Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
Passenger boarding and removed mask at row 3 asked passenger to replace mask at the exit row. Passenger then sits in the exit row and still refuses to replace mask. Ask passenger again to replace mask she then informed me that she was drinking coffee; which she was not. I asked her to step out of the emergency exit row as she could not comply with my instructions. She informed me she was drinking coffee and was not in the exit row. I informed her she was and again asked her to move out of the exit row and replace her mask. After the fifth request she moved out of the exit and replaced her mask.Preventive measures - a federal mandate for mask and enforceability with consequences if passengers don't comply; significant penalties.
Flight Attendant reported asking a passenger multiple times to wear a COVID-19 protective mask and to not sit in the emergency exit row before the passenger complied.