Air Traffic Control Fully Certified
Air Traffic Control Time Certified In Pos 1 (yrs) 9
Situational Awareness; Confusion; Human-Machine Interface
ATC Issue All Types; Deviation / Discrepancy - Procedural Clearance; Deviation / Discrepancy - Procedural Published Material / Policy
Air Traffic Control Provided Assistance
Procedure; Human Factors
Aircraft X departed ZZZ on a 330 heading; direct to his destination. On initial contact I called him Radar Contact and instructed him to proceed direct his destination and climb and maintain FL100. He then informed me that he was [TACAN only mode C] and couldn't go direct; that he would need to be on his current heading for the next 75 miles. I had to coordinate this [with Center] directly since there wasn't time to find him an appropriate route before switching him to [Center]. They seemed a little incredulous; and frankly; so was I. We've been briefed by local management a number of times that these [Cargo Company] departures are in a mad hurry to get airborne every morning because once they seal the cargo; they have 5 minutes to depart or they have to submit delay paperwork to their employer. The problem is that their dispatch files all kinds of different flight plans for these aircraft and every morning we have to try to sift through what is correct and what needs to be changed. The pilots don't confirm their routing and flight plan information because they're in too much of a hurry to get under way. A lot of our tower controllers either don't notice these discrepancies because they're too busy; or they don't care to question it. It puts a lot of added stress and coordination in the hands of departure and ultimately [Center] to try to figure out routing for an aircraft that should have been figured out on the ground before he even got in the air. We've asked our QA (Quality Assurance) staff; to talk to the pilots and dispatch and share our concerns. I've noticed no difference. Either [the QA staff are] ineffectual in getting the point across; or the pilots and dispatch don't care enough to solve the problem.Possibly; reports could intervene by coordinating with the Pilot's 'Reports' or take the time to look into this matter and bring it up with local management. Either way; the situation as it currently sits; I feel is unnecessarily risky. We're launching IFR planes that have no idea where they're going or how they're filed; or what they're type of aircraft they have filed.
TRACON Controller reported routing issues relating to a specific airline company and their procedures.