user: Hi there[NEWLINE]agent: How can I help you?[NEWLINE][BOUNDARY][NEWLINE]agent: You indicated you're looking to replace a license. Is this true?[NEWLINE]user: Yeah, I just changed my name.[NEWLINE]agent: Sounds like you will need to go to a branch with the relevant documents.[NEWLINE]user: What documents do I need to bring?[NEWLINE][BOUNDARY][NEWLINE]user: And what if I want it sent to an alternate address?[NEWLINE]agent: You would need to bring all relevant documents to the branch itself, as well as proof of residency at this alternate address.[NEWLINE][BOUNDARY][NEWLINE]user: Right, but I am out of the country right now.[NEWLINE]agent: Do you have a APO/FPO if you are military?[NEWLINE][BOUNDARY][NEWLINE]user: Yes, I do, but how can I give that information to a branch?