EMB ERJ 135 ER/LR
Air Traffic Control Fully Certified
Other / Unknown; Communication Breakdown
ATC Issue All Types
General None Reported / Taken
Procedure
Aircraft X and Y both experienced moderate turbulence and were requesting lower. I called G57 and gave them the information and make my point-out and request for control. The G57 Controller told me that he will have to call me back. You've got be kidding me; this was severe and people are getting hurt while I was waiting for coordination. Recommendation; fix this known problem before something tragic happens.
ZID Controller described an unsafe situation when failing to receive a helpful response from an adjacent facility regarding an immediate request for an altitude change due to turbulence.