Commercial Fixed Wing
Flight Attendant Current
Communication Breakdown; Confusion; Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Company Policy; Human Factors; Environment - Non Weather Related
Cleaners radioed 'cleaners off' when in fact they were not off the plane.  They were still in the back of the aircraft; so they started boarding with cleaners still on.  Passengers had to tuck into the row in first class to let them by.  Also cleaners stated 'Sorry we don't have a vacuum;' so no vacuuming was done on aircraft before it was boarded with new passengers.  Passengers were within inches of the cleaners and no social distancing protocol was adhered to as they were co-mingling getting the cleaners off while passengers were boarding.Do not board until it is verified that the cleaners are off.  The agents did not ask the crew that cleaners were off; just the standard cabin temp on? They went by the cleaners saying they were off (when they were not).
Flight Attendant reported that a call was made that the cleaners were off the aircraft when they actually were not.  Passengers were allowed on and had to duck into rows to allow the cleaning crew off the aircraft.