EMB ERJ 190/195 ER/LR
Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Hazardous Material Violation
Flight Crew Returned To Gate; General Maintenance Action; General Work Refused
Human Factors
During pushback and review of the load closeout; my FO (First Officer) briefed to me that the R/A [DG] column was labeled 'yes' and asked if we had received a NOTOC. We had not; so we queried the push crew about the NOTOC (Notice to Captain) and asked what was loaded on the airplane. He responded that a NOTOC had not been sent and that they had indeed loaded 'a box' in the forward cargo bin. We asked that they not disconnect the tow bar and we did not start engines. We contacted Dispatch via ACARS and ZZZ Ops to inquire on the NOTOC and cargo. Since no one was able to provide an answer as to where the NOTOC was or what the DG was; we elected to return to the gate. Upon return; the ground crew removed all DG from the cargo bin; re-input the weight and balance data; and we pushed back with no further anomalies. During push; the crew did inform us that it looked like the DG that was removed was dry ice; but there was no verification of that.
ERJ-190 Captain reported no flight crew DG documents [NOTOC] for Dangerous Goods loaded in cargo. Flight crew executed a ground gate return to remove DG; subsequently completed an uneventful flight.