B767 Undifferentiated or Other Model
Flight Crew Air Transport Pilot (ATP)
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy
General None Reported / Taken
Aircraft
This morning; I was updating my company iPad with all the recent manual changes.  After everything downloaded; I tried to access OM Volume I for the 757/767.  It failed to open and just gave me a gray screen.  I deleted it and downloaded it again.  Still; no manual.  I purged all the manuals and downloaded them again.  Still; no OM Vol I.  I also attempted to download the manual onto my personal iPad.  The manual won't even download there.  With all the changes; I was trying to be prudent and read up on them after coming off vacation.  I cannot even do that!  I'm just glad I checked on this now.  I'd hate to be over the middle of the Atlantic; needing to reference the manual and just getting a gray screen. [The software] is a very buggy program and needs to be fixed promptly!  Pilots cannot be left wondering when or if we'll actually be able to reference a manual; should the need occur.A completely new program for our manuals needs to be developed.  The [software] cannot be trusted.  I've had this occur too many times.  Now it's to an extremely important manual that we reference constantly.  A new; more stable program needs to be developed and/or PDF copies need to be added to the iPad.
B767 First Officer reported he was unable to update his company iPad and suggested a change in the software involved.