B767-300 and 300 ER
Flight Crew Multiengine; Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument
Situational Awareness; Communication Breakdown
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Human Factors
Inaccessible DG [Dangerous Goods] was put on board and paperwork was not included with DG manifest. The crew is unable to know this unless we are advised by company. Ramp Agent and DG agent made a mistake. DG must do a more comprehensive job of letting crew know what is loaded in the airplane.
Ramp Agent called and stated the DG did not populate until aircraft had departed. I notified the Duty Officer and he told me to tell [flight] crew to fill out ASAP Report. This is the message I sent the crew: 'I was just advised by Ramp Agent you have un-accessible dg in position 5R that was no on your paperwork. Class 9: Life Saving Appliance Self Inflating Airbags. 3 pcs: 85 kg; 24 kg; 24 kg. Weight is correct on W&B d.o. Recommends both crew members fill out ASAP report.'Not sure if this was a ramp agent error or automation error.'
B767 Captain and Dispatcher were notified by Ramp Agent of loading Dangerous Goods procedural documentation errors resulting in lack of Dispatch and flight crew notification.