Commercial Fixed Wing
Flight Crew Multiengine; Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument
Distraction; Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Environment - Non Weather Related; Human Factors; Company Policy
Shortly after reaching cruise; Flight Attendant let me know that a passenger's children (10 - 12 years old) were not complying with the face mask policy. That after being asked to ensure they wear their face masks the passenger (mother) threw trash at the Flight Attendant. I said I would contact Dispatch and they should contact their ops if possible. Flight Attendant said they would proceed with the necessary paperwork. I made a PA again reminding people of the airline face mask policy. The FA let me know the passenger and children then fully complied. We continued and landed without further incident.
Air carrier Captain reported Flight Attendant advised them of passengers not complying with face mask policy.