Flight Attendant Current
Communication Breakdown; Situational Awareness; Distraction
Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
General None Reported / Taken
Environment - Non Weather Related; Human Factors
I am the A Flight Attendant. Passenger X was making a connection. She also needed an aisle chair. My tablet was acting glitchy and I could not pull the station flight service phone numbers. There was not a jet bridge phone and no plane phone numbers. There were 2 passengers trapped at the 1 and 2 seats while the aisle passenger was in the 3 seat. Total of 3 people stuck. Passenger X was getting very restless and stressed. I was not aware; for the passenger's safety; I was not to leave and inform the Agent of the urgency for the aisle chair. I deeply apologize; this will never happen again. Working conditions with COVID; are very stressful.Make sure that every flight has availability to jet bridge phones numbers; to communicate with the Gate Agents.
Flight Attendant reported staff shortage and poor customer service due to the COVID-19 pandemic contributed to some passengers not being able to deplane in a timely manner.