No Aircraft
Communication Breakdown
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown
General None Reported / Taken
Company Policy; Human Factors; Procedure
3 to 4 times a week we are being mandated to handle the arrival of this Radioactive Dangerous Goods. US Customs have met this flight at the arriving gate US Custom that this is Radioactive (Good) and that they are not to handle without protection or knowledge of what it is. Our manager has indicated that this are chemicals for cancer treatments. I [had] reached out to top Management who have told me that even if the shipper told us that it is Radioactive we will still have to conduct our test like US Customs do. Also that they will get back to us we are still waiting. (US Customs told our driver and Company Management in writing not to handle it; we have a picture of the letter). After a few conversations with the Manager we were still not clear. I have spoken to several personnel at hospitals and they handle that very differently or not at all. We feel being forced to handle radioactive material against our will and without knowledge of how dangerous it is.
Ramp agent reported that procedures concerning dangerous goods are not being properly followed.