Commercial Fixed Wing
Flight Attendant Current
Situational Awareness; Workload; Physiological - Other; Other / Unknown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Flight Crew Returned To Gate; General Flight Cancelled / Delayed
Environment - Non Weather Related; Human Factors
During boarding Family A was sent down to aircraft not wearing face covering. Passengers were asked the age of the child at the entry door and stated 3 years old. Passenger stated at the doorway she had the child's mask in her purse and would put it on at their seat location; I apologized and stated the mask would need to be on the child before boarding the aircraft. Family A then stepped out on the Jetway; pulled the mask out and said it would be difficult getting the child to wear and keep the mask on. I wanted to have the passengers go back up and speak with customer service; but thought they would comply. As other passengers were boarding; Family A followed behind; I did not notice they had not put the mask on the child.After we completed the safety briefing and doing the walk through; Family A were sitting with the child; had not placed the mask on the child; mother had placed the mask back in her purse. I apologized again and stated she would need to put the mask on child. Captain had signaled for takeoff. I also mentioned to the parents the Captain wanted to go back to the gate and I told them I did not want to go back to the gate. The mother tried to put the mask on the child; the father tried; then stated he wanted to give her some medicine that would make her go to sleep. I informed the Captain what was going on and of our progress; Captain made the call to go back to the gate. Several managers met the aircraft. Family A was asked to deplane.
Air Carrier Flight Attendant reported a family was removed from the flight because their 3 year old child would not wear a face mask.