Commercial Fixed Wing
Air Traffic Control Fully Certified
Air Traffic Control Time Certified In Pos 1 (yrs) 5
Communication Breakdown
ATC Issue All Types; Conflict Ground Conflict; Critical; Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Vehicle
Aircraft Aircraft Damaged
Airport; Human Factors; Procedure
I was working Ground Control 1 when Aircraft X notified me that an airlines [ground vehicle] came into contact with their right scimitar winglet. The incident happened while Aircraft X was taxiing eastbound on taxiway 1 just east of taxiway 5. I reached out to city operations; who typically monitor the frequency. I was not able to reach city operations; and neither was the Controller in Charge. I noticed Aircraft Rescue and Fire Fighting (ARFF) vehicles in the area so I reached out on the emergency frequency and got hold of ARFF-2 and send them to investigate. A few minutes later; city operations came on frequency and I advised them what happened. While moving traffic around the incident; I noticed that planes were not departing. I asked Traffic Management Unit (TMU) about it; as they had not informed me of their intentions. He said that departures were stopped. I asked why had I not been informed and he stated 'you should have known.'It seems like there are more issues with [ground vehicle] than there should be. A more rigorous training program may be in order.Also; TMU needs to be more active in the communication of their positions and advise everybody of their intentions.
Ground Controller reported aircraft report of contact by vehicle; and lack of communication with city operations and the TMU.