Commercial Fixed Wing
Dispatch Dispatcher
Communication Breakdown
Aircraft Equipment Problem Less Severe; Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor
Flight Crew Overcame Equipment Problem; General Maintenance Action
Equipment / Tooling; Aircraft
Approximately 75 minutes into the flight; the flight attempted a call to Dispatch via SATCOM to advise of an equipment cooling overheat EICAS message and fumes in the cockpit and cabin. No smoke was reported. The crew's SATCOM call was unreadable and dropped when conferencing with [Maintenance Control]. Subsequently; I attempted 3 calls to raise them on SATCOM and my coworker on Sector XX attempted a SATCOM call [as well]. All 4 calls failed to connect. Aircraft is equipped with Iridium and this happens too frequently. It compromised the safety of flight as we were unable to provide Dispatch and Maintenance Control support in a timely manner. All information relayed was delayed because we needed to use ACARS communication in this situation.
Dispatcher reported a communication breakdown with a flight crew regarding a cooling fan malfunction and associated fumes.