Regional Jet 900 (CRJ900)
Air Traffic Control Fully Certified
Air Traffic Control Time Certified In Pos 1 (yrs) 3
Situational Awareness
ATC Issue All Types; Airspace Violation All Types; Deviation - Altitude Overshoot; Deviation / Discrepancy - Procedural Clearance
Air Traffic Control Issued New Clearance; Air Traffic Control Provided Assistance; Flight Crew Returned To Clearance
Human Factors
Aircraft X checked on descending to FL240 from the high sector. I cleared him to descend via the TRYBE1 Arrival which has them crossing their next waypoint; UPPRR; at or above FL240 (keeping them above the adjacent low sector which owns up to FL230). The workload was low and I watched their descent rate. I remember thinking to myself as they approached leveling at FL240 that the last hit had too high of a descent rate for them to stop at FL240. So still several miles from UPPRR; they descended through FL240. At FL238 I inquired what they were doing and they said descending via. I stopped them at FL230 and PVD'd [Plan View Display] a datablock up on the airspace that was just violated to my east; Clarion Sector. After calling and explaining; I went back to Aircraft X and explained that they were to cross UPPRR at or above FL240. They apologized. I cleared them to cross UPPRR at FL230 then descend via. There were no other issues. I have seen several aircraft do this since Metroplex rolled out. Pilots just aren't paying attention. They are anticipating; displaying expectation bias and not listening/understanding the clearance. So far I haven't seen a loss of separation or NMAC; but it's only a matter of time. The issues I've seen are at the regional airline level.
Reporter stated this is happening due to expectation bias. This intersection is right on the ZOB ARTCC and Cleveland TRACON Border. Pilots do not like having to slow at this point. Reporter stated this same problem happened to him about two weeks earlier.
Cleveland Center Controller reported an airspace deviation associated with a crossing restriction that the pilot busted.