Dear [ CUSTOMER / CARDHOLDER NAME ] : We are contacting you regarding a data security incident that has occurred at Accuform Signs . Essentially , our systems have been illegally hacked into by outside intruders . Beginning at least as early as June 30 , 2015 , we believe Accuform Signs order information was improperly accessed from our website and/or the website of [ DISTRIBUTOR NAME ] ( with whom we are working closely in order to provide you this joint notification with important information to better protect you ) . This order information may have included your name , address , email , phone and credit card information . As a result , this information may have been potentially exposed to others . Please be assured that we are taking appropriate steps necessary to address the incident , and that we are committed to protecting the information that you have entrusted to us . We have retained the services of an experienced cyber security and forensic investigative firm to fully investigate the incident , and we have reported the matter to federal law enforcement authorities , including the Electronic Crimes Task Force of the United States Secret Service . Because the breach occurred very recently , the investigations are still ongoing . However , we do know that one or more parties operating through foreign countries illegally accessed our computer network and exfiltrated copies of orders , a portion of which contained purchaser 's names , credit card numbers and other related information . We have no information to indicate that any card has yet incurred any unauthorized charges . To better protect you and your information , we have taken immediate steps to further secure all data , including instituting changes in the ways purchase information is processed . Since discovering the breach , Accuform Signs has taken immediate action to identify and block access points , increase tracking and monitoring of activity , further restrict and remove sensitive data , increase anti - virus protection of servers , implement an advanced 2 - factor password security system , and require secondary authorization to view credit cards . For nearly 40 years , all of us at Accuform Signs have been dedicated to manufacturing products that inform , protect , and motivate . We are committed to addressing this incident with the same dedication . We are offended by this cyber - attack on your business and our own and regret any inconvenience this incident may have caused you . ;