B737 Undifferentiated or Other Model
Flight Attendant Current
Flight Attendant Airline Total 33; Flight Attendant Number Of Acft Qualified On 6; Flight Attendant Type 100
Communication Breakdown; Situational Awareness
Deviation / Discrepancy - Procedural FAR; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Human Factors
Flight from [international airport]. Several passengers non-compliant; sitting in areas of the aircraft where they had not paid for that seat; such as economy passengers taking first class seats; when they had paid for and were assigned economy seats. We had passenger in 25B take seat 9C; which is $179 more; but she would not take her assigned seat until our purser; Mr. X; instructed her to do so. Upon landing and still on an active taxiway; this passenger moved again from seat 25B to 9C; as 50 people stood up to retrieve their bags from the overhead bins and place them in the aisles. Our aircraft had stopped on the taxiway to allow other aircraft right of way. We made several announcements and yet no one would heed the announcement to replace their bags in the overhead bins; and take a seat and buckle up.Passenger in 9E pretended to be asleep and we could not wake her to take her economy seat; I am not sure where that was; but our purser had tried several times to have her move. She woke up after we walked away and then went back to sleep whenever we approached her.Mr. X declared a Level 1 threat as it was almost chaotic; no one would listen to us. The general feeling was that passengers felt they could do whatever they wanted.The cockpit called for security; but when we arrived at the gate; we were greeted by one customer service agent; and no one else. Mr. X was approached by passengers in the Customs Hall as they wanted his name and they had their cell phones out; including the passenger who was seated in 25B and took 9C without paying the up-charge.Passenger in 14D; kept changing seats as well; although he stayed within his 'area'; he drank 2 vodkas and had asked for more; but decided not to have any more vodka. This took our time throughout the flight; rarely did we have time to take care of those customers who simply wanted service and to sleep. We had such disruptive passengers in 25B/9C; 9E; and row 14; most notably 14D. I was told upon boarding; passengers decided to take first class seats and they sat down in them; even though they had economy seats. All were American; all spoke perfect English. There were no language problems.
B737 Flight Attendant reported unruly passengers on an international flight who refused to take their assigned seats.