B737 Undifferentiated or Other Model
Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine
Flight Crew Last 90 Days 166; Flight Crew Type 4821
Situational Awareness; Confusion
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy
General Work Refused; General Maintenance Action
Human Factors; Procedure
Upon arrival at the flight deck; the F/O (First Officer) pointed out at the Planned Dangerous Goods Summary. It indicated a shipment of Lithium Ion Batteries. We then researched the FOM (Flight Operations Manual) for guidance; and based on the information described in the summary and FOM; I called Operations to query the discrepancy. Operations said that a Ramp Agent would come up to the flight deck to provide more detailed information. Following that; I then placed a call to the [Duty Manager] to further discuss the issue. The ramp person that showed up was Ill-informed and could not answer some basic questions that I asked in regards to that shipment. Ultimately; I felt very uncomfortable with the situation and in the best interest of safety; I requested the shipment be removed from the aircraft.
B737 Captain reported refusing Hazmat cargo due to lack of information provided to flight crew regarding the nature of the cargo.