Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Human Factors; Environment - Non Weather Related; Company Policy
Today I had a passenger that would put on his mask when told then he would take it off. When boarding I did not notice if he was wearing a mask or not but kindly a passenger on board notified me that he was not wearing a mask and by the looks of it she had told him and he wouldn't listen so I kindly asked him to put on a mask but he didn't have one so I gave him one. After boarding was complete and the door was closed I did all my walk throughs and everything was good. While up in the air I did my service announcement which is telling passengers that I won't be doing a service and that a mask must be worn during the entire flight; I did the mask announcement twice before departure and while in the air...I just sat during the flight until it was time to do the final approach announcement. I walked back to collect any garbage and I noticed that he was sleeping and did not have his mask on. I kindly told him again that he needed to have his mask on. He put it on and I kept walking. The same passenger that had notified me the first time that he didn't have a mask is a Company X employee. She showed me her badge and said that he hadn't had his mask the entire flight and that she would report the flight because I did not do anything. I told her that that was OK. I walked back to the galley; threw out the trash and walked back to do my compliance check and the passenger had removed his mask I told him that he needed to put it on again this time more strictly. I walked to my jumpseat and got ready for landing. While deplaning this passenger did not have his mask on. I'm not sure what I was supposed to do in this situation. I did not notify the Captain because we were landing in a few and [the passenger] was not verbally rude or aggressive.I do not think it is my fault that a passenger refused to wear his mask; I did all the right announcements and helped him with a mask and asked him a couple times to put it on.
Flight Attendant reported that a passenger was not being compliant with wearing a face mask during the flight.