No Aircraft
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
Due to COVID customer service agents should not be touching the airplane phones to make announcements. Both arrival and departure announcements are not necessary. Passenger and Airline have the technology to get current gate and baggage claim information. All the agent is; is in the way when making any announcements in the aircraft doorway.
Ground employee reported that during COVID-19 customer service agents should not use the airplane phones to make announcements.