Commercial Fixed Wing
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural FAR
Air Traffic Control Provided Assistance; Flight Crew Requested ATC Assistance / Clarification; Flight Crew Returned To Gate; General Maintenance Action
Human Factors
Aircraft X was showing out of the gate when the ramp tried to final. Once I finished working another flight I saw I had 5 Weight and Balance Check messages showing Hazmat not secure w/15 bags for flight Aircraft X. I called ZZZ Operations at first the zone controller did not want to be bothered said ramp will call me. After the ramp tried to final another 5 times the Lead [Ramp Supervisor] then decided to call the Load Planner. When he called he at first stated the Hazmat was below the line; which I corrected him and said nothing was ever below the line because the flight was not weight restricted. That line isn't what got my blood boiling; the lead then stated on a recorded called all of the Hazmat was no show and wanted me to hold it off. I refused because I couldn't understand why if it were a no show he would attempt to finalize the Manifest 10 times before calling me. When I asked him that question he hung up the phone. The lead then attempted another 6 time to finalize the Manifest with no bags in the pit; afterwards he called back to say the plane is going to have to come back because the Hazmat is onboard. If I would have been one of those push over load planners I would have simply held off the Hazmat taking the lead at his word and we would have had a plane takeoff with Hazmat onboard; not secured; and no pilot paperwork. That really irks me the fact that he lied on a recorded line to have me hold off Hazmat that he knew he loaded on the aircraft.
Air Carrier Ramp personnel reported Load Planner pressured Ramp Agent to falsify Hazmat departure documents to reflect initial Hazmat loading configuration error had been rectified.