Commercial Fixed Wing
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Environment - Non Weather Related; Human Factors
We had many passengers in main cabin to serve the service. Most of the passengers took their masks off to order their drinks with us. Even after the announcement 'Please leave your masks on until the Flight Attendants complete service at your row.'Bring the menu book back on each seat; to use as sign card between the passengers and FA; so they just point it to us and show us; instead of taking off their masks having the need to be heard properly through the masks which is the new way to communicate for all of us.
Flight Attendant reported that when passengers were ordering their drinks; most of them took their face masks off; even though an announcement was made to leave masks on.