A321
Flight Crew Air Transport Pilot (ATP)
Communication Breakdown; Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural FAR
Flight Crew Took Evasive Action
Company Policy; Human Factors; Procedure
We arrived at Gate slightly early. Initially; nobody at gate to marshal us in. Arrived at gate and shutdown. No agent to operate the jet bridge. Three calls by radio and one cell phone call to ops to get an agent down to the jet bridge. The first officer then noticed that the fueler was hooked up to the aircraft and fueling; while the aircraft entry doors were closed and the jet bridge still away from the aircraft. Attempted to call ops once again to tell them to stop fueling but there was an inbound medical emergency on the radio and we did not want to block their transmissions. An agent finally arrived fifteen minutes after we set the brake and we deplaned normally.Have fueler make sure the door is open before he/she starts fueling.
[Report narrative contained no additional information.]
Flight crew reported taxiing their A321 into the gate with no Marshal or Agent to operate the jet bridge. Ground personnel began fueling the aircraft while the doors were still closed.