Regional Jet 700 ER/LR (CRJ700)
Maintenance Powerplant; Maintenance Airframe
Communication Breakdown
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Maintenance
General Maintenance Action
Aircraft; Logbook Entry; Procedure
Captain of Aircraft X called reported of a NWS (Nosewheel Steering) INOP caution message after pushback. I walked the Captain through the reset procedures in the FIM. The reset procedure did not work. I had the Captain power the aircraft down; wait five minutes then power the aircraft back up and call me back when he did. The Captain never called back. When he landed; Captain wrote the discrepancy: 'STEERING INOP caution complied with MX procedure; issue resolved.'I think there was miscommunication of procedures and who is responsible to write up the discrepancy or when.I will advise the pilots to have a discrepancy entered before performing any type of reset procedure.
Maintenance controller reported that an aircraft flew without the required maintenance documentation.