Large Transport
Air Traffic Control Fully Certified
Air Traffic Control Time Certified In Pos 1 (yrs) 9
Distraction; Confusion; Communication Breakdown; Situational Awareness; Workload
Deviation / Discrepancy - Procedural Clearance; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Provided Assistance; Flight Crew Requested ATC Assistance / Clarification
Procedure; Human Factors
After landing Aircraft X was taxied to the spot 8 in accordance with local procedures and directives. The aircraft chose to argue on the frequency about what he thought would be a better taxi route and made several unnecessary transmission about 'I can see the gate' 'it is right in front of me' etc.  These extra transmissions are a distraction from the local controller's primary function and could make the frequency unavailable for a higher priority transmission. After pulling into the gate the aircraft was overheard on the Ground Control frequency still complaining about the local controller following the rules.These extra conversations are unsafe and they are distracting.The new LOA is a safety hazard. It comes packed with the expectation that the local controller will increase the number of landline coordination in order to achieve a logical flow of traffic into the ramp. I am unwilling to increase my workload and complexity to make additional landline communication; and I expect that pilots follow ATC instructions without complaining on the frequency that the rules do not make sense. The new LOA creates more 'traps' with aircraft taxiing reverse course on Kilo back across the exit path of the next arrival. The new LOA creates more 'traps' as aircraft now try to clear at November and Kilo 3 to reduce taxi times. Unfortunately ramp control now has control of the preceding aircraft turning off Kilo and will hold them without coordination. This creates a loss of positive control at those intersections. This loss of positive control causes controllers to take aircraft who have slowed nearly to a stop to continue down the runway at a slow speed causing compression issues with succeeding aircraft. Return to previous LOA and if it intent is to not cross traffic at November... simply say 'aircraft shall not cross at November taxiway' controllers are capable of receiving outbound traffic at spot 8 and taxiing to K3; L; or E via Kilo as needed to maintain an orderly flow of traffic.
A PHL Tower Controller reported of a pilot making comments about the taxi instructions. The pilot complained about the way he was to taxi to the gate. The reporter advised the LOA was a safety hazard and created traps.