user: Hello there. I came here because I need help replacing my non-driver ID card. Can you help me out, please?[NEWLINE]agent: Of course. Are you turning 21 soon?[NEWLINE]user: Oh, now you flatter me. No, I'm way older than that.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know when you get your new ID?[NEWLINE]user: Yes, I can't wait.[NEWLINE]agent: Allow 2 weeks to receive it in the mail. You can check the mailing status of your photo document online.[NEWLINE]user: What if I already waited more than 2 weeks for it?[NEWLINE]agent: In that case you can contact us.[NEWLINE][BOUNDARY][NEWLINE]user: Could it have to do with the fact that I'm currently living abroad? What should I consider in this case?[NEWLINE]agent: We recommend that you send us a pre-addressed priority mail return envelope with your application. This will help ensure that we send your new ID to the correct address.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I got my non-driver ID in August, 2017 and I'm not sure what kind of document it is.