Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Environment - Non Weather Related; Company Policy; Human Factors
Repeatedly asked passenger seated in XX to wear mask during boarding process and in flight. Said he did not have to wear it during last couple reminders because he had a package of candy and a power aid bottle next to him and the 'eating or drinking' rule applied; even though when asked to wear his mask he was neither eating or drinking. No action was taken because this was a short flight and did not feel comfortable since he was claiming to be eating and drinking the entire time.
Passenger walked on without a mask and continually had to be asked to put it on. This occurred during boarding; during flight and final approach. Both flight attendants asked him to comply; he stated he was eating. He was not eating at any time we asked him for compliance. No action was taken due to nature of short flight and he claimed to be eating and drinking.
Flight Attendant reported confusion about airline policy relating to the face mask policy.