Large Transport; Low Wing; 2 Turbojet Eng
Communication Breakdown
Deviation / Discrepancy - Procedural Weight And Balance; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Hazardous Material Violation
General Work Refused
Human Factors
The flight crew contacted cargo operations stating that the Restricted Articles on board were over the loading restrictions per USG-13. Crew Chief notified the Load Planner that the restrictions had been exceeded and the planner called the ramp to remove the cargo from the aircraft. Crew Chief later called back stating that the shipment was limited quantity and USG-13 did not apply; but the ramp was already in the process of removing the cargo.My concern is that no one locally in ZZZZ spoke with Cargo and Crew Chief claimed to have no way of being able to reach them. [We're] happy to assist with these situations as best we can; but we do not have the expertise to address such an issue in as timely a matter as contacting cargo directly. It is ultimately the Crew Chief's responsibility to ensure all Dangerous Goods shipments are loaded correctly; and making sure he has the proper contact information in a case like this would make that process a lot easier for him/her. It seems there was some uncertainty on cargo's end as well.
Destination Load Planner reported a communications breakdown between Load Planner and origination Load Crew Chief regarding restricted articles limitations. Dangerous Goods removed from flight prior to departure.