Commercial Fixed Wing
Dispatch Dispatcher
Communication Breakdown
Deviation / Discrepancy - Procedural Other / Unknown
Flight Crew Overcame Equipment Problem
Equipment / Tooling
At XB:15 message arrived from flight stating the following:Over ABERI… Switched satellite coms from satcom to satlink and want to check if we can still data communicate with you via iridium's satlink system. Please respond. XA:25.At XB:16 a response was sent to the crew. At XB:36 the crew sent the following message:So that took 1 hour… Thank you for the reply. Estimate ZZZZ at XH:00When timeline for when messages were received by dispatch; the crew responded that the message was sent from the plane at XA:25. Message follows:Correct. We sent the message at XA:25.
A Dispatcher reported a flight crew checked their communications to Dispatch via the Iridium SATLINK system while on a polar route over ABERI intersection. The crew's message took 50 minutes to arrive at Dispatch whereupon the Dispatcher immediately issued a reply to the aircraft. Twenty minutes after the Dispatcher sent the reply; the crew sent back confirmation that they had received the Dispatch reply.