user: What should I expect if I request a call with a senior reviewer?[NEWLINE]agent: ARe you talking about an informal conference with a senior reviewer on the higher level review option?[NEWLINE]user: yes[NEWLINE]agent: they ll call the phone number that you or your representative provided on the Higher - Level Review form to schedule a time to discuss your case with you.  The senior reviewer will try to reach you or your representative by phone twice.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get either a SOC or an SSOC?[NEWLINE]agent:  you must file a Notice of Disagreement VA Form 21 - 0958 within 1 year of the date on your decision[NEWLINE][BOUNDARY][NEWLINE]user: What if I miss the deadline for submitting my request?[NEWLINE]agent:  Submitting your request on time will ensure that you receive the maximum benefit if your case is granted.  Please check the deadline for each review option and submit your request before that date.[NEWLINE][BOUNDARY][NEWLINE]user: What is Duty to Assist?[NEWLINE]agent: VA s Duty to Assist requires VA to assist you in getting evidence.  If you request a Higher - Level Review or Board Appeal,  Duty to Assist doesn t apply.   However, the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim,[NEWLINE][BOUNDARY][NEWLINE]user: Can I have a representative?