Shirley Poertner,Karen Massetti Miller
Feedback is an important person-to-person communication skill. This applicable guide provides knowledge on how to assert goal-oriented, detailed feedback for improved reception, how to handle difficult feedback situations, and how to receive and accept good and bad feedback.,How-to training points include: , 
   Recognizing effective and ineffective types of feedback  
   Preparing for receiving feedback  
   Understanding the different communication styles of others  
   Identifying difficult feedback situations  
 
The Art Of Giving And Receiving Feedback (Ami How To Series)