No Aircraft
Deviation / Discrepancy - Procedural Published Material / Policy; No Specific Anomaly Occurred Unwanted Situation
General None Reported / Taken
Human Factors; Company Policy; Environment - Non Weather Related
I have been called as shop steward by agents to report unsafe COVID work environment; and I noticed due to short staffing and limited area of check in point also the volume of travelers there is no social distancing and no shields to protect agents from possible exposure to COVID.  Most of international travelers are subject to document check and most are not familiar with kiosk checking; also each passenger is accompanied with several family members which makes it more difficult to deal with the crises. There were only 2 agents assigned for all the passengers and all the crowds with was out of control. All has been reported and requested for more manpower and full service to avoid direct and close contact with passengers.The issue of lack of manpower and enforcing passengers and agents to use the kiosk when there is no protection is serious safety issue during [the] COVID pandemic.I hope this report brings all the safety issues to your attention.
Gate Agent reported concerns with social distancing and lack of manpower in their work environment.