Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Human Factors
Received a message that there was [a] 'little kid won't wear his mask.' I approached the parent and asked her 'How old is he'? She replied 'X'. Gate Agent allowed kid to board without PPE on. After informing the parent that the child is required to wear a mask; parent said she could not get him to wear it. The Gate agent should not have allowed passenger to board the aircraft; causing our delay.
Flight attendant reported a child who refused to wear a face mask was allowed to board the aircraft causing a delay.