Widebody; Low Wing; 2 Turbojet Eng
Communication Breakdown
Deviation / Discrepancy - Procedural Hazardous Material Violation
General Maintenance Action; General Work Refused
Human Factors; Procedure
Dangerous goods (RMD) on pallet PMC was not indicated on the loading instruction; pallet had a DG label on it. Load Control notified; they could not find out what the DG was. Due lack of info pallet was offloaded. As pallet was already loaded other cargo had to be offloaded then affected pallet offloaded and aircraft reloaded Nine minute delay due to this.
Airline Safety Personnel reported the removal of Hazmat shipment due to insufficient required Dangerous Goods documentation upon loading.