B757-200
Dispatch Dispatcher
Communication Breakdown
Deviation / Discrepancy - Procedural Weight And Balance; Deviation / Discrepancy - Procedural Published Material / Policy
General Flight Cancelled / Delayed
Human Factors
I received an ACARS from the Captain that stated: 'FUEL IS 14.5/27.1/14.6.'. He then called to state that he received a final weight and balance with wrong fuel numbers. He stated that when he receives a weight and balance with correct fuel numbers he will depart. I phoned the Ramp and told them that I received an ACARS with corrected fuel numbers. I also asked him if he had verified fuel numbers. He stated that the Ramp Agent was at the aircraft now. I then tried to clarify by asking 'So you sent a final weight and balance without verifying fuel numbers?' He responded that the Ramp Agent was on her way to the aircraft. I checked the ACARS playback and saw that a final was sent with incorrect fuel numbers of 14.6/24.1/14.6.
B757 Dispatcher reported a weight and balance miscommunication concerning fuel.