user: I need to replace my ID[NEWLINE]agent: Are you turning 21 soon?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, did you want to know when you will get your new ID?[NEWLINE]user: no, I wanted to ask about an address[NEWLINE][BOUNDARY][NEWLINE]agent: Did you want to know where we will mail your new ID?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Did you need information on using an alternate mailing address?[NEWLINE]user: yes[NEWLINE]agent: Did you already apply by mail or at an office for your new ID?