Matthew Linderman,37 Signals,Jason Fried
Defensive design is like defensive driving brought to the Web. Good site defense can make or break the customer experience. This book shows the right (and wrong) ways to get defensive, offers guidelines to prevent errors and rescue customers if a breakdown occurs.It also shows you how to evaluate and improve your own site's defensive design.
Design,Computer Science,Programming,Nonfiction,Internet,Web,Design,Website Design,Science,Technology,Design,Usability,Business,Computer Science,Software,Reference
Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points