Commercial Fixed Wing
Human-Machine Interface; Communication Breakdown; Troubleshooting
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
General None Reported / Taken
Human Factors
I received 3 alerts the ramp was attempting to finalize the DSTG with unsecured Hazmat. [I received an error message in the load planning software.]The flight was already off the gate when the ramp lead attempted to finalize I then pulled up the DSTG and witnesses both the second and third attempt at finalization. It was then that the ramp lead noticed the DG was not secured. I called ZZZ operations to request a phone call from the ramp and while on the phone the lead moved the DG from pit 5 to pit 4 which had 40 bags and proceeded to finalize the flight. Around 8 minutes later the lead called and I inquired as to which pit the DG was actually loaded in and I told him I saw it was planned in pit 5 and a witness him try to finalize the flight 2 [times] then saw the DG move to pit 4 after the flight had departed. The lead responded he was told the DG had been loaded into pit 4. After that conversation I told my shift manager and released the final weights.
Load Planning personnel reported a communication breakdown between Load Planning and Ramp personnel regarding the Hazmat requirement to secure Hazmat cargo in cargo compartment with cargo pax bags. Flight completed an uneventful flight before error corrected.