Large Transport; Low Wing; 2 Turbojet Eng
Flight Crew Air Transport Pilot (ATP)
Flight Crew Last 90 Days 180; Flight Crew Total 21300; Flight Crew Type 3200
Communication Breakdown; Confusion; Distraction; Workload
Deviation / Discrepancy - Procedural Security; Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Company Policy; Procedure
Just prior to push another air carrier's pilot came into the cockpit asking for a jumpseat ride. She had a jumpseat authorization form; but it had the wrong name on it. We called Operations and asked about the jumpseater and the wrong name etc.; and were told that it was OK; she was entered in the system; and it will show up on the final weight manifest which it did. Her company ID and pilot credentials were OK. All the cabin seats were full. We were informed later in the flight that the jumpseater should not have been allowed jumpseat access.
We took another carrier's pilot jumpseater at gate. She came into cockpit about 3 minutes prior to pushback. We verified her airline ID; her pilot's license and medical certificate. We then noticed her jumpseat form had the wrong name on it. So we called it into operations. They verified they had her correct name in the computer; that she was C.A.S.S. certified and by her showing up on our weight manifest; we had proper documentation and were good to leave. Approximately 1 1/2 hours into flight we received an ACARS message that she should not have been given access to jumpseat. This information is incorrect. We verified everything. The pilot had been cleared by gate agent; by boarding agent; by operations and then we were told she was OK specifically by ZZZ Operations. I believe this is strictly a problem of our carrier's new computer reservation system. The gate agents are having so many problems that we often can't even board our own employees. I want to stress that we verified this pilot extensively and even personally know her from her commuting from ZZZ.
A jumpseating air carrier pilot was C.A.S.S. verified; as were the pilot's credentials; but after departure the flight crew was told via ACARS that the jumpseater should not have been given access because her name was not correct on the jumpseat form.