Medium Large Transport
Flight Crew Air Transport Pilot (ATP)
ATC Issue All Types; Deviation - Altitude Crossing Restriction Not Met; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Provided Assistance; Flight Crew Became Reoriented; Flight Crew Requested ATC Assistance / Clarification
Human Factors
When starting the descent into DFW; I was in the lavatory when ATC changed our arrival from the BRDJE2 arrival to the SEEVR2 arrival. We were instructed to proceed direct SEEVR and join the SEEVR2 arrival. When I came back in the cockpit; my First Officer informed me of the change and we verified it against our charts. Now we were instructed to descend via the SEEVR2. I checked the chart and dialed in the lowest altitude and armed the VNAV. Just as we were coming up to the SEEVR intersection; ATC asked us if we were going to make the crossing restriction and then assigned us to just expedite to 10;000 feet and then slow to 250.We complied with this. Once on with the next controller; we were given a phone number for a possible pilot deviation. When we parked at the gate; my First Officer and I discussed what had happened and discovered that when we changed from the BRDJE2 arrival to the SEEVR2 arrival; the crossing restriction at SEEVR should have changed from between FL 230 and FL200 as listed on the BRDJE2 arrival to between 16;000 and 13;000 as listed on the SEEVR2 arrival. For some reason the FMS did not change this and kept the BRDJE2 crossing restriction of between FL 230 and FL 200; even though the SEEVR2 arrival was now loaded.Both of us failed to notice this discrepancy leading us to be high at the SEEVR intersection. ATC caught this and gave us a descent before we actually closed the fix. After discussing this with my first officer; I called the number and spoke with the supervisor and explained what had happened.
[Report narrative contained no additional information.]
Air carrier flight crew did not make a crossing restriction due to a programming change in the FMS.