user: you can help me with my appeal and how to get it heard in the new system[NEWLINE]agent: Do you disagree with a VA decision you received before February 19, 2019?[NEWLINE]user: no[NEWLINE]agent: Do you want to get a Statement of the Case or a Supplemental Statement of the Case?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: how do they look to see if I got the VAs assistance that they should have given me?[NEWLINE]agent: If you requested a Higher-Level Review or Board Appeal, Duty to Assist doesn’t apply. However, the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about the Veterans Law Judge review?[NEWLINE]agent: You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I disagree with a Board decision because of an error?