Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
A party of 3 came on just as we were to close the flight; the agents stated he was exempt from wearing a mask; to which we questioned what he was told he was going to be able to do for the flight; which was not to wear his mask.  The crew on the whole questioned what the Agent was saying; the Purser approached the Captain who said he would ask ZZZ operations; in the meantime the Lead came down and agreed with the crew that there were no exceptions to our mask policy; with debate and talking to the passenger we all looked to find it in black and white; while waiting for ZZZ to call back; the gate agents closed the door and pulled the jet bridge.  The Purser explained to the passenger from [seat number] that he and one of his guests could move to seat area X to keep them separated from the majority of our guests; during the flight I have to say I had to tell his friend to keep his mask on more; I chatted to them prior to landing and informed them they would have to wear their mask for their trip itinerary as there were no exceptions...that they had been miss informed prior to our flight.  They actually seemed nice.
Flight Attendant reported having to explain to a passenger that there were no exemptions to having to wear a face mask.  Passenger and two others traveling with him were not compliant during the flight.