Commercial Fixed Wing
Flight Attendant Current
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural FAR; Flight Deck / Cabin / Aircraft Event Passenger Electronic Device; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Flight Crew Overcame Equipment Problem
Human Factors
During boarding a young man stopped right in front of myself and the Purser and had a motorized board he was carrying. The Purser started asking him questions about it like; What it was; how it works; how do you operate it and does it have a battery in it? The Purser wasn't comfortable with it so she messaged the agent about it and requested a CSR come down and ask him further questions. The Purser then informed the Captain about the board and he too was very concerned about it and he went to get a CSR. The CSR came and the customer came up to the boarding door with the board and they began talking about how he was able to get this far with it on an aircraft. He came from ZZZ to ZZZ1 then onto ZZZ2. The customer said he made several phone calls to TSA and [Air Carrier] about bringing the board and was told he could bring it on the aircraft with a lithium battery. The Captain then informed him that it was a prohibited item onboard the aircraft unless he had proper documentation stating that it was OK; to which he did not. The Captain told him he could not go on this flight with the board and had him retrieve his belongings and his traveling partner and exit the aircraft. The customer was very upset and began cussing and raising his voice so much so that everyone on the aircraft heard him about having to get off the aircraft. I only know the customers were in [seat]; I do not have names.
Air carrier Flight Attendant reported refusing to allow a Lithium Ion powered Hover Board in passenger cabin per company Hazmat policy.