Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown; Distraction
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Human Factors
During boarding; FA B did not feel safe having a guest seated close to them in XXD. FA B asked guest to move across to XXC or B. Guest refused. FA informed the rest of the crew to the situation; and we called a CSA down to re-seat the guest. Guest refused to change seats; even for a free upgrade to premium; and started acting harshly toward FA B; and CSA. He sprawled out in his seat; and would not listen to any explanation given by the crew or CSA. At that point; his cooperation with the exit row duties came into question; and with guests behind him growing restless and more aware; the CSA made the decision to remove him from the flight. Unless the flight is full; please block seats XXDEF on the aircraft. It is not safe for either guest or crew member to sit directly across from each other; less than 6 feet apart.
Flight attendant reported they asked a passenger to move to an upgraded seat for social distancing purposes; but the passenger refused.