Commercial Fixed Wing
Flight Crew Multiengine; Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP)
Communication Breakdown; Situational Awareness
ATC Issue All Types; Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown
Flight Crew Requested ATC Assistance / Clarification
Human Factors
Switched to Cleveland Tower from Approach frequency; I was the Pilot Monitoring and checked in with Tower. Tower called back '[wrong company name] X; Cleveland Tower; clear to land 24L.' We repeated the landing clearance and emphasized we are [correct call sign] Aircraft X. After landing; Tower called us and said '[wrong call sign] X taxi to the gate via Lima; Sierra; Juliet' the First Officer repeated it back and once again emphasized our call sign as Aircraft X. During taxi in we were notified of a gate change and called Tower to let them know; as they didn't instruct us to change frequency. He proceeded to call us [wrong company] again. I keyed up and told him 'we are [correct call sign]; our call sign is Aircraft X.' He then proceed to tell us 'He has too many things to worry about to get our call sign right; and that nobody cares.' I then told him it is a safety issue to get the call sign right and he then again told me nobody cares. He seemed to have a bad attitude and didn't care about the general safety of the airport operations or the aircraft operation with in it. Contact FAA and send him back to training; and an attitude adjustment.
Pilot reported that ATC at Cleveland tower continually called them the incorrect call sign after pilot corrected ATC.