Commercial Fixed Wing
Flight Attendant Current
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors; Procedure
On this flight; my first flight worked since the introduction of mandatory masks I found it incredibly difficult to address the non-compliance of many passengers with the mandatory mask requirement based on the guidelines provided; even after reviewing them thoroughly several days before. Many passengers boarding the aircraft were not wearing masks and instead holding them in their hands; some of them stating that they didn't know it is now a mandatory requirement; though I was told announcements were made at the gate.The verbiage in the guidelines need to be more clear on what; if anything; can be done for non-compliance of passengers wearing masks on board the aircraft. I think that there should be a clearer approach to dealing with this new mandatory mask requirement as well as the non-compliance that will follow. I feel that having a more cohesive approach from both Ground Personnel and flight attendants will reduce the non-compliance in a non-confrontational way.
Flight Attendant reported difficulty and confusion with guidelines when trying to enforce the mandatory mask requirement.