A320
Dispatch Dispatcher
Communication Breakdown
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy
Aircraft Equipment Problem Dissipated; Flight Crew Became Reoriented; General Flight Cancelled / Delayed
Company Policy; Procedure; Human Factors
CA (Captain) on Aircraft X; ZZZ-ZZZ1 called and asked about NOTOC (Notice to Crew).  He noticed that on walk around in ZZZ1 that human organs and dry ice was loaded on to the aircraft.  ACARS was inoperative via MEL; but nowhere on the Load Closeout [documents] were restricted articles listed.  I conference called the CA with CLP (Load Planning) and the CLP Supervisor said that there is nothing on their side they can do if the Crew Chief does not advise them.  Also; usually a MEDEVAC notice from ATC would give us both a heads up about dry ice but they [did] not advise Dispatch. [Incomplete flight closeout documents issued due to] Missed SOP by Crew Chief. [Reporter recommends] not allow a flight closeout to be sent when a restricted item is loaded until CA acknowledges.
Air Carrier Dispatch reported a communications breakdown between Dispatch and Ramp Crew Chief regarding SOP to issue required Hazmat documents.