Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Flight Crew Last 90 Days 40
Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Company Policy; Environment - Non Weather Related; Human Factors
Passenger neglected to comply with airline's mask policy; resulting in passenger being removed from the aircraft. The aircraft was still at the gate when this event took place and after the passenger was removed; the flight departed to its destination without further incident.Forward FA asked me (CA) to speak with non-complying passenger about our mask-policy. After speaking with the passenger; the passenger complied and agreed to properly wear the mask. After a few minutes; the FA complained again that the passenger was not complying with the policy and that the passenger was getting aggressive towards the FA. The station manager was involved in this incident and a decision was determined to remove the passenger from the flight.
Captain reported a passenger was not complying with face mask policy and was eventually removed from the flight.