Flight Attendant Current
Communication Breakdown; Training / Qualification
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
Flight Crew Took Evasive Action
Chart Or Publication; Company Policy; Procedure
FA3 identified a bag being brought on board as carry on which exceeded the allowed size for carry-on baggage. FA's 1 and 3 asked the passenger to allow us to check the bag to final destination. A member of management who was on the jet bridge ordered us to allow the bag to remain in the cabin despite its size; stating 'this is a leisure market; we don't need to check that bag. Sometimes we need to do what's more convenient for the customer.' He further stated 'the agent allowed it so we have to allow it' Both myself and FA 3 related flight service manual policy regarding carry-on bag surveillance being joint responsibility between agents and cabin crew. This member of management continued to argue that we were wrong; even after being shown the rule in the in-flight manual.The event occurred because a member of management was more concerned with customer service than FAA regulations regarding carry-on baggage. Management needs to trust that their flight attendants are trained properly and not second guess them in front of passengers. Management should not attempt to bully cabin crewmembers into violating FAR's.
A Flight Attendant reported a Company Manager ordered that an oversized carry on be allowed in the cabin even after company policy and FAR were directly identified.