Communication Breakdown
Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy
General Maintenance Action
Company Policy; Human Factors; Procedure
I am filing this report for a Mechanic because he is afraid to file [it] himself because of a threat from a Supervisor of repercussions. The Supervisor gave a directive to do a #1 service on [the] aircraft without paperwork. Both the Lead and the Mechanic said they would be happy to do the #1 service and requested it to be assigned. The Supervisor refused to assign the #1 service but then threatened them stating; 'It better get done or else there will be repercussions.' The mechanics reached out to me for guidance and as it looked like this situation was starting to escalate I returned to work. By the time I got there the Supervisor had already left but the Technician was very disturbed by what had transpired. Unless something has changed; it is the understanding of the mechanics and from the Union side that paperwork is required for everything we do on an aircraft. EVERY Mechanic is willing and happy to do a walk around/#1 service on every through flight providing a #1 service is assigned which covers the Mechanic from a FAA compliance standpoint.The front line mechanics do not understand why Management stress 'paperwork paperwork' and follow procedures and then in the next instance; direct under threat of discipline; technicians conduct maintenance without paperwork?
Observer reported filing report regarding paperwork requirements for another Mechanic that received a threat from the Supervisor.