported a Self Balancing (Hover Board) device in the overhead during boarding. The device is not permitted per company policy and the passenger chose to deplane with the device.