No Aircraft
Other / Unknown; Troubleshooting; Communication Breakdown
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Human Factors; Software and Automation; Procedure; Environment - Non Weather Related
It was determined that pilot's FAA Medical was updated on 202011 with special Issuance / Expiration date and it was defaulted to the 6-month expiration date in Pilot Records.Due to the high volumes of FAA Medical coming in for the past few months and FAA Medical extensions; this one fell through the cracks.Because of the pandemic last year; pilots were granted FAA medical extensions on their 'Expiration Time'; and that may have caused the confusion and to slip by.We are very careful when processing FAA Medicals including other work that we process; and fully intend to process our work as accurately as possible.
Air Carrier Administration Office employee reported a pilot's FAA Medical Certificate was erroneously marked as expired during the COVID-19 extension period.