Commercial Fixed Wing
Dispatch Dispatcher
Time Pressure
Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Provided Assistance; Flight Crew Returned To Gate; Flight Crew Requested ATC Assistance / Clarification; General Flight Cancelled / Delayed; General Maintenance Action
Human Factors
Aircraft X had been blocked out for 12 mins at the time when they received an ACARS from load planning stating that 'Captain we have a ramp loading error with DG and need you to return to the gate. Zooming in on ZZZ in [Software] I could see Aircraft X was taking the runway. I immediately called the tower and asked them to tell him to come back to the gate as well as copy and pasted the message from load planning to him in another ACARS message. At that point it seemed like he had got the message and turned off the runway. The Load Planner also called me to inform me of the situation but at this point the plane had already turned off the runway. The issue is not load planning; the issue is ramp. This was a ramp directed loading flight and load planners didn't receive the information until it was almost too late. If the crew missed the ACARS or maybe if it were to have been rejected; they could have been airborne with the DG loaded improperly. Not only is this incredibly dangerous but happens entirely too often."
Air Carrier Load Planner reported notifying flight crew to return to departure gated due to a DG load configuration error detected as aircraft about to takeoff