Flight Attendant Current
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
General None Reported / Taken
Company Policy; Environment - Non Weather Related; Human Factors
As we were boarding; Passenger X came onboard with her face mask not covering her nose. I politely asked her if she could please cover her nose and mouth with her face mask before entering the aircraft. Passenger X complied and went to her assigned seat. I had to inform Passenger X  two other times during a trash walk-through and after I closed the main cabin door to place her face mask over her nose and mouth because she completely took it off both times. Around the fourth time I caught Passenger X with her face mask completely off her face; I politely asked her to comply with Airline's face mask policy. Also; I asked my coworker to double check to see if Passenger X was complying with Airline's face mask policy during another trash walk-through; to which Passenger X wasn't complying with. Passenger X would place her face mask on when we asked her to comply with the face mask policy; but as soon as we walked away she would take it off again. I informed the Captain about Passenger X's non-compliance issues with wearing her face mask. The captain gave me permission to give her the final notice. When I [told] Passenger X the final notice: she pulled her face mask completely down and rolled her eyes at me. I informed the Captain and asked him to call for a CSR to meet us at the gate in ZZZ.When we made it to the gate in ZZZ; the CSR was there waiting. The CSR came on and I told her Passenger X was the one who was having face mask compliance issues. The CSR asked me what happened and I briefly explained. However; the CSR ended up letting Passenger X race right pass her and let her get away. The CSR ask me What am I supposed to do now?' I was at a loss for words. I explained to the CSR that you'll have to go after her because it's not like I could have walked off the aircraft because we were deplaning with an aircraft full of passengers onboard. I pointed Passenger X out to the CSR."
Flight Attendant reported a passenger did not comply with face mask policy throughout the flight.