Widebody Transport
Dispatch Dispatcher
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance; Deviation / Discrepancy - Procedural Hazardous Material Violation
Flight Crew Overcame Equipment Problem
Procedure; Company Policy; Human Factors
At XA:30z [Dispatch name] received a phone call from [Ramp name] [who] said that there was undeclared Hazmat on Aircraft X. [Ramp name] relayed the info to me and I send the crew an ACARS message letting them know that there was 60 kg of dry ice in position X; can number YYY. They were not above the max so no other actions were required. Advised the crew that I was going to submit an [company] report and it wouldn't hurt if they did as well. We let the manager on duty know.
Air Carrier Dispatcher reported being notified of undocumented Hazmat on an airborne flight.