Python Programming Language Public Speaking Microsoft Azure Team Management Customer Service Troubleshooting MATLAB Packet Tracer Problem Solving Customer Loyalty Active Listening Professional Phone Skills Call Control Deescalation Customer Escalation Management IP Networking GNS Customer Communication Escalation Resolution                                                                     Undergraduate Faculty of Engineering, University of Ruhuna  Girls High School - Kandy   Network Support Engineer Exetel Network Engineer Intern N-able Private Limited Vice President - People Management AIESEC in University of Ruhuna Telecommunications Engineering Intern  Dialog Axiata PLC