Confusion; Situational Awareness
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Security; Ground Event / Encounter Other / Unknown
General None Reported / Taken
Company Policy; Human Factors
Management was advised that Customer Service employees did not feel safe in their break room; offices; and locker room because of the employees of [company].  Employees of [company] all had unescorted access to these areas. To access these areas you have to have the code for the cipher locks. When Management was told that Customer Service employees did not feel safe in these areas due to the access of the vendor his response was why; they pass a background check to get badged. He was told of specific incidents between Customer Service and [company]. They still did not think there was an issue.  It is a revolving door of employees with [company] and we no longer know who they all are.  Some [company] employees have also resigned or have been fired.  The cipher lock code did get changed and the code was not to be given out and [company] was not to be in these areas. Months later everyone at [company] has the code and come and go as they please through the break room and offices. There is SSI (Security Sensitive Information) in these areas that is not locked in any cabinets.  One of the doors with a cipher lock is approximately 6 inches from the public water fountain. If anyone is at the water fountain they can see what the code is.  Cipher locks are not secure locks in public areas. With more workplace violence and active shooters; management needs to do more to ensure the safety of its employees. [Airport Management] was also advised of this issue during the summer and nothing has been done.
Ground personnel reported carelessness with door codes; allowing unauthorized personnel access to secure areas.