Commercial Fixed Wing
Flight Crew Last 90 Days 41; Flight Crew Total 14910; Flight Crew Type 14910
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Human Factors; Environment - Non Weather Related
Flight attendants said passengers in seats XX 1 and 2 would not keep their masks on.  We called customer service.  After a discussion; the flight attendants and customer service said they were OK to leave the passengers on board and closed the cabin door.  Once the door was closed; the passengers insulted one of the flight attendants.  The flight attendants said they wanted the 2 passengers removed.  Customer service came on board again and the passengers deplaned peacefully.
Flight Attendant reported two passenger were removed from flight due to non-compliance with face mask policy and insulting a flight attendant.