Commercial Fixed Wing
Flight Attendant Current
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
General None Reported / Taken
Human Factors; Procedure; Company Policy
I'm writing in my regards of a guest dissatisfied experience. I had a guest prior to takeoff ask me if it's possible if there was a vacant row available where her and her husband can sit next to one another. I responded once we are in the air and it's safe for me to get up I will see what's available because we have close to a book flight with X guests onboard. Every row in the main cabin had at least 1 person sitting in it but row XX. This is a scary and worry time for a lot of our passengers with COVID and a lot of the passengers boarded this flight were not wearing mask. The passengers in the aft of the aircraft expressed their worry and asked 'NOT to bring anyone back to sit in this empty row as worry to COVID.'I went back to the lady and deeply expressed that with COVID we are really doing our best to protect all of our guest with their health and well-being. That with this difficult time we ask guest to remain in their assigned seats.I did what I felt was right for the safety and concern for all of the other passengers who are worried with COVID and how they really are wanting there social distancing. I really do understand where this guest is coming from and wouldn't have an issue with her wanting to sit next to her husband. But having guest express their concerns with COVID and asking please don't fill these seats here in the back. I was thinking more for the safety and well-being with social distancing.
Flight Attendant reported a passenger asked for a different seat; but Flight Attendant was unable to comply with the request due to social distancing concerns from other passengers.