Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Environment - Non Weather Related; Human Factors; Company Policy
During boarding a guest arrived with what appeared to be a vented mask. As I initiated a conversation I received a frustrated response that he had traveled with the mask often. He had taped the valves shut and said there had been no prior issues. Acknowledging his concerns and actions he had taken with his mask; I referenced our face mask policy and the absence of any guidance on taping valves. I let the guest know I would return after consulting with other FAs and the Gate Agent.FA B and I felt although the vents were noted the valves were not referenced in the policy. Gate informed us they would be happy to have a conversation about this with the guest and would bring a disposable mask on board. I elected to document the event and inform the guest he may be directed to take a different mask in the future.  Please follow up with proper guidance to the flight crew and guest.
Air Carrier Flight Attendant reported a passenger was using a face mask with vents.  The passenger had taped over the vents and Flight Attendant stated policy did not specifically address the taping of the vents.