user: I need help with a board hearing for my appeal[NEWLINE]agent: Would you like to know how to request a Board hearing?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know when your hearing will be scheduled?[NEWLINE]user: no. other help[NEWLINE][BOUNDARY][NEWLINE]agent: Unfortunately, no relevant information is found.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I need to cancel a hearing that I requested?[NEWLINE]agent: You or your representative need to send a written request at least 2 weeks before your hearing.  Include your name, the VA file number for your appeal, and the reason you are withdrawing the appeal.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about being able to do my appeal through recorded video?[NEWLINE]agent: You can request a video conference hearing if you want to provide testimony to a judge about your appeal. The hearing is transcribed and added to your appeal file.[NEWLINE][BOUNDARY][NEWLINE]user: what is going on with the new process and the old process of doing things?