Dispatch Dispatcher
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
Flight Crew Took Evasive Action
Human Factors
Load Planning called Dispatch shortly after takeoff and said that a flight had illegal weights. She said that finalized weights showed 91 passengers; seven first class and 84 in coach. These weights were finalized by the computer and sent to the flight crew. Then passenger service changed the passenger count which invalidated weights. However; the flight had been out too long so Load Planning didn't get an invalid message alert.Once the Load Planner saw the new count she realized the flight was tail heavy and called Dispatch. Dispatch contacted the flight and asked them to move one passenger to first class and to block row 34.
A Dispatcher was advised that a flight had taken off with incorrect final passenger counts and the aircraft was technically tail heavy. The flight crew was advised to move passengers and block off the aft row of coach seats.