No Aircraft
Time Pressure; Training / Qualification; Communication Breakdown
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Ground Equipment Issue
General Flight Cancelled / Delayed
Human Factors
Jetbridge trainer and trainee on Jetbridge XXX; moving off XX. Trainee called for ramp guide person; guide person standing directly under Jetbridge XXY Door XY. From below the [Door] XY door; the guide person guided us back as Jetbridge went to our right toward the engine; guide person not moving from below [Door] XY door; Jetbridge XXY. Heard someone on the radio transmit you need to go forward and straight back; you're close to the engine". While trainee still at the control; trainer looked out the right side of Jetbridge. It appeared the Jetbridge was less than a foot away from the aircraft engine. The Ramp (lead?) on the tug directly behind us was advising us by radio to stop and move forward. With no guide; trainee moved Jetbridge forward and stopped then trainee proceeded to move Jetbridge backwards to the 6 o'clock direction and then the same guide person appeared below us at Jetbridge XXX [Door] XX."
I was guiding the jetbridge back I was telling the jetbridge driver to go to the left but she was not following my directions. She kept on going back towards the engine almost making contact with the engine. So I told her to stop same time as my ramp lead saw what was happening and had to call the jetbridge driver to make her go forward so she would not hit the engine; but the whole time she was looking at her screen and was not following my directions.
Ground Personnel reported difficulties and communications problems while training new employees to operate the jet bridge safely.