Commercial Fixed Wing
Communication Breakdown; Confusion
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors; Procedure
About 15 minutes before departure flight went nose heavy.  I blocked rows 7 and 8 and told the Zone Controller about it.  Zone Controller told me he would tell the gate agents to move passengers from 7 and 8.  When the flight was finalized it went nose heavy again.  Passengers were physically moved by agents; but not in the computer.  The aircraft was showing OUT so I sent my nose heavy message to the Captain telling him to block rows 7 and 8.  His reply to me was I moved passengers out of First Class can we go now?  I said; Negative; I need to know how many passengers you moved and where did you seat them.  By this time about 35 minutes have passed and he is at the end of the runway waiting.  So now the agents are working on another report to reflect the correct passenger count.  But there count won't be correct because they don't know the Captain moved people out of First Class.  After all of this the gate agents re-finalized with a count of XX and YY passengers.   Dispatch sends a message to the Captain telling him to move the passengers back to First Class and the new weights are coming.  I sent the new weights.  Right after I hit the send button the Dispatcher calls and says the Captain isn't moving the passengers back to First Class due to the new COVID seating guidelines. So I invalidated the weights again.  I asked the Captain to now send me a report of where everyone was seated.  I didn't get a response for a while until he showed airborne.  Then he sent me a message stating; 'Too many distractions and threats.  We are airborne.' So now we have a flight in the air without correct weights.
Ground employee reported a flight departed with incorrect weight and balance numbers. Reporter cited COVID-19 guidelines and social distancing issues as contributing to the event.