Commercial Fixed Wing
Situational Awareness; Troubleshooting
Deviation / Discrepancy - Procedural Other / Unknown; Flight Deck / Cabin / Aircraft Event Passenger Electronic Device
General Maintenance Action
Procedure; Human Factors; Company Policy
A passenger dropped her cell phone behind a plane panel. Mechanics were called. They could not get to cell phone and they did talk to passenger. Mechanic deferred item and plane left. If the cell phone has a lithium ion battery I hope it does not catch fire because no one can get to it. A manager keeps sending Customer Service pictures of what cell phone batteries can do to bags so this concerns me.
Air carrier ground employee expressed concern about aircraft dispatched with lost cell phone in the cabin.