Commercial Fixed Wing
Dispatch Dispatcher
Situational Awareness; Troubleshooting
Conflict Ground Conflict; Critical; Deviation / Discrepancy - Procedural Clearance; Ground Incursion Taxiway
Air Traffic Control Issued New Clearance; Air Traffic Control Separated Traffic; Flight Crew Became Reoriented
Human Factors
Our company flight [Aircraft X] was given instructions to taxi westbound on TWY XX to ACM XY and to contact ground there. The crew deviated from the instructions and transitioned to XZ. By doing so; Aircraft X almost came nose to nose with Aircraft Y which was trying to enter the ramp via XZ. ATC was able to stop Aircraft Y and had Aircraft X join TWY XZ to avoid further issues.
Air Carrier Dispatcher reported a company aircraft committed a taxiway incursion by turning onto the wrong taxiway; coming nose to nose with another aircraft. ATC then resolved the situation.