B777-200
Maintenance Powerplant; Maintenance Airframe
Troubleshooting; Communication Breakdown; Time Pressure
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy
General Maintenance Action
Aircraft; Human Factors
Following the Crew Chief's instruction; I went to the aircraft. I was informed by a cabin crew member that the cabin interphones were not operating correctly. I called the office to request technical assistance. A Technician arrived to assist me approximately 5 minutes later. After discussing the issue with the Captain; it was determined that the fault was with the chime at L1 Door. As a result the Customer Service Manager falsely accused me of making the aircraft late on purpose. This is a troubling trend the Managers have recently adapted towards aircraft departures.This has an unsettling after effect whether intended or unintended by management to lower actual write ups in the logbook to thus lower maintenance delays subsequently impeding with the safety of the travelling public whom have put their safety and the safety of their loved ones in our hands. Furthermore; through intimidation; as well as impediment with legal and compliant documentation required for aircraft departure; myself as well as every mechanic here at this airline's number one responsibility is to the safety of all onboard. The unsettling truth for Maintenance at Company is non-maintenance management attempting to dictate how maintenance is performed. Allow us to have the time to properly maintain aircraft.
B777 Maintenance Technician reported that while attempting to repair a cabin interphone problem; a Customer Service Manager accused him of intentionally delaying the flight.