Commercial Fixed Wing
Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Time Pressure; Workload; Communication Breakdown; Distraction
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy
Aircraft Aircraft Damaged
Environment - Non Weather Related; Human Factors; Weather; Procedure
Sat on transportation bus for approximately one hour for ground stop blue light (thunderstorms overhead) conditions at ZZZZ after processing through immigration.  Arrived at aircraft and stood underneath nose in the rain for approximately 20 minutes.  Accomplished walk around while Captain continued to wait underneath the nose of the aircraft until we were allowed on the aircraft.  Paperwork delivered to aircraft approximately 30 minutes after boarding aircraft.  During pre-flight compared previously printed ACARS fuel data with actual ACARS.  Captain entered A1 for fuel type and asked for confirmation.  I stated no FSF (Fuel Service Form) yet.  We were waiting for new release form at which time Jumpseater opened chiller door at the same time ground crew was closing Door X due to heavy rain.  Chiller door contacted Door X causing minor damage to Door X.  We annotated the damage in the AML and notified maintenance.  Subsequently; new release form with sign off; DG paperwork; and final W&B (Weight and Balance) all arrived at the same time.  Completed review of new paperwork then ran before engine start checklist and confirmed W&B and fuel computations.  After uneventful flight and landing with 23.0 FOB; ACARS would not close.  No response on SATCOM or cell phone so Skyped flight office from hotel at which time we realized maintenance never provided FSF.Significant delays caused by COVID screening; weather; and transportation issues combined with distractions caused by Door X damage and late paperwork delivery resulted in overlooking the missing FSF.Slow down procedures and verification of required paperwork regardless of perceived time constraints and other distractions.
In Country X taking over an hour to go through the COVID-19 process we got on the terminal bus to go to the aircraft across the field. While on the bus; thunderstorms created a blue light (thunderstorms) conditions and the bus was stopped for over one hour. After the conduction subsided the bus continued to the aircraft. Once the air stairs were against the aircraft we got off the bus to board the aircraft. Ramp personnel stopped us and we had to stand under the nose while it was raining for approximately 20 minutes (the bus had left). During normal preflight I ask of fuel type and FO stated we hadn't gotten a fuel ticket yet. I entered A1 in MCDU for fuel from historical knowledge. While waiting for a new release form; a jumpseater has opened the chiller door. Door X coming down hit the chiller door and did some slight damage. We made a write up [in] AML about the cooler door and called maintenance. We received DG paperwork; a new release form with sign off; and final all at the same time. Completing these tasks just before push we cleared the aircraft of ground personnel and closed the doors. Ran before engine start checklist and confirmed weight and balance and fuel computations. After an uneventful flight and landing with 23.0 FOB ACARS would not close the flight out. After calling flight coordination; we realized ZZZZ maintenance never gave us a fuel service form. Significant delays from COVID screening; weather; and transportation combined with jumpseater and Door X damage and late paperwork resulted in overlooking the missed FSF.Slowing down and following procedures even though having perceived time constraints for being late and other distractions.
Air carrier flight crew reported that they did not get the fuel service form before departing due to significant delays and late receipt of paperwork.