Commercial Fixed Wing
Communication Breakdown
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
General None Reported / Taken
Human Factors; Procedure
I have been dealing with this issue with ZZZ for some weeks now they continue to stage cabin supplies using the AOG (Aircraft on Ground) code instead of the cabin code. I've sent several emails and have spoken with the ZZZ Cargo Supervisor and told them the correct way to stage their cabin supplies I've even emailed them DSTG's (Departure Staging Guide) from ZZZ1 and ZZZZ showing the correct way to stage the items but she refuses to use the correct code; so now I'm filing a report because this needs to stop. Not only is it wrong the ramp in ZZZ is looking for an AOG and they are calling to advise the item isn't AOG it is cabin supplies. I don't know if this is report worthy or not but we need to correct this and make sure ZZZ is using the appropriate code for cabin supplies and that code isn't AOG.
Air Carrier Ground Personnel reported a recurring practice of incorrect Hazmat cargo coding in the Load Planning program.