A330
Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Communication Breakdown; Distraction; Human-Machine Interface
Aircraft Equipment Problem Less Severe; Deviation - Altitude Crossing Restriction Not Met; Deviation - Altitude Overshoot; Deviation / Discrepancy - Procedural Clearance; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Issued New Clearance; Air Traffic Control Provided Assistance; Flight Crew Overcame Equipment Problem; Flight Crew Requested ATC Assistance / Clarification
Aircraft; Human Factors
Cleared to descend via ZZZZZ4 landing north. Aircraft altitude was in descent above FL270 when cleared for the STAR. I selected 6;000 [feet] and verified with First Officer. We were in the clouds; bright sun and extremely dim Navigation Display and Primary Flight Display. CONSTRAINTS was selected and I could not see the ALTITUDE display nor the constraints on the ND or PFD. I shielded the screen and saw that we were passing FL255 outside of ZZZZZ1 where the restriction is +FL270. I immediately called ATC and they instructed us to descend to FL240 and resume the STAR from there. First Officer and [Relief Pilot] stated they could not see the altitude display. Inadequate instrument illumination. Aircraft not providing glide path guidance in COMMAND mode. Upgrade 330-300 displays. The fleet has acknowledged this problem with no remedy.
A330 Captain reported missing a crossing restriction because the aircraft did not fly the glide path and the ND and PFD displays were illuminated too dimly for all three pilots to see the altitude display.