How to handle unprofessionalism in academia? This question is in part related to this question and this one. In my case, I’m part of a double-degree Master’s programme¹, and am having a lot of difficulties at my German exit university. There are two coordinators/supervisors:


one that handles more of the organizational aspects of studies (recommends courses, seminars, internships, thesis topics, etc.);
one that takes care of all matters concerning thesis work.


Both have been incredibly unprofessional; because of the first, I was the only student who:


was not paid for his contributions while working on the thesis, the others enrolled at the same university and company (we have to develop our thesis project in an “outside” company)
due to some bogus reason, which was not made entirely clear, had to retake a seminar while working on the thesis even though it has been passed. The main issue was that I had to commute from the company to the university in order to participate in it.


Other aspects include:


I have to deal with inconveniences such as being called to the coordinator’s office for meetings scheduled by him, that he would not show up at (this can become incredibly infuriating after a while). When contacted, he mentioned that he was on a trip for two weeks.
Extreme favoritism towards other students. There were students who did not finish their thesis, but “graduated” nevertheless.
Very, very high unresponsiveness to e-mail messages (I always keep them short and to the point – usually between 5 and 10 sentences).
Toxic attitude; when confronted with the situation, the coordinator mentioned that he doesn’t care. I stated that, because of him and his thesis recommendation I had lost little over 23000$ (the amount that the other students earned during the more than one year period of study/thesis work at the company) and a few months of my time. He again mentioned that he doesn’t care.


What would be the most preferable course of action to take?



¹ The first year of my Master’s studies is spent at one university while the second at another. The second university is the one at which I’m working on my thesis. The double degree means that I will get a degree from both universities, when I graduate at my current university.
In my limited experience this is the BS many have to deal with in academia, which is the main reason why doing a PhD made me change my mind about working in academia. 

Universities are a place where bureaucracy thrives, however this can be to your advantage, when it comes to complaints procedures, which are taken very seriously (usually).

Find out the university's official complaint procedure (usually two stages, first stage is dealt by the school and if issues continue you may raise it to university level, at which point the supervisor, if at fault, will be dealt with in a biblical format ;).)

Make an official complaint, provide all of the evidence required (including emails unanswered), and it should be dealt with withing a couple of months.