Commercial Fixed Wing
Flight Attendant Current
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
Human Factors; Procedure
Three children (elementary school age) and their mother were given seat assignments in the emergency exit row. Flight deck requested a customer service agent to reseat the family due to FAR violation (121.585). When I asked the customer service agent whether or not the boarding pass reader beeped (due to passengers seated in the exit row seats) as the children presented their boarding pass; he stated that it did beep; but the agents just don't have the time to address the FAR violation.
A Flight Attendant identified during boarding that young children were incorrectly issued exit row seats. After requesting that they were reseated; Flight Attendant was informed that Customer Service was too busy to confirm seat positions during the boarding process.