B737 Next Generation Undifferentiated
Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine
Flight Crew Last 90 Days 196
Situational Awareness
Aircraft Equipment Problem Less Severe; Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor
Air Traffic Control Provided Assistance; Flight Crew Diverted; Flight Crew Landed in Emergency Condition
Aircraft
While cruising at FL370 [the] Purser called and stated passengers had noticed [a] burning smell in [the] rear part of the cabin. She was instructed to check out the area. She did not notice anything at the time. A few minutes later she called and said that multiple passengers were again smelling something electrical burning. The decision was made to divert. Dispatch was contacted and the diversion went without incident. Fire crew met the aircraft and observed no external issues; then boarded the aircraft to confirm the cabin was safe. Shut down and disembarking was normal from that point on.
B737 First Officer reported that during cruise a Flight Attendant notified them of a 'burning smell' in the passenger cabin; which resulted in an uneventful diversion.