Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown; Distraction; Physiological - Other; Situational Awareness; Workload
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Environment - Non Weather Related; Human Factors
I was working the FWD cabin and Flight Attendant (FA) B was working the AFT. During the flight FA B approached the galley and states to me that she was going to give Passenger X a face mask warning; because he was having a hard time complying to keeping the mask over his nose and she asked on numerous occasions before pushback; taxing out to the runway; and during the flight to keep his mask over his nose. I called flight deck to inform the Captain what was about to happen. So FA B gave the written policy to Passenger X and he stated he didn't want to see it. FA B informs me what happened and I call the flight deck. I tell the Captain she gave the warning and Passenger X refuses to hear it. The Captain states we'll just call for supervisors to meet us at the gate. FA B and I both say 'okay.' I decide to do a walk through in the cabin and notice Passenger X has his mask on covering his nose and mouth. I inform FA B and the Captain. Captain states that's great; but so there's no further issues with Passenger X we'll still have the Supervisor meet us. I say 'fine.' I guess noticing that FA B and myself are talking to the Captain inflight; Passenger X states to FA B he now wants to read the policy. Once seeing the policy and reading it Passenger X states to FA B that he's sorry. FA B then calls the Captain to let him know Passenger X has a change of heart. Captain still states he'll have the Supervisor meet the aircraft at the gate. We say 'okay.' Once at the gate; I open the main door and the supervisors are there. They wait for Passenger X to deplane to talk to him. The supervisors also state they will inform his connecting flight.
Flight Attendant reported a passenger would not comply with face mask policy and was met at the arrival gate by supervisors.