user: Hi there. I would like to get some help about loan application for parents.[NEWLINE]agent: Great. No problem. Do you know what is the direct plus loan application for parents?[NEWLINE]user: Yes, I have done some research about it.[NEWLINE]agent: Awesome, but you need to know that this loan will depend on every school.[NEWLINE]user: I was looking information related to a parent borrower. DO you have anything about this?[NEWLINE]agent: Yes, there is the possibility to be a parent borrower which allow you some benefits and possibilities.[NEWLINE][BOUNDARY][NEWLINE]user: I have another question on what's the best way to check the FSA?[NEWLINE]agent: You need to do an FSA verification.[NEWLINE][BOUNDARY][NEWLINE]user: What if I do not have the reference number / joint signature code?[NEWLINE]agent: If you do not have the verification elements, contact the IDR applicant.[NEWLINE]user: Can you give me the instructions to carry out such a process?