user: you can help by telling me how to schedule an exam for my VA claim[NEWLINE]agent: Okay, the staff at your local VA medical center or a local doctor's office that we partner with will contact you.  They will send you a letter by mail with the information you need, or they will call you to find a time that works for you.[NEWLINE]agent: Do you need information in case you can't make your appointment?[NEWLINE]user: yes, I have other things to do and could miss it[NEWLINE]agent: You need to let us know right away if you can't make the appointment.  You can likely reschedule but that may delay your claim[NEWLINE][BOUNDARY][NEWLINE]user: where do I get more help knowing about the exam?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like some PDF resources that you can download and read for more information.[NEWLINE]user: no, I'm not tech savvy[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, then would you like to watch informational videos on the subject?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like a link to a page that gives you more information on what comes next after you file your claim?[NEWLINE]user: yes, do you have anything that I can learn about my disability rating