Communication Breakdown; Workload; Situational Awareness; Fatigue
No Specific Anomaly Occurred All Types
General None Reported / Taken
Environment - Non Weather Related; Human Factors; Staffing
Every day the Lobby at midday and after is short staffed.  Today was even more so! I was assigned to Position X to help passengers with their check in on kiosks.  Both Position X and X1 were open for passenger use.  There had only been myself and another agent assigned in that area and before I was even half an hour into my shift I was the only Customer Service (CS) agent working in both Position X and X1! Absolutely unacceptable and unbelievable! As I was working with a passenger; other agents were directing passengers who were unable to use kiosk on their own to see me.  Passengers started tapping and pulling at me to get me to attend to them but I was the only CS agent working in Position X and X1.  I kindly asked passengers to please stop touching and tugging at me; especially during this time of COVID.  I had no idea that the other agent who had been in Position X working was asked by a (Supervisor) to sign in to Position X2 to help clear the line leaving me all alone to assist all guests in X and X1.  Staffing needs to be properly assigned to the Lobby and not leave the Lobby short staffed on a continual basis and causing Lobby agents to burn out from overload.
Customer Service Agent reported concerns with the daily under staffing in the airport lobby and the difficulties it is creating during the COVID-19 pandemic.