A320
Air Traffic Control Time Certified In Pos 1 (yrs) 23
Deviation - Altitude Crossing Restriction Not Met; Deviation - Altitude Overshoot; Deviation / Discrepancy - Procedural Clearance; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Issued Advisory / Alert; Air Traffic Control Issued New Clearance; Flight Crew Became Reoriented; Flight Crew Returned To Clearance
Aircraft; Human Factors
an A320 was cleared to descend via the IVANE 5 into CLT.  This gives the aircraft a window crossing the MAYOS intersection between FL240 and FL260.  The aircraft crossed MAYOS at FL220 and descending.  ZTL had to stop the aircraft from descending further.  I was the field level manager (FLM) of the area at the time of the event and the CPC working the position brought this to my attention.  This is a known issue that has been reported numerous times before. The descend via the IVANE 5 needs to be terminated to prevent this from happening in the future.
The aircraft was level at FL240 and I issued a descend via clearance. The aircraft is supposed to hit a window at mayos of FL24-FL260 then continue down via the arrival. I switched the airplane and then the next controller called me and said the aircraft checked in descending to six thousand; missing all of the windows. he stopped the aircraft at FL220 and then questioned the pilot. Train the pilots who fly the airbus to manually hit the windows and override the computer.
Two ZDC Controllers report another instance of an Airbus flight crew missing the crossing restriction at MAYOS on the IVANE5 arrival to CLT.