No Aircraft
Communication Breakdown; Confusion; Distraction; Situational Awareness; Workload
Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
During Xpm check-in there is no social distancing between passengers. There is no space for agents to move about kiosks to assist passenger check-in without tripping over passenger's bags that are everywhere in walkway and between kiosks. Security line is very long and agents and passengers have difficulty making way to kiosks. Passengers touch agents and pull them over to help them even though an agent is working with another passenger.
Customer Service Representative reported COVID-19 issues relating to agents in the terminal at check in.