B767-300 and 300 ER
Flight Attendant Current
Training / Qualification
Deviation / Discrepancy - Procedural Published Material / Policy
Procedure
During my preflight briefing with flight attendants; I reviewed how this particular aircraft used interphone handsets similar to B777 aircraft. Therefore; to place a Flight Deck emergency call; FAs must dial number 4 - no Alert button. To my amazement; only ONE out of six were familiar with this process. The others requested an actual demonstration on how to operate the interphone in an emergency.  After my briefing; FAs quickly understood the expected actions and required no additional instructions.This report is being submitted for track/trending. Additionally; for consideration this task be added to future training modules during recurrent Training and consideration of actual handset mock-up in training. This appears to be a 'familiarity' human factors issue; NOT inability to perform a specific task.
B767 Flight Attendant reported concern with other flight attendants lack of knowledge of the flight deck emergency call function on the interphone.