B787-800
Dispatch Dispatcher
Communication Breakdown
Deviation / Discrepancy - Procedural Other / Unknown
Company Policy; Human Factors
Another Dispatcher asked for my assistance on how to work up and send an update request to the crew for CI500 for a flight to NRT. [We] sent an email to our lone FPSA/Senior Manager but no answer. As we don't expect him to be available to us 24/7; this can be a safety issue not having SME's to assist the 4 Sabre desks operating 24 hours a day. We were able to get an answer from a SME from [a different facility]. It is alarming that the company considers this situation safe. Let us not wait for time critical safety issues to happen and we cannot get an expert to assist us.
Air Carrier Dispatcher questions how to work up and send an update report to the crew for a CI500 [Cost Index] and where to get help after hours.