A320
Flight Crew Multiengine; Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument
Flight Crew Last 90 Days 218; Flight Crew Total 3123; Flight Crew Type 2284
Confusion; Situational Awareness
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
Procedure; Company Policy; Human Factors
Passenger A; seat 7C; boarded the AC (Aircraft) after arriving on a collapsible electric scooter. He insisted the scooter be accommodated in a passenger seat as [the company] had destroyed previous scooter and had not only agreed to this process but had purchased him his current scooter. FA (Flight Attendant) expressed her concern and stated it was not allowed in the [Flight Attendant Manual]. After searching the FOM (Flight Operations Manual); I could find no guidance. The [Flight Manager] was contacted and after a search of the FOM and shares; determined the [scooter] was not allowed in the cabin but asked for time to confer with the [Operations Control Manager]. After a short time I received an ACARS explaining the [scooter] would have to go into the cargo area. I contacted the [Flight Manager] by phone to ensure that 'the [scooter] in the pit' was the desired outcome and was asked to standby. The [Flight Manager] again contacted me via ACARS stating it was OK to place the scooter in a passenger seat. After another phone conversation; I was told that 'Social Media' was involved and was directed to take the scooter in the cabin… regardless of [company] Policy and Procedures dictating otherwise.The FAs did their best to secure the scooter into seat 7B with the use of the regular seat belt and seat belt extenders.Upon landing; even after their best efforts; the scooter slid forward; falling partially out of the seat.A placard on the scooter stated it weighed 200 pounds.
A320 Captain reported a passenger who wants to bring an electric scooter in the cabin rather than the cargo hold.