Dash 8-400
Flight Attendant Airline Total 4.7; Flight Attendant Total 4.7
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy
Human Factors
Upon attempting to open forward passenger door at arrival; door would not open because the handrail pins were incorrectly put in.  I think that the pins were incorrectly placed out of the gate on the early morning flight. Better training on the procedures of the Q400.
Station started boarding without asking if it was okay. There was only one Flight Attendant (FA) aboard at the time and that FA was away from the door. One passenger came aboard before the FA was able to stop additional passengers. This station NEEDS to ask or at least inform flight crew before boarding. Ensure that the station personnel inform/or receive permission to board passenger before the passengers are sent out.
Two Q400 flight attendants report separate anomalies on one of their flights. The B Flight Attendant reports the Customer Service Representative (CSR) sending passengers down without asking or informing the crew; and with the Lead Flight Attendant off the aircraft. Upon arrival at their destination; the A Flight Attendant wan unable to open the door because the handrail pins were incorrectly installed.