Widebody Transport
Flight Crew Multiengine; Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP)
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
Air Traffic Control Issued New Clearance; General Release Refused / Aircraft Not Accepted
Airport; Human Factors; Procedure
Between a LICENSED PROFESSIONAL DISPATCHER AND PROFESSIONAL LOAD MASTER they could not figure out the correct fuel for a 4.5 hour flight. Dispatch gave the load master an incorrect fuel load and also worked takeoff numbers for Runways 9/26R/26L. Runway 9 was NOTAM closed and MIA was departing east. This resulted in having to remove freight; taking a 2.5 hour delay and timing out the crew. Factors that contributed to the event: communication between departments and experience level of individuals involved.
When we entered the zero fuel weight into the FMC our actual weight was greater than that on our weight and balance sheet. The Loadmaster stated that the Dispatcher gave him the fuel load in kilograms not pounds. Whether this was the case or just a misunderstanding it takes a lot more fuel to fly from MIA to ZZZ.
Air carrier flight crew and Dispatcher reported that a communication issue resulted in an incorrect fuel load.