B777 Undifferentiated or Other Model
Maintenance Airframe; Maintenance Powerplant
Confusion; Communication Breakdown; Situational Awareness
Aircraft Equipment Problem Critical; Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy
General Maintenance Action
Company Policy; Human Factors; Equipment / Tooling
14 Active Placards showing in Display View (DV) for a B777aircraft. Called Maintenance Control; they verified clean aircraft.  There are NO placards on the aircraft.  Attached are the screenshots and messages sent to those in Management.  This issue happens A LOT.  Has been going on since I have been on SABRE/DV.  Not getting resolved quick enough in my opinion.  May lead to safety of flight and or violation.
Reporter stated mechanics and Maintenance Control use SCEPTRE and they see all maintenance items; but Dispatch uses the SABRE System computer program and their system does not see all aircraft items; such as some 'open' logbook items or cleared placards.  So Dispatch has to use Dispatch View (D/V); a user interface program that allows dispatchers to see what Maintenance Control sees in SCEPTRE for individual aircraft.  Dispatch View (D/V) really is just a 'work around' approach to address the information limitations of the SABRE System that Dispatchers have to contend with. The recent situation he referenced in his report; involving a B777-200 aircraft showing 14 Active Placards in their Dispatch SABRE System that were displayed prior to his issuing a Dispatch Release; is just the tip of the iceberg and is not an isolated incident. Especially since Maintenance Control; while using SCEPTRE; said the B777 aircraft was 'clean' and no placards existed on the aircraft. Reporter stated that since the merger of the two airlines; the different computer systems that Maintenance and Dispatch uses makes the actual 'status' of the aircraft difficult to determine due to a lack of compatibility. He sent this report; hoping that awareness of the problems within air carriers that operate computer systems that do not talk with each other; except through a limited 'band-aid' approach; will be made known. He works midnight shift.
An air carrier Dispatcher reports about the difficulty dispatchers have determining the actual 'status' of their aircraft due to a lack of compatibility between Maintenance Control's SCEPTRE computer system and the SABRE system that dispatchers have to use.