Commercial Fixed Wing
Confusion; Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Clearance
Air Traffic Control Provided Assistance; Flight Crew Requested ATC Assistance / Clarification
Chart Or Publication; Airport
CLT has an inaccurate taxi diagram; coming in to ramp on November taxiway shows E13 to the right of N taxiway when E13 is actually to the left of November taxiway; which created some confusion. We failed to contact ramp immediately when entering their area of responsibility. We contacted the ramp at spot 9 after entering the ramp area at E13.
Landed on runway 36L and exited W7. Towered instruction; 'Taxi November and hold short 36 Center.' Followed by; 'Cross 36 Center; left on Echo and enter ramp on Echo 13.' The chart 10-9 is incorrect. Echo 13 along with many other points are labeled incorrectly. Aircraft was stopped before seeing Echo 13 taxi sign to the left; just the opposite of the chart. Entered ramp at Echo 13 and due to the confusion there was a delay contacting ramp to verify aircraft position on the 10-9 chart with the external ramp signs. Once position was assured called ramp for taxi to gate. Ramp informed us we were supposed to call prior to entering ramp as noted on 10-9B. Taxi was briefed as part of the brief.NOTAMs are posted but it is still confusing. Just being aware makes a difference. Maybe change the wording of the NOTAMs. Also could have stopped and asked ground for clarification.
Air carrier flight crew reported that CLT has an inaccurate taxiway signage and diagram.