Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown; Distraction; Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Human Factors; Company Policy; Environment - Non Weather Related
Passenger walking back as FA B and [I] saw her not wearing her mask and asked her to put it on. While FA A was walking back to the front she saw she was not wearing her mask and asked her to put her mask on to which she said she would not. I called the Captain and explained how I asked once and FA A asked a second time and there was a refusal. He said he would call ops and we would return to the gate.After the gate agent came on I was told by FA A that the passenger was basically saying she was going to eat and drink the whole duration of the flight which is still not complying. FA A said that still made her uncomfortable and I agree because she is going against compliance and stating that she is going to go around the rules. Also; apparently she is saying that she was never told to put on a mask but she was told two times once by both of us. The second time when I asked if she was not going to put it on she was already showing an increased attitude.A Supervisor [came] on board to escort her off the plane. From what I learned in the back we [deplaned] the entire plane because she refused to get off the plane.
Flight Attendant reported a passenger was removed from flight due to not complying with face mask policy.