Regional Jet 700 ER/LR (CRJ700)
Air Traffic Control Developmental
ATC Issue All Types; Deviation - Altitude Crossing Restriction Not Met; Deviation - Altitude Undershoot; Deviation - Speed All Types; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Issued Advisory / Alert; Air Traffic Control Issued New Clearance; Flight Crew Returned To Clearance; Flight Crew Became Reoriented
Human Factors
Aircraft X checked in descending via KLYNK ONE with the ATIS. KLYNK ONE requires Aircraft X to cross BONZZ at 12;000 FT at 260kts. Aircraft X crossed BONZZ at 17;000 FT and very fast. I had to reduce speed; vector and point out the aircraft to multiple positions to allow time to descend. He did not remember his previous clearance after I assigned headings and altitudes and asked him for his previous clearance. I gave a brasher notification and was told the pilot called and thought he was on the BONZZ ONE Arrival; which is a south flow procedure. He was assigned Runway 3R on initial contact. Can a pilot program a north flow runway on a south flow arrival procedure? This seems like a safety issue as our north and south flow STARs have similar names and similar fixes. With the ATIS advertising Runway 3R and 4L; I think a pilot should not be able to program Runway 3R or 4L on a south flow only STAR. The notes on the STARs say which runway to expect when assigned the STAR. I had this pilot make a mistake today and another pilot yesterday say he couldn't accept the STAR without knowing what runway transition he was supposed to use; so maybe we need to highlight that note or provide additional training to flight crews to review notes more carefully.
D21 Approach Controller reported an inbound CRJ-700 failed to make an altitude restriction on the KLYNK ONE RNAV arrival into DTW; apparently because of improper FMC programming.