Regional Jet 900 (CRJ900)
Flight Attendant Current
Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown
General Maintenance Action; General Flight Cancelled / Delayed
Human Factors
We experienced a very hard landing. The aircraft landed hard once; took a leap back in the air and came back down hard again. Jolted passengers in their seats; startling everyone. After everyone was off the aircraft I asked the captain what had happened. Most passengers made some rude comments leaving; I apologized and wished them a nice day. Both pilots did not get out of cockpit until everyone was off. Was told by the captain the FO was flying and had very little experience. The FO left immediately after all passengers got off. Captain stayed and spoke to me. Captain asked how hard it had felt for us in the cabin. I told him it was pretty bad. I asked him what he was going to do and he said he was thinking about it. He was done for the day so he was not going to continue; but myself and the other FA would be on same aircraft for next flight out. I then asked him to please do something out of the safety of the next crew and the passengers. I told him I didn't feel comfortable without someone looking at the aircraft before flying out again. He said he was still thinking about it. Once the new captain came in the aircraft I told him what was going on; while the other captain was still in the cockpit debating on what to do. The new captain then went to speak to him and decided then to report the incident. We were then transferred to a new aircraft creating a delayed flight but everyone was safe.
CRJ900 Flight Attendant reported a very hard landing that the Captain seemed reluctant to enter into the logbook. The oncoming Captain was informed and the aircraft was taken out of service for inspection.