Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Environment - Non Weather Related; Company Policy; Human Factors
Passenger X when stepping on to the plane refused to be compliant. When boarding I reminded her of the requirement to cover her nose with her face covering. She avoided looking at me and said 'Okay!' with an attitude but didn't comply. I then told Flight Attend B about my telling her and she did asked her to comply as well. She put the mask on after Flight Attendant B told her and she removed her mask after the wheels came up and it remained off while not eating or drinking during ascending phase. She then brought out a large bag of popcorn eating it one by one. When she was done with that she would take mini sips of her drink whenever we would walk by to give the appearance of constantly eating or drinking. Because 'briefly eating' leaves a window that is open for debate and we weren't sure what to do and felt because if she presented an attitude when boarding; it would cause a larger than life scene.  She and her husband whom I've also had to tell about his mask mocked us making faces taking off their masks making faces to the passenger across from them about how they avoided us. Not sure how to approach this.
Passenger X was told 2 times before taxi out to make sure she was wearing her face mask properly; above her nose as she wasn't wearing it right. She put it on briefly but then took it off during taxi and takeoff. She put it on when we were able to get up again. As we were doing trash she had brought out a large bag of popcorn; which she ate one by one throughout the entire flight; keeping her mask off the entire time even though we made other announcements that masks were only to be removed briefly when actively eating or drinks she continued to take advantage of an unclear situation. More direction as to what 'briefly' eating or drinking means and something to be able to show guests what briefly is.
Flight attendants reported two passengers were not compliant with face mask policies.