Commercial Fixed Wing
Maintenance Powerplant; Maintenance Airframe
Time Pressure; Communication Breakdown
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Maintenance; Deviation / Discrepancy - Procedural Published Material / Policy
General Flight Cancelled / Delayed; General Maintenance Action
Aircraft; Human Factors; Logbook Entry; Procedure; Company Policy
Aircraft had an issue with a piece of required emergency equipment - [the] first aid kit. The crew was told to void the write up by the [Company] Tower to avoid Maintenance from going to the aircraft. The item was voided by the crew as instructed by the Tower. I had talked to the crew after the fact and they thought they were talking to Aircraft Maintenance but to their surprise they were not. This also happened on another aircraft; where we found the [Company] Local Tower was giving maintenance advice and telling the crew either not to report it or delete it as if it doesn't exist.
Technician reported Dispatch directing flight crew to void a logbook entry to keep maintenance from addressing issues to keep the departure on time.