Commercial Fixed Wing
Flight Crew Multiengine; Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP)
Flight Crew Last 90 Days 160; Flight Crew Type 13000
Communication Breakdown; Situational Awareness; Distraction
Deviation / Discrepancy - Procedural Clearance; Ground Incursion Taxiway
Air Traffic Control Issued New Clearance
Human Factors
When exiting Runway 13L at M3; Tower directed us to taxi via M3; M; B5 monitor Ground. It was a short taxi to the ramp and Gate X from M3. I was taxiing while the FO (First Officer) was completing the After Landing Flow and talking to Company about our gate. As I was turning onto B5; I heard Ground call a Company aircraft to have them tell us to contact Ground. We were up on Ground frequency and heard that call; so we called Ground. They told us they had tried to get a hold of us to hold for an aircraft that was stopped on Taxiway P. Then they cleared us into the ramp and our gate. I must have missed the call from Ground while the FO was talking to Company.I thought crew communication was good as the FO said he was going off frequency to contact company to confirm our gate and I acknowledged that I had the number 1 radio. I must have just missed the ground call on the number 1 radio.
After landing from the RNAV W 13L at DAL; Tower cleared us to exit at M3 and taxi M3 M B5 to the ramp and monitor Ground. We exited the runway and started the Post Landing Checklist Flow while following Tower's instructions. I switched radio one on Ground; and radio two to Ops to make the down call. As we entered the ramp and were clearing the route to Gate X; I heard Ground ask another Company aircraft to use Company frequency to have us contact them on Ground frequency. I immediately reported that we were up on Ground; and was told we missed a call to hold for traffic on Taxiway P. I believe I missed this call from Ground while contacting Ops during the short taxi to the ramp. We stopped the aircraft until Ground cleared us to taxi to Gate X. The rest of the taxi through shutdown was uneventful. Based on current traffic numbers being low and many airports controlling both tower and ground on the tower frequency; we needed to confirm the radio change from tower to ground before continuing with post landing flow and listen for ground instructions.
Air Carrier flight crew reported taxiway incursion due to missing taxi instructions.