Commercial Fixed Wing
Time Pressure; Situational Awareness
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
Flight Crew Overcame Equipment Problem; General Maintenance Action
Procedure; Human Factors
I was working [at a] gate working my own flight. I overheard [Operations] on the radio about Flight XXX needed [Dangerous Goods Load Report] finalization and that they were #1 on the runway to takeoff and needed [Dangerous Goods Load Report] ASAP! The actual Lead [Ramp Agent] on that flight was someone else and he was the one who actually worked and loaded the flight. He was having difficulty closing out the flight. I finished my flight and went to workstation to assist [the Lead ramp Agent] on closing out the [Dangerous Goods Load Report]. I logged into [the system] and closed out the [Dangerous Goods Load Report] because he was unfamiliar with [the system] and needed assistance and with the pressure we kept getting from [Operations] because they were in danger of taking off I closed the flight out for the other Lead [Ramp Agent]. Unfortunately the other Lead that loaded that flight did not secure the DG (Dangerous Goods) that was loaded on the aircraft with 15 bags and the [destination] station filed a report against the [origin] station and since my log in was used to close out the flight. Turns out the DG was never loaded based on testimony the Ramp Supervisor made in [the destination airport]. This situation happens more often than not with one Lead loading the aircraft and because of unfamiliarization with [the system] or scanner; ANOTHER Lead comes over to close out the flight and we constantly see errors like this. Some cases the Ramp Supervisor would tell another Lead to log in and close the flights out for others. This actually has happened to me on several occasions where management would tell me to close out the flights of other Leads. I did not want to question my supervisor for fear of retaliation or for fear that I might get write up so I did what they ask.
Commercial Airline Lead Ramp Agent reported closing out cargo departure report for colleague due to pending aircraft departure. Lead Ramp Agent further reported frequent occurrence of Supervisor directing ramp agents close out Load Reports due to pending aircraft departure.