VA employee in Cardiology sent a CD - ROM containing results from a heart catheterization for one patient to the Denver VA Medical Center . The CD - ROM was sent Thursday utilizing UPS with the overnight option . The VA employee did receive a UPS tracking number ( 1Z 691 335 01 9064 817 4 ) . The VA employee received a phone call from a UPS employee stating the contents were no longer in the package due to the package being wet . The UPS employee stated they would call back if the contents were found . The CD - ROM contained images from a recent heart catheterization , and the Information Security Officer ( ISO ) verified