Data is an indispensable part of any business process. It is simply impossible to imagine a process, which operates without certain input as a starting condition and without an output representing its results. In one or another form, these inputs and outputs are always associated with certain business data. A process is a flow (in […]
By Boris Zinchenko|2018-07-31T09:49:24+00:00July 31st, 2018|
RPA mission is automation of processes. BPM focus is on process modeling and management. If RPA is done without BPM, it implies unmanaged processes. Unmanaged processes are especially dangerous when they are robotic processes bare of any human control and supervision. Implementing RPA without BPM is direct way to erasing control in an organization.
On another […]
By Boris Zinchenko|2018-07-30T15:03:47+00:00July 30th, 2018|
Major companies are not easy to transform digitally due to inertia of a large structure and deeply rooted traditions. Diverse IT landscape and distributed faculties make it especially difficult and expensive to migrate established business routine.
On the contrary, smaller companies can quickly transform their operations into digital field due to limited footprint and simpler workflows. […]
Hidden diamond: how business links crystallize an organization
Crucial and often missed factor of success for an automation initiative is careful evaluation of process interaction with other processes. As a rule, processes, which have excessive dependencies and external communications are especially difficult to automate. Complexity of automation may grow exponentially with the increase in process linking.
Overall degree of link density for processes inside […]
How BPM can help to cope with business complexity?
Predominant trend of business development in technology age is growing complexity. This complexity is not concentrated densely in any specific area, such as IT but is distributed evenly across all areas and aspects of business.
At certain stage it became evident that it is impossible to hold and manage growing complexity of business by traditional means […]
What is the worst practice in BPM implementation?
By Boris Zinchenko|2018-06-07T05:01:00+00:00June 7th, 2018|
Perhaps, one of the worst and most deeply rooted practices in BPM is doing it without established methodology.
On most primitive level, BPM often begins as a set of diagrams drawn in a standard office package. When there accumulates significant amount of diagrams and process descriptions, the magic word BPM comes in mind and a company […]
First step to highest level customer experience
By Boris Zinchenko|2018-04-30T05:14:37+00:00April 30th, 2018|
Customer experience is one of the most complex areas among business processes existing in organization. It stipulates its objectively induced high variability and personification. This might create an illusion that customer experience does not require any strict process and alignment and can be entirely delegated to personal distinction of individual workers with relevant qualification.
However, exactly […]
Human or machine? Who will handle process better?
By Boris Zinchenko|2018-04-09T05:31:14+00:00April 9th, 2018|
Dilemma between automation and manual execution is always a challenge for correct management decisions. It is not easy to decide, if an investment to automate a process will bring sufficient benefits and returns, especially, on a long term.
However, decision here should not be voluntary. There exist simple and reliable criteria to clearly distinguish relevance of […]
Process and content
By Boris Zinchenko|2018-04-03T05:09:43+00:00April 3rd, 2018|
Process is a certain sequence of actions aimed to achieve certain business goal. As such this schema has no immediate value. Value appears when a process runs within an intended business environment.
Process cannot operate in vacuum. To start and achieve its goals process requires a set of initial conditions, prerequisites and actors, which further interact […]
Continuous process improvement and BPM
By Boris Zinchenko|2018-04-03T05:05:48+00:00April 2nd, 2018|
Continuous process improvement is regularly mentioned among top priorities crucial for success in modern business. Exactly this demand for consistent and directed evolution explains increasing focus of organizations on BPM technologies.