B777 Undifferentiated or Other Model
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown
Human Factors; Procedure
My partner and I brought aircraft into [the gate]. While I was proceeding to chock the aircraft; Customer Service Agent began to approach the aircraft. I approached the Customer Service Agent and asked them why they are doing an unsafe task by bringing the jet-bridge up while the aircraft was still not chocked. The agent notified me that their supervisor told them to approach the aircraft immediately. While talking to Customer Service; Ramp Servicemen proceeded to approach the aircraft and open up the pits. This is happening all while the aircraft is still [moving]. I notified my dispatch immediately; they notified [Operations Center] of the situation as well. I informed the Ramp Supervisor on the scene as well of the situation. After notifying them; ramp proceeded to pull away the equipment; allowing my partner and I to secure it safely. This could have ended in a very bad way due to negligence from both departments.
Ramp worker reported gate agents were approaching the aircraft before it was secured; making for a dangerous situation.