Commercial Fixed Wing
Other / Unknown; Communication Breakdown
Deviation / Discrepancy - Procedural Weight And Balance; Deviation / Discrepancy - Procedural Published Material / Policy
Equipment / Tooling; Human Factors
The plan for the flight was relatively simple bags forward and mail aft. At time of ramp closeout with the aircraft off the gate; the person attempting to close the flight stated he had no pit 3 on his scanner. When we asked if they printed the [load planning document] the person said no; although the SmartLoad system indicated that [it] was printed. There was apparently a communication issue and possibly a scanner failure. The person loading the aircraft FAILED to advise Load Planning of the issue and took it upon themselves to load all commodities Bags and Mail aft. When Load Planning was called the individual expected us to 'fix' the issue. The person was advised to get help because we were unclear of the loading that he stated. The flight was finalized and was legal although it was grossly tail heavy just short of max. Further investigation showed in history that the [load planning document] was printed by an individual other than the one that called and probably loaded the flight.
Ramp Personnel reported that load planning was not advised of the failure of the Smart-Load System.