B737 Undifferentiated or Other Model
Flight Crew Air Transport Pilot (ATP)
Flight Crew Last 90 Days 174; Flight Crew Total 16137; Flight Crew Type 1778
Other / Unknown
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Security
General None Reported / Taken
Company Policy; Human Factors; Procedure
I am encountering an alarming increase in the number of flight attendants that have no knowledge of the SOP's regarding flight deck access via a Boeing keypad door. On today's flight; not a single flight attendant out of the four working flight attendants knew the SOP for normal flight deck entry via the keypad. More surprisingly and worrisome is that none of the working flight attendants knew the Emergency Access Code for the door! I asked each flight attendant; prior to boarding; to practice entering the normal entry code and the Emergency Access Code. It took several attempts by each flight attendant to be able to properly enter either code! We must do a better job training the flight attendants in proper SOP for flight deck access via Boeing keypad entry!
B737 Captain reported that flight attendants do not have knowledge of the SOP to gain access to the flight deck using the keypad.