B737-800
Flight Crew Air Transport Pilot (ATP)
Situational Awareness
Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General Flight Cancelled / Delayed
Human Factors
Mid boarding; #3 FA came into the cockpit to inform me of a first class passenger that confronted him in the boarding area upset that the flight was delayed. This same passenger now seated in first class was continuing to verbally harass the crew and complain about the flight being late. #3 FA came to the cockpit a second time to report that the same passenger was now taking phone photos and or video and getting more upset despite #1 FA and #3 FA's efforts to deescalate. I took a screen shot using my iPad of the recent company policy letter concerning social media issues and company policy in dealing with and diffusing it. Both #1 and #3 read the pertinent parts of the letter. I asked for the agent to not close the door; radioed ops for a customer service or complaint resolution supervisor to please come down to the aircraft. A gentleman showed up very quickly. Since this had quickly escalated to a level 1 and non-compliant passenger disruption I asked that the passenger be removed.
B737 Captain reported a first class passenger was verbally harassing the crew and complaining about the flight being late. The Captain elected to have the passenger removed from the flight.