B777-200
Communication Breakdown
Conflict Ground Conflict; Critical
Human Factors
B777-200 aircraft was cleared for Dispatch from the Tower at [gate X]. During pushback the Pilot frantically called to stop dispatch. The Tower had cleared another Aircraft to approach [gate Y]. The dispatcher had to make an abrupt emergency stop of the aircraft. It was such a hard stop that Maintenance ran out to the aircraft thinking that they broke a tow bar. The dispatcher was very rattled by this incident but was glad that no damage occurred.
ORD Ramp Agent reported a pushback had to be abruptly stopped because another aircraft had been cleared into an adjacent gate.