No Aircraft
Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown
General None Reported / Taken
Procedure; Company Policy
Over the past two years; [VIP] Services has offered customers gate-to-gate transfers via the [VIP vehicle]. However; with recent events; I have begun to question the training and outfitting that equips a Customer Service Agent (above the wing) to operate in the ramp environment.On one occasion; one of my high heels became stuck in the jet bridge stairs and I nearly fell down the rest of the stairs. Additionally; Customer Service Agents are not trained to operate on the ramp. Specifically; there is no training regarding the hazards (operating aircraft/engines/ground service equipment; ramp markings; operational safe zones; etc.) associated with working in the ramp environment.In closing; [VIP Customer Service] employees are neither trained nor do their required uniforms protect them from the hazards associated with working within the ramp environment.
Customer Service Agent reported company VIP duties had them working on the ramp without proper safety training for the ramp environment.