B737 Undifferentiated or Other Model
Flight Crew Air Transport Pilot (ATP)
Flight Crew Type 3263
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance; Flight Deck / Cabin / Aircraft Event Illness / Injury
Flight Crew Landed As Precaution; Flight Crew Diverted; General Physical Injury / Incapacitation
Human Factors
At cruise we received a cabin call that a FA (Flight Attendant) had lost consciousness and fallen in the aisle hitting her head. A PA was made for medical assistance and a doctor and a nurse responded. Flight deck crew contacted dispatch for a MedLink patch and assessed divert options. The injured flight attendant regained; then lost consciousness again. My inquiry to the flight attendant on the interphone was regarding whether in the doctor's opinion a diversion was necessary and how dire the circumstance. Though I did not get to speak directly to the doctor; it was communicated that we needed to divert. Since ZZZ was only 20 minutes away and it was obvious the injured flight attendant would not be able to continue the remaining 4 hours. I spoke to the dispatcher and it was agreed that ZZZ was the best alternative. Even though MedLink was standing by on the frequency; it would have been an unnecessary delay in getting all the information to them as we already had confirmation from the doctor and nurse onboard that the FA was in a bad condition and should be taken to the hospital. I [advised ATC] and since ZZZ is a very familiar airport; commenced a VFR descent and landing to XXR albeit slightly over landing weight (147;000lbs). Upon landing and at the gate; the FA was removed by EMT's and transported to the hospital. [Maintenance] performed the necessary over weight inspection and replaced the medical equipment used during the diversion. A replacement FA was contacted in flight to ZZZ and assigned to our continuation.
B737 Captain reported a diversion after a Flight Attendant lost consciousness and hit her head during cruise.