No Aircraft
Workload; Training / Qualification
Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Company Policy; Human Factors
Since the removal of the baggage handlers from the ticket counter the agents are picking up all of the checked baggage. Granted; the number is much reduced from the pre-COVID days; but to go from lifting 5-10 bags per shift to over 100 is an OJI [On The Job Injury] waiting to happen. I understand it is part of the job; but I have suggested several times that we attempt to rotate the employees to share the lifting and minimize the injury risk; but it has mostly fallen on deaf ears. I believe this is a legitimate safety risk and I don't want to see anyone injured if it is preventable.
Customer Service Agent reported that agents are doing baggage handling during the COVID-19 pandemic and may get hurt lifting so many bags per shift.