user: I want to know if my information is secure.[NEWLINE]agent: Are you having trouble with  the Online Identity Verification Process?[NEWLINE]user: No, I just want to know more about it.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you not want to create an account online?[NEWLINE]user: I'm not really comfortable putting my info online.[NEWLINE]agent: So you'd rather not make an online account?[NEWLINE]user: Correct.[NEWLINE]agent: Then come in to your local office and you can set it up in person.[NEWLINE][BOUNDARY][NEWLINE]user: Is there a way I can make it more secure?[NEWLINE]agent: Yes, keeping your browser up to date helps.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want extra security?[NEWLINE]agent: You have the choice of adding extra security to your account.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I can do to help know if it's a phishing email or not?