Commercial Fixed Wing
Communication Breakdown; Human-Machine Interface
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy
General Flight Cancelled / Delayed
Human Factors
Crew contacted Load Planning numerous times for final Dangerous Goods summary. Station advised [Dangerous Goods form] not sent. This went on from 5 min before posted departure until 10 min after posted departure. Ramp never sent a [Dangerous Goods form]; the Dangerous Goods info generated with the final weights 10 min after post departure time.
Airline ground personnel reported a communication breakdown between flight crew and Load Planning regarding final Dangerous Goods report which resulted in a delayed departure.