B737 Undifferentiated or Other Model
Flight Attendant Current
Flight Attendant Total 28
Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
General None Reported / Taken
Company Policy; Human Factors
During crew change the C Flight Attendant and I began helping the incoming crew clean the Aircraft we were taking over. My C flight attendant came forward and said we needed to call for help with a cleanup; that there was vomit all over the floor at the exit row and it needed to be cleaned up. We asked the incoming A Flight Attendant what had happened and he said; when they were landing in a person vomited and they cleaned it the best they could? He asked for cleanup and they said they didn't have anyone to clean? So they brought it into ZZZ. However no one had called ahead for cleaning. ZZZ2 had the working Ops Agent clean it. He began to pour coffee grounds and soda on the saturated area? The C Flight Attendant and I explained that it needed to be disinfected. Another Agent who was the ZZZ2 Operations Sup; came to the back to get more soda? I asked him if they had a cleaning crew; he said no? I asked who usually cleans these types of mess. He replied it was not in their job description. I said; it was not in any of our job descriptions; however it needed to be cleaned. People expect to sit in the exit row. They also roll their luggage on that area to go under seat as well as have their feet there. I said there is no Cabin Appearance team he said; no. I asked if they had cleaning supplies or chemical as this was a health hazard. It needed to be disinfected. He snidely replied; I told you 3 times No. I asked if he was a Supervisor; He said yes he was. That he would also be happy to contact Base inflight supervisor. I said; please do; better yet I will. Maybe they can get us help cleaning this.So I walked up to use jet way phone to call an Inflight Supervisor. I explained the situation and she said; try again to talk to Ops and see if they have a cleaning solution or something; also to get Captain involved. So I went back on and asked the Ops Supervisor if they had any solutions; he again replied condescending that he had been in ZZZ2 for years and they had never had cleaners or supplies. I told him that I in fact know we have had cabin appearance teams and cleaners. Especially for these type of incidents. The Captain came out and said; he talked to dispatch and they were going to block the seat. Ops Sup said; ok and proceeded to begin boarding?? At this point I am frustrated; this is an exit seat; and the floor is saturated with vomit? It smells; it is impeding a successful evacuation if there is an emergency; as the floor is still saturated? What if someone slipped while trying to evacuate? I tried all avenues to resolve? At this point ZZZ2 Ops is going to begin boarding? I went to front to get A Flight Attendants sanitizing solution as the back was out; because they had used it earlier? I cleaned the splatters off the exit and grates. Then used alcohol wipes? It still smelled. Passengers were upset they could not sit there and the fact it was not completely cleaned. Again making it a safety and health hazard? I took a picture 5 hours after we left the floor still saturated?I feel there should be a cabin appearance team at every base and some form of cleaner in others. I also feel the crew before us should have had this taken care of. However I feel no one; including Ops is given the appropriate tools to clean this. Coffee; soda and cleaning solution and a vacuum on the plane was not enough. This needed to be cleaned; disinfected and steamed! I also feel the Ops Sup; needs to not speak to us condescending. Often both work groups don't understand the safety issues; however this was a safety issue and health hazard. Acting like calling ZZZ2 In flight Supervisor was a threat; did nothing but exacerbate the issue. It still needed to be cleaned completely.
B737 Flight Attendant reported that a passenger vomited on the previous leg and was not adequately cleaned.