Commercial Fixed Wing
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Human Factors; Procedure
Often flight attendants will stop allowing carry-on baggage when the bins are full and then require the passenger to leave their bag at the aircraft door. The passenger is then allowed to continue boarding after the bag is left; the Flight Attendant will then put a note with their seat number on the bag so the agent can then tag the bag correctly or sometimes a hand written tag is filled out and given to the Flight Attendant to pass back to the customer. The issue is that in all the haste to get the door closed at the end of boarding the Customer Service Agent has not asked the customer about hazardous materials; smart bags; e-cig; etc.
Ramp employee reported passenger carry-on baggage that is gate checked to cargo due to lack of space in over-head bins; is frequently not checked for hazmat items.