Large Transport
Flight Crew Air Transport Pilot (ATP)
Training / Qualification; Human-Machine Interface; Confusion; Workload
Deviation - Track / Heading All Types; Deviation / Discrepancy - Procedural Clearance; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Issued New Clearance; Flight Crew Became Reoriented
Company Policy; Human Factors; Procedure
Just passing MEM; crew discovered that point KM360 was not correctly loaded into FMC route. Route was non-standard and manually typed into FMC on ground. Both pilots noted KM360 being loaded to route page; but neither verified correct route after route activation. Turns out that KM360 was not in database and had to be manually entered using LAT LONG. Crew received direct to VXV negating need to proceed to KM360. This mistake caused by crew not verifying route page two against filed clearance after route activation. Contributing factor was fix not being pre-programmed into database.
An air carrier crew manually loaded the FMS with a company non-standard route. Enroute ATC notified them about a track deviation because KM360 was not in the database. The crew did not verify the route against the clearance.