No Aircraft
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy
General Maintenance Action
Human Factors; Procedure
Baggage Service Office Agent noted the bag on the carousel with battery loose/falling out. She placed the bag aside and called Supervisor. When the customer arrived to pick up the bag; she stated that the bag was checked at the gate. According to her; no one reminded/questioned her on the bag or the contents. Customer was advised of [Company] policy and bag features for future travel.
Customer Service Agent at arrival baggage claim reported battery powered suitcase was incorrectly transported.