Commercial Fixed Wing
Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Flight Crew Last 90 Days 155; Flight Crew Total 6887; Flight Crew Type 1765
Distraction; Situational Awareness; Training / Qualification; Confusion; Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Ground Equipment Issue
Flight Crew Overcame Equipment Problem
Human Factors; Airport; Environment - Non Weather Related
As we turned on to the lead in line at gate X; we noticed self-park guidance indicated STOP in red letters. We stopped. We noticed two ramp service agents on both wing tips and a marshaller under the unit. We decided that we were expected to taxi down the lead in line with marshaller hand signal guidance and ignore the self-park guidance STOP signal. We parked without incident. On debriefing we (me and the FO) both agreed that taxiing down the lead in line with a marshaller issuing hand signals in the face of a self-park guidance STOP indication is a normalization of deviance that has crept into the culture at ZZZ and should not be accepted at company.During the debriefing the FO encouraged me to consider setting the parking brake; shutting down the engines and politely and professionally request a tow in. It should not come to that.It is lazy and sloppy. It is; of or pertaining to; an organization that because of COVID; layoffs; displacements; cash burn; disappointments; you name it; has taken their eye off the ball. It goes against the pilot culture of never accepting RED. e.g. flight deck indications; Runway Status lights; VASI/PAPI; Runway Stop Bars; REIL; PWS; yet on this occasion; I'm just expected; in the course of normal operations; to taxi to [gate] X at ZZZ with a self-park guidance red STOP indication.This is the second report on such an occurrence at ZZZ.
Air carrier Captain reported taxiing into a gate with the use of a Marshall; while the self-parking guidance system was indicating STOP.