Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown; Distraction; Workload; Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Environment - Non Weather Related; Human Factors
Passenger A boarded and I noticed her mask was down I advised her to cover her nose for boarding. She was sitting in X6. She later came up to first class as the Customer Service Agent (CSA) upgraded her. She came up with her mask below her nose. I told her please cover your nose and this is the 2nd time I've had to tell you. She then said is this required I said yes it is required. I spoke to the CSA who informed me she is a non-revenue passenger. This made me very uncomfortable. I asked her if she was non-revenue and who she knew at the Airline. She asked me why and I said because you aren't wearing your mask and I need to report it. She refused to give me the name. I honestly didn't feel comfortable having her be seated in first class and on the flight. He said it was up to me to have her off. I decided to let her go. This is unacceptable behavior for a non-revenue passenger.I shouldn't have to feel unsafe or have her argue with me about wearing the mask. I would also let them know flight benefits can be removed and how serious COVID-19 is taken.
Flight Attendant reported non-revenue passenger refused to comply with the company's face mask policy.