Commercial Fixed Wing
Communication Breakdown; Training / Qualification
Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Company Policy; Human Factors; Procedure
[Air carrier] elected to swap [aircraft make and model in schedule]. We previously had a similar issue whereas the Manager refused the aircraft based on the lack of training and equipment. Unfortunately; the same swap occurred again. Station reports initial call from [Air carrier] dispatch stated the personnel were unable to handle such equipment as the station does not have trained individuals (no regular service current or past). A subsequent call was made to the ticket counter (not General Manager or Senior Regional Manager) and agent accepted the aircraft swap. Notification/escalation came to Senior Regional Manager when aircraft was in range to station. Subsequently; the staff handled the aircraft for which they were not trained.
Airline ramp employee reported company personnel agreed to work an unfamiliar aircraft model without appropriate training.