Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Human Factors; Company Policy
Passenger in X3 came aboard with a restaurant mouth shield to use on flight without a mask. I stopped X3 at boarding door and advised he needed a mask to cover nose and mouth for flight. He advised he had been using this plastic mask; that only covered his mouth; for the last 3 months with no problem. Since I felt this would escalate; when he did not want to take mask I offered; I let him take his seat. [We requested a] customer service representative to plane whom I also showed the mask and he advised oh no way he should never [have been] boarded. Which I told him I agreed but that his gate agent is the one that let him down to board. Customer service representative  approached X3 who agreed to wear a proper mask for the flight. Gate Agent not following procedures that have been in place for quite some time. She should have never let him down without a proper mask leaving it to crew to take care of. Make sure Gate Agents are following policies and procedures.
Flight Attendant reported a passenger came on board the aircraft with a non approved face mask. A proper face mask was provided to the passenger.