Commercial Fixed Wing
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy
Flight Crew Overcame Equipment Problem
Human Factors
Customer said the batteries in the wheels could not be removed; had the customer remove the wheels and stowed in the closet.  After researching the wheels; yes; they can and need to be removed; but even the Dangerous Goods support line did not know this.
Ground Personnel reported Lithium Ion battery powered wheelchair was transported in cabin instead of detaching batteries and transported in cargo.