Commercial Fixed Wing
Flight Attendant Current
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Procedure
Passenger boarded the plane; [and was] assigned a seat in the exit row. A Flight Attendant completed the exit row verification and notified myself and ISM (In-Transit Service Manager) of the man in the exit row appearing to have characteristics of being visually impaired. [The] Flight Attendant again verified with the passenger if he was willing and able; and he again agreed. The My Flight app did not register him as a passenger with disability. Supervisor came on board and told us we cannot identify a customer by his/her own disability; then adamantly told us to comply. We notified [the] Captain and let [the] passenger remain in the exit row. During the flight; I observed his visually impaired characteristics. While handing out customs forms; [the] passenger asked if I could assist him will filling out his form. I physically filled out his form and had to physically show him where to sign. He signed in the middle of the document.
Flight Attendant reported there was a visually impaired person sitting in an emergency exit row.