Commercial Fixed Wing
Communication Breakdown
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
Flight Crew Returned To Gate; General Maintenance Action
Human Factors
Issue was brought to my attention today by management....While working as the Lead RSE (Ramp Service Employee) on Aircraft X; the [Load Plan] was showing 96 bags; 124 pieces of Mail; 4 pieces of [small parcel]; 1 piece of [small parcel] Dangerous Goods. I loaded the freight and mail and [small parcel] and then the Dangerous Goods [small parcel] and surrounded it with bags. I then proceeded to load the rest of the aircraft accordingly. 45 minutes later I reviewed the load on my scanner and the scanner was showing 15 bags scanned to the pit with the Dangerous Goods. The reality is; there are only 14 bags surrounding the Dangerous Goods because the 15th bag was actually the Dangerous Goods. [Small parcel] is scanned as baggage and counts as baggage on the scanner. After pushing out the aircraft; I have 5 minutes to close the flight after push and was realizing that the scanner was not allowing me to close the flight out. After calling the Load Planner; they informed me that the Dangerous Goods did not have 15 bags scanned into the pit. The argument I had with Load Planning was that the scanner shows 15 bags in the pit. Their argument was there was 14 bags and the 15th bag was the Dangerous Goods that scanned as [small parcel]. The plane returned to gate where 1 bag was moved into the pit with Dangerous Goods to make it 15 bags surrounding the Dangerous Goods.
Airline Ramp Personnel reported that a communication breakdown between Ramp Loader and Load Planner regarding Hazmat load configuration resulted in a gate return.