Dash 8-400
Air Traffic Control Developmental
ATC Issue All Types; Deviation - Track / Heading All Types
General None Reported / Taken
ATC Equipment / Nav Facility / Buildings
D-Side Controller issued a clearance direct to the EXTOL Intersection just on the east side of our airspace. I route keyed the aircraft in direct EXTOL it appeared to process correctly; however there have been known issues with the processing using this particular intersection. When I routed in direct using the route key I had not noticed the computer dropped out the Shaff7 arrival to EWR; last I saw on my ACL the aircraft had the arrival. ZBW reported the deviation; they showed the aircraft direct EXTOL direct EWR which was not in fact what the aircraft was doing. I believe the software should at least show us a processing error or some kind of notification if it is going to drop any portion of routing. I also see several times a day where ZBW routes props inbound to CYYZ direct to the LINNG Intersection and the computer drops out the Verko2 arrival; but if I look in the previous route it shows the had the proper arrival.
ZOB Controller described an incorrect routing event when software indicated the correct routing was processing correctly but in fact was dropping out a key route segment.