Commercial Fixed Wing
Distraction; Situational Awareness
Conflict Ground Conflict; Critical; Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Object
Human Factors
After notifying the pilot that we were ready for pushback he acknowledged the transmission and said hold the push; because he was having problems with his on board computer. After a few minutes passed he radioed back brakes released but hold the push upon clearing of the aircraft from [the gate]. I told him that it would not impede our push but I did not move until radioed back to me that they were ready to taxi forward. I began a slow push of Aircraft X believing I had cleared the jetway; I began to turn the tail facing west to give more space between the two aircrafts. After doing so the pilot told me stop the push I immediately stopped and when I looked around that's when I was that the aircraft had made contact with the jet bridge.
I am extremely disappointed that this happened. The event occurred during pushback. I called for push and was instructed to hold for traffic in the alley. The captain relayed that to the push crew. Estimating 10 minutes later; we were given clearance to push. The captain told the push crew. The push commenced. Out of the corner of my left eye I caught some 'movement.' When I looked left; I saw the jet bridge. I think my words were; 'We're too close; stop;' or a very similar statement. The Captain relayed the message to the push crew. The aircraft was stopped. From the moment I saw the jet bridge until the aircraft was completely stopped was no more than 5 seconds. The brake was set. I called the Ramp Tower to inform him of the event [to] ensure that he knew that our tail may be blocking traffic. At the same time; the Captain called the flight attendants; passengers; Operations; [and] Maintenance to inform them of the unfortunate event. It was bad for everyone involved. Although we all do our very best to never damage an aircraft; sadly it happened. Thankfully no one was injured.
Air carrier ramp agent and flight crew reported contact was made between the aircraft and the jet bridge during pushback.