Commercial Fixed Wing
Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Flight Crew Last 90 Days 104.78; Flight Crew Total 12059.20; Flight Crew Type 9500.27
Time Pressure; Situational Awareness; Physiological - Other; Other / Unknown; Distraction; Communication Breakdown; Troubleshooting; Workload
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Electronic Device; Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor
General None Reported / Taken
Environment - Non Weather Related; Human Factors
Cockpit received EICAS lavatory smoke. First Officer left cockpit to investigate when flight attendants would not pick up phone. Found cabin to be filling with gray smoke and light fumes. Went to lavatory 2R to find flight attendants dealing with cell phone in toilet. They had immersed phone in coffee to cool. Later to be transferred to thermal bag. Noted flight attendants to the possibilities of a distraction and keep someone posted near cockpit. I returned to cockpit to brief status. Everyone performed their tasks professionally and confidently.
Air carrier First Officer reported a passenger cell phone fire and smoke. Flight attendants cooled the phone in a toilet with coffee; they then transferred phone to thermal bag.