Mary Koloroutis,Jayne A. Felgen,Donna K. Wright,Colleen Person,Marie Manthey,Leah Kinnaird,Sharon Dingman
The result of Creative Health Care Management's 25 years experience in health care, this book provides health care leaders with basic concepts for transforming their care delivery system into one that is patient and family centered and built on the power of relationships. Relationship-Based Care provides a practical framework for addressing current challenges and is intended to benefit health care organizations in which commitment to care and service to patients is strong and focused. It will also prove useful in organizations searching for solutions to complex struggles with patient, staff and physician dissatisfaction; difficulty recruiting and retaining and developing talented staff members; conflicted work relationships and related quality issues.
Relationship-Based Care: A Model for Transforming Practice