Commercial Fixed Wing
Flight Attendant Current
Fatigue; Workload
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
General None Reported / Taken
Equipment / Tooling; Human Factors; Company Policy; Environment - Non Weather Related
Flight attendants experiencing fatigue from extended work hours and additional duties due to change in flight schedules and practices since the onset of COVID-19. On [date] at XA15 Zulu (Z) flight attendants reported for work. At XC15Z flight attendants worked first leg. At XH15Z flight attendants worked a second flight. While on the ground; flight attendants provided water services as well as any additional service requested by passengers (beverages; coffee; snacks). At XK55Z flight attendants worked a third flight. During this flight; flight attendants confirmed with each other how such a long work day without breaks is causing them to have symptoms of fatigue. Flight attendants are currently unable to take breaks due to passengers staying onboard the aircraft on ground stops. Flight attendants are constantly going back and forth in the aisles serving various beverage requests throughout the ground time as there is no standard protocol for service on ground stops. This results in an increase of flight attendant time in the aisles during COVID-19. The flight to final destination arrived at XS20Z. Flight attendants worked over 18 hours and were given only one break at least 13 hours into their shift that was approximately 90 minutes long. Flight attendants confirmed the length of the day; along with the increased duties during ground stops; causes them to feel that toward the end of the shift they are not able to think clearly which could result in confusion or poor judgement if having to handle an emergency situation. Flight attendants agreed writing a report should be done to address our safety concerns over working such long shifts.Flight attendants agreed providing a layover among one of the stops between the originating flight; and the last flight of the day; would decrease the work hours to a reasonable duty day. In this case; ZZZ might be a reasonable layover.
Flight Attendant reported experiencing fatigue from extended work hours and additional duties due to change in flight schedules in response to the COVID-19 pandemic.