B757-200
Dispatch Dispatcher
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Hazardous Material Violation
Flight Crew Overcame Equipment Problem; General Maintenance Action
Human Factors
Crew called to advised DG (Dangerous Goods) paperwork for can in position 6 was not placed in the can. DG specialist told them it could be placed in the ADG (Accessible Dangerous Goods) can in position 1 instead. I spoke with the freight recovery specialist; who spoke with the ramp agent and DG specialist and advised it was acceptable to put it in the ADG can. Still concerned; the crew spoke with the Duty Officer; who called Flight Safety. Flight safety advised it was fine to proceed with the paperwork in the ADG can. Captain sent an email today advising 'This morning I received an email from the Flight Safety Manager; and he said placing that Form in the ADG can was actually not correct; and that we moved the freight with an improperly labeled can as a result.'DG specialist and Flight Safety should have been better trained and/or unafraid to correct an error causing a delay.
Ramp Agent presented us with the DG paperwork and proceeded in telling us that an additional form that he had was supposed to be in the IDG (Inaccessible Dangerous Goods) ULD (Unit Load Devise) in position 6. I informed him that it had to be placed in the assigned ULD and told him to let his manager know. After he left; I looked the policy in the DG manual to confirm my thoughts. I called [Operations] and told them what was going on; and they did not have a problem with the outbound making it right because we were on a weather delay. After a while the Ramp Agent returned with his manger. Manager proceeded to tell us [Operations] told them it would be ok to place the label in the ADG ULD. We called [Operations] back and had him to confirm this with the Fright Recover specialist. They both said it would be ok. Before we blocked out; we called the DO and asked him about this subject again. He made a couple of phone calls including Flight Safety and they all said we were good to go. Outbound load employee not following DG procedures. The outbound load personnel was notified of the correct procedures and was given ample time to make the correction.
B757-200 First Officer reported incorrect documentation and Dangerous Goods were improperly loaded. Dangerous Goods supervisory personnel approved the departure with incorrect load procedures. After flight completion the Flight Safety Department the transported DG Load was not correct.