Ignored Requests Open-Source Software from a Research Group For more than 6 weeks now, I have been attempting to contact a post-doc or their (former?) PI to request access to either the source code or software of a tool that was published in BMC Bioinformatics. The authors did not provide the source as a supplemental file, but assure the reader in the article that it will be made available upon request. This is the first time requesting source code of a research group, but I have yet to receive any kind of reply to my polite requests.

I am unsure how to proceed. Pursuant to the guidelines for publication in the journal, "[i]f published, software applications/tools must be freely available to any researcher wishing to use them for non-commercial purposes, without restrictions such as the need for a material transfer agreement." This group is located in Europe, and it is highly likely that they should have a working knowledge of English, after all, the publication and their websites are in English, so I don't think there a language barrier exists.

Possible actions that I am considering:


Contacting the managing editor for the publication to explain the situation, and see if his/her email attracts more of a response.
Contacting any granting agencies who have provided supporting funding for the project to determine whether they have stipulations about providing source code.
A phone call to the corresponding author.
I think contacting the editor of the journal is your best bet. Contacting grant agencies will most likely not warrant a reply, and I don't imagine many of them have stipulations for sharing code (yet). 

That said, I have been in a similar position numerous times, and I have had very little luck every obtaining the code. The editor will most likely not be willing to retract a paper because the author's won't share, and they have little incentive to do so, since it will at most garner a single citation, but could lead to more problems down the road (e.g., the code is buggy and you can't reproduce their results, etc.)

Another tip would be that senior people (i.e., PIs) usually have more luck at this kind of thing because they are harder to ignore and/or have contacts, but it can be harder to get the to actually do it, because it can become political.