B737-700
Flight Crew Last 90 Days 203; Flight Crew Type 5000
Communication Breakdown
Deviation / Discrepancy - Procedural Other / Unknown
Human Factors; Procedure
The aircraft required CSFF [Cold Soaked Fuel Frost] deicing. I advised Iceman this verbatim; 'We require removal of CSFF. Deice ONLY [that area] on the wings. We are not configured for a full deice procedure. Spray [that area] only.' The truck started on my side and I witnessed the Boom Iceman spraying the entire wing so again I stated over Iceman frequency; 'The frost on the wing only.' His reply was; 'You mean just right there beside the fuselage?' He was clueless despite me being very explicit in my directions. I am sending this in because EVERY TIME I get CSFF deiced; the Ground Crew screws it up. They need to be properly trained on the differences between CSFF removal and a full aircraft deice. Ground Crews are not following Flight Crew's directions. Properly train Ground Ops in CSFF removal procedures. DEN Ground Operations [were] not familiar with CSFF Deice procedures.
B737-700 First Officer reports requesting CSFF removal by the de ice crew to discover that the entire wing is being deiced. The de ice crew is redirected to de ice just the inner wing where the frost is located.