user: I'm currently living outside the U.S. and want to know how I can apply for my retirement benefits.[NEWLINE]agent: In that case, you should contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know what an account is?[NEWLINE]user: Yeah, sure. Why not?[NEWLINE]agent: Online Services.[NEWLINE][BOUNDARY][NEWLINE]user: That doesn't make sense. Well, how are you going to respond to my application?[NEWLINE]agent: You'll receive a letter in the mail with our decision.[NEWLINE]agent: Have you included information about other family members when you applied?[NEWLINE]user: No, I haven't finished my application yet. I'm still filling it out.[NEWLINE][BOUNDARY][NEWLINE]user: I got an error during the online application. It tells me not to enter 'special characters', what now?