EMB ERJ 170/175 ER/LR
Dispatch Dispatcher
Situational Awareness; Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Company Policy; Procedure; Human Factors
Operations delayed flight without Dispatch contact. I called Operations and had a conversation about the delay. The Ops Agent didn't even have our phone number if he wanted to call. If there are other Operations that don't have our contact then we shouldn't be surprised if this is a continual issue; cross-code share.
Dispatcher reported being out of the loop because a flight was delayed by operations without contacting Dispatch.