B737-800
Flight Attendant Current
Communication Breakdown; Confusion
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Company Policy; Procedure; Human Factors
While assisting the cabin during boarding; [I] noticed the following passengers boarding with dogs. First passenger was seated in 8C with cabin pet in carryon kennel. Second passenger was 25A with small dog tucked under her coat. First Animal; [seat] 8: [The] dog remained in kennel for entire flight and did not cause disruptions. However; what caught my attention during boarding was passenger had to swap seats (at my recommendation) with 9D due to 8C's kennel unable to fit under her seat. The kennel was blocked due to the IFE power box under 8C. It should also be noted that PETC [Pet in Cabin] was not discovered as undocumented until inflight; thus ZZZ ground staff was not alerted about this animal prior to departure.Second animal [seat] 25A: Requested [passenger's] seat number as she boarded since I had not noted no pets on the Special Services List during preflight briefing. As boarding continued; I refreshed my Flight Attendant tablet to check if passengers with dogs were a last minute add to the manifest. However [passenger] was checked-in but no reference to ESA or SVAN [Emotional Support Animals and Service] on The Tablet seat map. Also; [I] referenced a fresh copy of the Special Services list no documentation.  I then contacted the female gate agent via phone and advised that we had a passenger with an undocumented cabin pet aboard while providing seat assignment. Prior to door closure; I witnessed [customer service representative] come onboard and question [the passenger].  I overheard him asked what type of service passenger's animal provided. The passenger responded; but I was unable to hear her answer. Later noted after landing that passenger's PNR had been updated reflecting her dog was a medic alert animal -- thus making it a SVAN. However; the dog had no exterior badging; vest; harness; or leash to keep the animal under control during the flight. The passenger simply cradled the dog in her arms during the flight.  As noted in the FA Inflight Manual; SVAN are to remain on leash or harness under passengers control at all times for safety.The main focus of this report is to express extreme concern on how two animals: 1 PETC and 1 SVAN were permitted to board the flight completely undetected by the ZZZ ground staff. Of even greater concern; PETC was in cabin kennel during the boarding process thus clearly visible to agents working the flight. Further; SVAN was permitted in the cabin without the correct restraint thus creating an injury risk to passengers and crew.Report filed due to personal safety/injury risk to passengers/crew with dog permitted to board without proper restraint requirements (leash/harness/vest). It also appears this animal was not correctly documented as a SVAN due to last minute add to PNR.
B737-800 Flight Attendant reported 2 dogs being brought onboard without proper paperwork or notification from the gate agent.