Large Transport
Communication Breakdown
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Provided Assistance; Flight Crew Returned To Gate; General Maintenance Action
Human Factors
Aircraft X; ZZZ- ZZZ1 was a Ramp Direct loading flight. Ramp lead failed to secure DG (Genetic Modified Organism) with 15 bags; yet loaded the DG cart by itself in rear Pit 6. Plane was pushed back prior to Ramp close out. Crew were #2 for takeoff when Ramp lead called CLP [Central Load Planning] to ask for help and that is when Ramp lead realized that the Cart in rear Pit 6 contained DG. Unfamiliar with her DG codes/loads; Ramp lead failed to follow FAA policy and caused a gate return; inconveniencing customers; crew and caused a 40 min delay. Not a single phone call from Ramp lead nor Ramp Supervisor was made to Load Planning during the loading or prior to push back to raise a question about this DG.
Airline Central Load Planning personnel reported having to 'gate return' aircraft due to Hazmat cargo configuration errors.