No Aircraft
Communication Breakdown
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural FAR
Human Factors; Chart Or Publication; Company Policy
I am concerned about the way multiple battery powered devices are being packaged for shipping. It has been observed that Customer Service Representatives who are involved in shipping personal electronic devices with lithium batteries are not following the new procedures regarding packing such items. I am referring to the computer lesson X. Was that effective immediately? It seems that folks did that lesson but then either forgot about it and/or were waiting for an official corporate and/or local management issued directive or bulletin advising Baggage Service agents to do it this way. There are no Hazardous Material Battery labels ordered or specific instructions when packing Personal Electronic Devices (PEDs). I brought it up to my co-workers but it went nowhere.
Air Carrier Ground Personnel reported new shipping procedures of Lithium Ion battery powered PED's are not being followed.