Commercial Fixed Wing
Dispatch Dispatcher
Confusion; Communication Breakdown; Workload
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Procedure; Company Policy
I was an unassigned desk when I came to work on this date. The Manager on duty (MDO) assigned me to an extra Sector. I asked what sectors I should be watching when I signed in. The MDO told me on multiple occasions I should only be watching a specific Sector as that was what was built for me. [Later in the afternoon] the Chief received a SATCOM call from a flight looking for a re-dispatch. It was then we discovered that flight was on Sector XX and was not being monitored by any dispatcher. I quickly began monitoring Sector XX and worked up the re-dispatch for the flight. However early afternoon in to the evening; no dispatcher was flight following that flight and I have no idea how many other flights that could have landed in that time frame on Sector XX.
A Dispatcher discovered that a sector with an unknown number of flights was unmonitored for an extended period of time.