No Aircraft
Dispatch Dispatcher
Communication Breakdown; Human-Machine Interface
No Specific Anomaly Occurred All Types
General None Reported / Taken
Equipment / Tooling; Human Factors; Procedure
An IT worker remotely logged on to my computer and began moving things around and interrupting my work. I did not receive a phone call regarding this and I was working on releases and looking at updated forecasts at the time. The IT worker was moving windows and opening programs while I was working; this could have resulted in a loss of operational control and/or a flight being released/amended in error.The IT worker accessed the dispatch computer without warning or permission and removed computer control from the dispatcher.IT must contact the dispatcher before considering a remote log in. IT must verify if it is acceptable and operationally responsible to perform IT work at that time.
When an IT technician remotely accessed the computer of an air carrier dDspatcher it disrupted his tasks and could have led to a flight following anomaly.