No Aircraft
Confusion; Distraction
Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown; No Specific Anomaly Occurred Unwanted Situation
General None Reported / Taken
Environment - Non Weather Related; Human Factors; Company Policy
Every day for at least the last 2 months there has been a huge lack/deficiency of staffing Customer Service Representatives in the Lobby.  Even when staffing looks good at the beginning of a shift; Lobby agents will be moved by to gates; Customer Service Counters; Baggage; etc.   Management operates the lobby everyday below number of agents and moving agents to other areas just compounds this huge safety debacle!  Management continues to open Kiosks for check in and also keeps all kiosks open which does not allow for the CDC recommended 6 foot distancing as these kiosks are not 6 feet apart!!!   As our Customers check-in with their families and fellow travelers there are groups of people standing too close to each other!  Lack of agents has many times created safety issues as passengers/groups checking in line up in bunches too close to the passenger currently using a kiosk.  Also due to the continuing lack of staffing passengers are touching; grabbing and pulling agents to the kiosk they are at and need help checking in.
Customer Service employee reported there is a lack of proper staffing in the lobby; which makes it difficult to follow CDC social distancing recommendations as passengers bunch up in groups while waiting in line.