Light Transport
Air Traffic Control Fully Certified
Air Traffic Control Time Certified In Pos 1 (yrs) 3
Communication Breakdown; Situational Awareness; Workload
ATC Issue All Types; Airspace Violation All Types; Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Human Factors; Procedure; Weather
I had just relieved a controller and sat down. There were some complex traffic situations brewing. The control room was very busy. It was during a mass exodus to get as many aircraft out of the state as possible due to Hurricane Dorian approaching. The area needed to be slowed down. I was shouting for a D-side to help me take care of coordination (D-side was supplied after this event took place); as I was working on fixing all the traffic scenarios that were brewing (including climbing/descending aircraft and multiple aircraft deviations due to precipitation around the state). All morning the Greencove/Keystone sectors (J75/J76) were extremely slow taking hand offs and point outs. We were having to call them on just about every hand off or point out. I came around on my scan and noticed that J76 had not taken the hand-off on Aircraft X yet; and they were already inside of J76's airspace. At this point (still no D-side); I get on the line and have to call 3 times before J76 picks up very nonchalantly and says 'Oh; he's radar; sorry we are training over here'. J76 then took the hand-off and I told the Aircraft X to contact Jacksonville Center. The controllers at Greencove/Keystone are notorious for waiting till the last minute to take hand offs and point outs. They are also notorious for going on the shout lines with snarky comments. This is a prime example of a controller asking for help and not receiving it. No D-side; no slowing down the area. It always seems like it is more important to pump as many aircraft as they can with safety coming last. Supervisors and Flow should listen to what controllers have to say. If we are asking for more in-trail off the airports; it's because we need it. Otherwise events like this happen. Also just because training is happening at the receiving sector doesn't mean it's an excuse to ignore hand-offs/point-outs. I think my area and the area at ZJX (Jacksonville) that we have constant issues with need to sit down and have a mediation. It adds an extra level of stress to an already stressful job.
Miami Center Controller reported Jacksonville Center not accepting a hand-off of an aircraft.