Commercial Fixed Wing
Flight Attendant Current
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
Passenger X was seated in XX3 during this flight. I asked Passenger X three times to wear his face cover (he had a bandanna). The third time I asked I had a face mask and informed him if his bandanna was giving him trouble he could have the face mask. He said no; he will wear the bandanna and he told me to get away from him. This conversation happened during Taxi and after our safety Demo. I informed the Aft FA [and] the Captain. The Captain said he will make an announcement reminding passengers about wearing the mask. After the double chime; the Aft FA informed me that XX3 took off his bandanna again. I called the Flight Deck and informed them that I was [giving Passenger X] the final warning. I explained to Passenger X. Once I finished he was very angry. He said that he is a veteran who is disabled; he breathed in lots of chemicals during the war and the best think he can do is use the bandanna to cover his mouth. He said he hopes that is enough to keep people from freaking out. I thanked him for his services to our country and empathy for his disabilities. Then he told me aggressively to leave him alone; he said he has not slept for 3 days and that I better not come back and wake him up again. I informed the Captain of everything that was said between Passenger X and I and he said that a CSR will meet us at the gate. I did not approach Passenger X again and he did leave his mask off for the remainder of the flight. I told the CSR everything when he pulled the Jet bridge up to the gate. During the Deplaning process he apologized for how he spoke to me. He said he hadn't sleep for 3 days and it is getting to him and he did have his bandanna covering his nose and mouth. The gate agent spoke to him after he deplaned.
Flight Attendant reported a passenger refused to wear a proper face mask citing a medical condition as the reason for not wearing it.