HR assistant stated that the civilian army record of a new employee was requested from the National Personnel Records Center ( NPRC ) so HR could give appropriate work history credit , pay etc . Record was requested in August and never received . HR finally notified on 2/27/13 the record was sent by USPS to this facility but not via any tracking mechanism where someone would have to sign for the package . HR assistant reported to PO today of various attempts to locate record without success . PO made recommendations of other areas within facility to check in the meantime of possible locations where record could have been delivered to in error . Because record has not been found and it contains a high volume of PII , SSN , full name , home address , credentialing information etc . it is recommended for credit monitoring since it has not been determined definitively that it was received at this facility . ;