Commercial Fixed Wing
Flight Attendant Current
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
General None Reported / Taken
Company Policy; Human Factors; Environment - Non Weather Related
Passenger originally assigned seat X1 boarded via a wheelchair. Once she was at the top of the ramp it was discovered she cannot walk on her own. She sat in heavy rain for several minutes while the assisting agent ordered an aisle chair. Due to the rain; her daughter; who was originally seated in X3; picked her up and helped her on board. The Ground Service Agent also assisted and I did as well once she was inside the plane. Because she was completely unable to walk on her own; shaking and extremely unsteady; I advised her to take seat Y3 as it was the most accessible to her immediate seating need. I did not move her. Once she was seated; and with her daughter's permission; I opened the blanket bag and covered her. I also moved her daughter to be near her. I did not follow our company policy to keep seat Y3 unoccupied due to COVID.
Air Carrier Flight Attendant reported not following COVID-19 seat policy in order to assist a passenger.