Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Flight Crew Last 90 Days 58; Flight Crew Total 4866; Flight Crew Type 2612
Communication Breakdown
Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Hazardous Material Violation; Deviation / Discrepancy - Procedural Weight And Balance
Flight Crew Returned To Gate; General Maintenance Action; General Flight Cancelled / Delayed
Human Factors
Upon initial departure from EWR; Aircraft X was forced to return to gate due to a cargo loading issue. During the taxi out we knew we had DG (Dangerous Goods); but could not ever get confirmation from the station. They ultimately blamed their technology. Ultimately cargo was verified and the close out was completed. Departure from the gate was accomplished with the confirmation that no DG was loaded. Final weights were delayed due to a computer issue on the second departure (block in one day; block out the 2nd day). Once final weights were delivered; the flight departed. The First Officer requested a final weights manifest for the flight for comparison purposes against the original (which was never delivered). Only after the First Officer made this request did the final DG summary print out. This results in a situation where the flight crew is not accurately informed of actual cargo loaded; and more importantly; we had no idea we had DG on board.
[Report narrative contained no additional information.]
B767 flight crew reported that inaccurate Hazmat cargo loading information resulted in a return to the gate.