Commercial Fixed Wing
Situational Awareness
Deviation / Discrepancy - Procedural Hazardous Material Violation
General Maintenance Action
Human Factors; Procedure
Bag arrived with battery attached. Met customer in Baggage Service Office and advised of policy. Customer stated that she was not aware and no one asked her when she checked bag.
Commercial Airline Agent reported a passenger bag arrived in cargo compartment with Lithium Ion Batteries installed.