Air Traffic Control Developmental
Distraction; Confusion; Situational Awareness; Training / Qualification
ATC Issue All Types; Conflict Airborne Conflict; Deviation - Altitude Excursion From Assigned Altitude; Deviation / Discrepancy - Procedural Clearance
Air Traffic Control Issued New Clearance
ATC Equipment / Nav Facility / Buildings; Chart Or Publication; Human Factors; Procedure
I was training on the Toga sector. I was working a RHV departure; SJC departures and a few VFR aircraft going to different locations. I was working a northbound Aircraft X that didn't have a transponder and I was trying to adjust his data block to put an altitude. It is different in STARS than in ARTS. The STARS was put in use last week and everyone's learning the different functions of the system. I switched the Aircraft X to the next controller and then Aircraft Y checked on. She checked on and talked very fast and I thought I heard the pilot say they were climbing via the TECKY 1 departure but after listening to the tapes the pilot said they were climbing to 10;000 feet. On the new TECKY 1 departure they're supposed to climb to FL050 until a point about 6 miles southeast of SJC then climb to FL190. Aircraft X came back to my frequency because they didn't get a hold of the next controller and then I worked with Aircraft X again. When I scanned back at Aircraft Y they were at FL067. I pointed the aircraft out to the sectors that they were going to enter and got approval to enter the airspace. I later gave the pilot the Brasher statement and when the tape was reviewed I was told I had a read back error because I didn't hear them saying they were climbing to 10;000. I didn't hear the pilot say that they were climbing to 10;000 feet and that was my fault. It wasn't super busy but there was things going on that that caused distractions like Aircraft X and learning how to use STARS. Another issue is that many pilots don't say they're climbing via the SID and I have to tell them that many times throughout the day. They're phraseology doesn't match the phraseology we're required to use. 1. I'm going to tell all the pilots regardless if they said they're climbing via the SID to maintain 5;000 Feet. 2. The TECKY 1 is a RNP departure that is fairly new. There have been many pilots that don't do what they're supposed to do in this procedure. In this week alone while I've been training there have been about 6-8 pilots that have gone through the 5;000 feet altitude restriction but luckily I've either caught it or have been able to get point outs done prior to the aircraft entering the adjacent controllers airspace. This RNP SID needs to be cancelled and reviewed again because there have been too many mistakes by pilots. These deviations can make a catastrophic event. The altitude restriction is to keep the aircraft away from the SFO arrivals. If they go through it there's a chance they'll get too close to one of the many arrivals for SFO. This SID needs to be rewritten so that it does not create confusion to the pilots so that they know exactly what they're required to do.
NCT Controller while training has an aircraft climb through an altitude. The controller did not hear on check in that the pilot was climbing to an altitude and not climbing via the SID; which the controller though the aircraft was doing. Controller reports that the RNP departure needs to be re-written and corrected.