Commercial Fixed Wing
Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Human Factors; Environment - Non Weather Related
About 2 hours into the flight; I received a call from A Flight Attendant that a passenger was told on 5 occasions to properly wear face mask and would not comply.  The situation never escalated to heated verbal exchanges or threats.  I informed the flight attendant to pass on to the passenger that the Captain will have law enforcement meet the aircraft upon gate arrival if he does not comply with policy on wearing of a face mask.  The passenger complied for the duration of the flight which had approximately 1 hour remaining.  I called ahead to have a Customer Service Agent meet the aircraft at gate arrival and talk with the passenger; which was done.Some passengers believe that certain policies regarding flying do not pertain to them.Keep backing up the flight crew when passenger disregard airline and FAA policy when on board an aircraft.
Air carrier Captain reported a passenger was not compliant with face mask policy.