B737-800
Flight Crew Air Transport Pilot (ATP)
Flight Crew Total 15000
Time Pressure; Workload; Human-Machine Interface; Communication Breakdown
ATC Issue All Types; Deviation - Altitude Overshoot; Deviation - Altitude Crossing Restriction Not Met; Deviation / Discrepancy - Procedural Clearance; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Issued Advisory / Alert; Flight Crew Returned To Clearance; Flight Crew Requested ATC Assistance / Clarification
Chart Or Publication; Procedure
During climb on ONT SID; received numerous clearances last one being climb via SID except maintain 14;000. We blew through the 7;000 foot altitude at RAJEE by a few hundred feet and were correcting when ATC queried us. Said [our company] aircraft were a problem.Flown out of ONT for years on all versions of the same or similar SID off 26R; hard left turn; 4;000 feet then 7;000 feet. New visual Jeppesen SID/STAR altitude depictions are a problem; as are the numerous expected changes in expected ATC clearances over the years. (Maintain 4;000; ignore 4;000; but maintain 7;000; climb unrestricted; climb via except maintain.)Improve ATC phraseology to be more specific; or just let us fly the SID/STAR as programmed. Seems like the more workload we dump on automation and then change it to cram more traffic in the same airspace causes most of the problems.
A B737-800 Captain reported while on RAJEE SID; ATC issued numerous amendments to published procedure using non-standard; or nonspecific phraseology. This; along with new Visual Jeppesen SID altitude depictions contributed to altitude deviation.