Commercial Fixed Wing
Communication Breakdown; Situational Awareness; Other / Unknown
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy
Flight Crew Returned To Gate; General Maintenance Action
Human Factors
Ramp Lead did not properly identify item 14 as dangerous goods; instead he loaded the item in pit 2 which didn't have the required 15 bags. He called after pushing the aircraft to advise he could not final; at which point I advised him item 14 which was XXXXXX. Biologicals was dangerous goods and the flight would need to gate return. The flight returned and the Ramp Lead then held off item 14. He called to advise that cargo did not properly identify the item as dangerous goods on the [load plan] which I then advised him was not correct and cargo did in fact staged it correctly and used the appropriate code. The Ramp Lead then stated he had never seen dangerous goods stage this way and why is there no pilot paperwork to which I responded this is the normal correct way to stage biologicals and that there are dangerous goods that are exempt from pilot paperwork. His response was he has never heard of dangerous goods being exempt again I informed him all of this information is in the Dangerous Goods recurrent training modules but he claims for the ramp they are there to which I informed him he was wrong.
Airline ramp personnel reported communication breakdown between ramp personnel and Ramp Lead regarding incorrectly loading and misidentifying Dangerous Goods in cargo pits.