Is it common for a university to remain unresponsive to queries? I'm planning to study in the u.k. I've never been to the u.k. but is it common there to remain unresponsive to the students' queries?
I've sent a few emails to the student service team for some queries. They replied me once or twice and on one of them, idk if they forwarded it by accident ot not, they sent me the conversation they had about me through emails including the answer to my query. They were complaining to each other how I email multiple ppl at the same time. I'm not sure if that's a professional way to deal with anyone even though I'm a student.
After that, I sent a few emails because I urgently need to work on my visa, and they haven't answered to any of them. It's been roughly 9days since I sent my unanswered query.
Could they be ignoring my emails on purpose?
I've been informed that an organisation is to take certain period of time to reply before when I was emailling other institutes, but never experienced this unresponsive instutue...
They complained that you've emailed multiple people; maybe that breaks some organisational hierarchy and given they are British, they might be too serious about the hierarchy thing.
You should probably send one more short email to exactly one specific, most relevant recipient, apologize for any mistake in correspondence on your part and politely share your query again while mentioning the urgency.