Flight Attendant Current
Confusion; Communication Breakdown; Distraction; Workload; Physiological - Other
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Environment - Non Weather Related; Company Policy; Human Factors; Procedure
Passenger refused to comply with mask policy. Flight attendants requested compliance numerous occasions by making announcements and directly communicating with the passenger. The customer continued to ignore flight attendant requests. I personally asked for compliance and so did the other FA working the aft cabin. The passenger was angry with the flight attendants and stated we singled him out. This is a setup for failure and flight attendants are going to get hurt as a result. The mask policy needs to be reassessed and other policies need to be implemented to protect the flight attendants from situations like this one. At one point the passenger was fast asleep with the mask off. The passenger was outwardly defiant and had no intentions of complying with anything we asked. I am not here to be mask police we are safety professionals. The company has to come up with a better policy to protect us. This is creating a hostile work environment because I am fearful that the passenger could retaliate with physical violence. This was a horrible experience.
Captain reported a passenger was non-compliant about wearing a mask.