B767-300 and 300 ER
Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Maintenance; Deviation / Discrepancy - Procedural MEL / CDL
Aircraft Aircraft Damaged; General Maintenance Action; General Flight Cancelled / Delayed
Staffing; Procedure; MEL; Aircraft
XA55z We arrived planeside.XB12z Approximately notified maintenance of damage to the #1 engine stator vane.XB22z Approximately notified maintenance of inoperable Right Aft Fuel Pump pressure light. Bulb tested good.XB28z Approximately notified maintenance of missing window shades.XD45z ZZZ Maintenance was completed with aircraft.XD50z Extra fuel was completed.XD58z We blocked out.I really feel the onsite ZZZ mechanics have no business working on our aircraft or need additional extensive training. They damaged the fuel pump switch in the process of trying to get the pressure lights to work. Then they were asking me if the fuel pump was deferrable. I told them from what I saw; it was but that was something they would have to determine with our Maintenance Control. I asked them if before they won our contract if they had ever worked on a B767 or heavy aircraft. They said no. It appeared as if these two gentlemen had never worked on a B767 before. They appeared to have to be led and told every step of the way by whoever was on the phone speaking with them. I assume it was our Maintenance Control. For the CB that had to be pulled and collared they didn't even have a collar. They used safety wire and a handwritten paper tag. This delay was 1 hour 43 minutes. I suspect handled correctly we would have been out on time. Secure competent maintenance personnel to work on our aircraft! Much wasted time and money has been spent creating positions to babysit the crews at the hotel and oversee their preflight preparation and paperwork. This is an unnecessary smoke and mirror show diverting the eyes away from one real and glaring safety problem at this company; maintenance. Having been at over [many] airlines and XX years flying for the airlines I've NEVER seen such abhorrent maintenance practices and absolute disregard for the printed maintenance procedures as I have here. I will continue to call these out via these ASAPS and other means until this company corrects these operating practices safely. The current attitude of this company with regard to maintenance is going to get more people hurt or killed.
B767 Captain reported misgivings when contract maintenance needed extraordinary assistance from maintenance control to complete tasks required to prepare the aircraft for departure.