B737-400
Air Traffic Control Fully Certified
Air Traffic Control Radar 1.6
Other / Unknown
ATC Issue All Types; Deviation - Track / Heading All Types; Deviation / Discrepancy - Procedural Clearance; Inflight Event / Encounter Weather / Turbulence
Air Traffic Control Issued New Clearance
Human Factors; Weather
I originally put the [Air Carrier] aircraft to join the arrival and the pilot complied. I later had the aircraft turn an additional 15 degrees right to parallel adjacent airspace. With winds; the final heading was 316. Approximately 95 NM southwest of XXXXX Intersection; I advised [the aircraft] of an area of moderate to extreme precipitation from the pilot's 10 o'clock to his 2 o'clock position; and extending an additional 25 NM along the pilot's route of flight. I advised the pilot to deviate right and included that all other aircraft had previously deviated right. Approaching JAYEE; [the aircraft] called and requested to deviate. I initially instructed the aircraft to stand-by; and then addressed the deviation. I told the aircraft to deviate right of course and he told me that he was going to deviate left (putting the aircraft into adjacent airspace). I called for my supervisor and explained the situation. I told [the aircraft] that a right deviation would be approved; and for the aircraft to advise when he could accept a heading to rejoin the arrival. The pilot again did not comply. I then told him to make a left turn to fly heading 050. The pilot was confused and continued to argue. I again issued the left turn to fly heading 050. My D-side pointed out the aircraft to the adjoining sector and included the specifics of my control instructions. The aircraft ignored my instructions. My supervisor then keyed and instructed the aircraft to reverse course; whereby he replied that he would fly a 300 or 330 heading. The aircraft was then handed off and shipped to the next sector. My D-side then called them and explained the potential of future issues regarding this aircraft.
According to a Center Controller an air carrier aircraft ignored heading assignments that the Controller issued for weather avoidance and then became confused and argued with the Controller.