Widebody Transport
Flight Attendant Current
Distraction; Situational Awareness; Workload; Communication Breakdown
Aircraft Equipment Problem Less Severe; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Flight Crew Became Reoriented; Flight Crew Took Evasive Action; General Maintenance Action
Aircraft; Human Factors; Procedure
Passenger during initial service notified me that he had been shocked twice by the armrest Power Supply Unit (PSU). The unit had been pulled out so the wires were showing. I asked if he needed medical assistance and he refused. I moved him to [a different seat] and taped the armrest.  He complained over and over that he was having pain; but continued to refuse medical assistance. He said he was writing an email to my airline and was going to sue. I noticed that he was consuming alcohol and appeared to be inebriated. His eyes were red and his speech slurry.He had previously told me that he didn't have a card to pay for drinks only cash. He then said that he had paid some passenger to use their cards for his drinks. I slowed down his drinking explaining that we needed to monitor his possible medical situation. He became increasingly agitated and repetitive despite me trying to de-escalate the situation. He was following me around and came into the galley to video me. When I said that wasn't allowed he pushed me on the shoulder. I went up to the purser and we called a level one. That was the end of my contact with him.
A Flight Attendant reported an inebriated passenger claimed to have been shocked by exposed passenger service unit wires; but refused medical attention and became increasingly agitated and aggressive.