B777-200
Dispatch Dispatcher
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance; Deviation / Discrepancy - Procedural Hazardous Material Violation
Flight Crew Overcame Equipment Problem; General Maintenance Action
Human Factors
Notified by Captain 30 minutes after scheduled departure time that hub had loaded dry ice in forward belly and needed new burns to apply .4 percent overburn. Sent the numbers as requested; hub never did get back to us on why they didn't notify [Operations] about dry ice being in the bellies on this flight.I do not know why the hub failed in their responsibility to notify [Operations] about dry ice being loaded in the forward belly of a 777. However; this has become a more and more common failure on their partHub management needs to make the hub employees do their job correctly; another option would be automation so that we get an alert any time a weight/balance entry is made into [the software program] which puts dry ice into a compartment which would require an overburn to be applied.
Airline Dispatcher reported airborne flight crew requested correct fuel burn data to replace incorrect fuel burn data provided to flight crew during preflight.