B737 Undifferentiated or Other Model
Communication Breakdown; Workload
Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown
Procedure; Incorrect / Not Installed / Unavailable Part; Company Policy
B737 Contained 121 bags in pit 3 and the aft was empty; I was the lead assigned to this fly. before the aircraft arrive I notice that only 2 agents were schedule to work this offload; I inquired if there will be any help to run the bags so we could make our delivery time of 25 minutes.Unfortunately the answer I got was that because of the busy schedule not to expect any extra help. I went on setting out my gate being a 737 I was looking for a tail stand but I found that the only 2 tail stands in station were being use. So I have to receive [the 737] without a tail stand and with only 2 working agents. As we receive the plane I decide to prevent any tail tipping to hook up the push tractor and tow bar to the plane. This make me lose some time according to management however I consider that it was a necessary extra step for safety reason. After my crew unloaded the first few bags I had to stop the process for a couple minutes since the aircraft was risen from the nose. As it lowered down we continue offloading and sent my first 2 carts of bags away. I was left with only one agent to finish the offload; we finish the offload about 13 minutes later. However we miss the delivery time of 25 minutes and I was approach by the management and got a verbal warning about time management. I said in my defense that is unrealistic to have only 3 persons working a fly without the proper equipment 'tail stands'; and it's unsafe to rush one person in the pit to scan and offload at the same time 120 bags within a 25 minutes time frame.
A ramp agent reported having to unload a Boing 737 without enough help. Also he didn't have a tail stand available so he took extra time and hooked up the tug to keep the nose on the ground. All of this led to him exceeding the expected unloading time of 25 minutes and he was approached by management about why this had happened.