A321
Maintenance Airframe; Maintenance Powerplant
Training / Qualification; Communication Breakdown; Situational Awareness
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Maintenance; Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy
Aircraft Aircraft Damaged; General Maintenance Action; General Flight Cancelled / Delayed
Procedure; Equipment / Tooling; Aircraft
I was sent out to [the] gate to remove panels for customs on Aircraft X; an A321 Airbus. I requested from lead mechanic for documentation on which panels and was told that there was none. When I arrived at the gate; a mechanic that was assigned to an aircraft in the gate next to [our] gate informed me that a Customs Agent had put a stand underneath the aircraft nose when it was extended during cargo unloading and the aircraft had settled onto the stand and was pulled out. When I asked the customs agents about the stand to question the agent about how hard it was to remove the stand to give me an idea of possible damage they said they didn't know. I believe they lied. I was asked by a Customs Agent to remove a panel in the forward cargo bay. When I went to get assistance and the log book to document the maintenance; the Customs Agent removed the panel himself. Non compliance with company section XX.XX and associated 14 CFRs. No coordination between corporate security and aircraft maintenance management. Corporate security notifies maintenance management of the need for mechanics to assist Customs. Maintenance management documents needed maintenance (panels removed ect.) Mechanics are assigned to monitor customs agents and accomplish required assist.
Technician reported Customs Agent positioned a maintenance stand under the nose of the aircraft; which settled on the stand; damaging the skin and was removing panels in the cargo bay without informing Maintenance.