Situational Awareness; Time Pressure; Communication Breakdown; Confusion; Human-Machine Interface
Conflict Ground Conflict; Critical; Ground Event / Encounter Person / Animal / Bird; Ground Event / Encounter Object
Aircraft Aircraft Damaged; General Physical Injury / Incapacitation
Human Factors; Procedure
I was working Gate X flight XXXX to ZZZ. I was guiding the jetbridge away from the aircraft directing the tires to the yellow marker the tires begins to spin too fast. The customer service agent drove the bridge back towards the aircraft the plane turned and hits another ramp servicemen in the shoulder and head.
Ramp Agent reported that a CSR collided with an aircraft while operating the jet bridge; resulting in an injury to another ramp agent.