Widebody Transport
Flight Attendant Current
Communication Breakdown; Physiological - Other; Situational Awareness; Time Pressure; Fatigue
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural FAR; Ground Event / Encounter Other / Unknown; Inflight Event / Encounter Other / Unknown
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
I already submitted a report so I am not reporting the incident. However I want to identify some safety concerns I have by providing a snap shot of events. There is a time difference of 13 hours between our crew base and our destination. With that said we left our crew base on a flight mid afternoon and arrived at our destination before midnight. We reached and were in our rooms at the hotel by midnight. Our flight time was 15 hours and 20 minutes. In the middle of the night we got a call telling us the hotel was on fire and get out. We evacuated the hotel and assembled away from the hotel as the fire was put out. Our first communication with the Company was about an hour later after all of us made contact with each other by cell phone. We were out side of the hotel until after sunup when a Company Operating Manager came on the scene and got us to another hotel. We arrived at the other hotel around an hour later by cabs. Once there we had to share rooms two to three people to a room because the hotel had no rooms until three hours later. Shortly before that we were called down to get our rooms. After we got to our rooms we had a message to meet in the lobby in two hours to take the bus back to the original hotel to pick up our belongings. By the time we returned to the hotel it was late afternoon. Different people from the company continued to call until I told them not to call anyone else because every time we tried to fall asleep the phone would ring. It was early evening and we had a wake up call for the morning in order to work the homebound flight with no sleep and stress. I feel we were a danger to ourselves; the rest of the crew and our customers because of our lack of sleep for 27 plus hours. Anxiety; forgetfulness and jet lag. We were awake a continuous 27 plus hours with our trip showing us with a 37.32 hour lay-over when in fact we were awake 27 hours out of that 37 hour time. My communication had broken down. I was so tired that I could not make the company understand that we were fatigued. I kept saying we had no sleep and we were tired. On the flight I found myself moving often or I would want to nod standing up. My thought process was dull. I would forget names of my co workers and start to do something and forget what it was. I noticed the preoccupation; impatience and shakiness of my co workers that went through the 27 hours with no sleep. Now that I have gotten some rest I realize we need to be supportive and more aware of recognizing the signs of fatigue and stress so this will not happen to another crew.
A Flight Attendant reported extreme fatigue after a foreign destination hotel fire and Company admistrative dealings kept them awake for 27 hours of a 37 hour layover.