B737 Undifferentiated or Other Model
Flight Crew Air Transport Pilot (ATP)
Flight Crew Last 90 Days 207; Flight Crew Total 18000; Flight Crew Type 10000
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance; Ground Event / Encounter Other / Unknown
Aircraft; Procedure
After the parking checklist was completed and we were in the process of deplaning; a ramp agent came up to the cabin to tell us that the nose gear had left the pavement and the nose was beginning to rise and the tail to fall. He told us to stop passengers from exiting the aircraft which we did; immediately. After a short time; we actually felt the nose gear come back down (we never felt it come off the ground). We waited until the ramp personnel gave us the green light to continue deplaning and there was no further incident. Pilot bulletin says we are supposed to get ACARS notification if the potential exists for a passenger loading problem. We did not get any notice.
B737 Captain reported that; during deplaning of passengers; a Ramp Agent advised that the aircraft's nose gear was rising and the tail was falling. Passenger deplaning was stopped until aircraft stabilized.