Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
The passenger in seat X1 kept pulling his mask down; he did comply but kept doing it. He was also agitated when we told him we needed his mask to cover his nose and mouth. We were kind about it too. At one point he claimed to have a health condition. It did not say anything in the paper work of mask/face covering exemptions. I informed the other Flight Attendant and she agreed to let the flight deck know. The flight deck asked if he had been verbally aggressive towards us. He had not. The flight deck had a [CSR] meet the plane. We talked to [CSR] because the passenger told them we were rude and we were not. [CSR] told us we handled it perfectly.
Flight Attendant reported a passenger did not comply with face mask policy.