Commercial Fixed Wing
Flight Attendant Current
Troubleshooting; Situational Awareness; Distraction; Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
Passenger boarded with mask down but pulled [it] up before I could ask him to. He proceeded to pull down his mask and sit down. I asked him at that point to please pull up mask; it's airline's policy to wear mask over nose and mouth. He stared at me but pulled it up. Once in the air; during service; he had his face covering below his nose. I asked him if there was a reason he wasn't following Airline's policy; he replied 'Listen I don't know what you're talking about.' So I repeated the policy to him and asked him to pull up his mask. He was very defiant but pulled up his face covering.
Passenger X's mask was down when boarding I asked him to pull up; he complied. He got to seat and pulled it down again; I approached and he pulled it up. During snack service it was down again. I asked him why he couldn't keep his mask up; did he understand the Company's Policy? He stated he didn't know what I was talking about. I told him the policy is to wear his mask over his nose and mouth for the duration of the flight; did he understand. Passenger X pulled up his mask with attitude and said lady;' You don't want problems with me.'
Flight Attendants reported a passenger was not compliant with face mask policy.