A321
Troubleshooting; Distraction; Communication Breakdown; Time Pressure
Aircraft Equipment Problem Less Severe
Flight Crew Landed in Emergency Condition; Flight Crew Overcame Equipment Problem; General Maintenance Action
Aircraft; Manuals
On arrival; when slowing for arrival flaps set to 1+F; then to 2. During setting of flaps to 2; got ECAM msg F/CTL FLAPS LOCKED. Flaps were locked at 1. Went through procedures; communicated with Dispatcher; [notified] ATC and landed on longest runway.  Landing uneventful. Talked to maintenance after landing and they took aircraft to maintenance hanger.
Dispatcher received a message from [Aircraft X] about ECAM indication of Flaps/Slats both locked at 1 and requested runway distance information. When dispatcher attempted to access via A320 Land application the application froze and dispatcher was unable to restart. When dispatcher attempted to access PDF Performance Manual the PDF file would not load.The flight was circling near ZZZ at 4;000 feet AGL for approximately 13 to 15 minutes until dispatcher was able to provide relevant speed and landing distance information. The flight made a successful landing. In addition the dispatcher had another issue when computing a re-route for another flight that was at the end of the runway ready for takeoff. The [flight] computer gave an error message and froze numerous times on the same desk.The flight was delayed in getting critical information due to the workstation being slow to load required documents.
An Airbus A-321 flight crew when deploying flaps to 2; got an ECAM message 'F/CTL FLAPS LOCKED'. They followed procedures and contacted their dispatcher for landing speed and distance numbers. They had to wait 13 to 15 minutes. The dispatcher reported that the Performance Manual would not load. The flight made a successful landing.