B767 Undifferentiated or Other Model
Flight Crew Air Transport Pilot (ATP)
Flight Crew Total 11849
Distraction; Fatigue
Deviation / Discrepancy - Procedural Other / Unknown; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Environment - Non Weather Related; Human Factors
During my entire break in the crew rest seat I listened to several children including an infant crying and communicating extremely loud right behind the crew rest seat and adjacent to the flight attendant crew rest area. After an hour and a half of crying babies and loud fussy young children I gave up on sleeping and watched the video monitor. This was the perfect storm of kids versus flight crew rest. Both of my first officers also experienced the same issue as well as did the entire flight attendant crew. I contacted the [Customer Service] team for passenger compensation because there were many complaints from most of the [Premium Class] passengers. This flight was 8:40 in length and basically no flight crew member experienced a comfortable rest break at any time during the flight.
B767 Captain reported inadequate rest for a long flight due to loud passengers seated near the crew rest area.