EMB ERJ 170/175 ER/LR
Flight Attendant Current
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural FAR; Flight Deck / Cabin / Aircraft Event Passenger Electronic Device; Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor
General Maintenance Action
Procedure; Human Factors
Pax brought a stuffed animal to the aft and explained that the battery pack was hot. I turned it over and looked and I saw that the battery and it's case were melting. At this time [another Flight Attendant] happened to be walking back with trash. I told her to grab me the BCB (Battery Containment Bag). I called the pilots immediately. We put the stuffed animal in and followed protocol via the manual. I didn't  feel safe landing with the BCB at my feet. So I put it in the lav. We landed with the BCB with suspect device in the aft lav. When we landed the Captain came and took the BCB with the suspect device off of the aircraft. At this point the Captain made calls and said it was okay to take the suspect device out and return to the owner who wanted it back. They were very happy to get it back and I said to be careful and remove the battery pack from the stuffed animal. In the future I think we need more information on the procedure with the BCB. This doesn't happen often; but when it does we need to know what to do with the after math so everyone is not confused.
I was taking garbage from the front to the back and found [the other Flight Attendant] with a guest who had a stuffed reindeer. The reindeer had batteries which were hot to the touch and appeared to be melting. She asked for the BCB (Battery Containment Bag) and we put the reindeer in and informed the pilots. She put the bag in the Lav instead of the aft galleys door because she felt safer that way when landing. After landing the pilots made some calls. The family waited because they wanted the reindeer back which CA (Captain) said we could give back.When the pilot came out of the flight deck he asked what my manual said to do next; I told him my manual said to wait for instructions from the pilots; maybe there was something we missed or some information that could be communicated better to both sides on what to do after landing.
E-175 Flight Attendants reported the Battery Containment Bag (BCB) procedures are in need of additional information regarding the handling and disposition of BCB after landing. This BCB procedures deficiency became apparent after dealing with an electronic device's hot battery.