Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown; Distraction
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Human Factors; Environment - Non Weather Related
It started out during boarding I had to tell part of a family that they had to put on their face mask. A few moments later I had to make a PA Regarding the face covering because [of] the same family members. My partner had to ask them to secure their face masks. All this was before the boarding door was closed. Once we got up in the air we repeatedly had to tell them about keeping on their face mask. We had a customer complain about them not keeping on their face mask. Their excuse was they were eating.
Flight Attendant reported having a compliance issue with a family that had to be continuously reminded to wear their face masks.