Commercial Fixed Wing
Dispatch Dispatcher
Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance; Deviation / Discrepancy - Procedural Hazardous Material Violation
Flight Crew Became Reoriented; Flight Crew Returned To Gate; General Maintenance Action
Human Factors
Captain called via phone for a phone patch with [Load Planner] to discuss a concern regarding getting the final weights and the fact he had Hazmat on board consisting of dry ice which was below the limit for a DG (Dangerous Goods) notification form. They also had a pet loaded. Shortly after this conversation was completed I was advised by [Load Planner] that the flight needed to return to the blocks since the ramp had loaded the pet in the same cargo hold as the dry ice which is not in compliance with policy. In addition they had not secured the Hazmat with the required 15 bags which is also company policy. The Captain was also concerned that he had not received the required form from ramp showing a pet was loaded on board.Once back at the gate these issues were rectified and a new fuel load was planned and new final weights were sent and the flight then operated normally to ZZZ.
Station Ops called Load Planner after break release to state a live animal was loaded in pit 2. The live animal was not listed on DSTG (Departure Staging Guide); thus no airspace calculation was done. A [Priority Package] containing dry ice was also planned for pit 3. Ops was instructed to 1) get the live animal listed on DSTG; and 2) move the [package] to pit 4 and secure with minimum 15 bags. This necessitated that the aircraft return to block.
Commercial Airline Dispatcher reported receiving phone call from Captain after pushback regarding discrepancies with aircraft weight; Hazmat [Dry Ice] cargo; live animal documentation. Ramp Agent also reported that aircraft returned to the gate.