Commercial Fixed Wing
Communication Breakdown
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
General Maintenance Action
Human Factors; Procedure
This cargo section appeared on my desk and I reviewed the [release] noticing the large amount of cargo and nature of the flight. I noticed 3 carts staged of Hazmat [cargo] consisting of 78 pieces at 2;530 lbs. Due to the 15 bag requirement for securing shipment I notified [management] 3.5 hours prior to scheduled departure that the staged loose Hazmat required to be HOFF stating the 15 bags secure rule. The agent stated that the bulk shipment was not Hazmat. I asked for an explanation. I was told by the agent and the ZZZ supervisor that this entire shipment of 56;928 lbs. consisting of 11 PMC pallet boards and the 3 carts of bulk were from the same shipper (who bought the entire aircraft for this charter) and was 1 single AWB. The supervisor stated that there is a 'flaw' in [software] that they had been fighting for a while that with only 1 AWB all the cargo would be considered HAZMAT because it sees it as a single shipment (shipper loaded) I was told that the shipper separated any non-Hazmat into the carts. I advised them to contact the cargo help desk for assistance. After some time and obstacles; the issue was rectified and the shipment was able to stay together and arrive as one to ZZZ1.
Ground personnel reported a discrepancy in HAZMAT cargo in the company load planning software.