Commercial Fixed Wing
Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Human Factors; Environment - Non Weather Related
I removed a passenger for non-compliance with a condition of carriage -- wearing the mask. I asked the passenger to don his mask three separate times. Each time; he gave me some sass. I notified him that I saw his actions as refusal to comply with our mask policy and told him that if I couldn't rely on his compliance; he would not be able to fly with us to ZZZ1. I got another 'whatever' from him; so I initiated the removal process by speaking to the gate agent; who called the CSA; who removed the passenger from our flight. The CSA later informed me that the passenger in question was traveling with 3 companions. (I only saw two companions; and they were each initially non-compliant as well; but then did comply after I spoke to them.) The CSA asked me if I wanted all 4 passengers removed or just the one passenger. I told her that I was only concerned with the one passenger and that the other 3 were free to come with us. I do not know whether they took our flight without their companion; or whether they took the next flight with their companion.
Air carrier Captain reported a passenger was removed for non-compliance with face mask policy.