Commercial Fixed Wing
Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine; Flight Crew Instrument
Flight Crew Last 90 Days 34; Flight Crew Total 2221; Flight Crew Type 2221
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Environment - Non Weather Related; Human Factors
Passenger in [seat X] refused to wear mask. He was addressed by passengers and flight attendants. He was issued the mask card in regards to not following company's mask policy. The flight attendants did not inform me until after parking about the situation even though it happened during the flight and other passengers were complaining. The station manager at ZZZ was able to find the passenger after deplaning and had a conversation with him in regards to company's policy.  During my welcome aboard announcement I did reiterate [the] company's mask policy.
Air carrier Captain reported that after the flight the Flight Attendant stated that a passenger had been non-compliant with mask policy during the flight and that other passengers had been complaining.