user: I need some guidance with replacing a non-driver ID card. Can you help me?[NEWLINE]agent: Of course. You can replace your non-driver ID if it was lost or destroyed, or after you update your address. You can not replace your ID if it expired you must renew or apply for a new one.[NEWLINE][BOUNDARY][NEWLINE]user: Good news. What if I have a standard ID?[NEWLINE]agent: Then you will not be allowed to board a domestic flight starting in October 2020 unless you have a Passport.[NEWLINE][BOUNDARY][NEWLINE]user: Just a random question. Is it also possible to make adjustments by fax?[NEWLINE]agent: of course Fax Schedule A and C pdf IRP-6 to 518 - 486 - 6579. Changes sent by fax are processed by IRB within 72 hours.[NEWLINE]user: What if someone else takes their request to the Customer Service Desk?[NEWLINE]agent: In that case see the requirements for a third party registration request.[NEWLINE][BOUNDARY][NEWLINE]user: And can changes be made by phone?[NEWLINE]agent: You cannot make changes to an IRP record over the phone.[NEWLINE][BOUNDARY][NEWLINE]user: What can I do at the customer service counter in Albany?[NEWLINE]agent: You can take your request[NEWLINE][BOUNDARY][NEWLINE]user: what is the schedule?