instruction: Write critical success factors for a proposal to a company called ABC for an Enterprise Application Integration (EAI) effort
response: CRITICAL SUCCESS FACTORS 
  The following factors will be critical to the successful integration of the ABC's Operational 
  Support Systems:
  Project Management – Strong project management and planning will ensure an 
  organized and cohesive solution. Excellent communication, aggressive issue resolution 
  management, and planning materials will ensure deadlines are met, objectives remain 
  focused, and costs are managed. The variety of vendors, system and process owners 
  involved in an EAI effort requires a significant coordination effort to ensure success.
  
  Knowledge of Telecommunications Operational Business Practices – ABC
  must employ the services of an experienced Telecommunications consulting company to 
  ensure business needs are met during the OSS EAI effort. Understanding of ABC 
  business needs in implementing this EAI project is critical in ensuring the appropriate 
  implementation strategy and successful rollout of the integration.
  
  Enterprise Application Integration Expertise – It is critical that the selected vendor 
  have extensive experience in planning, designing, and developing integration 
  approaches, architectures, and frameworks to integrate complex Telecommunication 
  OSS systems.
  
  Knowledge Transfer – In order to maintain a consistent level of operation and support, 
  it is critical that ABC employees are imparted with the necessary knowledge to 
  successfully transition into the primary roles that support their systems and future 
  integration efforts. Documentation, personal attention, and other resources are vital to 
  this knowledge transfer and critical to ABC’s ability to succeed as a growing service 
  provider.