user: I have a VA claim exam coming up and I really don't know what to expect.[NEWLINE]agent: I can help you with that. First thing to know is that you don't need to bring anything with you![NEWLINE]agent: Do you have any non-VA medical records from a recent surgery or illness that they should know about before the exam?[NEWLINE]user: No, I don't have anything like that.[NEWLINE][BOUNDARY][NEWLINE]user: But I would like to know more about the exam process as well. Can you help me?[NEWLINE]agent: I can help you. Do you have any specific questions about the process that I can assist you with?[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything about it I can download to read about in my own time?[NEWLINE]agent: Sure! We have a quick guide to the exam process, what to expect during and after your exam, and how to make the claim process easier and less stressful.[NEWLINE][BOUNDARY][NEWLINE]user: Those sound great! I would also like to know if you have information about what to do if the claim doesn't go in my favor and I have to appeal.[NEWLINE]agent: I can definitely give you more information on that. Did you have any specific questions?[NEWLINE][BOUNDARY][NEWLINE]user: Well first I want to know what happens after the exam so I know what to expect and what to do.