B767-300 and 300 ER
Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Troubleshooting
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
General Work Refused
Incorrect / Not Installed / Unavailable Part; Human Factors
During Dangerous Goods inspection; DG agent informed us that there was a problem with DG pallet in position 2L; that based on how it was built it the aisles were not properly positioned.  The First Officer inspected and concurred that the aisles on DG pallet were not 'left and forward' per FOM.  Due to how pallet was constructed and it's height; DG agent said pallet could not be turned to comply with the FOM; so I instructed DG agent to remove pallet and update DG paperwork.  This report is in compliance with FOM mandatory reports. Improper building of DG pallet. Build DG pallet properly.
Air Carrier Captain reported DG pallet was inadequate for proper DG cargo transport. Captain refused DG cargo.