Commercial Fixed Wing
Flight Attendant Current
Distraction; Communication Breakdown; Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Environment - Non Weather Related; Human Factors
Throughout all stages of the flight Passenger X and Passenger Y; kept removing their face masks to talk to each other and their daughter. Passenger X kept her mask below her chin throughout boarding and when I passed by her I told her she needed to keep her mask on. She initially complied but for the rest of the flight she kept pulling her mask down and placing her fingers in her mouth and on her nose. During final compliance checks before landing her mask was down again and she was touching her nose. I told her to pull her mask up again. She refused and said she needed to blow her nose because of an ear issue. I told her she can pull her mask up over her nose and mouth and then pinch her nose over the mask and blow to relieve the pressure. She refused. I told her again that regardless her mask needs to cover her nose and mouth and continued my compliance checks. She ignored me and kept her mask down for landing. The couple did not take the mask policy seriously and ignored my warnings as if they were merely suggestions. They were blatantly non-compliant and they did not require their daughter to wear her mask at any time either.I believe that the couple should be placed on the mask noncompliance list because of their blatant non-compliant behavior and the way they ignored my instructions. There was not time during the flight to issue the warning or to call the pilots to arrange for [customer service] to meet the flight because we were in final descent during sterile cockpit.
Flight Attendant reported a family was non-compliant with face mask policy throughout the flight.