Commercial Fixed Wing
Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine
Communication Breakdown; Confusion; Distraction; Situational Awareness; Training / Qualification
Deviation / Discrepancy - Procedural Published Material / Policy; No Specific Anomaly Occurred Unwanted Situation
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
I have been on more than one flight scheduled to DH to ZZZZ.  Of the X # of DH FA crewmembers NOT ONE of them was aware of the required Country X medical tracking system to come and help the FA crew get the system installed and the form completed.  On the other flights; [the FA department] failed to respond to our request. As a result; the other pilots and I had to take time to instruct the flight attendants on the process.  The time we took to do this took away from the time we had to do our flight duties and resulted in a flight departure delay.  The set up and function of this program does not allow it to be downloaded and permission for entry obtained while in-flight.  I have heard everything from 'I don't think we need that;' 'I will just do it inflight;' and the best 'I don't read the email messages.' (This from the FA who was detained). In any case it is not the job of the flight deck crew to instruct the FA group something of this nature.   If a crewmember is caught without this tracking system; it exposes the whole crew to medical detention. The in-flight group needs to take responsibility for ensuring the FA group has the proper tools and is following the proper guidelines.  I believe for the immediate future a station manager needs to meet each departing crew and ensure that they have the tracking system on a device and it has been properly filled out. They also need to ensure the FA group is aware of the requirement of a daily health submission. Those who fail to comply with this Country's government procedure jeopardizes our right to operate in this Country.  The hotel hands out a form which in part states that if you are caught outside your allowed radius of operation; your airline may lose its right to fly to this Country. The same rule applies to not having the tracking system on arrive or not submitting a daily health check.Cause - Lack of oversight and education from the inflight group.  Lack of following procedures from FA group.  I have to wonder if this important item is missed; what else are they missing?Each DH crew should be met at the gate by an in-flight Supervisor who ensures that the app is installed and a health check complete.  Failure to comply should result in being sent home without pay. Individual FA who do not read company Email messages should be put on a monitor system to ensure the start reading messages and complying with company procedures.  I would like a response; other than the usual thanks for the report; it has been accepted we are looking into it.
Air carrier pilot reported problems flying into a specific country relating to COVID-19.