Communication Microsoft Office Machine Learning Teamwork Cybersecurity Network Security Customer Service Networking Troubleshooting Problem Solving Gaming Multitasking Customer Loyalty Active Listening Professional Phone Skills Call Control Deescalation Customer Escalation Management Information Security Network Troubleshooting Customer Communication Escalation Resolution                                                                   Staffordshire University Network and Security Asia Pacific University of Technology and Innovation (APU / APIIT)   Network Support Engineer Exetel      