Microsoft Office Teamwork Customer Service Switching Troubleshooting Customer Support Computer Networking Telecommunications Technical Support Network Operations Center NOC Network Monitoring Tools Routing Open Shortest Path First OSPF VLAN Multiprotocol Label Switching MPLS Border Gateway Protocol BGP Remote User Support Technical Assistance Asymmetric Digital Subscriber Line ADSL Fiber to the Home FTTH PRTG Veeam                                                                  Bachelor of Science - BSc General Sir John Kotelawala Defence University     Level II Network Support Engineer Exetel Infrastructure Network Engineer IBM Technical Assistant Sri Lanka Telecom (Services) Ltd Electronics and Telecommunication Engineer Sri Lanka Telecom