Gianna Moscardo
Really good things happen when tourism strategists help visitors become mindful: Not only do the visitors' own assessments of the quality of their visit increase, but these visitors are also inclined to visit more local attractions and sites in their destination areas, as well as pay a return visit at a later date and recommend the destination area to their friends. In addition, visitors will tend to engage in more 'green' (or environmentally responsive) behaviours during their visit. In each chapter, Moscardo provides step-by-step guidelines on how to communicate effectively to achieve sustainable visitor experiences.
Making Visitors Mindful: Principles for Creating Sustainable Visitor Experiences Through Effective Communication