Flight Crew Instrument; Flight Crew Multiengine; Flight Crew Air Transport Pilot (ATP)
Communication Breakdown
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Published Material / Policy
Aircraft Equipment Problem Dissipated; Flight Crew Overcame Equipment Problem; General Flight Cancelled / Delayed
Human Factors; Procedure
We received an 'expect NOTOC' ACARS message during preflight. Once the pushback crew was on the headset I asked about the NOTOC and was told that we had two Personal Parcel Shipments (PPS) with a UN1845 that were marked 'dry ice exempt' that did not require a NOTOC. I wasn't aware of any exemptions for dry ice so I called and conferred with my Dispatcher. Finding no dry ice exemption in the FOM we called the pilot HAZMAT hotline number located in the FOM (Cargo Operations Control) where it was confirmed that a NOTOC was required. A NOTOC was received in short order but it took us about 30 minutes off the gate to get a revised DG (dangerous goods) revised Load Closeout. Incorrectly labeled dry ice shipment caused the problem. Reporter suggests correct Information regarding Personal Parcel Shipment limitations be provided when shipping dry ice.
Captain reported NOTOC received after Captain corrected ground personnel misunderstanding that NOTOC was not required.