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spec: Nordstrom Inc ., the Seattle department store chain , built its culture on war stories of customer service beyond the call of duty . We will discuss approaches to these tasks , both good and bad , and illustrate with war stories , sample policy agreements , and procedure checklists . About 155 dogs were washed in a five-hour period , Novellino said . As the area became increasingly arid , massive dunes covered the land , forming the Calico Hills area of the park .