A320
Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance; Deviation / Discrepancy - Procedural Hazardous Material Violation
General None Reported / Taken
Human Factors
Ramp attempted to close out HZ [Hazmat] on DSTG [Departure Staging Guide] with only 14 bags and 1 quick-pac to secure it. I told them they needed to add 1 bag to pit 6 to meet [Company]'s Hazmat requirement. Aircraft pushed at XA17. They attempted several more times to close DSTG without changing anything on DSTG. Of course; no success. Captain called [Dispatch] and was patched thru to me. He advised he was at end of runway. At XA46 DSTG was changed to show 16 bags (15 bags and 1 quick-pac) securing the HZ. ZZZ1 did an audit-per [name]. They advised only 13 bags in pit 6 securing the HZ.
At ramp final; DSTG failed due to 15 bag minimum not being met for securing DG loaded in pit 6. Station was advised that 15 bag minimum was not met. LP [Load Planner] was advised flight was out and it was not convenient to return flight to correct error. After numerous calls between LP; ZZZ ramp; and ZZZ operations bag count was updated in pit 6 to 16. DSTG [Departure Staging Guide] and DDLR [Departure Load Report] were finalized and weights sent. [Load Control] requested ZZZ1 ramp audit the offload from pit 6. ZZZ1 ramp reported 13 bags; QPK's [Quick-pac] and freight were offloaded from pit 6. Flight out XA17; first DSTG auto-fail for minimum bag XA18; pit 6 bag count changed to 16 XA46; weights sent XA49 flight off XA58.
Airline Ground Personnel reported DSTG [Departure Staging Guide] updated to allow aircraft departure without correcting load errors. Destination unload audit reported load errors not corrected.